Suporte Remoto Software

Nothing significant so far. If anything, the challenge is making sure you’re fully utilizing all of its capabilities. It’s a powerful platform, and getting the most out of it requires some upfront strategy and ongoing optimization. Análise coletada por e hospedada no G2.com.

Qualified is helping us turn anonymous website traffic into real pipeline by enabling us to engage high-intent visitors in the moment. Instead of relying solely on static forms or delayed follow-up, we’re able to create real-time, personalized experiences that drive immediate action.

We’re also using features like Pounce to instantly alert our team when high-intent prospects are on the site, which allows our small but mighty Growth Team to jump on opportunities in real time and ensure no potential deal slips through the cracks.

On top of that, we’re actively A/B testing different conversion experiences, including a video modal versus a more traditional text-based chat approach. This is helping us better understand what drives engagement and conversions on our website.

As a result, we’re increasing engagement, accelerating speed to lead, and learning more about what actually converts. Análise coletada por e hospedada no G2.com.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Análise coletada por e hospedada no G2.com.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Análise coletada por e hospedada no G2.com.

Nothing in particular—it's just that sometimes it feels slow. Análise coletada por e hospedada no G2.com.

What I like about Fin by Intercom is that it addresses some very real, everyday support challenges that most teams run into.

The biggest one is dealing with a high volume of repetitive customer questions. Rather than having agents answer the same things over and over, Fin can handle those instantly. That translates into fewer tickets for the team and a lot less manual effort.

It also helps with slow response times and limited availability. Traditional support teams can’t realistically be online 24/7, but Fin can. Customers get immediate answers at any time, which improves the overall experience and helps reduce frustration. Análise coletada por e hospedada no G2.com.

I don’t like Agentforce Service because sometimes it is a little hard to learn at first. There are many buttons and options, so it can feel confusing. It also needs good internet to work properly. Sometimes it can be slow, which makes work harder. It feels like a tricky puzzle sometimes but everything else is fine. Análise coletada por e hospedada no G2.com.

Agentforce Service helps solve problems like not finding customer information and taking too long to answer questions. It keeps everything in one place and helps give quick replies and saves time. Análise coletada por e hospedada no G2.com.

Embora o Smartsupp seja muito eficaz no geral, acho que algumas personalizações avançadas e integrações poderiam ser melhoradas. Em particular, ter mais flexibilidade nos fluxos de chatbot e análises mais aprofundadas tornaria a plataforma ainda mais poderosa para empresas em crescimento. Análise coletada por e hospedada no G2.com.

Smartsupp nos ajuda a resolver o problema de oportunidades perdidas e tempos de resposta lentos em nosso site. Antes de usá-lo, muitos clientes em potencial saíam sem interagir. Com o chat ao vivo e a automação, agora podemos interagir com os visitantes em tempo real, responder perguntas instantaneamente e guiá-los através do processo de decisão. Isso melhorou nossa taxa de conversão, reduziu as taxas de rejeição e aumentou a satisfação geral dos clientes. Análise coletada por e hospedada no G2.com.

A few security issues were present, but TeamViewer solved them by generating or refreshing passwords at set intervals, so now your password changes at regular intervals. Costs are high after the free plan; the free plan allows only 3 devices to be remotely controlled after logging in. Análise coletada por e hospedada no G2.com.

We just need to sign in from 1 account on all our devices having team viewer application, then we can directly connect remote desktop without any id and password, but in the free plan, only 3 devices can be connected. Análise coletada por e hospedada no G2.com.

The initial setup and onboarding can feel overwhelming, especially for smaller teams. The interface can also be a bit cluttered at times, making certain settings harder to find. Some features require more configuration than expected before they work smoothly, but once set up, the system performs well overall. Análise coletada por e hospedada no G2.com.

We switched from Syncro because we needed a more flexible and cost-effective ticketing system. Zoho Desk has helped us better organize customer requests and centralize communication in one place. Compared to our previous system, we now have more control over workflows, ticket tracking, and automation, which has improved our response times and reduced the chances of tickets being missed. It also provides a lot more value for the cost, without paying for features we don’t need as a small business. Overall, it’s made our support process more structured and efficient. Análise coletada por e hospedada no G2.com.

Um aplicativo móvel seria ótimo para profissionais de TI que estão em movimento e mais funcionalidades de Linux na web. Análise coletada por e hospedada no G2.com.

Ele basicamente cobre quase tudo o que é necessário para uma pessoa de TI ou MSP ajudar a apoiar seus clientes ou até mesmo para um negócio próprio. Análise coletada por e hospedada no G2.com.

Phone line could be better; they often come in choppy, and sometimes we have to hang up from the customer and call again. Just better reception. Análise coletada por e hospedada no G2.com.

Podium has been a game changer for our HVAC business. It helps us respond instantly to customers, even when we miss calls, and the AI's auto response is perfect for managing multiple interactions. We've seen an increase in job sales and find it delivers quick and easy results. Análise coletada por e hospedada no G2.com.

Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. Análise coletada por e hospedada no G2.com.

Tidio helps me manage all customer chats from my website and social channels in one place. With Lyro AI and custom flows, it handles repetitive questions, improves keyword search, and saves me a lot of time. This means faster responses for customers and less manual effort for me. Análise coletada por e hospedada no G2.com.

There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter. Análise coletada por e hospedada no G2.com.

Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends.

The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once.

From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently. Análise coletada por e hospedada no G2.com.

There’s not much to dislike so far; everything has been great. RemotePC has been very easy to set up, and it’s made it simple for our entire office to work remotely without much friction.

The only minor issue is occasional lag, but that seems more related to WiFi connection strength than the software itself. Overall, it’s been a smooth and reliable experience. Análise coletada por e hospedada no G2.com.

RemotePC solves one of our biggest challenges with remote work, which was employees needing access to files on both their office and home computers. Before, this meant constantly transferring files back and forth, which was inefficient and created potential security risks.

With RemotePC, our team can securely access their office computers from anywhere, eliminating the need for file transfers altogether. This not only improves efficiency but also adds a layer of safety by keeping everything on the office system rather than moving files between devices. Análise coletada por e hospedada no G2.com.

The customization options are a bit limited in some cases when compared to other tools we have used, and the reporting is decent in some cases, though not as detailed as we need to undertake more detailed analysis. Delays on loading occasionally have been a slight inconvenience when dealing in high volumes of tickets. Análise coletada por e hospedada no G2.com.

Freshdesk has assisted our team to centralize all the customer support requests in a single location which previously was scattered across various inboxes and channels. The automation has relieved us of much of the manual labor we used to go through, and has allowed us to actually solve problems, as opposed to managing them. All that it has done is to make our support process much more systematized and our customers much happier. Análise coletada por e hospedada no G2.com.

It is all good and excellently designed. No complaints. Análise coletada por e hospedada no G2.com.

Zoho Assist is helping us troubleshoot our customer's mobile and desktop/laptop devices saving time for the technician to travel for any software issues. Análise coletada por e hospedada no G2.com.

Economizaria muito tempo se ele se conectasse diretamente ao nosso sistema de gerenciamento de ativos - no momento, estou correspondendo manualmente as etiquetas de ativos entre as duas plataformas. Também gostaria que o manuseio de arquivos fosse mais visual, especialmente ao lidar com fotos de equipamentos e documentos de suporte. Análise coletada por e hospedada no G2.com.

As conversas sobre ativos costumavam estar por toda parte - o departamento de compras tinha seus e-mails, as operações tinham os delas, os fornecedores estavam na caixa de entrada de outra pessoa. Isso tornava basicamente impossível manter registros adequados para cada peça de equipamento, o que se tornava um verdadeiro problema durante auditorias e contagens físicas. Agora, tudo está em um único lugar pesquisável com encadeamento adequado, então podemos realmente encontrar o que precisamos quando os auditores aparecem. Análise coletada por e hospedada no G2.com.

I like our daily schedules to be perfectly organized, so getting the system to recognize our specific care terms and visit timings took a little extra time at first. But spending those few days to set up the routing rules properly really helped us clean up our internal operations, which was a huge benefit for the whole team in the end. Análise coletada por e hospedada no G2.com.

It takes the daily chaos out of managing home care visits. Families get much faster, caring responses when they reach out, and it completely stops important messages from getting lost during shift changes. Análise coletada por e hospedada no G2.com.

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Análise coletada por e hospedada no G2.com.

It makes it easy for me and the team to manage tickets quickly, especially compared with other ticketing systems that are harder to use and less user-friendly. When we’re working on tasks that involve multiple steps, we can quickly add a worksheet so we have a clear way to track and monitor what’s been completed in a listed format, helping ensure nothing gets missed. Análise coletada por e hospedada no G2.com.

Nenhuma reclamação real até agora

Cobre tudo o que atualmente precisamos para suporte e mensagens

A única funcionalidade que eu adoraria ver adicionada no futuro é um agente de IA de voz para lidar com chamadas telefônicas também Análise coletada por e hospedada no G2.com.

Ele lida com a grande maioria do nosso suporte ao cliente automaticamente.

Antes do Chatway, muitas perguntas básicas dos usuários exigiam uma resposta humana. Agora, o agente de IA responde à maioria delas instantaneamente usando nossa base de conhecimento. Na prática, ele fecha cerca de 95% das solicitações de suporte recebidas no site sem que nossa equipe precise intervir.

Isso reduz a carga de trabalho, acelera os tempos de resposta para os usuários e permite que nossa equipe se concentre apenas nos poucos casos que realmente exigem atenção humana. Também mantém as conversas do chat do site, e-mail e Facebook em um só lugar, o que torna o suporte muito mais fácil de gerenciar. Análise coletada por e hospedada no G2.com.

A integração adicional é sempre uma área a ser melhorada. Existem algumas áreas no Helpdesk que, se fossem mais completamente personalizáveis, permitiriam que minha equipe nunca precisasse mudar para outra página no Hubspot enquanto resolve problemas. Análise coletada por e hospedada no G2.com.

Recebemos centenas de e-mails de suporte em nosso escritório e temos apenas algumas pessoas na equipe que podem responder. Conseguimos responder de 50 a 100 e-mails por dia (até 200 durante os períodos de maior movimento), com mensagens consistentes usando modelos, utilizando apenas ajuda em meio período. Análise coletada por e hospedada no G2.com.

Splashtop exige conexões detalhadas com a Internet e, quando ocorre alguma instabilidade, surgem alguns desafios.

A experiência que o Splashtop oferece com o aplicativo móvel é pouco intuitiva. Análise coletada por e hospedada no G2.com.

Splashtop traz flexibilidade e trabalho remoto, algo que garante que computadores ou sistemas de escritório sejam acessíveis remotamente. O suporte de TI da ferramenta é algo que ajuda a resolver problemas de dispositivos sem a necessidade de práticas físicas. O aplicativo oferece um acesso simples a aplicativos e arquivos, algo que torna o processo de transferência de arquivos mais fácil. Splashtop é gerenciável em diferentes dispositivos, incluindo tablets, computadores e telefones. Análise coletada por e hospedada no G2.com.