--- title: UserTesting Reviews meta_title: 'UserTesting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 792 reviews by the users' company size, role or industry to find out how UserTesting works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 792 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # UserTesting Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.4/5.0 **Total Reviews:** 792 ## About UserTesting UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs. ## UserTesting Pros & Cons **What users like:** - Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes. (86 reviews) - Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback. (64 reviews) - Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions. (45 reviews) - Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly. (36 reviews) - Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively. (33 reviews) - Users love the **easy setup and quick feedback** of UserTesting, enhancing their usability testing experience significantly. (32 reviews) - Feedback Management (29 reviews) - Insights (27 reviews) - Intuitive (27 reviews) - Feedback (25 reviews) **What users dislike:** - Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness. (28 reviews) - Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability. (26 reviews) - Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings. (22 reviews) - Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues. (19 reviews) - Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience. (19 reviews) - Users express concerns about **participant management issues** , including access limitations and inconsistent quality of feedback. (19 reviews) - Complexity (18 reviews) - Feature Limitations (17 reviews) - Users find the **dashboard overwhelming and navigation confusing** , making it difficult to access tools and features. (17 reviews) - Limitations (16 reviews) ## UserTesting Reviews ### 1. Frustrating Experience with UserTesting **Rating:** 1.5/5.0 stars **Reviewed by:** Robert K. | Sales And Marketing Director, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about UserTesting?** The initial setup of UserTesting was easy. **What do you dislike about UserTesting?** I didn't really get going with UserTesting because I had issues initially with the software and then trouble with the VPN. My account was deleted for no reason after I appealed many times to customer help. Their onboarding process needs some help. The initial interview had an issue with my VPN, and it was the only service that did. I attempted to get help from UserTesting with no results. It wasn’t very user-friendly, and there could be a lot more information available on the app itself. Communication was very complicated, and I was never offered any resolution. **What problems is UserTesting solving and how is that benefiting you?** UserTesting didn't solve problems for me; it actually created some. ### 2. Quick Recruiting, but Too Limited for Flexible User Testing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about UserTesting?** It's quick for recruiting to get quick findings, and has more or less ways to do quick user testing **What do you dislike about UserTesting?** It's limited in its capabilities. It's missing certain methods such as click test. It's limited in types of questions and formats you can use **What problems is UserTesting solving and how is that benefiting you?** They have new releases often, but it's still leaving a lot to be desired ### 3. Decent tool to gather user feedback and insights **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about UserTesting?** I like the ability to do unmoderated user testing without having to manually recruit participants as this saves me a ton of time! I also like the ability to use AI insights although they are sometimes inaccurate and definitely require double checking. **What do you dislike about UserTesting?** Yes, AI Insights, their CommUnity which used to be great but now is horrible (please bring the old community back and honor the badges and points everyone worked so hard to earn that suddenly disappeared in February). I'd also love if they improved their communication as they have ignored messages in the CommUnity when reaching out for help. Communication for support bugs that happen for test analysis, which are crucial to ensure those are accurate, requiring more manual work as I have to tediously check to ensure every single answer is correct. For example, you use a scale rating and users select one option but the Metrics tab shows they selected another option, we have premium chat support but weeks later it still isn't resolved after reaching out by chat and email for help leaving us to have to abandon the test results as they are not reliable and we simply don't have the time to go through each of them. I felt quite helpless at that point when UserTesting is supposed to speed things up not slow them down. **What problems is UserTesting solving and how is that benefiting you?** It helps us understand how users interact with our website and how we can make the experience better for them. Sometimes we have assumptions but aren't sure how they would truly feel about it and it helps to test those so we have answers early in the project. It also helps us move things forward in the process by showing why it's so important to make proposed changes. ### 4. Poorly designed product, slow outdated interface, few to no recent updates **Rating:** 2.0/5.0 stars **Reviewed by:** Grant L. | CEO **Reviewed Date:** April 08, 2025 **What do you like best about UserTesting?** The best thing is being able to quickly recruit people to test with minimal friction **What do you dislike about UserTesting?** It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind **What problems is UserTesting solving and how is that benefiting you?** Helps us test prototypes and design concepts ### 5. Powerful synthesis, but an overall clunky experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about UserTesting?** The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips. **What do you dislike about UserTesting?** The program is slow, and the menu options are hard to find. It takes a few times to remember all the settings and how to adjust them. It's also difficult to copy data out of the tool if you need to access it later. I like that I have the option to use my own panel, but their panel is very well trained. I've found the feedback from their trained users to be slightly biased due to their testing experience. Users also struggle to move the controls out of the way during testing and remember to see the prompt. They really struggle with the interface, and it can bias results. The old interface was a bit smoother for users. **What problems is UserTesting solving and how is that benefiting you?** Usability and click testing. It can be nice to have a consistently test that I don't need to modify. ### 6. It was good - then it got expensive. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about UserTesting?** I like the platform for the user testing. Easy to use. **What do you dislike about UserTesting?** The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep. **Recommendations to others considering UserTesting:** Go back to allow the purchasing of credits so smaller companies can still use your product. **What problems is UserTesting solving and how is that benefiting you?** We are a small company and we need to find quick ways to user test as needed. UT helped us with that. ### 7. I had several reviewers not even know what prototyping software was **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about UserTesting?** it’s very quick in giving responses and customer support. **What do you dislike about UserTesting?** some of their reviewers seem somewhat less than technically capable of giving good reviews. **Recommendations to others considering UserTesting:** make sure you give extremely detailed instructions on how to set up your prototype before you ask a user to review it. **What problems is UserTesting solving and how is that benefiting you?** I was trying to test how well users could interact with a prototype that I made for a class. ## UserTesting Discussions - [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote - [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) - 1 comment, 1 upvote - [Best Practices](https://www.g2.com/discussions/25834-best-practices) - 1 comment, 1 upvote - [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) - 2 comments, 1 upvote - [Can you send me documentation on how iterative product design feedback is better served with 5 inter](https://www.g2.com/discussions/can-you-send-me-documentation-on-how-iterative-product-design-feedback-is-better-served-with-5-inter) - 1 comment, 1 upvote - [View UserTesting pricing details and edition comparison](https://www.g2.com/products/usertesting/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+20%3A12%3A16+-0500&secure%5Bsession_id%5D=6bc5faba-fb04-4016-9689-061adf2b3a62&secure%5Btoken%5D=2d1bdeeec83faa608adfc51f5b46d5046a553d2d545cc258fa6945fe73619d98&format=llm_user) ## UserTesting Integrations - [Figma](https://www.g2.com/products/figma/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## UserTesting Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - Question Branching - Conditional Logic **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool - Single Sign On **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Process Management** - Feedback Aggregation - Real-Time Analysis - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Insights** - Computer Transcription - Analytics **Survey Insights** - Reporting & Analytics - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Summarization - Generative AI **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **System Management** - Security - System Monitoring - SSL Security - GPS **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Dynamic Content **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Agentic AI - Demo Automation** - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top UserTesting Alternatives - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (187 reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - 4.5/5.0 (174 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews)