Compare Slack and Text Request 
At a Glance
Market Segments
Small-Business (41.2% of reviews)
Small-Business (64.9% of reviews)
Entry-Level Pricing
$0.00
Starting at $59.99 Per Month
Slack
Star Rating
(38,435)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansText Request
Star Rating
(949)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.99 Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Slack excels in team communication, with users highlighting its ability to create secure channels for private discussions. This feature, along with its extensive integrations with popular tools like Google and Microsoft apps, makes it a preferred choice for many teams looking for a comprehensive messaging solution.
- Users say that Text Request has made significant strides in usability, particularly with its message organization and automation features. Reviewers appreciate the ease of sending group messages for marketing purposes, which simplifies communication and enhances engagement with customers.
- According to verified reviews, Slack's overall user satisfaction is notably high, reflected in its impressive G2 Score. Users frequently mention the platform's intuitive user experience and the ability to react to messages, which fosters a more interactive team environment.
- Reviewers mention that while Text Request offers strong support and ease of setup, it may not match the extensive feature set of Slack. Users have noted that Text Request is particularly effective for customer service interactions, providing a reliable alternative for businesses looking to enhance customer engagement.
- Users highlight that Slack's robust file sharing and notification systems contribute to its effectiveness in daily operations. The platform's ability to keep teams informed and organized is a significant advantage, especially for those managing multiple projects simultaneously.
- G2 reviewers indicate that while both platforms have their strengths, Slack's larger market presence and user base provide a wealth of resources and community support that can be beneficial for new users. In contrast, Text Request's focused approach on messaging and customer service may appeal more to small businesses looking for straightforward solutions.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Text Request
Basic
Starting at $59.99
Per Month
- Autoresponder
- Escalation
- Message Template
Free Trial
Slack
Free Trial is available
Text Request
No trial information availableRatings
Meets Requirements
9.2
31,301
9.2
840
Ease of Use
9.2
32,250
9.3
861
Ease of Setup
9.2
8,603
9.3
380
Ease of Admin
8.9
5,123
9.4
321
Quality of Support
8.8
21,783
9.4
741
Has the product been a good partner in doing business?
9.1
4,604
9.3
317
Product Direction (% positive)
8.7
30,596
9.4
846
Features by Category
Messenger
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
136
Not enough data
Feature Not Available
Channels
Not enough data
Feature Not Available
Not enough data
8.5
131
Not enough data
9.4
153
Not enough data
7.8
115
Not enough data
8.2
109
Customers
Not enough data
8.5
123
Not enough data
8.5
133
Not enough data
8.2
132
Not enough data
8.1
124
Not enough data
8.4
127
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
9.1
13955
8.2
548
9.0
14507
8.6
633
8.6
13795
8.4
597
Business Instant Messaging
8.5
10242
7.2
474
8.1
9568
7.0
459
Business Instant Messaging
9.1
13676
8.2
554
9.2
13291
9.0
613
9.0
11840
8.2
530
Generative AI - Business Instant Messaging
7.6
1509
7.2
24
AI - Business Instant Messaging
7.5
1493
7.3
24
7.9
1497
7.8
24
7.4
1475
7.5
24
7.4
1476
7.9
23
Agentic AI - Business Instant Messaging
7.7
904
Not enough data
7.7
890
Not enough data
Setup
9.1
689
Not enough data
8.9
678
Not enough data
8.7
661
Not enough data
8.9
697
Not enough data
Management
9.0
672
Not enough data
8.7
654
Not enough data
8.9
668
Not enough data
Generative AI
7.8
573
Not enough data
Agentic AI - Workflow Management
7.8
292
Not enough data
8.0
288
Not enough data
8.2
297
Not enough data
8.0
294
Not enough data
8.0
293
Not enough data
8.0
294
Not enough data
8.1
294
Not enough data
Text Messaging
Not enough data
8.7
166
Not enough data
9.0
173
Not enough data
8.6
160
Not enough data
8.6
157
Not enough data
8.0
136
Not enough data
8.4
147
Not enough data
8.5
157
Not enough data
8.1
139
SMS Platform
Not enough data
8.1
142
Not enough data
8.0
146
Not enough data
Feature Not Available
Not enough data
7.9
135
Not enough data
7.7
127
Not enough data
7.9
128
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Options
9.2
289
Not enough data
8.4
282
Not enough data
8.7
278
Not enough data
8.7
282
Not enough data
8.9
289
Not enough data
8.9
286
Not enough data
Q&A Tools
9.1
289
Not enough data
9.1
285
Not enough data
9.1
292
Not enough data
8.7
278
Not enough data
9.1
286
Not enough data
8.9
282
Not enough data
8.6
275
Not enough data
8.9
278
Not enough data
8.5
274
Not enough data
Knowledge Pages
8.5
350
Not enough data
8.3
349
Not enough data
8.2
341
Not enough data
8.1
336
Not enough data
8.0
332
Not enough data
8.4
336
Not enough data
Knowledge Dissemination
8.2
326
Not enough data
8.8
335
Not enough data
9.0
340
Not enough data
9.0
337
Not enough data
8.4
336
Not enough data
8.3
325
Not enough data
8.7
340
Not enough data
8.7
327
Not enough data
8.6
322
Not enough data
Agentic AI - Knowledge Base
8.0
205
Not enough data
8.0
207
Not enough data
7.9
205
Not enough data
Login Options
9.1
775
Not enough data
8.5
748
Not enough data
Productivity
8.0
738
Not enough data
8.3
742
Not enough data
8.6
746
Not enough data
7.9
720
Not enough data
7.9
717
Not enough data
Customization
8.6
742
Not enough data
9.0
758
Not enough data
8.7
727
Not enough data
Agentic AI - Unified Workspaces
7.5
419
Not enough data
7.6
415
Not enough data
Compatibility
9.1
100
Not enough data
9.1
102
Not enough data
9.0
95
Not enough data
Agentic AI - Enterprise Search Software
8.7
65
Not enough data
8.6
61
Not enough data
9.0
63
Not enough data
8.8
63
Not enough data
8.8
63
Not enough data
8.9
62
Not enough data
Search Queries
8.9
98
Not enough data
9.2
96
Not enough data
8.8
94
Not enough data
9.1
96
Not enough data
9.0
95
Not enough data
AI powered search - Enterprise Search Software
9.3
28
Not enough data
9.3
29
Not enough data
9.2
28
Not enough data
Functionality
9.0
95
Not enough data
9.0
94
Not enough data
9.2
100
Not enough data
Compatibility - Enterprise Search Software
9.5
32
Not enough data
9.4
30
Not enough data
9.3
30
Not enough data
Functionality - Enterprise Search Software
9.4
32
Not enough data
9.4
30
Not enough data
9.6
33
Not enough data
Search Queries - Enterprise Search Software
9.5
30
Not enough data
9.4
28
Not enough data
9.3
31
Not enough data
9.5
31
Not enough data
Automation
8.8
1236
Not enough data
8.8
1193
Not enough data
8.5
1164
Not enough data
Administration
8.8
1191
Not enough data
8.7
1141
Not enough data
9.4
1273
Not enough data
Project management
8.7
1171
Not enough data
8.5
1126
Not enough data
8.6
1150
Not enough data
8.5
1137
Not enough data
8.6
1137
Not enough data
8.3
1102
Not enough data
8.3
1131
Not enough data
Workload
8.4
1088
Not enough data
8.8
1152
Not enough data
8.6
1099
Not enough data
8.5
1094
Not enough data
Communication & Collaboration
9.4
1557
Not enough data
9.0
1254
Not enough data
9.4
1357
Not enough data
Cost Management
8.1
1078
Not enough data
8.2
1079
Not enough data
8.1
1072
Not enough data
Integration
8.7
1163
Not enough data
8.4
1082
Not enough data
8.4
1080
Not enough data
Generative AI
7.6
1028
Not enough data
7.7
1030
Not enough data
Agentic AI - Work Management
7.7
527
Not enough data
7.8
521
Not enough data
8.2
535
Not enough data
7.9
524
Not enough data
Communication
9.4
1206
Not enough data
9.3
1195
Not enough data
8.9
1069
Not enough data
8.9
1053
Not enough data
9.1
1061
Not enough data
Content & Documents
9.2
1116
Not enough data
8.9
1054
Not enough data
8.7
1076
Not enough data
8.1
1016
Not enough data
Controls
8.3
1001
Not enough data
8.1
993
Not enough data
8.7
1008
Not enough data
8.4
1014
Not enough data
8.2
981
Not enough data
Project Management
8.4
1008
Not enough data
8.4
988
Not enough data
8.5
1006
Not enough data
8.7
1001
Not enough data
Remote Collaboration
9.0
1013
Not enough data
8.7
980
Not enough data
9.0
1001
Not enough data
7.9
969
Not enough data
Generative AI
7.3
937
Not enough data
7.4
937
Not enough data
Agentic AI - Project Collaboration
7.6
448
Not enough data
7.7
453
Not enough data
Agentic AI - Audio Conferencing
7.6
287
Not enough data
7.7
287
Not enough data
Action Item Detection - AI Note-taking Software
9.4
21
Not enough data
9.5
21
Not enough data
Automatic Transcription - AI Note-taking Software
9.7
22
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.6
21
Not enough data
Language & Accent Support - AI Note-taking Software
9.5
22
Not enough data
Multi-Platform Integration - AI Note-taking Software
9.1
22
Not enough data
Privacy & Security Controls - AI Note-taking Software
9.3
23
Not enough data
Searchable Note Archives - AI Note-taking Software
9.1
20
Not enough data
Speaker Identification - AI Note-taking Software
9.5
22
Not enough data
Consumer Intelligence
Not enough data
8.9
29
Not enough data
8.7
28
Not enough data
8.5
27
Reporting
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
8.8
28
Media Monitoring
Not enough data
8.0
27
Not enough data
7.8
25
Not enough data
7.9
25
In-House Management
Not enough data
8.3
26
Not enough data
8.8
26
Generative AI
Not enough data
Feature Not Available
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and Text Request are categorized as Business Instant Messaging
Unique Categories
Slack is categorized as Knowledge Base, Unified Workspaces, Work Management, Enterprise Search Software, Q&A Platforms, AI Note-Taking Software, Project Collaboration, Workflow Management, and Audio Conferencing
Text Request is categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.2%
Marketing and Advertising
8.7%
Internet
4.7%
Financial Services
3.3%
Other
54.8%
Hospital & Health Care
11.3%
Medical Practice
9.5%
Insurance
7.7%
Staffing and Recruiting
5.4%
Health, Wellness and Fitness
5.0%
Other
61.2%
Alternatives
Discussions
How do I delete a channel in slack?
47 Comments
OP
Currently, Slack has disabled deleting a channel, you can only archive it if you created it.Read more
What does slack software do?
28 Comments
GM
Slack is a messaging software perfect for companies, it allows you to create channels (groups), it let's you answer to messages in threads and react to...Read more
What is Slack used for?
21 Comments
RR
It connect us with the people no matter where we are through messaging and calls.Read more
How do you use text request?
1 Comment
BL
Our HR Department uses Text Request to communicate with applicants, new hires, and current employees.Read more
What is a Request text?
1 Comment
Official Response from Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday...Read more
What are texting features?
1 Comment
CL
It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to...Read more
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