Referral Software

New tools and updates aren’t communicated regularly, which can make it difficult to keep up with changes to the platform and understand how to use new features. The reporting capabilities could also be stronger. While there’s a lot of customization available within the platform, there aren’t enough options for downloading or sharing customized reports with teams and leadership. Review collected by and hosted on G2.com.

It helps our team perform better by making it easier to manage reviews, automatically respond to positive feedback, and keep our location information updated across multiple platforms—all in one place. Having all of our reviews in a single platform is genuinely helpful and makes it much easier to stay on top of performance. That said, I do wish there were a better way to streamline posting and responding on third-party platforms. It would be great if those channels worked more like Google and Facebook, with instant replies. Review collected by and hosted on G2.com.

I genuinely like SOCI, but if I have to give an example of what I dislike, it would be the Instagram post as story option. I want to post on Instagram as a story and post, but as of now it is one or the other. Also add the post as story option to Facebook. It would be nice if post as story option was available like the "is this post a competition" option is. Review collected by and hosted on G2.com.

Managing our properties relationship with the community. Our community is very active and we use Soci to post events happening in Old Town Lewisville. Main and Mill is a brand new multi family home, so the schedualer available on Soci helps enure our brand new property is becoming known. We now have an overview of how much were posting, with the help of our engagements and seeing how many people we reached. Our property knows the peak time to post, increasing our traffic, which means more potential leases. Review collected by and hosted on G2.com.

One area that could be improved is the pricing and feature tier structure. At the moment it feels a bit fragmented, with useful capabilities spread across different plans in a way that isn’t always intuitive. A simpler, more progressive tiering model would make it easier to understand what you’re getting at each level and help smaller or growing brands access the features that actually move the needle, without having to jump straight into an enterprise-style plan. Review collected by and hosted on G2.com.

At OENA®, we partner with brands that are serious about building trust through customer feedback. While some of them also use loyalty features, they primarily rely on Okendo as their reviews engine — collecting, showcasing and activating customer reviews to drive higher conversion and stronger social proof across their storefronts and lifecycle marketing. Okendo gives them a structured way to turn real customer voices into an asset, rather than just a nice-to-have widget buried on the product page. Review collected by and hosted on G2.com.

I can't say I dislike anything but it would be great if there was more visibility on customer behaviour would be useful - e.g. clearer insight into what actually drives members to redeem, purchase or become repeat customers. Review collected by and hosted on G2.com.

Getting customers to come back and shop again through points and rewards.

Giving customers a reason to stay loyal to Ella & Jo rather than switching to another skincare brand.

Increasing engagement between purchases through points for actions like sign-ups and other loyalty activities.

Driving sales during quieter periods with tactics like double-points campaigns.

Growing your first-party customer database through rewards programme sign-ups.

Increasing customer lifetime value by encouraging repeat orders and reward redemption.

Giving you another promotional lever besides discounting- you can offer extra points rather than constantly reducing prices.

Making loyalty activity easier to manage, rather than trying to run rewards manually through Shopify/Klaviyo. Review collected by and hosted on G2.com.

I really don’t have much to criticize. It has been reliable and our team picked it up quickly without any trouble. Review collected by and hosted on G2.com.

ReputationStacker has been a really useful platform for us. We’re receiving more patient reviews, and we have a much better handle on what people are saying across the organization. The AI-generated replies are excellent as well—they come across as professional and personal, without feeling like generic templates. Overall, it’s made it far easier to stay on top of our reputation without turning it into another full-time job. Review collected by and hosted on G2.com.

I've not found a downside to the Liftify platform yet. Review collected by and hosted on G2.com.

In a service business, no matter how intentional we are, we just aren't able to get our people to obtain reviews on every single job. Adding Liftify into our tech stack has helped us convert way more jobs into reviews than when we were just relying on the team to ask and followup. Review collected by and hosted on G2.com.

The analytics module could use a better UI and more customisation. I would like to build my own views per clinic rather than use the fixed ones. Review collected by and hosted on G2.com.

Three clinics answering messages from one place instead of three phones, and our details being right everywhere people search for a vet nearby. Review collected by and hosted on G2.com.

The only gap is on the AI/intelligence side, we'd love built-in predictive segmentation to flag at-risk customers but the core rewards engine itself is rock solid. Review collected by and hosted on G2.com.

Integrating between different sales channels across web and offline, ends results customer and merchants are happy as customers points are in sync and merchants can do re-marketing on the members. Review collected by and hosted on G2.com.

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. Review collected by and hosted on G2.com.

Reputation is a central hub that streamlines managing my online and offline reputation, syncing changes across all accounts. The one-stop nature and intuitive UI make it easy to manage listings, reviews, and social media efficiently. Review collected by and hosted on G2.com.

I wish it were easier to request a review from someone. I would like to go back to customers and engage them again if they had a good experience and I missed the opportunity to let them know how important those 5 star reviews are. It would be helpful to keep a list of the non-responsive reviews so I can check a box and mass send a bunch of review requests at the same time. Review collected by and hosted on G2.com.

Experience.com boosts my SEO and AEO, helping customers find me via Google or AI agents. It integrates seamlessly with social media, allowing direct posts to Facebook, LinkedIn, and Google. However, requesting reviews could be simpler, like sending mass requests to non-responsive customers. Review collected by and hosted on G2.com.

I would like Great Recruiters to have more integrations so it is one less thing I have to manually login to and manage, but it's not a deal breaker. Review collected by and hosted on G2.com.

Great Recruiters is helping us to generate authentic reviews for our recruiters which we can use in employer branding and recruitment marketing initiatives. Review collected by and hosted on G2.com.

None. Review collected by and hosted on G2.com.

LocalImpact helps leads and customers see how other companies benefit from our service. Review collected by and hosted on G2.com.

I wish that I could directly link to the approved quote for my colleagues to use. I wish that I could remove the peerbound logo from our quote cards and that headshots and logos were sourced so that I dont have to upload those myself when creating the quote slides. I also wish that I would sort by call type, like sales or customer success. All in all these are VERY minor issues with a platform that has saved me hundreds of ours! Review collected by and hosted on G2.com.

Peerbound is helping us streamline customer proof creation and expand our pool of advocates, making it easier to find and share impactful quotes or create full customer stories. By speeding up these processes and automating tasks like proof emails, we save tons of time and can better support sales and marketing campaigns. It’s also helping us track approved content and focus on metrics, which is boosting collaboration and ensuring we deliver the best customer evidence quickly. Review collected by and hosted on G2.com.

I often think that the quality of reviews that we get aren't as good as the quality of reviews that we get on other sites. And I believe the reason for that is maybe it has something to do with the questions where customers can give just a sentence response and yet still collect the incentive. So, ideally, I would like to see a little attention about the requirements for the reviews and making sure maybe that they have a certain word length or character length. Maybe adjusting the questions so that they are more impactful or require a deeper response. G2 is also incredibly expensive. Review collected by and hosted on G2.com.

I use G2.com to gather customer sentiment and proof. Its market presence makes customers comfortable and quick to respond, while the easy website layout helps me access tools and resources not available on other sites. Review collected by and hosted on G2.com.

Because it’s self-paced, some clients may put off recording and end up delaying it. Review collected by and hosted on G2.com.

As a mortgage broker, trust is everything, but getting clients to record video testimonials has always been a challenge.

StoryTap makes the process simple. My clients can record when and where they feel most comfortable, redo their answers if they want, and the guided questions help keep them focused so the feedback stays clear and genuinely useful.

It’s helped me consistently capture real client stories that build trust and spark new conversations, without adding extra work to my day. Review collected by and hosted on G2.com.

I wish there were more integrations. There seems to be a lot of that for other service industries. We're in the landscaping and lawn care industry and the only two real native integrations we have are with Jobber and Quickbooks. We can use Zapier to connect it to whatever we need, but most lawn care and landscaping CRMs don't even have webhook capabilities which makes NiceJob harder to use in this industry if Quickbooks or Jobber isn't being used. Review collected by and hosted on G2.com.

NiceJob helps us productize and deliver an local SEO service that is usually left up to the client which is getting reviews. We can consult with our clients every day on the fact they should be asking for reviews, but when we have something tangible we can implement and connect to their systems so we don't need to do the consulting, it makes it that much easier for us to help them help themselves. Review collected by and hosted on G2.com.

In my opinion, the AI designer is terrible. Even simple adjustments require repetitive prompts, and the results are never exactly what I’m trying to achieve. Most of the time, I end up sending my requests to my support team and having them build it instead. A visual designer/builder would be a much better option. Review collected by and hosted on G2.com.

Quick, custom, aesthetic widget design without a programmer Review collected by and hosted on G2.com.

I wish it was free. : ) but it's ok. it helps our business. Review collected by and hosted on G2.com.

Helping us to get reviwes from all our customers Review collected by and hosted on G2.com.

there is really nothing that i dislike about it Review collected by and hosted on G2.com.

Don't be afraid to ask questions. Review collected by and hosted on G2.com.

they have helped alot with our fb, and they explained the small commercials and things like that we can use Review collected by and hosted on G2.com.

so far so good. lovin it. Also, I'd like a simple way to follow the progress of feature requests inside the platform. Review collected by and hosted on G2.com.

We had a client opportunity where an approval step was part of what we needed to offer. Synup delivered that feature quickly enough for us to move the conversation forward and close the additional work. The benefit was very tangible for us: we could go back to the client with the requirement addressed. That experience gave us more confidence in the team behind the product. Review collected by and hosted on G2.com.