Massively.ai Reviews & Product Details

Massively’s Conversational AI Platform combines optimal conversational design, Machine Learning (ML) and Natural Language Understanding (NLU) to create chatbots people actually want to talk to. Massively aims to empower businesses to build and instantly deploy custom AI Chatbot solutions without coding. The product includes a feature rich bot-development toolkit open to all users, and is accessible for anyone, including those with no programming experience. Businesses who build and deploy chatbots using Massively can provide their customers with a conversational experience complete with powerful AI and natural language processing – the type of experience that has traditionally required large investments of time and resources to build and maintain. Massively is an end-to-end solution designed with human users in mind that includes numerous advanced capabilities: Smart Answers: No AI is “smart” about a business without information about that business. Smart Answers is a tool which allows businesses to easily ingest information about their business so the power of AI can be unleashed and enable your chatbot to answer free-text user questions. Smart Answers also makes it easy to improve the accuracy of each chatbot, ensuring it starts smart and gets smarter over time. Seamless Zendesk Integration: Massively is part of Zendesk's Bot Partner Program and features a powerful integration with Zendesk Sunshine Conversations Platform. With this integration, Massively can offer clients new channels including WhatsApp and Apple Business Chat, as well as a seamless connection to Zendesk’s full suite of industry leading customer support services. Conversational Ads: Massively can also augment any digital ad campaign by enabling those ads with a two-way conversation. If you are spending on digital ads, there is no reason not to make those ads conversational. Massively automatically generates a unique code which can be embedded into any campaign creative, making what you are already doing work harder for you by increasing engagement, generating better leads and enabling you to individualize messages. Live Chat: Seamlessly handover conversations to real people using Massively’s native live agent solution, making sure customers get to the right answer faster. Templates: Templates allow businesses to quickly create a chatbot to serve a number of common use cases including customer service, lead generation, eCommerce, and others. Easy Deployment: Business can deploy their chatbots to Facebook Messenger, Google Business Messages, Instagram, SMS, Web and Twitter in a few easy steps using MAT by Massively. Additional channels are available to premium customers. For more advanced users, MAT by Massively allows businesses to integrate external data sources that can deliver dynamic, customized, up-to-date answers on topics such as inventory availability or order status, as well as store preferences and response data for enhanced conversations. Massively Managed Services has also expanded to offer a slate of strategic and campaign-oriented chatbot solutions developed and implemented by Massively’s chat experts. For more information, please visit https://massively.ai.