--- title: Text Request Reviews meta_title: 'Text Request Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 960 reviews by the users' company size, role or industry to find out how Text Request works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 960 scale: '5' date_modified: '2026-06-30' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 960 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing their client communication and engagement. (55 reviews) - Users appreciate the **easy communication** with customers and coworkers, enhancing their daily operations and efficiency. (33 reviews) - Users appreciate the **intuitive and user-friendly platform** of Text Request, enhancing client interactions and engagement insights. (26 reviews) - Users value the **client interaction features** of Text Request, enhancing engagement through mass and scheduled messaging. (25 reviews) - Users appreciate the **direct communication** with customers via Text Request, enhancing accessibility and convenience for business interactions. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Users appreciate the **simplicity and ease of use** of Text Request, finding it a valuable tool for communication. (14 reviews) **What users dislike:** - Users find several **missing features** in Text Request, leading to frustrations and inefficiencies in usage. (12 reviews) - Users find the **limited features** of Text Request frustrating, particularly regarding unsupported attachments and unclear pricing. (10 reviews) - Users find the **pricing steep** , especially for small to medium businesses, compared to alternatives with free options. (9 reviews) - Users experience issues with **lack of notifications** , including missed sounds and unmarked messages creating confusion. (8 reviews) - Users experience **chat issues** like delayed notifications and simultaneous responses, hindering effective communication. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) - Users experience **sending issues** with videos, impacting functionality, though overall satisfaction with the software remains high. (5 reviews) ## Text Request Reviews ### 1. Text Request Makes My Day Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** DENISE M G. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Text Request?** It streamlines communication with our customers. **What do you dislike about Text Request?** I would prefer integrations be included in the basic package. **What problems is Text Request solving and how is that benefiting you?** It allows us to connect more easily with busy customers who don't have time for phone calls or emails. **Official Response from Ramey Miller:** > Denise, thank you for leaving us a review. ### 2. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Text Request?** Very easy to use and easy to assign names to the numbers. I use it every weekday at work and it is a valuable tool. **What do you dislike about Text Request?** The only thing I don't like is sometimes new messages don't show up immediately, even when you refresh the page. **What problems is Text Request solving and how is that benefiting you?** I don't always have time to answer the phone, so it is helpful to return messages when I have a minute. **Official Response from Ramey Miller:** > Audrey, thank you for taking the time to leave us a review. ### 3. A great tool for client and employee communication! **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer W. | Senior Healthcare Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Text Request?** Concise communication to employees, especially about frequent updates and/or staff-wide announcements, has been made much easier using mass texting and templates. Integrating the Chrome extension into daily use also ensures that we can utilize texting directly from an employee or client's profile. This is a daily tool that we use every for 24-hour notice and communication and it's improved communication times. **What do you dislike about Text Request?** TR is a far better tool than what we previously used in all regards except the fact that our previous system had a desktop option, independent of browser. I greatly wish that TR had the same integration for that. **What problems is Text Request solving and how is that benefiting you?** Contact to rural areas, immediate coverage/support messages, and change of schedule messages are much easier via Text Request than email when we are unable to reach our clients or employees by phone **Official Response from Ramey Miller:** > Jennifer, thank you so much for taking the time to leave us a review. You'll be excited to know that we in fact do have a desktop app. I've included the link here, but will reach out and share the link directly with you. ### 4. It makes communication very efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Text Request?** It allows me to streamline communication with our customers and saves me valuable time. **What do you dislike about Text Request?** I don't care for the fact that it does not have interfacing with the other applications I use daily. Dispatch and Angi Leads/Ads. It's a little tedious to have to refer to a third party system of sorts. **What problems is Text Request solving and how is that benefiting you?** Eliminates necessity of repeated phone calls to customers. **Official Response from Ramey Miller:** > Jennifer, Thank you for leaving us a review. We do have an Angi integration: https://www.textrequest.com/integrations/angi If you have any questions about it, please reach out to success@textrequest.com ### 5. Great Service For Communication **Rating:** 5.0/5.0 stars **Reviewed by:** MacGyver D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** The system is very easy to use. Text Request is fast and efficient for a means of communication. **What do you dislike about Text Request?** I do not have anything to say that I dislike. **What problems is Text Request solving and how is that benefiting you?** It is a way to connect with existing and new clients. The interface is very user friendly. **Official Response from Ramey Miller:** > Thank you so much for this review. Glad to hear that you find out interface user-friendly. ### 6. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** Text Request is a standout platform for streamlined communication, offering a seamless user experience and robust features. Its intuitive interface makes it accessible to users of all levels, while its versatility allows for easy text messaging from any device. The platform's analytics provide valuable insights for optimizing communication strategies, and its reliable performance ensures messages are delivered promptly. The responsive customer support further enhances the experience. Overall, Text Request is an indispensable tool for efficient text messaging needs, ideal for both individuals and businesses alike. **What do you dislike about Text Request?** The only thing I disliked was that I didn't discover it sooner! **What problems is Text Request solving and how is that benefiting you?** Fast and efficient communication with clients. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. So happy to hear that you Love Text Request. We wish we had found you sooner too. ### 7. Easy to use tool for text communication. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** Main functions are very easy to understand and use. Easy to schedule texts and use templates. I like the chrome extension utilization which allows clicking an icon to compose a text. **What do you dislike about Text Request?** Creating a group is a bit cumbersome and takes much longer than other platforms I've used. Cost is significantly higher than previous vendor. **What problems is Text Request solving and how is that benefiting you?** We use Text Request to confirm reservations for each trip we have scheduled. We use an API to generate these texts automatically, then have a team member manage the responses and follow up with the guest as needed. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 8. Very Convenient To Use **Rating:** 4.5/5.0 stars **Reviewed by:** mARY B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** I have been using text request at work for almost a year now and I would say it is very easy to use. The message gets to be sent really quick and I can easily see the senders messages. There is also templates that can be made beforehand and it saves me a lot of time especially if im sending the same thing to different people. **What do you dislike about Text Request?** I hope they can have a feature where you can send messages in multiple recipient individually. **What problems is Text Request solving and how is that benefiting you?** It solves time consuming problems. Saves me lots of time **Official Response from Ramey Miller:** > Mary, thank you for taking the time to leave this review. Love that Text Request is solving your time-consuming issues. Concerning your dislike: our Group Chat features works like that. One group, one message. Each contact receives the message individually, and their replies come back to you individually. ### 9. Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Omone I. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** Ability to send bulk messaging. High open rates: 98% of text messages are opened, compared to 20% for email Fast delivery: 95% of messages are read and responded to within three minutes Cost-effective: Compared to phone calls Quick responses: Text messages often elicit quick responses Direct communication: Allows for communication without immediate cooperation **What do you dislike about Text Request?** Nothing so far. Some users have expressed concerns about Text Request's limited character count per text message. **What problems is Text Request solving and how is that benefiting you?** Tracking who is responding to whom, Communicating with clients, Giving clients options to contact, Requesting customer reviews, and Responding to customer feedback **Official Response from Ramey Miller:** > Thank you for leaving us this review. ### 10. Easy to use and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Text Request?** Our on-air DJʻs can converse with listeners via text in real time without using their personal phone. **What do you dislike about Text Request?** We have yet to find a downside of using Text Request. **What problems is Text Request solving and how is that benefiting you?** Each of our radio stations has a landline that listeners can call for song requests, lost and found, shout-outs etc. Now the listeners can also text to this same number. **Official Response from Ramey Miller:** > THank you for this review, Jodie. We love working with Radio Stations. ### 11. Experience with Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Text Request?** I enjoy using Text Request because it is an efficaint way that our business can utilize this tool to communicate with our clients, even if it is during a busy workday. We are able to reach out to clients to check how their pet is doing after their visit and we are notified through Text Request when our clients text us that they are here for their appointment. It is a great way for us to stay on top of our schedule. **What do you dislike about Text Request?** The only thing that I dislike is sometimes the layout is a little unorganized to me, I have switched the layout to seeing the newest first and that helps but still seems slightly disorganized to me. **What problems is Text Request solving and how is that benefiting you?** Very quick and efficient way for us to communicate with our clients. It is a simplw way for us to send them reminders and check how their pet is doing. I also love how we can send the payment link for the client to check out. It makes the payment process very simple. **Official Response from Ramey Miller:** > Thank you for leaving this review. We do have a few different dashboard views you might like better. PLease reach out to success@textrequest.com with any questions. ### 12. Text Request offers many features that our business needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Text Request?** I like that everyone can have a user account so we aren't all sharing just a few accounts. Text Request made it easy for us to make the switch to them. Their dashboard is user friendly. I really appreciate that there is no contract and you can change your plan month to month as needed. **What do you dislike about Text Request?** The biggest downside that our business has had with Text Request is the limit of 160 characters for 1 text messge. We were used to a much higher character count so it's going to be an adjustment. This will likely cause us to have to increase our package with Text Request as we will likely go over the number of alloted text messages monthly. **What problems is Text Request solving and how is that benefiting you?** Text Request is allowing us to text multiple clients in a very short amount of time saving us lots of time from making individual client phone calls. A lot of times texting is the preferable contact method for our clients so we like to offer that for them. It's a win-win. **Official Response from Ramey Miller:** > Jennifer, thank you for the review. Sorry that Text Request's character count differs from what you are used to. If you have any questions, please reach out. ### 13. Easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Text Request?** Ability to customize to our needs and choose the features we are looking for. Well documented support and easy to use. **What do you dislike about Text Request?** We have not run into any problems. We may need to increase plan. **What problems is Text Request solving and how is that benefiting you?** Maintaining client contact and driving response to keep appointment calendar up to date. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Glad to hear you are enjoying Text Request. For help with upgrading, please reach out to success@textrequest.com ### 14. Client communication simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Kari H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Text Request?** Text Request makes it easy to reach out to clients for follow-ups, quick questions, and much more. **What do you dislike about Text Request?** Sometimes the refresh rate for the messages isn't the best. **What problems is Text Request solving and how is that benefiting you?** Working in the veterinary field, there are a lot of calls to be made. Being able to send a quick text message has streamlined the day-to-day communications. **Official Response from Ramey Miller:** > Kari, thank you so much for leaving us a review. We love working with Veterinarian offices! Sorry to hear that the refresh rate isn't as expected. Please reach out to support at support@textrequest.com and we can look into it on our end. ### 15. Very Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jamall M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** It makes my job easier without having to use my phone. **What do you dislike about Text Request?** It kinda takes a while for messages to come through **What problems is Text Request solving and how is that benefiting you?** When customers arent able to call in over the phone or need to give visual desctiption it helps a lot for them to send a picture taking out all of the guess work. **Official Response from Ramey Miller:** > Jamall, thank you for this review. Sorry to hear that messages are taking longer to come through. Please reach out to support@textrequest.com ### 16. Easy to use in the office! **Rating:** 5.0/5.0 stars **Reviewed by:** Sondra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Text Request?** Easy to keep up with incoming messages and easy to reply. I'm able to keep up with messages and requests all day. Easy to find archived messages. **What do you dislike about Text Request?** I haven't found any downsides, Text Request is easier to use than Zipwhip **What problems is Text Request solving and how is that benefiting you?** I have no issues with Text Request **Official Response from Ramey Miller:** > Sondra, thank you for leaving us a review. Glad you are enjoying us more than your previous provider. ### 17. Great experience overall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Text Request?** It is one spot to communicate with team members. It also leaves your personal number private and allows communication to the whole management team. **What do you dislike about Text Request?** Not really anything that I do not like. Some functionality could be improved, but I believe this might be more of a level of permissions. **What problems is Text Request solving and how is that benefiting you?** It allow a direct communication from employee to manager and visa versa. If team members need to speak with a manager they can text and all managers can see the message to answer. **Official Response from Ramey Miller:** > Thank you for this review. We love working within your industry. Please reach out to success@textrequset.com to talk about anything you'd like to see in the future of Text Request. ### 18. Text request is a great platform and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** This is a simple concept but also, things happen. Whenever I have had a question or an issue, I can reach out to text request and my questions will be answered quickly. The clientele is very easy to communicate with and are very professional. I highly recommend. **What do you dislike about Text Request?** So far I have not had any issues. It is a great company and easy to use. **What problems is Text Request solving and how is that benefiting you?** Making communication with our clients quick and easily accessible no matter where we are. It is a great tool and addition to our other platforms. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Glad to hear that our success and support teams have been excellent for you. ### 19. Quick and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Val D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Text Request?** Very user friendly - sends and stores texts to multiple prospects **What do you dislike about Text Request?** The beeping noise in earpiece but learned to mute that quick. **What problems is Text Request solving and how is that benefiting you?** People that don't answer the phone. **Official Response from Ramey Miller:** > Val, thank you for leaving us a review. ### 20. My review for text request! **Rating:** 4.0/5.0 stars **Reviewed by:** Yvette M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Text Request?** Text request is the best in keeping up to date with clients, and their ability to conatct me back right away. If **What do you dislike about Text Request?** Something about text request could be that it may be over whelming sometimes! Overwhelming where various messages come in at the same time, and I might lose a hot client interested in our product. **What problems is Text Request solving and how is that benefiting you?** Text reuqest is solving my problems in being in touch with my customers! Some of my customers don't tend to answer my phone calls, but once they're free they'll be able to reach out through text request! We also send daily marketing messages to keep them updated on any new information about our product. **Official Response from Ramey Miller:** > Yvette, thank you for the review. ### 21. Takes some getting used to **Rating:** 3.5/5.0 stars **Reviewed by:** Frances F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Text Request?** The format is nice. I like the options on how to arrange the veiw of the messages and the menu is easy to use. **What do you dislike about Text Request?** The alerts are not sounding every time there is a message. That's a huge issue for us as we use it ALL DAY LONG to communicate with our drivers, affiliates and passengers. If we don't have the window as the active tab in our browser, many times, the alerts do not go off until we activate the tab in the browser. If there is a way to fix this, that would be GREAT! We need to get the alerts regardless if the tab is active or not! **What problems is Text Request solving and how is that benefiting you?** It was the replacement for ZipWhip. We heavily rely on text messaging 24/7 in our business. **Official Response from Ramey Miller:** > Frances, thank you for leaving us a review. Please reach out to support@textrequest.com ### 22. Texting made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Text Request?** There are a lot of things that I love about Text Request! My favorite is the option to check on and off messages that need to be attended to. I also like that we can see which user sent the last message to a particular person. I've also enjoyed the automatic signiture and the message templates. I use TextRequest every day and it was easy to get started with and train others to do the same. **What do you dislike about Text Request?** I haven't run into any downsides with Text Request yet but I would like to be able to make groupchats with multiple people! **What problems is Text Request solving and how is that benefiting you?** Text Request is making it so I can easily hold multiple conversations and help me not to get lost doing so. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. If you ever run into any issues, please reach out to success@textrequest.com ### 23. Great System for Contacting Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie M. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Text Request?** Like the templates function, saves a lot of time. Also like the fact that we can send attachments to customers. Great way to keep in touch with customers! Easy to implement and integrate and really like the Chrome extension. Used daily by three different people in our office with their own account. **What do you dislike about Text Request?** No downside, easy to use and great customer service. **What problems is Text Request solving and how is that benefiting you?** ABle to get quicker answers rather than waiting for a call or email back. **Official Response from Ramey Miller:** > Thank you so much for leaving us this review. Love the problem you are solving too. ### 24. We love text request for our clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna D. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** We lovve text request for easily and quickly communicating with our clients. Our firm motto is Unreasonable Hospitality and by using text request I feel we keep our clients updated and happy! **What do you dislike about Text Request?** The only downside I have found is it logs me out on the app ocassionally. **What problems is Text Request solving and how is that benefiting you?** Keep our clients updated and making sure our customer service is top notch. **Official Response from Ramey Miller:** > Anna, thank you for taking the time to leave us a review. If you have a Hippa-enabled account, the log-out is to maintain compliance. If your account isn't HIPPA enabled, then please reach out to success@textrequest.com ### 25. Super easy to use for us to keep in touch with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Adam P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** Their system is easy to use. Complitmented with their app, it makes response and company text messages quick and simple to implement. **What do you dislike about Text Request?** Uploading pictures to our text messages doesn't work properly. **What problems is Text Request solving and how is that benefiting you?** We came over from ZipWhip and the integration was very simple. No down time and a quick tutorial got us up and running very quickly. **Official Response from Ramey Miller:** > Adam, thank you for leaving us a review. Sorry to hear that your images aren't attaching correctly. Please reach out to support@textrequest.com so they can look into for you. ### 26. Great for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** How easy it is to send out messages, how it saves your contacts, the list of columns listed on one side of the screen. It notifies you immediately once you receive a message and continues to alert you until you open the text message. **What do you dislike about Text Request?** That you have to view everyone's messages and have to dig for yours. The fact that it doesn't not have the option to just see your own messages that you sent out or receive and makes it easy to over look a message. **What problems is Text Request solving and how is that benefiting you?** No issues at the moment **Official Response from Ramey Miller:** > Thank you for this review. We do have a few tags and filters that might be useful to you. Please reach out to success@textrequest.com ### 27. Easy to Use Interface and Very Detailed **Rating:** 5.0/5.0 stars **Reviewed by:** Jason J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Text Request?** We have implemented a new text program that is straightforward to use; it has excellent features like group texting and creating relevant templates. It was easy to transition from a less comparable form to Text Request's easy-to-use format. Excellent customer support and an easily accessible user guide. **What do you dislike about Text Request?** I would like to see the "search for" feature when searching for archived text messages to be open word search instead of alpha order. **What problems is Text Request solving and how is that benefiting you?** We are able to stay in constant communication with our customers. Now our customers are able to get answers to quick questions in place of leaving a voicemail and waiting for an unreasonable amount of time for a response. **Official Response from Ramey Miller:** > Jason, thank love to hear that Text Request is easy to use. We love your use case. please reach out with any questions. ### 28. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabby R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** I can text to anyone and they have the option to opt out. **What do you dislike about Text Request?** Wish it had the option to show sent messages from me only and not all mixed in with other emploee messages. **What problems is Text Request solving and how is that benefiting you?** No current problems **Official Response from Ramey Miller:** > Hello Gabby, thank you for leaving us a review. There are some filters and tags you can use to organize messages in a way you might like better. Reach out to success@textrequest.com to learn more. ### 29. Community Health Worker **Rating:** 4.5/5.0 stars **Reviewed by:** Natasia G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** I like how you can schedule out text messages. **What do you dislike about Text Request?** I dont really have anything bad to say about text request **What problems is Text Request solving and how is that benefiting you?** I work with a range of patients that sometimes prefer a text message instead of a call. So text request allows me to keep my same number **Official Response from Ramey Miller:** > Natasia, thank you for this review. ### 30. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Text Request?** They are a great program that allows us to reach out to patients and give them a myriad of info without having to get someone to pick up the phone. They can also respond to you through the same app you use to contact them. p cool stuff dude! **What do you dislike about Text Request?** Nothing at all this is a great application! **What problems is Text Request solving and how is that benefiting you?** We don't have to call every patient for appontment reminders **Official Response from Ramey Miller:** > Thank you for leaving us a review. Please reach out to your success rep if you ever run into any issues. ### 31. Easy integration, great price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** We use text request to help confirm appointments for a small dental practice. We had to make a switch after our previous software announced its upcoming shutdown. The cost was very comprable to what we were using before and much less expensive to any other company I could find. Integration was fairly quick and customer support has always been very responsive. I use this every day at work, and it saves me so much time. We are only a couple of months in, but I look forward to using the features not offered by our previous software like scheduled confirmations, and pay by text. **What do you dislike about Text Request?** The only downside I have is that when signing up for Text Request, I was told we would be down for 1-3 hours. We signed up for the HIPAA compliant service which takes up to 2 weeks to get up and running. When signing up for the service, no one told us that, which caused some major issues on my end. Customer support was extremely responsive and very helpful with getting us back up and running ASAP. **What problems is Text Request solving and how is that benefiting you?** Text Request helps us contact our patients to confirm and reschedule appointments. They are also able to ask questions and get messages to the team **Official Response from Ramey Miller:** > Thank you so much for his review. Sorry to hear that the down time was not properly communicated to you and your team. If you want to reach out to success@textrequest.com we can make sure to address it. ### 32. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Amy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Text Request?** It is easy to navigate and user friendly. The intergration options are great! We use Text Request all day long with no hiccups. Our customer service has inproved significantly. **What do you dislike about Text Request?** Having to refresh evey 30 min for HIPAA compliance **What problems is Text Request solving and how is that benefiting you?** SO far every "problem" has been on our end. They have helped us throughout the set up process. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Sorry that the auto log off is annoying, however one note, the 30 Minute loggout timer resets after any activity. Activity counts as a click or typing into a text box. If you have any questions, please reach out to Success@textrequest.com ### 33. Great for bulk texting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Text Request?** It makes it easy and efficient to send out mass, group texts! **What do you dislike about Text Request?** I wish there were ways to personalize a group text (ie, it would plug in the person's name or location) **What problems is Text Request solving and how is that benefiting you?** It helps us send out bulk texts much more quickly **Official Response from Ramey Miller:** > Thank you for leaving us a review. We do have a custom Merge Feature that should fix your dislike. I've attached the help doc. ### 34. My text request experience **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | English-Spanish off-site translator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Text Request?** I really appreciate this software's capacity to quickly a effectively engage consumers. **What do you dislike about Text Request?** One problem could be the slow upload of the mobile app **What problems is Text Request solving and how is that benefiting you?** I can manage better communication with other individuals of the team and clients **Official Response from Ramey Miller:** > Luis, thank you for leaving us this review. Please reach out to support@textrequest.com so they can look into the Mobile App for you. ### 35. Zipwhip to Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Angela O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** It was an easy transition from Zipwhip + we can schdule text (outside of business hours) **What do you dislike about Text Request?** No disadvantage. We have had a good expirience **What problems is Text Request solving and how is that benefiting you?** It allows us to program text outside of normal buisness hours which is a huge plus on our end. It also let's us send general info to clients as a initial inquiery **Official Response from Ramey Miller:** > angelo thank you for leaving us a review. ### 36. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** The ability to enhance our communication experience with external applicants and the intergration with our ATS. **What do you dislike about Text Request?** Only annoyance is that longer messages are counted as multiple credits used. **What problems is Text Request solving and how is that benefiting you?** Effeciency in hiring and recruiting communication. **Official Response from Ramey Miller:** > Justin, thank you for this review. If you have any questions please reach out to your success rep. ### 37. Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Odiri w. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Text Request?** I love how convenient Text Request is. I am able to give patients a way to contact me other than via phone call because I know a lot of them have busy schedules. Also, it's better than giving out my personal number. I also appreciate the easy tutorial that made my first experience with Text Request less overwhelming. **What do you dislike about Text Request?** Honestly, I have nothing I dislike about Text Request, and I am a very blunt person with my dislikes. **What problems is Text Request solving and how is that benefiting you?** None **Official Response from Ramey Miller:** > Odiri, thank you for taking the time to leave us a review. We love your use case! ### 38. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Text Request?** Is user friendly and a fast way to retrieve taxt messages **What do you dislike about Text Request?** no objections so far, is a good tool and it keep us on the same page **What problems is Text Request solving and how is that benefiting you?** It will keep everyone at the office internally as externally with clients on the same page. **Official Response from Ramey Miller:** > Carlos, thank you for taking the time to leave us this review. ### 39. Very easy and clear **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Text Request?** What I like most about Text Request is how easy it is to use, bringing all communication together in one place and making it simple to connect with customers while improving efficiency. **What do you dislike about Text Request?** What I don't like is that Text Request doesn't offer much freedom to customize message templates, making it hard to adjust responses for different situations. **What problems is Text Request solving and how is that benefiting you?** To be easily communicate with customers from all places. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 40. Great communication tool for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** The simplicilty of sending group messages to our company's staff. **What do you dislike about Text Request?** Not having the option to edit a user's phone number. Instead, you need to delete the user and create a new one. **What problems is Text Request solving and how is that benefiting you?** Last minture requests on the go. Having access to our employees contact info in the mobile app. **Official Response from Ramey Miller:** > Carlos, thank you for this review. I've let the product team know about your request. ### 41. Efficient and easy to use for clients. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Text Request?** The best thing about text request is ease of access for our clients. A lot of our clients with large orders find this much easier and faster. **What do you dislike about Text Request?** One thing I do not like about text request is that it cannot be used with our clients who do not do things like text and email. It makes it much faster but our "old fashioned" clients do not use it as much. **What problems is Text Request solving and how is that benefiting you?** Clients understanding when their order is ready for pickup and showing up on time! **Official Response from Ramey Miller:** > Thank you for this review. Glad to hear that your clients enjoy using Text Request to communicate with them. ### 42. Great way to stay in contact with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Cat S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Text Request?** Text Request provides an easy to use platform in order to maintain communication with our families with updates and requests! **What do you dislike about Text Request?** The process of the 10DCL approval took longer than anticipated, so many messages were rejected at first. Since that has been cleared up, the platform has worked very well. **What problems is Text Request solving and how is that benefiting you?** Convenient and quick communication **Official Response from Ramey Miller:** > Cat, thank you for taking the time to leave us a review. Sorry to hear that the 10DLC process took longer than expected. Please reach out if you still see messages being rejected. ### 43. Admissions Counselor's Dream **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** I love that I can see who is texting in and out on my team because it helps to keep down confussion within the team. I love that we can program the system to add the lead's name automatically. **What do you dislike about Text Request?** When I click on a lead and I have to go back to the next lead on the list I CAN'T I have to scroll all the way back through from the top to where ever I left off. It consumes time. **What problems is Text Request solving and how is that benefiting you?** They ability to communicate real time with potential clients **Official Response from Ramey Miller:** > Brandi, Love the use case! Glad Text Request is meeting your needs. Please reach out to success@textrequest.com ### 44. Easy way to keep up with customers and employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** Easily accessible on your desktop or your phone to reach out to whomever you need to quickly **What do you dislike about Text Request?** Very occasional glitches in the system, sometimes does not refresh quickly **What problems is Text Request solving and how is that benefiting you?** Not having to use personal cell phones to reach out to customers or employees **Official Response from Ramey Miller:** > Kara, thank you for taking the time to leave us a review. Please reach out to support@textrequest.com when you are experiencing issues. ### 45. we use text request to communicate with our law firm clients **Rating:** 3.5/5.0 stars **Reviewed by:** tannia c. | Litigation Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Text Request?** It is helpful, quick and an easy way to communicate with our clients, instantly instead of using email. **What do you dislike about Text Request?** I do find some difficulty viewing it on my cell phone and when trying to located clients prior texts. I have to search their name and sometimes even then it doesnt come up. **What problems is Text Request solving and how is that benefiting you?** we can remind clients about upcoming appointments or that we still need certain documents very quickly without them having our actual cell phone numbers. **Official Response from Ramey Miller:** > Thank you for leaving this review. Sorry to hear that the Mobile App isn't working like it should. PLease reach out to support@textrequest.com ### 46. Text Request is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Meagin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** Text Request makes it easy to communicate with prospective and current clients. Many of our clients communicate via text and this application is extremely user-friendly. **What do you dislike about Text Request?** I wish we had more character amounts per text, sometimes dialogue is shortened to keep the message from being sent in two text messages. **What problems is Text Request solving and how is that benefiting you?** Many of our customers prefer text communication for follow up items and quoting. This allows us to maintain that level of communication for a great price. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Love that your communications are better, now! ### 47. Great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Text Request?** I haven't been using Text Request for very long but I am new to business texting. Text Request made the onboarding process very easy and scheduled an impromptu same-day training for my team members which was very important to me so we could begin using it right away. One of the things I look for in businesses is customer support and they haven't let me down. **What do you dislike about Text Request?** I haven't had any negative experiences so far. **What problems is Text Request solving and how is that benefiting you?** Text Request is providing another, more modern method of contacting my customers. It will help me manage appointment reminders and quick contacts. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us this review. Glad you had a great experience onboarding. Please reach out with any questions: success@textrequest.com ### 48. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Ana M. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** Multiple users can marked as read or unread. That allows for less confusion on who is taking care of what. We have used it for over a year and have had only 2 or 3 hiccups from time to time and they were resolved within hours. **What do you dislike about Text Request?** The phone app needs constant updates because it does not always load fast enough, or gets stuck. **What problems is Text Request solving and how is that benefiting you?** Is an eassy and efficient way to reach my customers. Emails can take a while to be read, but texting I get a response much faster. **Official Response from Ramey Miller:** > Ana, thank you for taking the time to leave us a review. Please reach out to support@textrequest.com so they can look into the mobile app for you. ### 49. amazing platform and very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Vrinda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Text Request?** The platform is very user friendly and self explanatory. **What do you dislike about Text Request?** Have to sort the list everytime which makes it a bit repetitive. **What problems is Text Request solving and how is that benefiting you?** Day to day conversation with stakeholders of my business and ease of communication. **Official Response from Ramey Miller:** > Vrinda, thank you for leaving us this review. ### 50. Very beneficial for work environment **Rating:** 4.5/5.0 stars **Reviewed by:** Scarlet P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Text Request?** It helps customers reach us easier and faster than calls allow. It also helps us respond faster if we are busy or can't spend a long time on the phone. I also like that we can have multiple users on the account, so that if one worker is busy someone else can help the customer. **What do you dislike about Text Request?** You have to click the box to mark it as read which can be annoying if you already opened the chat to read it. Also if you haven't refreshed the page, it will show numerous "conversations" when it's really just the person's replies. **What problems is Text Request solving and how is that benefiting you?** Text Request helps us reach customers who avoid phone calls but are slow to respond to emails. Texts are quick and convenient for the most part. A lot of customers have mentioned how convenient it is to text us and how they love various components to Text Request! **Official Response from Ramey Miller:** > Thank you for leaving us this review. We love that Text Request is helping you communicate with customers. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+19%3A34%3A10+-0500&secure%5Bsession_id%5D=3f93f070-f7d0-42cf-976d-be54a86a0c92&secure%5Btoken%5D=4624b721ccae3c7fcf85fffb402d83c398edf4bc89540bd59c497947a99dac62&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,999 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,418 reviews)