Text Request Reviews & Product Details

This software has a very user-friendly layout. It is easy to navigate and use, even for our office staff who are not very tech savvy. We have hardly encountered any tech issues or bugs. The texting features are amazing! We can do so much with them, such as getting reviews, creating templates, using keywords, processing payments, sending attachments, photos and more! :) The customer service is always prompt and responsive to our emails and voice messages. We rely on this software every day, all week long. The software installation was smooth and quick, without any interruption. This amazed me greatly. I am very satisfied with TextRequest. The intregration process was smooth and seamless! Very little work needed to be done on my end. Review collected by and hosted on G2.com.

I really have no complaints at all. The software works amazing! I struggle to send videos to clients. Photos work well, but I have to use my personal cellphone to send videos. Review collected by and hosted on G2.com.

I like that Text Request makes communication easy and fast. It helps businesses connect with patients quickly through text messages. I also like evething that Text Request offers to train us or know each option or each adjustment we can make. Review collected by and hosted on G2.com.

Sometimes, it can be hard to find specific features, and the learning curve can be a bit steep for new users. Additionalty, it a bit difficult to find oldest messages. Review collected by and hosted on G2.com.

The customer service at TextRequest has always been great! From the first contact, getting clear pricing and usage information as well as the training session when starting to use their service. We have always gotten promt responses with accurate information and they are always friendly and willing to help until your question/issue is resolved. Using Text Request has saved our office so much time using texts for appointment reminders, and patients have really liked the convenience of texts for reminders and other communication. Review collected by and hosted on G2.com.

There aren't any real dislikes or downsides of using Text Request. They offer different plans which do have some limitations of features, but I do like that you can add those features on to your plan without having to completely move to the next plan level. Review collected by and hosted on G2.com.

Our company was previously using a different service that went out of business. Our corporate office recommended Test Request. We love the ability to accept payment over text. We send out several group messages, Test Request makes it very easy to do so. Review collected by and hosted on G2.com.

We are Satisfied. I have found it difficult to search sent items however it may be a user error. Review collected by and hosted on G2.com.

The fact we can use our voice phone numbers within this system is a huge plus for us. Our response time from our applicants was reduced dramatically. Our turnaround has increased dramatically. It is easy to use and mostly well organized. Review collected by and hosted on G2.com.

The fact there are not better tiered security levels is a handicap. We all have to be Admins to see others' texts. This should be a lower than admin, maybe a manager's level security. It would be nice to be able to choose groups who can see each others' texts to limit some who shouldn't. Admin or a Super Admin should only be total control and able to view/do everything. Review collected by and hosted on G2.com.

We still love how easy it is to use. Text Request is used everyday more then five times a day. We would not change it. It is easy to navigate, easy to setup any automatic text messaging, you can also advertise if you would like. Customer Service is top notch they help right away. Easy intergation with any software, we currently use it with Clio. Review collected by and hosted on G2.com.

No dislikes so far. We do not have any dislikes. Review collected by and hosted on G2.com.

that my team in the office could all see my messages with customers Review collected by and hosted on G2.com.

that i couldn't see the conversations of all the company Review collected by and hosted on G2.com.

Text Request has been very helpful for my department to streamline our marketing efforts when it comes to texting. It is really easy to create brand segments and send texts to different texting groups based on what events we have coming up. It has made communication with our clients much easier. Review collected by and hosted on G2.com.

The user interface could be updated to have an easier view of the "sent" texts and which groups they have been sent to. Review collected by and hosted on G2.com.

TextRequest is great because we can quickly reach our clients and they can reach us. We can create groups, have an auto reply, and even schedule when our open and closed auto replies will go out. Review collected by and hosted on G2.com.

We cannot delete messages on the platform. They have to just get pushed down near the bottom. Sometimes it crashes but it usually comes back quickly. Review collected by and hosted on G2.com.

we've had a lot of our staff comply and use this feature, everyone likes it Review collected by and hosted on G2.com.

Doesn't automatically integrate with our EHR, manually have to import contacts Review collected by and hosted on G2.com.