![Teresa Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa Z.")
TZ

Teresa Z.

2/11/2026

"Powerful Customer Support Tool for E-Commerce"

4/5

What do you like best about Navu?

I like how helpful Navu is for our customers and how clear it is. We have customers with medical needs, so we need to provide education without crossing into medical advice, and Navu has done that beautifully. I love getting more value because it repurposes our SEO-loaded blogs for education. Navu has reduced our customer service volume by answering questions about compression and helping match people with the right product. It sends customers to medically reviewed blogs if they have a matching condition, which builds trust in our brand. Navu also uses the website information for its answers, and that makes me feel good knowing it's indexing content we've worked hard on. Review collected by and hosted on G2.com.

What do you dislike about Navu?

There is a bit of training with Navu but that's to be expected with any AI. The backend is not as intuitive as I'd like, and I wish it was a Shopify app that I could access from my Shopify admin, just to keep everything clean and organized instead of having to bookmark a page. I accidentally created a new account while trying to log into our account once, but once you have the hang of it, it's fine. Review collected by and hosted on G2.com.

What problems is Navu solving and how is that benefiting you?

Navu reduced our customer service volume by helping answer product questions and matching customers with products. It repurposes our SEO-loaded blogs for education, enhancing customer trust and engagement. Review collected by and hosted on G2.com.

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4.8 out of 5 · Verified reviews from real users

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