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At a Glance
Market Segments
Enterprise (41.9% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial
UserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUserlytics
Star Rating
(170)4.4 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its quality of support, with a score of 9.0, while Userlytics has a slightly higher score of 9.5, indicating that reviewers find Userlytics to be more responsive and helpful in addressing their concerns.
- Reviewers mention that UserTesting offers a wider variety of test feedback options, scoring 8.6 compared to Userlytics' 8.3, which suggests that users appreciate the flexibility in feedback methods available on UserTesting.
- G2 users highlight that Userlytics has a better score for privacy at 9.2, while UserTesting scores 8.2, indicating that users feel more secure with Userlytics regarding data protection and privacy measures.
- Users on G2 note that UserTesting's survey builder is less favorable, scoring only 5.8, while Userlytics has a higher score of 7.3, suggesting that Userlytics provides a more user-friendly and effective survey creation experience.
- Reviewers say that Userlytics shines in its sorting capabilities with a score of 8.8, compared to UserTesting's 7.7, indicating that users find it easier to manage and organize their feedback data with Userlytics.
- Users report that UserTesting has a more robust test history feature, scoring 8.5, which allows for better tracking of past tests, while Userlytics does not match this level of functionality, suggesting that users value this aspect highly in their testing processes.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Userlytics
Try Userlytics for Free
Free Trial
- https://www.userlytics.com/demo
Free Trial
UserTesting
Free Trial is available
Userlytics
Free Trial is available
Ratings
Meets Requirements
8.6
599
8.5
125
Ease of Use
8.4
630
8.2
126
Ease of Setup
8.6
295
8.6
70
Ease of Admin
8.7
231
8.6
63
Quality of Support
9.0
522
9.5
126
Has the product been a good partner in doing business?
8.8
226
9.3
64
Product Direction (% positive)
8.1
589
9.0
114
Features by Category
User Response Methods
7.6
317
|
Verified
8.3
77
|
Verified
8.7
374
|
Verified
8.4
89
|
Verified
8.7
296
|
Verified
8.4
86
|
Verified
7.1
182
|
Verified
7.3
51
8.2
351
|
Verified
8.0
82
|
Verified
Participant Selection
7.4
127
7.5
66
|
Verified
5.6
82
7.2
42
6.9
108
7.4
52
|
Verified
8.1
375
|
Verified
8.2
90
|
Verified
Insights
7.7
344
|
Verified
8.0
90
|
Verified
7.7
312
|
Verified
7.9
82
|
Verified
7.4
312
|
Verified
7.6
77
Generative AI
6.7
84
7.6
33
Feedback Source
8.0
113
8.1
13
8.4
130
8.7
13
8.4
131
7.7
11
7.7
83
7.7
10
8.3
155
7.7
15
Feedback Management
7.7
144
8.2
11
7.7
158
8.5
12
8.2
175
8.5
14
8.2
161
8.8
14
Insights
Feature Not Available
Feature Not Available
7.3
161
8.5
14
7.7
172
8.4
15
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Not enough data
Process Management
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Userlytics are categorized as Consumer Video Feedback, User Research, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
13.0%
Information Technology and Services
9.3%
Financial Services
8.7%
Marketing and Advertising
8.1%
Retail
5.0%
Other
55.9%
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Userlytics has no discussions with answers
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