# What are the best AI chatbot apps for small business?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hey G2! I want to start a discussion with this community to identify the best AI chatbot apps for small business. See my entire list below and let me know your thoughts.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"> I’m especially looking for tools that are easy to set up, cost-effective, and capable of automating customer support, sales inquiries, or lead capture.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Here are some of the top-rated tools from G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/chatbots">Chatbot Software</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fin-by-intercom/reviews">Fin by Intercom</a>: AI chatbot that handles customer queries using your existing help center content. Ideal for small teams looking to offer 24/7 support without expanding headcount.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews">Zendesk Support Suite</a>: Full-featured platform with AI-powered automation across chat, email, and more. Scales well as your support volume grows.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/birdeye/reviews">Birdeye</a>: Combines messaging, reviews, and chat into one platform. Great fit for small businesses that rely on local presence and customer interactions.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/qualified/reviews">Qualified</a>: Conversational platform geared toward B2B, but useful for any small business needing smarter lead capture and instant response routing.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tidio/reviews">Tidio</a>: One of the most popular choices for small businesses. Easy to install, budget-friendly, and offers automation plus live chat in one interface.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which AI chatbot app has worked best for your small business? Would love to hear what features or results made a real impact for you.</p>

##### Post Metadata
- Posted at: about 1 year ago
- Author title: BBCOR Tester
- Net upvotes: 1


## Comments
### Comment 1

I guess Jotform&#39;s AI https://www.g2.com/products/jotform-ai-agents/reviews should soon be higher on the list. They have developed a good product and are generous with the free plan which I always value.
BotPenguin https://www.g2.com/products/botpenguin/reviews and Elfsight&#39;s AI Chatbot https://www.g2.com/products/elfsight/reviews are some other names that are covenient to use and have a good pricing for small businesses.

##### Comment Metadata
- Posted at: 5 months ago
- Author title: Content Manager / Marketer



### Comment 2

&lt;p&gt;Fin by Intercom is often recommended as a great AI chatbot for small businesses. It’s easy to set up, handles common support questions well, and helps reduce response times. Has anyone used it to improve customer service or lead capture? You can explore more AI chatbot apps here: https://www.g2.com/categories/chatbots.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: BBCOR Tester





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