G2

Moshe F S.

CEO

Small-Business (50 or fewer emp.)

3/12/2026

"Solves 95% of our support requests on it's own"

5/5

What do you like best about Chatway Live Chat?

Very easy to set up and operate

AI agent connects to our knowledge base and answers quickly and accurately

Handles around 95% of incoming support requests automatically

Brings website chat, email support, and Facebook messages into one interface

Clean and intuitive system that requires no training

Much more affordable than tools like Intercom

Support team responds fast and is genuinely helpful Review collected by and hosted on G2.com.

What do you dislike about Chatway Live Chat?

No real complaints so far

It covers everything we currently need for support and messaging

The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well Review collected by and hosted on G2.com.

What problems is Chatway Live Chat solving and how is that benefiting you?

It handles the large majority of our customer support automatically.

Before Chatway, many basic questions from users required a human response. Now the AI agent answers most of them instantly by using our knowledge base. In practice it closes about 95% of incoming support requests on the website without our team needing to step in.

This reduces workload, speeds up response times for users, and lets our team focus only on the few cases that actually require human attention. It also keeps conversations from website chat, email, and Facebook in one place, which makes support much easier to manage. Review collected by and hosted on G2.com.