Text Request Reviews & Product Details

The new features seem to be rolling out regularly now which is great! Review collected by and hosted on G2.com.

After they were recently acquired it seems like things are changing and I'm not sure that is for the best yet. Review collected by and hosted on G2.com.

Excellent communication is an essential part of our customer service, and Text Request makes it simple to keep organized. Review collected by and hosted on G2.com.

Key word searching could greatly improve navigation of old conversations. Review collected by and hosted on G2.com.

Simple texting solution to utilize to reach candidates or employees. Review collected by and hosted on G2.com.

Carry over unused texts from each month Review collected by and hosted on G2.com.

What I appreciate most about Text Request is its Ease of implemation and the communication for businesses. The platform offers customer support, and a user-friendly interface that makes it easy to manage customer interactions via SMS. This direct form of communication enhances engagement and responsiveness, allowing businesses to build stronger relationships with their customers. In terms of frequency of use, we rely on Text Request daily. Whether it’s sending updates to clients, scheduling appointments, or answering questions in real time, it's become an integral part of our communication strategy. Review collected by and hosted on G2.com.

There are a couple of areas for improvement, integration with existing systems is generally straightforward, there can be challenges when trying to connect with less common software tools. Improving the ease of integration with a wider range of platforms would greatly enhance the user experience and make it more versatile for businesses with diverse tech stacks. As for ease of implementation, while the setup is straightforward for most, businesses with more complex workflows might find it requires additional time and resources to fully leverage its features. Review collected by and hosted on G2.com.

We are able to add department tags to each number which helps increase response time & accuracy. We can see what staff member sent a reply. There's no limit on how many people you can text. We send auto-texts via our CRM that is connected to Text Request so that important information about the clients file can go to them in a timely manner without eating at staff time. The customer support feature (via text) has been very useful when we have questions or concerns. Our office uses Text Request daily. Review collected by and hosted on G2.com.

When you update the Display name, you can't see the client's phone number without clicking their name to open the details window. You also can't see auto-texts sent to a client unless you manually send a text to them (then a whole list of past texts will appear). Review collected by and hosted on G2.com.

It is very helpful to use TextRequest to remind patients of their future appointment dates/times. The texting process is much easier than to send out calls. Review collected by and hosted on G2.com.

I'm not seeing any downsides so far with the application. It is a perfect way for offices to send out any important information without having to actually call the patient. Review collected by and hosted on G2.com.

Text Request has been a game-changer for our communication strategy. The platform is incredibly easy to use, allowing us to send and manage text messages with customers effortlessly. The ability to schedule messages, set up automated responses, and track conversations in real-time has significantly improved our engagement and response times. Plus, the analytics features give us valuable insights into how well our texts are performing. Overall, it's a reliable and efficient tool that helps us connect with customers more personally and efficiently. Review collected by and hosted on G2.com.

So far there is nothing I dislike from Text request Review collected by and hosted on G2.com.

What I like most about Text Request is how intuitive and user-friendly the platform is. The ability to send bulk messages, schedule texts, and set up automated campaigns has significantly improved how I interact with clients. The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively. The integration with other tools is seamless, and the support team is always responsive and helpful when needed. Review collected by and hosted on G2.com.

The one downside is that the platform could offer more customization options for message templates. While the default templates are helpful, having more flexibility to adjust them to specific needs or branding would be a great addition. Review collected by and hosted on G2.com.

It allows me to open it from any browser tab. This is helpful so I can input phone numbers and names easily and quickly and provides less mistakes on spelling. I also like that I have saved texts that I can use by just clicking on it and entering their first name! This is helpful because I have several tabs open at one time and I send a text to every customer I speak with. I also found it very helpful that if I have a question on how to do something within Text Request, all I have to do is shoot them a text. They have been very helpful and even sent me links on how to use it for future reference. Review collected by and hosted on G2.com.

The only downfall I have found is that my text number is different from my actual business phone number. This can get confusing for some of our older customers. I know if I do have an issue, customer service is right there via text message. Review collected by and hosted on G2.com.

How easy it is to add media in there and attachments, as well as how seamless it is Review collected by and hosted on G2.com.

not much, maybe if they had an app it would be nice Review collected by and hosted on G2.com.