UserTesting Features

Based on 35 UserTesting reviews and verified by the G2 Product R&D team. Creates feedback forms that are consistent with the design of the site.

Based on 83 UserTesting reviews and verified by the G2 Product R&D team. Supports the creation and deployment of different survey types on different channels or devices.

Based on 107 UserTesting reviews and verified by the G2 Product R&D team. Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Based on 100 UserTesting reviews and verified by the G2 Product R&D team. Allows designs to adapt automatically to the device that users access the survey or software.

Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor This feature was mentioned in 22 UserTesting reviews.

As reported in 24 UserTesting reviews. Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings

Offers pre-built templates for creating surveys with different audiences or use cases This feature was mentioned in 22 UserTesting reviews.

Based on 24 UserTesting reviews. Provides tools for distributing surveys through email, SMS, social media, etc.

Based on 102 UserTesting reviews and verified by the G2 Product R&D team. Aggregates feedback and transforms feedback into actionable insights.

Based on 82 UserTesting reviews and verified by the G2 Product R&D team. Analyze collected feedback near or in real-time.

Based on 89 UserTesting reviews and verified by the G2 Product R&D team. Provides a secure and compliant system.

Based on 15 UserTesting reviews and verified by the G2 Product R&D team. Continually inspects, audits, and monitors system to keep it up to date.

Based on 316 UserTesting reviews and verified by the G2 Product R&D team. Text-based surveys or quizzes related to user experience.

Based on 373 UserTesting reviews and verified by the G2 Product R&D team. Individually recorded video clips based on situations or prompts.

Based on 295 UserTesting reviews and verified by the G2 Product R&D team. One-on-one video conferences with users.

Based on 181 UserTesting reviews and verified by the G2 Product R&D team. Screenshots or in-context photos sent in from users.

Based on 350 UserTesting reviews and verified by the G2 Product R&D team. Text responses to situational prompts.

Intercepting users during application usage. 126 reviewers of UserTesting have provided feedback on this feature.

Intercepting customers during in-person shopping experience. This feature was mentioned in 81 UserTesting reviews.

Intercepting visitors while on particular webpage. This feature was mentioned in 107 UserTesting reviews.

Based on 374 UserTesting reviews and verified by the G2 Product R&D team. Vendor-provided database of respondents.

Based on 343 UserTesting reviews and verified by the G2 Product R&D team. Actionable data generated from user responses.

Based on 311 UserTesting reviews and verified by the G2 Product R&D team. Collaborative tools for analyzing or repurposing responses.

Based on 311 UserTesting reviews and verified by the G2 Product R&D team. Tools for tagging, storing, and searching responses.

As reported in 161 UserTesting reviews. Video responses are transcribed by a computer

Actionable data generated from user responses 172 reviewers of UserTesting have provided feedback on this feature.

Invite customers to respond via SMS, email, or social media 113 reviewers of UserTesting have provided feedback on this feature.

Based on 130 UserTesting reviews. Create a unique survey link to invite respondents

Capture video feedback via vendor app 131 reviewers of UserTesting have provided feedback on this feature.

Invite respondents via in-app or on-site widget 83 reviewers of UserTesting have provided feedback on this feature.

Solicit responses from pre-approved database provided by vendor This feature was mentioned in 155 UserTesting reviews.

Collect and archive video responses in a private media library 144 reviewers of UserTesting have provided feedback on this feature.

As reported in 158 UserTesting reviews. Tools for tagging, filtering, and searching video responses

Based on 175 UserTesting reviews. Publish or share videos privately within the organization or publicly online

Based on 161 UserTesting reviews. Features for ensuring privacy compliance

Calculates net promoter score (NPS) using customer feedback data. This feature was mentioned in 20 UserTesting reviews.

Calculates customer satisfaction (CSAT) score using customer feedback data. This feature was mentioned in 19 UserTesting reviews.

Based on 18 UserTesting reviews. Calculates customer effort score (CES) using customer feedback data.

Based on 18 UserTesting reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

As reported in 17 UserTesting reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

Based on 18 UserTesting reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions. This feature was mentioned in 17 UserTesting reviews.

Helps create more intelligent surveys based on respondent's actions and answers 25 reviewers of UserTesting have provided feedback on this feature.

Allows users to customize survey colors, logos, and URLs to match company branding This feature was mentioned in 24 UserTesting reviews.

Ability to embed videos, photos, or other rich media 24 reviewers of UserTesting have provided feedback on this feature.

Based on 23 UserTesting reviews. Allows for creation of surveys in different languages and advanced survey translation

Provides tools to visualize and analyze data This feature was mentioned in 24 UserTesting reviews.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file 24 reviewers of UserTesting have provided feedback on this feature.

As reported in 24 UserTesting reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 19 UserTesting reviews.

Condenses long documents or text into a brief summary. 83 reviewers of UserTesting have provided feedback on this feature.

Supports various research types: brand tracking, concept testing, CX, campaign evaluation, journey mapping.

Adjusts templates, quotas, norms, language, and structure for different markets, verticals, and geographies.

Suggests logic paths, mitigates bias (order, fatigue), and optimizes question flow.

Enables users to build surveys with branching, quotas, randomization without needing vendor support.

Dynamically generates follow-up questions during survey based on respondent answers to deepen insight.

Supports multiple sourcing modes: panels, open links, partner audiences.

Allows uploading of first-party customer / CRM lists for sampling or recontact.

Gives access to pre-profiled consumer panels for targeting.

Enables launching, collecting, and closing studies quickly (hours to days) for agile insights.

Implements checks (fraud, attention, logic, cleaning) during collection to ensure data reliability.

Supports surveys via mobile, SMS, app, web, adapting delivery to device and context.

Automates summary, trend detection, clustering, and insights generation.

Supports qualitative methods like open-text, video, or discussion feedback.

Offers benchmarks, industry norms, comparative analytics.

Provides interactive dashboards, narrative visualizations, and embedding into external systems or BI tools.

Allows embedding insight modules, export to other systems, push-to BI or product dashboards.

Enables team collaboration, commenting, version control, and stakeholder review flows.