# UserTesting vs Userlytics Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in overall user satisfaction, reflected in its high scores across various categories, particularly in user research and consumer video feedback. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which can be completed on any device.
- **Users say** that Userlytics offers a strong reporting feature, making it easy to organize participant responses for final reports. This capability is particularly beneficial for teams looking to streamline their analysis process, showcasing the platform's focus on effective data presentation.
- **Reviewers mention** that UserTesting's intuitive user interface and smooth animations enhance the overall experience, making it easier for users to navigate the platform. This user-friendly design is a significant advantage for those who prioritize ease of use in their daily tasks.
- **According to verified reviews** , Userlytics stands out for its access to high-quality users, which is crucial for gathering direct feedback to inform UX strategies. This feature is particularly valued by teams looking to gain actionable insights from their target audience.
- **G2 reviewers highlight** that while UserTesting has a larger market presence and a higher total number of reviews, Userlytics maintains a competitive edge in customer support quality, with users noting timely and effective assistance when needed.
- **Users report** that both platforms have their strengths, but UserTesting's broader range of test types and higher overall satisfaction ratings make it a preferred choice for enterprises, while Userlytics appeals to mid-market users with its free trial offering and strong transcription capabilities.



| | UserTesting | Userlytics | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 789 | 186 | 
| **Largest Market Segment** | Enterprise (41.9% of reviews) | Mid-Market (47.7% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free Trial | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

### Userlytics

Pros:
- Ease of Use (14 reviews)
- Customer Support (12 reviews)

Cons:
- Poor Usability (5 reviews)
- Not User-Friendly (4 reviews)

---
## Ratings Comparison
| Rating | UserTesting | Userlytics | 
|---|---|---|
  | **Meets Requirements** | 8.6 (601 reviews) | 8.4 (131 reviews) | 
  | **Ease of Use** | 8.4 (632 reviews) | 8.2 (132 reviews) | 
  | **Ease of Setup** | 8.6 (298 reviews) | 8.7 (75 reviews) | 
  | **Ease of Admin** | 8.7 (232 reviews) | 8.6 (68 reviews) | 
  | **Quality of Support** | 9.0 (524 reviews) | 9.5 (131 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (227 reviews) | 9.3 (69 reviews) | 
  | **Product Direction (% positive)** | 8.1 (591 reviews) | 8.8 (120 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Userlytics

#### Entry-Level Pricing

Plan: Try Userlytics for Free

Price: Free Trial

Key Features:
- https://www.userlytics.com/demo

[Browse all 6 editions](https://www.g2.com/products/userlytics/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 464 |
| **Userlytics** | 7.8/10 | 113 |

#### User Response Methods

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Survey** | 7.5 (318 reviews) ✓ Verified | 8.3 (78 reviews) ✓ Verified | 
| **Video Snippets** | 8.6 (375 reviews) ✓ Verified | 8.4 (90 reviews) ✓ Verified | 
| **Video Interview** | 8.7 (297 reviews) ✓ Verified | 8.4 (87 reviews) ✓ Verified | 
| **Photo Submission** | 7.1 (182 reviews) ✓ Verified | 7.3 (51 reviews) | 
| **Text/Notes** | 8.2 (352 reviews) ✓ Verified | 8.0 (83 reviews) ✓ Verified | 

#### Participant Selection

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **In-App** | 7.4 (126 reviews) | 7.5 (66 reviews) ✓ Verified | 
| **In-Store** | 5.5 (81 reviews) | 7.2 (42 reviews) | 
| **On-Site** | 6.9 (107 reviews) | 7.4 (52 reviews) ✓ Verified | 
| **Recruitment Pool** | 8.1 (375 reviews) ✓ Verified | 8.3 (94 reviews) ✓ Verified | 

#### Insights

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Analytics** | 7.7 (346 reviews) ✓ Verified | 8.0 (93 reviews) ✓ Verified | 
| **Collaboration** | 7.7 (312 reviews) ✓ Verified | 7.9 (83 reviews) ✓ Verified | 
| **Sorting** | 7.4 (313 reviews) ✓ Verified | 7.6 (78 reviews) | 

#### Generative AI

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI Text Summarization** | 6.6 (84 reviews) | 7.5 (34 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 258 |
| **Userlytics** | 8.3/10 | 15 |

#### Feedback Source

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Invitation** | 8.0 (114 reviews) | 8.1 (13 reviews) | 
| **Survey Link** | 8.4 (131 reviews) | 8.7 (13 reviews) | 
| **App** | 8.4 (131 reviews) | 7.7 (11 reviews) | 
| **Widget** | 7.7 (83 reviews) | 7.7 (10 reviews) | 
| **Recruitment Pool** | 8.3 (155 reviews) | 7.7 (15 reviews) | 

#### Feedback Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Media Library** | 7.7 (144 reviews) | 8.2 (11 reviews) | 
| **Sorting** | 7.7 (159 reviews) | 8.5 (12 reviews) | 
| **Sharing** | 8.2 (177 reviews) | 8.5 (14 reviews) | 
| **Privacy** | 8.2 (162 reviews) | 8.8 (14 reviews) | 

#### Insights

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Computer Transcription** | 7.3 (162 reviews) | 8.5 (14 reviews) | 
| **Analytics** | 7.7 (173 reviews) | 8.4 (15 reviews) | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.6/10 | 25 |
| **Userlytics** | N/A | N/A |

#### Analytics

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (20 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 6.7 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 6.8 (18 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Stakeholder Management** | 6.9 (18 reviews) | Not enough data | 
| **Multilanguage Support** | 6.2 (17 reviews) | Not enough data | 
| **Multiple Branding Support** | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.3 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Userlytics** | N/A | N/A |

#### Survey Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 
| **Question Types** | 7.9 (24 reviews) | Not enough data | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 

#### Survey Customization

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Branching/Skip Logic** | 6.0 (25 reviews) | Not enough data | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Userlytics** | N/A | N/A |

#### Generative AI

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | 

#### Survey Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 

#### System Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to UserTesting (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userlytics (1):** [Software Testing Tools](https://www.g2.com/categories/software-testing)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Userlytics | 
|---|---|---|
| **Small-Business** | 19.9% | 32.8% | 
| **Mid-Market** | 38.2% | 47.7% | 
| **Enterprise** | 41.9% | 19.5% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.6%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.9%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

#### Userlytics

- **Computer Software:** 13.2%
- **Information Technology and Services:** 9.0%
- **Financial Services:** 8.4%
- **Marketing and Advertising:** 8.4%
- **Retail:** 4.8%
- **Design:** 4.8%
- **Higher Education:** 4.2%
- **Health, Wellness and Fitness:** 3.6%
- **Research:** 3.0%
- **Entertainment:** 2.4%
- **Other:** 38.3%

---
## Alternatives

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---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

### Userlytics

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-userlytics)