Our team of transportation and truck drivers is dispersed all across the United States. We brought on Workshop almost two years ago and haven't looked back. Our team was constantly missing emails or communication we sent out but since we've brought on this tool we've seen significant increases in engagement and read times. Before we didn't have any data to truly show people were opening or reading our emails. One of the best parts about Workshop? Their team - from our customer success manager to IT to product, we've been able to get our questions answered fast and provide any feedback when needed. The team works fast, we even had one feedback request improved a week after us putting in the support ticket. We brought on SMS recently and found it to be game changer for our dispersed team. Our drivers love not having to log into their email to see important updates we are pushing out. We have recently been looking at getting another SMS line to allow HR to have different lines of comms to the company line. Review collected by and hosted on G2.com.
I wish some features weren't always an upgrade, the team keeps pushing out really awesome features that would make my life easier but it comes at a cost (which I understand). Nonetheless, excited for the growth of Workshop and seeing what more we can do with it! Review collected by and hosted on G2.com.
Thank you so much for taking the time to share this. It's great to hear how Workshop is helping your team stay connected across the country. Reaching a dispersed group can be tough, so it's encouraging to know engagement and read times have improved since you came on board.
We’re especially glad SMS is working well for your drivers. Removing barriers to important updates is exactly what we’re aiming for. And thank you for the kind words about our team—your feedback helps us move faster and build better, and it’s always motivating to hear it's making a difference.
We appreciate your note on feature upgrades too. That perspective is helpful as we think about future improvements. We're excited to keep building with you and supporting your team every step of the way.
Thanks again for being part of the Workshop community. We're so glad you're here.
