Perkville Reviews & Product Details

Our members enjoy earning points and have perks to use at our Center! From a business perspective, we enjoy being able to customize the points, perks, and check-in challenges Perkville offers! We have started to use the referral piece of Perkvile to help drive our membership numbers too. The Perkville support team is quick to respond and always happy to listen to ideas we have that are specific to our facility. Review collected by and hosted on G2.com.

The sign-up process can sometimes an issue. We have a wide variety of members and non member that use our Center and often times, non-members receive access to join our loyalty program. Review collected by and hosted on G2.com.

We love the lead generation and client participation in the program. Review collected by and hosted on G2.com.

We don't love the graphics and general look of the program on our app. Review collected by and hosted on G2.com.

Perkville is hands down the best points system you can have. Its ease of use and smooth implementation make it a super easy system to learn and navigate. On top of this, its exceptional customer support is nothing short of amazing. Whenever there was a question or something our team wanted to know Kayleigh & Co were super quick to help us out and find a solution. Review collected by and hosted on G2.com.

It would be nice to see more customizability on our landing page for users. Being able to brand it more and add more elements of our company to the page would be awesome. Review collected by and hosted on G2.com.

Our Client Rep, Ria, has been so helpful and is always available to help or provide guidance when needed. We use Perkville every single day. Review collected by and hosted on G2.com.

Only intergrates with ABC member accounts based on email only. Would be nice if it could also pick up on the same phone number if email doesn't match Review collected by and hosted on G2.com.

We got perkville over 2 years ago and it was very simple to set up as the customer service helped us the whole time. We use this program every day and we love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business. Review collected by and hosted on G2.com.

Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing. Review collected by and hosted on G2.com.

Our members really enjoy Perkville rewards. We have seen an increase in certain behavors that were driven from the rewards incentive. They have positively impacted our member retention. Review collected by and hosted on G2.com.

I honestly don't have anything to speak to in regards to an area of Perkville that I don't like. We work closely together. If there is ever any program need, they are quick to jump on the opporuntiy and make it happen for us. Review collected by and hosted on G2.com.

We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. Many self-service features/tools are available, and the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners. Review collected by and hosted on G2.com.

Due to system limitations (on our end as well), it takes at least 20 minutes for new members (who just joined our health club) to appear in the Perkville system. Ideally, this would be faster. While a new member is engaged, we want the ability to sign them up instantly for the rewards program. Review collected by and hosted on G2.com.

Referral Tracking - Building our lead funnel, awarding points automatically, integrated with CRM

Loyalty Building - Awarding members for checking in and using club services

Bonus Earnings - Allow us to reward certain behaviours depending on the time of year

New features being released - Challenges are how many consumers engage with fitness in 2022 Review collected by and hosted on G2.com.

Limited earning activities available - This is mostly due to a lack of API access to our member management system - Club Automation

It would be great to see more automated message capabilities - SMS/notification if they check in 4 times in a week after not visiting for a few weeks, etc. Review collected by and hosted on G2.com.

Very easy to set up and use. Integrated well when we were using Mindbody, and works well now that we are integrating it with Mariana Tek. Allows you to set up point structure and redemption options. Great to keep clients incentivized to keep coming back to the studios. Review collected by and hosted on G2.com.

No real complaints aside from that support could be a bit more responsive - the few times we've had to reach out to them it took a while for them to get back to us. Review collected by and hosted on G2.com.

Perkville is easy to use for both sales associates and customers. It is a great way to implement a customer loyalty program that rewards customers for shopping. Customers can keep track of and redeem their own points but we can also redeem points while customers are in the store as well. This is satisfying for our customers and helpful to people that are not as tech-savvy. Review collected by and hosted on G2.com.

I have not come across any issues that were not able to be resolved by contacting Perkville customer service. Review collected by and hosted on G2.com.