Referral Software

My biggest concern is how fast the AI world is changing, and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took some extra effort on my end to get everything working smoothly. Review collected by and hosted on G2.com.

Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot. Review collected by and hosted on G2.com.

I often have issues accessing Canva's graphics after creating. While working on a graphic, there is no way I know to save in the middle of doing work and come back to it later. I also cannot find old graphics in the Canva integration. The dashboard occasionally has glitches where social accounts will become disconnected. Google Business posting is also difficult at times. Review collected by and hosted on G2.com.

SOCi solves scheduling issues across platforms, helps create graphics with Canva, and enhances brand engagement and awareness. It provides a user-friendly, centralized dashboard that saves time and integrates social accounts for better analytics and posting adjustments. Review collected by and hosted on G2.com.

So far, we haven’t encountered anything we would consider a drawback or limitation in working with Liftify. Their process has been smooth, their team is responsive, and the results have consistently exceeded expectations. As our partnership expands into new areas like customer and employee surveys, we’ve been impressed with how adaptable and supportive they’ve been. At this point, there’s truly nothing we would call a negative in our experience. Review collected by and hosted on G2.com.

Liftify is helping STAR solve a crucial challenge: capturing authentic customer feedback at scale and turning it into a powerful driver of trust, visibility, and overall customer experience improvements.

Before partnering with Liftify, gathering reviews consistently, and at the volume needed to stand out, was difficult and time‑intensive. Liftify solved this by taking the entire review workflow off our plate and implementing a highly effective outreach process that our customers actually respond to.

The benefits to STAR have been significant:

-Massive improvement in our online reputation: Our Google reviews grew from 338 to over 5,000, and our average rating jumped from 4.1 to 4.8. This level of brand credibility simply wouldn’t have been achievable through internal effort alone.

-Stronger search presence and brand visibility: The surge in reviews and impressions has strengthened how STAR shows up online, helping potential customers feel more confident choosing us.

-Reliable customer insights: Their data and reporting give us clarity on customer sentiment and experience trends, allowing our teams to make more informed decisions.

-A foundation for deeper experience measurement: Because the review program has been so effective, we’re now expanding our partnership into customer and employee surveys. This will allow us to understand our customer journey end‑to‑end and identify opportunities to improve retention, satisfaction, and employee engagement.

-Operational efficiency: Liftify handles the heavy lifting, giving us results without burdening our internal resources.

Overall, Liftify is helping STAR build a stronger, more credible digital presence while equipping us with insights that elevate both customer experience and employee experience. Their work is directly supporting our long‑term growth strategy and reputation in the communities we serve. Review collected by and hosted on G2.com.

Reputation lacks brilliant social media presence and management, where it needs a dedicated scheduling and management option

Often, Reputation reports lags, something that confused on reviews navigation Review collected by and hosted on G2.com.

Reputation is impressive in consolidating all reviews, where they are accessed and managed in one platform without logging to different portals

The app ensures immediate customer response and this leads to resourceful engagement

The tool issues a sentimental analysis concerning the customers perception regarding their experience

The tool consolidated reviews from different marketing campaigns and channels and this amplifies the SEO

We use Reputation to capture insights from different locations, helping our brand to grow big Review collected by and hosted on G2.com.

I don’t have any dislikes about Edge at the moment, since I’m still getting used to the system and reviews are still continuing to come in. So far, there hasn’t been anything that stands out as a negative. Review collected by and hosted on G2.com.

Edge is currently solving how we received feedback from our clientele in the past. Now, members can leave a quick review, which helps ensure their voices are heard. Review collected by and hosted on G2.com.

An area for improvement is increasing customer quote approvals. While the approval process works, it would be great to see features like automated follow-ups or multi-touchpoint reminders to boost conversion rates. Overall, these are minor issues in an otherwise fantastic platform. Review collected by and hosted on G2.com.

Peerbound helps us streamline advocacy by making it faster and easier to generate customer stories, gather impactful quotes, and share proof points with teams. It has greatly reduced the turnaround time for creating content, improved collaboration across teams, and enabled better alignment with sales through features like Slack integrations and proof emails. By automating and simplifying these processes, Peerbound allows us to better leverage customer advocacy to drive pipeline and strengthen customer relationships. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

NiceJob helps us to consistently get reviews from our clients. Despite our best efforts in-house, they just don't review us. NiceJob has the magic touch! Most importantly, it's helping to replenish our reviews for Google after they were all wiped due to an incident before we began using NiceJob. Review collected by and hosted on G2.com.

Synup has inconsistent billing experiences, which gives different impressions to the subscribers

The UI is cumbersome, creating some frustration and confusion to users. Review collected by and hosted on G2.com.

Synup is concentrates on the importance of business listing and information updates, which is done in all aspects of business development and channels

The software has powerful review monitoring and tracking features, and this guides the company on improving the business reputation through suitable responses

The social media planning and posting are done effortlessly using this app and the dashboard demonstrates each channels performance

The tool gives a brilliant SEO reinforcement that increases the business search and traffic. Review collected by and hosted on G2.com.

the software is quite easy to use but does have some graphical bugs when you zoom in and zoom out. Review collected by and hosted on G2.com.

since i have multiple listings to manage it does it difficult to maintain the consistent info amoungts multiple brands so there dashboard has really helped with that along with the new AI rank racker they have launched it has made my teams work really easy an its really handy to manage SEO and integrate it with my GEO strategies. Review collected by and hosted on G2.com.

The pricing can be high for a small business, especially as you upgrade for more features. I also wish bonus campaigns were more flexible. Currently, bonus campaigns multiply regular points during a set time period, but you can’t easily assign a flat bonus (for example, +50 points for purchasing a specific product). To do that, you have to use Shopify Flow, which adds complexity. It would be much easier if Smile allowed simple product-based bonus point rules directly inside the platform. Review collected by and hosted on G2.com.

Smile solves the challenge of managing a loyalty program without adding manual work to our team. Customers can track their own points, redeem rewards, and manage their accounts independently, which reduces customer service questions and saves us time. It helps increase repeat purchases while giving customers a clear incentive to stay engaged with our brand. Review collected by and hosted on G2.com.

Downsides, we haven't encountered any yet and we hope it remains that way! Review collected by and hosted on G2.com.

They help us to locate focused geographical hotspots where our data indicates our brand and products are being talked about in a positive way. Their targeted audiences have consistently delivered better digital advertising results for us with less than a fifth of our original budgets, a remarkable achievement by any standards. Review collected by and hosted on G2.com.

I think the app could have a better user experience with sort and filter features. There's no search tab to look for someone, and it doesn't save searches when you're on them. If you pull something up and try to go back, often the search is gone and it resets back to no filters. Review collected by and hosted on G2.com.

I use Great Recruiters to strengthen clinician relationships and boost customer satisfaction. It provides a safe space for clinician feedback, increases recruiter confidence and morale, and eases leadership pressure by visibly tracking customer happiness over time. Review collected by and hosted on G2.com.

There is nothing I don't like Review collected by and hosted on G2.com.

I use Experience.com for client reviews; it simplifies gathering and displaying reviews, which is easy for clients and beneficial for me. The automation improves efficiency by notifying both clients and myself when new reviews are received. Review collected by and hosted on G2.com.

I dislike that Didi doesn't work for us with her attitude towards resolving customers' queries haha Review collected by and hosted on G2.com.

We operate 1 website but across 25+ languages and countries, meaning there were initially some translation issues plus languages not supported on EmbedSocial's site. The Embed team, especially Didi, worked diligently to resolve this issue and are keen to help with languages we still need added for any new website launch in a country not listed in their languages Review collected by and hosted on G2.com.

Not a negative just suggestion way to offer tiers to clients as a white label. Review collected by and hosted on G2.com.

Clients need a way to collect, manage and show reviews on their website. Review collected by and hosted on G2.com.

Podium is slow in handling customers complains and there is limited to no follow up

The price for Podium is opaque and keeps changing Review collected by and hosted on G2.com.

Customer communication and feedback has been perfectly supported by Podium, snd this includes consolidating all forms of engagement

Most of feedback are automatically responded and reviewed, ensuring that online engagement is successful

The app issues insights from clients feedback and this helps make more organic interactions

We use Podium to monitor every response shared with clients and this gives confidence to our customers Review collected by and hosted on G2.com.

The sign-up process can sometimes an issue. We have a wide variety of members and non member that use our Center and often times, non-members receive access to join our loyalty program. Review collected by and hosted on G2.com.

Perkville has helped us set a standard for the amount of points we provide to our members. They have a variety of ideas and practices that help retain our members and also help grow our business. Review collected by and hosted on G2.com.

If I had to mention one, it would be providing more market asset templates for small agencies to use in promoting the platform. Review collected by and hosted on G2.com.

EmbedMyReviews provides a platform for clients struggling with online reputation. Its cutting-edge technology and features make our agency competitive, and Mannie's responsive support is invaluable. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I use Snoball to engage customers for referrals and reviews. It automates referral tracking and payment, acts like a full-time customer liaison, and helps generate impressive referrals and reviews effortlessly. Review collected by and hosted on G2.com.

I'd love to see a native email signature widget come to GatherUp in the near future. Though it's easy to add your GatherUp review link to an email signature, I'd love to see a stylized thumbs up/down element that can be added to an email signature to increase engagement. That's a great value add I'd like to provide to clients I onboard onto GatherUp. Review collected by and hosted on G2.com.

I've always kept my Google Business Profile review link handy so I can easily send it clients when I'm ready to request a review. But GatherUp is a much more elegant solution that makes the initial review request and automated follow-ups a breeze. Review collected by and hosted on G2.com.