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Compare Maze and UserTesting 
Featured Products
At a Glance
Market Segments
Mid-Market (47.3% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free
Contact Us Per Year
Maze
Star Rating
(113)4.5 out of 5
Market Segments
Mid-Market (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 2 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a wide variety of testing options, including websites, prototypes, mobile apps, and surveys, which enhances its versatility for user research. Users appreciate the platform's focus on human opinions over AI-generated content, making it a meaningful choice for qualitative insights.
- Users say that Maze stands out for its seamless integration with design tools like Figma, Sketch, and Adobe XD, allowing for easy testing of designs and prototypes. This capability is particularly praised by long-time users who find it invaluable for validating ideas before development.
- Reviewers mention that UserTesting's implementation process is generally smooth, but some users have noted challenges in matching the platform to their specific workflows. Despite this, the intuitive user interface and clear instructions help mitigate these issues, making onboarding easier for new users.
- According to verified reviews, Maze is recognized for its powerful automated reporting and analytics features, which help users generate insightful reports quickly. This functionality is highlighted as a significant advantage for teams looking to make informed decisions based on user research data.
- G2 reviewers highlight that while UserTesting has a strong focus on quality support, with high ratings for customer service, Maze users appreciate its ease of use and setup, often noting that it requires less time to get started. This can be a crucial factor for teams needing to implement user research tools rapidly.
- Users report that both platforms have their strengths, but UserTesting's higher overall satisfaction scores indicate a more robust user experience. However, Maze's competitive pricing, including a free entry-level option, makes it an attractive choice for smaller teams or those just starting with user research.
Pricing
Entry-Level Pricing
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Maze
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.1
79
8.6
599
Ease of Use
8.9
79
8.4
630
Ease of Setup
9.4
34
8.6
295
Ease of Admin
9.1
28
8.7
231
Quality of Support
8.7
64
9.0
522
Has the product been a good partner in doing business?
9.2
22
8.8
226
Product Direction (% positive)
8.4
66
8.1
589
Features by Category
User Response Methods
8.4
58
7.5
317
|
Verified
7.5
22
8.7
374
|
Verified
6.2
13
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
8.4
53
8.2
351
|
Verified
Participant Selection
7.6
37
7.4
126
Feature Not Available
5.5
81
7.6
12
6.9
107
7.1
32
8.1
374
|
Verified
Insights
8.2
57
7.7
344
|
Verified
8.2
47
7.7
312
|
Verified
7.8
44
7.4
312
|
Verified
Generative AI
6.8
11
6.6
83
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
5.7
5
Not enough data
6.4
6
Survey Management
9.7
10
9.0
35
|
Verified
8.5
8
8.3
83
|
Verified
9.3
10
8.6
107
|
Verified
8.0
10
8.5
100
|
Verified
Process Management
9.1
9
8.0
102
|
Verified
Feature Not Available
Feature Not Available
9.4
9
8.3
82
|
Verified
Feature Not Available
Feature Not Available
System Management
9.2
10
8.8
89
|
Verified
Feature Not Available
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maze and UserTesting are categorized as User Research and Enterprise Feedback Management
Unique Categories
Maze is categorized as User Research Repositories
UserTesting is categorized as Consumer Video Feedback, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
10.0%
Financial Services
10.0%
Design
9.1%
Transportation/Trucking/Railroad
3.6%
Other
53.6%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
What is Maze software?
1 Comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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