--- title: Text Request Reviews meta_title: 'Text Request Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 960 reviews by the users' company size, role or industry to find out how Text Request works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 960 scale: '5' date_modified: '2026-07-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 960 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing their client communication and engagement. (55 reviews) - Users appreciate the **easy communication** with customers and coworkers, enhancing their daily operations and efficiency. (33 reviews) - Users appreciate the **intuitive and user-friendly platform** of Text Request, enhancing client interactions and engagement insights. (26 reviews) - Users value the **client interaction features** of Text Request, enhancing engagement through mass and scheduled messaging. (25 reviews) - Users appreciate the **direct communication** with customers via Text Request, enhancing accessibility and convenience for business interactions. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Users appreciate the **simplicity and ease of use** of Text Request, finding it a valuable tool for communication. (14 reviews) **What users dislike:** - Users find several **missing features** in Text Request, leading to frustrations and inefficiencies in usage. (12 reviews) - Users find the **limited features** of Text Request frustrating, particularly regarding unsupported attachments and unclear pricing. (10 reviews) - Users find the **pricing steep** , especially for small to medium businesses, compared to alternatives with free options. (9 reviews) - Users experience issues with **lack of notifications** , including missed sounds and unmarked messages creating confusion. (8 reviews) - Users experience **chat issues** like delayed notifications and simultaneous responses, hindering effective communication. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) - Users experience **sending issues** with videos, impacting functionality, though overall satisfaction with the software remains high. (5 reviews) ## Text Request Reviews ### 1. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Text Request?** Text Request makes it easy to message between other employees and customers. The groups feature is great to quickly send group messages to necessary contacts. **What do you dislike about Text Request?** Adding display names could be a step easier versus going back in to edit each person. **What problems is Text Request solving and how is that benefiting you?** An easy way to contact other employees and customers. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 2. Simple & Convenient **Rating:** 3.0/5.0 stars **Reviewed by:** sydney a. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Text Request?** very self explanitory, simple sweet and to the point **What do you dislike about Text Request?** Not able to have the company phone number linked to it. **What problems is Text Request solving and how is that benefiting you?** We were able to instantly start using it and communicating with our customers via text since it is 2024 and most people today communicate or will respond quicker to a text message then a phone call or voicemail **Official Response from Ramey Miller:** > Thank you for this review. ### 3. Terrific and user-friendly. Definitely have this open have this open on my tabs and on my phone **Rating:** 4.5/5.0 stars **Reviewed by:** Farah H. | Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Text Request?** I like the notification system. I never miss a text message as the system pings whenever we get new messages and pings whenever we need to read an unread message. **What do you dislike about Text Request?** The previous interface for zipwhip was a bit easier in terms of seeing all the texts on one page. Also when we change the view of the messages, we find it hard to set that as a default for each time we login **What problems is Text Request solving and how is that benefiting you?** texting our candidates in a timely manner **Official Response from Ramey Miller:** > Farah, thank you for this review. There are a few different dashboard views that might suit you better, here is the link to the help doc: https://help.textrequest.com/message-views ### 4. I've reviewed a handful of HubSpot eliglble SMS solutions, and Text Request is my winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian Del Terzo C. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Text Request?** The Chat to Text feature is perfect for us. I don't know how I'd never seen this before, but it's brilliant! We don't offer support that requires access to our website, so the ability for customers to start a chat on our page and continue it by SMS text is super convenient. **What do you dislike about Text Request?** I initially had concerns about the use of a Chrome extension for implementation. However, after trying out a few competitors and comparing, I discovered that this feature is actually extremely important to the way it is able to notify the correct users to maintain more streamlined communications with our clients. **What problems is Text Request solving and how is that benefiting you?** SMS is a preferred method of communication for our clients and Text Request has awesome features to allow us to serve our customers effectively and efficiently. Most of the SMS services that integrated with HubSpot did not allow users to operate with text messages as you would expect. Message notifications would only prompt a contact owner so if an inbound text was sent to any other HubSpot user, they correct employee would not be notified, and this was a deal breaker. Thankfully TextRequest operates differently by utilizing a chome extension to manage and integrate communications within HubSpot. So regardless of who is assigned to which contact record, if a client or prospect sends you the text, you will be notified. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us this awesome review. ### 5. Fast and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Certified surgical technologis, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Text Request?** Gives reassurance that patients get messages on time **What do you dislike about Text Request?** There isn't anything I can say that I dislike about text request **What problems is Text Request solving and how is that benefiting you?** It solves the issues of not knowing if patients are receiving the messages we leaving. With text request it sends notice allowing us to see if message was delivered or not **Official Response from Ramey Miller:** > Crystal, thank you for the review. ### 6. Great Messaging Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brennen R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** I really like the stop and opt out service, makes it very professional and easy for cleints to ensure they want to be contacted. I also enjoy the group messaging abilities to reach large amounts of people at one time. There are so many more features as well but those 2 are my favorite. **What do you dislike about Text Request?** I believe some of the interface can be difficult to navigate or learn in the beginning, but as with everything, it takes time to adapt. Once understood the interface can be nice to work with but there is just a lot of moving parts compared to other more simple services I have used in the past. **What problems is Text Request solving and how is that benefiting you?** It solves the communication gap between myself and the clients I service. By allowing me to communicate via sms and converse instantly with clients, I can work with more people in a more efficient manner. **Official Response from Ramey Miller:** > Brennen, Thank you for leaving us this review. If you have any questions about the dashboard or would prefer a walk though refresher, please reach out to success@textrequest.com. ### 7. Super easy to use and works quick! **Rating:** 5.0/5.0 stars **Reviewed by:** Paige H. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** that it is web based and I do not have to switch between and cell phone and monitor! **What do you dislike about Text Request?** There is nothing i dislike as of right now! **What problems is Text Request solving and how is that benefiting you?** Solving being able to quickly tend to customers needs and replies! **Official Response from Ramey Miller:** > Paige, thank you for leaving us this review. ### 8. Makes it easier to stay communicated to clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry B. | PSR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Text Request?** The simplicity of comunicating with clients on a form that everyone typically prefers **What do you dislike about Text Request?** I have yet to come acrosss any issues with text request **What problems is Text Request solving and how is that benefiting you?** Making it easier to communicate with clients **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review, Jerry. Please reach out if you ever run into any issues. ### 9. I have had a fair experience with TextRequest and have not had any problems so far **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Text Request?** It is very user-friendly, and not difficult at all to set up and utilize. **What do you dislike about Text Request?** Nothing in particular, sometimes I wish it was a little easier to know when you recieve a text though. **What problems is Text Request solving and how is that benefiting you?** TextRequest gives me an easy, and simple, solution to communicate through texts with prospects, and even current customers. **Official Response from Ramey Miller:** > Thank you for this review. Please reach out to success@textrequest.com to talk about new messages coming in. ### 10. We have used Zipwhip for years. Not Any More!!!. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** We'd used Zipwhip for years. It was unreliable and inconsistent. After just a few months with TR, we have now realized what a superior product is really like. This is by far, what a texting app should be like! **What do you dislike about Text Request?** There is a bit of a lag between send and receive. Also, if we've place a landline number in the text, it shows as undelivered. However the bad part is the exclamation ❗️ sign causes a message indicator on the icon for the app. You mistakenly look and look for the missed text. If I might suggest, if you have the ability to search a failed delivered, of course after the fact against a cellular carrier lookup; you could provide us with a warning ⚠️ and then eliminate the false delivery flag. Just thinking. **What problems is Text Request solving and how is that benefiting you?** Reliability **Official Response from Ramey Miller:** > Patrick, thank you for this review. So happy you chose us to switch to after ZipWhip. ### 11. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yurley Q. | Finance administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** It is really easy to use and works great! **What do you dislike about Text Request?** I think it is a really complete app, I like everything **What problems is Text Request solving and how is that benefiting you?** We can give information to the patients easily **Official Response from Ramey Miller:** > Yurley, thank you for leaving us a review. ### 12. Texting at its finest **Rating:** 4.5/5.0 stars **Reviewed by:** Eulalio D. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** The ability to set up an account very quickly and ease of implementation **What do you dislike about Text Request?** Need a option for different user to color code to what they respond **What problems is Text Request solving and how is that benefiting you?** NONE **Official Response from Ramey Miller:** > Eulalio, thank you for taking the time to leave us a review. ### 13. Text Request #1 **Rating:** 5.0/5.0 stars **Reviewed by:** Brooklynn P. | Sales Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Text Request?** Text request has made reaching out to many people, very easy. Customer support is fantastic. We use it all the time. **What do you dislike about Text Request?** There isn't anything I would change about Text Request. **What problems is Text Request solving and how is that benefiting you?** It's solving our need to reach out to many people at the same time. **Official Response from Ramey Miller:** > Thank you so much for leaving us this review. ### 14. Amazing texting service for business! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** I love the capabilities of text templates and mass texting. We use templates to respond to common questions and use mass texting for confirmations or even employee reminders. I also love the merge capabilities so we can insert date and time for appointment confirmations. I also love that we can have multiple dashboards within the same account, but assign users only to the dashboards they need to work in. I've recommended this platform to so many people and truly love it! Oh - and we have it incorporated with all of our website chats too. **What do you dislike about Text Request?** The issue we have is with having multiple dashboards, if you're not "on/in" the one that receives an incoming text, you don't know. So - we constantly have to rotate between our 10 dashboards to check if we have new messages that need responding too. It would be helpful to have a pop up or something for all dashboards to notify you. **What problems is Text Request solving and how is that benefiting you?** Items I mentioned in what I love. **Official Response from Ramey Miller:** > Glad that you love our features, Catherine. Please reach out to success@textrequest.com if you have any questions. ### 15. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee G. | Site Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Text Request?** I LOVE the templates!! I use them every day. **What do you dislike about Text Request?** Honestly nothing. I never have any issues! **What problems is Text Request solving and how is that benefiting you?** Reaching out to multiple people at once is awesome. **Official Response from Ramey Miller:** > Ashlee, thank you for leaving us a review. Happy to hear you love the templates and haven't found any dislikes. ### 16. Text request is wondeful! it is user friendly and allows for an easy way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey T. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** It is very helpful in ensuring that patients are aware of their appointments, requisitions, any cancellations etc. It is a quick easy efficiant way to communicate! I highly recommend. **What do you dislike about Text Request?** There arent really any negative reviews about text requests, I think it is great. **What problems is Text Request solving and how is that benefiting you?** It is helping solve the on going Phone tag which can happen when trying to call patients about appointments etc **Official Response from Ramey Miller:** > Chelsey, thank you for taking the time to write this review. Please let us know if you ever have any problems. ### 17. TEXT REQUEST REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Savannah C. | reservations agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Text Request?** It is very easy o manuver and learn. Simple to use daily. **What do you dislike about Text Request?** At times it can load slow, or not make the notification sound. **What problems is Text Request solving and how is that benefiting you?** It allows easy communication with our customers in one place. **Official Response from Ramey Miller:** > Savannah, thank you for leaving us a review. Please reach out to support@textrequest.com when you run into any issues. ### 18. Very User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Anna K. | Admin Asst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Text Request?** I find the graphics display options to be very useful. It's simple to send group messages, and very easy to use **What do you dislike about Text Request?** I don't find any true downsides to using it **What problems is Text Request solving and how is that benefiting you?** It's great for appointment reminders opposed to making several phone calls daily **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 19. Excellent for connecting with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony N. | Production Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Text Request?** They ability to have every text communication in one shareable location. **What do you dislike about Text Request?** Nothing. It's great! There is no reason I would not recommend. **What problems is Text Request solving and how is that benefiting you?** Updating schedules and reaching clients who do not want to use email of speak over the phone. **Official Response from Ramey Miller:** > Tony, thank you for leaving us a review. ### 20. Irt's a solid, useful app **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff B. | Asset Building Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Text Request?** Easy to use and send out a text to a large audience **What do you dislike about Text Request?** I want to be able to easily create a personalized, small group of people to text. **What problems is Text Request solving and how is that benefiting you?** To be able to reach a large audience of people via txt/ **Official Response from Ramey Miller:** > Jeff, thank you for leaving us a review. ### 21. Works very well **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Text Request?** It is conveniant and can be used w your cell or not if you like. Just PC okay. **What do you dislike about Text Request?** Had trouble w alerts but I figured it out. **What problems is Text Request solving and how is that benefiting you?** grabs my younger tech savoy clients **Official Response from Ramey Miller:** > Matt, thank you for this review. If you ever run into any questions, please reach out to success@textrequest.com ### 22. A Texting Program, Perfect For Business **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Text Request?** Group messaging and scheduled messaging. Ease of access to sending out group messages. Easy to use and able to keep moving. Just better in general as a whole and no major problems. **What do you dislike about Text Request?** Message sending errors every week. Significant delays in messaging. It's always needing to be fixed. Yes, a permanent solution needs to happen so that the mistakes get corrected permanently, not as a temporary band-aid. **What problems is Text Request solving and how is that benefiting you?** Time management regarding the ability to continue doing the rest of my job but still knowing that my messages are being sent to my team. I feel that my performance has been enhanced. **Official Response from Ramey Miller:** > Bryan, thank you so much for the review. Delays are the worst and our development team works hard to fix and keep them from happening. I can tell you that we've been working with carriers to ensure fewer delays and fewer spam messages. ### 23. Easy to use tool for keeping communication flowing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Text Request?** I love that it's easy to use, easy to customize, and fast. **What do you dislike about Text Request?** I get multiple sound notifications of new messages, even when all messages are already marked as read. **What problems is Text Request solving and how is that benefiting you?** We are able to get clients to pick up their phones and talk to us, at their convenience! **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 24. Must have texting product for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew B. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Text Request?** Easy to set up and use. Great customization and ways to track communications with potential customers. **What do you dislike about Text Request?** Cost can get expensive if you text frequently. Onboarding can be tricky too. **What problems is Text Request solving and how is that benefiting you?** Helps us to track text messages in one central place and log them in Hubspot automatically. **Official Response from Ramey Miller:** > Andrew, thank you for leaving us a review. ### 25. Text Request is very helpful and insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Text Request?** I like best that it helps flag numbers that do not work. **What do you dislike about Text Request?** Least helpful is that it is hard to save contact info **What problems is Text Request solving and how is that benefiting you?** It is helping solve communication by making it easier with clients. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 26. Very Convienent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Text Request?** Love using Text Request as it allows all members of my team to access one inbox. The switch over to Text Request from another messaging service was simple and quick. Customer service is easily accessible, and was very helpful in getting the service in compliance with regulations for a business. We use it daily! **What do you dislike about Text Request?** I have not come across anything that I dislike about the service. **What problems is Text Request solving and how is that benefiting you?** I am able to use my business phone number to text, and not having to outsource an additional number. That way customers don't get confused when I am texting them. **Official Response from Ramey Miller:** > Thank you for this review. ### 27. easy & quick way to reach out to everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Arunha S. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Text Request?** Very easy and quick way to reach out to 100+ employees. I am very happy. **What do you dislike about Text Request?** nothing to dislike. I am glad that i came to know about this TextRequest. **What problems is Text Request solving and how is that benefiting you?** Best way to reach a large number of people. Very easy in 1 click, the communication is done. which is the best and must for business. **Official Response from Ramey Miller:** > Arunha, thank you for leaving us a review. ### 28. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Megan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Easy to use Chrome Extension is excellent Easy to teach staff how to use Easy to follow implementation **What do you dislike about Text Request?** I wish it was easier to send out reminders texts to patients en mass. Pulling a list from our EHR and then loading it into TR and then creating the scheduled message..it's a few steps. I also can't put the time of their appt as it's not the same for the "mass" of patients for that day. I've had to pair down my reminders and make them more generic. **What problems is Text Request solving and how is that benefiting you?** Ability for more staff and providers to use 2 way texting - much easier to use than Solutionreach **Official Response from Ramey Miller:** > Megan, thank you for this review. We love working within your industry. Feel free to reach out to success@textrequest.com and let them know about any integrations you'd like to see in the future. ### 29. Text Request is by far the TOP text platform for businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephee M. | Patient Care Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** Text request is such a user-friendly platform and has many helpful tips on Linkedin and the customer service is phenomenal! When first using Text Request it is so straightforward. I didn't need a list of things that showed me how to use the platform it was simple enough that I dove right in! I love that they have Chrome extension, an application, or you can use it straight from the web browser. **What do you dislike about Text Request?** I haven't found a downside yet but if I do I will be sure to let you know... **What problems is Text Request solving and how is that benefiting you?** We are in the Healthcare field and we use Text Request to contact our patients about their visits, scheduling, billing etc. **Official Response from Ramey Miller:** > Stephee, thank you for leaving us a review. ### 30. Great app to get in touch with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine R. | Food And Beverage Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** Group messages! It's been a life saver for me. **What do you dislike about Text Request?** Sometimes the app does crash. A stronger server would help. **What problems is Text Request solving and how is that benefiting you?** Our demographic has shifted to a younger audience and many of them don't like phone calls. This helps us reach out to new clients. **Official Response from Ramey Miller:** > Katherine, thank you fo this review. ### 31. A really great piece of software **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Personal Travel Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** The user-friendly Interface, multi-user support, automation features, reporting and analytics, CRN integration and the very high SMS delivery rates. **What do you dislike about Text Request?** Pricing - quite expensive on startup. Limited messaging channels/customisation. No built-in mobile app. **What problems is Text Request solving and how is that benefiting you?** Streamlined and efficient customer communication. Vastly-improved engagement rates. **Official Response from Ramey Miller:** > James, thank you for taking the time to leave us a review. We do have a mobile app for both Apple and Android, I've included the link with this reply. Happy to hear that the engagement rate has improved. ### 32. Text Request does a great job of allowing me to communicate with clientele in a streamlined way. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Text Request?** I enjoy making use of Text Request's Group Messaging function. It allows me to message multiple clients at one time, while Text Request also provides me tools to use to prevent my messages from being marked as spam, which is very helpful when maintaining prompt communication! I also enjoyed Text Request's assistance that they provided us when we made our switch from Zipwhip to Text Request. They're guidance was appreciated as we made the switch and implemented its use into our workflow. We rely on Text Request daily, and are using it often at each hour of our business hours. It was not difficult to integrate the software into our workplace devices with our contact transferred over from Zipwhip. **What do you dislike about Text Request?** Sometimes when on the "Conversations" tab, I search a number of a client that I had previously messaged, and they do not appear when I search for them while on this tab in particular. I've found that certain contacts only appear when searching from them within the "Contacts" tab, even though I've exchanged messages with them and created a text conversation with them in the past. It's confusing why some of these conversations do not appear in the "Conversations" tab when I search for them. **What problems is Text Request solving and how is that benefiting you?** Text Request jumped in when we most needed an alternative messaging software. When Zipwhip was reaching its end-of-life, we were skeptical of making a switch to another company out of fears of potential difficulty transferring data to a new platform. Text Request was a great help along the way, and I'm pleased with their product. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us this review. I am glad to hear that you are finding Text Request's Group Messaging feature beneficial for reaching multiple clients efficiently. ### 33. Fast texting with customers **Rating:** 3.5/5.0 stars **Reviewed by:** David H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Easy to use and fast when handling text conversations **What do you dislike about Text Request?** I have not been able to set a layout for when I am using the app. Every time I go to TR it is the general layout and this one does not feel really comfortable to me. As well, it would also be really helpful to have a filter to see conversations in which I am involved only. **What problems is Text Request solving and how is that benefiting you?** Having an additional channel of communication with customers. Having the text messages option allows for more people to get in contact with us. **Official Response from Ramey Miller:** > Daivd, thank you for this review. we do have a few different views: https://help.textrequest.com/message-views Please reach out to success@textrequest.com if you need any additional help ### 34. Works well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** Works well. Easy to communicate with both customers and coworkers. **What do you dislike about Text Request?** Easy to report as spam, but that is a carrier issue. **What problems is Text Request solving and how is that benefiting you?** Easily able to communicate with customers, sending and receiving messages and pictures. Also able to send out work wide texts for those without emails. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 35. Text Request Is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Text Request?** I am thoroughly impressed with Text Request for several reasons. Firstly, the platform provides an incredibly user-friendly experience, making it easy to navigate and utilize its features. The simplicity of the interface enhances efficiency and ensures a seamless communication process. One standout feature is the robust messaging system, which allows for quick and effective communication. Text Request has proven to be a reliable tool for managing and streamlining conversations, making it an invaluable asset for our team. The platform's responsiveness and reliability have significantly improved our communication workflow. Additionally, the customer support provided by Text Request has been exceptional. The team is responsive, knowledgeable, and always ready to assist with any inquiries or issues that may arise. This level of support has instilled confidence in the reliability of the service. Overall, Text Request has exceeded my expectations, offering a powerful and user-friendly solution for efficient communication. Its reliability, ease of use, and exceptional customer support make it a standout choice for anyone looking to enhance their messaging capabilities. **What do you dislike about Text Request?** While Text Request has proven to be a valuable communication tool, there are a few areas that could be improved for an even better user experience. One aspect that I find slightly limiting is the current lack of customization options in terms of message formatting. It would be beneficial to have more flexibility in styling messages to better suit individual preferences or specific communication needs. Additionally, while the platform is generally intuitive, I believe there is room for improvement in terms of tutorial resources. Having more comprehensive tutorials or guides, especially for advanced features, could help users maximize the platform's capabilities from the outset. Another consideration is the pricing structure. While I understand the value Text Request provides, it would be helpful to have more transparent information about potential additional costs for certain features or higher usage levels. Clearer pricing details upfront would assist users in making informed decisions about their subscription. Despite these areas for improvement, it's essential to note that Text Request remains a powerful and effective communication tool. Addressing these concerns could further enhance the overall user experience and make Text Request an even more attractive solution for businesses and individuals alike. **What problems is Text Request solving and how is that benefiting you?** Text Request has proven to be a solution to several communication challenges, greatly benefiting our team in numerous ways. One primary problem it addresses is the need for efficient and immediate communication. With the platform's robust messaging system, we can seamlessly connect with clients, colleagues, and team members in real-time. This has significantly reduced communication delays, leading to quicker decision-making processes and improved overall productivity. Moreover, Text Request has been instrumental in streamlining our customer engagement efforts. The platform's user-friendly interface and quick response times allow us to provide prompt and personalized assistance to our clients. This has resulted in enhanced customer satisfaction and loyalty, as we can address inquiries and resolve issues in a timely manner. Another notable problem that Text Request addresses is the organization of communication. The platform's centralized system ensures that all messages are easily accessible and searchable. This has eliminated the need to sift through multiple channels or platforms, saving us valuable time and preventing the risk of missing important information. Overall, Text Request has become an indispensable tool in overcoming communication challenges. Its ability to facilitate immediate, organized, and personalized communication has had a direct and positive impact on our team's efficiency and customer satisfaction levels. **Official Response from Ramey Miller:** > Thank you so much for this detailed review. I have let our product team know about your dislikes. If you'd like to talk through more together please reach out to success@textrequest.com ### 36. Good Replacement for Discontinued Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Text Request?** I appreciate the various ways to organize the inbox in TextRequest and contacts to make it easier to send messages to certain individuals. Overall, it's a good platform for our company since we were just trying to replace a discontinued software. Sending and receiving different document types is a very cool aspect to the program as well. **What do you dislike about Text Request?** We have had a few staffers complain about bugs in the mobile version of the app; one is not getting notifications consistently and the other has to reset their phone to see new messages. I have noticed on the desktop, I will need to refresh my browser periodically to see new messages and there sometimes is a delay. **What problems is Text Request solving and how is that benefiting you?** We needed a product that would provide 1:1 communication with our employees and this product has been great at providing just that. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Sorry to hear that the mobile app isn't working as expected for some of your team. Please reach out to support@textrequest.com so they can look into the issue for you. As for the gift card, if the review was left on G2, sometimes we have to re-issue gift cards. A re-issue email was sent from us to their support team last week. It might still be in process. Feel free to email marketing@textrequest.com so we can make sure you receive your incentive. Sorry for the inconvenience. ### 37. Its such an easy process and makes my workflow smooth going. **Rating:** 5.0/5.0 stars **Reviewed by:** KORTNEY M. | Surgery Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Text Request?** I am able to send important remainders to patients that pertain to what I need rather than an automated text reminder. **What do you dislike about Text Request?** I do not have anything negative to say about text request. **What problems is Text Request solving and how is that benefiting you?** It makes my interactions with patient easier day of their appointments because I am able to personalize the message reminder I send out based on what is needed per case. **Official Response from Ramey Miller:** > Kortney, thank you for leaving us this review. Please reach out to success@textrequest.com if you ever have any questions. ### 38. Text Request does not provide us with what we were looking for or what we were promised. **Rating:** 1.0/5.0 stars **Reviewed by:** Emily E. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Text Request?** They have pretty good customer service; I usually get a reply to any questions within 24 hours. It was very easy to use the ZipWhip Integration tool to move our contacts over. Also, it was easy to learn how to use it and teach others how to use it. **What do you dislike about Text Request?** We use TextRequest every day. We receive a lot of texts every day. Every single one of those texts in every conversation goes to every user's app. Our technicians are being inundated with notifications that don't apply to them whatsoever. Not only is it annoying, but it makes it very difficult to recognize when a message needs a certain person's attention. Additionally, the type and number of features they offer are not nearly as good as their competitors. Do not let the low price fool you. When considering this product, I was promised much more than what I've gotten. **What problems is Text Request solving and how is that benefiting you?** Because ZipWhip was shutting down, we needed somewhere to move our messaging platform and fast. Text Request definitely sends and receives messages just fine. However it ended up being not what we were expecting nor what we needed. **Official Response from Ramey Miller:** > We apologize for the inconvenience you have experienced with our product. We appreciate your feedback and will work to improve our features and notifications to better meet your needs. ### 39. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Text Request?** Very easy to use and platform was incredibly organized. **What do you dislike about Text Request?** I wanted people to be able to call back on a different phone number or click a link and that took up characters in the message that could have been used for addtional messaging. **What problems is Text Request solving and how is that benefiting you?** This was a quick way to contact many people who needed the same information. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 40. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ann D. | director of education, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Text Request?** it makes it really easy to reach out to students and see messages sent out by other educators **What do you dislike about Text Request?** i wish there was more training, there are fetures i dont know about **What problems is Text Request solving and how is that benefiting you?** ease of communication to students and educators **Official Response from Ramey Miller:** > Ann, thank you for leaving us a review. Please reach out to success@textrequest.com for any additional training! All training and additional training are included with all plans. ### 41. Easy to Use and Teach Texting Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan H. | Recruiting and Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Text Request?** I love how easy the platform is to learn, which makes it even more easy to train new staff to use. **What do you dislike about Text Request?** I would like a way to delete unwanted messages. **What problems is Text Request solving and how is that benefiting you?** Text Request solves keeping track of all customer texting and communication issues. Messages can be hard to track in a CRM, but with TR, I believe it's easy to track. **Official Response from Ramey Miller:** > Thank you for leaving us a review! ### 42. SWEET AND SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** MARIA T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Text Request?** The simple fact that i can communicate with patients with a simple text in less then 1 min is amazing! Its easy quick and effective. **What do you dislike about Text Request?** I have not been unhappy with test request, i have no issues at all. **What problems is Text Request solving and how is that benefiting you?** People dont always anwser thier phones, sending them a msg before hand letting them know "Hey there this is Maria with PTSolutions, we will be calling to schedule an appt" gives them a heads up before the call. I find that this has hepled us get ahold of patients 100% better. **Official Response from Ramey Miller:** > Maria, thank you for leaving us a review. If you run into questions please reach out to success@textrequest.com ### 43. Easy to use, service is great. **Rating:** 4.0/5.0 stars **Reviewed by:** Christian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** Text Request made it simple and easy to switch over to their product from our previous program. The customer service is outstanding and friendly. We use it on a daily basis and it's a great tool for communicating with our customers. **What do you dislike about Text Request?** The nearly constant reminders about SPAM can be annoying but I understand why they do it. They are trying to make sure their customers stay out of trouble. **What problems is Text Request solving and how is that benefiting you?** Text Request helped us move forward from our previous software in an easy and simple way. They made sure everything integrated properly and to our satisfaction. **Official Response from Ramey Miller:** > Christian, thank you so much for this review. Sorry about the SPAM reminders but it's true, we are just looking out for you and your customers. ### 44. Useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana F. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Text Request?** This is a great platform to communicate with your clients, it is easy to use and really complete. **What do you dislike about Text Request?** I don't have any dislike about Text request **What problems is Text Request solving and how is that benefiting you?** When is unable to communicate with clientswe can do it through Text Request **Official Response from Ramey Miller:** > Tatiana, thank you for leaving us a review. ### 45. Easy way to communicate with clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan s. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Instead of having to chase down different client files I can get all of my messaging on one dashboard. And that same dashboard is shared thorughout the team so if one person can't get to it right away, another can. **What do you dislike about Text Request?** The constant dinging in my ear when a message comes in and I can't get to the tab to clear it is somewhat annoying. **What problems is Text Request solving and how is that benefiting you?** Quick communication to clients helps avoid people's messages getting caught in cracks. **Official Response from Ramey Miller:** > Morgan, thank you for leaving us this review. Please reach out to success@textrequest.com to talk about your alerts. ### 46. Practical **Rating:** 3.5/5.0 stars **Reviewed by:** Veronica G. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** Text Request is convinient and easy to use. **What do you dislike about Text Request?** It's confusing to figure out how to add or edit new templates. **What problems is Text Request solving and how is that benefiting you?** Easy access to clients **Official Response from Ramey Miller:** > Veronica, Thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you set up templates. ### 47. Very pleased with this service! **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Text Request?** We are able to make many of staff accounts associated with our number. Internally this allows us to keep track of which team member is corresponding with each client and follow up with each other as needed. **What do you dislike about Text Request?** So far, any support needed from TextRequest goes through text messages to their support team and they are not the post timely in responding to our supports. **What problems is Text Request solving and how is that benefiting you?** It allows our clients to text us directly with requests and for us to be able to respond to clients when we are outside of the office. **Official Response from Ramey Miller:** > Thank you for your review. Sorry to hear that support was less than timely for you. Please reach out to support@textrequest.com if you'd like to talk through this. ### 48. Text Request is easy to use and very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Phill G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** Texting is a vital part of my small business; it is integral to client retention. We are able to catch and correct customer issues quickly and efficiently...having my office staff all able to monitor incoming texts is great, so we can all "stay on the same page." I also like the feature where we can attach PDFs to a text. My previous text service required us to use Snipping Tool to shrink the Mb of an attachment, so Text Request saves us time with accepting regular PDFs...and their customer support is quick and responsive. **What do you dislike about Text Request?** We are still getting full up to speed with the functionality. **What problems is Text Request solving and how is that benefiting you?** Our prior texting service made us shrink the mb of an attachment, but with TQ there is no wasted time and energy having to Snip a PDF to reduce the mb. **Official Response from Ramey Miller:** > Phil, thank you for taking the time to leave us a review. We hold weekly training sessions that you and your team might find useful. Please reach out to success@textrequest.com ### 49. Very useful in client communication **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Text Request?** I think text request is a good resource for business to organize the way they speak with clients. I also can appreciate that you can pre make certain files to send for specific clients with unique situations. We use it every day and I am not sure of any other program that could do its job. **What do you dislike about Text Request?** The only thing I have experienced an issue with is the file size we can send to our clients when sending estimates or pictures. **What problems is Text Request solving and how is that benefiting you?** I believe it is helping solve the issue of having a gap in client communication. It doesnt necessarily benefit me directly but i know it is easier for our clients to recieve a text during their work day than having to stop what they are doing to answer a phone call. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 50. It's a great option, but could use some work **Rating:** 3.5/5.0 stars **Reviewed by:** Kaetlynn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** I like that as a company we have the ability to see other employees communication with borrowers in case someone is out. That feature makes its easier for everyone to stay in the loop without having to irritate the borrower to explain the situation mulituple times **What do you dislike about Text Request?** I don't like that there is not a desktop app. I have to go to the website everytime I want to see anything **What problems is Text Request solving and how is that benefiting you?** Communictaing with borrowers via text is much easier since not everyone has the ability to answer their cell phone during business hours **Official Response from Ramey Miller:** > Kaetlynn, Thank you for leaving us a review. You'll be happy to learn that we have a desktop and mobile apps. I've attached a help doc about it with this review. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+17%3A09%3A35+-0500&secure%5Bsession_id%5D=1f0f9c03-630f-4fb7-956a-4bd0263a5e51&secure%5Btoken%5D=23ff6c98b76063f8f403d2b44a28936fa5e602273fd2e6dcf852006ab935e61a&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,991 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,442 reviews)