Workshop Reviews & Product Details

There are many features I love about Workshop, but the biggest highlight is clear: it allows us to create emails that truly represent and personify our brand and culture. With it, we can build engaging content that users trust and actually want to read. We also have analytics that give us insight into who received a message, who opened it, and what types of content they engage with most.

The ability to schedule communications has been a great tool as well. As a team of one, I’m not always available, so being able to draft, prepare, and plan in advance lets me step away with confidence, knowing the message(s) will be sent. It’s also helpful to be able to send on behalf of leaders within the organization, since some communications land better when they come from a recognizable face rather than our generic communications mailbox.

I am inside the Workshop platform every day, without fail and it is very functional and easy to use. I also love the new features and add-ons they keep rolling out. Review collected by and hosted on G2.com.

I’d love to be able to see the date (and time) when users open emails, as well as the last time they opened an email. I’d also love the ability to replace a PDF after an email has already been sent. We’ve run into situations where a PDF needed to be updated, and while it’s easy to replace a link, I haven’t been able to simply swap the old PDF for the new one. That ends up creating the need to send a follow-up communication. Review collected by and hosted on G2.com.

Workshop has transformed the way our organization delivers internal communications. Its template system lets us create messages from individual departments while maintaining a consistent, branded look and feel.

The analytics offer helpful insight into open rates, reading time, how our employees prefer to receive communications, and overall team member sentiment. In addition, the campaign feature allows us to focus on those same analytics so we can better understand how employees are responding to company-wide and department initiatives. Since we previously had no analytics at all, these foundational metrics have helped us establish a baseline and make more informed adjustments to our internal communications strategy. Review collected by and hosted on G2.com.

I wish there were a way to organize emails into folders. The main “Email” page can feel cluttered, and the default view sometimes makes it hard to quickly locate specific messages.

For the calendar, I’d also like more robust color-coding options so I can differentiate communications by department more easily. Review collected by and hosted on G2.com.

Workshop has elevated our internal communications! It's easy to use, feels modern, and professionalizes the function. The templates have upgraded our comms to feel more professional, consistent, and visually appealing. Plus, I am now able to track data around messages where outlook has a 12-month expiration date on emails. I've received a lot of great feedback about the tool! I also appreciate it's affordable, which as a nonprofit I am so thankful to have the software remain affordable. Review collected by and hosted on G2.com.

1. More data insight would be helpful. Seeing the amount of time someone spends reading the email is helpful but doesn't feel super insightful for me.

2. Being able to see specifically who clicks on the web link would be helpful. Currently it just shows the clicks.

3. Would be great to be able to recall emails.

4. Integrating with Viva Engage would be helpful! For those of us who do not use Slack. Review collected by and hosted on G2.com.

The platform is incredibly intuitive and purpose‑built to make communications easier and more effective for communicators. Its email‑first approach streamlines the entire workflow, creating messages is simple, and distributing them is seamless. Templates make it effortless to build layouts and maintain consistent branding, ensuring every communication feels polished, on‑brand, and cohesive. Overall, the experience is smooth, efficient, and designed with communicators in mind. The implementation has been super easy and the team at Workshop is one of the best I have worked with. The measurement metrics are another huge benefit. Review collected by and hosted on G2.com.

No downside! The team is always seeking feedback and making iterations to make sure we are able to gain maximum value from the platform. Review collected by and hosted on G2.com.

I liked the flexibility of the workshop the most. The self-learning material was well structured and easy to follow, which made it convenient to go through the content at my own pace. The examples and references helped in understanding the concepts without needing live demo sessions. Review collected by and hosted on G2.com.

Since it was entirely self-paced, there were limited opportunities to clarify doubts or see live demonstrations. A bit more guidance or optional walkthroughs could have helped reinforce some of the concepts. Review collected by and hosted on G2.com.

I love the robust email builder, user management, analytics, and more. It's a fantastic platform. The customer service reps are fast and great to work with, and to quote my IT team, the set up and integration one was one of the easiest they had the pleasure of working on. My team uses workshop multiple times a week. Review collected by and hosted on G2.com.

Sometimes the robustness goes a little too deep - it's very easy to be inconsistent when spacing out blocks and rows because you may have done padding on different pieces vs rows. Review collected by and hosted on G2.com.

Workshop makes internal communications incredibly easy and effective. The drag-and-drop email editor is intuitive and doesn’t require design or coding skills, which saves tons of time. I also love the analytics — being able to track opens, clicks, read time, and engagement helps us understand what actually works. The integrations with tools like Slack, Teams, and HR systems make targeting and segmentation seamless. Review collected by and hosted on G2.com.

Pricing may be a bit high for smaller teams since entry plans start around $250/month depending on employee count. Also, some advanced features like automation journeys, segmentation, or SSO are only available in higher tiers. Review collected by and hosted on G2.com.

I really like how easy Workshop is to use, especially since I'm not a designer. It allows for personalizations that align with our branding, which is great. I enjoy that we can send messages via Slack with Workshop, so our audience doesn't have to go into a new forum to find a link. Workshop makes organizing information easy, and the ability to track audience engagement, like reading versus scanning the article, clicking on links, and knowing how and when they open the article, is really beneficial. The initial setup was very easy too. Review collected by and hosted on G2.com.

Having grids or guidelines for designing templates would be a nice addition. Sometimes it's hard to see if graphics are aligned across a large article and the spacers can get confusing when there are multiple rows and elements. Even an 'align' button would be nice. The undo or 'command+z' feature only works for text and can be difficult when trying to find the best layout for an article. It would also be great if more characters were allowed for the Slack message previews. Review collected by and hosted on G2.com.

I love how exciting you can make an email on Workshop. Whether it's using images, GIFs, changing the layout or even implementing a pulse survey, it has elevated our email communication and the results speak for themselves! We use Workshop accross all business areas and it is now our main source of communication. Also, I have to shout out the customer support and response time. There hasn't been a single issue that the Workshop team haven't been able to help with so thank you! Review collected by and hosted on G2.com.

The fact that there is no comment feature or reviewing feature for managers to approve emails. The test feature is really good but being able to comment in real-time would be great when building and approving emails.

The analytics are great too but maybe making these a more granular too. Review collected by and hosted on G2.com.

Workshop is incredibly intuitive. I really appreciated how quickly I was able to learn the platform and start using it right away. I also love that the Workshop team keeps refining the product and adding new features that feel relevant and genuinely helpful. It continues to get better, and the (fabulous) Workshop team is consistently asking for feedback and listening closely to uncover additional ways to make Workshop even more impactful for Comms professionals. Review collected by and hosted on G2.com.

I really haven't experienced any downsides to using Workshop. Review collected by and hosted on G2.com.