Its got a great user interface, easy to use timesheets, project data is clear and easy to process. I like the academy and the amount of articles/resources there are to learn about new features, or re-learn features I forgot how to use. I like the new AI feature, it works pretty well, and most people are skeptical about those kinds of features myself included. My account manager is excellent as well! The reports section fo the software works well when I get what I am looking for.. which isnt always. but when it does I am thrilled! Review collected by and hosted on G2.com.

The report builder feature is still really hard to use. I see the value in this, and I use custom reports, but I find it a lot harder to get where I want to go than it should be. That said, I kind of feel the same way about the standard reports. I find they just do not give me the information I need accurately and in the way I find it the most useful. I have been working with my account support to fix some really basic reports to make sure they are spitting out accurate data, and it has been beyond harder than it should be. The purpose of a software like this is to make it easy to pull data and information sliced and diced in a number of different ways, and I just dont get enough of that. We are still too reliant on exporting data and building dashboards and tracking documents in excel. I would really rather not do that. I think the resourcing schedule could be easier to use and maintain if the timelines were on the same page, since they are so dependent on each other. Lastly, we never got around to getting task management on projects in CMap. When I was responsible for rolling out the firmwide adoption of CMap, activities was all we had; I tried it and it was pretty bad. Since then I put in a lot of effort and time to set up projects in Notion to manage tasks and milestones and inter-project communication. Now that CMap has task management rolled out, I will not be adopting it because I spent so much time getting this up and running smoothly in a different software. Lastly, we experienced too much struggle with the CMap/Hubspot integration that we had to cancel it and remove it. I would much rather this integration work effectively than not have it at all. Lastly LASTLY, I just learned that I can only change the number of seats on our account at renewal. That seems silly because we have lost team members since then and now we're just stuck paying for empty seats. It would be great if we could "freeze" the seats or something, in that we dont have to pay for them if theyre not occupied, but reactivate them if we hire for a role that needs a seat. Review collected by and hosted on G2.com.