Text Request Reviews & Product Details

We've been using the Text Request Widget on our site for a few months now, and it's been a total game-changer. It's easy to install, super user-friendly, and helps us connect with customers instantly. We've seen a noticeable boost in engagement and lead conversions. Highly recommend it to any business looking to streamline communication! Review collected by and hosted on G2.com.

The only downside is that we’d love to see more customization options for the website widget to better match our branding and layout. Review collected by and hosted on G2.com.

the app works like a beast, the quick way to communicate with clients since not everyone is available for a call and this software is the best option to bridge that gap. Review collected by and hosted on G2.com.

There is a slight glitch from time to time that takes the text message a little to load then to reflect to be sent. Review collected by and hosted on G2.com.

I love hearing from patients without having to pick up the phone Review collected by and hosted on G2.com.

Sometimes is confusing on desktop, especially with several conversations Review collected by and hosted on G2.com.

Text request is great at contacting my candidates any time of day and allows me to schedule meetings and keep them engaged. It was really easy to set up a workflow within my CRM and the support team is awesome! Review collected by and hosted on G2.com.

At this time there is nothing I dislike about Text Request. Review collected by and hosted on G2.com.

The new features seem to be rolling our regularly now which is great! Review collected by and hosted on G2.com.

After they were recently acquired it seems like things are changing and I'm not sure that is for the best yet. Review collected by and hosted on G2.com.

Excellent communication is an essential part of our customer service, and Text Request makes it simple to keep organized. Review collected by and hosted on G2.com.

Key word searching could greatly improve navigation of old conversations. Review collected by and hosted on G2.com.

Simple texting solution to utilize to reach candidates or employees. Review collected by and hosted on G2.com.

Carry over unused texts from each month Review collected by and hosted on G2.com.

What I appreciate most about Text Request is its Ease of implemation and the communication for businesses. The platform offers customer support, and a user-friendly interface that makes it easy to manage customer interactions via SMS. This direct form of communication enhances engagement and responsiveness, allowing businesses to build stronger relationships with their customers. In terms of frequency of use, we rely on Text Request daily. Whether it’s sending updates to clients, scheduling appointments, or answering questions in real time, it's become an integral part of our communication strategy. Review collected by and hosted on G2.com.

there are a couple of areas for improvement, integration with existing systems is generally straightforward, there can be challenges when trying to connect with less common software tools. Improving the ease of integration with a wider range of platforms would greatly enhance the user experience and make it more versatile for businesses with diverse tech stacks.

As for ease of implementation, while the setup is straightforward for most, businesses with more complex workflows might find it requires additional time and resources to fully leverage its features. Review collected by and hosted on G2.com.

We are able to add department tags to each number which helps increase response time & accuracy. We can see what staff member sent a reply. There's no limit on how many people you can text. We send auto-texts via our CRM that is connected to Text Request so that important information about the clients file can go to them in a timely manner without eating at staff time. The customer support feature (via text) has been very useful when we have questions or concerns. Our office uses Text Request daily. Review collected by and hosted on G2.com.

When you update the Display name, you can't see the client's phone number without clicking their name to open the details window. You also can't see auto-texts sent to a client unless you manually send a text to them (then a whole list of past texts will appear). Review collected by and hosted on G2.com.

It is very heplful to use TextRequest to remind patient's of their future appointment dates/times. The texting process is much easier than to send out calls. Review collected by and hosted on G2.com.

I'm not seeing any downsides so far with the application. It is a perfect way for offices to send out any imporant information without having to actually call the patient. Review collected by and hosted on G2.com.