Text Request Reviews & Product Details

Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.

Seller

Text Request

Discussions

Text Request Community

Languages Supported

English

Solution Type

All-in-One

Used by H&R Block and 2 others

Beta

20% OFF your first three months using code "G2Deal"

Text Request is the business texting platform built to ignite customer engagement. Exclusive to G2 users! Receive 20% off the first 3 months on ANY plan! Head over to: https://www.textrequest.com/pricing

Text Request Integrations

(2)

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Melissa J.

Center Director

Small-Business (50 or fewer emp.)

10/12/2026

"Great Sequences and Group Messaging, But Frequent Logouts"

3.5/5

What do you like best about Text Request?

The sequences and group messages that are available. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Logs out too often. Also no way to delete messages that I can tell. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Melissa, thank you for leaving us a review. Text Request doesn't allow for message deletion, but you can archive the messages. Please reach out to success@textrequest.com and they can help you with that. And look into you being logged out often.

Kendra D.

Administrative Assistant

Small-Business (50 or fewer emp.)

9/14/2023

"Effortless Customer Communication, Intuitive Interface"

5/5

What do you like best about Text Request?

I find Text Request user-friendly and appreciate that it offers both a desktop and app version, making it versatile for business communications. I like how it provides an easier way to communicate with customers compared to calling or emailing. Additionally, I like that we can link it with our business landline instead of personal cell phones, which is helpful for maintaining professional boundaries. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I don't like that I have to clear the app notification if I acknowledge something in the desktop version. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Kendra, thank you for your reply. Sorry that you are experiencing a slow mobile app. PLease reach out to support@textrequest.com and they can look into it for you.

Yanni .

Digital Marketing

Small-Business (50 or fewer emp.)

4/17/2025

"Seamless & Effective"

5/5

What do you like best about Text Request?

We've been using Text Request for over a year now, and it's been extremely helpful for our customer service reps. It has become an easier option for customers to get in contact with us over email or phone calls. The noticeable boost in engagement and lead conversions continue to rise. Highly recommend any business looking to add another way of communicating with their customers and ensure to add the widget to your website! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I would like for Text Request to improve on possibly a ticketing system to be assigned to the customers phone number or if they want to open a new ticket. I believe this would help keep things organized and be able to track down history. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Yanni, thank you so much for leaving us a review. Please reach out to success@textrequest.com and let them know what types of customizations you'd like to have on the SMS Widget.

Daniel D.

Lead Help Desk Manager

Mid-Market (51-1000 emp.)

8/16/2023

"Powerful easy to use tool"

4.5/5

What do you like best about Text Request?

Text Request is very easy to use. The UX is very intuitive for agents and administrators alike Review collected by and hosted on G2.com.

What do you dislike about Text Request?

More granular permissions would be nice though not a deal breaker. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Daniel, thank you for taking the time to leave us a review.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

5/5/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Review for Text Request"

5/5

What do you like best about Text Request?

Text Request has been a great asset to our Law Firm it has made it easier to stay in contact with our clients. the customer service has been great and the app is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Everything has been great so far. Our communication has improved. the customer service has been great and the app is easy to use. I think we are on the right track to success. Review collected by and hosted on G2.com.

Recommendations to others considering Text Request:

If you want to have a daily connection with your client Text Request will be the best fit for you. Review collected by and hosted on G2.com.

What problems is Text Request solving and how is that benefiting you?

Loss of communication with clients. Text Request has been a great asset to our Law Firm its has made it easier to stay in contact with our clients. I think we are on the right track to success. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you so much for taking the time to leave us a review. Please reach out if you or your team ever need help with the system.

Anika M.

Accountant / Owner

Small-Business (50 or fewer emp.)

5/12/2026

"Robust Dashboard and Easy Team Collaboration"

5/5

What do you like best about Text Request?

I use Text Request to communicate with my clients and really value that I can have multiple team members responding to the same text thread in one convenient dashboard. It's helpful that I can use my personal phone less for business. The autoreply feature is also great for letting my clients know when they're reaching out after hours. I appreciate the dashboard being so easy to use, allowing me to sort and organize my text threads in different ways based on my needs. I like that I can see my account, usage, and billing stats so easily online. The plan and billing are set up in a way that I can choose add-ons and expand my account as needed, providing great transparency. The initial setup was very easy, and overall, the experience has been very smooth. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Group chats functionality would be so helpful! I do accounting, and a lot of my clients are businesses where both owners need to be involved in conversations. I still have to use my personal phone for these conversations, because Text Request doesn't have the functionality to allow me to do that. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you so much for the detailed review! We're glad the shared dashboard and team collaboration features are making it easy to keep business communication off your personal phone — that's exactly the kind of workflow we want to enable.

We really appreciate the feedback on group messaging, too. It's something we've heard from other customers, especially in industries like accounting where multiple stakeholders need to be in the loop. I'll make sure your use case gets flagged to our product team.

Thanks again for being a Text Request customer — we're happy the experience has been smooth!

STephanie A.

assistant

Hospitality

Small-Business (50 or fewer emp.)

5/12/2025

"Best texting software for Sales"

4.5/5

What do you like best about Text Request?

At the moment i am liking the group message feature makes it easier to send marketing messages and keep up with the lost leads- a simple copy/paste and compose the message. The stats after sending the message ie. delivered, opted, undelivered makes it easier to know who we can target. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The edit/delete feature would be a great addition- there has been instances where we mistakenly send a message/wrong contact a text and unfortunately there is no way how to deleted or edit the message, tend to lead to miscommunication for that particular customer. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Stephanie, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you run into that glitch.

Sarah W.

Owner, Accountant

Small-Business (50 or fewer emp.)

3/9/2026

"Small-Business Friendly Pricing, Onboarding and Support"

4.5/5

What do you like best about Text Request?

Their ability to work with me as a (very) small business owner, and the onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I was invited to training, but the only day available on the calendar was day after tomorrow, and I'm out of the office all day. I emailed back (making sure it was not a non-reply email address) to ask for other options and haven't heard back, yet. Review collected by and hosted on G2.com.

What problems is Text Request solving and how is that benefiting you?

I moved my business cell phone to an VoIP line and need a business text number as it's on my cards and my clients like it. As I've gotten used to Text Request, I put the app on my cell phone and open it automatically on my desktop so can check on texts any time. I also sent out a group text to my clients, which was super helpful. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thanks for the kind words about our onboarding and for choosing us to help manage your business communications! I have reached out to our success manager about getting you scheduled for a training session that works for your calendar. We definitely want to get that set up for a day you're back in the office, and we'll be reaching out shortly to get that sorted for you!

Verified User in Security and Investigations

Mid-Market (51-1000 emp.)

9/18/2026

"Easy ATS Integration, but Support Falls Short for New Customers"

3.5/5

What do you like best about Text Request?

That it is integrated with our ATS and that makes it easy to use. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The customer service team and that as a new customer I am unable to get the support I need, especially around billing, usage, and learning ways to use the product. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for taking the time to leave us a review! Happy to hear that the integration is working well. Please reach out to marketing@textrequest.com and I will send your email directly to the manager. Thank you again. Hope to hear from you soon!