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# Maze vs UserTesting Comparison - What are their main differences?

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MazeUserTesting[+ Add Product](#)

Pricing

**Maze**
Free Trial

**Free** · Free

**UserTesting**
Free Trial

**Contact Us** Per Year · Team-based Unlimited 

**Pricing Insights**
from reviews

Time to Implement

**Maze**
2 months

Based on 8 responses

**UserTesting**
2 months

Based on 44 responses

Return on Investment

**Maze**
14 months

Based on 7 responses

**UserTesting**
12 months2 months sooner

Based on 30 responses

Perceived Cost

**Maze**
$$$$$

**UserTesting**
$$$$$

Average Discount

**Maze**
Not enough reviews yet

**UserTesting**
9%

 ![Maze](https://images.g2crowd.com/uploads/product/hd_favicon/1bef06591d0ecd485257391c93174729/maze-maze.svg "Maze")

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

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**Pros & Cons**
from reviews

**Maze**
[
Features (6)
](https://www.g2.com/products/maze-maze/reviews?filters%5Bsentiment_snippet%5D=1963571&qs=pros-and-cons#reviews)[
Ease of Use (5)
](https://www.g2.com/products/maze-maze/reviews?filters%5Bsentiment_snippet%5D=1963582&qs=pros-and-cons#reviews)[
Limited Functionality (4)
](https://www.g2.com/products/maze-maze/reviews?filters%5Bsentiment_snippet%5D=1986192&qs=pros-and-cons#reviews)[
Complex Usability (3)
](https://www.g2.com/products/maze-maze/reviews?filters%5Bsentiment_snippet%5D=1848080&qs=pros-and-cons#reviews)

**UserTesting**
[
Ease of Use (86)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1749829&qs=pros-and-cons#reviews)[
Helpful (64)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1747493&qs=pros-and-cons#reviews)[
Testing Difficulties (28)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1749176&qs=pros-and-cons#reviews)[
Missing Features (26)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1748728&qs=pros-and-cons#reviews)

Integrations

**Maze**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/maze-maze/integrations)

**UserTesting**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f8dfbd36c438447b2cb20b9565f2afd/figma.jpg "Product Avatar Image")

Figma

](https://www.g2.com/products/figma/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/usertesting/integrations)

Screenshots

**Maze**
 ![Maze screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1381624/AI-Mod.jpg)

**UserTesting**
 ![UserTesting screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1235524/audience-management-hero-Image.png)

**Ratings**
from reviews

Meets Requirements

**Maze**

8.1

8.177

**UserTesting**

8.5

8.5607

Ease of Use

**Maze**

8.9

8.977

**UserTesting**

8.4

8.4638

Ease of Setup

**Maze**

9.5

9.532

**UserTesting**

8.6

8.6304

Ease of Admin

**Maze**

9.1

9.128

**UserTesting**

8.7

8.7235

Quality of Support

**Maze**

8.7

8.762

**UserTesting**

9.0

9.0530

Has the product been a good partner in doing business?

**Maze**

9.2

9.222

**UserTesting**

8.7

8.7231

Product Direction (% positive)

**Maze**

8.4

8.464

**UserTesting**

8.1

8.1597

**Features**
ratings from reviews

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

9.1

11

8.2

155

Generative AI

AI Text Generation

Feature Not Available

5.7(won by default)

5

AI Text Summarization

Not enough data

6.4(won by default)

6

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

9.8(won by 0.8)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

35

|

Verified

Survey Deployment

8.6(won by 0.3)

7

8.3

83

|

Verified

Feedback Collection

9.4(won by 0.8)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

107

|

Verified

Device Responsiveness

8.1

9

8.5(won by 0.4)

100

|

Verified

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

9.2(won by 1.2)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

102

|

Verified

Real-Time Analysis

9.6(won by 1.3)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

82

|

Verified

Trigger Alerts

Feature Not Available

Feature Not Available

Real-Time Action

Feature Not Available

Feature Not Available

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

9.3(won by 0.5)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

89

|

Verified

System Monitoring

Feature Not Available

9.2(won by default)

15

|

Verified

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

7.6

64

7.5

470

User Response Methods

Survey

8.4(won by 0.9)

57

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

319

|

Verified

Video Snippets

7.5

21

8.6(won by 1.1)

377

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Interview

6.0

12

8.7(won by 2.7)

298

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Text/Notes

8.4(won by 0.2)

52

8.2

352

|

Verified

Photo Submission

Feature Not Available

7.1(won by default)

184

|

Verified

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

7.6(won by 0.2)

37

7.4

126

On-Site

7.6(won by 0.7)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.9

107

Recruitment Pool

7.1

31

8.1(won by 1.0)

380

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

In-Store

Feature Not Available

5.5(won by default)

81

Single Sign On

Not enough data

Not enough data

Insights

Analytics

8.2(won by 0.5)

56

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

348

|

Verified

Collaboration

8.2(won by 0.6)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

312

|

Verified

Sorting

7.8(won by 0.4)

43

7.4

313

|

Verified

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

6.7(won by 0.1)

10

6.6

85

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

6.4

24

Analytics

Net Promoter Score (NPS)

Not enough data

6.8(won by default)

19

Customer Satisfaction (CSAT) Score

Not enough data

6.5(won by default)

18

Customer Effort Score (CES)

Not enough data

6.6(won by default)

17

Gamification

Not enough data

Feature Not Available

Customization

Stakeholder Management

Not enough data

6.9(won by default)

17

Multilanguage Support

Not enough data

6.0(won by default)

16

Multiple Branding Support

Not enough data

6.0(won by default)

17

Vertical-specific Solutions

Not enough data

5.6(won by default)

16

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

7.1(won by default)

18

AI Text Generation

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Autonomous Task Execution

Not enough data

Feature Not Available

Cross-system Integration

Not enough data

Feature Not Available

Natural Language Interaction

Not enough data

Feature Not Available

Proactive Assistance

Not enough data

Feature Not Available

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Consumer Video Feedback[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

7.9

260

Feedback Source

Invitation

Not enough data

8.0(won by default)

115

Survey Link

Not enough data

8.4(won by default)

133

App

Not enough data

8.4(won by default)

132

Widget

Not enough data

7.7(won by default)

84

Recruitment Pool

Not enough data

8.3(won by default)

156

Feedback Management

Media Library

Not enough data

7.7(won by default)

145

Sorting

Not enough data

7.7(won by default)

160

Sharing

Not enough data

8.2(won by default)

178

Privacy

Not enough data

8.2(won by default)

163

Insights

Computer Transcription

Not enough data

7.3(won by default)

163

Analytics

Not enough data

7.7(won by default)

174

Human Transcription

Not enough data

Feature Not Available

Agentic AI - Demo Automation

Autonomous Task Execution

Not enough data

Feature Not Available

Cross-system Integration

Not enough data

Feature Not Available

Adaptive Learning

Not enough data

Feature Not Available

Natural Language Interaction

Not enough data

Feature Not Available

AI Demo Agent or Avatar 

Not enough data

Not enough data

User Research Repositories[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

7.7

7

Not enough data

Management

Team Collaboration

8.0(won by default)

5

Not enough data

Access Control

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Functionality

Note Taking

7.3(won by default)

5

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

Not enough data

6.4

29

Survey Management

Survey Builder

Not enough data

6.1(won by default)

22

Customizable Questions

Not enough data

7.9(won by default)

24

Templates

Not enough data

6.5(won by default)

22

Survey Distribution

Not enough data

6.5(won by default)

24

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

Not enough data

6.0(won by default)

25

Branding

Not enough data

5.8(won by default)

24

Multimedia Support

Not enough data

6.5(won by default)

24

Multilingual Surveys

Not enough data

4.9(won by default)

23

Survey Insights

Reporting & Analytics

Not enough data

6.3(won by default)

24

Data Exporting

Not enough data

7.1(won by default)

24

Permissions

Not enough data

6.8(won by default)

24

BI Tools Integration

Not enough data

Feature Not Available

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Feature Not Available

Proactive Assistance

Not enough data

Feature Not Available

Decision Making

Not enough data

Feature Not Available

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Design - Consumer Insights Platforms

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Feature Not Available

AI Smart Probes

Not enough data

Feature Not Available

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

Self-Serve Survey Builder

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Flexible Audience Options

Not enough data

Not enough data

Customer Data Upload

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

Qualitative Research Support

Not enough data

Not enough data

AI-Powered Insights

Not enough data

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Embeddable Reports

Not enough data

Not enough data

Dashboards & Embedded Integrations

Not enough data

Feature Not Available

Shared Workspaces

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Maze](https://images.g2crowd.com/uploads/product/hd_favicon/1bef06591d0ecd485257391c93174729/maze-maze.svg "Maze")](https://www.g2.com/products/maze-maze/reviews)

Maze

Small-Business(50 or fewer emp.)

30.6%

Mid-Market(51-1000 emp.)

47.2%

Enterprise(\> 1000 emp.)

22.2%

[![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")](https://www.g2.com/products/usertesting/reviews)

UserTesting

Small-Business(50 or fewer emp.)

19.9%

Mid-Market(51-1000 emp.)

38.1%

Enterprise(\> 1000 emp.)

42.0%

Small-Business

(50 or fewer emp.)

30.6%

19.9%

Mid-Market

(51-1000 emp.)

47.2%

38.1%

Enterprise

(\> 1000 emp.)

22.2%

42.0%

Reviewers' Industry

[![Maze](https://images.g2crowd.com/uploads/product/hd_favicon/1bef06591d0ecd485257391c93174729/maze-maze.svg "Maze")](https://www.g2.com/products/maze-maze/reviews)
Maze

Computer Software

13.9%

Financial Services

10.2%

Information Technology and Services

10.2%

Design

9.3%

Retail

3.7%

Other

52.8%

[![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")](https://www.g2.com/products/usertesting/reviews)
UserTesting

Financial Services

10.2%

Computer Software

9.8%

Information Technology and Services

8.7%

Retail

6.4%

Health, Wellness and Fitness

3.8%

Other

60.9%

FAQs

## Maze vs UserTesting FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between UserTesting vs Maze?

UserTesting and Maze differ most clearly in their reviewer-cited strengths, with UserTesting excelling in customer support and Maze leading in ease of use and setup.

| [UserTesting](https://www.g2.com/products/usertesting/reviews) | [Maze](https://www.g2.com/products/maze-maze/reviews) |
| --- | --- |
| 4.4/5 (792 reviews) | 4.5/5 (111 reviews) |
| Enterprise | Mid-Market |
| 8.6 | 9.5 |
| 9.0 | 8.7 |
| Customer Support (36 all-time mentions) | Ease of Use (6 all-time mentions) |

### How do the pricing models of UserTesting and Maze compare?

Maze is rated higher for value, with a stronger Price/Cost satisfaction score than UserTesting.

- **UserTesting:** Reviewers frequently cite UserTesting as expensive, especially for startups and small teams, and mention that the cost can be a barrier to adoption.
- **Maze:** Reviewers describe Maze as affordable and cost-effective, with positive sentiment around its pricing for small and mid-sized teams.
- **Switching reasons:** Recent reviews indicate that buyers switch from UserTesting to Maze due to lower costs and simpler pricing structures.

### What are the best alternatives to UserTesting and Maze?

The top three alternatives to UserTesting and Maze are Dscout, Lyssna, and Optimal.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792 reviews) | Enterprise | Reviewers frequently cite high cost as a drawback | Customer Support (36 all-time mentions) |
| [Maze](https://www.g2.com/products/maze-maze/reviews) | 4.5/5 (111 reviews) | Mid-Market | Reviewers describe Maze as affordable and cost-effective | Ease of Use (6 all-time mentions) |
| [Dscout](https://www.g2.com/products/dscout/reviews) | 4.5/5 (190 reviews) | Enterprise | — | Video-based research capabilities |
| [Lyssna](https://www.g2.com/products/lyssna/reviews) | 4.5/5 (183 reviews) | Mid-Market | — | Intuitive interface and rapid feedback |
| [Optimal](https://www.g2.com/products/optimal-optimal/reviews) | 4.4/5 (65 reviews) | Mid-Market | — | Comprehensive testing options |

### Which User Research features should I prioritize when comparing UserTesting and Maze?

Buyers comparing UserTesting and Maze should prioritize ease of use, ease of setup, quality of support, survey capabilities, and feature completeness.

- **Ease of Use:** UserTesting 8.4, Maze 8.9
- **Ease of Setup:** UserTesting 8.6, Maze 9.5
- **Quality of Support:** UserTesting 9.0, Maze 8.7
- **Survey:** UserTesting (22 all-time survey issues), Maze (3 all-time survey creation mentions)
- **Feature Completeness:** UserTesting offers AI Text Generation, In-Store, Photo Submission, and System Monitoring, which are not cited for Maze

### What are the pros and cons of UserTesting vs Maze?

UserTesting's headline strength is customer support, while Maze's is ease of use and setup.

- **UserTesting strengths:** Customer Support (36 all-time mentions), Ease of Use (86), Helpful (64), Time-saving (45), Features (33), Testing Process (32), Feedback Management (29), Insights (27), Intuitive (27)
- **UserTesting trade-offs:** Testing Difficulties (28), Missing Features (26), Survey Issues (22), Expensive (19)
- **Maze strengths:** Ease of Use (6), User Interface (6), Intuitive (5), Features (7), Survey Creation (3), Easy Integrations (2)
- **Maze trade-offs:** Limitations (4), Limited Functionality (4), Complex Usability (3), Complexity (2)

### Is UserTesting or Maze better for small businesses?

Maze is a better fit for small businesses, supported by its mid-market and small-business reviewer base and positive sentiment on affordability and ease of use.

- **UserTesting:** Largest segment is Enterprise; reviewers frequently cite high cost as a barrier for small businesses.
- **Maze:** Largest segment is Mid-Market; reviewers highlight Maze's affordability and ease of use for smaller teams.

### Which User Research platform has better integrations?

Maze is favored for integrations, with reviewers citing easy integration with Figma and other design tools.

- **UserTesting:** Figma integration is mentioned in recent reviews, but with fewer than 10 all-time mentions.
- **Maze:** Reviewers consistently highlight Figma integration and easy connections to design tools, with positive sentiment in recent reviews.

### How do UserTesting and Maze compare on customer support?

UserTesting and Maze score within 0.3 points on Quality of Support, with UserTesting holding a slight edge at 9.0 versus Maze's 8.7.

- **UserTesting:** Reviewers frequently praise responsive and helpful customer support, with 36 all-time mentions of customer support as a strength.
- **Maze:** Reviewers describe support as responsive and open to feedback, with positive experiences but fewer all-time mentions.

### Which is easier to implement, UserTesting or Maze?

Maze is rated higher for Ease of Setup, with a 0.9-point advantage over UserTesting (9.5 vs 8.6).

- **UserTesting:** Reviewers describe setup as straightforward but note occasional complexity for non-researchers.
- **Maze:** Reviewers consistently highlight easy and fast setup, with many citing the intuitive onboarding process.

### Which product has better Survey?

Maze is favored for Survey capabilities, with higher ease-of-use scores and more positive recent sentiment.

- **UserTesting:** Survey issues are cited in 22 all-time mentions, with reviewers noting limitations in survey design and logic.
- **Maze:** Survey creation is cited as a strength in 3 all-time mentions, with reviewers praising the modern interface and ease of building surveys.

Alternatives

**Maze Alternatives**

 ![Optimal](https://images.g2crowd.com/uploads/product/hd_favicon/d556f981e1c2ba37c69d9e6287e7eebc/optimal-optimal.svg "Optimal")

[
Optimal
](/products/optimal-optimal/reviews)

 ![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna")

[
Lyssna
](/products/lyssna/reviews)

 ![Userlytics](https://images.g2crowd.com/uploads/product/hd_favicon/77d0a0611ac8e48b54fb28c48c3677ae/userlytics.svg "Userlytics")

[
Userlytics
](/products/userlytics/reviews)

 ![Dscout](https://images.g2crowd.com/uploads/product/hd_favicon/d65cff582bdde28c63538bd376092c43/dscout.svg "Dscout")

[
Dscout
](/products/dscout/reviews)

**UserTesting Alternatives**

 ![Dscout](https://images.g2crowd.com/uploads/product/hd_favicon/d65cff582bdde28c63538bd376092c43/dscout.svg "Dscout")

[
Dscout
](/products/dscout/reviews)

 ![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna")

[
Lyssna
](/products/lyssna/reviews)

 ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent")

[
Respondent
](/products/respondent/reviews)

 ![Userlytics](https://images.g2crowd.com/uploads/product/hd_favicon/77d0a0611ac8e48b54fb28c48c3677ae/userlytics.svg "Userlytics")

[
Userlytics
](/products/userlytics/reviews)