Workshop Reviews & Product Details

Workshop is my go-to communication platform for employee outreach because of its powerful analytics and targeting capabilities. I love being able to see who has opened a message, retarget those who haven’t, and measure engagement in real time. It’s allowed me to communicate more strategically, thus engaging employees effectively without overloading those who already stay up to date. The texting feature has also been a game-changer, helping me reach employees quickly and efficiently with timely or urgent updates. And if anything does go wrong, Austin Parks is super responsive and helpful. I use Workshop every weekday because it's now a tool I can't go without! Review collected by and hosted on G2.com.

There is not much I dislike about Workshop. If anything, can you please move the text editor box (the black one) to the left side of the screen? It always pops up directly covering the "copy" or "delete" buttons in text boxes, which I find frustrating. Hope that makes sense. Overall, Workshop is awesome, it's just small things that are annoying sometimes. I wish I could put the clickable menu into iOS, I wish I could embed videos directly into the emails. Review collected by and hosted on G2.com.

Workshop has drastically transformed our internal communications strategy for the better. Since shifting our key messages and newsletter to Workshop, we’ve seen a 40% increase in readership, gained the ability to collect real-time feedback from team members, and elevated our content to be more engaging, relevant, and easy to digest. Workshop has given us the tools and insights we need to truly connect with our team in meaningful ways, and the impact has been clear across our organization. Review collected by and hosted on G2.com.

The only thing I would improve about Workshop is the ability to edit tables with the same flexibility I have in Outlook, and the option to play videos hosted internally rather than relying on external platforms like Vimeo or YouTube. Aside from those small limitations, I truly have no complaints — the platform has been a game-changer for us. Review collected by and hosted on G2.com.

I like how I can manage and schedule all my internal comms in one place. I can manage our brand look and feel and create templates to share the platform with other stakeholders while maintaining brand standards. The analytics and reporting features help me to tailor my comms to be more effective. The thing that has really stood out to me though are the people behind the platform. From the discovery phase to implementation and post-go live support, the Workshop team has been there every step of the way! Even the free industry workshops have helped me to use the platform more effectively. You guys are awesome. Review collected by and hosted on G2.com.

I wish the open to email button was tracked in CTR. It would be helpful if industry benchmarks were included in the platform, too. More tools to help you understand and interpret your data. Review collected by and hosted on G2.com.

We switched to Workshop from Constant Contact when we were having problems with our emails not delivering. We love that Workshop integrates with our Outlook emails, so we know all our employees are receiving our communications. We also communicate with our employees through text, and Workshop makes it easy to send both internal emails and texts simultaneously. The calendar feature makes it easy to see what communications our team has planned. Workshop is constantly innovating, taking customer feedback to heart, and looking for ways to make our experience better. Review collected by and hosted on G2.com.

We honestly don't have any cons for Workshop. We do wish that they had an events feature. It would make it great for tracking internal event attendees, sending communication about the event, and follow-up surveys afterward. Review collected by and hosted on G2.com.

I love the metrics—it’s great to see who opens my emails, how much time people spend reading them, and when they click on links. Review collected by and hosted on G2.com.

I find it frustrating that there aren't many options to make the design look really good. It would be fantastic if I could connect this with SharePoint, or have the ability for users to click and navigate to a different Workshop section. That way, I wouldn't have to squeeze all the content onto a single page. Review collected by and hosted on G2.com.

Workshop is so easy to use. If you think about all of your pain points with other internal comms programs you've used—Workshop pretty much addresses all of that in one platform. They also have some amazing templates to use. It's really helped us level up our internal branding to make our emails look better and more engaging to the reader. Review collected by and hosted on G2.com.

There's nothing that I dislike about Workshop. Review collected by and hosted on G2.com.

I find Workshop to be a highly effective tool for our communications platform at Travel Counselors. It was very easy to adopt due to its modern features and functionality that align with what one would expect from a contemporary communications platform. The transition to Workshop was seamless as it offers enhanced capabilities compared to our old system. In particular, I appreciate the template system, which ensures that all of our communications go out on brand. Embedding content and conducting instant feedback surveys through polls is straightforward and efficient. The ability to conduct scheduled communications ensures nothing is overlooked, which is crucial for a business with a global presence of 2,000 franchisees. Furthermore, the Canva integration is a significant advantage, allowing us to seamlessly incorporate imagery and content into our communications. Importantly, Workshop delivers on what it promises for internal corporate communications, exceeding expectations without overselling, which is invaluable. Overall, its features make it easy to keep our team aligned and informed, embodying our brand and values effectively. Review collected by and hosted on G2.com.

I would like to have the ability to change communication based on specific rules or an individual's performance or role within the business. Although Workshop allows sending communications with different tones to various departments, it would be beneficial if it could tailor messages even further, such as in sales roles, where messages might need to be adjusted based on performance. Additionally, integrating with tools like Power BI for such dynamic communication adjustments would be a valuable feature. Review collected by and hosted on G2.com.

I really appreciate Workshop's ease of setup, as it was quite straightforward to get started by simply submitting an IT request at my company. The account setup seamlessly linked to my work email, allowing me to quickly sign in and set a password. I enjoy using Workshop because it significantly simplifies the process of sending mass emails with its standard structure and ability to duplicate previous work. The feature I find particularly useful is the test email option, which allows me to see how emails will look before sending them out to everyone, thus minimizing errors. The email design form tools are quite beneficial to me, and the built-in templates facilitate effortless content creation and modification, even when I'm not well-versed in communication emails. The ability to easily edit content and structure is invaluable. Additionally, leveraging Microsoft Forms seamlessly with Workshop for sending invites and gathering responses enhances the workflow. This integration simplifies task management and amplifies the utility of the software in our activities. Review collected by and hosted on G2.com.

I dislike the access rights issue within Workshop. It seems that there is a problem with gaining the correct access rights to certain distribution lists, which requires intervention from colleagues to resolve. This can be inconvenient and indicates that the system may not be as intuitive or self-sufficient in managing access privileges. Review collected by and hosted on G2.com.

I really appreciate Workshop's readiness and adaptability with features like their open enrollment template, which took a significant load off my tasks. I'm particularly fond of the cloning feature, as it allows me to maintain a cohesive and polished look in my campaigns, ensuring consistency across communications. The metrics provided by Workshop are incredibly valuable, giving me insights that enhance my workflow and strategic decisions. I also find their templates to be excellent, contributing to presenting a professional newsletter to our employees. Overall, the ease with which these elements function together makes Workshop a standout tool for managing our internal newsletter effectively. Review collected by and hosted on G2.com.

I wish we could embed videos directly into the newsletter, but that is not a Workshop limitation. It's actually a limitation of email providers. It just is not the best user experience. Review collected by and hosted on G2.com.

The fact that we can sync it to our active directory is a game changer. We can confidently send content knowing we have the most up to date lists and contact information for our team members. It's an incredibly user-friendly platform - our entire HR team and other teams have all learned the platform quickly and easily. I also have to commend the customer service Workshop provides. From my very first interaction at a conference to the sales call to onboarding to my customer support team, it has all been seamless. Every Workshop team member has a great personality and goes above and beyond to help. The onboarding process and implementing it within our company was very easy. Review collected by and hosted on G2.com.

The only downside is not having multiple sources of truth for our lists (i.e., HRIS and Active Directory); however, I know this is something the Workshop team is working on. Review collected by and hosted on G2.com.