# Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 954 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing client interaction and convenience. (55 reviews) - Users value the **efficient communication** capabilities of Text Request, enhancing customer service and connection with clients. (40 reviews) - Users appreciate the **easy communication** capabilities of Text Request, facilitating seamless interaction with customers and colleagues. (33 reviews) - Users find the **user-friendly interface** of Text Request enhances communication efficiency and client engagement significantly. (26 reviews) - Users value the **intuitive client interaction** capabilities of Text Request, enhancing engagement through bulk messaging and analytics. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** like auto-resolving conversations and limitations in viewing client details. (12 reviews) - Users often find the **limited features** of Text Request lacking, especially for video support and pricing transparency. (10 reviews) - Users find the **cost prohibitive** for small to medium companies, especially compared to more affordable alternatives. (9 reviews) - Users experience **lack of notifications** , with inconsistent message alerts causing confusion and delays in communication. (8 reviews) - Users experience **software glitches** that disrupt messaging, impacting usability and causing missed communications. (7 reviews) - Users find the **chat issues** in Text Request problematic, with constant notifications and slow loading times affecting usability. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. This is waaaaaay better than google voice! **Rating:** 5.0/5.0 stars **Reviewed by:** Howard D. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** We used google voice for years, and we should have switched long ago. Very easy transition. Single number for voice and text. Easy interface. They are quick to answer your questions. **What do you dislike about Text Request?** My preference is to have all of the texts in one screen. I don't know if that's possible, but right now I don't see them unless I click on them. **What problems is Text Request solving and how is that benefiting you?** Contacting and responding to multiple employees by multiple employees. **Official Response from Ramey Miller:** > Howard, thank you for this review. There are some other views that show more messages per page, that you might like better.: https://help.textrequest.com/message-views ### 2. I use it every day multiple times a day. It is easy to use, and customize to my preferences. **Rating:** 5.0/5.0 stars **Reviewed by:** Jovita V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** I love that you can set the notification frequency to repeat and that we have our own profile pictures so customers can see who they are conversing with. **What do you dislike about Text Request?** I wish we had seperate dashboards within our company so only my conversations were visible to me if that is what I opted for. **What problems is Text Request solving and how is that benefiting you?** Helping me keep mypersonal cell phone seperate from work phone calls as much as possible. This keeps customers from calling or texting my cell phone after business hours. **Official Response from Ramey Miller:** > Jovita, thank you for taking the time to leave us a review. There are some filters and tags you can use to better sort and see just your messages. ### 3. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** trent s. | Director of information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Text Request?** The transfer from zipwhip to text request was super easy and its a great program to use! **What do you dislike about Text Request?** Nothing! it is a great product! I wouldnt change anything about it. **What problems is Text Request solving and how is that benefiting you?** pharmacy communication with patients in a secure way **Official Response from Ramey Miller:** > Trent, thank you for leaving us a review. ### 4. One of the WORST texting platform! **Rating:** 0.0/5.0 stars **Reviewed by:** Jonathan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** None that I can see, it seems like a very antiquated program, not very viable for business use. I would not reccomend this to anyone I have ever met. **What do you dislike about Text Request?** Almost EVERY text gets flagged as spam unless you use very specific words, for example, we are a loan company and we cant use the word "loan" in our texts. The character limit is rediculous at 160, our old one was at least 250. Its very hard to send pictures via text and everything else seems way too complicated for just trying to communicate via text. Microsoft messager was a better way to communicate and its 30 years old. **What problems is Text Request solving and how is that benefiting you?** This program has done nothing but bring on problems and greatly increase frustration. Did the developer ever have to text potential clients? **Official Response from Ramey Miller:** > Thank you for sharing your feedback. We apologize for any inconvenience you have experienced with our texting platform. We understand your concerns regarding flagged messages and character limits. We are constantly working to improve our spam detection system and expand our character limit to better meet the needs of our users. We value your input and would like to address any specific issues you may have encountered. Please reach out to our customer support team so we can assist you further. Your satisfaction is our top priority, and we are committed to providing you with a positive experience. ### 5. Overall a solid product that does what it is intended to do! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** Overall the interface is intuitive and easier to use than some of the other text messaging software our company has used in the past. It looks clean and modern and the ease of implementation couldn't have been any easier. Customer support has been farily responsive as well with any questions we have had. We use it every day to communicate with members of our organization. **What do you dislike about Text Request?** There isn't much to dislike, to be honest. The only 2 things that come to mind is when you need to update a contact group (adding or removing a new contact) it is a bit cumbersome. Having said that, it is still easy enough to navigate. Also, there isn't a way to show messages in a text thread for group mesasges. Each group message is shown individually and in a grid -like fashion and you have to click the message to read everything. **What problems is Text Request solving and how is that benefiting you?** For a realtively inexpensive price tag, Text Request allows us to communicate with our employees at various locations giving them instant necessary updates on a variety of things. **Official Response from Ramey Miller:** > Thank you so much for this detailed review. Love that you are enjoying our service! ### 6. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriella A. | People Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Text Request?** It is a very user friendly application, my company cannot run without it! We use it daily to talk with our nurses and the mass texting option really helps! **What do you dislike about Text Request?** Sometimes I;ve gotten errors but they go away pretty quickly **What problems is Text Request solving and how is that benefiting you?** Not having to call all of our nurses and patient parents constantly or use e-mail for longer communications **Official Response from Ramey Miller:** > Gabriella, thank you for leaving us a review. If you ever run into an error please reach out to success@textrequest.com ### 7. I love Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Text Request?** I love how structured the messages are when they come in. They do not go to the bottom when they are left unread. There are several settings you can change to see different views of the messages. I love having options to log in from my computer or my phone! Great application! **What do you dislike about Text Request?** If we could type in the students name and have it pop up, that would be amazing! **What problems is Text Request solving and how is that benefiting you?** We can see unread messages first! Huge help! **Official Response from Ramey Miller:** > Meagan, thank you for this review. Happy to hear that you like our layout! Please check out our Champions Club: https://www.textrequest.com/champions ### 8. Easy to use texting system **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Text Request?** Text request saves your clients as contacts already making the system easy to use. A who new form of contact customers and customer support, making it easier for us. Signing up and set up was easy and we use it everyday in office. Integrating it into our everyday office use was very easy. **What do you dislike about Text Request?** No dislikes! I'm completely satified with Text Request! **What problems is Text Request solving and how is that benefiting you?** Alternate communication method as people don't feel thrilled to answer the phone consistently. **Official Response from Ramey Miller:** > Stephanie, thank you for this review. Glad to hear the sign-up and set up were easy. ### 9. Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** What do I like best about Text Request is that I can reach to my employees without them having access to my personal cell phone number. I also like how the text conversations can be downloaded as well as the layout when you download conversations. **What do you dislike about Text Request?** I really can not thinke of any cons to using Text Request. My experience has been all positive. **What problems is Text Request solving and how is that benefiting you?** As a scheduler, it makes reaching out to employees to pick up shifts easy **Official Response from Ramey Miller:** > Natasha, thank you for leaving us a review. We love your use case! Please check out our champions club, if you haven't already: https://www.textrequest.com/champions ### 10. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Text Request?** So easy to use, Can toggle between lines, leave messages unread **What do you dislike about Text Request?** Not as many characters per text as others I have used. **What problems is Text Request solving and how is that benefiting you?** Easy communication with all of our customers. Can hold lots of contacts, can toggle between lines, **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 11. I love text request because its so easy and reliable to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Abe A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** Ilike all the features like changing color trim and editing if you have seen the mesage or not. I love how easy and simple it is to use. I use it everyday and I just love it. Its easy to implement into your everyday work life. I love hoe customer support gives us feedback. I love the intergration of text request. **What do you dislike about Text Request?** I dislike that I cant send multiple pictures at the same time. **What problems is Text Request solving and how is that benefiting you?** Sending multiple pictures at once was a hard one for me but thanks for the team at text request for getting on it asap. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 12. Text Request for Employee Notification **Rating:** 5.0/5.0 stars **Reviewed by:** Jay H. | Senior Electrical Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** The ability to send a single message to a large group of employees for notifications, **What do you dislike about Text Request?** We have not encountered any use issues that would cause us to dislike this product yet. **What problems is Text Request solving and how is that benefiting you?** We use Text Request to send notifications to employees of changing site conditions on construction sites. For example, if the site is experieincing a rain event, all employees are notified in a single text that work will be cacelled for the day due to rain conditions. **Official Response from Ramey Miller:** > Jay, thank you for taking the time to leave us a review. ### 13. Wouldn't know what we would do without a texting service like Text Request **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** Customers much prefer texting to phone calls these days. We use it when we can't reach a customer for appointment confirmations, consultation requests, installation confirmations, general customer service issues and on and on. We have several templates saved that we use all day long. Don't know how a modern day business runs without a service like this. Customer Support is awesome, so easy to reach someone if you need them. The whole system is easy to use. **What do you dislike about Text Request?** Wish you could enter name and phone number all at once (where the customer's name shows up on the text messages). Right now we have to go back in to the message after it is typed and add the customer name in right before the phone number making this a two part process. It isn't hard, just requires one more step. **What problems is Text Request solving and how is that benefiting you?** Being able to communicate with customer easily and have proof of confirmations, etc. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please reach out to success@textrequest.com if you run into any issues. ### 14. Dermatologist’s Medical Assistant Text Request Review **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** I love that it is quick, easily accessible, and provides a way for our patients to communicate directly to our office. We find that our communications are quicker and more precise with text request versus over the telephone. Plus, there's a paper trail for all of our own office's documentation. **What do you dislike about Text Request?** I wish there was an easier way to find people on text request. It is difficult to look up via telephone when it is not readily available in our documents. **What problems is Text Request solving and how is that benefiting you?** It is allowing us to send messages between our offices and patients and serves a versatile set of purposes. We can have patients send information to us when needed, can communicate appointment information, and give patients important updated regarding their dermatological care. **Official Response from Ramey Miller:** > Mathew, thank you for taking the time to leave us a review. We love your use case and the problems you're solving with Text Request. ### 15. Great to use **Rating:** 4.0/5.0 stars **Reviewed by:** Brian b. | Front desk, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Text Request?** Easy to use, easy to follow and respond to with clients **What do you dislike about Text Request?** I would like the most recent texts to be at the top. **What problems is Text Request solving and how is that benefiting you?** Easy direct contact to the patient. **Official Response from Ramey Miller:** > Brian, thank you for leaving us a review. You can have some filters in place to keep the most recent at the top. Reach out to success@textrequest.com for help on filters. ### 16. It Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Steve K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Text Request?** Intuitive and reliable platform with quality tools and dependable uptime. Perfect for our high volume communication business in the private transportation sector. **What do you dislike about Text Request?** That I have not had enough time to delve into all of its features **What problems is Text Request solving and how is that benefiting you?** Immediate access to our guests in a format that is familar and comfortable to them. Time saving versus phone calls. Ability to customize contact details, send scheduled messages and have access to the platform in a variety of differnt ways (web site, mobile app, chrome extension) **Official Response from Ramey Miller:** > Steve, thank you for taking the time to leave us a review. Happy to hear you are enjoying our features, and that you just don't have enough time to explore them all. But you can always hop on a training. just reach out to success@textrequest.com ### 17. Thank you for your feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana G. | Senior Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Text Request?** It's simple to use and my end contacts may interact with me from anywhere in the world. This makes my job easier. **What do you dislike about Text Request?** It requires manually indexing contacts. The tool should extract the contact name from the first message sent to a new contact and propose it to the user for confirmation. The company name is difficult for me to recall. **What problems is Text Request solving and how is that benefiting you?** Connecting me with people who are unresponsive via email. **Official Response from Ramey Miller:** > Mariana thank you for this review. Please reach out to success@textrequest.com to talk more about your dislike. also, please check out our champion's club: https://www.textrequest.com/champions ### 18. Text Request is a easy to use, highly effective tool for communicating with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Text Request?** Text request has a simple interface but allows for a great deal of customization for reaching users. It also has a highlu responsive support team! **What do you dislike about Text Request?** Pricing can be on the high side, ideally the tiers would be narrower to allow for more flexibility in spending **What problems is Text Request solving and how is that benefiting you?** Text Request allows us to message users about upcoming games, handle questions/concerns, and also communicate with the facilities that support our players. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Sorry to hear you aren't happy with our pricing. We've tried hard to create cost-effective plans for all types of organizations without nickel-and-diming anyone. If you have any thoughts on how to make plans more flexible please reach out to marketing@textrequest.com ### 19. Use for work **Rating:** 5.0/5.0 stars **Reviewed by:** Philip H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** I like there is an app, you can send emoji's and pics! I also like that anyone who sends a text shows from a number so someone can fill in for me as long as they don't have a signature set up. **What do you dislike about Text Request?** It would be cool to have an internal chat option so I can send to employees who work here instead of just customers. Like Teams or Lark. Just another section to be able to message my co-workers. **What problems is Text Request solving and how is that benefiting you?** Not sure of any problems y'all are solving. But sometimes there are issues sending pics. **Official Response from Ramey Miller:** > Thank you for this review. ### 20. Intuitive and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Holli G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Text Request?** Text Request is intuitive. I don't have to contact support to find what I am looking for and I can generally figure it out on my own. It is very user friendly. When I do need to contact support, they are quick to respond and help us. When we signed up, they even offered training to everyone that would be using it. It was seamless to switch from our old platform to Text Request for our customers as well. **What do you dislike about Text Request?** We only use the desktop app and there isn't an easy keyboard shortcut to send messages (like enter). I have it running in the background while I am working, but it doesn't always chime to tell me I have received a message. There also isn't a badge that shows up anywhere to show me that I have a message that needs attention. This means I have to periodically, consciously check for messages that we get frequently from our customers during the day. **What problems is Text Request solving and how is that benefiting you?** Text Request is helping us keep up with the communication preferences of our customers. Many people prefer to text for quick notifications than talk on the phone. This helps us provide an enhanced customer experience. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. I have passed your CON along to our Product team. ### 21. Text Request for Work! **Rating:** 5.0/5.0 stars **Reviewed by:** allyson t. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Text Request?** Text Request has truly made our communication within clients so much easier, especially with having multiple practices that have to access the text chains to provide customer support. It has changed communicating with clients and booking protocols for the better and was an extremely easy service to integrate into our company, I don't know how we kept track and were efficient before! **What do you dislike about Text Request?** I haven't experienced any downsides to be totally honest. **What problems is Text Request solving and how is that benefiting you?** Text Request has eliminated a lot of communication issues we used to have between our multiple locations. We used to have to pass around an Iphone from location to location in order to even text with patients which was a huge hassle. Since integrating Text Request, we have been able to be much more efficient with booking, confirming appointments, and answering questions! It has made running the front desk of a spa much easier and I don't know how we would run without it now. **Official Response from Ramey Miller:** > Allyson, we appreciate your review! ### 22. Better than Zip-Whip **Rating:** 4.0/5.0 stars **Reviewed by:** Kathy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** We started with TextRequest because Zip-Whip is reaching it's end-of-life. This is a much better system. We can set out of office texts to automatically send. We can set templates so the client's name automatically appears. It is much easier to use and easier to send notices. The integration was a snap and the implementation was easy. We use it multiple times during the day and TextRequest is much easier to use. Customer support is better as well, when you text or email a question, customer support gets right back to you. **What do you dislike about Text Request?** The icon doesn't change in anyway when you have messages waiting. If you don't see the initial notification you have no way to know messages are holding. Zip-whip had a number appear on the icon when you had messages waiting. **What problems is Text Request solving and how is that benefiting you?** Its easier to use than Zip-Whip was. **Official Response from Ramey Miller:** > Kathy, thank you for leaving us a review. I'm glad to hear that you are enjoying Text Request. Please reach out to support@textrequest.com concerning your dislike. ### 23. Text request is efficient but with a few bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Mike D. | Dispatcher and Reservation Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** The overall layout of text request is easy to read, with easily storable templates and contacts. **What do you dislike about Text Request?** Is it a bit difficult to find certain contacts when sending a message. Also sometimes the texts seem to jumble unless you use certain filters and settings. **What problems is Text Request solving and how is that benefiting you?** Text request is helping us easily communicate with our customers and drivers, and has helped us make an easy and smooth transition from Zipwhip software since that has shut down. **Official Response from Ramey Miller:** > Mike, thank you for this review. Glad you are enjoying us since switching from Zipwhip ### 24. A quality resource for our interviewing and hiring processes **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | Director of Design, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Text Request?** Text Request's greatest asset for us its ability to expedite communication with job applicants, effortlessly reaching them on their preferred mobile devices. This feature significantly enhances our ability to engage with candidates promptly and frequently throughout the hiring process. **What do you dislike about Text Request?** I have nothing negative to say about Text Request. Our marketing and HR teams love the functionality and the improvements it brings to our continuous onboarding of new employees. **What problems is Text Request solving and how is that benefiting you?** Job applicants in our industry increasingly dislike checking their email but are more highly responsive with text messaging. Text Request helps us reach the palm of a job applicant's hand, their favored method of communication. **Official Response from Ramey Miller:** > Steve, thank you for leaving this review. We love working within your industry. If you haven't already, check out our Champions club: https://help.textrequest.com/champions-club ### 25. Can't work my business without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Text Request?** TextRequest is the best on the market today. It allows us to do what we do flawlessly. **What do you dislike about Text Request?** The cost is much higher than what we have had to use in the past, and I wish I could simply print a conversation... rather than having to save the PDF and then prin it. **What problems is Text Request solving and how is that benefiting you?** It allows me to communicate with my clients AND market to new ones. **Official Response from Ramey Miller:** > Samantha, thank you for leaving us a review. Please reach out to success regarding any features you might not be using. ### 26. Great Solution for Easy Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Christina S. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Text Request?** The simplicity, ease of use, no training needed to use platform - it was very easy to implement in our veterinary hospital, especially with all the customer support provided by the onboarding team. We use it daily, multiple times a day and even downloaded the Google Chrome attachment for further integration with our software. **What do you dislike about Text Request?** There's nothing to dislike! We're very happy with the product and have no complaints. **What problems is Text Request solving and how is that benefiting you?** We're able to easily and quickly communicate with clients regarding their pets. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. If you ever run into any questions, please reach out to: success@textrequest.com ### 27. Efficient and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** TIMMI V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Text Request?** I love how user friendly & easy it is to use Text Request. It makes my job less stressful. They also have excellent customer support. **What do you dislike about Text Request?** Being able to edit the text would be helpful. We currently use pre-written text, which is helpful but sometimes I want to add additional notes. **What problems is Text Request solving and how is that benefiting you?** It helps me communicate faster with my patients & receive time sensitive documents much faster. **Official Response from Ramey Miller:** > Timmi, thank you for the review. Not sure what you mean by edit text. Please reach out to success@textrequest.com ### 28. Easy texting to staff and clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Text Request?** It's great to be able to send out texts to clients and staff easily. Able to see texts as they come in. **What do you dislike about Text Request?** We've had some mass texts sent out that don't reach all clients. **What problems is Text Request solving and how is that benefiting you?** Easy contact with clients that do not typically look at emails. Allows us to have instant communication with clients that otherwise would take much longer to reply. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Sorry to hear that you've experienced some issues. please reach out to support@textrequest.com ### 29. Love this! **Rating:** 3.5/5.0 stars **Reviewed by:** Lily K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** The convienice of it. I also love that I can use the extension. It makes my job as a recruiter so much easier! **What do you dislike about Text Request?** Sometimes it lags quite a bit and the extension doesnt work. When that happens it's a pain to go back and forth. **What problems is Text Request solving and how is that benefiting you?** They are allowing me to text people instead of always talkign with them ont he phone. saves a lot of time. **Official Response from Ramey Miller:** > Lily, that you for the review. Sorry to hear that the Chrome extension isn't working as should. Please reach out to support@textrequest.com for any help. ### 30. Perfect to remind patients/clients of all sorts of things! **Rating:** 4.0/5.0 stars **Reviewed by:** Justin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Text Request?** Being able to directly text patients appointment times/labs due/to call info the office, anything really! **What do you dislike about Text Request?** How it is organized. It is a bit confusing how all the text messages are displayed on the screen. **What problems is Text Request solving and how is that benefiting you?** Touching base with patients to confirm appointments Appointment Reminders Able to communicate with patients vs SMS Less phone tag and allows more time for more patients **Official Response from Ramey Miller:** > Justin thank you for leaving us a review. We have a few different Dashboard Views that you might like a bit more. I'll include that resource with this reply. Thank you for using our features too. ### 31. User friendly, many options for additional functions, great experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** The templates we can create, the ability to toggle between signatures if multiple people are on one account, and the ease of use. **What do you dislike about Text Request?** I don't like that people have the option to opt out when we text them. This can impact business by losing candidates that may respond accidentally. **What problems is Text Request solving and how is that benefiting you?** We had an issue previously with another company with texts getting lost with all of the users communicating on the app. This is no longer an issue as the search feature on text request is more advanced and we can easily and quickly find missing texts. We are able to communicate more frequently with field staff and give our employees and clients a better overall experience with us. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 32. After initial introductory call and sign up was complete, customer service went downhill **Rating:** 2.0/5.0 stars **Reviewed by:** Christina D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Text Request?** The concept was great, in that one could contact clients etc through an online dashboard and have everything all in one place. Overall it was an easy software to use and easy to set up and add additional dashboards. **What do you dislike about Text Request?** Customer service was lacking and not proactive in fixing issues affecting the service. No initiation was done on their part to resolve issue. Billing terms were not clear and once they realized we wanted to stop services, the customer service was even more sparse. **What problems is Text Request solving and how is that benefiting you?** Having a chat bot on the website and the ability to reach out to clients via text. **Official Response from Ramey Miller:** > Christina, Sorry that your customer experience has been low. We do give refunds within 30 days of the account opening. ### 33. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Annabell M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Text Request?** It is very easy to use. There are also a lot of features that can make texting organized. We use it every day multiple times a day to contact our employees and they enjoy our customer support from the texts. **What do you dislike about Text Request?** Honestly there is not much negative things to say, I enjoy using text request **What problems is Text Request solving and how is that benefiting you?** Recruiters are calling nurses all day and when they do not answer or need to give them more information, we use text request to send that information. It is much easier than sending this information on a personal device or through email. Text messages are easy to see and much more accessable. **Official Response from Ramey Miller:** > Annabell, thank you for this review. please reach out to success@textrequest.com if you run into any questions. ### 34. Very intuitive and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Text Request?** You can see all your unread texts at a glance and know if another co-worker is typing a response or not. We use it everyday to contact leads, employees, and customers. **What do you dislike about Text Request?** Sometimes there are errors such as not being able to send messages or being logged out randomly. Also, when a person tries to send a video attachment, we can never view the video, it's just a broken link. **What problems is Text Request solving and how is that benefiting you?** I do not know of any problems I have reached out to Text Request about. They seem to be on top of any problems before they become massive problems. **Official Response from Ramey Miller:** > Thank you for this great review. Please reach out if you ever need help. Success@textrequest.com ### 35. Little pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit J. | Business Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Text Request?** Its interface is clean, has conversational view **What do you dislike about Text Request?** The pricing looks to be steep. I use only a single functionality of sending and recieving SMS and history being retained. At this price I would expect the tool to be a bit more functional **What problems is Text Request solving and how is that benefiting you?** We are able to deploy a DID on Text Request and are able to send and recieve SMS from it. Different users have access to the tool and so everyone can read and respond to these messages. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. We have a lot of features we'd love to show you. email success@textrequest.com to learn more. ### 36. Good service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** I like that it is very similiar to Zip Whip, which is an app that we have used for a few years at my office. I like that is is very user friendly. I love that I can choose how often I want to be reminded of a new message. We use it often at my office so it is very helpful tool to have. **What do you dislike about Text Request?** I do wish the layout was more similiar to Zip Whip. I have to set it to new message 1st. But then later it will change back to the default layout and I have to change it again. **What problems is Text Request solving and how is that benefiting you?** We use it to contact our clients. A lot of clients don't answer their phones when you call or email so it helps to text. Everyone is on the phone and it's hard to miss a text so easier for a clients to quickly reply. **Official Response from Ramey Miller:** > Thank you for the review. We do have a few different dashboard views, one that might be more similar to Zip Whip. Included a link to our help doc regarding it. ### 37. User friendly app to keep track of all our communications via text messaging. **Rating:** 5.0/5.0 stars **Reviewed by:** Sal M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Text Request?** User friendly interface, it is easy to find conversations and reach out to pending tasks. **What do you dislike about Text Request?** The selections on the Filters I apply usually revert back to default, without me intending to do so. **What problems is Text Request solving and how is that benefiting you?** It allows us to gather in one site for all our Organization the text messages we share with our Clients and our Candidates. **Official Response from Ramey Miller:** > Sal, thank you for leaving us this review. Please reach out to success@textrequest.com so they can assist with the filters. ### 38. Easy, Breezy, Cover-Text! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** I really enjoy using Text Request to reach out to patients. As a billing specialist, I find it hard to communicate with clients, especially during the day. TextRequest makes it fast and easy, and who doesn't text these days? We have gotten a huge uptick in client response because of the text software. My favorite part is that TextRequest lets you know if your message was sent or seen-- no worrying about your text entering the nebulous void here! I use the software nearly every day in my job, it has made this so much easier for me! It was easy to get me added on as a user and once my manager added me, it was even easier to get set up and texting. I really do appreciate TextRequest. **What do you dislike about Text Request?** Sometimes I accidentally click on the auto-populated name that comes up when I type in a client's number and it gives me a heart attack because I'm nervous about texting the wrong person, but to this day I haven't! (yet!) **What problems is Text Request solving and how is that benefiting you?** Reaching hard-to-reach clients who aren't always responsive with phone or voicemail. **Official Response from Ramey Miller:** > Thank you so much for this awesome review. If you ever run into any questions, please reach out to success@textrequest.com ### 39. Text Request has been extremely beneficial to our institution! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** I really like that everyone on our staff is able to see the communication/text threads with each individual. Whether we are communicating with current students or potentital students, we are saving so much time by not repeating information to people. I like that conversations are easily searchable. Text request is the main form of communication we use to reach our prospective and current students. Many people will not pick up the phone if they don't recognize the number that is calling them. But just about everyone responds to text messages. We use it all day, every day! **What do you dislike about Text Request?** I do wish there was a way we could determine if they read/saw the message for those rare instances when we do not receive a reply back. **What problems is Text Request solving and how is that benefiting you?** Getting responses from students/potential students, and quickly. People do not answer phone numbers they don't know and they rarely check their voicemails anymore, either. Text Request has literally re-opened the lines of communication that traditional phone calls had started to close. **Official Response from Ramey Miller:** > We are incredibly grateful that you took the time to leave us a review ### 40. Great way to reach clients who may not want to answer the phone for numbers they do not know. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** I like being able to send out and recieve texts to our agency's landline phone number. We have only been using it a short time, but so far I feel that it is going to assist us in keeping in contact with more clients without having to use our personal numbers. **What do you dislike about Text Request?** So far, they only thing I do not like is that I am have to look look through everyone's text conversations. Our agency uses only 1 phone number to keep it simple for the population we work with. This mean that when I log in, I am going to see all texts to and from that number. It would be nice to even be able to just set my account up to filter where I only see texting messages that I have created or have my specific user name on them. **What problems is Text Request solving and how is that benefiting you?** We may only reach out to our clients once a year which can be difficult. Some people change their phone numbers very frequently which makes this task difficult. It is awesome to have a text option from our land line phone number where we can just shoot out a message to them. I refuse to use my personal number. My personal number is from a completely different state 12 hrs away, so no one would ever answer a call from it anyway. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us this detailed review. ### 41. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kate S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** It is very easy to use. Customer support was great when I switched over from Zipwhip. Has a lot of features and is very user friendly. Highly recommend for any client facing business. **What do you dislike about Text Request?** Nothing. No complaints. Great product. 1. **What problems is Text Request solving and how is that benefiting you?** It cuts down on phone calls with clients, allows us to easily share links and photos, and we can easily confirm appointments. **Official Response from Ramey Miller:** > Kate, thank you for leaving us this review. Love that your phone calls are being cut down. ### 42. Great texting application for large companies! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Text Request?** Being able to see previous messages and view all messages sent to recipient by others in your company. **What do you dislike about Text Request?** I cannot really say that I don't like anything about text request other than the 2 weeks it took to fix messages not sending to anyone with tmobile. **What problems is Text Request solving and how is that benefiting you?** Double or triple texting the same nurse by multiple recruiters **Official Response from Ramey Miller:** > Thank you for this review. ### 43. Best texting service **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** Text requests are so helpful for an office with multiple people accessing it. It allows us to mark messages that we have not finished yet as unread. This was a huge issue with our last texting services. SUpper easy to import contacts. Overall great experience! **What do you dislike about Text Request?** The only thing is my computer had a hard time letting me set up notifications when I receive a text, but I have it figured out now. **What problems is Text Request solving and how is that benefiting you?** Helping us message our clients. Allows multiple users. **Official Response from Ramey Miller:** > Dakota, thank you for taking the time to leave us a review. Glad you have everything figured out, but if you run into any other questions, please reach out to success@textrequest.com ### 44. Good base, some faulty features **Rating:** 3.0/5.0 stars **Reviewed by:** Theresa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** I like how efficient it is to add in the contacts. Customer Support is also very easy with the text feature and was quick to reply. Our office uses it daily, and it is very easy to get used to. We switched from another text service we used for years so I was very familiar with a lot of the features. **What do you dislike about Text Request?** I do not like the "read" features. If another staff member at my firm replies to a text, I wish it would not show up as needing attention/unread in my inbox. I also do not like the feature of in-text photos, I feel it could be easier to view and print the photos. **What problems is Text Request solving and how is that benefiting you?** Easily answering clients questions, reaching out to potential clients, scheduling confirmations. **Official Response from Ramey Miller:** > Thank you for leaving us a review. If you have any questions. please reach out to success@textrequest.com ### 45. Text Request Makes My Day Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** DENISE M G. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Text Request?** It streamlines communication with our customers. **What do you dislike about Text Request?** I would prefer integrations be included in the basic package. **What problems is Text Request solving and how is that benefiting you?** It allows us to connect more easily with busy customers who don't have time for phone calls or emails. **Official Response from Ramey Miller:** > Denise, thank you for leaving us a review. ### 46. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Text Request?** Very easy to use and easy to assign names to the numbers. I use it every weekday at work and it is a valuable tool. **What do you dislike about Text Request?** The only thing I don't like is sometimes new messages don't show up immediately, even when you refresh the page. **What problems is Text Request solving and how is that benefiting you?** I don't always have time to answer the phone, so it is helpful to return messages when I have a minute. **Official Response from Ramey Miller:** > Audrey, thank you for taking the time to leave us a review. ### 47. A great tool for client and employee communication! **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer W. | Senior Healthcare Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Text Request?** Concise communication to employees, especially about frequent updates and/or staff-wide announcements, has been made much easier using mass texting and templates. Integrating the Chrome extension into daily use also ensures that we can utilize texting directly from an employee or client's profile. This is a daily tool that we use every for 24-hour notice and communication and it's improved communication times. **What do you dislike about Text Request?** TR is a far better tool than what we previously used in all regards except the fact that our previous system had a desktop option, independent of browser. I greatly wish that TR had the same integration for that. **What problems is Text Request solving and how is that benefiting you?** Contact to rural areas, immediate coverage/support messages, and change of schedule messages are much easier via Text Request than email when we are unable to reach our clients or employees by phone **Official Response from Ramey Miller:** > Jennifer, thank you so much for taking the time to leave us a review. You'll be excited to know that we in fact do have a desktop app. I've included the link here, but will reach out and share the link directly with you. ### 48. It makes communication very efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Text Request?** It allows me to streamline communication with our customers and saves me valuable time. **What do you dislike about Text Request?** I don't care for the fact that it does not have interfacing with the other applications I use daily. Dispatch and Angi Leads/Ads. It's a little tedious to have to refer to a third party system of sorts. **What problems is Text Request solving and how is that benefiting you?** Eliminates necessity of repeated phone calls to customers. **Official Response from Ramey Miller:** > Jennifer, Thank you for leaving us a review. We do have an Angi integration: https://www.textrequest.com/integrations/angi If you have any questions about it, please reach out to success@textrequest.com ### 49. Great Service For Communication **Rating:** 5.0/5.0 stars **Reviewed by:** MacGyver D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** The system is very easy to use. Text Request is fast and efficient for a means of communication. **What do you dislike about Text Request?** I do not have anything to say that I dislike. **What problems is Text Request solving and how is that benefiting you?** It is a way to connect with existing and new clients. The interface is very user friendly. **Official Response from Ramey Miller:** > Thank you so much for this review. Glad to hear that you find out interface user-friendly. ### 50. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** Text Request is a standout platform for streamlined communication, offering a seamless user experience and robust features. Its intuitive interface makes it accessible to users of all levels, while its versatility allows for easy text messaging from any device. The platform's analytics provide valuable insights for optimizing communication strategies, and its reliable performance ensures messages are delivered promptly. The responsive customer support further enhances the experience. Overall, Text Request is an indispensable tool for efficient text messaging needs, ideal for both individuals and businesses alike. **What do you dislike about Text Request?** The only thing I disliked was that I didn't discover it sooner! **What problems is Text Request solving and how is that benefiting you?** Fast and efficient communication with clients. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. So happy to hear that you Love Text Request. We wish we had found you sooner too. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+12%3A25%3A31+-0500&secure%5Bsession_id%5D=3e6f823b-3014-4880-9ee9-4cab37bf16fb&secure%5Btoken%5D=ec5561b0a05a8c870142489d29da31b7db3e7838cca68c656be3952346ccbfe1&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,942 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,349 reviews)