What are the best AI chatbot apps for small business?

Hey G2! I want to start a discussion with this community to identify the best AI chatbot apps for small business. See my entire list below and let me know your thoughts.

I’m especially looking for tools that are easy to set up, cost-effective, and capable of automating customer support, sales inquiries, or lead capture.

Here are some of the top-rated tools from G2’s Chatbot Software category:

• Fin by Intercom: AI chatbot that handles customer queries using your existing help center content. Ideal for small teams looking to offer 24/7 support without expanding headcount.
• Zendesk Support Suite: Full-featured platform with AI-powered automation across chat, email, and more. Scales well as your support volume grows.
• Birdeye: Combines messaging, reviews, and chat into one platform. Great fit for small businesses that rely on local presence and customer interactions.
• Qualified: Conversational platform geared toward B2B, but useful for any small business needing smarter lead capture and instant response routing.
• Tidio: One of the most popular choices for small businesses. Easy to install, budget-friendly, and offers automation plus live chat in one interface.

Which AI chatbot app has worked best for your small business? Would love to hear what features or results made a real impact for you.