Referral Software

There are some functionalities that we would love to be included in some of their modules, like social AI, for it to be better suited in an agency. Review collected by and hosted on G2.com.

We were struggling to keep up with monitoring, requesting, and responding to customer reviews across multiple different sites (Google, Yelp, Facebook). It was a manual, time-consuming process, and our local search rankings were suffering because we weren't generating enough consistent, positive reviews.Birdeye solved this by automating our review requests and giving us one central inbox to reply from. The benefit is twofold: we are saving hours of manual work each week, and the steady stream of new reviews has significantly boosted our local SEO, helping us attract more new customers. Review collected by and hosted on G2.com.

While the platform is powerful, the user interface can feel a bit cluttered when managing a high volume of locations simultaneously. Navigating between deep-level analytics for specific territories and the global overview sometimes requires more clicks than expected. A more streamlined, intuitive 'quick-switch' toggle for individual location dashboards would greatly improve daily efficiency. Review collected by and hosted on G2.com.

Before using SOCi, gathering a holistic view of our digital performance across all locations was a fragmented, manual process involving multiple spreadsheets.

SOCi provides a unified analytics suite that shows us exactly how our localized marketing efforts are performing. We can now identify which locations are excelling and which need more support, allowing us to make data-driven decisions on where to allocate our marketing resources for the best ROI. Review collected by and hosted on G2.com.

Nothing significant comes to mind. There are a few areas where the navigation could be more streamlined, and managing points on returned orders could be made easier, particularly when dealing with exchanges or partial returns. Overall, though, the platform does what we need it to do. Review collected by and hosted on G2.com.

Our customers really enjoy the loyalty programme and earning points on their purchases. It gives them an extra reason to shop with us again and helps build customer loyalty over time. It's also useful for us to have everything managed in one place and to be able to see how customers are engaging with the programme. Review collected by and hosted on G2.com.

So far, we haven’t encountered anything we would consider a drawback or limitation in working with Liftify. Their process has been smooth, their team is responsive, and the results have consistently exceeded expectations. As our partnership expands into new areas like customer and employee surveys, we’ve been impressed with how adaptable and supportive they’ve been. At this point, there’s truly nothing we would call a negative in our experience. Review collected by and hosted on G2.com.

Liftify is helping STAR solve a crucial challenge: capturing authentic customer feedback at scale and turning it into a powerful driver of trust, visibility, and overall customer experience improvements.

Before partnering with Liftify, gathering reviews consistently, and at the volume needed to stand out, was difficult and time‑intensive. Liftify solved this by taking the entire review workflow off our plate and implementing a highly effective outreach process that our customers actually respond to.

The benefits to STAR have been significant:

-Massive improvement in our online reputation: Our Google reviews grew from 338 to over 5,000, and our average rating jumped from 4.1 to 4.8. This level of brand credibility simply wouldn’t have been achievable through internal effort alone.

-Stronger search presence and brand visibility: The surge in reviews and impressions has strengthened how STAR shows up online, helping potential customers feel more confident choosing us.

-Reliable customer insights: Their data and reporting give us clarity on customer sentiment and experience trends, allowing our teams to make more informed decisions.

-A foundation for deeper experience measurement: Because the review program has been so effective, we’re now expanding our partnership into customer and employee surveys. This will allow us to understand our customer journey end‑to‑end and identify opportunities to improve retention, satisfaction, and employee engagement.

-Operational efficiency: Liftify handles the heavy lifting, giving us results without burdening our internal resources.

Overall, Liftify is helping STAR build a stronger, more credible digital presence while equipping us with insights that elevate both customer experience and employee experience. Their work is directly supporting our long‑term growth strategy and reputation in the communities we serve. Review collected by and hosted on G2.com.

We have really encountered no issues with Edge. The service works great. I would only recommend that there are times that we change out staff members/management. It would be great if we had a little more control in adding/removing staff members without always having to contact Edge when we need to do this. I did contact Timber with the Edge Chat service and she was great in assisting me in adding/removing members of the management team to Edge. Review collected by and hosted on G2.com.

Edge is a great asset in assisting us in addressing any issues with client services. Edge has also been great in helping us to boost our Google reviews and ratings. Very user friendly dashboard and website. Review collected by and hosted on G2.com.

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. Review collected by and hosted on G2.com.

Reputation is a central hub that streamlines managing my online and offline reputation, syncing changes across all accounts. The one-stop nature and intuitive UI make it easy to manage listings, reviews, and social media efficiently. Review collected by and hosted on G2.com.

Nothing! The team was such a pleasure to work with. Review collected by and hosted on G2.com.

Our hair quiz on our website hadn't been updated in a few years and the Okendo team worked with us to create a great new quiz. Freyja led the project and was incredibly patient, understanding, and attentive throughout the whole process. She really took the time to understand exactly what we wanted and was always happy to make any changes or refinements along the way. Review collected by and hosted on G2.com.

An area for improvement is increasing customer quote approvals. While the approval process works, it would be great to see features like automated follow-ups or multi-touchpoint reminders to boost conversion rates. Overall, these are minor issues in an otherwise fantastic platform. Review collected by and hosted on G2.com.

Peerbound helps us streamline advocacy by making it faster and easier to generate customer stories, gather impactful quotes, and share proof points with teams. It has greatly reduced the turnaround time for creating content, improved collaboration across teams, and enabled better alignment with sales through features like Slack integrations and proof emails. By automating and simplifying these processes, Peerbound allows us to better leverage customer advocacy to drive pipeline and strengthen customer relationships. Review collected by and hosted on G2.com.

We've never encountered any issues. Also, their support people (real humans) checked in with us multiple times when we first started using it to make sure we were good. I really appreciate that. Review collected by and hosted on G2.com.

We're a dry cleaning and laundry business with over 50 locations that has to get reviews and manage customer experience and our online reputation at scale. We've used multiple tools for this in the past. ReputationStacker is by far the best dedicated ORM software I've used. Review collected by and hosted on G2.com.

Honestly, I haven't run into many issues with Smile.io. If I had to choose something, I wish the admin experience was a little more mobile-friendly. Most of my work is done from a desktop, so it isn't a major concern, but there have been times when I've needed to make quick adjustments from my phone and found it a bit less intuitive. That said, I've always been able to accomplish what I needed, and it hasn't affected our overall experience with the platform. Review collected by and hosted on G2.com.

Smile.io helps us reward customer loyalty in a way that is automated, easy to manage, and simple for customers to understand. Before implementing a rewards program, there was no structured way to encourage repeat purchases or recognize our most loyal customers. With Smile.io, customers can earn points on their purchases and redeem them for discounts, which gives them an added incentive to come back and shop with us again.

The biggest benefit for us has been increased customer engagement and retention. Our customers actively use the rewards program, and we frequently see them redeem points on future orders. It adds value to their shopping experience while helping us build stronger long-term relationships with our customers. From an operational standpoint, it saves our team time because the program runs seamlessly through Shopify and requires very little manual management. Review collected by and hosted on G2.com.

I wish there were more integrations. There seems to be a lot of that for other service industries. We're in the landscaping and lawn care industry and the only two real native integrations we have are with Jobber and Quickbooks. We can use Zapier to connect it to whatever we need, but most lawn care and landscaping CRMs don't even have webhook capabilities which makes NiceJob harder to use in this industry if Quickbooks or Jobber isn't being used. Review collected by and hosted on G2.com.

NiceJob helps us productize and deliver an local SEO service that is usually left up to the client which is getting reviews. We can consult with our clients every day on the fact they should be asking for reviews, but when we have something tangible we can implement and connect to their systems so we don't need to do the consulting, it makes it that much easier for us to help them help themselves. Review collected by and hosted on G2.com.

I would like Great Recruiters to have more integrations so it is one less thing I have to manually login to and manage, but it's not a deal breaker. Review collected by and hosted on G2.com.

Great Recruiters is helping us to generate authentic reviews for our recruiters which we can use in employer branding and recruitment marketing initiatives. Review collected by and hosted on G2.com.

None. Review collected by and hosted on G2.com.

LocalImpact helps leads and customers see how other companies benefit from our service. Review collected by and hosted on G2.com.

I would like to get a copy of the email that goes out to the client when it does so that I can remind them or ask them to rate me. Also letting the client know that they should give a 5 for a good job as the difference between 4 and 5 is huge so explaining how the rating is to the client would be better. What a level 4 service looks like vs a 5 so they give the accurate score, its not like a 9 vs 10 Review collected by and hosted on G2.com.

When I changed companies it was hard to switch over the history I had before and shouldn't lose I had to have someone else at the new company help me which sucked. Making the transition easier would be helpful Review collected by and hosted on G2.com.

My only 1 issue, which was resolved, was that I had a hard time connecting one of my business's FB account to the Synup dashboard, as if the software couldn't recognize multiple businesses connected to the FB admin. Was a bit buggy but customer support has been helpful in resolving it. Review collected by and hosted on G2.com.

I wanted to ensure directory listings were created & managed across all platforms Review collected by and hosted on G2.com.

Downsides, we haven't encountered any yet and we hope it remains that way! Review collected by and hosted on G2.com.

They help us to locate focused geographical hotspots where our data indicates our brand and products are being talked about in a positive way. Their targeted audiences have consistently delivered better digital advertising results for us with less than a fifth of our original budgets, a remarkable achievement by any standards. Review collected by and hosted on G2.com.

Because it’s self-paced, some clients may put off recording and end up delaying it. Review collected by and hosted on G2.com.

As a mortgage broker, trust is everything, but getting clients to record video testimonials has always been a challenge.

StoryTap makes the process simple. My clients can record when and where they feel most comfortable, redo their answers if they want, and the guided questions help keep them focused so the feedback stays clear and genuinely useful.

It’s helped me consistently capture real client stories that build trust and spark new conversations, without adding extra work to my day. Review collected by and hosted on G2.com.

I dislike that Didi doesn't work for us with her attitude towards resolving customers' queries haha Review collected by and hosted on G2.com.

We operate 1 website but across 25+ languages and countries, meaning there were initially some translation issues plus languages not supported on EmbedSocial's site. The Embed team, especially Didi, worked diligently to resolve this issue and are keen to help with languages we still need added for any new website launch in a country not listed in their languages Review collected by and hosted on G2.com.

there graphics are a little big, and when i decrease the screen display then the graphics do get a lil weird and irregular. Review collected by and hosted on G2.com.

RightChoice is helping my business actually track my business listing performance and review management. With such a small team, it did get difficult, but now it's quite easy. Review collected by and hosted on G2.com.

I wish it was free. : ) but it's ok. it helps our business. Review collected by and hosted on G2.com.

Helping us to get reviwes from all our customers Review collected by and hosted on G2.com.