# Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 955 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing client interaction and convenience. (55 reviews) - Users value the **efficient communication** capabilities of Text Request, enhancing customer service and connection with clients. (40 reviews) - Users appreciate the **easy communication** capabilities of Text Request, facilitating seamless interaction with customers and colleagues. (33 reviews) - Users find the **user-friendly interface** of Text Request enhances communication efficiency and client engagement significantly. (26 reviews) - Users value the **intuitive client interaction** capabilities of Text Request, enhancing engagement through bulk messaging and analytics. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** like auto-resolving conversations and limitations in viewing client details. (12 reviews) - Users often find the **limited features** of Text Request lacking, especially for video support and pricing transparency. (10 reviews) - Users find the **cost prohibitive** for small to medium companies, especially compared to more affordable alternatives. (9 reviews) - Users experience **lack of notifications** , with inconsistent message alerts causing confusion and delays in communication. (8 reviews) - Users experience **software glitches** that disrupt messaging, impacting usability and causing missed communications. (7 reviews) - Users find the **chat issues** in Text Request problematic, with constant notifications and slow loading times affecting usability. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Aubree O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Text Request?** After ZipWhip shut down, Text Request has been a great substitute! With even better features, it makes texting clients a breeze. **What do you dislike about Text Request?** Sometimes there are issues with sending group messages to clients. **What problems is Text Request solving and how is that benefiting you?** Text Request makes it easy to kanage messages with clients **Official Response from Ramey Miller:** > Thank you for leaving this review. ### 2. Highly recommend for medical practice's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Text Request?** Text request is a very efficent app to get communications through from patient to provider and staff! **What do you dislike about Text Request?** your not able to customize the theme or background colors **What problems is Text Request solving and how is that benefiting you?** lest patients communicate faster and easier with staff and medical providers **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 3. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Text Request?** It is very user friendly and convenient! **What do you dislike about Text Request?** I do not feel like there is anything to dislike! **What problems is Text Request solving and how is that benefiting you?** Convenience of instant messaging our patients to achieve great customer service! **Official Response from Ramey Miller:** > Lauren, thank you for leaving us a review. ### 4. Text Request - Great way to communicate with students **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** I use text request daily and I have really grown to like it. I was a former ZipWhip user. I like how easy it is to send group messages. It is also very easy to create and use templates. Very user friendly! **What do you dislike about Text Request?** I don't like how time consuming it is to delete messages. I also think the mobile app could be better. **What problems is Text Request solving and how is that benefiting you?** We used to use zipwhip, but since that is no longer a service, we needed to switch to something else. Text Request made the transition very easy and it is very user friendly. **Official Response from Ramey Miller:** > Thank you for this review. We'd love to hear more about your thoughts regarding the mobile app. Please reach out to success@textrequest.com with any suggestions. ### 5. Modern communication for modern clients **Rating:** 5.0/5.0 stars **Reviewed by:** Shea S. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Text Request?** Scheduling texts is extremely helpful! We can make sure to send texts when they should go out and set reminders for clients as soon as possible instead of trying to remember when to send it. **What do you dislike about Text Request?** I wish we could edit contact phone numbers since people do change their numbers on occasion. This would allow us to keep the thread all together instead of adding a new contact and creating a whole new thread. **What problems is Text Request solving and how is that benefiting you?** We are able to communicate with clients at times they might not be able to communicate via phone call or email. We are also able to reach a larger number of people with a simple text if we need to get information out quickly instead of making hundreds of calls. **Official Response from Ramey Miller:** > Shea, thank you for taking the time to leave us a review. I've let our product team know about your dislike. ### 6. Easy Access to Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** Relatively easy to use, fairly intuitive design, customers respond to texting well. **What do you dislike about Text Request?** Can't turn off the notification sound without marking the message as read. Would love to be able to mark messages so I can come back and reply later without having to hear that I have a message every few seconds. **What problems is Text Request solving and how is that benefiting you?** Allows us to market directly to our customer base on a more accessible level. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 7. Very convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** It is very convenient to just shoot my client a quick text instead of calling them when they are unlikely going to pick up the phone anyway. Most people today perfer doing things over text/email anyway. **What do you dislike about Text Request?** I would like to know if the client has read the message. **What problems is Text Request solving and how is that benefiting you?** I text my client's daily. It is easier than making 100 phone calls a day. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Love that you don't have to make 100's of calls a day. ### 8. Best Thing since sliced bread **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** The ability to communicate with our memebers right away and being able to help them during the span of a phone call **What do you dislike about Text Request?** Sometimes, when I compose a new message, it shows the contact twice and conversations won's auto refresh so you need to exit and enter to see sent message **What problems is Text Request solving and how is that benefiting you?** Cuts down our turn around time when requesting documents from members, so it makes our job a lot easier **Official Response from Ramey Miller:** > Abraham, thank you for leaving us a review. Sorry to hear that sometimes the compose a message box isn't displaying correctly. Happy to hear that you are cutting down turn around time. ### 9. Text Request was great for our small business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** Text Request was simple to use! I could pull numbers from my list or import them in. It's been the most user friendly tool we've used! **What do you dislike about Text Request?** The only thing I could think of is texts being sent as multipe instead of just one. But I don't know if that is in your control. **What problems is Text Request solving and how is that benefiting you?** We used it for marketing, confirmations and IT support. The fact that clients could text us back on Text Request was awesome! **Official Response from Ramey Miller:** > Thank you for leaving us a review. We love working with small businesses. ### 10. Extremly user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** vanessa M. | Service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** What I like the most about Text Request is being able to communicate with patients in a efficiant and timely manner. **What do you dislike about Text Request?** There is nothing I dislike about Text request! **What problems is Text Request solving and how is that benefiting you?** Being able to communicate in a timely manner, avoiding exceeding amount of incoming calls. **Official Response from Ramey Miller:** > Vanessa, thank you for leaving us this review. ### 11. Really helpful tool for customer triage. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Integrates with our chatbot which should help us to direct member enquiries to the appropriate member of staff. **What do you dislike about Text Request?** Integration process a little obscure but we were able to overcome this. **What problems is Text Request solving and how is that benefiting you?** Allows us to text members who get in touch via our website chatbot. **Official Response from Ramey Miller:** > Thank you for this review. Glad to hear that you've integrated. ### 12. Great replacement for Zipwhip **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie U. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Text Request?** I like that you can access the contacts number from the app. Customer support has been awesome! I had a few questions soon after implementation and I received answers very quickly. **What do you dislike about Text Request?** On the combined view: getting to the search at the top is difficult to figure out **What problems is Text Request solving and how is that benefiting you?** It helps our company to communicate with our staff (we have 100 field staff) in an efficient manner. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Glad to hear that we are the best replacement for you since ZipWhip closed. Sorry, you aren't enjoying the combined view. Maybe one of the other views you'd like better. Attached is the help doc link ### 13. Great product & Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Devon K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** The ability to sort and filter made this very easy to use. Also the quick compose message feature is super convenient. Definately recommend other businesses to use this. **What do you dislike about Text Request?** Grid configuration keeps reverting back instead of staying in Drop down configuration **What problems is Text Request solving and how is that benefiting you?** The ability to use my business line as a texting service. Makes it easier for our customers to reach us. **Official Response from Ramey Miller:** > Devon, Thank you for this review. To save the view you'd like, please head over to your profile settings. You can find info on this with the link provided. ### 14. Text Request is User Friendly and Easy to Use **Rating:** 2.5/5.0 stars **Reviewed by:** Kayla J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** It is fairly easy to use and notifications come straight to my phone. **What do you dislike about Text Request?** Sometimes when I click out of a conversation, it doesn't load the other conversations that I need to respond to. **What problems is Text Request solving and how is that benefiting you?** Text Request allows us to text our clients easily and efficiently and for the clients to respond to our messages easily. **Official Response from Ramey Miller:** > Kayla, thank you for leaving us a review. Please reach out to support@textrequest.com when your conversation does load, and they will look into it for you! ### 15. It works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** It is conveinent and quick and easy to reply. **What do you dislike about Text Request?** I would like it to show the phone number of the client when we hover over the client name of visa versa. I also do not like the fact that I have to get the email confirmation for everyone at my firm. I only want to see confirmation for the emails that I send. **What problems is Text Request solving and how is that benefiting you?** It allows us to communicate to the people that do not read their mail or emails but do have their cellphone in their hands at all times. **Official Response from Ramey Miller:** > Thank you for leaving us a review. We'd love for you to reach out to success@textrequest.com so we can see what we can do to make your experience better. ### 16. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Korri B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Text Request?** I love the variarty of features, ease of use, and ability to collaborate with other users in my organization. **What do you dislike about Text Request?** We are just experiencing issues with one cell provider, however that has been addressed and getting worked out. I expect it will be resolved soon. **What problems is Text Request solving and how is that benefiting you?** Text Request makes my job easier in that I can send my customers their policy documents fast and with ease. **Official Response from Ramey Miller:** > Korri, thank you for taking the time to leave us a review. Glad that support was able to help you with the up stream carrier. Please reach out if you ever run into any other questions. ### 17. Text Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** I like the extenstion the best! How you dont just have to be on one certain screen to text. You can hover over any number and it will allow you to text right there. **What do you dislike about Text Request?** That we cant move messages out of the conversation section without archiving them and losing their contact information that we have previously saved. I would like to see a blank conversations screen every day and have other messages moved to a folder but it keeps all information saved. **What problems is Text Request solving and how is that benefiting you?** Easy communication--short form communication **Official Response from Ramey Miller:** > Thank you for your review. We have a few filters that might help you with what you're looking for. I've included that help doc with this reply. ### 18. Userfriendly after some trouble shooting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** It is very helpful to have the color coding of white vs. gray texts to see what texts need to take action. **What do you dislike about Text Request?** The different views:classic, condensed and combined don't seem consistent. For example, the message that is on the top of the list for condensed and combined is not in those two views. I am still getting used to understanding what message will show up in what view, as i want to make sure I don't miss any messages. Also, it is unreasonable that an emoji is 90 characters, over half the text limit of one text. **What problems is Text Request solving and how is that benefiting you?** It is allowing us to quickly and efficiently coordinate scheduling changes with clients. It saves time because phone calls take longer. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. If you have questions about messages and vies, please reach out to success@textrequest.com ### 19. Good for Business Use **Rating:** 5.0/5.0 stars **Reviewed by:** Marie V. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** It is easy to use. It is shared by everyone. Easy to view, different layouts. You can add contacts and file uploads. Various documents and pictures can be printed. You can save the files. **What do you dislike about Text Request?** Needs more color coded sorting choices. Highlight the one you are reading. Sort by different tags. **What problems is Text Request solving and how is that benefiting you?** Our office phone system didnt have text option. **Official Response from Ramey Miller:** > Marie, thank you for taking the time to leave us a review. ### 20. Very Reliable, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Mandi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Text Request?** I love that the interface is very easy to navigate and that support is only ever just one click away! **What do you dislike about Text Request?** I wish it was easier to convert from our current provider to this one by possibly integrating the two together, but it is very easy to add templates from our previous provider. **What problems is Text Request solving and how is that benefiting you?** Text Request allows us to easily communicate with customers and to receive multiple forms of images, GIFs, emojis, etc., that allows for ease of access for our business and the consumers that we have not previously had. **Official Response from Ramey Miller:** > Thank you for this review. We hope you enjoy our service. ### 21. Great way to reach people today! **Rating:** 4.5/5.0 stars **Reviewed by:** Tim L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** When someone doesn't answer, I have an alternative contact method which sometimes is their preferred method. **What do you dislike about Text Request?** Nothing comes to mind except making it as user friendly as possible **What problems is Text Request solving and how is that benefiting you?** Reaching clients who don't answer! **Official Response from Ramey Miller:** > Tim, glad you are reaching your clients. ### 22. Great product great customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** Text request is very userfriendly - the customer support is top notch. they will help you until your issue is resolved and work with your schedule. We use text request daily. **What do you dislike about Text Request?** I think the interface could use some improvement - Sometimes it seems like everything looks similar and things can get mixed up. **What problems is Text Request solving and how is that benefiting you?** Helps communicate better and faster with clients **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 23. I love that I can use it on my desktop and Iphone! **Rating:** 5.0/5.0 stars **Reviewed by:** Hennie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Text Request?** I work online and the best thing about Text Request is I don't need to screenshot important messages on my cellphone and then upload it to my computer. I can use the app on my desktop and screenshot it in landscape view - which is definitely amazing since I work mostly on emails! **What do you dislike about Text Request?** There's nothing I dislike about Text Request! **What problems is Text Request solving and how is that benefiting you?** I can easily record or document important message and upload them in our business emails! **Official Response from Ramey Miller:** > Hennie, thank you for taking the time to leave us a review. Happy to hear that we are helping your daily communications. ### 24. Easy to use, great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Text Request?** It is super easy to navigate and everything is pretty straight forward! **What do you dislike about Text Request?** If there are multiple people using this service in the company, there is no way to filter the messages only you have sent vs all the messages sent throughout the company. **What problems is Text Request solving and how is that benefiting you?** Currently, this does not apply to me. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 25. Using Text Request Has Made My Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** The easy communication! It allows me to communicate with patients with ease **What do you dislike about Text Request?** The organization, sometimes a text with a patient is hard to find **What problems is Text Request solving and how is that benefiting you?** When patients are not able to pick up the phone, sending a quick text is beneficial **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please reach out to success@textrequest.com regarding finding contacts. ### 26. It is so easy because my schedule is so busy durning day time. So, i try to do before or after . **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Text Request?** so they can atleast know who he is and what he does. Also, personality is a plus point. **What do you dislike about Text Request?** so far is good. If i have concern i will let you know. **What problems is Text Request solving and how is that benefiting you?** to know better before going to suregons office. People need to get a intro before coming to office. **Official Response from Ramey Miller:** > Nancy, thank you for this review. Please reach out to success@textrequest.com for any questions. ### 27. Text Request Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Text Request?** I love that you can send scheduled text messages as well as group messages. When we're out of the office or there's a holiday, we can personalize our out of office message to anyone to text our main phone number. **What do you dislike about Text Request?** I wouldn't say that there are a lot of downfalls to Text Request. Everything has been pretty easy to use and I love the service we have. I would say that group messages cannot be individualized to the person you're sending it to. Other than that, I don't have any negatives. **What problems is Text Request solving and how is that benefiting you?** We uses text request to communicate to over 100 employee's. We needed a platform that can be utilized by everyone in our office without having to trade off a cell phone when you need to send a text to an employee **Official Response from Ramey Miller:** > Lauren, thank you for taking the time to leave us a review. We actually have a Custom Merge Group Message feature: https://help.textrequest.com/custom-merge I think this might be helpful to you. ### 28. easy to use, but I wish the characters per text message was larger **Rating:** 2.5/5.0 stars **Reviewed by:** Allyssa T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** Easy to use. Templates. easy to teach to employees **What do you dislike about Text Request?** We are constantly sending multiple texts due to the small character count per text message. Our last texting service did not have this issue. **What problems is Text Request solving and how is that benefiting you?** Reminders of appointments, prescriptions filled and waiting pick up. notifications of rx's due to be filled. **Official Response from Ramey Miller:** > Allysa, thank you for this review. Love your use case! Unfortunately, character limits are set by the carriers (att,verizon,etc). If you have any questions, please reach out to success@textrequest.com ### 29. Smoothest Transition EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** I love that we were able to integrate both of our phone numbers and that the messages show up individually which makes tracking easier. We did have a brief training to learn how to use it, and honestly that was all we needed. **What do you dislike about Text Request?** One only downside is that there are many links that you have to access instead of everything showing up on one page. When I send a group message, I can't just start typing all the names or numbers, I have to go specifically under the tab that says "group" message. **What problems is Text Request solving and how is that benefiting you?** We currently have no problems. :-) **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a positive review. ### 30. Awesome service, a game-changer for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Text Request?** I love that I'm able to send a text message without using my personal phone. I like that it looks like a normal conversational message too, not something spammy with "Text Y for yes" type language. I love that it can come from our office phone number. **What do you dislike about Text Request?** I haven't run into anything that I don't like about it yet. **What problems is Text Request solving and how is that benefiting you?** It is solving the problem of getting a hold of clients via phone call or email. Text message is so quick and definitely something people tend to respond to more often. **Official Response from Ramey Miller:** > Kelli, thank you for this review. if you ever run into any issues please reach out to success@textrequest.com ### 31. Far and away the best business SMS solution I've found! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Text Request?** Text Request allows my employees to initiate and respond to SMS messages on the same number our VoIP system uses for voice calls. We've been using it for several weeks so far, and are very happy with it. It's fast, search works well, the contact list is reasonably robust, we can see which users sent every outbound message, and push notifications on the mobile app have been reliable so far. Text Request excels at what we need in a business SMS platform, and their support is excellent. **What do you dislike about Text Request?** The iOS app seems to require data/internet access to function. This leads to it being slow to respond in fringe data coverage, and unusable without data. I wish it would immediately display any cached messages while attempting to refresh in the background, with an indicator to know if it is currently synced or if you're viewing a stale cache. **What problems is Text Request solving and how is that benefiting you?** I made the mistake of using my personal cell number when starting a small business. I used it to call and text our hundreds of customers and provide them support, and eventually I needed my employees to be able to handle some of the calls and texts, all from the same phone number. After transferring our business phone number from a cell phone to VoIP, I struggled to find a suitable SMS system. The first solution we tried had unreliable mobile push notifications, became unbearably slow after accumulating just a few day's worth of messages, and handled multiple users poorly. The next solution was marginally better. Text Request has turned out to be what I wanted from the very beginning. After setting up service with Text Request, we cancelled one of our other SMS services we were trialing (also on our main business number), which inadvertantly caused SMS to start failing in Text Request also. Text Request support responded very quickly and was able to fix it within a few minutes, and helped us communicate with our other providers we were trialing, so it didn't happen again. I'm happy to report that Text Request's support staff is as punctual and professional as their sales staff! **Official Response from Ramey Miller:** > Thank you so much for this detailed review. So glad that you no longer have to hand out your personal cell phone number, but still get the benefits of allowing customers to text you. Please get in touch with support if you are experiencing issues on the mobile app: support@textrequest.com ### 32. Highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Text Request?** having it on the computer as well as mobile. And having mutiple users able to see the same message. **What do you dislike about Text Request?** the app sometimes locks up and freezes. It would be nice to have it refresh on it's own **What problems is Text Request solving and how is that benefiting you?** It illiminates the back and forth between us and our customers and employees **Official Response from Ramey Miller:** > Tanya, thank you for leaving this review. Next time you experience a freeze, please email support@texterquest.com so they can look into it! ### 33. Michael Slaughter's TR Review **Rating:** 2.5/5.0 stars **Reviewed by:** Michael S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Text Request?** User Friendly. Easy to see all important messages. Also seems to integrate well with our other programs. It is quiete helpful in getting providers connected with customers in a timely manner. We use it quite frequently to support out customers and providers. It is quite and easy progrom to implement and train. Perfect for customer support. **What do you dislike about Text Request?** The constant beeping...would like to adjust, but understand why we do not. **What problems is Text Request solving and how is that benefiting you?** Helps us maintain support between our members and our providers. **Official Response from Ramey Miller:** > Michael, thank you so much for this review. Sorry that the notifications are becoming too constant. I've attached our help doc regarding notifications. You can also reach out to success@textrequest.com for additional help. ### 34. This app creates an easy environment to work with **Rating:** 5.0/5.0 stars **Reviewed by:** elizabeth c. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** That i Can customize unique texts to patients **What do you dislike about Text Request?** Nothing, app works great. I can send group messages that benefit my clinic. **What problems is Text Request solving and how is that benefiting you?** The ability to connect with patients when they arent available for phone calls. **Official Response from Ramey Miller:** > Elizabeth, Thank you for taking the time to leave us a review. ### 35. It's Easy Peasy **Rating:** 5.0/5.0 stars **Reviewed by:** shatama b. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Text Request?** It makes it easier to communicate with the member. In an efficient manner time wise and etiquette. **What do you dislike about Text Request?** There is really not a downsize. That I have seen so far. Thats what I like the most. **What problems is Text Request solving and how is that benefiting you?** Its builing a bridge between me and the member. Building a rapport and requesting something. Then seeing it appear right before you. Shows Value and trust with our members **Official Response from Ramey Miller:** > Love this review. ### 36. A new experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Text Request?** I love that unresolved messages are at the top. Plus the signature and you can see when someone else is typing a message. I also like that you can see the average response time for each contact. **What do you dislike about Text Request?** I don't like that you have to constantly refresh the message screen to keep the unresolved messages at the top. Or that you can't adjust the width of the screnn on to have the message previous less wide and the main message wider. **What problems is Text Request solving and how is that benefiting you?** being able to reach out to customers and clients in a timely matter **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. You can set sort and filters that keep unresolved messages at the top. I've included a link to the help doc regarding it. ### 37. I am really enjoying Text Request **Rating:** 5.0/5.0 stars **Reviewed by:** Alondra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Text Request?** I like how easy it makes it to interact with our clients. It makes everything so simple on what number they have to keep up with and for our olther clients, its one less thing they need to learn how to do. **What do you dislike about Text Request?** Sometimes it can be quite slow in informing me about the messages that have come in, and it has lagged a few times in allowing me to send documents. **What problems is Text Request solving and how is that benefiting you?** making it accesible to communicate with our customers, in a way that is not only easy for them for for us. **Official Response from Ramey Miller:** > Alondra, thank you for leaving this review. please reach out to success@textrequest.com regarding your notifications. ### 38. Fast and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Sadie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** I can message patients very quickly. I am able to respond to patients when I am able too. **What do you dislike about Text Request?** I do not like how the app logs me out after a few minutes. **What problems is Text Request solving and how is that benefiting you?** Text request is allowing a direct line of communication with patients. I am able to resolve their concerns. **Official Response from Ramey Miller:** > Sadie, thank you for taking the time to leave us a review. If you have a HIPAA-enabled account, it will automatically log you out to stay compliant. ### 39. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Text Request?** What is most helpful about text request is that it makes it easier to communicate with patients. **What do you dislike about Text Request?** What is least helpful with text request is that I always get logged out. **What problems is Text Request solving and how is that benefiting you?** What problems text request has helped me with is patients. **Official Response from Ramey Miller:** > Thank you for leaving us a review. If you have a HIPAA-enabled account, you will be logged out after inactivity. ### 40. easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Text Request?** its simple to use. you can access through computer or on your phone. **What do you dislike about Text Request?** i wished it had alerts to notifiy when text messages were received when you're not on the page. **What problems is Text Request solving and how is that benefiting you?** when patients are having trouble reaching someone in office, they can easily send a text message and get in contact with us right away. **Official Response from Ramey Miller:** > Thank you for this review. We do have sound notifications that go off when you are not on the tab. Please reach out to succcess@textrequest.com for assistance. ### 41. Text Request Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** Its layout and ease of use. I think that it is organized very well **What do you dislike about Text Request?** Perhaps the UI could be a little flashier **What problems is Text Request solving and how is that benefiting you?** It allows a much faster method of communication for quick inquiries and saves time from writing a full length professional email. **Official Response from Ramey Miller:** > Thank you for the review. ### 42. Up and going in no time! **Rating:** 5.0/5.0 stars **Reviewed by:** Audra I. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Text Request?** Text request is a god sent. It helps us reach candidates, schedule interviews, collect compliance documents and stay connected with our deployed care staff easily **What do you dislike about Text Request?** I miss having a desktop version and a real mobile app that I didn't have to keep signing in to a bazillion times a day. Everytime I open the app, I have to sign in. No face recognition and it doesn't save my username password, which is a pain. **What problems is Text Request solving and how is that benefiting you?** It's connecting us to our deployed staff and helping us get in front of candidates in the ways they want to communicate. On their time and in text. **Official Response from Ramey Miller:** > Thank you so mich for this awesome review. We love your use case. I have let product know that you'd like to log in with Face ID ### 43. Simple effective customer communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** It is integrated and so simple to use. It helps us to quickly and confidently stay in communication with our customers so we can better serve them. **What do you dislike about Text Request?** I haven't had anthing to complain about. **What problems is Text Request solving and how is that benefiting you?** We are able to set up templates to help our overall experience with the customers seamless no matter what store they go to. **Official Response from Ramey Miller:** > Thanks for the review. ### 44. Doesn’t load conversations **Rating:** 1.5/5.0 stars **Reviewed by:** Kenzie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Text Request?** Automatic messaging and adding pre typed messages **What do you dislike about Text Request?** Not loading conversations or contacts slow **What problems is Text Request solving and how is that benefiting you?** Client communications **Official Response from Ramey Miller:** > Kenzie, sorry to hear you are experiencing issues. PLease reach out to success@textrequest.com and they can look into the issue. ### 45. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** I like how I can check on Resolved once I am done with the text so I do not lose track of it. **What do you dislike about Text Request?** I can't think of anything at this time, so far everything has been great **What problems is Text Request solving and how is that benefiting you?** Able to contact my customers during their work hours where they cant pick up their phone but okay to text and having all our conversations saved. **Official Response from Ramey Miller:** > Thank you for the review. Glad you find Text Request is user-friendly. ### 46. Not able to see the link to the product in the message. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** The visuals are modern. It is also fast. **What do you dislike about Text Request?** Not able to see the link to the product in the message. You have to go to reports and find the person and copy the link. There is a better way. **What problems is Text Request solving and how is that benefiting you?** Allows customers to text us about an interest in a product. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Sorry to see that you aren't enjoying Text Request. Please reach out to success@textrequest.com so we can look into any issues you are experiencing. ### 47. Simple and Functional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Text Request?** I like how it makes texting on a computer easy. I work with students who mainly communicate through text, so it's great to check on messages from the day before. There are also options to group contacts and send mass messages. It makes big group text so much easier! There is a signature option to put at the end of your text and templates you can save. You can attach documents and pictures. It makes communicating in a professional manner easy. **What do you dislike about Text Request?** I didn't like how there was no option to delete more one contact be checking them. If you want to delete mutliple contacts must do so one by one. Also, sometimes contact names don't appear when you are trying to send them a new message by searching their name. May be a glitch sometimes with certain names. Also, using the "tag" option is a bit faulty where it won't appear the names in those tag once you click on it. Overall some of their specific functions need more work on it. **What problems is Text Request solving and how is that benefiting you?** It definitely helps that you can send mass messages. There are options to import contacts from an excel sheet that make importing contacts much easier. You can group the contacts during this process, which decreases time spent indiviually importing or messaging groups. **Official Response from Ramey Miller:** > Thank you so much for leaving this detailed review! Please reach out to support@textrequest.com regarding your glitch. They can open a ticket and look into it for you. ### 48. easy to communicate with patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Text Request?** we receive quick response from patient instead of them having to wait on long hold through phone call. **What do you dislike about Text Request?** I havent found anything to dislike about text request **What problems is Text Request solving and how is that benefiting you?** being able to communicate with patient and able to get quick response **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 49. Texts fine, but not forwarding calls anywhere **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** Easy web interface to respond to customers in an organized way. Easy to setup, Fast responses from Customer Support **What do you dislike about Text Request?** If a call comes in, it is a dead line, could cause confusision if a client tries to call a number they are used to texting us at. unless we pay a somewhat higher fee to run calls on it.. **What problems is Text Request solving and how is that benefiting you?** Communicating to Customers effectively and website integrations. so they can message use straight from the website. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. We do have a call forwarding option. Please reach out to success@textrequest.com to discuss this option. ### 50. An easy to learn platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** I really like the easy to learn resources on the front page **What do you dislike about Text Request?** I have not used it too long, so there is not much i do not like up to this point. **What problems is Text Request solving and how is that benefiting you?** Getting texts out quicker and smooth **Official Response from Ramey Miller:** > Andrew, thank you for this review. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-06-06+19%3A14%3A11+-0500&secure%5Bsession_id%5D=29f9f551-f159-416a-b627-ce0522117766&secure%5Btoken%5D=d4e46a0285d39e99844a73dd61f64174de9fe95f893e23e0052d83d9bb0dca43&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,368 reviews)