Referral Software

As a newer user of Birdeye, the main challenge has been the depth of the platform. There are a lot of features and capabilities available, which is a positive, but it does take time to fully learn how to use everything as effectively as possible—especially across multiple business locations.

We’re also still working through how to best align integrations with our existing systems, so additional guidance or best practices in that area would be helpful.

That said, the onboarding experience itself has been excellent. Shri, our onboarding specialist, has been incredibly helpful, responsive, and clear throughout the process. The learning curve is more a reflection of how robust the platform is, not the support we received. Review collected by and hosted on G2.com.

Before Birdeye, managing reviews and customer feedback across multiple businesses was manual and inconsistent. We struggled to request reviews consistently and didn’t have a centralized way to monitor or respond.

Now, everything is streamlined—review requests are automated, feedback is centralized, and responses are timely and organized. This has improved efficiency, increased customer engagement, and given us much better visibility into our overall customer experience.

The onboarding support from Shri also made a big difference in helping us get up and running quickly. Review collected by and hosted on G2.com.

Tagging on ALL platforms isn't the best sometimes but I have yet to try it since LinkedIn tagging was upgraded. I don't like how you can't add music to Instagram post from SOCI. Ads are a little complicated so I do run ads directly through META its a little user friendly and ties in Instagram and FB together. Review collected by and hosted on G2.com.

Marketing post, its really helpful. I schedule out my post sometimes a whole month in advance and it makes my social posting life so much easier. If it could be a little more user friendly I would def recommend more and more. Review collected by and hosted on G2.com.

So far, we haven’t encountered anything we would consider a drawback or limitation in working with Liftify. Their process has been smooth, their team is responsive, and the results have consistently exceeded expectations. As our partnership expands into new areas like customer and employee surveys, we’ve been impressed with how adaptable and supportive they’ve been. At this point, there’s truly nothing we would call a negative in our experience. Review collected by and hosted on G2.com.

Liftify is helping STAR solve a crucial challenge: capturing authentic customer feedback at scale and turning it into a powerful driver of trust, visibility, and overall customer experience improvements.

Before partnering with Liftify, gathering reviews consistently, and at the volume needed to stand out, was difficult and time‑intensive. Liftify solved this by taking the entire review workflow off our plate and implementing a highly effective outreach process that our customers actually respond to.

The benefits to STAR have been significant:

-Massive improvement in our online reputation: Our Google reviews grew from 338 to over 5,000, and our average rating jumped from 4.1 to 4.8. This level of brand credibility simply wouldn’t have been achievable through internal effort alone.

-Stronger search presence and brand visibility: The surge in reviews and impressions has strengthened how STAR shows up online, helping potential customers feel more confident choosing us.

-Reliable customer insights: Their data and reporting give us clarity on customer sentiment and experience trends, allowing our teams to make more informed decisions.

-A foundation for deeper experience measurement: Because the review program has been so effective, we’re now expanding our partnership into customer and employee surveys. This will allow us to understand our customer journey end‑to‑end and identify opportunities to improve retention, satisfaction, and employee engagement.

-Operational efficiency: Liftify handles the heavy lifting, giving us results without burdening our internal resources.

Overall, Liftify is helping STAR build a stronger, more credible digital presence while equipping us with insights that elevate both customer experience and employee experience. Their work is directly supporting our long‑term growth strategy and reputation in the communities we serve. Review collected by and hosted on G2.com.

While the platform is incredibly robust, there are a few areas where I’d love to see more evolution:

Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review.

Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features.

Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure.

Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues Review collected by and hosted on G2.com.

This is where the "Director of Marketing" perspective really shines. This question is about proving ROI and showing how the platform aligns with your company's core values.

Here is a comprehensive answer for this survey question:

What problems is Reputation solving and how is that benefiting you?

"Reputation is solving the 'Data Fragmentation' problem inherent in a multi-location business. Before, customer feedback and local business listings were siloed across different platforms and branch locations, making it nearly impossible to have a unified view of our brand health.

The benefits have been transformative for our strategy:

Operational Visibility: We now have a single dashboard that surfaces which of our 14+ branches are excelling in service and which need more training. This allows us to maintain the 'Four Cornerstones of Service Excellence' at scale.

SEO & Lead Generation: By centralizing our local listings management, we’ve eliminated 'NAP' (Name, Address, Phone) inconsistencies. This has directly boosted our local search rankings, ensuring that when someone searches for 'modular offices' or 'mobile classrooms' in the West or Texas, a Pacific Mobile branch is at the top of the results.

Turning 'Silent' Customers into Advocates: The automated SMS feedback loops have solved the problem of low review volume. We’re now capturing high-quality sentiment from the majority of our customers, not just the vocal outliers.

Benchmarking Success: The Reputation Score gives us a clear KPI to report to executive leadership, allowing us to move from 'feeling' like we have a good reputation to 'proving' it with competitive industry data. Review collected by and hosted on G2.com.

An area for improvement is increasing customer quote approvals. While the approval process works, it would be great to see features like automated follow-ups or multi-touchpoint reminders to boost conversion rates. Overall, these are minor issues in an otherwise fantastic platform. Review collected by and hosted on G2.com.

Peerbound helps us streamline advocacy by making it faster and easier to generate customer stories, gather impactful quotes, and share proof points with teams. It has greatly reduced the turnaround time for creating content, improved collaboration across teams, and enabled better alignment with sales through features like Slack integrations and proof emails. By automating and simplifying these processes, Peerbound allows us to better leverage customer advocacy to drive pipeline and strengthen customer relationships. Review collected by and hosted on G2.com.

I don’t have any dislikes about Edge at the moment, since I’m still getting used to the system and reviews are still continuing to come in. So far, there hasn’t been anything that stands out as a negative. Review collected by and hosted on G2.com.

Edge is currently solving how we received feedback from our clientele in the past. Now, members can leave a quick review, which helps ensure their voices are heard. Review collected by and hosted on G2.com.

I don't like the widgets and aspects that interact with the website to show reviews. I'd like more customization in terms of the number of reviews displayed, style, font, color, etc. We want it to fit our website exactly, and that wasn't possible. Review collected by and hosted on G2.com.

NiceJob streamlines our customer experience, making it easy for them to leave reviews and for us to manage them. The automation synced with our CRM sends review invites automatically, saving us time and ensuring timely follow-ups. Review collected by and hosted on G2.com.

The issues still outstanding regarding our orders not being processed properly, has only increased my dissatisfaction in Smile.io. Review collected by and hosted on G2.com.

Customer retention is a top-priority to get customers continually coming back to your brand and spending on your site month after month. One way to ensure this is maxxed out if by introducing a loyalty program that rewards customers with real value - and Smile has given us the power to do this with a "points for pounds" custom program. This means, customers continually build points by shopping with us, ensuring the keep saving money whenever they re-order on our site. Review collected by and hosted on G2.com.

My only 1 issue, which was resolved, was that I had a hard time connecting one of my business's FB account to the Synup dashboard, as if the software couldn't recognize multiple businesses connected to the FB admin. Was a bit buggy but customer support has been helpful in resolving it. Review collected by and hosted on G2.com.

I wanted to ensure directory listings were created & managed across all platforms Review collected by and hosted on G2.com.

There's nothing I do not like. It does what we pay for it to do. Review collected by and hosted on G2.com.

ReputationStacker is our preferred online reputation management and review software now. We used to use BirdEye for reputation management and it was way too complicated with too many features. A lot of their AI features have been in "beta" status forever and all they did is make for an overly complex experience. As soon as our contract with BirdEye ended we switched over to ReputationStacker and our team is so happy that we did. ReputationStacker has all of the same features as BirdEye for reputation management, but it is so much easier to use and costs a lot less. Review collected by and hosted on G2.com.

Downsides, we haven't encountered any yet and we hope it remains that way! Review collected by and hosted on G2.com.

They help us to locate focused geographical hotspots where our data indicates our brand and products are being talked about in a positive way. Their targeted audiences have consistently delivered better digital advertising results for us with less than a fifth of our original budgets, a remarkable achievement by any standards. Review collected by and hosted on G2.com.

I would like Great Recruiters to have more integrations so it is one less thing I have to manually login to and manage, but it's not a deal breaker. Review collected by and hosted on G2.com.

Great Recruiters is helping us to generate authentic reviews for our recruiters which we can use in employer branding and recruitment marketing initiatives. Review collected by and hosted on G2.com.

there graphics are a little big, and when i decrease the screen display then the graphics do get a lil weird and irregular. Review collected by and hosted on G2.com.

RightChoice is helping my business actually track my business listing performance and review management. With such a small team, it did get difficult, but now it's quite easy. Review collected by and hosted on G2.com.

Sometimes connecting the different accounts can be a little bit troublesome or challenging. It tells you that it's not connecting and it won't because of a setting, but it takes quite a bit of time to figure out what you need to change. Review collected by and hosted on G2.com.

Experience.com helps me reply to client reviews easily and consistently, generates replies via AI, and enhances our visibility in searches. Review collected by and hosted on G2.com.

I dislike that Didi doesn't work for us with her attitude towards resolving customers' queries haha Review collected by and hosted on G2.com.

We operate 1 website but across 25+ languages and countries, meaning there were initially some translation issues plus languages not supported on EmbedSocial's site. The Embed team, especially Didi, worked diligently to resolve this issue and are keen to help with languages we still need added for any new website launch in a country not listed in their languages Review collected by and hosted on G2.com.

Not a negative just suggestion way to offer tiers to clients as a white label. Review collected by and hosted on G2.com.

Clients need a way to collect, manage and show reviews on their website. Review collected by and hosted on G2.com.

Because it’s self-paced, some clients may put off recording and end up delaying it. Review collected by and hosted on G2.com.

As a mortgage broker, trust is everything, but getting clients to record video testimonials has always been a challenge.

StoryTap makes the process simple. My clients can record when and where they feel most comfortable, redo their answers if they want, and the guided questions help keep them focused so the feedback stays clear and genuinely useful.

It’s helped me consistently capture real client stories that build trust and spark new conversations, without adding extra work to my day. Review collected by and hosted on G2.com.

I wish it was free. : ) but it's ok. it helps our business. Review collected by and hosted on G2.com.

Helping us to get reviwes from all our customers Review collected by and hosted on G2.com.

If I had to mention one, it would be providing more market asset templates for small agencies to use in promoting the platform. Review collected by and hosted on G2.com.

EmbedMyReviews provides a platform for clients struggling with online reputation. Its cutting-edge technology and features make our agency competitive, and Mannie's responsive support is invaluable. Review collected by and hosted on G2.com.

Few options to customize rewards views on different promoters pages. Review collected by and hosted on G2.com.

We have been using FirstPromoter for years to manage our affiliate campaigns. Their support team is consistently available to help us with any questions that arise/ This company has proven to be trustworthy, and their product is valuable thanks to its straightforward, engaging, and user-friendly interface, as well as its collection of practical tools. Overall, we are happy to use their services and we've built strong paertnership with this service. Nothing to add, just keep going! Review collected by and hosted on G2.com.