--- title: UserTesting Reviews meta_title: 'UserTesting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 792 reviews by the users' company size, role or industry to find out how UserTesting works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 792 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # UserTesting Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.4/5.0 **Total Reviews:** 792 ## About UserTesting UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. ## UserTesting Pros & Cons **What users like:** - Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes. (86 reviews) - Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback. (64 reviews) - Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions. (45 reviews) - Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly. (36 reviews) - Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively. (33 reviews) - Users love the **easy setup and quick feedback** of UserTesting, enhancing their usability testing experience significantly. (32 reviews) - Feedback Management (29 reviews) - Insights (27 reviews) - Intuitive (27 reviews) - Feedback (25 reviews) **What users dislike:** - Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness. (28 reviews) - Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability. (26 reviews) - Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings. (22 reviews) - Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues. (19 reviews) - Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience. (19 reviews) - Users express concerns about **participant management issues** , including access limitations and inconsistent quality of feedback. (19 reviews) - Complexity (18 reviews) - Feature Limitations (17 reviews) - Users find the **dashboard overwhelming and navigation confusing** , making it difficult to access tools and features. (17 reviews) - Limitations (16 reviews) ## UserTesting Reviews ### 1. Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about UserTesting?** UserTesting offers quick and convenient access to real users, where it captures feedback and usability testing results The program has simplified launch and testing procedures and no extensive orientation or training required We get screen captures and video recordings, which obtains qualitative insights about a product The software allows a large participant pool, which brings a robust turnaround times UserTesting is resourceful in ensuring that we get usability issues right on time, mostly earlier during the program development phase The process of testing is done across mobile apps, websites and other digital spaces The dashboard we get from UserTesting is very intuitive and it helps us in reviewing all the recordings and responses from participants **What do you dislike about UserTesting?** Start ups and small teams finds UserTesting very expensive and above their budgets The program needs the recruitment of specialized teams or audiences, which might be expensive and challenging **What problems is UserTesting solving and how is that benefiting you?** We use UserTesting to validate the effectiveness of a product, program, or website before it gets launched UserTesting is very impressive in helping us identify all the usability problems and the impacts they may have to users experience The app helps us to avoid guess work when dealing with product design and development UserTesting ensures we get direct feedback from our customers, something that makes us more informed and confident We understand the way users interact with our digital products and services, ensuring that we update when needed This software is resourceful to the market teams, where it helps them evaluate campaigns, messages and content shared ### 2. UserTesting Makes Gathering Genuine Feedback Fast and Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Sambit Kumar B. | Full Stack Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2026 **What do you like best about UserTesting?** UserTesting is a platform where two types of people can register: business users and testers. Business users can list their new or upcoming features and select specific testers to try them out and share their own genuine feedback. The tests are mostly four types: unmoderated, live conversation, small live conversation, and short tests. For testers, a certain amount is allocated for completing each test, and once it’s approved, you can receive your compensation through PayPal. Tester can get 50+ tests within a week and they pay very well compared with their competitors. Task's are related to UI / UX design and core business talk. Easy onboarding with a sample qualifying task. **What do you dislike about UserTesting?** Sometimes, business users don’t provide enough details about the task. At times, the prototype and Figma pages also don’t work properly. Around 10–20% of tasks come with real tasks that take 20+ minutes to complete, but the pay is still low. **What problems is UserTesting solving and how is that benefiting you?** Business user can get one platform where they can list their upcoming features evaluation and ratings before going to production. As tester they can consider as freelancer job which pay well and per task by giving some genuine feedback. ### 3. Our go-to UXR tool **Rating:** 4.5/5.0 stars **Reviewed by:** Demet E. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about UserTesting?** When it comes to UX research, UserTesting truly has it all. Over the years, they've added more and more options and made the tool even more versatile than it was. The user panel is vast, we get responses usually within an hour. It takes longer to reach more niche user groups, but that is expected. Support is also very fast, and very helpful. I really like the transcripts, and highlight reels, it gets quite easy to report findings. **What do you dislike about UserTesting?** There are a few reoccuring bugs, and navigational issues. I would expect the UI navigation to be smoother since this is a UX tool after all. My biggest issue is that when you are looking at all of the tests you have ever sent, you cannot filter based on time. **What problems is UserTesting solving and how is that benefiting you?** UserTesting is the most important tool in our UXR toolkit. Whenever we need insights, it’s our go-to platform. Thanks to it, we’re not confined by time zones or limited to our own user panel. We also don’t need to juggle multiple tools for different UXR methodologies, because UserTesting has everything we need in one place. ### 4. A reliable platform to share feedback and improve digital experiences **Rating:** 4.5/5.0 stars **Reviewed by:** LOKESH G. | Engineer.SGB TCS-FS CORE BANKING,Production, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about UserTesting?** UserTesting offers a straightforward and user-friendly interface for conducting usability tests. I appreciate how it enables me to test different websites, prototypes, and mobile apps, all while contributing to the improvement of various products. The instructions for each test are clear, and payments are handled efficiently once a test is completed. Overall, it’s an excellent platform for honing UX skills and gaining insights into user behavior in practical, real-world situations. **What do you dislike about UserTesting?** At times, the number of available test opportunities can be limited based on your demographics or profile type. Some tests also require users to have higher experience ratings before they can participate, which may pose a challenge for newcomers trying to get started. Furthermore, the review process for submitted tests can sometimes take longer than anticipated. **What problems is UserTesting solving and how is that benefiting you?** UserTesting enables me to efficiently collect genuine feedback from real users on digital products such as websites, apps, and prototypes before they go live. This process helps me uncover usability problems, refine design flows, and ultimately deliver a better experience for end users. The platform serves as a valuable link between design teams and actual users, empowering businesses to make informed, data-driven decisions about user experience. For me personally, it has deepened my understanding of user behavior, significantly sped up the usability testing process, and provided practical insights that benefit both my personal projects and my professional work in UX. ### 5. UserTesting: Real Feedback Made Simple That Improves Products **Rating:** 5.0/5.0 stars **Reviewed by:** Anchal J. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about UserTesting?** The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product. **What do you dislike about UserTesting?** The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators. **What problems is UserTesting solving and how is that benefiting you?** UserTesting takes the guesswork out of product decisions by letting you watch real people use your product. That saves time and money because you can catch mistakes early. It also shows you exactly where users get stuck, so you can improve the experience and avoid spending money building features that nobody ends up liking. ### 6. Designed for researchers: essential for small teams **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo G. | Strategy Service Design Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about UserTesting?** UserTesting understands how researchers do their work, so they have designed their product around that. I work in a small research team and we wouldn't be able to conduct some forms of research without UT. **What do you dislike about UserTesting?** There really isn't anything I can think of. I do wonder how many people go through the onboarding? I skipped it as fast as I could. **What problems is UserTesting solving and how is that benefiting you?** To give a more concrete example: UT analyzes for us a number of answers to open-ended questions that we simply would not be able to handle. I've been in research for more than a decade and I remember categorizing things without any assistance. It's time-consuming, which means it's expensive. ### 7. UserTesting Streamlines Recruiting and Delivers Consistently Relevant Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Gonzalo M. G. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about UserTesting?** UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights. **What do you dislike about UserTesting?** It’s very expensive, and it doesn’t offer the most relevant integrations—especially when it comes to bringing in data that wasn’t collected through UserTesting. **What problems is UserTesting solving and how is that benefiting you?** It helps us quickly gather feedback on our digital products from the right users, and it doesn’t require much extra effort on our side. ### 8. user Testing **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about UserTesting?** User Testing is human insight plateform that helps companies to understand the how real users interact with company's product, website and services.it allows companies to collects real feedback from real users recorded vedios , surveys and josh talk or interviews. **What do you dislike about UserTesting?** Its advance feature require subscription either montly or annually which make extra cost to small size companys .Technical experienced persons are required to to implement or handle into organisation. **What problems is UserTesting solving and how is that benefiting you?** User Testing is maily used for solving many problems in organisation in which is one is that we can conduct the survey or interview to collect or maintain real feedback from real users which make beneficial for any organisation to increase their customer based on survey or interview. we can slo reduce cost of company . it do not reqire any type of coding to implement into organisation. ### 9. Versatile Testing Platform with Flexible Device Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thereza Marie E. | Corporate Trainer, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about UserTesting?** I like that UserTesting provides variety of test types; websites, prototypes, mobile apps, surveys and office platforms. The tests can also be completed in any device. **What do you dislike about UserTesting?** I don’t like that there’s not much available work in the Philippines. I have had a lot of opportunities every time, I am back in Australia. **What problems is UserTesting solving and how is that benefiting you?** UserTesting provides and gathers insights, realtime feedback, broad testing and easy payment process for testers. This is a good platform for UX research and user validation. ### 10. User Testing Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer S. | Assistant Manager Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about UserTesting?** UserTesting excels in providing a platform that allows for real-time observation of user interactions with digital products, which helps validate design choices before full-scale development. Its efficiency in test setup and rapid response collection, combined with a straightforward interface, makes it accessible even for those new to usability testing. **What do you dislike about UserTesting?** While UserTesting is a valuable tool for UX research, some users have reported several drawbacks. These include high costs, particularly for smaller teams or startups, and the potential for overwhelming data volume without advanced analysis tools to distill key insights. **What problems is UserTesting solving and how is that benefiting you?** UserTesting solves the problem of understanding user behavior and gathering actionable feedback to improve product design and user experience. By providing access to real users and their interactions with products, UserTesting helps teams identify pain points, validate design choices, and ultimately create more user-friendly and successful products. ### 11. Quick way to get insights, discovery and make great product & UX decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Anne L. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about UserTesting?** It's really easy to set up a test and generally we have great quality users who take the time to answer questions thoughtfully and insightfully. It allows me to upload a prototype, point to a URL or upload an image which I then ask people to comment on. I use it about every 3-4 weeks to help me make important decisions about the UX of my product. Customer support are really helpful and quick to respond. **What do you dislike about UserTesting?** It could do with more UK users, there are a lot of USA users but it's not clear how many users there may potentially be in different demographic sections like other regions. **What problems is UserTesting solving and how is that benefiting you?** We ask users to look at or use a prototype and then make decisions from what they say - it gives us confidence in the decisions we make about what users want and value. ### 12. UserTesting: a application that evolve at the light of speed **Rating:** 5.0/5.0 stars **Reviewed by:** Jean L. | Designer d'Expérience Senior., Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about UserTesting?** This a very easy app to use for creating and running a variation of user tests that is important for validation our work. The numbers of improvements and features that they have added over the years are impressive such as the interface, the Insights Discovery, the task summary, etc. **What do you dislike about UserTesting?** I think it could be helpful if there was a list of report format that you can choose for exporting the Metrics and insights. **What problems is UserTesting solving and how is that benefiting you?** As a UX Designer, I can make better decisions to improve the user experience and enhance our product usability, and by the fact creating more user-friendly designs. This process helps me reduce the risk of proposing wrong product design and increase customer satisfaction by aligning the product more closely with the user want and expect. ### 13. My experience with User Testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about UserTesting?** I appreciate how UserTesting offers a variety of tools that help me design interviews tailored to the goals of the study and gather meaningful insights. I especially value the quick metrics and live interviews—they make it easier to prepare my reports and confidently present design directions to stakeholders. **What do you dislike about UserTesting?** I need to go through all the sessions to hear what our users have to say—it's time-consuming, but incredibly useful and unavoidable. **What problems is UserTesting solving and how is that benefiting you?** UserTesting helps me quickly gather UX insights without needing lengthy approval processes or full stakeholder buy-in—especially valuable when working under tight deadlines. Its speed and flexibility allow me to validate early design ideas and test usability before implementation. This not only helps me catch potential issues early but also leads to more user-friendly, effective design solutions. ### 14. User Testing makes it fast, easy and intuitive to collect rich insights from users **Rating:** 5.0/5.0 stars **Reviewed by:** rachel b. | Senior User Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about UserTesting?** User Testing allows me to rapidly get rich user feedback on concepts and designs. I love that User Testing has its own panel of participants, which makes it really easy to quickly set up an unmod, or schedule in a live conversation without the hassle of using a recruiter. **What do you dislike about UserTesting?** User testing could have even more helpful features within the think out loud test setup, for example the ability to add more complex logic to the tasks. **What problems is UserTesting solving and how is that benefiting you?** User testing allows us to better understand our users, their needs and behaviours. We can see how real users interact with our products and design with them in mind. ### 15. A robust tool for user research **Rating:** 4.5/5.0 stars **Reviewed by:** Thaisa S. | Senior user experience designer, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about UserTesting?** Usertesting is great if you want to conduct user interviews. It manages everything from calendar schedules, recruiting, notetaking, tagging of notes, editing videos and summaries of your entire study. You can invite everyone you need there and share reels later with the team. It's also great for unmoderated studies, be it recruting from their base or not. It's qutie easy to implement figma prototypes there for usability tests. I like how their customer support is fast, never got ny doubts unanswered. **What do you dislike about UserTesting?** In case your users are wuite talkative on your interview, your session may be cut off. If you need to increase the amount of minutes, you need to create a whole new study. For surveys, they're still implementing more logic and conditions features like UserZoom has. I wish putting images on multiple answer questions was possible too. **What problems is UserTesting solving and how is that benefiting you?** I can recruit from a wider audience, manage easily schedules for interviews and conduct usability tests of my prototypes. ### 16. Using the UserTesting umbrella of products to drive customer-centricity **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin H. | User Research Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserTesting?** We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. UserZoom allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research. **What do you dislike about UserTesting?** I'm anticipating the future of AI in UserZoom and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results. **What problems is UserTesting solving and how is that benefiting you?** Working in marketing, we use UserZoom to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserZoom to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website. ### 17. Easiest way to connect with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas L. | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about UserTesting?** The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development. **What do you dislike about UserTesting?** One downside is the quality of participants at times. There are professional test takers and bots trying to simply make money. **What problems is UserTesting solving and how is that benefiting you?** Testing with participants helps us pick the optimal design and flow that customers interact with most efficiently. It also helps us in the discovery phase when we are determining what we should build. ### 18. Very good website for earning side income **Rating:** 5.0/5.0 stars **Reviewed by:** RKay G. | freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about UserTesting?** good test or survey to earn some good income **What do you dislike about UserTesting?** survey is avaliable for very less time u have to be active **What problems is UserTesting solving and how is that benefiting you?** usertesting asks to test or answer and give some good side income ### 19. A good platform to recruit participants and conduct testing **Rating:** 5.0/5.0 stars **Reviewed by:** Emily . | User researcher, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about UserTesting?** UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests. **What do you dislike about UserTesting?** Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network. **What problems is UserTesting solving and how is that benefiting you?** Participant recruitment, analysis dashboard, save audience groups, etc We conducted lots of unmordeated testing on the platform, generally it saves lots of time in term of the participant recruitment process and conducting user research is no longer a bottleneck of the project. We still need to 'clean' and analysis the data but it just easier to have the analysis dashboard the glance a quick result. ### 20. Transformed our UX Research practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily O. | User Experience Research Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2020 **What do you like best about UserTesting?** It's so easy to draft up and launch tests, and insights come in so quickly! Their templates are super useful and their Support staff is always there if you have a question. I'm also obsessed with the Highlight reel creator - it's insanely easy to make clips and piece together videos for hard-hitting insight reels to share with the team with the simple copy/paste of a hyperlink. Plus, we love the Live Convos feature - these are practically on demand 1:1 user interviews. Can't say enough good things about the platform - don't know what I'd do as a researcher without UT.com! **What do you dislike about UserTesting?** Recently I've needed to test cross-devices (pushing a user desktop to app, for example) which isn't supported yet in Unmoderated testing. I also think the Transcription could be improved a bit. **Recommendations to others considering UserTesting:** Leverage the templates & Learning Navigator provided by UT.com, + their support staff and your customer success manager! **What problems is UserTesting solving and how is that benefiting you?** Identifying issues in core shopping flows, understanding natural user behavior on certain sites/pages, assessing the performance of prototypes of upcoming feature work/experiences. This platform really helps us keep tabs on our current experience + ensures our future experiences are vetted before they go live. ### 21. Advanced User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about UserTesting?** I like the following functionalities the best: - ability to source a large spectrum of target audiences even very niche ones - sentiment analysis - insights optimization and getting reliable insights - click heat maps (LOVE LOVE LOVE this feature!) **What do you dislike about UserTesting?** to be honest, there are very few things to dislike about usertesting. its really efficient with reliable participant sourcing and the insights the platform develops make things for user experience researchers much much easier! I love everything about this platform! **What problems is UserTesting solving and how is that benefiting you?** tons of user testing and usability testing. i am able to conduct hueristic studies based on all the info i gather from user testing. even the client sentiment analysis is accomplished by this platform, plus click hotspots- this really helps with tons of design aspects and understanding client behaviour and sentiment. ### 22. Best for usability testing **Rating:** 5.0/5.0 stars **Reviewed by:** Neha S. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about UserTesting?** I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful. **What do you dislike about UserTesting?** I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison. **What problems is UserTesting solving and how is that benefiting you?** Usability testing design flows for successful implementation ### 23. Excellent plaform for user research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about UserTesting?** Easy access to panel of contributors across different roles and industry as well as spread across the world. There are multiple templates and easy to implement approaches for multi-research methods. There are always new additions and that's super helpful to plan knowing you can rely on UT platform. Their customer support is excellent. **What do you dislike about UserTesting?** Quality of contributors on UserTesting is decreasing by the day. There are some aggressive contributors who feel entitled to incentive only because they show up and not provide any meaningful feedback. The quality needs major reboot. **What problems is UserTesting solving and how is that benefiting you?** UserTesting is helping me to evaluate prototypes of the designs we are developing for our products and get timely feedback to understand if design direction is easily comprehensible, understand perceived value as well as conduct user interviews through various pre-determined templates. We have done early testing on Information Architecture, card-sorting methods etc. ### 24. Attending webinars **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about UserTesting?** The quality of the topics and their relevance to market trends and growth are the main reasons I attend. The webinars are also tailored to the market I work in as a product designer, making them a valuable opportunity to deepen my understanding of the health industry and expand my knowledge. **What do you dislike about UserTesting?** Some of the testing structures have a curvier learn than the others but overall after playing around they click and are usable **What problems is UserTesting solving and how is that benefiting you?** Access to testers and both qualitative and quantitative testing are key benefits. The main value is being able to test our designs, gather data to support iteration and improvements, and provide evidence to other teams and stakeholders when planning enhancements and changes. ### 25. Great tool for user research and testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about UserTesting?** The most helpful tools I have found for UserTesting are the different types of tests available. There are moderated/unmoderated/etc. It is easy to use and implement. **What do you dislike about UserTesting?** What I dislike about UserTesting is the notes section for the videos. It's a small area and feel it could be improved for my needs. **What problems is UserTesting solving and how is that benefiting you?** The problem UserTesting is helping with is the why and what. What do contributors do when faced with a new or current experience and why! ### 26. Great for reaching a broad group of people, but not without its quality faults **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Director of UX Research, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** It makes it super easy to get feedback asynchronously for specific groups of people. It's great for testing things quickly and getting a "gut check" on certain projects. The customer support is also really helpful, I love that I can chat them basically any time and they always get back to me quickly. **What do you dislike about UserTesting?** I find the quality of participants can vary, and I also question how many testers they actually have. I notice that some testers often repeat across our different brands. **What problems is UserTesting solving and how is that benefiting you?** It helps us derisk changes in our app. ### 27. Indispensable tool in our UX Arsenal **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Sr. User Experience Manager | Product, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about UserTesting?** User testing has provided a platform to generate a better understanding for both our product and marketing team. UT's immense stock of viable participants has opened up testing for us and sped up our processes. With a wonderful, supportive community, it truly is a platform that no UXer should be without. **What do you dislike about UserTesting?** It can be cost-prohibitive for individual contributors. It's something you may have to lobby for at your organization, but the sales team is great and can help in that regard. **Recommendations to others considering UserTesting:** You'll find that once you start using highlight reels and sharing the findings with colleagues around the organization, interest in the tool will skyrocket. **What problems is UserTesting solving and how is that benefiting you?** With a smaller team, I'm able to handle a variety of requests from the organization easily, leaving more time spent processing the findings than coordinating meetings, screen shares, etc.. ### 28. Helpful for quick turn feedback and research **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UserTesting?** It's fast and the video-on nature of it ensures quality. The team is able to conduct tests very quickly (same day or overnight usually) to get feedback to teams on anything from UI to marketing assets in an agile way. **What do you dislike about UserTesting?** Some capabilities could be improved in terms of offering more complex question logic. Also they are improving the analysis capabilities but still could use improvement in how it helps make synthesis quicker/easier and exporting results (still some manual work involved with copy/paste). **What problems is UserTesting solving and how is that benefiting you?** Understand how people respond to our marketing messages and get feedback on product UI/experiences so we can identify opportunities for improvement. Also sometimes helps with foundational insights on topics that we just need some quick info on. ### 29. Valuable tool for qual research! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about UserTesting?** It helps conducting research super easy and quick especially when using their panel to recruit. I also appreciate all the new features constantly being added. **What do you dislike about UserTesting?** If it had more integrations, that’d be great **What problems is UserTesting solving and how is that benefiting you?** We always need to hear from our customers as well as potential customers so being able to quickly create studies, rolling them out and quickly getting insights is great ### 30. Quick and easy way to access participants **Rating:** 4.5/5.0 stars **Reviewed by:** Jules O. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about UserTesting?** We have been able to easily access very niche users through user testing with screener questions and participant demographic filters. For most tests, we can get all the participants we need in less than 12 hours and often times quicker than that. UserTesting has streamlined our process beyond what we could have imagined before! UserTesting has also been very active in the research they do on their own platform, which has been very encouraging to be a part of. **What do you dislike about UserTesting?** Some of the features and functionality for quantitative analysis are still pretty lacking. I know they are currently merging with UserZoom that should bring more robust quantitative features though. My only other dislike would be the clunkiness of their highlight reel creation. The flow of creating the reels could be much smoother than it is currently. **What problems is UserTesting solving and how is that benefiting you?** Participant recruitment and expediting test analysis. It has expedited our entire research process by at least 2 or 3 times what it would be without UserTesting. ### 31. Handy for get valuable results quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas N. | Design Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about UserTesting?** UserTesting.com is a very handy tool for quickly achieving valuable results. If you have the skills to build your own digital prototypes, you'll get insights in minutes to help you launch better products. Moreover, whenever I encountered an issue during a session, their support was prompt. **What do you dislike about UserTesting?** No comments on the tool features, but the price is the only downside. **What problems is UserTesting solving and how is that benefiting you?** Gather user feedback data to validate interface designs and support proposals during stakeholder discussions. ### 32. The Most Comprehensive Qualitative Testing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie G. | UX Researcher - Consultant (Team Lead), Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about UserTesting?** As a UX Researcher, UserTesting.com is the tool that has resolved many common research issues and barriers. As I onboard new users to my companies platform I am often asked if they will be able to find their specific demographic, what will happen if a respondent is not satisfactory, can they share videos with clients, how they recieve a transcript of their session and more. New users are often surprised by how many of their concerns have long been addressed by UserTesting.com's offerings. I also believe UserTesting has te best recruitment options I am aware of. The rating system implemented incentivizes users to put effort into their responses. As a result the thoroughness of response is unmatched by other testing tools. Because of the large testing base, recruitment is completed in an extremely quick amount of time. I have seen recruitment done within an hour for the most general demographic groups. **What do you dislike about UserTesting?** Although all of my thoughts on UserTesting.com are generally positive, in the past there have been a few aspects of the user interface that could use tweaking. One example was the ability to add users that will recieve invite's to moderated sessions after the study has already eben launched. This may have been updated already but there were time in the past when I would launch a study then need to add in clients or colleagues to recieve the automated calendar invites. I could not find a way then had to invite some people to some sesssions manually which became very confused. These instances are rare and in many cases are quickly resolved in platform updates! **What problems is UserTesting solving and how is that benefiting you?** UserTesting solves many of the major recruitment issues that exist in other tools. They are able to deliver high-quality users within a fast time frame. UserTesting also provides many tools to make organizing and inviting guests to moderated sessions easy so the focus can be on executing a strong moderated session. The featuer that allows some users to watch from a separate room is extremely helpful. Analysis tools like the time stamping included in unmoderated studies, the automatic timestamping of any notes done, the ability to export raw data, and the ability to have a transcript make a more efficient analysis process. ### 33. UserTesting is best in class **Rating:** 5.0/5.0 stars **Reviewed by:** Don H. | UX Research Lead, Computer Hardware, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about UserTesting?** In my role, I'm responsible for improving digital communications channels and messages on a global scale so I need to understand various regions, nations, cultures, etc. UserTesting has an excellent pool of people I can conduct user tests, research, polls, etc. on a global scale with specific demographics I need to truly impact the customer base when it comes to CSAT scores and brand loyalty. It's the most indispensable tool I have in my arsenal to ensure research-based design is at the forefront. **What do you dislike about UserTesting?** There's not much to dislike. They are continuously improving their interface and they listen for improvement requests or new features and genuinely care. The most difficult thing is getting companies I've worked for in the past to accept the ROI on the higher cost required. After 2 different companies, my current employer already uses them extensively in different departments so this is certainly a consideration. **What problems is UserTesting solving and how is that benefiting you?** Finding people I can reach out to in the world whether moderated or un-moderated to get invaluable insights. ### 34. Highly Recommend UserTesting! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about UserTesting?** UserTesting is super intuitive and easy to use. It was very easy to get implemented and up to speed with how to use the platform. The quant and qual features are both great. Their contributors also provide really great detailed feedback during qual sessions. Customer support is great too, they're quick to respond and replacing contributors is super easy. **What do you dislike about UserTesting?** The quant tool could use some work. It's currently very basic and doesn't offer many functionalities, but I know there are a lot of things in the works and I'm excited to see where it goes. **What problems is UserTesting solving and how is that benefiting you?** UserTesting helps us capture feedback on products or concepts. ### 35. UserTesting makes collecting user feedback on our products and experiences easy and streamlined **Rating:** 4.5/5.0 stars **Reviewed by:** Bethany G. | Brand Optimization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about UserTesting?** Their recuitment features make fiding our target audiences a breeze. I'm so grateful to have this tool, otherwise recruitment for my studies would take SO much longer and require so much more time and effort on my part. Instead, I can devote that time and effort to study design, synthesis, and helping my organization implement the changes our customers need. Also, their customer service is amazing! **What do you dislike about UserTesting?** For being a platform dedicated to helping people improve their user experience, some of the UI elements and navigating the platform is clunkier than I would have expected. Some of the analysis features are a bit lacking, as well, like the ability to choose a particular audience segmentation in the native analysis feature. **What problems is UserTesting solving and how is that benefiting you?** It solves the issue of time-consuming recruitment, notetaking on videos, creating clips to show stakeholders, and overall capturing user feedback. It has helped me pioneer optimization at my organization and build a culture of research and innovation that previously didn't exist. It's a pivotal tool in my toolbox of UX Research. ### 36. User Testing offers an efficient and flexible approach to validating design concepts. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashok C. | Sr. UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** User testing is a valuable approach for validating design concepts and ideas, offering both efficiency and flexibility. The direct feedback from real users helps ensure designs are meeting their needs and uncovering potential usability issues that designers may have overlooked. The flexibility of user testing, which can be done remotely and at various stages of the design process, is a key strength. This allows for rapid insights compared to other research methods. **What do you dislike about UserTesting?** There are some areas for improvements, such as the sample sizes can sometimes be small, making the results less representative. Recruiting the right mix of test participants can also be challenging and time-consuming. Additionally, testing in a lab or moderated setting may not fully capture real-world usage, and the analysis of user testing data requires skill to identify meaningful insights. **What problems is UserTesting solving and how is that benefiting you?** The primary problem it addresses is the need for efficient and flexible user feedback on design concepts and prototypes. Before user testing platforms emerged, gathering direct user feedback could be a slow and costly process, involving recruiting participants, setting up in-person sessions, and carefully analyzing the results. UserTesting allows teams to quickly recruit diverse user participants, conduct remote testing sessions, and access insights in a more streamlined manner. ### 37. Research operations simplified :) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 07, 2025 **What do you like best about UserTesting?** I can schedule to meet users/target profiles whenever I want and be assured about quality participation. **What do you dislike about UserTesting?** Integration of moderated interview's sessions' with my Teams calendar is very poor. **What problems is UserTesting solving and how is that benefiting you?** I don't need to worry about where will I get my participants from when planning a study ### 38. This platform is very easy to use. It also has many different types of tests and questions. **Rating:** 4.5/5.0 stars **Reviewed by:** Khanh T. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UserTesting?** Very easy to use and has lots of types of test and questions. **What do you dislike about UserTesting?** I wish they can enable me to conduct the focus group. **What problems is UserTesting solving and how is that benefiting you?** I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time. ### 39. Love this platform, can't say enough good things **Rating:** 5.0/5.0 stars **Reviewed by:** Betsi F. | Senior UX Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserTesting?** Having direct access to potential and in many cases real life customers is essential to our ability to create effective digital experiences. It's really amazing how quickly you can launch tests and get feedback. I really can't say enough good things about the platform. **What do you dislike about UserTesting?** There are a few features that would be nice to have, like branching. But they continue to evolve and build out the platform so I feel confident in time these will come. **What problems is UserTesting solving and how is that benefiting you?** There are many questions that emerge in our design process that we can't know the answer to, so we construct tests to let the users guide us. From nagivation to color choices, to organizational mental models. It's always best to check with the users rather than act as though we have all the answers. ### 40. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about UserTesting?** I found the level of support from our account managers alarmingly fast and very high touch. They responded to answers to my questions that were helpul, easy to understand and provided me with additonal resources to further my knowledge in the tool. The customer support is the best I've encoutnered in third party software tools I have used. **What do you dislike about UserTesting?** There are an abundant amount of tutorials to help you get started. Figuring out where to start can be overwhelming. **What problems is UserTesting solving and how is that benefiting you?** Message testing for a website redesign. ### 41. UserTesting is an incredible platform for understanding customers and consumers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UserTesting?** I enjoy how quickly you can gather feedback from the specific audience you need, very often within a few hours. **What do you dislike about UserTesting?** It can be hard to find enough specific niche consumers to feel comfortable with the insights you have gathered. **What problems is UserTesting solving and how is that benefiting you?** UserTesting addresses my challenge of gathering feedback ina timely manner without having to rely on other lengthy research methods. Because I can access real users who can share their candid insights, it streamlines our focus and identifies issues before they become larger problems. ### 42. Usertesting is the undisputed leader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about UserTesting?** Flexibility of tools, allowing you to filter participants **What do you dislike about UserTesting?** It's expensive - you're paying a lot per participant **What problems is UserTesting solving and how is that benefiting you?** We need a good pool of quality users ### 43. Meaningful Consumer Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Erika W. | Sr. Specialist User Strategy and Research, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about UserTesting?** UserTesting gives me the ability to field meaningful tests, with consumers we need and gain valuable insights that enable us to create experiences for users. UserTesting makes it easy compared to other products with an amazing support and education team unlike anything else. **What do you dislike about UserTesting?** The only recommendation I would give to UserTesting is to continue testing and improving the platform based on consumer feedback. Over the years they have made amazing changes to make the experience even better for users. **What problems is UserTesting solving and how is that benefiting you?** UserTesting is allowing us to test quickly with consumers and make changes that would typically take us months to identify and change. This has improved our business products and user reviews substantially since beginning to use this tool. ### 44. UserTesting is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UserTesting?** Customer Support is great, they are always there when needed and give great advice for getting the best possible results. **What do you dislike about UserTesting?** The platform is very simple and could use some additional features such as more detailed screeners and a wider range of question options in the tests themselves. **What problems is UserTesting solving and how is that benefiting you?** We typically use UserTesting for studies that need to be completed quickly, particularly for feedback on packaging, websites, and learning more about experience shopping in the stores. ### 45. FAST, Quality Insights! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about UserTesting?** User Testing has been a great agile research tool used by our organization for several years. It is very easy to use, and data is received faster than any other platform I've come across. We utilize User Testing weekly in our organization, and are excited to also now have access to the quantitative survey tool in addition to the qualitative capability. One great thing about User Testing is that since it is so easy to use, we've been able to extend access to other functions in the business that are not specifically research-focused. Those individuals now have access to real-time consumer insights, which have proven to be invaluable in day-to-day decision-making. Also, User Testing customer support is top-notch--they are accessible, responsive, and great to work with! **What do you dislike about UserTesting?** There are only a few downsides to User Testing - one being that the consumer network is not yet fully developed in certain countries/regions. It also lacks in-platform translation services. **What problems is UserTesting solving and how is that benefiting you?** User Testing helps us gauge consumer interest in new products, identify problems to solve, and determine which product claims resonate and don't resonate with consumers. We also utilize User Testing to inform packaging/design, evaluate assets, and better understand consumer habits and desires. ### 46. Great platform to gather qualitative feedback from the users. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about UserTesting?** It's a very helpful ans easy to use platform, with a bunch of question options to choose from for qual type of user research. I use it in my daily job and love how intuitive it is. I like how responsive and customer oriented the support team is. **What do you dislike about UserTesting?** Sometime different bugs occur during the recordings, which then might or might not be able to revert and recover the insights gathered. But the team is very helpful in trying to solve any issues. **What problems is UserTesting solving and how is that benefiting you?** Along with my need for user feedback in my everyday work, usertesting takes care of all the ND and GDPR issues, research scheduling and I can jump straight to the testing process itself, nor worrying about the legal side or time management. ### 47. A fantastic tool for gaining valuable insights! **Rating:** 4.5/5.0 stars **Reviewed by:** Summer A. | Lead UX/UI Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about UserTesting?** UserTesting is such an easy platform to use! The ease of use is the main thing that I like the best, the quick turnaround for getting tests out to participants, and also the ease of if a participant's recording isn't up to standard, or they haven't followed the instructions properly it's so easy to replace a participant and not disrupt the research process. The metrics and displays of data in graphs automatically are extremely helpful too, I have used these when presenting to stakeholders at short notice. The recordings are always good quality, and the transcripts are helpful to follow when you are unable to play the full recording out loud. I use the platform at least 3 times a week out of a 5 day working week and am the champion of it in our company so can say I really do love it as a tool! **What do you dislike about UserTesting?** I wouldn't say it's a dislike but sometimes the transcripts are inaccurate, or details have been missed/don't match what participants have written. I know there is an AI tool that can be used by those with a more premium account with Usertesting, it would be great if you could buy use of that feature through your credits. **What problems is UserTesting solving and how is that benefiting you?** UserTesting was instrumental in an end-to-end redesign of the Russell & Bromley checkout. I was hired into the company to deliver the project and was the lead UX designer. Every round of user testing provided us with more valuable and detailed insights, which contributed hugely to the overall design. I felt so confident going into sign-off meetings with C-Suite members, communicating to key stakeholders and feeling confident that the design was user-centred and championed who would be our customers using it. I believe that UserTesting was also used for sign-off on the business case for the project before I was onboarded, as participants were asked to review the checkout alongside competitors. I regularly use the platform to test my designs for A/B testing before they go live on site, this can help me decide between, and /or refine variants that will go live on site. We currently also use Content Square, so any time our analyst identifies a problem being encountered by users on site, I will send out a user test to gain qualitative insights and understand why users are feeling the way they do, their own pain points, and reactions to the interface. ### 48. UT is very quick to set up and administer, but lacks more granular screening options. **Rating:** 4.5/5.0 stars **Reviewed by:** Ivana M. | Senior UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UserTesting?** I really love how intuitive and user-friendly the product is. We introduced UT to our stakeholders to make UX research more accessible across the org, and everyone was able to use it without any issues. Another aspect I love about UT as a researcher is that it saves me a tremendous amount of time finding research participants. I simply design the study, launch it, and receive the results in just a couple of days - it's awesome! **What do you dislike about UserTesting?** I would love the ability to set a participant cap for specific groups, or the option. **What problems is UserTesting solving and how is that benefiting you?** – It enables me to compare design solutions and determine which one resonates best with users, allowing me to make informed decisions before launching to a wider audience and minimizing potential risks. – UT provides valuable video feedback from users, which helps me build empathy and gain buy-in from product leadership. – I can collect feedback from competitors' users, saving me time and effort that would be spent recruiting and conducting research outside of the UT contributor panel. Overall, UT streamlines my research process, providing actionable insights that drive better design decisions and product success. ### 49. The first and the best user testing platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about UserTesting?** I love the automated metrics and the color-coded pain points, compliments suggestions, and so on in the video timeline. Also, the vast amount of people we can have test, the ease of setting up a test.the ease of setting up a test. The automated support when a test has a problem. a company would be using this quite often, if more teams added members to be on the subscription. Integration with Contacts Square was a breeze and very valuable. **What do you dislike about UserTesting?** The credits model to testing. I'm hoping for the day where there's a flat fee and we can test as much as we want... I believe this would make many more teams come on board in my organization. a company would be using this quite often, if more teams added members to be on the subscription. **What problems is UserTesting solving and how is that benefiting you?** We are benefiting from user testing by seeing real people either struggle with or successfully complete tasks in smart home mobile app tasks, as well as website shopping. ### 50. Highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about UserTesting?** UserTesting helps my team move exceptionally fast when capturing feedback directly from real people, which helps our company make better decisions and save time and money. Additionally, every single employee - from the education team to customer success to executives - is incredibly smart, kind, and eager to help. **What do you dislike about UserTesting?** The product is a bit outdated in its interface and capabilities but they are consistently implementing new features and actively working to release a product overhaul with new capabilities! **What problems is UserTesting solving and how is that benefiting you?** Quickly finding relevant participants for research and learning projects, helping us reach niche audiences (at times), and helping us build empathy with our customers. We undoubtedly save time on our projects (some now taking a day or less), money as we are opting to not build products/features or can build them better, and resources as team members can support more projects. ## UserTesting Discussions - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote - [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) - 1 comment, 1 upvote - [Best Practices](https://www.g2.com/discussions/25834-best-practices) - 1 comment, 1 upvote - [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) - 2 comments, 1 upvote - [Can you send me documentation on how iterative product design feedback is better served with 5 inter](https://www.g2.com/discussions/can-you-send-me-documentation-on-how-iterative-product-design-feedback-is-better-served-with-5-inter) - 1 comment, 1 upvote - [View UserTesting pricing details and edition comparison](https://www.g2.com/products/usertesting/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+23%3A05%3A10+-0500&secure%5Bsession_id%5D=59a17e0d-641b-4a0b-9473-489e689c7c1e&secure%5Btoken%5D=56c283fcb2e731117d0e8ac05647c6c18bc9279a5a9610f7be0ce43e8adffb50&format=llm_user) ## UserTesting Integrations - [Figma](https://www.g2.com/products/figma/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## UserTesting Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - Question Branching - Conditional Logic **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool - Single Sign On **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Process Management** - Feedback Aggregation - Real-Time Analysis - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Insights** - Computer Transcription - Analytics **Survey Insights** - Reporting & Analytics - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Summarization - Generative AI **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **System Management** - Security - System Monitoring - SSL Security - GPS **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Dynamic Content **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Agentic AI - Demo Automation** - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top UserTesting Alternatives - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (187 reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - 4.5/5.0 (174 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews)