# UserTesting vs Userlytics Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in overall user satisfaction, reflected in its high scores across various categories, particularly in user research and consumer video feedback. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which can be completed on any device.
- **Users say** that Userlytics offers a strong reporting feature, making it easy to organize participant responses for final reports. This capability is particularly beneficial for teams looking to streamline their analysis process, showcasing the platform's focus on effective data presentation.
- **Reviewers mention** that UserTesting's intuitive user interface and smooth animations enhance the overall experience, making it easier for users to navigate the platform. This user-friendly design is a significant advantage for those who prioritize ease of use in their daily tasks.
- **According to verified reviews** , Userlytics stands out for its access to high-quality users, which is crucial for gathering direct feedback to inform UX strategies. This feature is particularly valued by teams looking to gain actionable insights from their target audience.
- **G2 reviewers highlight** that while UserTesting has a larger market presence and a higher total number of reviews, Userlytics maintains a competitive edge in customer support quality, with users noting timely and effective assistance when needed.
- **Users report** that both platforms have their strengths, but UserTesting's broader range of test types and higher overall satisfaction ratings make it a preferred choice for enterprises, while Userlytics appeals to mid-market users with its free trial offering and strong transcription capabilities.



---
## Frequently Asked Questions

### What is the difference between UserTesting vs Userlytics?

UserTesting and Userlytics are both highly rated user research platforms, but UserTesting is most often cited for its ease of use and robust participant pool, while Userlytics stands out for its customer support and intuitive setup.

| [UserTesting](https://www.g2.com/products/usertesting/reviews) | [Userlytics](https://www.g2.com/products/userlytics/reviews) |
| --- | --- |
| 4.4/5 (792 reviews) | 4.4/5 (189 reviews) |
| Enterprise | Mid-Market |
| 8.6 | 8.7 |
| 9.0 | 9.5 |
| Ease of Use (86 all-time mentions) | Customer Support (12 all-time mentions) |



### How do the pricing models of UserTesting and Userlytics compare?

Userlytics is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to UserTesting.

- **UserTesting:** Reviewers frequently cite UserTesting as expensive, especially for startups and small teams, and mention that the cost can be above budget for frequent or large-scale testing.
- **Userlytics:** Reviewers describe Userlytics as reasonably priced and highlight its value, with several noting that it is cost-effective for both small and large teams.
- **Switching reasons:** In recent reviews, buyers mention switching to Userlytics for better pricing and more flexible participant recruitment options.



### What are the best alternatives to UserTesting and Userlytics?

The top three alternatives to UserTesting and Userlytics are Dscout, Lyssna, and Maze.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792) | Enterprise | Reviewers cite high cost, especially for small teams | Ease of Use (86 all-time mentions) |
| [Userlytics](https://www.g2.com/products/userlytics/reviews) | 4.4/5 (189) | Mid-Market | Reviewers highlight reasonable pricing and value | Customer Support (12 all-time mentions) |
| [Dscout](https://www.g2.com/products/dscout/reviews) | 4.5/5 (190) | Enterprise | — | High-quality participant panel and robust research features |
| [Lyssna](https://www.g2.com/products/lyssna/reviews) | 4.5/5 (183) | Mid-Market | — | Intuitive interface and fast feedback cycles |
| [Maze](https://www.g2.com/products/maze-maze/reviews) | 4.5/5 (111) | Mid-Market | — | Flexible testing methods and rapid prototyping support |



### Which User Research features should I prioritize when comparing UserTesting and Userlytics?

Buyers should prioritize participant recruitment, ease of setup, customer support, integrations, and feature flexibility when comparing UserTesting and Userlytics.

- **Participant Recruitment:** UserTesting is cited for its large and diverse participant pool (86 all-time mentions for ease of use), while Userlytics is praised for high-quality, well-matched testers and no repeat participants.
- **Ease of Setup:** UserTesting scores 8.6 and Userlytics 8.7 on Ease of Setup, with both products frequently mentioned for easy onboarding and intuitive setup.
- **Customer Support:** UserTesting scores 9.0 and Userlytics 9.5 on Quality of Support, with Userlytics receiving 12 all-time mentions for customer support and UserTesting 36.
- **Integrations:** Both products integrate with Figma, with UserTesting having 6 all-time mentions and Userlytics 5.
- **Feature Flexibility:** Userlytics offers unique features such as cross-system integration, natural language interaction, real-time action, and trigger alerts.



### What are the pros and cons of UserTesting vs Userlytics?

UserTesting’s headline strength is its ease of use and participant pool, while Userlytics is most often praised for its customer support and intuitive setup.

- **UserTesting strengths:** Ease of use (86 all-time mentions), helpful features (64), time-saving (45), robust participant recruitment, and intuitive dashboard.
- **UserTesting trade-offs:** High cost for small teams (19 all-time mentions), some missing features (26), and occasional participant quality issues.
- **Userlytics strengths:** Customer support (12 all-time mentions), easy setup (12), high-quality testers, intuitive interface, and flexible study methods.
- **Userlytics trade-offs:** Some reviewers cite poor usability (5 all-time mentions), occasional platform bugs, and a desire for more advanced analytics and interface modernization.



### Is UserTesting or Userlytics better for small businesses?

Userlytics is the better fit for small businesses, with a larger share of Mid-Market and positive small-business reviewer sentiment.

- **UserTesting:** Largest segment is Enterprise; reviewers from small businesses frequently cite high cost as a barrier.
- **Userlytics:** Largest segment is Mid-Market; reviewers highlight reasonable pricing and ease of setup for smaller teams.



### Which User Research platform has better integrations?

UserTesting and Userlytics are at parity for integrations, with both supporting Figma and similar reviewer-cited integration experiences.

- **UserTesting:** Figma integration is mentioned in 6 all-time reviews.
- **Userlytics:** Figma integration is mentioned in 5 all-time reviews.



### How do UserTesting and Userlytics compare on customer support?

Userlytics scores higher on Quality of Support by 0.5 points, making it the reviewer-preferred platform for support experiences.

- **UserTesting:** Reviewers mention helpful and responsive support (36 all-time mentions), but some cite slow responses or unresolved issues.
- **Userlytics:** Reviewers consistently praise fast, proactive, and highly responsive customer support (12 all-time mentions), with many describing support as a standout feature.



### Which is easier to implement, UserTesting or Userlytics?

Userlytics and UserTesting are at parity on Ease of Setup, with scores of 8.7 and 8.6 respectively, and both are frequently cited for easy implementation.

- **UserTesting:** Reviewers describe setup as straightforward and intuitive, with many citing quick onboarding and minimal training required.
- **Userlytics:** Reviewers highlight very easy initial setup, clear onboarding steps, and a user-friendly interface that supports fast implementation.



### Which product has better App?

UserTesting and Userlytics are at parity on App, with both products frequently cited for ease of use and intuitive interfaces.

- **UserTesting:** Ease of Use (86 all-time mentions), intuitive dashboard, and positive feedback on app usability.
- **Userlytics:** Ease of Use (14 all-time mentions), intuitive interface, and positive reviewer sentiment on app experience.



| | UserTesting | Userlytics | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 792 | 189 | 
| **Largest Market Segment** | Enterprise (41.8% of reviews) | Mid-Market (48.6% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free Trial | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (85 reviews)
- Helpful (63 reviews)

Cons:
- Testing Difficulties (27 reviews)
- Missing Features (26 reviews)

### Userlytics

Pros:
- Ease of Use (14 reviews)
- Customer Support (12 reviews)

Cons:
- Poor Usability (5 reviews)
- Not User-Friendly (4 reviews)

---
## Ratings Comparison
| Rating | UserTesting | Userlytics | 
|---|---|---|
  | **Meets Requirements** | 8.6 (605 reviews) | 8.4 (132 reviews) | 
  | **Ease of Use** | 8.4 (636 reviews) | 8.2 (133 reviews) | 
  | **Ease of Setup** | 8.6 (302 reviews) | 8.7 (76 reviews) | 
  | **Ease of Admin** | 8.7 (234 reviews) | 8.6 (68 reviews) | 
  | **Quality of Support** | 9.0 (528 reviews) | 9.5 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (229 reviews) | 9.3 (69 reviews) | 
  | **Product Direction (% positive)** | 8.1 (595 reviews) | 8.8 (121 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Userlytics

#### Entry-Level Pricing

Plan: Try Userlytics for Free

Price: Free Trial

Key Features:
- https://www.userlytics.com/demo

[Browse all 6 editions](https://www.g2.com/products/userlytics/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Additional Functionality

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 468 |
| **Userlytics** | 7.8/10 | 114 |

#### User Response Methods

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Survey** | 7.5 (319 reviews) ✓ Verified | 8.3 (78 reviews) ✓ Verified | 
| **Video Snippets** | 8.6 (377 reviews) ✓ Verified | 8.4 (90 reviews) ✓ Verified | 
| **Video Interview** | 8.7 (298 reviews) ✓ Verified | 8.4 (87 reviews) ✓ Verified | 
| **Photo Submission** | 7.1 (184 reviews) ✓ Verified | 7.3 (51 reviews) | 
| **Text/Notes** | 8.2 (352 reviews) ✓ Verified | 8.0 (83 reviews) ✓ Verified | 
| **Commenting/Notes** | Not enough data | Not enough data | 

#### Participant Selection

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **In-App** | 7.4 (126 reviews) | 7.5 (66 reviews) ✓ Verified | 
| **In-Store** | 5.5 (81 reviews) | 7.2 (42 reviews) | 
| **On-Site** | 6.9 (107 reviews) | 7.4 (52 reviews) ✓ Verified | 
| **Recruitment Pool** | 8.2 (378 reviews) ✓ Verified | 8.3 (95 reviews) ✓ Verified | 
| **Single Sign On** | Not enough data | Not enough data | 

#### Insights

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Analytics** | 7.7 (348 reviews) ✓ Verified | 8.0 (93 reviews) ✓ Verified | 
| **Collaboration** | 7.6 (312 reviews) ✓ Verified | 7.9 (83 reviews) ✓ Verified | 
| **Sorting** | 7.4 (313 reviews) ✓ Verified | 7.6 (78 reviews) | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI Text Summarization** | 6.6 (85 reviews) | 7.5 (35 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **User Journeys** | Not enough data | Not enough data | 
| **Usability Testing** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **For Mobile** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Unmoderated Testing** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Software Testing Management** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Prototype Creation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **User Research Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **For Websites** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Design Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Moderated Usability Testing** | Not enough data | Not enough data | 
| **Quantitative Metrics** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Video recording/Transcriptions** | Not enough data | Not enough data | 
| **Customizable Categories** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Performance Testing** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Demographic Data** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 260 |
| **Userlytics** | 8.3/10 | 15 |

#### Feedback Source

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Invitation** | 8.0 (115 reviews) | 8.1 (13 reviews) | 
| **Survey Link** | 8.4 (133 reviews) | 8.7 (13 reviews) | 
| **App** | 8.4 (132 reviews) | 7.7 (11 reviews) | 
| **Widget** | 7.7 (84 reviews) | 7.7 (10 reviews) | 
| **Recruitment Pool** | 8.3 (156 reviews) | 7.7 (15 reviews) | 

#### Feedback Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Media Library** | 7.7 (145 reviews) | 8.2 (11 reviews) | 
| **Sorting** | 7.7 (160 reviews) | 8.5 (12 reviews) | 
| **Sharing** | 8.2 (178 reviews) | 8.5 (14 reviews) | 
| **Privacy** | 8.2 (163 reviews) | 8.8 (14 reviews) | 

#### Insights

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Computer Transcription** | 7.3 (163 reviews) | 8.5 (14 reviews) | 
| **Analytics** | 7.7 (174 reviews) | 8.4 (15 reviews) | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 24 |
| **Userlytics** | N/A | N/A |

#### Analytics

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (19 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 6.5 (18 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 6.6 (17 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Stakeholder Management** | 6.9 (17 reviews) | Not enough data | 
| **Multilanguage Support** | 6.0 (16 reviews) | Not enough data | 
| **Multiple Branding Support** | 6.0 (17 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 5.6 (16 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.1 (18 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Userlytics** | N/A | N/A |

#### Survey Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 
| **Customizable Questions** | 7.9 (24 reviews) | Not enough data | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Question Branching** | 6.0 (25 reviews) | Not enough data | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Userlytics** | N/A | N/A |

#### Generative AI

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | UserTesting | Userlytics | 
|---|---|---|
| **Customizable Questions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Face-to-Face** | Not enough data | Not enough data | 
| **Survey Sample Management** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Phone-Based** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Panel Management** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Paper-Based** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to UserTesting (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userlytics (1):** [Software Testing Tools](https://www.g2.com/categories/software-testing)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Userlytics | 
|---|---|---|
| **Small-Business** | 19.9% | 32.2% | 
| **Mid-Market** | 38.2% | 48.6% | 
| **Enterprise** | 41.8% | 19.2% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Health, Wellness and Fitness:** 3.8%
- **Consumer Goods:** 3.8%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.7%

#### Userlytics

- **Computer Software:** 13.1%
- **Information Technology and Services:** 8.9%
- **Financial Services:** 8.3%
- **Marketing and Advertising:** 8.3%
- **Retail:** 4.8%
- **Design:** 4.8%
- **Higher Education:** 4.2%
- **Health, Wellness and Fitness:** 3.6%
- **Research:** 3.0%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 38.7%

---
## Alternatives

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- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (527 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
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### Alternatives to Userlytics

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- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (190 reviews)
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- [Postman](https://www.g2.com/products/postman/reviews) — 4.6/5 stars (1798 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (290 reviews)

---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment, 1 upvote
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

### Userlytics

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-userlytics)