Text Request Reviews & Product Details

I use Text Request to reach out to my existing clients, and it saves me a lot of time by helping me keep in contact with them. I really like how it helps me maintain continuous communication with my clients, allowing me to keep them as their agent. The feature that allows me to set my text messages to go out at a specific time is of high value to me. The initial setup was very easy with the support from the Text Request team. I also find the platform to work well and appreciate that the price is affordable. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Text Request feels just as reliable as ever, and it continues to get easier to use over time. I especially appreciate the improvements to message organization and the faster response times. The automation features have also been really helpful for keeping communication consistent without needing a lot of extra effort. Review collected by and hosted on G2.com.

There isn’t much I dislike overall, but I’d appreciate a bit more flexibility in the automated messages and the reporting options. Also, when I’m managing a large number of conversations at once, it could be smoother and easier to handle. Review collected by and hosted on G2.com.

It's great that we are not all running around the office looking for the ONE cell phone we were all texting from. Review collected by and hosted on G2.com.

Nothing that I can think of at this time Review collected by and hosted on G2.com.

I can send messages to groups. Thank you. Review collected by and hosted on G2.com.

I don’t like that I have to wait two weeks for Text Request to be approved and set up before I can start using it. Review collected by and hosted on G2.com.

I like the ability to group text a list of clients we are targeting for response. I like having oversight of my teams messaging and the ability to have multiple people access and assist with messaging. Review collected by and hosted on G2.com.

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Set default view, I have to change the view manually each time I work a message. Review collected by and hosted on G2.com.

I am truly amazed of all the features. Uploading my lists so I see the name of the person who texts is just amazing. I also have my contacts student number which allows me to automatically connect my conversations in my CRM. Review collected by and hosted on G2.com.

At this point, I have nothing that I don't like. The interface is super user friendly. Review collected by and hosted on G2.com.

Their customer service has been top notch. Review collected by and hosted on G2.com.

That I can't delete text messages. Great otherwise. Review collected by and hosted on G2.com.

The ease of use is truly unmatched, and the overall experience feels very intuitive. The support system is great as well, and it’s reassuring to know help is available when needed. Review collected by and hosted on G2.com.

Sometimes I didn’t realize that my messages weren’t sending. Review collected by and hosted on G2.com.

I love the updates with group messaging and the speed we can get these out. Review collected by and hosted on G2.com.

I think they can add images to profiles of customers. Review collected by and hosted on G2.com.

We’ve been using Text Request since 2021, right after reopening post-pandemic, when our original platform ZipWhip transitioned into Text Request. It has been extremely reliable and we’ve never had any issues. As a law firm, we primarily use it for client texting and for sending PDF documents to confirm appointments, court hearings, and other important matters. The ability to attach and upload PDFs is a huge plus. We also really appreciate being able to use our main office phone number instead of an 800 or 888 number—it keeps communication professional and seamless. Highly recommend. Review collected by and hosted on G2.com.

No true dislikes—occasionally there are updates that take a moment to adjust to, but nothing disruptive. Review collected by and hosted on G2.com.