UserTesting Reviews & Product Details

It's so easy to draft up and launch tests, and insights come in so quickly! Their templates are super useful and their Support staff is always there if you have a question. I'm also obsessed with the Highlight reel creator - it's insanely easy to make clips and piece together videos for hard-hitting insight reels to share with the team with the simple copy/paste of a hyperlink. Plus, we love the Live Convos feature - these are practically on demand 1:1 user interviews. Can't say enough good things about the platform - don't know what I'd do as a researcher without UT.com! Review collected by and hosted on G2.com.

Recently I've needed to test cross-devices (pushing a user desktop to app, for example) which isn't supported yet in Unmoderated testing. I also think the Transcription could be improved a bit. Review collected by and hosted on G2.com.

I like the following functionalities the best:

- ability to source a large spectrum of target audiences even very niche ones

- sentiment analysis

- insights optimization and getting reliable insights

- click heat maps (LOVE LOVE LOVE this feature!) Review collected by and hosted on G2.com.

to be honest, there are very few things to dislike about usertesting. its really efficient with reliable participant sourcing and the insights the platform develops make things for user experience researchers much much easier! I love everything about this platform! Review collected by and hosted on G2.com.

I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful. Review collected by and hosted on G2.com.

I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison. Review collected by and hosted on G2.com.

Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent. Review collected by and hosted on G2.com.

Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot. Review collected by and hosted on G2.com.

The recordings, Metrics tab, the research environment. I appreciate Aiyesha and Tom they are really helpful and super knowledgeable. Review collected by and hosted on G2.com.

• The workaround of embedding a survey link in a short test is creating a poor user experience and impacting feedback quality.

• Users are encountering difficulties opening external links and navigating back to the survey questions.

Suggestion:

• Microsoft Forms handles this very effectively by allowing images to be displayed directly alongside the relevant question.

• Please view this survey: https://forms.office.com/r/0GMD3T3VZj

Issue: We are currently working on adding the Jackpot City casino branding to the custom network on the UserTesting platform. However, we are encountering an issue with the suggested dimensions. The logo is appearing very small and is hardly visible. Could you please provide us with the specific design specifications (e.g., recommended dimensions, file format, maximum file size) that we should be using to ensure the Jackpot City logo displays correctly and is clearly visible on the platform?

Suggestion 1: Feature Request: Text Formatting in Surveys

• Could you please consider implementing text formatting capabilities within the survey creation tool?

• Here is the link to the formatting shortcuts: https://help.usertesting.com/hc/en-us/articles/11880445709341-Shortcuts-for-formatting-text

• We believe that the ability to format text (e.g., bolding, italics, bullet points) in survey questions and instructions would significantly improve the clarity and readability for testers.

• This would help them focus on the key objectives of each question and make the survey less overwhelming, as currently large blocks of text can be difficult to digest.

• Implementing these formatting shortcuts would enhance the overall testing experience and likely lead to more focused and accurate feedback.

• Below is an example of what the question looks like without formatting.

Creating Highlight reels is soo time consuming and the platform is sooo slow. Review collected by and hosted on G2.com.

The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge. Review collected by and hosted on G2.com.

Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable Review collected by and hosted on G2.com.

The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement. Review collected by and hosted on G2.com.

What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs. Review collected by and hosted on G2.com.

It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly. Review collected by and hosted on G2.com.

I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands. Review collected by and hosted on G2.com.

User testing has provided a platform to generate a better understanding for both our product and marketing team. UT's immense stock of viable participants has opened up testing for us and sped up our processes. With a wonderful, supportive community, it truly is a platform that no UXer should be without. Review collected by and hosted on G2.com.

It can be cost-prohibitive for individual contributors. It's something you may have to lobby for at your organization, but the sales team is great and can help in that regard. Review collected by and hosted on G2.com.

It's fast and the video-on nature of it ensures quality. The team is able to conduct tests very quickly (same day or overnight usually) to get feedback to teams on anything from UI to marketing assets in an agile way. Review collected by and hosted on G2.com.

Some capabilities could be improved in terms of offering more complex question logic. Also they are improving the analysis capabilities but still could use improvement in how it helps make synthesis quicker/easier and exporting results (still some manual work involved with copy/paste). Review collected by and hosted on G2.com.