Referral Software

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews! Review collected by and hosted on G2.com.

BirdEye is helping us to manage and respond to all of our online reviews and also grow our star rating through review requests. It is also helping us to gather information about where we need to improve our resident support through the direct feedback option and survey campaigns. Review collected by and hosted on G2.com.

I genuinely like SOCI, but if I have to give an example of what I dislike, it would be the Instagram post as story option. I want to post on Instagram as a story and post, but as of now it is one or the other. Also add the post as story option to Facebook. It would be nice if post as story option was available like the "is this post a competition" option is. Review collected by and hosted on G2.com.

Managing our properties relationship with the community. Our community is very active and we use Soci to post events happening in Old Town Lewisville. Main and Mill is a brand new multi family home, so the schedualer available on Soci helps enure our brand new property is becoming known. We now have an overview of how much were posting, with the help of our engagements and seeing how many people we reached. Our property knows the peak time to post, increasing our traffic, which means more potential leases. Review collected by and hosted on G2.com.

So far, we don’t have many dislikes—it’s more about continuing to learn the platform and uncovering new ways our business can fully leverage its features. As we get more familiar, we’re excited to see how much more value we can unlock. Review collected by and hosted on G2.com.

LoyaltyLion solves the challenge of running an effective rewards program without requiring constant oversight. It’s truly a “set it and forget it” platform, which is exactly what we need. The program runs efficiently on its own, keeping customers engaged and rewarding loyalty while freeing up our team’s time to focus on other areas of the business. Review collected by and hosted on G2.com.

No issues so far. We haven’t had any complaints. Review collected by and hosted on G2.com.

Okendo is helping us collect and display authentic customer reviews at scale, which builds trust with new shoppers browsing our product pages. Before Okendo, we didn't have a streamlined way to gather structured product feedback, things like fit and sizing accuracy, ease of installation, and fabric quality and durability, all of which matter a lot for a product category like ours (replacement canopies and outdoor structure covers) where sizing and installation questions are common pain points for customers.

Having these specific review attributes gives shoppers the confidence to buy the right size and understand what to expect before installing, which has helped reduce pre-purchase questions and hesitation. It's also given us valuable, organized feedback we can use internally to improve product descriptions and identify any recurring issues by product line.

On the technical side, the integration with our Shopify site was smooth, and their support team (shoutout to Garrett) has been responsive when we've needed adjustments, like fixing display details on the review widget. Review collected by and hosted on G2.com.

So far, we haven’t encountered anything we would consider a drawback or limitation in working with Liftify. Their process has been smooth, their team is responsive, and the results have consistently exceeded expectations. As our partnership expands into new areas like customer and employee surveys, we’ve been impressed with how adaptable and supportive they’ve been. At this point, there’s truly nothing we would call a negative in our experience. Review collected by and hosted on G2.com.

Liftify is helping STAR solve a crucial challenge: capturing authentic customer feedback at scale and turning it into a powerful driver of trust, visibility, and overall customer experience improvements.

Before partnering with Liftify, gathering reviews consistently, and at the volume needed to stand out, was difficult and time‑intensive. Liftify solved this by taking the entire review workflow off our plate and implementing a highly effective outreach process that our customers actually respond to.

The benefits to STAR have been significant:

-Massive improvement in our online reputation: Our Google reviews grew from 338 to over 5,000, and our average rating jumped from 4.1 to 4.8. This level of brand credibility simply wouldn’t have been achievable through internal effort alone.

-Stronger search presence and brand visibility: The surge in reviews and impressions has strengthened how STAR shows up online, helping potential customers feel more confident choosing us.

-Reliable customer insights: Their data and reporting give us clarity on customer sentiment and experience trends, allowing our teams to make more informed decisions.

-A foundation for deeper experience measurement: Because the review program has been so effective, we’re now expanding our partnership into customer and employee surveys. This will allow us to understand our customer journey end‑to‑end and identify opportunities to improve retention, satisfaction, and employee engagement.

-Operational efficiency: Liftify handles the heavy lifting, giving us results without burdening our internal resources.

Overall, Liftify is helping STAR build a stronger, more credible digital presence while equipping us with insights that elevate both customer experience and employee experience. Their work is directly supporting our long‑term growth strategy and reputation in the communities we serve. Review collected by and hosted on G2.com.

I honestly can't think of anything that I dislike about it at all. Review collected by and hosted on G2.com.

ReputationStacker has performed above and beyond what our team expected. We have a relatively small team to manage the marketing for hundreds of retail locations. ReputationStacker covers everything we need for online reputation management, which includes review gathering and monitoring reviews, customer feedback, and making sure that our support team and location managers can directly resolve customer issues, respond to reviews promptly, and have analytics to track performance. Review collected by and hosted on G2.com.

it does not happen often but sometimes after making a purchase my edge rating text takes a few hours to come through i would say with all things considered it only happens 1/10 times that i shop Review collected by and hosted on G2.com.

edge helped me solve the issue with needing admin based access added to my account so that i may better help add, adjust and fix information related to my staff. Review collected by and hosted on G2.com.

An area for improvement is increasing customer quote approvals. While the approval process works, it would be great to see features like automated follow-ups or multi-touchpoint reminders to boost conversion rates. Overall, these are minor issues in an otherwise fantastic platform. Review collected by and hosted on G2.com.

Peerbound helps us streamline advocacy by making it faster and easier to generate customer stories, gather impactful quotes, and share proof points with teams. It has greatly reduced the turnaround time for creating content, improved collaboration across teams, and enabled better alignment with sales through features like Slack integrations and proof emails. By automating and simplifying these processes, Peerbound allows us to better leverage customer advocacy to drive pipeline and strengthen customer relationships. Review collected by and hosted on G2.com.

I have not run into anything. It suits the way I work. Review collected by and hosted on G2.com.

Posting to all our channels without doing them one by one, answering everyone from a single inbox, and keeping our listings accurate without someone remembering to check. AI search sits on top of that as a source of traffic I would not have thought to look at a year ago. Review collected by and hosted on G2.com.

Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. Review collected by and hosted on G2.com.

Reputation is a central hub that streamlines managing my online and offline reputation, syncing changes across all accounts. The one-stop nature and intuitive UI make it easy to manage listings, reviews, and social media efficiently. Review collected by and hosted on G2.com.

some feature are not working in for my shopify store so i think the point not work for me and some feature not explain well so thats the reason as well i dont like Review collected by and hosted on G2.com.

so smile.io solving the problem of loyalty program like if any user come first time so they give coupen and points so get retention and gamefication to customer and i have shopify store so thats work for me Review collected by and hosted on G2.com.

I wish there were more integrations. There seems to be a lot of that for other service industries. We're in the landscaping and lawn care industry and the only two real native integrations we have are with Jobber and Quickbooks. We can use Zapier to connect it to whatever we need, but most lawn care and landscaping CRMs don't even have webhook capabilities which makes NiceJob harder to use in this industry if Quickbooks or Jobber isn't being used. Review collected by and hosted on G2.com.

NiceJob helps us productize and deliver an local SEO service that is usually left up to the client which is getting reviews. We can consult with our clients every day on the fact they should be asking for reviews, but when we have something tangible we can implement and connect to their systems so we don't need to do the consulting, it makes it that much easier for us to help them help themselves. Review collected by and hosted on G2.com.

I would like Great Recruiters to have more integrations so it is one less thing I have to manually login to and manage, but it's not a deal breaker. Review collected by and hosted on G2.com.

Great Recruiters is helping us to generate authentic reviews for our recruiters which we can use in employer branding and recruitment marketing initiatives. Review collected by and hosted on G2.com.

None. Review collected by and hosted on G2.com.

LocalImpact helps leads and customers see how other companies benefit from our service. Review collected by and hosted on G2.com.

I would like to get a copy of the email that goes out to the client when it does so that I can remind them or ask them to rate me. Also letting the client know that they should give a 5 for a good job as the difference between 4 and 5 is huge so explaining how the rating is to the client would be better. What a level 4 service looks like vs a 5 so they give the accurate score, its not like a 9 vs 10 Review collected by and hosted on G2.com.

When I changed companies it was hard to switch over the history I had before and shouldn't lose I had to have someone else at the new company help me which sucked. Making the transition easier would be helpful Review collected by and hosted on G2.com.

Because it’s self-paced, some clients may put off recording and end up delaying it. Review collected by and hosted on G2.com.

As a mortgage broker, trust is everything, but getting clients to record video testimonials has always been a challenge.

StoryTap makes the process simple. My clients can record when and where they feel most comfortable, redo their answers if they want, and the guided questions help keep them focused so the feedback stays clear and genuinely useful.

It’s helped me consistently capture real client stories that build trust and spark new conversations, without adding extra work to my day. Review collected by and hosted on G2.com.

I would like more credits assigned along with our plan. We have about 20K bundled, but that is just not enough! Review collected by and hosted on G2.com.

Managing consistency of location data, listinngs, tracking reviews & doing social media posts across our different nationwide franchise locations Review collected by and hosted on G2.com.

I dislike that Didi doesn't work for us with her attitude towards resolving customers' queries haha Review collected by and hosted on G2.com.

We operate 1 website but across 25+ languages and countries, meaning there were initially some translation issues plus languages not supported on EmbedSocial's site. The Embed team, especially Didi, worked diligently to resolve this issue and are keen to help with languages we still need added for any new website launch in a country not listed in their languages Review collected by and hosted on G2.com.

Downsides, we haven't encountered any yet and we hope it remains that way! Review collected by and hosted on G2.com.

They help us to locate focused geographical hotspots where our data indicates our brand and products are being talked about in a positive way. Their targeted audiences have consistently delivered better digital advertising results for us with less than a fifth of our original budgets, a remarkable achievement by any standards. Review collected by and hosted on G2.com.

I wish it was free. : ) but it's ok. it helps our business. Review collected by and hosted on G2.com.

Helping us to get reviwes from all our customers Review collected by and hosted on G2.com.