ContactMonkey Reviews & Product Details

ContactMonkey makes internal communication significantly easier by letting us design professional, responsive HTML email newsletters right inside Outlook/Gmail. The drag-and-drop email builder saves our team hours of design time each week, and the ability to track open rates, link clicks, and employee feedback directly in the platform gives us valuable insights into staff engagement. Review collected by and hosted on G2.com.

While the drag-and-drop builder is generally helpful, the email editor can sometimes feel a bit restrictive or finicky with formatting. Having to constantly adjust rows or tweak individual content blocks makes the layout process slightly more rigid than editing in a standard document. Review collected by and hosted on G2.com.

Fast and friendly (especially Noah!) human support (highly appreciated in the AI era), a helpful AI assistant, frequent updates with new features, and Canva integration Review collected by and hosted on G2.com.

Inability to use Web App Sending without SendGrid, as it could have been a workaround for Mac users;

no Eyedropper tool in the email builder;

sometimes we find bugs much earlier than the CM tech team;

an add-in that has to be closed and reopened after signing in;

sending is not deferred individually (as an admin, I mostly send tests for troubleshooting and checking new features, so I don’t need a 5-minute delay, unlike most of our users who send newsletters);

the AI bot icon covers the undo button in the email builder Review collected by and hosted on G2.com.

ContactMonkey's drag and drop builder is super simple to use. Templates make it easy for our team to stick to a consistent design/format. It's easy to send test emails to our team/stakeholders to review, as well. The new AI analytics make it super simple to get detailed metrics from different audiences, email tags, etc. without needs to analyze the data myself. The new feature to upload CSV files to create a distribution list makes it so much easier when we have custom lists that we will be sending multiple campaigns to. Review collected by and hosted on G2.com.

I dislike that the builder and compose/send functionality are built out separately. I wish those were combined for a more seamless experience (like it is with Mailchimp). This would also make it easier to make sure we're sending to the same audiences if we could duplicate existing campaigns and edit the draft and then set up the email and distribution lists all in one. List management is also clunky. It's difficult to search and filter lists, and there is no quick way to delete multiple lists at once. I'm also unable to view the "profile" of contacts, which means there is no easy way to see which lists they have been added to. Review collected by and hosted on G2.com.

I love how versatile ContactMonkey is, and I appreciate that it keeps improving its site and offerings. It moves at the same pace as I do, and when I bring them a problem, they often have a solution in the works or one I haven’t found yet. I can use AI to double-check my work, fix broken links after an email has gone out, and use tracking and analytics to see what information is being shared so employees are more likely to read and engage with it. The Canva interface for moving designs back and forth has been helpful, and the Workday interface lets me send targeted emails based on employee profile metrics. ContactMonkey has grown with us. Setup was very smooth and quick, with straightforward, helpful guides. The staff I’ve worked with over the years have been helpful, knowledgeable, and prompt in responding to my questions and concerns. Review collected by and hosted on G2.com.

I find ContactMonkey’s design aspects a little clunky if I’m used to working in Canva. Some of the design elements feel a little antiquated, including the fonts available, and the image cutting or snipping tool can make pictures look a little wonky. Review collected by and hosted on G2.com.

We use ContactMonkey to communicate benefits, wellbeing, and leave programs to employees globally. Examples include open enrollment campaigns, vendor changes, benefits guides, global leave enhancements, mental health resources, family-building benefits, and financial wellness programs. The platform is easy to use, integrates well with Outlook, and provides valuable analytics that help us understand employee engagement and optimize future communications. Review collected by and hosted on G2.com.

Formatting contentThe platform is generally easy to use, but the email editor has a learning curve. Formatting content through separate content blocks is less intuitive than editing directly in a Word-style document. It's a minor inconvenience, but a more flexible editing experience would improve efficiency for content creators. Review collected by and hosted on G2.com.

ContactMonkey continues to provide new features. I appreciate the dashboard on the homepage which provides easy to read metrics on campaign statistics. The calendar tab provides helpful ways to organize messaging and track workflows. Review collected by and hosted on G2.com.

I would like to see the survey capabilities expanded. The current options are limited to mostly pulse surveys and it would be nice to see some other options that are integrated without having to link to another platform like Forms or SurveyMonkey. Review collected by and hosted on G2.com.

It has completely changed the way we approach internal comms. The analytics, the directory, and the different ways you can display messages have all made a real difference. For a company like ours, with both employees and field professionals, it’s been a game changer—helping us use our data and pivot when needed. Review collected by and hosted on G2.com.

Truly the only thing I disliked was that you could not add in video links other than Vimeo or YouTube, but it looks like an update was made that changed that! Review collected by and hosted on G2.com.

ContactMonkey being easy to learn is the biggest benefit to me. I needed minimal training from the internal marketing team to learn how to use CM and that ease of training makes it easy for me to pass on the learnings to my own department's users. Review collected by and hosted on G2.com.

There are some ease of issues that seem like they could be easily addressed. The largest is the need to update formatting for each new new. Having to constantly tweak formatting to add in new rows when rows should be able to be bundled would be a big help. Also, a full template setting to change things like Background Color and Content color would save me some time.

On another note, I'd really like the ability to do A/B testing. The internal marketing team may have experience doing newsletters but other departments keeping the org updated don't so having the ability for us to learn and adapt quickly and see what content is moving the needle would be a huge help. Review collected by and hosted on G2.com.

Personal support from our account manager is one of the best aspects of using ContactMonkey, also the in depth analytics including email read time (not available in many other providers platforms). And it's a pretty easy to use platform overall. Review collected by and hosted on G2.com.

The process of editing photos is quite manual - it would be ideal if all photos automatically resized upon upload to best fit the available space in the newsletter/email campaign. Review collected by and hosted on G2.com.

Very customizable (layouts, colors, images), modular structure makes it easy to rearrange, nice to have the detailed analytics Review collected by and hosted on G2.com.

Previously had issues saving, though these seem to have been resolved recently. Some annoyances about text formatting when pasting (weird breaks, spacing issues), but this seems to be an issue specifically with pasting from Microsoft Word. Review collected by and hosted on G2.com.