UserTesting Reviews & Product Details

It is one of the more thorough options in the unmoderated testing space. If you pay as an add-on, they have a dedicated and accessible team for questions on structuring tests, upcoming roadmap updates, etc. Review collected by and hosted on G2.com.

Very confusing pricing structure that feels like smoke and mirrors at times. Low level of trust in their panel - a lot of "testers" that come across as falsfiying screener responses for incentives. The product itself is pretty limited in terms of test flexibility. Doesn't go in-depth in any particular research capability area. UserZoom acquisition doesn't seem to have fully happened and/or provides any additional benefit. Review collected by and hosted on G2.com.

UserTesting.com is an invaluable platform for gathering qualitative insights directly from target users. The ease of creating and distributing tests is great, and the variety of test types will also cover the research needs of any team. The sentiment video feedback feature is particularly useful, allowing us to observe genuine user interactions and reactions, which significantly enriches our understanding of user behavior and preferences. The pool of available testers is also decent Review collected by and hosted on G2.com.

While UserTesting.com offers extensive capabilities, the cost can be prohibitive, especially for smaller teams or startups with limited budgets. Additionally, the volume of data collected can sometimes be overwhelming, and the platform could benefit from more advanced data analysis tools to help distill key insights more efficiently. Sometimes testers respond to screening questions not very honestly, just to join a test. This can be a waste of time both for them and for the reseachers. The way video reels are created could also be more powerful, it's not great currently. Despite these minor drawbacks, the platform remains an essential tool for any UX researcher's toolkit. Review collected by and hosted on G2.com.

The best-in-class remote user testing tool available on the market. Review collected by and hosted on G2.com.

I've noticed that in the last five years, the pricing structure is increasingly inflexible and expensive. It makes it more difficult to convince leaders to pay for it, which makes testing less accessible than before. Review collected by and hosted on G2.com.

I like the speed to productivity I can achieve once I learned how to maneuver the nuances of UserZoom. I love the QX scoring, and the advanced testing features. Review collected by and hosted on G2.com.

The learning curve. Creating an a/b variant test is more difficult than it should be. Also, the Leaning tools aren't always helpful in explicitly explaining how to do certain things or limitations that are helpful to know. Review collected by and hosted on G2.com.

UserTesting.com offers an intuitive platform for gathering valuable user feedback through remote usability testing, providing insightful insights for enhancing digital experiences. Its user-friendly interface and robust features, making it effortless to conduct comprehensive usability tests and gain valuable insights for improving digital products. Recently UserTesting added new features such as the AI (Generate Summary) and the surveys Review collected by and hosted on G2.com.

UserTesting added survey features, would like to see more improvements, such as adding logic Review collected by and hosted on G2.com.

The speed at which I can create an experience, select the audience, publish the experience, test and gather results (usually) by the end of the day. The experience is very well structured, easy to learn and deep in reporting analysis. Review collected by and hosted on G2.com.

Dislike is a strong word. I dislike nothing about the tool, but I look forward to when "new" features are better integrated (SUS, as an example). Review collected by and hosted on G2.com.

Usertesting has provided so many insights on digital products that I have worked on for over ten years, it's very quick and easy to setup a test and their offering has improved with the use of user friendly metrics and AI tools. The test videos come back really fast allowing us to react in real time to evoling design problems. Review collected by and hosted on G2.com.

It takes a while to get to grips with the highlight reel tools - I feel this could be easier to create and manage. Review collected by and hosted on G2.com.

The team, research partner, the capabilities of building a test. Review collected by and hosted on G2.com.

Limited lanes, the quality of the participants, Waite time to complete a test, bots, incident rates. Review collected by and hosted on G2.com.

Usertesting provides an easy experience for curating the perfect test. The results are delivered in a compreshensive summary and it's easy to make edits to testing groups or questions if needed.

The leadership services are very helpful as well to help you reach your goals. The Customer Success Managers and Power sessions provided, helped me utilize the platform to the fullest extent. Review collected by and hosted on G2.com.

An area where Usertesting can improve is access to more professions from respondents. Review collected by and hosted on G2.com.

As the only established UXR platform, it makes it quick to find participants that fit a niche user group due to the size of its participant network. Review collected by and hosted on G2.com.

A lot of new developments focus on AI, when in reality there are much better features that can be developed (such as timed tasks) Review collected by and hosted on G2.com.