Text Request Reviews & Product Details

Text Request allows my business to operate 3 seperate business location lines with ease, keeping us in constant contact with our clients and prospects in a way they want to communicate. There are 4 of us that have access to using the platform for texting purposes. The platform makes it easy for us all to see what eachother has done or is doing and gives accountability control to me as the owner needing to make sure my staff is on top of customer communications. The program also easily integrates with our company's contact management system. Onboarding new staff to using the program has also been super easy. We use Text Request every single day in my business. Review collected by and hosted on G2.com.

There isn't much to dislike. Once in a while there is a delay on the mobile app to see messages my team might be responding to, so making the timimg of how that gets updated would only make my eperience an 11 or 12 out of 10! Review collected by and hosted on G2.com.

that i can make pre prompts so i dont have to type the same thing over and over again Review collected by and hosted on G2.com.

that i can't delete some old spam messages Review collected by and hosted on G2.com.

Text Request is super easy to use and navigate. They make it easy to format to your liking and have lots of great additions that help keep you organized. Review collected by and hosted on G2.com.

Sometimes the servers can be spotty but its usually fixed quickly Review collected by and hosted on G2.com.

Text request is the easiest platform to manage multiple texting users all in one place. We were able to set up over 40 of our team members to be able to text and call clients from the same number with daily use. Even with the high volume communication, the platform was still extremely affordable without any hidden fees or suprises. The platform has built in training so the headache of onboarding and training was as painless as could be. The customer support is extremely responsive and helpful. Review collected by and hosted on G2.com.

This is super nitpicky but it's kind of annoying how the conversations default to the unresolved messages and not to newest first, but there's an option to change that so it's easy to toggle between the two. I just wish I could save it as newest for the default. Review collected by and hosted on G2.com.

My favorite feature of Text Request is the ability to send my clients their documents VIA text. A lot of my clients requested this as it was more convenient and some of my client did not even have an email! Now Im able to attach files and send instantly.

Another great feature I appriciate is group messages statistics. After sending a group message, it keeps a history and shows you if any recipiants- opted out of recieving text, did not get the message or even shows you how many people responded!

I also love that I can insert templates right in the conversation and dont have to worry about copy and pasting from another page. Review collected by and hosted on G2.com.

A big responsibility I have is to send large groups text messages, while text request does let me schedule group messages, it does not let me edit them after. So if I mess up the message/time/ need to add someone, I cant edit and I have to make an entire new one. Review collected by and hosted on G2.com.

Text Request has been very helpful in connecting to our students and prospective students as well as clients. We can set up texts to go out to a whole group of students or just one. We can download the chat if we need to as well. Review collected by and hosted on G2.com.

We are still learning it, but I feel like the downside is the character # per text is low, but I do not know what the industry standard is for that so it may be within that. Review collected by and hosted on G2.com.

How fast and efficient is. Everything its perfect. Review collected by and hosted on G2.com.

Everything its helful. No bad side of txt request. Review collected by and hosted on G2.com.

I like how easy it is to implement and begin using the app, the ease of onboarding new users, and how easy it was to integrate into our existing workflows. We also appreciate its price, and how much time it saves myself and my peers. The programs in my organization use the application on a daily to weekly basis. We use it to offer support to our clients. Review collected by and hosted on G2.com.

I wish best practices for using the various tagging features were more easily understood. Review collected by and hosted on G2.com.

Quickness and efficiency. Able to add photos Review collected by and hosted on G2.com.

Home screen is a bit disorganized and jumbled. Review collected by and hosted on G2.com.

I am constantly learning more and more about text request as I use it. It has so many capabilities, from tags to importing mass quantities of contact from an excel document. The mass texting function is used frequently and has worked wonders for my company. I am a huge fan and so glad we decided to use Text Request. The ease of intergration from zipwhip was wonderful. I haven't used their customer support service, but their FAQ section is super helpful. Review collected by and hosted on G2.com.

I wish we could add more user profiles on our budget. I would also like my display view to save after veiwing a contact. Other than some minor things, I love this platform. Review collected by and hosted on G2.com.