Introducing G2.ai, the future of software buying.Try now
Compare Maze and UserTesting 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Alchemer Feedback Platform
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FaceUp
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Survio
Visit Website
At a Glance
Market Segments
Mid-Market (47.3% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free
Contact Us Per Year
Maze
Star Rating
(113)4.5 out of 5
Market Segments
Mid-Market (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview feature, scoring 8.8, while Maze's video interview functionality received a lower score of 6.7. Reviewers mention that UserTesting's video snippets provide a more engaging way to gather user feedback.
- Reviewers mention that Maze shines in ease of setup with a score of 9.5 compared to UserTesting's 8.7. Users on G2 appreciate how quickly they can get started with Maze, making it a preferred choice for teams looking for a straightforward onboarding process.
- Users say that UserTesting's quality of support is highly rated at 9.0, while Maze's support received a score of 8.7. Reviewers mention that UserTesting's customer service is responsive and helpful, which is crucial for teams needing assistance during critical testing phases.
- G2 users highlight that Maze offers superior feedback collection capabilities, scoring 9.4 compared to UserTesting's 8.6. Users report that Maze's feedback collection tools are intuitive and allow for a more streamlined process, enhancing user experience.
- Reviewers mention that UserTesting has a more robust analytics feature set, particularly in test history management with a score of 8.5, while Maze's test history management is less emphasized. Users appreciate the ability to track and analyze past tests effectively with UserTesting.
- Users on G2 report that Maze's real-time analysis feature is exceptional, scoring 9.6, while UserTesting's real-time analysis is rated at 8.2. Reviewers mention that this capability allows teams to make immediate adjustments based on user feedback, which is a significant advantage for agile development processes.
Pricing
Entry-Level Pricing
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Maze
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.1
79
8.6
599
Ease of Use
8.9
79
8.4
630
Ease of Setup
9.4
34
8.6
295
Ease of Admin
9.1
28
8.7
231
Quality of Support
8.7
64
9.0
522
Has the product been a good partner in doing business?
9.2
22
8.8
226
Product Direction (% positive)
8.4
66
8.1
589
Features by Category
User Response Methods
8.4
58
7.6
317
|
Verified
7.5
22
8.7
374
|
Verified
6.2
13
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
8.4
53
8.2
351
|
Verified
Participant Selection
7.6
37
7.4
127
Feature Not Available
5.6
82
7.6
12
6.9
108
7.1
32
8.1
375
|
Verified
Insights
8.2
57
7.7
344
|
Verified
8.2
47
7.7
312
|
Verified
7.8
44
7.4
312
|
Verified
Generative AI
6.8
11
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
5.7
5
Not enough data
6.4
6
Survey Management
9.7
10
9.0
35
|
Verified
8.5
8
8.3
83
|
Verified
9.3
10
8.6
107
|
Verified
8.0
10
8.5
100
|
Verified
Process Management
9.1
9
8.0
102
|
Verified
Feature Not Available
Feature Not Available
9.4
9
8.3
82
|
Verified
Feature Not Available
Feature Not Available
System Management
9.2
10
8.8
89
|
Verified
Feature Not Available
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maze and UserTesting are categorized as User Research and Enterprise Feedback Management
Unique Categories
Maze is categorized as User Research Repositories
UserTesting is categorized as Consumer Video Feedback, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
10.0%
Financial Services
10.0%
Design
9.1%
Transportation/Trucking/Railroad
3.6%
Other
53.6%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
What is Maze software?
1 Comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
