Workshop Reviews & Product Details

We began using Workshop campus-wide a couple of years ago as the first shift in broad internal email communication in decades. Our open rates and the fact that the daily newsletter-style message has become part of the community vernacular is a testament to the Workshop product. Layout and design is incredibly easy, and delivery with Google integration is seamless.

It is not an exaggeration to say that internal mass emails went from something that our community hated to a new methodology that recipients actually enjoyed!

I am a big fan and would be happy to talk with other colleges and universities about how Workshop works for us. Review collected by and hosted on G2.com.

One-time segmented list integration has improved, but I think it has a way to go. Also, I wish that the name of the email that is being edited would appear on the screen. This is important to our particular use of Workshop in creating daily emails -- sometimes we're building several at once. The Workshop team has been very receptive to discussing this and I have hopes that this will be improved in the future! Review collected by and hosted on G2.com.

The platform is incredibly intuitive and purpose‑built to make communications easier and more effective for communicators. Its email‑first approach streamlines the entire workflow, creating messages is simple, and distributing them is seamless. Templates make it effortless to build layouts and maintain consistent branding, ensuring every communication feels polished, on‑brand, and cohesive. Overall, the experience is smooth, efficient, and designed with communicators in mind. The implementation has been super easy and the team at Workshop is one of the best I have worked with. The measurement metrics are another huge benefit. Review collected by and hosted on G2.com.

No downside! The team is always seeking feedback and making iterations to make sure we are able to gain maximum value from the platform. Review collected by and hosted on G2.com.

What I like most about Workshop is the people. The platform itself is easy to use, integrates seamlessly with the tools we already use, and is constantly evolving—they genuinely listen to customer feedback and act on it. But what really stands out is the experience with the team. From the very first demo through onboarding and ongoing support, every interaction has been personable, welcoming, and warm. It never feels transactional—it feels like you’re working with people who truly enjoy what they do, and that makes the whole experience both effective and enjoyable. Review collected by and hosted on G2.com.

There’s honestly not much I would call out negatively. If anything, having the ability to view an individual’s read rate across all communication channels in one place like a report card would be a nice addition. That said, it’s something I’ve shared as feedback, and like everything else, it was well received—so I wouldn’t be surprised to see it in the future. Review collected by and hosted on G2.com.

Workshop has elevated our internal communications! It's easy to use, feels modern, and professionalizes the function. The templates have upgraded our comms to feel more professional, consistent, and visually appealing. Plus, I am now able to track data around messages where outlook has a 12-month expiration date on emails. I've received a lot of great feedback about the tool! I also appreciate it's affordable, which as a nonprofit I am so thankful to have the software remain affordable. Review collected by and hosted on G2.com.

1. More data insight would be helpful. Seeing the amount of time someone spends reading the email is helpful but doesn't feel super insightful for me.

2. Being able to see specifically who clicks on the web link would be helpful. Currently it just shows the clicks.

3. Recalling emails.

4. Integrating with Viva Engage would be helpful! For those of us who do not use Slack. Review collected by and hosted on G2.com.

I love that Workshop is constantly looking at ways to improve the platform. The customer service has been great, and I've really appreciated that they are proactively engaging with us on calls to explore new opportunities and inform us about what's coming out in the next few months. It's a growing platform that enhances how we communicate. The journey features streamline our communications, and it's more user-friendly compared to what we used before. Workshop helps us keep our team members consistently updated, and the audience segmentation options are finely tuned and really beneficial. We've enjoyed the platform throughout our five to six months of use, and it's allowed us to grow in how we communicate. Review collected by and hosted on G2.com.

I think Workshop does a great job. We had some buying details at the start of implementing Workshop, and things that weren't working for us, but their team was right there to help support and find ways to make it work, whether it was on our side or theirs. There were small details that were probably more for our organization that were not working well. Review collected by and hosted on G2.com.

I use Workshop to send emails and text messages to our employees, and I love how user-friendly it is. Workshop makes it easy to reach our frontline workers through SMS, ensuring they are informed. The analytics feature is great for seeing who is viewing the communications. The emails I can create are much more visually appealing compared to using Outlook, and the process to create and send an email is much simpler. I really appreciate how much the Workshop team actively works to solve our problems and develop new solutions, frequently releasing new features at least every quarter from customer suggestions. They are working on automating birthday and work anniversary texts to save us time, which is super helpful. The initial setup was pretty easy too! Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

Workshop is incredibly intuitive. I really appreciated how quickly I was able to learn the platform and start using it right away. I also love that the Workshop team keeps refining the product and adding new features that feel relevant and genuinely helpful. It continues to get better, and the (fabulous) Workshop team is consistently asking for feedback and listening closely to uncover additional ways to make Workshop even more impactful for Comms professionals. Review collected by and hosted on G2.com.

I really haven't experienced any downsides to using Workshop. Review collected by and hosted on G2.com.

I find Workshop super user-friendly and easy to create with, making communication organized and effective for our law firm. One of the biggest advantages is the ability to track emails and engagement. It's interesting to see how they are viewed and we're making progress on that front. The user-friendly aspect is crucial since I'm sending out over 20 office feedbacks and want this process to be streamlined without taking much time. I also enjoy the ability to work with Canva inside Workshop, which is a huge plus. As a new user, I love the tutorial videos that are only two or three minutes long, sometimes even just one minute, allowing me to learn quickly. The initial setup was fairly easy, and we're now sending out personalized birthday greetings every day, which adds a nice personal touch. I'm falling in love with Workshop, so much so that I would give it a 10 out of 10 recommendation. Review collected by and hosted on G2.com.

Nothing so far!! Review collected by and hosted on G2.com.

Analytics for our internal emails has been paramount in providing clear insights to leadership and helping drive our strategy to achieve our company goals. The platform is easy to use and integrates seamlessly with our existing AD to ensure no employees fall through the cracks. Workshop made the onboarding process easy and their resources have been delivered at the exact time I need them. Review collected by and hosted on G2.com.

The only drawback is that employees can’t see which distribution lists an email was sent to. This is important for our managers, so they know where the message went and can cascade it when needed. Review collected by and hosted on G2.com.

There are many features I love about Workshop, but the biggest highlight is clear: it allows us to create emails that truly represent and personify our brand and culture. With it, we can build engaging content that users trust and actually want to read. We also have analytics that give us insight into who received a message, who opened it, and what types of content they engage with most.

The ability to schedule communications has been a great tool as well. As a team of one, I’m not always available, so being able to draft, prepare, and plan in advance lets me step away with confidence, knowing the message(s) will be sent. It’s also helpful to be able to send on behalf of leaders within the organization, since some communications land better when they come from a recognizable face rather than our generic communications mailbox.

I am inside the Workshop platform every day, without fail and it is very functional and easy to use. I also love the new features and add-ons they keep rolling out. Review collected by and hosted on G2.com.

I’d love to be able to see the date (and time) when users open emails, as well as the last time they opened an email. I’d also love the ability to replace a PDF after an email has already been sent. We’ve run into situations where a PDF needed to be updated, and while it’s easy to replace a link, I haven’t been able to simply swap the old PDF for the new one. That ends up creating the need to send a follow-up communication. Review collected by and hosted on G2.com.