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Compare Podium and Text Request 
Featured Products
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us Per Month
Starting at $59.99 Per Month
Podium
Star Rating
(2,066)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansText Request
Star Rating
(945)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.99 Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in overall user satisfaction, reflected in its significantly higher G2 Scores across multiple categories, including Online Reputation Management and SMS Marketing. Users appreciate features like the ability to consolidate messages from various platforms into a single feed, making communication management much easier.
- Users say that while both Podium and Text Request offer user-friendly interfaces, Podium's intuitive design stands out. Recent feedback highlights how easy it is to navigate and utilize features like the Text-to-Pay option, which enhances customer interactions and payment processes.
- Reviewers mention that Podium's implementation process is quick and efficient, with many users praising the onboarding experience. In contrast, Text Request, while functional, does not receive the same level of acclaim for its setup, indicating that users may face more challenges getting started.
- According to verified reviews, Podium's customer support is highly rated, with users noting the quality of assistance they receive. In comparison, while Text Request also has a solid support system, Podium's support features, such as live chat, are highlighted as particularly effective in resolving issues promptly.
- Users highlight that Podium's robust features for online reviews and reputation management are a game-changer for businesses. The automatic review invitations sent via SMS after service are especially appreciated, whereas Text Request, while useful for SMS communication, lacks the same depth in reputation management tools.
- Reviewers indicate that both platforms offer effective SMS capabilities, but Podium's advanced features, such as two-way text messaging and bulk SMS options, provide a more comprehensive solution for businesses looking to enhance customer engagement. Text Request, while effective for basic texting needs, may not meet the demands of users seeking more sophisticated marketing tools.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Text Request
Basic
Starting at $59.99
Per Month
- Autoresponder
- Escalation
- Message Template
Free Trial
Podium
No trial information availableText Request
No trial information availableRatings
Meets Requirements
9.1
1,737
9.2
837
Ease of Use
9.3
1,756
9.3
858
Ease of Setup
9.1
1,087
9.3
377
Ease of Admin
9.3
888
9.3
319
Quality of Support
9.0
1,614
9.4
738
Has the product been a good partner in doing business?
9.2
906
9.3
315
Product Direction (% positive)
9.0
1,723
9.4
843
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
158
Feature Not Available
7.6
207
Feature Not Available
9.1
222
8.5
135
Feature Not Available
Feature Not Available
Channels
7.9
212
Feature Not Available
8.6
221
8.5
130
9.3
237
9.4
149
Feature Not Available
7.8
115
8.0
195
8.2
109
Customers
8.2
153
8.5
123
8.4
155
8.5
133
8.5
222
8.2
131
8.3
222
8.1
123
8.5
222
8.4
127
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Business Instant Messaging
Not enough data
8.2
548
Not enough data
8.6
633
Not enough data
8.4
597
Business Instant Messaging
Not enough data
7.2
474
Not enough data
7.0
459
Business Instant Messaging
Not enough data
8.2
554
Not enough data
9.0
613
Not enough data
8.2
530
Generative AI - Business Instant Messaging
Not enough data
7.2
24
AI - Business Instant Messaging
Not enough data
7.3
24
Not enough data
7.8
24
Not enough data
7.5
24
Not enough data
7.9
23
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
230
|
Verified
8.7
166
9.3
240
|
Verified
9.0
173
8.4
187
8.6
160
8.6
239
|
Verified
8.6
157
8.3
213
|
Verified
8.0
136
8.4
216
|
Verified
8.4
147
8.5
233
|
Verified
8.5
157
8.5
216
|
Verified
8.1
139
SMS Platform
8.5
223
|
Verified
8.1
142
8.6
223
|
Verified
8.0
146
Feature Not Available
Feature Not Available
7.6
201
|
Verified
7.9
135
Feature Not Available
7.7
127
8.2
206
|
Verified
7.9
128
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Responses
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
Automation - AI Agents
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Not enough data
Platform
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Not enough data
Autonomy - AI Agents
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Not enough data
Generative AI
8.6
15
Not enough data
8.7
14
Not enough data
Responses
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Conversational Platform
8.6
295
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
181
Not enough data
Support Automation
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Not enough data
Generative AI
7.5
153
Not enough data
7.5
155
Not enough data
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
631
|
Verified
8.9
29
8.4
518
8.7
28
8.5
559
|
Verified
8.5
27
Reporting
Feature Not Available
7.7
25
8.4
524
|
Verified
7.7
25
8.9
649
|
Verified
8.8
28
Media Monitoring
8.5
518
8.0
27
7.3
199
7.8
25
8.3
511
7.9
25
In-House Management
8.6
503
8.3
26
8.6
503
|
Verified
8.8
26
Generative AI
7.5
138
Feature Not Available
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Text Request are categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Unique Categories
Podium is categorized as AI Agents For Business Operations, AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, Automotive Marketing, Chatbots, Live Chat, and VoIP Providers
Text Request is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.8%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Hospital & Health Care
11.3%
Medical Practice
9.5%
Insurance
7.7%
Staffing and Recruiting
5.4%
Health, Wellness and Fitness
4.9%
Other
61.2%
Alternatives
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
What are texting features?
1 Comment
CL
It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to...Read more
What is a Request text?
1 Comment
Official Response from Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday...Read more
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