Best Professional Services Automation Software

How Many Professional Services Automation Software Products Does G2 Track?

Total Products under this Category: 334

Category Stats (Nov 2026)

  • Average Rating: 4.36/5 (↑0.04 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Whizible (+11.11%) - Among all products in this category, Whizible recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Professional Services Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,200+ Authentic Reviews
  • 334+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Professional Services Automation Software

G2 Grid® for Professional Services Automation Software plotting products by satisfaction and market presence

Highlighted products: Autotask, BigTime, Deltek Vantagepoint, Syncro, CMap, Kantata Professional Services Automation (formerly Mavenlink+ Kimble), SAP Cloud ERP (SAP S/4HANA Cloud), and Rocketlane.

Underlying data: [Grid® JSON](https://www.g2.com/categories/professional-services-automation/grids.json?focus%5B%5D=autotask&focus%5B%5D=bigtime&focus%5B%5D=deltek-vantagepoint&focus%5B%5D=syncro&focus%5B%5D=cmap&focus%5B%5D=kantata-professional-services-automation-formerly-mavenlink-kimble&focus%5B%5D=sap-cloud-erp-sap-s-4hana-cloud&focus%5B%5D=rocketlane-corp)

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business.

Average Rating: 4.3/5.0

Total Reviews: 638

How Do G2 Users Rate Autotask?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.9/10)
  • Portfolio Performance: 6.7/10 (Category avg: 7.9/10)
  • Workflow: 8.3/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Autotask?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 69% Small, 27% Medium

What Do G2 Reviewers Say About Autotask?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Autotask, appreciating its user-friendly interface and quick navigation for efficient management.
  • Users value the extensive integration options in Autotask, allowing for great customization to fit their workflow.
  • Users appreciate the efficient ticket management and automation features of Autotask, enhancing overall operational productivity.
  • Users value the automation features of Autotask, which significantly streamline workflows and enhance efficiency.
  • Users value the easy integrations of Autotask, enhancing their workflow and connectivity with other tools effectively.
Cons
  • Users find the complex usability of Autotask frustrating, particularly due to confusing menus and lengthy processes.
  • Users warn of a steep learning curve in Autotask, making report creation and navigation challenging for newcomers.
  • Users highlight the missing features in Autotask, finding the project management module basic and lacking depth.
  • Users find Autotask's limited functionality frustrating, as it lacks essential features for basic tasks and project management.
  • Users find Autotask to have a not user-friendly interface, making navigation and project management frustrating and unintuitive.

What Are Recent G2 Reviews of Autotask?

What Are G2 Users Discussing About Autotask?

BigTime

BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, and manual handoffs between sales and delivery. This creates misaligned expectations, margin erosion, and frustrated clients. BigTime changes that. We unify the entire professional services journey—from scoping and quoting to staffing and invoicing—so you can sell with confidence, deliver with precision, and grow with profitability.
 BigTime helps professional services firms reduce operational costs, easily align talent to the right projects, and accelerate time to get paid for completed work, all while enabling quicker decision-making by delivering the information you need, when you need it. By streamlining project operations, maximizing resource utilization, accelerating the account receivable cycle, and connecting scattered data sources, BigTime makes it easier for professional services firms to scale and grow. With 2,800+ customers and 20+ years of experience, BigTime is built to get you up and running quickly, operate with flexibility and agility, and enable you to solve today’s challenges while scaling with you for tomorrow’s opportunities.

Average Rating: 4.4/5.0

Total Reviews: 1,781

How Do G2 Users Rate BigTime?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Portfolio Performance: 8.2/10 (Category avg: 7.9/10)
  • Workflow: 8.1/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind BigTime?

  • Seller: BigTime
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    166 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, President
  • Top Industries: Accounting, Architecture & Planning
  • Company Size: 74% Small, 19% Medium

What Do G2 Reviewers Say About BigTime?

AI-generated summary from verified user reviews

Pros
  • Users find BigTime's ease of use enhances their productivity, making navigation and task management simple and intuitive.
  • Users value the strong time tracking features of BigTime, simplifying project management and enhancing team productivity.
  • Users find BigTime's intuitive interface easy to navigate, with convenient access from any browser for greater flexibility.
  • Users value the tracking ease of BigTime, noting its intuitive design and seamless integration with QuickBooks.
  • Users value the time-saving features of BigTime, simplifying time tracking and invoicing for professional services.
Cons
  • Users are frustrated by missing features like automatic column alignment and task copying, impacting their efficiency.
  • Users find the software time-consuming, with setup and customization processes requiring considerable effort and trial and error.
  • Users find the learning curve steep, facing difficulties with customizing reports and dashboards effectively.
  • Users express frustration with manual entry requirements that disrupt workflow and complicate task reporting.
  • Users express frustration with persistent software bugs and inadequate support response times that hinder billing processes.

What Are Recent G2 Reviews of BigTime?

What Are G2 Users Discussing About BigTime?

Deltek Vantagepoint

Deltek Vantagepoint is an AI-powered, project-based ERP that helps architecture, engineering, and consulting firms manage projects and financials in one application — so teams gain clarity, speed, and profitability across the entire project lifecycle. It connects pipeline, people, projects, and financials from pursuit through to project closeout, eliminating handoffs and data silos. With embedded AI, predictive insights, and intuitive workflows, Vantagepoint enables firms to win the right work, plan smarter, deliver profitable projects, and close the month faster. Best for: Professional services firms in architecture, engineering, and consulting that need a single ERP built for the way project-based businesses actually work — not a generic system with project features bolted on. Use cases:  Build a healthier pipeline by connecting client, pursuit, and resource intelligence in one CRM  Assign the right people to the right projects by balancing workloads and forecasting demand  Keep projects on track with predictive metrics, project-specific KPIs, and automated notifications  Speed up billing cycles and improve cash flow with automated invoice approvals and interactive billing  Simplify time entry and expense capture using AI-powered Timesheet Assist and intelligent character recognition Key Features:  Ask Dela — the AI orchestrator that answers questions, surfaces insights, and completes tasks  Smart Summaries for firms and projects — concise, AI-generated executive briefings  Interactive dashboards and KPIs with Deltek Clarity A&E industry benchmarks  Resource management with skills-based search, capacity planning, and Gantt-based project scheduling  Automated AP invoice processing, draft invoice markups, and Vantagepoint Payments for AR and AP automation Why project-based firms choose Vantagepoint:  One application replaces disconnected systems across the full project lifecycle. Vantagepoint connects pipeline, resource planning, project delivery, and financials — eliminating the data gaps and duplicate work caused by stitching separate tools together.  AI is embedded where teams already work — not added as a separate tool. Ask Dela, Smart Summaries, Dela Insights, Timesheet Assist, and intelligent character recognition operate inside daily workflows to reduce manual effort and surface insights at the point of decision.  Purpose-built for architecture, engineering, and consulting firms. Workflows, financial structures, and reporting are designed around project- based operations — including multi-company, multi-currency project financials — so firms do not need to force-fit a generic ERP. Used by: Architecture, engineering, and consulting firms — from growing practices to large multi-office enterprises — rely on Vantagepoint to run their project-based operations. 98% of the Top 500 Architecture and Engineering firms rely on Deltek, and more than 2,000 companies run their business on Vantagepoint.

Average Rating: 4.1/5.0

Total Reviews: 734

How Do G2 Users Rate Deltek Vantagepoint?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Portfolio Performance: 7.1/10 (Category avg: 7.9/10)
  • Workflow: 7.5/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Deltek Vantagepoint?

  • Seller: Deltek
  • Company Website:
  • Year Founded: 1983
  • HQ Location: Herndon, VA
  • LinkedIn® Page: www.linkedin.com
    4,856 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Controller, Accountant
  • Top Industries: Architecture & Planning, Civil Engineering
  • Company Size: 62% Medium, 17% Small

What Do G2 Reviewers Say About Deltek Vantagepoint?

AI-generated summary from verified user reviews

Pros
  • Users find Deltek Vantagepoint to be intuitively easy to use, enhancing their project visibility and overall experience.
  • Users appreciate the ease of use and integration of Deltek Vantagepoint, enhancing collaboration and project management efficiency.
  • Users appreciate the user-friendly interface and project visibility of Deltek Vantagepoint, enhancing overall productivity and experience.
  • Users value the reporting efficiency of Deltek Vantagepoint, appreciating its integration and seamless information organization.
  • Users value the customizability of Deltek Vantagepoint, allowing tailored solutions for company-specific needs.
Cons
  • Users experience poor reporting with Deltek Vantagepoint, finding it unintuitive and slow, causing frustration and inefficiency.
  • Users are frustrated by missing features like outdated help documentation and a less than intuitive invoice editor.
  • Users face complex usability issues with Deltek Vantagepoint, including outdated help materials and unresponsive support.
  • Users find the learning curve steep, impacting their ability to use Deltek Vantagepoint effectively without adequate training.
  • Users find the complexity of Deltek Vantagepoint frustrating, especially regarding reporting and data cross-linking challenges.

What Are Recent G2 Reviews of Deltek Vantagepoint?

What Are G2 Users Discussing About Deltek Vantagepoint?

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Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

Average Rating: 4.5/5.0

Total Reviews: 568

How Do G2 Users Rate Syncro?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Portfolio Performance: 6.2/10 (Category avg: 7.9/10)
  • Workflow: 7.3/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.8/10 (Category avg: 10/10)

Who Is the Company Behind Syncro?

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 80% Small, 9% Medium

What Do G2 Reviewers Say About Syncro?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Syncro, appreciating intuitive setups and efficient features like AI integration.
  • Users praise Syncro's ease of use and valuable features, including automated ticketing and efficient scripting capabilities.
  • Users value Syncro's easy setup, appreciating the smooth transition and user-friendly experience it offers.
  • Users value the extensive integrations offered by Syncro, enhancing efficiency with existing business tools and functionalities.
  • Users value the automation capabilities of Syncro, enhancing efficiency and simplifying overall operations in their workflows.
Cons
  • Users express the need for missing features in Syncro, particularly regarding automation and user interface improvements.
  • Users note that improvement is needed in customization options and interface intuitiveness for a better experience.
  • Users desire more automations and efficiency in Syncro, noting issues with scaling and usability across platforms.
  • Users report challenges with feature issues, including a less intuitive interface and limits in remote access capabilities.
  • Users find Syncro's limitations in customization and tracking features hinder their overall experience and functionality.

What Are Recent G2 Reviews of Syncro?

What Are G2 Users Discussing About Syncro?

CMap

CMap is a PSA software that helps professional services firms, from consultancies to architecture & engineering practices, manage their people, projects, profits and more - all in one place. We help project-based businesses to move on from spreadsheets and retire homegrown, ad-hoc tools to give them complete visibility, clarity, and control over their firm. Whether it’s winning new business, delivering projects, resourcing, billing, or reporting, it can all be done in one easy-to-use platform. CMap is trusted by over 750 service firms around the globe, from executives, operations leaders, finance teams, and project managers, down to individual consultants and architects. We offer four distinct, sector-specific products: CMap Consulting Edition, CMap AEC edition, CMap PIM & CMap Mail. CMap goes far beyond traditional project management or CRM systems. It’s a modular, fully integrated, cloud-based platform designed to support your entire business lifecycle from the first client conversation to the final invoice. Our core features include: - CRM - Win more of the right work. Track opportunities, manage pipelines, and forecast revenue with accuracy. No more fragmented data or endless email chains. - Project Management - Deliver on time and on budget. Plan projects, allocate resources, and monitor progress with live budget-vs-actual insights and milestone tracking. - Resourcing & Capacity Planning - Match the right people to the right projects. Balance workloads, identify bottlenecks early, and make data-driven decisions about hiring and utilization. - Time & Expenses - Give your teams a simple, intuitive way to log time and expenses from any device. Improve compliance and capture billable time effortlessly. - Billing & Financials - Keep cash flowing and admin low. Automate invoicing, track WIP, manage revenue recognition, and connect seamlessly to your accounting software. - Reporting & Business Intelligence - See the full picture. Real-time dashboards and customizable reports turn data into insight, helping you make faster, more confident decisions. CMap helps professional services firms streamline operations, escape
Excel hell, & get back to doing what they do best.

Average Rating: 4.4/5.0

Total Reviews: 333

How Do G2 Users Rate CMap?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Portfolio Performance: 6.4/10 (Category avg: 7.9/10)
  • Workflow: 7.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind CMap?

  • Seller: CMAP Software Ltd
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Alderley Edge, GB
  • LinkedIn® Page: www.linkedin.com
    231 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Finance Manager
  • Top Industries: Architecture & Planning, Consulting
  • Company Size: 57% Small, 41% Medium

What Do G2 Reviewers Say About CMap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CMap, finding it intuitive and beneficial for their workflow.
  • Users appreciate the easy-to-use project management features of CMap, enhancing clarity and organization across projects.
  • Users rave about the exceptional customer support of CMap, enhancing their overall experience and satisfaction.
  • Users find CMap intuitive and user-friendly, enhancing setup ease and overall workflow efficiency.
  • Users value the intuitive design and comprehensive features of CMap, enhancing project management and financial tracking.
Cons
  • Users find CMap has limited features, especially in reporting and mobile functionality, affecting their overall experience.
  • Users often face integration issues with CMap, affecting functionality and collaboration with various systems.
  • Users find CMap's limited functionality frustrating, particularly with inconsistent design and basic reporting capabilities.
  • Users find the complex usability of CMap challenging, hindering effective reporting and integration processes.
  • Users find limitations in reporting and design consistency, impacting their overall experience with CMap.

What Are Recent G2 Reviews of CMap?

What Are G2 Users Discussing About CMap?

Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

Kantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. With a platform that connects everything from scoping to resourcing to forecasting, you can always deliver amazing. The real challenge for most PS organizations is that their projects are so unpredictable. They never really know how an engagement is going to play out until it’s too late to do anything about it. And that undermines profits, strains resources, and leaves clients wondering what they’re really paying for. Kantata PSA puts an end to unpredictable projects by enabling you to: • Instantly assemble the ideal team – so you can deploy resources based on the best match for scope, scheduling, skillsets, and more • Easily amplify institutional knowledge – by turning past experience into real-time intelligence so all your expertise is available to all your people • Confidently forecast every outcome – with an accurate, comprehensive view of everything from revenue and margins to capacity and sentiment Not every services firm operates the same way — and your PSA shouldn’t either. Kantata is the only PSA offering both a Salesforce-native and an open infrastructure option, so you can choose the ecosystem that fits your business. With over 1,200 prebuilt connectors — including Salesforce, NetSuite, HubSpot, Workday, Sage Intacct, Microsoft Dynamics 365, Google Workspace, and Jira — Kantata extends the value of your existing tech stack while keeping all your operational data connected in one AI-powered platform. That’s why professional services organizations across software, IT services, management consulting, and marketing agencies rely on Kantata to operate with greater precision, predictability, and profitability. Leading organizations like Deloitte, Sage, and Hitachi trust Kantata, and our customers consistently achieve a 33% increase in on-time project delivery.

Average Rating: 4.2/5.0

Total Reviews: 1,515

How Do G2 Users Rate Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Portfolio Performance: 7.3/10 (Category avg: 7.9/10)
  • Workflow: 7.4/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

Who Uses This Product?

  • Who Uses This: Project Manager, Consultant
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 57% Medium, 30% Small

What Do G2 Reviewers Say About Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

AI-generated summary from verified user reviews

Pros
  • Users value Kantata for its real-time financial visibility and resource management, significantly enhancing project efficiency and profitability.
  • Users value the efficient project tracking in Kantata, enhancing workload management, profitability, and team accountability.
  • Users value the ease of use of Kantata, benefiting from streamlined features and simplified training for new staff.
  • Users highlight the reporting efficiency of Kantata, benefiting from seamless integration of resourcing and revenue functions.
  • Users value the efficient report generation in Kantata, streamlining project management and enhancing visibility and control.
Cons
  • Users struggle with complex usability in Kantata, finding advanced features hidden and configuration processes overwhelming.
  • Users face a significant learning curve with Kantata, as configuring features can be overwhelming and complex.
  • Users find Kantata's interface not intuitive, with hidden features and a challenging dashboard creation process.
  • Users find the lack of intuitive features in task management frustrating, impacting workflow and efficiency.
  • Users are frustrated by the lack of customization, hindering efficiency and complicating project management tasks drastically.

What Are Recent G2 Reviews of Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

What Are G2 Users Discussing About Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

Rocketlane

Rocketlane is the only execution platform for professional services. For decades, PSA tools tracked the work — status, resources, financials — but never executed on it. Rocketlane, with Nitro,Rocketlane’s native AI capabilities, runs the actual work: from kickoff, plan generation, QBR, status, and customer onboarding, on the same platform the team already tracks against. Operations, delivery, and the work itself live on one engagement record, on the same data the human manages. Rocketlant works with service leaders to define your successes and provide desired outcomes. Proven across 800 customers, including 19 of the Forbes Cloud 100.

Average Rating: 4.7/5.0

Total Reviews: 853

How Do G2 Users Rate Rocketlane?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Portfolio Performance: 9.0/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Rocketlane?

  • Seller: Rocketlane Corp
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Walnut, US
  • LinkedIn® Page: www.linkedin.com
    310 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Medium, 27% Small

What Do G2 Reviewers Say About Rocketlane?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Rocketlane, enjoying its intuitive interface and seamless project management features.
  • Users appreciate the intuitive project management capabilities of Rocketlane, enjoying its organized layout and seamless collaboration tools.
  • Users find task management effortless with Rocketlane, thanks to integrated tools and streamlined project tracking.
  • Users appreciate the transparent project tracking in Rocketlane, allowing clear oversight of timelines, tasks, and progress.
  • Users praise Rocketlane for its seamless team collaboration, enhancing project communication and simplifying management tasks significantly.
Cons
  • Users express concerns about missing features like audit logs and reporting capabilities in Rocketlane.
  • Users experience slow performance with Rocketlane, leading to delays in responses and notification fatigue during complex projects.
  • Users experience a learning curve with Rocketlane as workflows are not immediately clear, initially slowing down productivity.
  • Users find limited customization options in Rocketlane restrict their ability to tailor the platform to their needs.
  • Users find Rocketlane's interface not intuitive, struggling with features like tagging and templates that hinder user experience.

What Are Recent G2 Reviews of Rocketlane?

What Are G2 Users Discussing About Rocketlane?

SAP Cloud ERP (SAP S/4HANA Cloud)

SAP Cloud ERP (S/4HANA Cloud) is a modular, cloud-based enterprise resource planning (ERP) solution that brings embedded AI into core business processes to help organizations of any size improve productivity, efficiency, and scalability. It supports critical business functions including finance, supply chain, human resources, and sales, while providing industry best-practice processes, predictable subscription-based costs, and the flexibility to add capabilities, users, and functionality as business needs evolve. With proven implementation tools and preconfigured processes, SAP Cloud ERP enables organizations to go live quickly and confidently while supporting ongoing growth and innovation. For midsize organizations who want to adopt SAP Cloud ERP the primary offering is SAP GROW, which combines SAP Cloud ERP with preconfigured best practices, implementation services, and adoption resources to help businesses achieve rapid, scalable cloud ERP deployment. For even quicker deployment, there’s SAP GROW Fast, a prepackaged offering delivered by SAP partners.

Average Rating: 4.4/5.0

Total Reviews: 987

How Do G2 Users Rate SAP Cloud ERP (SAP S/4HANA Cloud)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Portfolio Performance: 8.5/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SAP Cloud ERP (SAP S/4HANA Cloud)?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP

Who Uses This Product?

  • Who Uses This: Consultant, Senior Consultant
  • Top Industries: Information Technology and Services, Accounting
  • Company Size: 47% Large, 36% Medium

What Do G2 Reviewers Say About SAP Cloud ERP (SAP S/4HANA Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the speed and ease of use of SAP Cloud ERP, enhancing reporting efficiency and task management.
  • Users value the speed and ease of use of SAP Cloud ERP, enhancing efficiency and real-time decision-making.
  • Users value the speed and ease of use of SAP Cloud ERP, enhancing efficiency in financial reporting and processes.
  • Users value the high efficiency of SAP Cloud ERP, enjoying faster processing and streamlined data management.
  • Users value the real-time data access of SAP Cloud ERP, enhancing decision-making and operational efficiency across departments.
Cons
  • Users find the complexity of integration and limited customization challenging, requiring extensive training and supervision for effective use.
  • Users face a steep learning curve with SAP Cloud ERP, especially transitioning from traditional systems, requiring extensive training.
  • Users struggle with a steep learning curve, requiring extensive training to navigate SAP Cloud ERP's complex features and integration.
  • Users find the complex setup process challenging, requiring significant time and effort for implementation and configuration.
  • Users find the limited customization of SAP Cloud ERP restrictive, often requiring workarounds for necessary adjustments.

What Are Recent G2 Reviews of SAP Cloud ERP (SAP S/4HANA Cloud)?

What Are G2 Users Discussing About SAP Cloud ERP (SAP S/4HANA Cloud)?

Planhat

Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes. Commercial teams at B2B enterprises use Planhat to automate workflows across the entire customer lifecycle, from onboarding and expansion to renewals and scaled customer success, turning better outcomes into revenue growth and enduring profitability. The platform spans three solutions; a category-leading Customer Success Platform (CSP), a comprehensive CRM system, and most recently, an AI-native Professional Services Automation (PSA) offering. The PSA brings resource management, project delivery, and services revenue into the same unified data model that has powered Planhat's category leading CSP for over a decade, helping teams drive adoption, reduce churn, and identify expansion opportunities through Customer 360 profiles, health scoring, and customer analytics. Core capabilities include AI workflows, conversational AI, and customer portals, all based on high-fidelity time-series data. Planhat serves organizations across software, IT and telecoms, healthcare & life sciences, financial services, and security.

Average Rating: 4.5/5.0

Total Reviews: 953

How Do G2 Users Rate Planhat?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Workflow: 10.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Planhat?

  • Seller: Planhat
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Stockholm, Stockholm County
  • LinkedIn® Page: www.linkedin.com
    248 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Head of Customer Success
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 32% Small

What Do G2 Reviewers Say About Planhat?

AI-generated summary from verified user reviews

Pros
  • Users find Planhat to be intuitive and easy to use, enhancing team efficiency and workflow integration effortlessly.
  • Users praise Planhat for its excellent customer support, highlighting responsiveness and valuable feedback incorporation.
  • Users value the customization options in Planhat, facilitating tailored dashboards and enhanced insights for their teams.
  • Users appreciate the automation efficiency of Planhat, enabling streamlined workflows and seamless integration with key systems.
  • Users highly value the intuitive support Planhat provides, enhancing customer insights and operational efficiency.
Cons
  • Users find the learning curve challenging, especially with building metrics and dashboard customization, requiring considerable time and effort.
  • Users find the complexity in building metrics and dashboard customization frustrating and time-consuming in Planhat.
  • Users find the steep learning curve of Planhat challenging, often feeling overwhelmed by its extensive flexibility and features.
  • Users face integration issues with Planhat, often leading to complexities and difficulties in troubleshooting errors effectively.
  • Users find the dashboard customization and integration flexibility limited, making some tasks time-consuming and unintuitive.

What Are Recent G2 Reviews of Planhat?

What Are G2 Users Discussing About Planhat?

Keka

Keka is a global HRMS built for mid-market and enterprise organizations. 12500 organisations across 180+ countries run people operations across multiple entities, countries, and workforce types on Keka. To support them, Keka's PeopleOS brings Core HR, payroll, time and attendance, hiring, performance, employee experience, and project and service automation onto one employee-first platform. As a result, every people decision flows directly into pay, compliance, and business outcomes. HR teams run statutory-compliant payroll in US, India, APAC, GCC countries, and more. Beyond payroll, HR teams manage attendance, shifts, and leave for office, field, and frontline workers. All of this runs from a single employee record. Moreover, leaders get real-time visibility into headcount, workforce cost, and engagement. Employees, in turn, handle requests, payslips, and approvals from the Keka mobile app. Today, more than 12,500 businesses across 40+ countries trust Keka. The platform is SOC 2 Type II and ISO 27001 certified. Furthermore, Keka integrates with 70+ apps, so it fits right into your existing stack. Notable clients include eBay, Randstad, OnePlus, Grant Thortan, Cleatz and more Pros: 1) One employee record powers every operation. Attendance, leave, bonuses, compensation changes, and full-and-final settlements sync into payroll in real time, so HR and finance close the month on data they already trust. 2) Payroll built for local compliance in each market. Keka calculates TDS, PF, ESI, and PT on current rates in India and prepares 24Q, 26Q, and ECR filings. GCC teams run WPS-compliant payroll with gratuity and end-of-service calculations, and US teams connect their existing payroll provider or run payroll through Keka. 3) Time and attendance that fits every kind of workforce. Keka handles shift scheduling, attendance policies, overtime, and mobile or kiosk check-ins for knowledge workers, field staff, and shift-based teams, and feeds all of it straight into payroll. 4) Scales across entities, locations, and countries. Organizations operate multiple entities, branches, and locations on a single license, with role-based access that keeps sensitive people and pay data visible only to the right teams. 5) People experience that employees actually use. Hiring, onboarding, performance reviews, engagement surveys, and helpdesk requests live on the same platform as payroll and attendance, so every employee interaction builds on one connected profile. 6) Enterprise-grade security and reliability. Keka holds SOC 2 Type II, ISO 27001, GDPR, and CCPA compliance, runs at 99.9% uptime with round-the-clock monitoring, and connects with 70+ business apps. Cons 1) Keka's breadth rewards upfront planning. Organizations with many entities, pay structures, and policies get the most value when they map those policies carefully during implementation. 2) Some AI and advanced analytics capabilities are rolling out in phases. Teams evaluating specific AI workflows should confirm availability for their region and plan during the demo.

Average Rating: 4.4/5.0

Total Reviews: 2,221

How Do G2 Users Rate Keka?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Portfolio Performance: 8.8/10 (Category avg: 7.9/10)
  • Workflow: 8.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Keka?

Who Uses This Product?

  • Who Uses This: HR Manager, HR Executive
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Medium, 20% Small

What Do G2 Reviewers Say About Keka?

AI-generated summary from verified user reviews

Pros
  • Users like the intuitive, user-friendly interface, which makes everyday HR tasks easy to navigate and use.
  • Users value the responsive, helpful support team for providing timely assistance and guidance.
  • Users like how it streamlines everyday HR processes, making routine tasks and administrative work easier to manage.
  • Users value routine task automation because it saves time and reduces manual effort across HR and payroll work.
  • Users find implementation straightforward and smooth, helping organizations get set up with little difficulty.
Cons
  • Users find some features and modules complicated to understand, making the system difficult to learn, especially for newcomers.
  • Users say support responses and issue resolution can be slow, sometimes requiring days or repeated follow-ups.
  • Users report slow page loading and occasional lag, particularly during peak usage.
  • Users find customization limited across modules and company-specific settings, with some changes requiring support intervention.
  • Users find report customization limited, with settings and formats too rigid for specific or advanced needs.

What Are Recent G2 Reviews of Keka?

What Are G2 Users Discussing About Keka?

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than **250+ network vendors. 7) Patch Management** for operating systems as well as third-party applications. 8) IT Documentation** and a modern **self-service portal** for end users. 9) Cross-platform endpoint management** supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is **Monica AI**, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

Average Rating: 4.4/5.0

Total Reviews: 207

How Do G2 Users Rate SuperOps?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Portfolio Performance: 6.3/10 (Category avg: 7.9/10)
  • Workflow: 7.7/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SuperOps?

  • Seller: SuperOps Inc
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Claymont, US
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 85% Small, 14% Medium

What Do G2 Reviewers Say About SuperOps?

AI-generated summary from verified user reviews

Pros
  • Users commend SuperOps for its intuitive ease of use, making it accessible for technicians of all skill levels.
  • Users praise SuperOps for its excellent customer support, highlighting quick responses and effective ticket management.
  • Users appreciate the exceptional support and extensive features of SuperOps, enhancing their daily operations and effectiveness.
  • Users praise SuperOps for its intuitive and friendly interface, making it easy for technicians to navigate and use.
  • Users love the intuitive interface of SuperOps, making navigation and task execution straightforward and efficient.
Cons
  • Users note the missing features in SuperOps, particularly in advanced Runbook options and app functionality.
  • Users note feature issues in SuperOps, mentioning cumbersome workflows and a need for better integration options.
  • Users face integration issues with SuperOps, particularly with quoting modules and certain third-party connections affecting efficiency.
  • Users experience access limitations with advanced Runbook options and additional steps for deploying to workstations.
  • Users note a lack of integrations with key tools, which limits functionality and adds inefficiencies to their workflow.

What Are Recent G2 Reviews of SuperOps?

Deltek Replicon Time

Deltek Replicon Time is an AI-powered time intelligence software that helps project- based firms recover missed billable hours, reduce revenue leakage, and speed up billing cycles. It unifies project time capture, workforce management, time off, and labour compliance in one configurable, cloud-based application — part of the Deltek platform. ZeroTime™, powered by Dela, auto-captures time from 100+ work applications and translates activity into accurate, ready-to-submit timesheets. Best for: Project-based firms — from growing consultancies to global enterprises — managing distributed teams, complex billing models, and evolving labour regulations across multiple regions. Use cases:  Track project billable hours automatically to improve margins and accelerate invoicing  Manage workforce attendance, schedules, overtime, and gross pay calculations in one place  Navigate labour compliance across 145+ jurisdictions in 75+ countries using preconfigured rules  Consolidate disconnected time-tracking systems into a single, scalable application  Capture project expenses and map them to jobs for on-time billing and reimbursement Key Features:  ZeroTime™ intelligent timesheets — AI-powered time capture from 100+ work apps  Configurable project time tracking with flexible approval workflows  Global labour compliance with preconfigured rules for overtime, breaks, leave, and gross pay  CloudClock with facial recognition and voice commands for field and frontline teams  Workforce management — attendance, scheduling, and time-off administration  Seamless integration with ERP, CRM, HCM, payroll, and project management systems  Advanced analytics with custom dashboards, reports, and connections to Tableau and Power BI Why project-based firms choose Replicon Time:  AI captures every billable hour so revenue stops slipping through the cracks. ZeroTime™ auto-populates timesheets from 100+ work apps — eliminating the end-of-week scramble and recovering hours that manual entry misses.  One application replaces fragmented time-tracking systems across the business. Replicon Time brings project time, workforce management, leave, and compliance together — cutting silos and reducing manual errors at source.  Global teams stay compliant without adding operational overhead. Preconfigured rules cover labour laws in 145+ jurisdictions across 75+ countries, with intelligent validation and complete audit trails built in. Used by: Professional services, consulting, government contracting, and technology firms — from mid-market to Fortune 500 — managing complex projects and distributed workforces globally. Replicon Time is FedRAMP Moderate authorized and supports 30+ languages and multiple currencies. Backed by 25+ years of industry leadership in time tracking and workforce management.

Average Rating: 4.3/5.0

Total Reviews: 790

How Do G2 Users Rate Deltek Replicon Time?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Portfolio Performance: 7.6/10 (Category avg: 7.9/10)
  • Workflow: 8.1/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Deltek Replicon Time?

  • Seller: Deltek
  • Company Website:
  • Year Founded: 1983
  • HQ Location: Herndon, VA
  • LinkedIn® Page: www.linkedin.com
    4,856 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Controller, Office Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 41% Small

What Do G2 Reviewers Say About Deltek Replicon Time?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Deltek Replicon Time, simplifying time tracking and organization for teams.
  • Users commend Deltek Replicon Time for its accurate and flexible time tracking, enhancing organization and reducing errors.
  • Users appreciate the accurate and flexible time tracking of Deltek Replicon Time, enhancing organization and reducing errors.
  • Users value the efficiency of Deltek Replicon Time, especially in simplifying time tracking and enhancing project management.
  • Users rave about the responsive and thorough customer support of Deltek Replicon Time, swiftly resolving issues and inquiries.
Cons
  • Users find the reporting issues frustrating due to unintuitive features and inaccuracies in generated reports.
  • Users find the limited customization options frustrating, impacting their ability to tailor the system to their needs.
  • Users find the reporting system unintuitive, facing challenges with customization and inconsistent data extraction.
  • Users find the learning curve steep, noting the interface and features can be confusing initially.
  • Users find the limited features of Deltek Replicon Time restrict their ability to customize and utilize reports effectively.

What Are Recent G2 Reviews of Deltek Replicon Time?

What Are G2 Users Discussing About Deltek Replicon Time?

Scoro

Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites projects, resources, and finances in one system, so you don’t need to juggle multiple tools for planning, tracking, and billing for your work. Core features include: - CRM & pipeline – Get a complete overview of your sales funnel and upcoming work - Quote-to-cash – Estimate scope, track progress and budget burn, and bill for work in one system - Capacity & resource planning – Plan ahead with live heatmaps and utilization forecasts - Time & expense tracking – Log time with built-in timers and auto-populated timesheets - Cost & profit forecasts – Understand margins with role or service-level insights - Billing & invoicing – Automate time & material, fixed-fee, and retainer billing - Revenue forecasting – Track project income based on pipeline and committed work - AI-powered insights & actions – Save time with automation and data-driven suggestions - Live dashboards – Monitor progress, profitability, and capacity in real time Scoro’s pricing is modular, built around core apps rather than fixed tiers, so you can shape a package to match your actual workflow. You choose which apps you need and price is shaped by the chosen combination, billed per user per month.

Average Rating: 4.5/5.0

Total Reviews: 489

How Do G2 Users Rate Scoro?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Portfolio Performance: 8.2/10 (Category avg: 7.9/10)
  • Workflow: 8.6/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Scoro?

  • Seller: Scoro
  • Company Website:
  • Year Founded: 2013
  • HQ Location: London
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About Scoro?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Scoro, seamlessly integrating with Xero and Expensify for efficient financial management.
  • Users highlight the efficient project management tools in Scoro, enhancing productivity and clarity in workflows.
  • Users value the efficient project tracking in Scoro, which enhances productivity and simplifies task management.
  • Users value the time tracking features of Scoro, which streamline project management and enhance productivity significantly.
  • Users value the effective task management in Scoro, enhancing productivity and simplifying project tracking.
Cons
  • Users report a steep learning curve with Scoro, requiring more time and effort to adapt to its features.
  • Users find the missing features in Scoro's mobile version limit its usability compared to the desktop experience.
  • Users find the interface not intuitive, feeling overwhelmed by excessive information and complex workflows that hinder efficiency.
  • Users find a steep learning curve due to overwhelming features and complex navigation that hinder quick use.
  • Users find the complexity of Scoro overwhelming, with learning curves and non-intuitive workflows that hinder efficiency.

What Are Recent G2 Reviews of Scoro?

What Are G2 Users Discussing About Scoro?

Teamwork.com

Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client chaos, and understand profitability, all in one platform. Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees. Learn more at teamwork.com.

Average Rating: 4.4/5.0

Total Reviews: 1,183

How Do G2 Users Rate Teamwork.com?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Portfolio Performance: 8.2/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Teamwork.com?

  • Seller: Teamwork
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Cork
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 57% Small, 31% Medium

What Do G2 Reviewers Say About Teamwork.com?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient project management capabilities of Teamwork.com, enhancing collaboration and simplifying workflows effectively.
  • Users value the efficient task management of Teamwork.com, streamlining project workflows and enhancing team collaboration.
  • Users appreciate the powerful team collaboration in Teamwork.com, enhancing communication and project management efficiency.
  • Users find Teamwork.com to have a simple and organized interface that enhances teamwork and project efficiency.
  • Users find task tracking in Teamwork.com efficient, enabling effective project management and streamlined team collaboration.
Cons
  • Users report a steep learning curve with Teamwork.com, making it challenging for new users and smaller teams.
  • Users find missing features on Teamwork.com, impacting navigation and leading to unexpected errors during usage.
  • Users note limited features in certain tiers, creating frustrations for small businesses needing crucial tools and upgrades.
  • Users experience a steep learning curve and complexity in navigating Teamwork.com, especially for new or small teams.
  • Users find the interface not intuitive, with hidden features and clunky navigation complicating the user experience.

What Are Recent G2 Reviews of Teamwork.com?

What Are G2 Users Discussing About Teamwork.com?

Ruddr Professional Services Automation

Ruddr is an AI-native Professional Services Automation (PSA) platform that helps professional services organizations manage project delivery, resource planning, financial operations, and business performance in a single system. The platform is designed for consulting firms, agencies, IT services companies, and other project-based organizations with 20 to 2,000 billable employees. Our software supports the full professional services lifecycle, including client management, project management, budgeting, task management, resource allocation, time and expense tracking, invoicing, revenue recognition, forecasting, utilization tracking, gross margin analysis, and KPI reporting. The platform also supports more than 150 global currencies, making it suitable for firms operating across multiple regions, subsidiaries, and distributed teams. Ruddr Intelligence, the platform’s embedded AI functionality, enables users to analyze operational data, generate reports and visualizations, answer business questions, and identify trends using natural language prompts. Teams can use AI-powered workflows to reduce manual reporting, improve visibility into project and financial performance, and support faster operational decision-making. Users can also create downloadable custom reports and generate data visualizations for executive reporting and planning. Ruddr is designed to provide enterprise-level functionality with an intuitive user experience and flexible deployment options for growing and established services organizations that need operational visibility, financial oversight, and scalable project management capabilities. Key capabilities include: - Project management, budgeting, forecasting, and resource management - Time tracking, expense management, invoicing, and revenue recognition - AI-powered reporting, analytics, and operational insights through Ruddr Intelligence - Support for multi-currency operations and global professional services teams - Flexible subscription options with monthly or annual billing and free licenses for non-billable users

Average Rating: 4.6/5.0

Total Reviews: 371

How Do G2 Users Rate Ruddr Professional Services Automation?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Portfolio Performance: 8.9/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.5/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.8/10 (Category avg: 10/10)

Who Is the Company Behind Ruddr Professional Services Automation?

  • Seller: Ruddr
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Atlanta, Georgia, United States
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Account Coordinator
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 51% Small, 45% Medium

What Do G2 Reviewers Say About Ruddr Professional Services Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Ruddr Professional Services Automation, appreciating its intuitive interface and efficient workflow.
  • Users love the easy-to-use time tracking features of Ruddr, making timesheet submission seamless and efficient.
  • Users enjoy the intuitive UI of Ruddr, making it easy for quick adoption and efficient time management.
  • Users value the robust features of Ruddr Professional Services Automation, enhancing profitability insights and operational efficiency.
  • Users appreciate the beautiful and intuitive UI of Ruddr, enabling quick adoption and efficient project management.
Cons
  • Users find the report customization limited, desiring more flexibility in creating tailored reports for their needs.
  • Users find some missing features in Ruddr, such as budget management and bulk task deletion, hindering productivity.
  • Users note limited features like lacking custom report options and missing QuickBooks integration, which affects usability.
  • Users find the learning curve challenging for beginners, requiring prior training for effective initial setup.
  • Users desire more customization options for invoices, reports, and dashboards to better meet their specific needs.

What Are Recent G2 Reviews of Ruddr Professional Services Automation?

What Are G2 Users Discussing About Ruddr Professional Services Automation?

Nathan Calabrese
NC
Researched and written by Nathan Calabrese
Updated October 3, 2024

Professional Services Automation Topics

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Learn More About Professional Services Automation Software

Professional Services Automation software buying insights at a glance

Professional Services Automation (PSA) software helps services organizations manage how work is delivered, staffed, and billed across projects and clients. As service models grow more complex, spanning multi-project portfolios, mixed billing structures, and tighter margin pressure, manual coordination across disconnected tools often leads to inefficiency and revenue leakage. A dedicated PSA platform centralizes delivery workflows, enforces consistency, and enables service execution at scale.

Based on G2 reviews, PSA tools are most commonly adopted to reduce operational fragmentation, improve utilization visibility, and strengthen the link between delivery execution and financial outcomes. The category averages a 4.51/5 rating, with 91% of reviewers giving 4+ stars, reflecting strong buyer confidence as teams move beyond spreadsheets and point solutions. Core use cases include project and portfolio management, time and expense tracking, resource capacity planning, billing, and margin reporting.

Reviewers consistently emphasize the need to strike a balance between flexibility and governance. High-performing teams value configurable project and resourcing models, alongside guardrails for time entry, billing rules, and approvals to protect margins. As a result, professional services automation software is increasingly treated not as a back-office admin tool, but as a system of record for forecasting, utilization planning, and executive reporting.

Companies evaluating the leading professional services automation solutions typically prioritize the balance between configurability and out-of-the-box workflows, especially for IT consulting firms managing client delivery across multiple engagements. Based on G2 reviews, services delivery leaders evaluate PSA tools by comparing resource utilization tracking, billing complexity coverage, and integrations with their existing ERP and CRM systems.

Top 5 FAQs from software buyers:

  • What features should I look for in the best professional services automation software?
  • How does PSA software integrate with ERP, CRM, and accounting systems?
  • What’s the typical ROI from implementing professional services automation tools?
  • What are the key differences between leading PSA platforms and ERP-based services modules?
  • How long does it typically take to implement a professional services automation system?

G2’s top-rated Professional Services Automation software includes Autotask, Syncro, SAP S/4HANA Cloud, and Deltek Vantagepoint. (Source 2)

What are the top-reviewed Professional Services Automation on G2?

Autotask

  • Number of Reviews: 360
  • Satisfaction: 97
  • Market Score: 97
  • G2 score: 97

Syncro

  • Number of Reviews: 195
  • Satisfaction: 98
  • Market Score: 72
  • G2 score: 85

SAP S/4HANA Cloud

  • Number of Reviews: 136
  • Satisfaction: 67
  • Market Score: 93
  • G2 score: 80

Rocketlane

  • Number of Reviews: 199
  • Satisfaction: 90
  • Market Score: 66
  • G2 score: 78

Keka

  • Number of Reviews: 194
  • Satisfaction: 81
  • Market Score: 72
  • G2 score: 77

Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. (Source 2)

Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. (Source 2)

G2 Score is a weighted composite of Satisfaction and Market Presence. (Source 2)

Learn how G2 scores products. (Source 1)

What I Often See in Professional Services Automation

Based on G2 reviews, buyers evaluating the leading professional services automation solutions weigh configurability, implementation effort, and how cleanly the platform absorbs the time-tracking, billing, and reporting workflows their teams already run. For consultants and agencies, reviewers consistently call out clean timesheet UX and accurate client invoicing as the workflow features that drive daily adoption across project-based service work. IT consulting firms and MSPs gravitate toward PSA apps that unify ticketing, RMM integration, and contract billing in a single operational hub for managed services delivery. Small IT consulting teams specifically prioritize implementation speed, predictable pricing, and out-of-the-box configurations over deep customization, since most cannot dedicate a full admin to ongoing platform tuning. The reviewer feedback below captures both sides of this tradeoff: what users consistently appreciate, and where leading platforms still fall short.

Feedback Pros: What Users Consistently Appreciate

  • Flexible, flat-fee IT management with easy scripting and broad integrations
  • “Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful.” - Thomas K., Syncro Review
  • Transformative, AI-powered operations with exceptional support
  • “Rocketlane has revolutionised out operations and reporting and we use it on a daily basis. It's user-friendly, it allows my Team to do things we've never been able to do before. The AI chat bot is one of the best I've seen and the Support Team who's ready to jump in if AI can't help is outstanding. They're very quick to respond. Our relationship with our CSM and TAM is great too - overall, it's a pleasure to work with Rocketlane!” - Maja B., Rocketlane Review
  • Centralized ticketing, projects, and billing with strong RMM integration
  • “Autotask has become an essential part of our daily operations. By keeping all our tickets, projects, and billing centralized, it makes it much easier for our team to stay organized. The integration with Datto RMM functions smoothly, allowing us to connect technical work directly to the service desk. Although it takes a little time to get familiar with the layout, once you do, it proves to be a powerful system that significantly reduces administrative workload.” - Phillip P., Autotask Review

Cons: Where Many Platforms Fall Short

  • Project and opportunity workflows feel rigid and complex to configure
  • “I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remains an area of concern. Additionally, my sales department is dissatisfied with how the opportunities feature functions, as it doesn't fully meet their needs. We are hoping for better guidance on its usage and improvements in managing and viewing opportunities across multiple resources. Moreover, the initial setup of Autotask was challenging due to its size and complexity, requiring a significant investment of time to establish a base configuration.” - David D., Autotask Review
  • Confusing permission setup and unreliable tools impact daily workflow
  • “I find it quite challenging to configure different user permissions effectively. My boss has been trying to figure out my user account permissions for a long time, and yet I still cannot access certain aspects of the platform properly. This makes it quite annoying since some essential features remain out of reach, affecting my workflow. Furthermore, the backgrounding tools that I initially found useful have become increasingly unreliable over time. They don't consistently work, which is frustrating. Although I reached out to customer support to resolve these reliability issues, I did not have much success, which adds to the frustration.” - Mahmood I., Syncro Review
  • Powerful platform with usability, customization, and support limitations
  • “My main dislike about SAP S/4HANA Cloud is that even though the system is powerful, the ease of use could still be improved. Some Fiori apps feel unintuitive at first and require extra training. Implementation also takes longer than expected because many processes need to fit into the standard, so customization options are limited. Customer support is helpful but sometimes slow to respond for complex issues. I use the system frequently, and while it offers a wide range of features, a few important ones still feel incomplete or require additional add-ons. Integration with other systems works well overall, but it can become complicated when dealing with non-SAP tools. So the platform is strong, but these areas still have room for improvement.” - Harsh J., SAP S/4HANA Cloud Review

My Expert Takeaway on Professional Services Automation Software

Across G2 reviews, professional services automation (PSA) delivers the most value when organizations treat it as an operating discipline rather than a set of loosely connected modules. High-performing teams establish clear ownership over resource planning, time capture, and billing rules early in the rollout, which reduces downstream friction and improves adoption across delivery, finance, and leadership. This pattern is reflected in the dataset, where day-to-day usability and vendor experience score strongly, while setup and administration tend to lag slightly.

Teams that achieve the best outcomes with PSA strike a balance between flexibility and governance. While advanced configuration and automation are powerful, ease of use remains a key differentiator for sustained adoption. In IT services and marketing agencies in particular, successful implementations standardize core templates, projects, roles, and rate cards before expanding into custom fields and advanced workflows. When PSA is tightly integrated across delivery, resourcing, and billing, it reduces handoffs and manual rework, becoming the system of record for utilization, margin, and forecasting.

For buyers evaluating the best professional services automation software, the core challenge is scaling delivery complexity without slowing teams down. The most effective PSA platforms support disciplined configuration upfront, then enable controlled expansion into deeper analytics, reporting, and integrations as organizational maturity grows. This approach improves trust in the data, minimizes administrative bottlenecks, and drives long-term adoption across services, finance, and executive stakeholders.

Professional Services Automation Software FAQs

What is professional services automation software?

Professional services automation (PSA) software helps service organizations run their delivery end-to-end, manage projects, schedule resources, capture time/expense, bill, and report on profitability. Instead of stitching spreadsheets and point tools together, PSA centralizes delivery data, allowing teams to forecast utilization, reduce revenue leakage, and standardize client reporting. It’s most common in consultancies, agencies, and IT services firms.

What are examples of PSA tools?

Examples of PSA tools include platforms built for project delivery operations: project + portfolio management, resource capacity planning, timesheets/expenses, invoicing, and margin reporting in one system. Some are services-first suites; others extend from ERP, CRM, or project management ecosystems. In practice, “best fit” depends on whether you need deep financials, lightweight delivery tracking, or strong integrations.

What is the best PSA software?

The best PSA software depends on how your services organization operates, staffing model, billing complexity, and margin tracking needs. On G2, tools like Kantata (formerly Mavenlink), Certinia (FinancialForce PSA), and BigTime are consistently rated highly for time tracking, resource forecasting, and billing accuracy. Buyers should compare satisfaction and Market Presence on G2, then validate fit through a real-world workflow pilot.

What is the difference between ERP and PSA?

ERP is primarily a finance-and-operations backbone (general ledger, procurement, inventory, company-wide financial controls). PSA is delivery-centric: planning and tracking services work (projects, staffing, timesheets, and client billing) often feeding clean operational data into the finance system. Some ERPs include PSA modules, but many teams adopt dedicated PSA when they need stronger utilization forecasting, delivery reporting, and services-specific workflows.

What is a professional services automation system?

A professional services automation system is the operational hub that standardizes how services are planned, delivered, and billed. It typically includes project templates, role-based staffing and utilization planning, timesheets/expenses, approvals, invoicing rules, and dashboards for revenue and margin. The goal is consistent delivery governance, allowing leadership to forecast capacity and profitability while teams spend less time on administration.

Sources

  1. G2 Scoring Methodologies
  2. G2 Market Presence Score Overview

Researched By: Nathan Calabrese

Last updated on: January 9, 2026