After using the product, this reviewer finds the chat performance to be outstanding. There are no drawbacks reported, as the tools, support, and tracking have all surpassed expectations.
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I like how helpful Navu is for our customers and how clear it is. We have customers with medical needs, so we need to provide education without crossing into medical advice, and Navu has done that beautifully. I love getting more value because it repurposes our SEO-loaded blogs for education. Navu has reduced our customer service volume by answering questions about compression and helping match people with the right product. It sends customers to medically reviewed blogs if they have a matching condition, which builds trust in our brand. Navu also uses the website information for its answers, and that makes me feel good knowing it's indexing content we've worked hard on. Review collected by and hosted on G2.com.
There is a bit of training with Navu but that's to be expected with any AI. The backend is not as intuitive as I'd like, and I wish it was a Shopify app that I could access from my Shopify admin, just to keep everything clean and organized instead of having to bookmark a page. I accidentally created a new account while trying to log into our account once, but once you have the hang of it, it's fine. Review collected by and hosted on G2.com.
In our experience to date, chatbots have been notoriously challenging to program, then launch. The tech provided by Navu has been super easy to integrate within the site and launch because it ONLY scapes the site. So no one has to program it, create a workflow to show if this, then that - nothing! It just works out of the box.
Customer support has also been incredible. We always get a response within a day, which we deeply appreciate. Review collected by and hosted on G2.com.
The backend does have a bit of a learning curve, though it isn't particularly steep. We're also hoping that, in the future, we'll be able to generate reports directly within HubSpot, so we won't have to log in to other platforms. This might be a limitation on HubSpot's side. On a positive note, the Navu team has been quick to incorporate our feedback into their product roadmap, so we're optimistic that this feature will be implemented! Review collected by and hosted on G2.com.
It's super easy to install which makes life easier. It has a ton of out of the box training/guardrails in place that help create solid outputs users get value from. I have played with other web agents and they take way more training. It's priced really well and delivers 10x the value. The recent releases have made it clear to us that Navu does one thing and is planning on sticking to it, which we like. Customer support has been perfect. Review collected by and hosted on G2.com.
I know they are working on this, but I don't like the standard sidebar design. It doesn't complement our site's design. It would be helpful to have a better training interface as well. What's there is just fine, but I would love it to be a touch more user-friendly. Review collected by and hosted on G2.com.
Navu's use of language models is a very good way for teams that struggle with maximizing their web properties. It saves time on building FAQ's and it also helps understand where your company has gaps in content areas. Review collected by and hosted on G2.com.
It was difficult to understand where to manage the subscription, but support was quick to answer Review collected by and hosted on G2.com.
Pricing provided by Navu.