Text Request Reviews & Product Details

Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.

Seller

Text Request

Discussions

Text Request Community

Languages Supported

English

Solution Type

All-in-One

Used by H&R Block and 2 others

Beta

20% OFF your first three months using code "G2Deal"

Text Request is the business texting platform built to ignite customer engagement. Exclusive to G2 users! Receive 20% off the first 3 months on ANY plan! Head over to: https://www.textrequest.com/pricing

Text Request Integrations

(2)

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/25/2026

"User-Friendly Platform with Great Text Request Support"

4.5/5

What do you like best about Text Request?

It is a user friendly platform and Text Request support is great to work with Review collected by and hosted on G2.com.

What do you dislike about Text Request?

It is an overall really great platform, the only thing I could say is that it is a bit pricey Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for leaving us a review. Our success and Support Teams love helping our users. We strive for 5 stars, so please feel free to reach out and tell us what exactly would help get us there. Thank you again!

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

3/3/2026

"Text Request: Simple to Implement, Intuitive, and Cost-Effective"

5/5

What do you like best about Text Request?

One of the things we value most about Text Request is how simple it was to implement. The platform is intuitive and easy for staff to learn, which allowed us to get up and running quickly. It’s also a very cost-effective solution that helps us maintain efficient communication with clients without adding unnecessary overhead. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The widget customization options are fairly limited. It would be helpful to have more flexibility to adjust the design and functionality so it can better match our website and workflow. Review collected by and hosted on G2.com.

What problems is Text Request solving and how is that benefiting you?

Text Request allows us to respond to leads in real time instead of relying on slower email communication. This improves our response times and helps us connect with potential clients more quickly. It also makes invoicing easier by allowing us to send payment requests and reminders quickly. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for the feedback! It’s awesome to hear that you’re seeing real-world benefits in your response times and overhead costs. We appreciate your honesty regarding the widget customization; we're currently working on updates to our UI features, and insights like yours are exactly what we use to prioritize those changes. Thanks for being part of the Text Request community!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

3/24/2026

"Easy Text-Based Booking, Though Direct Form Linking Needs Work"

3.5/5

What do you like best about Text Request?

Our business has a dedicated phone number for receiving online submissions forms and appointment requests, making it as easy as sending a text to reply and book a patient. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I can't directly link my text request number to my online submission forms, but through Zapier I can integrate Text Request to my online submission forms. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for leaving us a review. I'm sorry we couldn't help more with you Zapier integration. We are always working to better our product. If you email Marketing@textrequest.com we'd love to hear your thoughts.

Anshu K.

Product specialist

Mid-Market (51-1000 emp.)

10/17/2025

"Great SMS Tool for Businesses, but Advanced Features Require Subscription"

4.5/5

What do you like best about Text Request?

Text Request is texting tool whoch allow companies to send and recive SMS using their phone number.we can also schedule and automate SMS through text request. it provide two way communication , customer service andinternal communication and marketing campaigns.we can also manage bulk massage sending or receiving. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Its advance feature require subscription either monthly or annually which make costly to small or mdium size company. Review collected by and hosted on G2.com.

What problems is Text Request solving and how is that benefiting you?

Text Request is texting tool which provide companies to send or recive SMS on exiting number. we can also handle bulk text or sms through automation or scheduling through API integration. we can also manage promotional marketing campaigns for companies. we can alo provide two way communication . Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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thank you for leaving us this review.

Josh McKenzie S.

1/14/2026

"Simple, Affordable, and Effective SMS Marketing"

5/5

What do you like best about Text Request?

I really like the great features Text Request offers. The dashboard is very simple to use, which lets me interact with customers easily and spend less time getting more customers. It's easy to navigate all the sections, making me more productive. Plus, the pricing is affordable, which is a huge bonus. The initial setup was very simple and fast, and I would definitely recommend it to friends or colleagues. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Nothing Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Josh, thank you for leaving us this review. We love you use case! Please reach out with any questions you might have.

Lauren M.

Paralegal/Legal Assitant

Small-Business (50 or fewer emp.)

Originally submitted 2/16/2024

"Convenient and Easy to Use"

4.5/5

What do you like best about Text Request?

We still use Textrequest on a daily basis and it porvides all the basi functions we need. However, I have noticed some glitches and slow downs in refreshing the page. There tends to be a delay in loading new texts, and sometimes the most recent chats will not appear on the main page. Other than that, everything has been great! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Still can't receive videos. It comes up as 'unsupported attachment'. It would be a good feature for text request to have. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Lauren, Thank you for updating your review. Happy to see that two years later, and you still think positively of Text Request.

Verified User in Medical Practice

Enterprise (> 1000 emp.)

Originally submitted 4/27/2023

"TEXT REQUEST IS AWESOME!"

5/5

What do you like best about Text Request?

I like when multiple users are texting, I can see the initials of the person that sent the text. I also love that I can schedule texts. I also love that I can search for a text by using the phone number. There's so many great features! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Not sure if you have this or not but I wish I could see an alert in the tab when a new text has come in. I work multiple tabs at time so I think the alert would be nice. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you so much for the review. Happy to hear that you aren't running into any issues.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/20/2026

"Friendly Staff, Fast Responses, and Easy to Use"

4/5

What do you like best about Text Request?

Friendly staff with a quick response time, and the service is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

No complaints at this time—so far, so good. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for leaving us a review. Please feel free to reach out to Success@textrequest.com to help us earn that 5th star!

Verified User in Insurance

Small-Business (50 or fewer emp.)

6/28/2026

"Easy to Use and Integrates Seamlessly with Other Systems"

4.5/5

What do you like best about Text Request?

The ease of use is great and it integrates easily with other systems Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Cost is a bit higher than Id like for the amount of texting I need to do Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for leaving us a review.

Erika H.

Vice President

Small-Business (50 or fewer emp.)

Originally submitted 1/4/2022

"Wished it implemented with more and quit raising prices"

4/5

What do you like best about Text Request?

I still like the ease of use and communicating. I love that all my agents can quickly respond to any of the customers on all of our dashboards. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

They have raised prices and the variability of it is frustrating. Very hard to budget, Many other companies have flat fees. I still don't like that we can't move clients responses into columns (pipelines whatever you want to call it - for example - "working", "needs follow up" "not interested at this time" etc) and clear them off the boards when they are complete. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Hello Erika, Thank you so much for taking the time to leave a helpful review. I have sent your "Dislike" to our Product team. Thank you again for your input.