UserTesting Reviews & Product Details

We're currently using the User zoom and EnjoyHQ platforms and we love the integrations between them. UserZoom allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research. Review collected by and hosted on G2.com.

I'm anticipating the future of AI in UserZoom and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results. Review collected by and hosted on G2.com.

The thing I like best about UserTesting is how quickly and conveniently I can reach our customers and get feedback so that we can quickly made decisions and move on with product development. Review collected by and hosted on G2.com.

One downside is the quality of participants at times. There are professional test takers and bots trying to simply make money. Review collected by and hosted on G2.com.

What I appreciate most is their reward system—it truly feels magical. Review collected by and hosted on G2.com.

There are times when I feel like I would be a great match for a study, but I still don't get selected. Review collected by and hosted on G2.com.

Instructions are very clear and timely payments. Review collected by and hosted on G2.com.

Less tests comparatively and a lot of restrictions. Review collected by and hosted on G2.com.

UserTesting is one of the most complete tools in the market. They offer so many test types and their panel is robust, allowing us to run unlimited tests. The recording functionality is a differential. They constantly release product improvements. Review collected by and hosted on G2.com.

Their interface can be a bit complex for non-researchers as they offee too many possibilities.I would like them to simplify it and provide more guidance to non-researchers. Review collected by and hosted on G2.com.

I really liked how seamless the platform is to connect with other users in real time and get access to diverse audiences Review collected by and hosted on G2.com.

I wish there was a built in feature to synthesize information a bit easier to make data collection from user interviews more seamless Review collected by and hosted on G2.com.

UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive. Review collected by and hosted on G2.com.

The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners.

While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two.

Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product. Review collected by and hosted on G2.com.

good test or survey to earn some good income Review collected by and hosted on G2.com.

survey is avaliable for very less time u have to be active Review collected by and hosted on G2.com.

UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests. Review collected by and hosted on G2.com.

Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network. Review collected by and hosted on G2.com.

User Testing offers a quck and covenient way to recruit non-users for unmoderated tests from their panel. The size and diversity of the panel allows to get responses within hours instead of days. The platform is user fliendly and test builder is robust, supporting a variety of research study types and integrations.

Sometimes the quality of feedback some users provide can be low, but luckaly User Testing offers to replace any session that wasn't useful with another one free of chanrge, and this action is only a button away.

Overall, UserTesting streamlines the process of running user tests and makes it efficient. Review collected by and hosted on G2.com.

While UserTesting is an excellent tool for recruitment speed, the pricing is quite high. It's one of the more expensive options out there and the subscription caps the number of seats. This limits the scalability for growing teams or when trying to democratize research to other departments. This became a challenge as our team expanded, and it wasn’t cost-effective. Review collected by and hosted on G2.com.