![Mikey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikey S.")
MS

Mikey S.

Agent

Small-Business (50 or fewer emp.)

1/18/2023

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"Awful customer service"

0/5

What do you like best about Lofty?

It has the basic functions of any CRM, there's nothing I like best. Review collected by and hosted on G2.com.

What do you dislike about Lofty?

The dialer doesn't work; the layout is not intuitive but by far, the worst aspect of this CRM is the customer support. They do not return phone calls and when you call, they tell you it will be a 3 minute wait, and then they tell you no one is available. They don't read your emails so when you ask questions they answer around it or leave out the main point of the question. I've used BombBomb, SalesForce, BoomTown, 3 or 4 others and Chime has the absolute worst customer support of any CRM or of any company I've ever done business with. Stay away from this CRM and this company. Review collected by and hosted on G2.com.

What problems is Lofty solving and how is that benefiting you?

None! My review is entirely because their CRM is next to worthless and they do not respond to my problems. They have terrible customer support; you can't get a hold of a real person and I've never experienced a CRM with support this terrible. Review collected by and hosted on G2.com.

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 ![Lofty](https://play.vidyard.com/UxTtAAz9CtysVJgeE6SiY1.jpg "Lofty")

Response from Kyndra Bibler of Lofty

[Editedit](https://www.g2.com/survey_responses/lofty-review-7611203/official_response/edit)

Hi Mikey, I'm so sorry you've had a hard time with support. We understand sometimes we miss the mark and we'd like to make it right! I'm going to send your feedback directly to the manager for them to reach out.

Rating Updated (1/23/2023)
Current UserValidated ReviewerSource: Organic

See what 401 reviewers think of Lofty

4.3 out of 5 · Verified reviews from real users

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