G2

Eddie W.

Service Platform Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

8/5/2026

"A Breath of Fresh Air: Fast, Fluid, Industry-Savvy Autotask Experience"

5/5

What do you like best about Autotask?

Coming from ConnectWise Manage, Autotask has been a breath of fresh air for me. Performance has been excellent, and the overall user experience feels much more fluid—like it was designed by people who have actually worked in this industry. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

This isn’t really a negative, but the AI isn’t quite up to par yet. That seems to be a common theme across nearly all vendors that include AI components. We’re still working to fine-tune how AI can best improve our workflows and customer experience, while also trying to balance the seemingly impossible task of forecasting costs accurately. I’m confident it will continue to mature and improve over time. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Integrated Customer Billing is helping reduce the heavy burden of reconciling tools with contracts. For example, I have a customer with 100 workstations in the contract, but the RMM shows 115 devices. In the past, this always had to be investigated manually. Now I can sync those numbers directly to the contract items. This single use case alone has saved us a massive amount of man-hours. Review collected by and hosted on G2.com.