# Best Speech Analytics Software

## How Many Speech Analytics Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+4.17%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 21, 2026_

## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 23,400+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Speech Analytics Software
 ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=5511&focus%5B%5D=21471&focus%5B%5D=104364)

Highlighted products: Genesys Cloud CX, RingEX, Dialpad Support, CloudTalk, Voiso, Talkdesk, Google Cloud Speech-to-Text, and Observe.AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=talkdesk&focus%5B%5D=google-cloud-speech-to-text&focus%5B%5D=observe-ai)

**Sponsored**

### Google Cloud Speech-to-Text

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-23T09%3A53%3A06Z&secure%5Bdisplayable_resource_id%5D=1597&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1597&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21471&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics&secure%5Btoken%5D=a618f07137d056d35025a02eb0c92188d5e081102ff3cb6105b76546801c4b46&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fspeech-to-text%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-speechtotext%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility.
- Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
- Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
- Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
- Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
- Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation.
- Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
- Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,396

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingEX, making communication and collaboration seamless for their teams.
- Users value the **helpful customer support** of RingEX, enhancing the overall experience and usability for everyone.
- Users appreciate the **high-definition voice quality** of RingEX, enhancing communication and customer support experiences.
- Users praise the **user-friendly interface** and **AI note-taking** , enhancing communication and collaboration efficiently.
- Users find RingEX to be **incredibly helpful** for maintaining client connections, enhancing reliability and support.

##### Cons

- Users find the **customer support challenging** , often facing difficulties in communication and unnecessary complications.
- Users find the **complex processes** in RingEX challenging, particularly when navigating setup and administration aspects.
- Users often face **call issues** with RingEX, including inadequate tracking of calls and poor customer support experiences.
- Users find the **customer support difficult to access** , making resolutions more complicated than necessary for known issues.
- Users find the **admin config options unintuitive** , making tasks like changing voicemail messages and hold music overly complex.

#### What Are Recent G2 Reviews of RingEX?

**["Seamless Integration and Exceptional Support"](https://www.g2.com/survey_responses/ringex-review-12608346)**

**Rating:** 5.0/5.0 stars

_— Javier M._

[Read full review](https://www.g2.com/survey_responses/ringex-review-12608346)

**["RingEX Makes Multi-Time-Zone Business Hours and Call Routing Effortless"](https://www.g2.com/survey_responses/ringex-review-13345292)**

**Rating:** 4.5/5.0 stars

_— foster e._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13345292)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments, 1 upvote
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 681

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 44% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialpad Support **extremely helpful** with effective resources, coaching, and a user-friendly interface for seamless operations.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users appreciate the **responsive customer support** of Dialpad, highlighting quick resolutions and effective communication.
- Users value the **time-saving transcription and CRM integration** features of Dialpad Support, enhancing productivity in client interactions.
- Users value the **rapid response time** of Dialpad Support, ensuring prompt assistance for their inquiries and issues.

##### Cons

- Users find **poor customer support** frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
- Users experience **call connection delays** and find reporting to be uninformative and app usage awkward for call reviews.
- Users express frustration over **delayed support** , feeling that immediate assistance is often unavailable when needed most.
- Users experience **dialer issues** like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
- Users experience frustrating **long wait times** for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,814

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
227 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free.
- Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices.
- Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly.
- Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively.
- Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient.

##### Cons

- Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
- Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries.
- Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options.
- Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction.
- Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [Voiso](https://www.g2.com/products/voiso/reviews)

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voiso?

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Data Analyst
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Voiso for its **reliable call quality** , significantly enhancing telemarketing campaigns and international outreach efforts.
- Users find the **ease of use** of Voiso's Flow Builder essential for creating call flows without technical skills.
- Users value the **Local Caller ID feature** , significantly enhancing callback rates for international telemarketing campaigns.
- Users value the **AI speech analytics** in Voiso, enhancing insights and improving overall customer interactions and performance.
- Users appreciate the **AI predictive dialer** and **speech analytics** , enhancing efficiency and providing valuable insights for agents.

##### Cons

- Users find the **customization and setup processes complex** , especially for those with limited technical skills.
- Users find the **inadequate reporting** features challenging, particularly with export limitations and complex customization options.
- Users find the **complexity of dashboard customization** challenging, especially for less technical users and remote agents.
- Users find the platform has a **lack of intuitiveness** in the mobile app, making it challenging for on-the-go agents.
- Users find the **learning curve steep** for some features, especially for non-technical staff and new users.

#### What Are Recent G2 Reviews of Voiso?

**["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

**["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,502

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
- Users appreciate the **enhanced efficiency** of Talkdesk, benefiting from streamlined communication and robust reporting tools.
- Users value the **seamless CRM integration** of Talkdesk, enhancing productivity with automated features and strong customer support.
- Users praise Talkdesk's **excellent customer support** , enhancing team efficiency and simplifying CRM integration.
- Users appreciate the **all-in-one communication platform** of Talkdesk, enabling efficient customer assistance across various channels.

##### Cons

- Users experience **call issues** with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
- Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
- Users express frustration over **missing features** in Talkdesk, including spellcheck and flexible scheduling options during calls.
- Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
- Users experience **poor customer support** , hindering their ability to effectively learn and utilize Talkdesk's features.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400)

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews)

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.

**Average Rating:** 4.5/5.0

**Total Reviews:** 309

#### How Do G2 Users Rate Google Cloud Speech-to-Text?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Google Cloud Speech-to-Text?

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google  
31,899,995 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website)  
341,888 employees on LinkedIn®
- **Ownership:** NASDAQ:GOOG

#### Who Uses This Product?

- **Who Uses This:** Data Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 37% Medium

#### What Do G2 Reviewers Say About Google Cloud Speech-to-Text?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Google Cloud Speech-to-Text, appreciating its simple setup and fast transcription.
- Users appreciate the **accuracy and speed of transcription** in Google Cloud Speech-to-Text for efficient meeting summaries.
- Users recognize the **high transcription accuracy** of Google Cloud Speech-to-Text, enhancing their efficiency during meetings and live applications.
- Users rave about the **accuracy** of Google Cloud Speech-to-Text, especially with various accents and real-time transcriptions.
- Users appreciate the **real-time transcription** feature of Google Cloud Speech-to-Text for its speed and accuracy in meetings.

##### Cons

- Users note that the **cost can quickly become expensive** when handling high volumes of audio processing.
- Users note that **pricing can escalate** significantly with high audio processing volumes, affecting budget considerations.
- Users report **accuracy issues** , often requiring manual corrections for transcriptions, especially in challenging environments and dialects.
- Users find the **complexity of managing access** and navigating multiple Google products frustrating and time-consuming.
- Users note that the **cost can increase** significantly with higher audio processing volumes, which may be a concern.

#### What Are Recent G2 Reviews of Google Cloud Speech-to-Text?

**["helpful interface"](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175679)**

**Rating:** 5.0/5.0 stars

_— Aravind R._

[Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175679)

**["High-Accuracy, Scalable Speech-to-Text with Easy Integration"](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175453)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-13175453)

### [Observe.AI](https://www.g2.com/products/observe-ai/reviews)

Observe.AI is an advanced AI Agents platform specifically designed to enhance customer experience (CX) by enabling organizations to provide faster, smarter, and more efficient customer service at scale. This innovative solution allows businesses to deploy specialized AI agents that autonomously manage tasks throughout the entire customer experience lifecycle. From engaging in customer conversations to supporting frontline teams and optimizing operational workflows, Observe.AI streamlines processes to meet the demands of modern customer service. Targeted at businesses seeking to improve their customer interactions, Observe.AI is particularly beneficial for organizations that handle high volumes of customer inquiries and require consistent, high-quality service. The platform is suitable for various industries, including e-commerce, healthcare, and technology, where customer satisfaction is paramount. By leveraging AI agents, companies can ensure that their customer service operations are not only efficient but also capable of adapting to the dynamic needs of their clientele. Each AI agent within the Observe.AI platform is purpose-built for specific roles, equipped with the ability to understand context, make informed decisions, and take appropriate actions. This functionality allows organizations to enhance resolution speeds and elevate service quality while simultaneously reducing operational costs. By automating routine tasks, Observe.AI empowers frontline teams to concentrate on higher-value work, fostering a more productive and engaged workforce. The platform's CX-native foundation ensures seamless integration with existing systems and processes, making it easier for businesses to implement and scale their customer service operations. Observe.AI has successfully collaborated with global brands such as DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, demonstrating its capability to improve customer satisfaction and boost productivity across diverse sectors. By delivering consistent and scalable performance in every customer interaction, Observe.AI stands out as a comprehensive solution for organizations looking to elevate their customer experience strategy. In summary, Observe.AI offers a robust framework for organizations aiming to enhance their customer service capabilities through the deployment of intelligent AI agents. By focusing on specialized roles and continuous improvement, the platform not only optimizes operational efficiency but also drives better outcomes for both customers and businesses alike.

**Average Rating:** 4.6/5.0

**Total Reviews:** 248

#### How Do G2 Users Rate Observe.AI?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Observe.AI?

- **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai)
- **Company Website:** observe.ai
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @observeAI  
1,521 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c6de9ed470e650a35f57d0c28a2970bd661a8012aef0bc5773ea32f66267a55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18090845%2F&secure%5Burl_type%5D=linkedin_company_website)  
342 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Assistant Quality Assurance, Quality Analyst
- **Top Industries:** Consumer Services, Outsourcing/Offshoring
- **Company Size:** 63% Medium, 25% Small

#### What Do G2 Reviewers Say About Observe.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Observe.AI, making their jobs smoother and more effective in reporting.
- Users value the **efficiency** of Observe.AI, enhancing agent performance through actionable insights and consistent evaluations.
- Users find Observe.AI **extremely helpful** for call analysis, coaching, and efficient team collaboration and support.
- Users love the **advanced AI intelligence** of Observe.AI, enhancing coaching, analytics, and overall agent performance effortlessly.
- Users find the **coaching feature** of Observe.AI invaluable for enhancing agent performance and streamlining feedback sessions.

##### Cons

- Users face significant **accuracy issues** with Observe.AI, including unreliable detection and missed moments during interactions.
- Users highlight the **inaccuracy** of Observe.AI, citing issues with detection, implementation, and overall product reliability.
- Users report **inaccurate data analysis** that leads to false positives and dissatisfaction with customer interaction handling.
- Users experience frequent **call issues** with Observe.AI, leading to frustration and a lack of trust in the service.
- Users express frustration over **missing features** in Observe.AI, noting limitations in language support and reporting capabilities.

#### What Are Recent G2 Reviews of Observe.AI?

**["Streamlines Customer Service Calls with a Reliable Voice AI Agent"](https://www.g2.com/survey_responses/observe-ai-review-13276567)**

**Rating:** 5.0/5.0 stars

_— Javier C._

[Read full review](https://www.g2.com/survey_responses/observe-ai-review-13276567)

**["Powerful AI That Understands Every Conversation"](https://www.g2.com/survey_responses/observe-ai-review-13145617)**

**Rating:** 4.5/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/observe-ai-review-13145617)

#### What Are G2 Users Discussing About Observe.AI?

- [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) - 1 comment, 1 upvote

### [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews)

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

**Average Rating:** 4.5/5.0

**Total Reviews:** 221

#### How Do G2 Users Rate CallMiner Eureka?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallMiner Eureka?

- **Seller:** [CallMiner](https://www.g2.com/sellers/callminer)
- **Company Website:** callminer.com
- **Year Founded:** 2002
- **HQ Location:** Waltham, MA
- **Twitter:** @CallMiner  
3,247 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82ec66eee5e03b165a68774a693053d10480f26402a02be3befe95b6250fead1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42084%2F&secure%5Burl_type%5D=linkedin_company_website)  
337 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Speech Analyst, Business Analyst
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 47% Medium, 40% Large

#### What Do G2 Reviewers Say About CallMiner Eureka?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **insightful AI capabilities** of CallMiner Eureka, enabling them to extract impactful answers from customer conversations.
- Users appreciate CallMiner Eureka for its **transformative insights from customer interactions** , enhancing both experience and operational efficiency.
- Users appreciate the **ease of use** of CallMiner Eureka, streamlining quality evaluation and analytics effortlessly.
- Users value the **robust speech analytics** of CallMiner Eureka, enhancing customer insights and operational improvements.
- Users value the **innovation and seamless integration** of CallMiner Eureka, enhancing operations and customer experience insights.

##### Cons

- Users face **accuracy issues** with transcriptions and sentiment analysis, affecting insights and interpretations from the data.
- Users find the **steep learning curve** of CallMiner Eureka challenging, requiring significant time and commitment for effective use.
- Users face a **steep learning curve** with CallMiner Eureka, requiring significant time and commitment for effective use.
- Users report a **difficult learning** experience with CallMiner Eureka, noting a steep learning curve despite recent improvements.
- Users find **difficult reporting** in CallMiner Eureka, facing challenges with exports and necessary customization for visualizations.

#### What Are Recent G2 Reviews of CallMiner Eureka?

**["A Platform That Drives Actionable Insight"](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)**

**Rating:** 5.0/5.0 stars

_— Phil M._

[Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)

**["Endless Possibilities for Data Insights and Discovery"](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)

#### What Are G2 Users Discussing About CallMiner Eureka?

- [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for)

### [Maqsam](https://www.g2.com/products/maqsam/reviews)

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

**Average Rating:** 4.7/5.0

**Total Reviews:** 105

#### How Do G2 Users Rate Maqsam?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Maqsam?

- **Seller:** [Maqsam](https://www.g2.com/sellers/maqsam)
- **Company Website:** maqsam.com
- **Year Founded:** 2019
- **HQ Location:** Al Rabie District, SA
- **Twitter:** @MaqsamHQ  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe175a78965a05ba2cd08cd78cfb582099a3909c045bd69b547e260ab436e8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F52185164&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 57% Small, 37% Medium

#### What Do G2 Reviewers Say About Maqsam?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
- Users commend Maqsam for its **responsive customer support** , highlighting the outstanding assistance from the account manager team.
- Users value the **robust reporting capabilities** and intuitive calling features of Maqsam, enhancing team efficiency.
- Users praise Maqsam for its **helpful and supportive account manager team** , notably enhancing their overall experience.
- Users value the **convenience and reliability** of Maqsam's call management features, enhancing their support team’s efficiency.

##### Cons

- Users report **terrible call quality** with frequent disconnections and app bugs, hindering effective communication.
- Users report **poor call quality** with Maqsam, highlighting issues like disconnections and unclear voice during calls.
- Users report significant **call quality issues** with Maqsam, including unclear voice, drops, and connectivity problems.
- Users frequently experience **connection issues** with Maqsam, affecting call quality and overall stability.
- Users report significant **voice quality issues** with Maqsam, including clarity and stability problems during calls.

#### What Are Recent G2 Reviews of Maqsam?

**["Effective Dialing Tool with Seamless Usability"](https://www.g2.com/survey_responses/maqsam-review-10586782)**

**Rating:** 4.5/5.0 stars

_— Narender P._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-10586782)

**["Excellent Support and a Reliable Business Communication Platform"](https://www.g2.com/survey_responses/maqsam-review-13187616)**

**Rating:** 5.0/5.0 stars

_— Salma M._

[Read full review](https://www.g2.com/survey_responses/maqsam-review-13187616)

#### What Are G2 Users Discussing About Maqsam?

- [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments

### [SuccessKPI](https://www.g2.com/products/successkpi/reviews)

An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate SuccessKPI?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 7.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SuccessKPI?

- **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi)
- **Company Website:** successkpi.com
- **Year Founded:** 2017
- **HQ Location:** Chantilly, US
- **Twitter:** @successkpi  
71 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7f9b8629ff19aef6b2c33f690659aeb59dfc2de7da0c6e4e4e8e80d9eb54858&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuccesskpis&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 59% Medium, 20% Large

#### What Are Recent G2 Reviews of SuccessKPI?

**["Excellent transcription and AI monitoring for more accurate analyses"](https://www.g2.com/survey_responses/successkpi-review-12568134)**

**Rating:** 4.5/5.0 stars

_— Kelly Daiane d._

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134)

**["Accessible, Game-Changing Data with Powerful Hidden Analytics Features"](https://www.g2.com/survey_responses/successkpi-review-12641654)**

**Rating:** 4.0/5.0 stars

_— Salina B._

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654)

#### What Are G2 Users Discussing About SuccessKPI?

- [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for)

### [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews)

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Verint Speech and Text Analytics?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint Speech and Text Analytics?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Insurance, Banking
- **Company Size:** 67% Large, 28% Medium

#### What Do G2 Reviewers Say About Verint Speech and Text Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Verint Speech and Text Analytics to be **intuitive and easy to use** , streamlining the call review process effectively.
- Users value the **high accuracy** in transcriptions, enabling quick identification of key call drivers for informed decisions.
- Users value the **real-time insights** from Verint Speech and Text Analytics, enhancing call quality review and efficiency.
- Users value the **real-time analytics** capabilities of Verint Speech and Text Analytics for insightful interaction evaluations.
- Users find value in the **actionable insights** provided by Verint Speech Analytics, enhancing customer experience and performance.

##### Cons

- Users report **accuracy issues** with Verint Speech and Text Analytics, noting frequent misclassification and low confidence in transcriptions.
- Users find **transcription accuracy unreliable** , reporting low confidence scores and suggesting significant room for improvement.
- Users report **transcription inaccuracies** , especially with Portuguese terms, complicating their overall experience with the tool.
- Users desire more **robust reporting** and dashboard functionality, finding current options limited and unreliable.
- Users face **integration issues** with Verint Speech and Text Analytics, impacting the overall experience across different platforms.

#### What Are Recent G2 Reviews of Verint Speech and Text Analytics?

**["Quick Insights into Customer Behavior and Root Causes"](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)**

**Rating:** 5.0/5.0 stars

_— Paige F._

[Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)

**["Verint PoCs"](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275)**

**Rating:** 4.5/5.0 stars

_— Raul Eduardo A._

[Read full review](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-11659275)

#### What Are G2 Users Discussing About Verint Speech and Text Analytics?

- [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) - 1 comment

### [AssemblyAI](https://www.g2.com/products/assemblyai/reviews)

AssemblyAI transcribes and understands audio using state-of-the-art AI models, revolutionizing speech-to-text and natural language processing.

**Average Rating:** 4.3/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate AssemblyAI?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AssemblyAI?

- **Seller:** [AssemblyAI](https://www.g2.com/sellers/assemblyai)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @AssemblyAI  
45,724 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf1a52f8ee98aa7a700b2286497d8527131e408616c944505fdb75d0e03c2367&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18644094%2F&secure%5Burl_type%5D=linkedin_company_website)  
105 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Medium, 38% Large

#### What Are Recent G2 Reviews of AssemblyAI?

**["Impressively Accurate Transcription with Powerful LeMUR Speech Understanding"](https://www.g2.com/survey_responses/assemblyai-review-13294407)**

**Rating:** 5.0/5.0 stars

_— Mukesh D._

[Read full review](https://www.g2.com/survey_responses/assemblyai-review-13294407)

**["Accurate Speech-to-Text and Rich Speech Intelligence with a Developer-Friendly API"](https://www.g2.com/survey_responses/assemblyai-review-13291026)**

**Rating:** 4.5/5.0 stars

_— Atharva S._

[Read full review](https://www.g2.com/survey_responses/assemblyai-review-13291026)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Five9, highlighting its seamless integrations and straightforward implementation.
- Users value the **exceptional customer support** of Five9, noting its responsiveness and dedication to addressing concerns promptly.
- Users appreciate the **exceptional support** from Five9, highlighting their responsiveness and dedication to addressing customer needs.
- Users value the **superb user-friendly interface** and seamless integrations of Five9, enhancing their overall experience.
- Users value the **efficiency** of Five9, highlighting its easy user setup and streamlined reporting features.

##### Cons

- Users face challenges with **call issues** , particularly due to weak email interaction reporting and slow SMS features.
- Users find the **complexity** of Five9's interface and reporting functions challenging, requiring significant training and experience.
- Users highlight **missing features** in Five9, underlining a lack of customization and outdated UI for better usability.
- Users often face **technical issues** like call drops and system disruptions that hinder overall productivity and workflow efficiency.
- Users experience **poor customer support** , often requiring additional assistance and facing communication delays with Five9 services.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [Mihup](https://www.g2.com/products/mihup/reviews)

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

**Average Rating:** 4.7/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Mihup?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Mihup?

- **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited)
- **Year Founded:** 2016
- **HQ Location:** Kolkata, India
- **Twitter:** @mihup\_ai  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fc9482d1017babfe9d619bfe4adab7c940eab85217dc52529390bbed2432a9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmihup%2F&secure%5Burl_type%5D=linkedin_company_website)  
103 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 59% Medium, 25% Small

#### What Do G2 Reviewers Say About Mihup?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Mihup, enhancing customer understanding and service quality through efficient analysis.
- Users find Mihup's platform to be **easy to use** , enhancing call evaluation and report generation effortlessly.
- Users appreciate the **easy implementation and user-friendly features** of Mihup, enhanced by excellent customer support.
- Users appreciate the **proactive customer support** from Mihup, enhancing their experience with knowledgeable guidance and assistance.
- Users commend Mihup for its **incredible efficiency** , enhancing productivity through seamless interactions and quick, accurate responses.

##### Cons

- Users find the **user interface issues** of Mihup detract from an otherwise smooth and efficient experience.
- Users find the **complexity of setup** for Mihup challenging, especially with advanced filters and large datasets.
- Users find the **initial setup time-consuming** and suggest improved documentation and communication for better onboarding.
- Users find the **learning curve challenging** , requiring time to understand features and customize responses effectively.
- Users find the **poor UI design** of Mihup cluttered and challenging, impacting overall experience with the product.

#### What Are Recent G2 Reviews of Mihup?

**["Automates Audio Analysis, Boosts Service Quality"](https://www.g2.com/survey_responses/mihup-review-12164341)**

**Rating:** 4.0/5.0 stars

_— Erick Vincent Steve G._

[Read full review](https://www.g2.com/survey_responses/mihup-review-12164341)

**["Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights"](https://www.g2.com/survey_responses/mihup-review-11831951)**

**Rating:** 5.0/5.0 stars

_— andré P._

[Read full review](https://www.g2.com/survey_responses/mihup-review-11831951)

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- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
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[Browse Speech Analytics Themes](/categories/speech-analytics/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center).

To qualify for inclusion within the Speech Analytics category, a product must:

- Record or analyze calls in real time
- Provide insight into the emotional state of customers in real time or after the fact
- Generate quality assurance reports to improve performance of call center representatives
- Archive all recorded calls

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel routing with cloud-native speech transcription | "Centralized Omnichannel Power with Insightful Real-Time Reporting" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,852)](https://www.g2.com/products/cloudtalk/reviews) | AI call notes with CRM-synced recordings | "CloudTalk has simplified our customer communication and improved our team's efficiency." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2cc979d697c5dfe93bd0fe267a095f60/voiso.png "Product Avatar Image")](https://www.g2.com/products/voiso/reviews)[Voiso](https://www.g2.com/products/voiso/reviews)[4.8/5(92)](https://www.g2.com/products/voiso/reviews) | Multilingual call transcription with AI compliance scoring | "Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,593)](https://www.g2.com/products/talkdesk/reviews) | AI-powered call routing and sentiment insights | "Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aeae116c52945fdecd7ed16d621cb315/google-cloud-speech-to-text.png "Product Avatar Image")](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[4.5/5(316)](https://www.g2.com/products/google-cloud-speech-to-text/reviews) | Meeting transcription with multi-language real-time accuracy | "helpful interface" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image")](https://www.g2.com/products/callminer-eureka/reviews)[CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews)[4.5/5(230)](https://www.g2.com/products/callminer-eureka/reviews) | Automated QA scorecards with 100% call coverage | "A Platform That Drives Actionable Insight" |

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