Referral Software

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. Review collected by and hosted on G2.com.

Birdeye is solving the problem of inconsistent and outdated business listings across multiple online directories. Managing listings manually is time-consuming and makes it easy for incorrect information—like hours, addresses, or phone numbers—to slip through.

By using Birdeye, I’m able to manage all of our business listings from one place and keep our information accurate and consistent everywhere it appears online. This improves our visibility in local search, reduces customer confusion, and helps ensure potential customers can easily find and contact us.

Overall, Birdeye saves me time, gives me confidence that our listings are always up to date, and directly supports better local discoverability and customer trust. Review collected by and hosted on G2.com.

Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive. Review collected by and hosted on G2.com.

SOCi helps solve the challenge of managing multiple social media accounts across different locations and platforms. It centralizes scheduling, approvals, and content creation, which saves time and reduces errors. It also helps ensure consistent branding and messaging across all channels. With SOCi, I can easily monitor performance, streamline workflows, and collaborate more efficiently with my team. Overall, it simplifies multi-location social media management and allows me to focus more on strategy instead of juggling tools. Review collected by and hosted on G2.com.

There really isn’t much to dislike. If anything, I’d say the number of service options can feel overwhelming at first—but that’s only because they offer so many tools and strategies to help us succeed. Review collected by and hosted on G2.com.

Liftify has helped us stay consistent, improve customer trust, and position our brand for long-term success. I’m very happy with their services and would highly recommend them to any company looking to strengthen their online reputation and customer experience. Review collected by and hosted on G2.com.

Reputation lacks brilliant social media presence and management, where it needs a dedicated scheduling and management option

Often, Reputation reports lags, something that confused on reviews navigation Review collected by and hosted on G2.com.

Reputation is impressive in consolidating all reviews, where they are accessed and managed in one platform without logging to different portals

The app ensures immediate customer response and this leads to resourceful engagement

The tool issues a sentimental analysis concerning the customers perception regarding their experience

The tool consolidated reviews from different marketing campaigns and channels and this amplifies the SEO

We use Reputation to capture insights from different locations, helping our brand to grow big Review collected by and hosted on G2.com.

the software is quite easy to use but does have some graphical bugs when you zoom in and zoom out. Review collected by and hosted on G2.com.

since i have multiple listings to manage it does it difficult to maintain the consistent info amoungts multiple brands so there dashboard has really helped with that along with the new AI rank racker they have launched it has made my teams work really easy an its really handy to manage SEO and integrate it with my GEO strategies. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

NiceJob helps us to consistently get reviews from our clients. Despite our best efforts in-house, they just don't review us. NiceJob has the magic touch! Most importantly, it's helping to replenish our reviews for Google after they were all wiped due to an incident before we began using NiceJob. Review collected by and hosted on G2.com.

Honestly, there’s nothing I dislike about Peerbound. The platform performs exactly as promised, and the team is incredibly responsive and proactive. Any feature requests or ideas we’ve shared have been met with enthusiasm and collaboration, which makes the experience even better. Review collected by and hosted on G2.com.

Peerbound solves one of our biggest challenges: uncovering authentic, actionable insights from our customers at scale. Before Peerbound, gathering feedback and identifying customer proof points required a tremendous amount of manual effort. Now, the platform automates that discovery surfacing what customers truly value, highlighting compelling value statements, and even flagging those who might be great candidates for case studies, videos, or speaking opportunities.

This has completely transformed how we operate. We’re able to quickly validate our messaging with credible customer proof, saving countless hours while improving collaboration across marketing, customer success, and sales. Peerbound gives us both efficiency and depth delivering a clear view into customer sentiment and stories that we can confidently share externally. It’s a major time-saver and a strategic advantage for our entire organization. Review collected by and hosted on G2.com.

My only dislike with Edge is its ability to search through some of the data that it has captured. It would be nice if you can Isolate certain employees to see just their reviews versus the entire stores. Review collected by and hosted on G2.com.

Edge helps our business maintain a healthy presence online to make sure we are getting reviews to help drive business to our location. It also helps to show each team member how they have had an impact through their own individual efforts! Review collected by and hosted on G2.com.

Synup has inconsistent billing experiences, which gives different impressions to the subscribers

The UI is cumbersome, creating some frustration and confusion to users. Review collected by and hosted on G2.com.

Synup is concentrates on the importance of business listing and information updates, which is done in all aspects of business development and channels

The software has powerful review monitoring and tracking features, and this guides the company on improving the business reputation through suitable responses

The social media planning and posting are done effortlessly using this app and the dashboard demonstrates each channels performance

The tool gives a brilliant SEO reinforcement that increases the business search and traffic. Review collected by and hosted on G2.com.

Downsides, we haven't encountered any yet and we hope it remains that way! Review collected by and hosted on G2.com.

They help us to locate focused geographical hotspots where our data indicates our brand and products are being talked about in a positive way. Their targeted audiences have consistently delivered better digital advertising results for us with less than a fifth of our original budgets, a remarkable achievement by any standards. Review collected by and hosted on G2.com.

The limited design aspect of the landing pages unless you upgrade the account Review collected by and hosted on G2.com.

I use Referral Factory to automate the manual tracking of referral clients for our client referral programs, making it easy to track referrals and determine when payments are due. Review collected by and hosted on G2.com.

Some of the analytics and metrics can be confusing at first, especially when comparing data between Smile and Shopify, such as differences in sign-up or member counts. It would be helpful if the platform provided clearer explanations or more detailed documentation around how certain metrics are calculated.

Additionally, more advanced reporting or customization options would be nice for teams that want deeper insights into customer behavior. Review collected by and hosted on G2.com.

Smile.io helps solve the challenge of retaining customers and encouraging repeat purchases in a competitive e-commerce environment. Before using Smile, it was difficult to consistently motivate customers to return and engage beyond a single purchase.

By providing a structured loyalty and rewards system, Smile makes it easy to incentivize actions such as account sign-ups, repeat purchases, and referrals. This has helped us build stronger relationships with our customers and increase engagement over time.

The platform also centralizes loyalty-related data in one place, which reduces manual work and makes it easier to track member activity and program performance. As a result, our team can focus more on strategy and customer experience rather than operational complexity.

Overall, Smile.io supports long-term customer retention and brand loyalty, helping us create a more sustainable and customer-focused growth strategy. Review collected by and hosted on G2.com.

The verification process for reviews can be a bit frustrating—for both recruiters and travelers. Even when someone leaves a great review, it doesn’t always count unless it’s verified or submitted through a specific link. This can be confusing, especially for clinicians who genuinely want to support their recruiter but don’t understand why their review isn’t showing up or helping with certification progress. Streamlining or simplifying that process would make a big difference in overall experience and engagement. Review collected by and hosted on G2.com.

Great Recruiters solves the problem of transparency and trust in the staffing industry. It gives clinicians a real voice to share their experiences and gives recruiters like me real-time insight into how we’re doing. It’s helped me build credibility with new travelers, strengthened retention with current ones, and made it easier to stand out in a competitive market. It also helps leadership identify top performers and coaching opportunities across the team. Review collected by and hosted on G2.com.

I was lied to during the onboarding about being able to cancel the program easily. They still sent me to collections to collect the full amount of the contract, even after I had issues. Podium doesn't care about small businesses and doesn't take accountability for their actions. Podium didn't solve any problems for my company and caused issues by porting out my main business line without explaining the repercussions, leaving me without a business line for weeks. Customer service was no help; when I tried to resolve the issue on a Saturday, the rep said they didn't work then, and it took two weeks to get tech support. Their terrible customer service and lies were continuous, and the initial setup was absolutely terrible, with no clear explanations. I wouldn't recommend Podium to anyone. Review collected by and hosted on G2.com.

Podium didn't solve any problems for my company. It did not provide any benefits and caused issues, like losing our business line, which hurt my business. The customer service was unhelpful, especially when scheduling problems occurred with support. Review collected by and hosted on G2.com.

There is nothing I don't like Review collected by and hosted on G2.com.

I use Experience.com for client reviews; it simplifies gathering and displaying reviews, which is easy for clients and beneficial for me. The automation improves efficiency by notifying both clients and myself when new reviews are received. Review collected by and hosted on G2.com.

I dislike that Didi doesn't work for us with her attitude towards resolving customers' queries haha Review collected by and hosted on G2.com.

We operate 1 website but across 25+ languages and countries, meaning there were initially some translation issues plus languages not supported on EmbedSocial's site. The Embed team, especially Didi, worked diligently to resolve this issue and are keen to help with languages we still need added for any new website launch in a country not listed in their languages Review collected by and hosted on G2.com.

The sign-up process can sometimes an issue. We have a wide variety of members and non member that use our Center and often times, non-members receive access to join our loyalty program. Review collected by and hosted on G2.com.

Perkville has helped us set a standard for the amount of points we provide to our members. They have a variety of ideas and practices that help retain our members and also help grow our business. Review collected by and hosted on G2.com.

Honestly, I haven't found anything to dislike so far. Everything has worked smoothly and the support has been excellent. Review collected by and hosted on G2.com.

BON Loyalty helps me build stronger relationships with my customers through an easy-to-use loyalty and rewards system. It’s helping to increase customer retention and engagement, which ultimately supports business growth. Review collected by and hosted on G2.com.

At the moment, there is very little to dislike. Some processes, such as imports or synchronizations, can take a bit of time until they are fully visible in the frontend, but the support team is always quick to assist and resolve any questions. Overall, this is a minor point compared to the value the platform provides. Review collected by and hosted on G2.com.

Reviews.io helps us actively manage and strengthen our online reputation by collecting, displaying and managing authentic customer reviews in one central place. This builds trust with new customers, improves conversion rates and gives us valuable feedback. The easy integrations and detailed backend settings allow us to align the review strategy perfectly with our shop and marketing channels. Review collected by and hosted on G2.com.

Everything looks good, especially their customer services. Nothing negative to mention here Review collected by and hosted on G2.com.

We always provided the service for our customers and left it to the top review our service, but this product helps us to actively be involved to get our customers' review. It make it easy to get reviews Review collected by and hosted on G2.com.