UserTesting Reviews & Product Details

UserTesting Overview

What is UserTesting?

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. #1 rated in User Research category #1 rated in Software Testing category #1 rated for Easiest Setup #1 rated for Best Usability #1 rated for Fastest Implementation #1 rated for Easiest Administration

UserTesting Details
Website
Discussions
UserTesting Community
Languages Supported
English
Product Description

UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world’s top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.

How do you position yourself against your competitors?

With UserTesting, you get highly actionable qualitative insights in hours - not days or weeks - as your target customers 'think out loud' in recorded video sessions while they answer questions that you submit beforehand.

You can also schedule live conversations to probe deeper on topics or allow for more flexible conversations.

Setting up tests yourself is remarkably fast and easy and doesn’t require any special research training. In a matter of minutes, you can be ready to evaluate anything from a new webpage, competitor sites, apps, marketing concepts, prototypes, in-store customer experiences, etc. Or you can have UserTesting run your entire project for you, from study design to collecting data, analyzing videos, reporting, and communicating findings.

We've also designed a new application for product managers called Product Insight. Now product managers can make faster decisions with higher confidence based on customer insights they can collect themselves. No more project delays!

Seller Details
Seller
UserTesting
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@usertesting
42,527 Twitter followers
LinkedIn® Page
www.linkedin.com
1,299 employees on LinkedIn®
Paige M.
PM
Overview Provided by:
Paige Musto, MBA
VP, Corporate Marketing at UserTesting
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UserTesting Videos

UserTesting + AAA UserTesting + NBC Universal UserTesting + Eargo UserTesting + Microsoft UserTesting + Expedia UserTesting + Fandango UserTesting + FamilySearch UserTesting + Citrix UserTesting: The Human Insight Platform Get to know UserTesting and the value of Human Insights for your business. Meet Live Conversation by UserTesting. Speak and engage with your customers in real-time to gather Human Insights that empower you to make better business decisions.

UserTesting Screenshots

UserTesting Demo - Set up your test in minutes!
UserTesting Demo - Tasks and Questions
UserTesting Demo - Select your target audience
UserTesting Demo - Our new video player

UserTesting Downloads

Download
Proving the ROI of UX research
Download
Using human insights to engage buyers throughout their journey
Download
The complete guide to user testing websites, apps & prototypes
Download
How to guide: Scaling research for better CX
Download
A guide to buying the right user research platform
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UserTesting Reviews

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UD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips. Review collected by and hosted on G2.com.

What do you dislike?

The program is slow, and the menu options are hard to find. It takes a few times to remember all the settings and how to adjust them. It's also difficult to copy data out of the tool if you need to access it later.

I like that I have the option to use my own panel, but their panel is very well trained. I've found the feedback from their trained users to be slightly biased due to their testing experience.

Users also struggle to move the controls out of the way during testing and remember to see the prompt. They really struggle with the interface, and it can bias results. The old interface was a bit smoother for users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Usability and click testing. It can be nice to have a consistently test that I don't need to modify. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the platform for the user testing. Easy to use. Review collected by and hosted on G2.com.

What do you dislike?

The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go back to allow the purchasing of credits so smaller companies can still use your product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a small company and we need to find quick ways to user test as needed. UT helped us with that. Review collected by and hosted on G2.com.

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Open Discussions in UserTesting
Yunji K.
YK
Is there a way to integrate notes takes on usertesting to something like Airtable?
CommentComment
IC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

it’s very quick in giving responses and customer support. Review collected by and hosted on G2.com.

What do you dislike?

some of their reviewers seem somewhat less than technically capable of giving good reviews. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

make sure you give extremely detailed instructions on how to set up your prototype before you ask a user to review it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was trying to test how well users could interact with a prototype that I made for a class. Review collected by and hosted on G2.com.

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UserTesting Pricing

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UserTesting Features

Highest-Rated Features
  • On-Site - User Research
    • 8% above average
  • Video Interview - User Research
    • 2% above average
  • Video Snippets - User Research
    • Average
Lowest-Rated Features
  • Sorting - User Research
    • -5% below average
  • Collaboration - User Research
    • -7% below average
  • Analytics - User Research
    • -6% below average
Access Grid® Report
Data from Grid® Report for User Research | Winter 2021
Top Industries Represented
Computer Software
42
Financial Services
39
Information Technology and Services
37
Retail
29
Health, Wellness and Fitness
24
Other
439
Data from Grid® Report for User Research | Winter 2021

UserTesting User Ratings

8.4
Ease of Use
User Research Average: 8.9
9.0
Quality of Support
User Research Average: 8.9
8.7
Ease of Setup
User Research Average: 8.8
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UserTesting Categories on G2

Enterprise Feedback Management Software
Software Testing Tools
Mobile App Testing Software
User Research Software
Consumer Video Feedback Software

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