Text Request Features
Consumer Intelligence (3)
Customer Feedback
Provides a forum for customers to give feedback and data storage for company analysis. 29 reviewers of Text Request have provided feedback on this feature.
Competitive Intelligence
Allows users to get real-time information on competitors performance and reputation. 28 reviewers of Text Request have provided feedback on this feature.
Sentiment Analysis
As reported in 27 Text Request reviews. Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (3)
Revenue Reporting
As reported in 25 Text Request reviews. Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting
Helps monitor the overall performance of marketing efforts and brand establishment. 25 reviewers of Text Request have provided feedback on this feature.
Dashboard
Provides a centralized hub and management tools for all data points related to online reputation. 28 reviewers of Text Request have provided feedback on this feature.
Media Monitoring (3)
Social Networks Monitoring
As reported in 27 Text Request reviews. Helps track and monitor social media trends and interactions.
Social Media Management
Helps manage social messaging and measures the full impact of social campaigns. This feature was mentioned in 25 Text Request reviews.
Digital Media Monitoring
As reported in 25 Text Request reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns.
In-House Management (2)
Employee Performance
Based on 26 Text Request reviews. Gives visibility into employee performance and each individual's impact on reputation initiatives.
Team Workflow
Helps establish a workflow that allows team members to communicate effectively and collaboratively. This feature was mentioned in 26 Text Request reviews.
Messenger (1)
Live Chat
As reported in 135 Text Request reviews. Live human component of conversations.
Channels (4)
Website
Conversations enacted through embedding or pop-ups on websites. 130 reviewers of Text Request have provided feedback on this feature.
Text Message (SMS)
Conversations enacted through text message (SMS). 148 reviewers of Text Request have provided feedback on this feature.
Voice Assistants
Conversations enacted through voice assistants. This feature was mentioned in 115 Text Request reviews.
Other
As reported in 109 Text Request reviews. Conversations enacted through other channels.
Customers (5)
Targeting
Based on 123 Text Request reviews. Overall quality of customer targeting based on needs or situations.
Profiles
Creation and modification of customer profiles based on conversations. This feature was mentioned in 133 Text Request reviews.
Analytics
Reporting based around specific and overall conversation results. 131 reviewers of Text Request have provided feedback on this feature.
Lead Gathering
Capture and organization of leads from conversations. This feature was mentioned in 123 Text Request reviews.
Sales Conversion
Success rate of conversations leading to customer purchases. 126 reviewers of Text Request have provided feedback on this feature.
Business Instant Messaging (6)
File Sharing
Based on 547 Text Request reviews. Allows users to send and open various file types.
Notifications
Notifies users when they have been contacted or tagged. This feature was mentioned in 632 Text Request reviews.
Search
Message content search capability. 596 reviewers of Text Request have provided feedback on this feature.
Mobile Application
Software can be accessed through a downloadable mobile application. This feature was mentioned in 553 Text Request reviews.
Web Application
Software can be accessed through a downloadable desktop app or a cloud-based site. 612 reviewers of Text Request have provided feedback on this feature.
Integrations
As reported in 530 Text Request reviews. Application integrates with other outside software.
Business Instant Messaging (2)
Audio Conferencing
Based on 474 Text Request reviews. Allows users to communicate via audio call.
Video Conferencing
Allows users to communicate via video call. This feature was mentioned in 459 Text Request reviews.
Text Messaging (8)
Bulk SMS
As reported in 166 Text Request reviews. Enables users to send mass text message campaigns
Two-Way Text Messaging
Facilitates two-way text messaging to encourage consumer engagement and loyalty This feature was mentioned in 173 Text Request reviews.
Text Scheduler
Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 160 reviewers of Text Request have provided feedback on this feature.
Automatic Replies
As reported in 157 Text Request reviews. Provides automatic text message replies to recipients
Automatic URL Shortening
Based on 136 Text Request reviews. Provides automatic URL shortening to use less characters via text
MMS Marketing
Sends out multimedia via text messages, such as coupons, pictures, and audio This feature was mentioned in 147 Text Request reviews.
Personalization
Offers features for personalizing text messages based on customer information or past behavior This feature was mentioned in 157 Text Request reviews.
Transactional SMS
Allows users to establish automated workflows and triggers to deliver transactional text messages 139 reviewers of Text Request have provided feedback on this feature.
SMS Platform (5)
Reporting
Provides pre-built or customizable performance reports 142 reviewers of Text Request have provided feedback on this feature.
Automation
Automates tasks and features for added convenience 146 reviewers of Text Request have provided feedback on this feature.
Text-to-Landline
Text enables landline phones so users can receive text messages sent to an existing business number This feature was mentioned in 135 Text Request reviews.
Short Codes
Provides businesses with 5- to 6-digit short codes for running text marketing campaigns 127 reviewers of Text Request have provided feedback on this feature.
API Integration
Facilitates the integration of text messaging into existing business applications through an SMS gateway API This feature was mentioned in 128 Text Request reviews.
Generative AI - Business Instant Messaging (1)
Text Summarization
Based on 24 Text Request reviews. Condenses long documents or text into a brief summary.
AI - Business Instant Messaging (4)
AI Powered Search
As reported in 24 Text Request reviews. Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.
Smart Notifications
Based on 24 Text Request reviews. Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.
AI Powered Language Translation
Based on 24 Text Request reviews. Uses AI-powered language translation tools to translate messages in real-time.
Content Generation
Creates, assists, or automates the generation of text-based content within the platform. 23 reviewers of Text Request have provided feedback on this feature.
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Business Instant Messaging (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




