This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.
Once set up it's very easy to use, they've thought of pretty much everything (for a consulting business), and they're generally responsive to feedback.
It's transformed our project operations: regularly getting close to our utilisation figures, keeping close tabs on resourcing so people are working optimally without overload - and it's made everyone's lives measurably better.
We've (the team has) made a lot of changes to our business, and the improvements are not all down to CMap, but in parallel CMap has been a very important feature because it has helped smooth everything and connect up a series of separate processes, which has yielded tangible efficiencies.
So, if you do choose to implement CMap it really is worth taking a holistic view of your whole operation and adapting that alongside. Don't just bolt it on and expect magic (though it will still be better than what you have got now!). Review collected by and hosted on G2.com.
Take care which onboarding package you choose: explore with them exactly what the different options offer. Ours felt a bit rushed (though the team were excellent - thank you Onai and Julia) and it transpires the bumpy ride was partly because of misunderstanding what we had bought. So I guess they could work a bit harder with their sales comms.
The Fee Estimator template needed a lot of tailoring to fit to our way of doing things and how we cost our work. It's also not really optimised for the tailoring we needed to do, and we've had to use workarounds that makes it a touch less elegant in use. It is nevertheless a fantastic piece of engineering now we have done it, and it makes building our jobs and then resourcing them really granular and accurate. Worth investing the time in building a great fee estimator as we hear other users haven't done this, and perhaps it's one reason they may not get the same benefits we have (this is a guess!).
There are also a billion and one reports, plus opportunities to customise them, which is all great in theory, but in practice they're hard to use without quite a lot of support. It's hard to know where to start. They have generously offered to do this (thanks again, Julia), but I do wonder if there's more that could be done to hand hold users through literally hundreds of report templates.
Realise these negatives seem longer than the positives: but these are nit-picking details really.
Buy with confidence: it's a superb and ever-evolving platform, and a must have/gamechanger for any SME consulting business. Just make sure you take your time to understand what you are buying and how best to tailor it to your needs: talk to the Sales team about this, then gear your onboarding, invest time in your team's input and upskilling, and build your version to reflect your way of doing things. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
