Compare Podium and Text Request 
At a Glance
Market Segments
Small-Business (60.1% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
Contact Us Per Month
Starting at $59.99 Per Month
Podium
Star Rating
(2,068)4.6 out of 5
Market Segments
Small-Business (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansText Request
Star Rating
(949)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.99 Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in providing a seamless customer communication experience, with users highlighting its ability to consolidate text messages, reviews, and customer interactions into one platform. This integration allows for quick responses and efficient management of customer feedback.
- Users say that Text Request offers a user-friendly interface, making it easy for teams to engage with customers. Reviewers appreciate the platform's ability to enhance customer engagement compared to traditional email, although some have noted occasional glitches and delays in message loading.
- According to verified reviews, Podium's implementation process is praised for its simplicity, with many users mentioning how intuitive the onboarding process is. This contrasts with some feedback on Text Request, where users have experienced minor issues with page refreshes and loading times.
- Reviewers mention that both platforms score equally high in ease of use, but Podium stands out for its advanced features like two-way text messaging and automatic replies, which users find particularly beneficial for maintaining customer relationships.
- G2 reviewers highlight that Podium has a significantly higher overall satisfaction score, reflecting its strong market presence and user trust. Users frequently commend its effectiveness in managing customer reviews and feedback, which is crucial for maintaining a positive reputation.
- Users report that while Text Request is effective for basic communication needs, Podium's broader feature set, including bulk SMS capabilities and a comprehensive dashboard, provides a more robust solution for businesses looking to enhance their customer engagement strategies.
Pricing
Entry-Level Pricing
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Text Request
Basic
Starting at $59.99
Per Month
- Autoresponder
- Escalation
- Message Template
Free Trial
Podium
No trial information availableText Request
No trial information availableRatings
Meets Requirements
9.1
1,739
9.2
840
Ease of Use
9.3
1,758
9.3
861
Ease of Setup
9.1
1,089
9.3
380
Ease of Admin
9.3
890
9.4
321
Quality of Support
9.0
1,616
9.4
741
Has the product been a good partner in doing business?
9.2
908
9.3
317
Product Direction (% positive)
9.0
1,725
9.4
846
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.0
39
Not enough data
8.8
40
Not enough data
Interaction
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
40
Not enough data
7.9
41
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.1
41
Not enough data
7.9
41
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Not enough data
Agentic AI - AI Chatbots
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.3
158
Feature Not Available
7.6
207
Feature Not Available
9.1
222
8.5
136
Feature Not Available
Feature Not Available
Channels
7.9
212
Feature Not Available
8.6
221
8.5
131
9.3
237
9.4
153
Feature Not Available
7.8
115
8.0
195
8.2
109
Customers
8.2
153
8.5
123
8.4
155
8.5
133
8.5
222
8.2
132
8.3
222
8.1
124
8.5
222
8.4
127
Agentic AI - Conversational Marketing
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Not enough data
Business Instant Messaging
Not enough data
8.2
548
Not enough data
8.6
633
Not enough data
8.4
597
Business Instant Messaging
Not enough data
7.2
474
Not enough data
7.0
459
Business Instant Messaging
Not enough data
8.2
554
Not enough data
9.0
613
Not enough data
8.2
530
Generative AI - Business Instant Messaging
Not enough data
7.2
24
AI - Business Instant Messaging
Not enough data
7.3
24
Not enough data
7.8
24
Not enough data
7.5
24
Not enough data
7.9
23
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Not enough data
Platform Data
9.1
65
Not enough data
9.0
65
Not enough data
Platform Additional Functionality
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Not enough data
Platform Content
9.0
62
Not enough data
Agentic AI - Automotive Marketing
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Text Messaging
8.7
230
|
Verified
8.7
166
9.3
240
|
Verified
9.0
173
8.4
187
8.6
160
8.6
239
|
Verified
8.6
157
8.3
213
|
Verified
8.0
136
8.4
216
|
Verified
8.4
147
8.5
233
|
Verified
8.5
157
8.5
216
|
Verified
8.1
139
SMS Platform
8.5
223
|
Verified
8.1
142
8.6
223
|
Verified
8.0
146
Feature Not Available
Feature Not Available
7.6
201
|
Verified
7.9
135
Feature Not Available
7.7
127
8.2
206
|
Verified
7.9
128
Agentic AI - SMS Marketing
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Not enough data
Channels
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Not enough data
Design
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Not enough data
Generative AI
7.5
234
Not enough data
7.5
229
Not enough data
Responses
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
Automation - AI Agents
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Not enough data
Platform
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Not enough data
Autonomy - AI Agents
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Not enough data
Generative AI
8.6
15
Not enough data
8.7
14
Not enough data
Responses
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Not enough data
Generative AI
8.1
32
Not enough data
8.1
31
Not enough data
Conversational Platform
8.7
296
Not enough data
8.4
253
Not enough data
8.3
166
Not enough data
8.5
182
Not enough data
Support Automation
8.5
258
Not enough data
8.3
166
Not enough data
8.7
168
Not enough data
8.1
174
Not enough data
Generative AI
7.5
153
Not enough data
7.5
155
Not enough data
Generative AI
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Not enough data
Communication
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Not enough data
Internal Use
8.2
617
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
Not enough data
Platform Basics - VoIP Providers
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Not enough data
Basic Communication
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Not enough data
Agentic AI - VoIP Providers
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Not enough data
Consumer Intelligence
9.1
631
|
Verified
8.9
29
8.4
518
8.7
28
8.5
559
|
Verified
8.5
27
Reporting
Feature Not Available
7.7
25
8.4
524
|
Verified
7.7
25
8.9
650
|
Verified
8.8
28
Media Monitoring
8.5
518
8.0
27
7.3
199
7.8
25
8.3
511
7.9
25
In-House Management
8.6
503
8.3
26
8.6
503
|
Verified
8.8
26
Generative AI
7.5
138
Feature Not Available
Agentic AI - Online Reputation Management
5.2
11
Not enough data
5.3
11
Not enough data
5.9
11
Not enough data
5.8
11
Not enough data
5.6
11
Not enough data
5.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Podium and Text Request are categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Unique Categories
Podium is categorized as AI Agents For Business Operations, AI Chatbots, Shared Inbox, Conversational Support, Customer Communications Management, Automotive Marketing, Chatbots, Live Chat, and VoIP Providers
Text Request is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Hospital & Health Care
11.3%
Medical Practice
9.5%
Insurance
7.7%
Staffing and Recruiting
5.4%
Health, Wellness and Fitness
5.0%
Other
61.2%
Alternatives
Discussions
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
How do you use text request?
1 Comment
BL
Our HR Department uses Text Request to communicate with applicants, new hires, and current employees.Read more
What is a Request text?
1 Comment
Official Response from Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday...Read more
What are texting features?
1 Comment
CL
It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to...Read more
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