# Perkville Reviews **Vendor:** Perkville **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.6/5.0 **Total Reviews:** 28 ## About Perkville Perkville is a leading retention and referral solution for the health, fitness, salon, spa, and retail industries. Our rewards program integrates directly with POS or scheduling systems and can be custom-tailored for every business. Featured in businesses around the world, the Perkville system can drive referrals, reward clients for return visits and making purchases, and even generate social media posts. Learn how Perkville can help you increase your customer base and grow your business. ## Perkville Pros & Cons **What users like:** - Users love the **lead generation and client participation** provided by Perkville's referral programs. (1 reviews) **What users dislike:** - Users are disappointed with the **graphics and overall appearance** of the Perkville app, detracting from their experience. (1 reviews) ## Perkville Reviews ### 1. Our members enjoy the loyalty program! **Rating:** 4.5/5.0 stars **Reviewed by:** Stacey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Perkville?** Our members enjoy earning points and have perks to use at our Center! From a business perspective, we enjoy being able to customize the points, perks, and check-in challenges Perkville offers! We have started to use the referral piece of Perkvile to help drive our membership numbers too. The Perkville support team is quick to respond and always happy to listen to ideas we have that are specific to our facility. **What do you dislike about Perkville?** The sign-up process can sometimes an issue. We have a wide variety of members and non member that use our Center and often times, non-members receive access to join our loyalty program. **What problems is Perkville solving and how is that benefiting you?** Perkville has helped us set a standard for the amount of points we provide to our members. They have a variety of ideas and practices that help retain our members and also help grow our business. ### 2. My Clients LOVE Perkville and so do we! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Perkville?** We love the lead generation and client participation in the program. **What do you dislike about Perkville?** We don't love the graphics and general look of the program on our app. **What problems is Perkville solving and how is that benefiting you?** Brand loyalty and customers feeling incentivized to visit our business. ### 3. Infinite Perks with Perkville **Rating:** 5.0/5.0 stars **Reviewed by:** Jaeden N. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Perkville?** Perkville is hands down the best points system you can have. Its ease of use and smooth implementation make it a super easy system to learn and navigate. On top of this, its exceptional customer support is nothing short of amazing. Whenever there was a question or something our team wanted to know Kayleigh & Co were super quick to help us out and find a solution. **What do you dislike about Perkville?** It would be nice to see more customizability on our landing page for users. Being able to brand it more and add more elements of our company to the page would be awesome. **What problems is Perkville solving and how is that benefiting you?** Perkville is helping us solve customer retention by giving customers a reason to come back to us versus any of our competitors. ### 4. 5 Star Customer Service and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Corrine T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Perkville?** Our Client Rep, Ria, has been so helpful and is always available to help or provide guidance when needed. We use Perkville every single day. **What do you dislike about Perkville?** Only intergrates with ABC member accounts based on email only. Would be nice if it could also pick up on the same phone number if email doesn't match **What problems is Perkville solving and how is that benefiting you?** Keeps members engaged with the gym and the services we offer. ### 5. Perkville Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Perkville?** We got perkville over 2 years ago and it was very simple to set up as the customer service helped us the whole time. We use this program every day and we love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business. **What do you dislike about Perkville?** Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing. **What problems is Perkville solving and how is that benefiting you?** Perkville has made our rewards program much easier for us to keep track of as we used to do our rewards program manually before purchasing Perkville. This has freed up our reception team greatly and they are now able to accomplish other items. ### 6. We love Perkville! **Rating:** 5.0/5.0 stars **Reviewed by:** Kinsey H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Perkville?** Our members really enjoy Perkville rewards. We have seen an increase in certain behavors that were driven from the rewards incentive. They have positively impacted our member retention. **What do you dislike about Perkville?** I honestly don't have anything to speak to in regards to an area of Perkville that I don't like. We work closely together. If there is ever any program need, they are quick to jump on the opporuntiy and make it happen for us. **What problems is Perkville solving and how is that benefiting you?** Perkville is assisting us in member engagement and retention efforts. Through their platform, we are able to drive more traffic to our clubs as well as to our fitness studios. ### 7. Perkville is a great platform: easy to integrate and easier to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Perkville?** We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. Many self-service features/tools are available, and the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners. **What do you dislike about Perkville?** Due to system limitations (on our end as well), it takes at least 20 minutes for new members (who just joined our health club) to appear in the Perkville system. Ideally, this would be faster. While a new member is engaged, we want the ability to sign them up instantly for the rewards program. **What problems is Perkville solving and how is that benefiting you?** We needed a platform for both referral and retention/engagement. Perkville offers a simple-to-use tool to help us create, manage and track customer loyalty programs while taking advantage of customer referrals through promotional rewards. They primarily serve location-based businesses like gyms, salons, yoga studios and retail stores, which is excellent because they have the industry knowledge we were looking for. ### 8. Large Fitness Club With Two Locations & Variety of Services **Rating:** 4.5/5.0 stars **Reviewed by:** Rob M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Perkville?** Referral Tracking - Building our lead funnel, awarding points automatically, integrated with CRM Loyalty Building - Awarding members for checking in and using club services Bonus Earnings - Allow us to reward certain behaviours depending on the time of year New features being released - Challenges are how many consumers engage with fitness in 2022 **What do you dislike about Perkville?** Limited earning activities available - This is mostly due to a lack of API access to our member management system - Club Automation It would be great to see more automated message capabilities - SMS/notification if they check in 4 times in a week after not visiting for a few weeks, etc. **Recommendations to others considering Perkville:** Review integrations and API availability with your member management software and lead management software **What problems is Perkville solving and how is that benefiting you?** Perkville has been great for our business. We have added over 3000 new members using this program since launching in June 2020. The customer service is great. They reply promptly and generally with accuracy. ### 9. Great, simple rewards software for fitness studios **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Perkville?** Very easy to set up and use. Integrated well when we were using Mindbody, and works well now that we are integrating it with Mariana Tek. Allows you to set up point structure and redemption options. Great to keep clients incentivized to keep coming back to the studios. **What do you dislike about Perkville?** No real complaints aside from that support could be a bit more responsive - the few times we've had to reach out to them it took a while for them to get back to us. **What problems is Perkville solving and how is that benefiting you?** Perkville is great for client retention. Allows for our clients to see how much they use our services,a nd allows for us to reward our clients for their continued business. ### 10. Great Loyalty Program Option **Rating:** 5.0/5.0 stars **Reviewed by:** Josephine R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Perkville?** Perkville is easy to use for both sales associates and customers. It is a great way to implement a customer loyalty program that rewards customers for shopping. Customers can keep track of and redeem their own points but we can also redeem points while customers are in the store as well. This is satisfying for our customers and helpful to people that are not as tech-savvy. **What do you dislike about Perkville?** I have not come across any issues that were not able to be resolved by contacting Perkville customer service. **Recommendations to others considering Perkville:** I would definitely recommend Perkville to other small businesses looking to create a reward system for their customers. **What problems is Perkville solving and how is that benefiting you?** Perkville has given us a way to track customer loyalty. We have been able to create levels of customer loyalty that allows us to invite some people to our special sales. It has also given us a way to great a monthly free gift to our customers creating monthly foot traffic. ### 11. Solid reward program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Perkville?** Ease of use for our customers. They are also very quick in responding to concerns **What do you dislike about Perkville?** Sometimes people can have problems logging in and syncing accounts to the emails in our system. **What problems is Perkville solving and how is that benefiting you?** This gives us the ability to gift points in order to solve customer service concerns. Also can incentivize other activities. ### 12. Dynamic Fitness and Perkville **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Perkville?** Members absolutely love the perks for rewards points they receive for checking in, buying drinks/supplements, completing intros and referring family and friends. Truly a member engagement piece and easy to manage and implement. Continued support is excellent as well. **What do you dislike about Perkville?** Navigation for the redemption of rewards earned can get a little fuzzy. **What problems is Perkville solving and how is that benefiting you?** Perkville is a positive reinforcement tool for our members. In the health and fitness industry, keeping members engaged in ANY way to their fitness is critical. This helps, even at a stretch, members stay upbeat and positive about coming to the gym and referring their friends. The rewards are immediate, no long delays or missed emails - it also shows our members that we truly appreciate them. ### 13. Perkville for Fitness **Rating:** 5.0/5.0 stars **Reviewed by:** Ron R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Perkville?** That it runs behind the scenes and I don't have to manage it daily. **What do you dislike about Perkville?** Sometimes my business software does not share as much information as I would like with Perkville so I can't use its full capabilities. **What problems is Perkville solving and how is that benefiting you?** member loyalty, member referrals and increasing member check-ins ### 14. Perkville for gyms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Perkville?** Perkville allows us to give back to our members and "reward" them for things they are doing at our gym. It has been a great retention tool for us. **What do you dislike about Perkville?** I think having a mobile app makes a lot of sense for this product rather than just a web based app. **What problems is Perkville solving and how is that benefiting you?** The automation has been key for us. We don't have to worry about manually tracking & awarding things as it syncs up with our member management program and handles all of that. ### 15. Great and Easy Program! **Rating:** 4.5/5.0 stars **Reviewed by:** Jane T. | Owner/Graphic Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Perkville?** I like how easy it is for admins and users to access account info, as an admin its easy to add points to big groups of people, and customer service is attentive and quick to respond. **What do you dislike about Perkville?** Its hard to merge accounts for the members without our admin help and we have had a hard time getting admins off. **Recommendations to others considering Perkville:** I would recommend Perkville to other companies for sure! **What problems is Perkville solving and how is that benefiting you?** It helps with member retention, having a rewards program helps members stay motivated and earn daily. ### 16. Amazing Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce C. | Digital Marketing and Social Media Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Perkville?** The customer care team! They respond in 24 hours! Truly this has been a lifesaver when I came into this position! This accompanied by the easy-to-use platform has made my job 10x easier! **What do you dislike about Perkville?** Our members sometimes have a hard time merging their accounts, Perks is great about assisting. **What problems is Perkville solving and how is that benefiting you?** We want to reward members for coming into our facility and getting involved. This software allows us to give them points toward rewards. We have seen an increase in our member's engagement at the club level! ### 17. If you are not using this software, you are missing a big opportunity **Rating:** 5.0/5.0 stars **Reviewed by:** Donyel C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2021 **What do you like best about Perkville?** Very easy to implement and launch. Fantastic customer support, they held your hand from start to finish. **What do you dislike about Perkville?** There is nothing that I do not like. This is a complete program. **Recommendations to others considering Perkville:** Check out Solutions One Partners. They are an excellent added resource to use with Perkville. **What problems is Perkville solving and how is that benefiting you?** We are building customer loyalty and increasing positive behaviors among our members like going to class, posting on social, purchasing personal training, checking into the club etc. People look for rewards programs when they shop anywhere and this solves that problem. People also love gamification so getting points for certain behaviors determined by our company really help with retention. ### 18. Loyalty Fitness review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Perkville?** Ease of use and integration with our billing software **What do you dislike about Perkville?** I had to learn a new system. But that is on me not perkville. **Recommendations to others considering Perkville:** Great solution and it does what we need it to for our members. Also has some additional items that we are not ready to use but I am glad to know they are there for me to expand my loyalty offering. **What problems is Perkville solving and how is that benefiting you?** It is a hands off solution and it just runs how we set it up. No need to worry about it which is something I really appreciate these days. ### 19. The Pet Beastro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2020 **What do you like best about Perkville?** I like that Perkville is easy to use. The layout for customers is very straightforward and allows them the versatility to change things in their account when they need to. It's also very easy for them to earn and redeem their points when they shop with us as well! **What do you dislike about Perkville?** As administrators we've had a few technical issues this year but nothing, that contacting customer support couldn't fix! **What problems is Perkville solving and how is that benefiting you?** Customers come back to shop with once they know we have a rewards program and that it's easy to earn points. Customers have become loyal to our business even more because they know they will eventually receive a savings for their shopping! ### 20. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Perkville?** Easy to set up and customize the earning activities. **What do you dislike about Perkville?** Would like more options to customize marketing emails. **What problems is Perkville solving and how is that benefiting you?** Better customer retention and engagement, reduction in churn, and increased customer lifetime value. ### 21. Pretty great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Perkville?** I like that the customer care responds in 24 hours and that it is easy to see member account details. It's also easy to add point to mass numbers of people and for local admins to send requests to corporate administrators for points! **What do you dislike about Perkville?** Members have a hard time figuring out how to merge accounts. We have a hard time getting an admin off! **What problems is Perkville solving and how is that benefiting you?** The customer journey made easy! ### 22. Perkville is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Perkville?** I love all of the options to choose from! Plus this is great incentive to keep coming to the club! **What do you dislike about Perkville?** Nothing! Perkville is great! I love it... **What problems is Perkville solving and how is that benefiting you?** No problems I am solving. I have noticed many benefits. ### 23. We lost a lot of money using Perkville **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Perkville?** Clients loved the ability to earn free classes or discounts. **What do you dislike about Perkville?** The way our rewards were structured, we lost a lot of money giving out free classes. **What problems is Perkville solving and how is that benefiting you?** The platform allows us to reward our loyal clients for consistent class attendance. ### 24. Perkville is great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Perkville?** Perfect all in one spot for me to manage my clients loyalty programs. Easy to navigate features and UX **What do you dislike about Perkville?** Set up was a bit cumbersome with lots of back and forth about our questions. **Recommendations to others considering Perkville:** Good product overall, make sure to gather all requirements. **What problems is Perkville solving and how is that benefiting you?** Boosting retention and higher NPS ### 25. The proof is in the numbers! **Rating:** 5.0/5.0 stars **Reviewed by:** Terri F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2018 **What do you like best about Perkville?** Perkville has given me the tool to strengthen our relationship with our clients and to provided a greater connection to our community and the services we offer. Our clients LOVE it! It's easy to use on both the business side and consumer side. Perkville support is awesome and they are there to help you grow and enhance your program at every step of the way. Best of all, it has improved our referral rate. **What do you dislike about Perkville?** Dislike is a strong word. There is nothing I "dislike" about the program. As with any productivity tool, there is always room for improvement. One of which would be a consumer FAQ sheet to give to clients. Although, I've heard this may actually be in the works. It would be awesome to see more offers in the Marketplace which we could offer has rewards. **Recommendations to others considering Perkville:** I consider Perkville a strategic partner in my business. The customer support staff and knowledgeable and are there to help you be successful in using their product. They're active in reaching out to offer advice, support and to just check in to see how things are progressing. The leadership team at Perkville is open to ideas and suggestions and is always willing to listen. If you want to brand your business and grow client loyalty and support, then Perkville is you solution! **What problems is Perkville solving and how is that benefiting you?** Since launching Perkville in May 2017, I've seen a 37% increase in referrals from other clients! We reward our clients when they sign up for our membership and our membership sales have increased 12% over last year. Our social media activity as increased as have our retail sales. All due to clients receiving points for these activities. I built my Perkville program around rewards which drive revenue generating behavior and it's worked! ### 26. Perkville is AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Perkville?** The flexibility of the reward programme. You can have your own club rewards, you can link out to other providers. It's very simple and transparent for how members earn their activity through your customised programme! **What do you dislike about Perkville?** Nothing at all. I think the programme is awesome **Recommendations to others considering Perkville:** Look at your loyalty reward program, realise it could be better and then get Perkville on board. **What problems is Perkville solving and how is that benefiting you?** We're solving problems around churn as members are staying with us longer. We are benefited from increased drive in referrals and secondary spend on Personal Training as members are rewarded for purchasing and referring. ### 27. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole F. | Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2018 **What do you like best about Perkville?** Perkville is a great service. Not only is it good for the clients but it is good for the business owners as well. It's very easy to see a list of your clients, or search them by name or email. **What do you dislike about Perkville?** I like the ease at which it takes to find clients. It's very easy to search. **What problems is Perkville solving and how is that benefiting you?** Perkville makes it very easy to offer promotions to clients. ### 28. AMAZING Perkville4life. **Rating:** 5.0/5.0 stars **Reviewed by:** Dieter W. | Social Media Assistants, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2015 **What do you like best about Perkville?** I think that this product is amazing and the customer service that your receive from the support team is fantastic. **What do you dislike about Perkville?** There is nothing that i dislike about it! **Recommendations to others considering Perkville:** Get it set up now!! Don't wait! **What problems is Perkville solving and how is that benefiting you?** This helps us to engage with our customer and really helps to understand buying habits ## Perkville Discussions - [How do I redeem my Perkville points?](https://www.g2.com/discussions/how-do-i-redeem-my-perkville-points) - 1 comment - [What is Perkville com?](https://www.g2.com/discussions/what-is-perkville-com) - 1 comment - [Is Perkville free?](https://www.g2.com/discussions/is-perkville-free) - 1 comment - [How does Perkville work?](https://www.g2.com/discussions/how-does-perkville-work) - 1 comment - [View Perkville pricing details and edition comparison](https://www.g2.com/products/perkville/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+20%3A36%3A31+-0500&secure%5Bsession_id%5D=2860f372-1ba7-44ae-82ae-b1d9b525db59&secure%5Btoken%5D=a6d5d6bf42f0b0a4c0e351b7e43e0f9643ff257b905f3475c631648f0f67a898&format=llm_user) ## Perkville Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top Perkville Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (433 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (584 reviews) - [impact.com](https://www.g2.com/products/impact-com/reviews) - 4.4/5.0 (2,168 reviews)