Avaliações e Detalhes do Produto Syncro

It’s simple to use, and the layout makes it easy to navigate and quickly find the different areas you need. There are also plenty of implementation options, which helps when managing devices connected to the application and makes it quicker and easier to work through tickets and tasks.

The addition of the calendar, which is linked into the system, is especially helpful for people who use the app frequently and handle multiple tickets. It lets you see what you have scheduled alongside the rest of the team, making it easier to coordinate and build a plan for the day across the whole team.

Overall, the speed and performance of the site are incredible. It works quickly and efficiently for what I need on a day-to-day basis, without issues. The system also integrates easily with multiple devices and products, giving you a more direct and faster way to monitor and work with the devices you use. Being able to get alerts and track everything in one app is much more effective than having to use multiple sites and apps at once. Análise coletada por e hospedada no G2.com.

When I’m working on multiple tickets, it can be hard to tell whether other team members are already working on the same ticket. The system doesn’t indicate that a ticket is in progress, which can lead to confusion and mistakes when multiple people end up working on it at the same time. Análise coletada por e hospedada no G2.com.

I really find Syncro easy to use, which significantly enhances my workflow. Its user-friendly nature is a standout, making it straightforward for new users to grasp and operate the system efficiently. I'm particularly impressed with Syncro's capacity to solve computer-related issues for a large number of users without direct intervention, thanks to its remote access features. This functionality allows me to access the File Explorer of users' computers from the back end seamlessly, avoiding any disruption to their work. The remote function, which I use daily, stands as the most beneficial aspect. Additionally, the scripting feature is invaluable as it allows me to run scripts that solve issues without disturbing our end users. The invoicing feature is another helpful tool, providing me with the capability to monitor purchases effectively. Overall, these features collectively save time and streamline my tasks enormously. Análise coletada por e hospedada no G2.com.

I hope the authenticator will remember my cache/ login on my computer longer. So it does not ask me to authenticate many times like now. Análise coletada por e hospedada no G2.com.

Adoro usar o Syncro para gerenciar remotamente os endpoints dos nossos clientes. É muito bom para instalar aplicativos, atribuir políticas e executar scripts. Aprecio ter informações unificadas dos clientes onde tudo é salvo na mesma fonte, o que facilita verificar contatos, locais, histórico de faturamento e tickets. Os alertas RMM são muito bons para verificar o status do endpoint e gerar alertas. Também gosto da integração com ferramentas como o Splashtop para conectar remotamente, além de ter sido muito simples configurar adicionando todas as informações do cliente. O Syncro é uma ótima ferramenta, e eu definitivamente daria uma nota 10! Análise coletada por e hospedada no G2.com.

Os alertas do RMM precisam ser mais detalhados. Algumas mensagens básicas como 'Bloco defeituoso no HDD1' deveriam fornecer informações mais específicas sobre os discos rígidos. Aplicativos mais integrados seriam benéficos, incluindo opções para adicionar IA. Além disso, ter uma seção dedicada para documentação seria bom. Análise coletada por e hospedada no G2.com.

I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. Análise coletada por e hospedada no G2.com.

It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. Análise coletada por e hospedada no G2.com.

Synchro é um produto completo. Com integrações úteis, e embora outros produtos possam ser mais integrados, o Synchro definitivamente faz o trabalho a um preço razoável. Com suporte técnico útil, e sem ser avassalador. Análise coletada por e hospedada no G2.com.

Acho que o sistema de relatórios deles ainda poderia ser melhorado. E a integração com outros produtos poderia ser mais completa. Especialmente com produtos como o IT Glue, com o qual ele só se integra parcialmente (o lado PSA sim, mas o RMM não). Análise coletada por e hospedada no G2.com.

I really like how Syncro helps me control the inventory, making it easy to keep track of all the items, including their serial numbers, and assign them to tickets. I appreciate the alerts about the items I need to buy to maintain the inventory. It's great that I can directly create tickets and add important notes. I also enjoy that Syncro allows me to feed my Excel files to do reports. The ease of registering and managing the input and output of all items for the company is another big plus. Plus, the transition was smooth thanks to their patient training support team. I switched from another software because Syncro is more complete, offering additional tools, particularly the live monitoring of servers and PCs. Análise coletada por e hospedada no G2.com.

I used to have issues because I couldn't remove items that went out to customers, so the inventory wasn't accurate. Items were with customers, but I still had them in the inventory. I learned to stabilize the inventory. Análise coletada por e hospedada no G2.com.

Eu realmente aprecio a capacidade de executar scripts PowerShell nos ativos com o Syncro. Este recurso nos permite instalar nosso software e gerenciá-lo de forma eficaz, mantendo tudo atualizado. Também nos permite reiniciar serviços sob demanda e coletar informações valiosas e métricas sobre o desempenho do nosso software nas máquinas. A capacidade do PowerShell do Syncro abriu muitas avenidas de automação de gerenciamento para nós. Além disso, escolhemos o Syncro em vez de outros produtos por causa de sua simplicidade, recursos e custo. Análise coletada por e hospedada no G2.com.

O único desafio real que temos é fazer backup dos dados fora do local. Recentemente, queríamos garantir que tínhamos backups de todos os scripts e de todos os arquivos associados a esses scripts. E toda a configuração desses scripts. Acabamos criando um web scraper para fazer isso. Mas se tivéssemos uma chamada de API, teria sido muito mais eficiente. Aprender as políticas e o gerenciamento de políticas foi um pouco difícil. Análise coletada por e hospedada no G2.com.

I love Syncro's native integration with QuickBooks Online; it's a total game changer for my business. Having RMM and PSA all under one roof is great, but the real magic happens when that data flows seamlessly into accounting. I appreciate how everything is synced, allowing me to go from a technical alert to a resolved ticket to a sent invoice without ever leaving the ecosystem. This integration has completely eliminated manual data entry for my billing and ensured that I never miss an endpoint or billable hour. Syncing my tech tools and accounting ensures 100% billing accuracy, saving me hours of admin time every week. Setting up Syncro was very easy, especially with the helpful documentation available on the platform. Análise coletada por e hospedada no G2.com.

The reporting could be more customizable. But the core functionality in QuickBooks online, and integration are excellent. Análise coletada por e hospedada no G2.com.

I like Syncro's ease of use. Most of it is easy to understand, and you're able to use the system to almost its full potential shortly after starting to use it, except for advanced features like setting Syncro up for use. It makes it easy to start getting into work faster without having to spend days on training. Although you still need some training to use it to its full potential, it's almost effortless to use. I also appreciate that making modifications and revisions are extremely easy, as we are currently doing a lot of those. Análise coletada por e hospedada no G2.com.

I haven't really run into anything that doesn't work well or that could be improved. The closest I have come is the custom fields and worksheets, but those are mainly issues with how my company has them set up and can be fixed on our side. The only issue I might have, I have not looked into this yet, is the API and how it interacts with both the custom fields section and the worksheets. Análise coletada por e hospedada no G2.com.

I use Syncro as our primary RMM tool, and it helps us manage IT services efficiently. I like how Syncro allows us to quickly and efficiently communicate with our customers and provides a portal into their technical needs. It also gives our technicians a platform to work together remotely, keeping us cohesive as a team. The ticket tracking system is a standout feature because it helps our team resolve issues quickly and collaborate by allowing us to look in on each other's work. The subscription feature is particularly helpful, and I appreciate being able to enforce endpoint updates to keep our clients up and running. Análise coletada por e hospedada no G2.com.

I wish Syncro had a customizable 'Signature' feature within the ticketing system to help our communications appear more professional and branded on a higher and more personal level. Also, the baseline analysis feature renders many errors in the reporting. I'm working with Syncro tech support to troubleshoot why that is happening but they have been slow in getting back to me. The mobile app is too basic and needs to be enhanced with more features. For example, I need the capability of adding new customers when using it but it does not allow this. Análise coletada por e hospedada no G2.com.