UserTesting Reviews & Product Details

UserTesting Overview

What is UserTesting?

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. #1 rated in User Research category #1 rated in Software Testing category #1 rated for Easiest Setup #1 rated for Best Usability #1 rated for Fastest Implementation #1 rated for Easiest Administration

UserTesting Details
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Product Description

UserTesting’s Human Insight Platform enables companies to see, hear and talk to their customers as they engage with products, apps and messaging. Half of the world’s top 100 brands partner with UserTesting to make more informed decisions based on customer feedback.

How do you position yourself against your competitors?

With UserTesting, you get highly actionable qualitative insights in hours - not days or weeks - as your target customers 'think out loud' in recorded video sessions while they answer questions that you submit beforehand.

You can also schedule live conversations to probe deeper on topics or allow for more flexible conversations.

Setting up tests yourself is remarkably fast and easy and doesn’t require any special research training. In a matter of minutes, you can be ready to evaluate anything from a new webpage, competitor sites, apps, marketing concepts, prototypes, in-store customer experiences, etc. Or you can have UserTesting run your entire project for you, from study design to collecting data, analyzing videos, reporting, and communicating findings.

We've also designed a new application for product managers called Product Insight. Now product managers can make faster decisions with higher confidence based on customer insights they can collect themselves. No more project delays!

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San Francisco, CA
42,527 Twitter followers
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1,299 employees on LinkedIn®
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What do you like best?

The video editing, testing building and ease of capture is the best part of the product. Review collected by and hosted on

What do you dislike?

The video editing dashboard is confusing where you have the option to clip and take notes or make indicators... I got lost every now and then. My goal was to know why I was making certain marks on the videos. Review collected by and hosted on

Recommendations to others considering the product:

The price jump in 2016 was outrageous for our team. We left UserTesting and came up with new solutions. Although UX research is gaining popularity, their budgets aren't in my experience. Review collected by and hosted on

What problems are you solving with the product? What benefits have you realized?

We mostly used UserTesting for usability testing with the release of sprints or with prototypes. Review collected by and hosted on

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