G2

Jason S.

Operations Support Analyst

Information Technology and Services

Small-Business (50 or fewer emp.)

10/20/2026

"Solid For Internal Ops Calls And Quick Team Reach Without The Usual App Switching"

4.5/5

What do you like best about RingEX?

Call quality has been consistently good, and having team messaging and calling in one place makes day-to-day coordination much easier. When something comes up on the ops side, I can quickly jump on a call, see who’s available, or message the right person without having to switch between apps. The basic call logs are helpful too, especially when I’m looking back at call volume or trying to piece together what happened with a missed connection. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Some of the admin and reporting screens feel a bit cluttered when I’m just trying to pull straightforward operational numbers. We’ve also run into a few glitches with the mobile app staying connected, and getting more complex call routing set up took longer than I expected at the beginning. The AI features are available, but for day-to-day ops work I don’t really rely on them much. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

We used to juggle a separate phone system, a messaging tool, and a lot of email for internal coordination. That setup often caused delays when we needed to reach someone quickly or figure out what happened with a particular call. Having voice, messaging, and basic logging in a single platform has reduced the back-and-forth and made it much easier to keep day-to-day operational communication moving, without as many dropped threads or missed context. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

edit

Thank you for sharing your great experience, Jason! It is awesome to hear that keeping calls, messaging, and logs in one place is helping your operations team resolve issues fast without juggling separate apps. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us at review@ringcentral.com to continue the conversation. We hope to hear more from you soon!