ContactMonkey Reviews & Product Details

I use ContactMonkey to create engaging internal emails and newsletters and coordinate our internal events, and it provides email content that is visually superior to what we can produce through Outlook. The reporting tool allows me to understand if and how associates engage with the shared news and content. It syncs with our HRIS to create smart, accurate distribution lists for company news, which is incredibly helpful. I'm impressed by their team, who operate like a startup, consistently advancing their project by asking for feedback and improving. They are very quick to answer questions and provide support, which I greatly appreciate. The email list generator is extremely helpful for targeting the right audience, ensuring emails reach only those who need the information. The reporting tool has improved and offers substantial per-email insights, and their survey tool is excellent. Integration with Workday and Microsoft Azure for email lists simplifies the process, and the initial setup was quick and easy. Review collected by and hosted on G2.com.

The reporting tool for individual emails works well, but the feature for groups of emails could be improved. Currently, it only generates a spreadsheet, which is not very informative. However, there is a commitment from the team to enhance this tool soon. Review collected by and hosted on G2.com.

The Outlook integration, the fact it can reflect our company branding and identity, the excellent service from the account managers and their willingness to support and assist wherever possible, the recent upgrades which faclitate being able to retrospectively update links Review collected by and hosted on G2.com.

Some small formatting issues, more bullet point/bold options would be good Review collected by and hosted on G2.com.

- Easy to navigate different design features while creating an email.

- Scheduling the emails in advance.

- The Reports section gives us the metrics to prepare a detailed performance report.

- Multiple templates to choose from.

- Personalization

- Easy to download the email in different formats.

- The team keeps adding new and advance features to support us in email building. Review collected by and hosted on G2.com.

Doesn't gives us the Bounce rate for internal emails Review collected by and hosted on G2.com.

I am the marketing and communications manager team of one. ContactMonkey has taken our internal communications to the next level and then some. It was easy to learn to use and they continually work to improve the software and regularly introduce new advances and abilities. It's really made a big difference for us. Review collected by and hosted on G2.com.

While they always get back to me when I need tech support, it's often the next day which is after I've completed that specific edition of our employee newsletter. Review collected by and hosted on G2.com.

There are a lot of design options and I enjoy that you can save rows to reuse on other emails so you don't have to start over completely. We use it to send out monthly newletters internally and it works well for our small nonprofit. Customer support is amazing and I enjoy the check in convos and new info they share when possible. Review collected by and hosted on G2.com.

I honestly don't have many complaints, though I do wish using the personalization features was a little more intuitive. Review collected by and hosted on G2.com.

- How easy it is to use

- How robust the software is for our needs

- Ease of implementing the software in our stack

- The excellent client management and support Review collected by and hosted on G2.com.

We've genuinely had no issues with the product. Review collected by and hosted on G2.com.

Easy to use and intuitive email platform that does everything you want it to do. The platform isn't trying to trick you and isn't needlessly complex; everything works how you expect it to. I use it just about every day as part of my role. Review collected by and hosted on G2.com.

The platform is missing a few quality of life features that I'm sure it'll grow into. One in particular would be being bale to send a test email directly from the editor instead of having to go through the send functionality. Review collected by and hosted on G2.com.

I've been using ContactMonkey for about 18 months. I use it to produce and distribute a monthly newsletter, as well as a variety of other corporate communications. Two of our IT teams also use it. Between the three

I looked at 5 or 6 similar newsletter builder/email platforms before recommending ContactMonkey to my boss, and it has proven to be a star performer. It does the job extremely well.

The implementation was a breeze; it took our IT team almost no time to integrate it and have me up and running. The platform is intuitive and works seamlessly with Outlook, giving me access to all our preset distribution lists. And you can always upload a CSV file, too, and the analytics are very good. It's also far less costly than competitive products.

While the product itself is terrific, their customer service really stands out. I have a primary customer rep who handled our training and has remained our primary contact for questions/issues. Plus, there are always backups in place should he be unavailable.

The company also sends out regular feature updates, most of which are customer-driven. They've also established integration with other platforms, like Microsoft Teams, and they offer webinars on how to take advantage of that.

Simply put, there is very little I don't like about ContactMonkey Review collected by and hosted on G2.com.

The biggest downside, and it's not much of one, is that the basic font set is limited and a bit boring. I think offering the same fonts as MS Word should be standard. You can pay for additional fonts, but the price is more than I can justify.

All the newsletter builder platforms I've seen build by content rows. I'd like to also be able to drop in columns, as well. Review collected by and hosted on G2.com.

The fact that you can get analytics (click map option to check hyperlink engagement within an email is amazing) right after you send an email using ContactMonkey, and that sending a test or scheduling an email is simple. You can also send it to a selective list with n number of users, or to a Google group. It also let's you change the account name everytime, depending who you are sending it for (if you use a group email id). Review collected by and hosted on G2.com.

I think there is nothing to dislike about ContactMonkey. Several updates in the tool have made it super easy, and awesome to use. But they could make the platform a little smoother, and faster, for improved experience. Review collected by and hosted on G2.com.

The metrics and it's easy to use. It helps me achieving my communications goals. Review collected by and hosted on G2.com.

I think all is good for my level of usage. Review collected by and hosted on G2.com.