G2

Alonso N.

Accounting Manager/Controller/CFO

Small-Business (50 or fewer emp.)

9/10/2026

"Dial Pad After A Year"

5/5

What do you like best about Dialpad Support?

I've had to reach out to support twice - once when we had an issue with billing and then again when our system was done and both times they were able to resolve the issue fast. They also have their AI chat support that is actually great at providing help for the easy stuff. I asked recently how to change back the UI settings and they responded back with step by step directions. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Talking to a person requires going through AI - this is a given as with any big company now day's. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Dial Pad helps me save time because I can send them the issue and get a fast response back. I don’t have time to wait all day on the phone, or sit with a chatbot for 30 minutes. They solve this by providing reliable, quick support—whether it’s AI or a real person—and they actually come back with solutions to my problems. No complaints so far. Review collected by and hosted on G2.com.