![Mohammed P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed P.")
MP

Mohammed P.

Tier-2

Mid-Market (51-1000 emp.)

10/6/2024

"Dialpad Updated Review"

5/5

What do you like best about Dialpad Support?

The recording are clear and thorough. The AI feature helps along.

The heat maps on the reports page give you insights on the average call you'll get in a time period/time-frame per shift.

This helps in assigning agents in rotational shifts Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Dialpad doesn't show previews of less than 2 minutes of call recordings.

If the call went to a voice mail, it doesn't review or recap the info on the screen unless you extensively search for the recording and what message was left on the Voice Mail.

If they transcript the voice mails as well it will be another feather in their cap. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

This app is very helpful. It has a lot of features like recording the screen while you are on call. This is very beneficial when you want to look back in past to check what had happened on call and what you did on the screen and connect the dots.

The recoding feature also gives you option to look back in time what troubleshooting was done and we can decide on implementing the same steps if the issue has occured again. Review collected by and hosted on G2.com.

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Rating Updated (5/20/2026)
Current UserValidated ReviewerIncentivizedSource: Thank You page

See what 680 reviewers think of Dialpad Support

4.4 out of 5 · Verified reviews from real users

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