[ UserTes... Reviews ](https://www.g2.com/products/usertesting/reviews) [ UserTes... Reviews ](https://www.g2.com/products/usertesting/reviews) # UserTesting Features ##### ## Survey Management (8) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Process Management (2) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Real-Time Analysis Analyze collected feedback near or in real-time. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## User Response Methods (5) Survey Text-based surveys or quizzes related to user experience. Video Snippets Individually recorded video clips based on situations or prompts. Video Interview One-on-one video conferences with users. Photo Submission Screenshots or in-context photos sent in from users. Text/Notes Text responses to situational prompts. Show More ##### ## Participant Selection (4) In-App Intercepting users during application usage. In-Store Intercepting customers during in-person shopping experience. On-Site Intercepting visitors while on particular webpage. Recruitment Pool Vendor-provided database of respondents. Show More ##### ## Insights (5) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Computer Transcription Video responses are transcribed by a computer Analytics Actionable data generated from user responses Show More ##### ## Feedback Source (5) Invitation Invite customers to respond via SMS, email, or social media Survey Link Create a unique survey link to invite respondents App Capture video feedback via vendor app Widget Invite respondents via in-app or on-site widget Recruitment Pool Solicit responses from pre-approved database provided by vendor Show More ##### ## Feedback Management (4) Media Library Collect and archive video responses in a private media library Sorting Tools for tagging, filtering, and searching video responses Sharing Publish or share videos privately within the organization or publicly online Privacy Features for ensuring privacy compliance Show More ##### ## Analytics (3) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Show More ##### ## Customization (4) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (3) Reporting & Analytics Provides tools to visualize and analyze data Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Demo Automation (1) AI Demo Agent or Avatar Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time Show More ##### ## Survey Design - Consumer Insights Platforms (3) Multi-Use Methodologies Supports various research types: brand tracking, concept testing, CX, campaign evaluation, journey mapping. Behavioral & Adaptive Logic Guidance Suggests logic paths, mitigates bias (order, fatigue), and optimizes question flow. Self-Serve Survey Builder Enables users to build surveys with branching, quotas, randomization without needing vendor support. Show More ##### ## Audience Access - Consumer Insights Platforms (3) Flexible Audience Options Supports multiple sourcing modes: panels, open links, partner audiences. Customer Data Upload Allows uploading of first-party customer / CRM lists for sampling or recontact. Consumer Panels Gives access to pre-profiled consumer panels for targeting. Show More ##### ## Data Collection - Consumer Insights Platforms (3) Rapid Research Enables launching, collecting, and closing studies quickly (hours to days) for agile insights. Quality Assurance Implements checks (fraud, attention, logic, cleaning) during collection to ensure data reliability. Mobile / Mixed Mode Supports surveys via mobile, SMS, app, web, adapting delivery to device and context. Show More ##### ## Analytics - Consumer Insights Platforms (3) AI-Powered Insights Automates summary, trend detection, clustering, and insights generation. Qualitative Research Support Supports qualitative methods like open-text, video, or discussion feedback. Benchmarking & Norms Offers benchmarks, industry norms, comparative analytics. Show More ##### ## Collaboration - Consumer Insights Platforms (2) Embeddable Reports Allows embedding insight modules, export to other systems, push-to BI or product dashboards. Shared Workspaces Enables team collaboration, commenting, version control, and stakeholder review flows. 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