--- title: Text Request Reviews meta_title: 'Text Request Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 961 reviews by the users' company size, role or industry to find out how Text Request works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 961 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 961 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly interface** of Text Request, enhancing client interaction and engagement. (55 reviews) - Users value the **effortless communication** provided by Text Request, enhancing customer service and efficiency significantly. (40 reviews) - Users appreciate the **easy communication** features of Text Request, facilitating seamless interactions with customers and coworkers. (33 reviews) - Users find Text Request to be **intuitive and user-friendly** , greatly enhancing client communication and engagement. (26 reviews) - Users value the **easy-to-use client interaction** features of Text Request, enhancing engagement and communication strategies effectively. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** like auto-updating conversations and improved UI customization options. (12 reviews) - Users find **limited features** in Text Request, particularly missing video support and unclear pricing for plans. (10 reviews) - Users find the **cost prohibitive** for small and medium businesses compared to other available free platforms. (9 reviews) - Users experience **inconsistent notifications** , often receiving sounds for messages that are already marked as read. (8 reviews) - Users often face **software glitches** that disrupt their messaging experience, causing frustrations and missed communications. (7 reviews) - Users experience **chat issues** like delayed notifications and simultaneous responses, hindering effective communication. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. After initial introductory call and sign up was complete, customer service went downhill **Rating:** 2.0/5.0 stars **Reviewed by:** Christina D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Text Request?** The concept was great, in that one could contact clients etc through an online dashboard and have everything all in one place. Overall it was an easy software to use and easy to set up and add additional dashboards. **What do you dislike about Text Request?** Customer service was lacking and not proactive in fixing issues affecting the service. No initiation was done on their part to resolve issue. Billing terms were not clear and once they realized we wanted to stop services, the customer service was even more sparse. **What problems is Text Request solving and how is that benefiting you?** Having a chat bot on the website and the ability to reach out to clients via text. **Official Response from Ramey Miller:** > Christina, Sorry that your customer experience has been low. We do give refunds within 30 days of the account opening. ### 2. Messy, buggy, inconsistent **Rating:** 1.5/5.0 stars **Reviewed by:** Sam J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Text Request?** It has a browser extension that allows you to text people without having to go on the Text Request website directly. Additionally, you are able to text international numbers without accruing fees for doing so, which is very convenient from a business standpoint. **What do you dislike about Text Request?** It is incredibly buggy. Sometimes I will text a new phone number, save it as a contact and put my tag on it, only for Text Request to act like nothing happened at all once I reload the messages. Buttons often do not work at all and require you to completely close the page and reopen the website in order for them to become functional again. The extension suffers immensely from this issue and is completely unusable at times. **What problems is Text Request solving and how is that benefiting you?** In principle, it would make communicating with clients and employees significantly easier, and to a degree it does, however in execution it fails in many ways that I mentioned in my dislikes for Text Request. They need a much better development team to fix the numerous bugs present currently. **Official Response from Ramey Miller:** > Thank you for sharing your concerns. We understand the frustration caused by the bugs and inconsistencies you've encountered. Our team is dedicated to resolving these issues to enhance the usability and reliability of our platform. ### 3. Doesn’t load conversations **Rating:** 1.5/5.0 stars **Reviewed by:** Kenzie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Text Request?** Automatic messaging and adding pre typed messages **What do you dislike about Text Request?** Not loading conversations or contacts slow **What problems is Text Request solving and how is that benefiting you?** Client communications **Official Response from Ramey Miller:** > Kenzie, sorry to hear you are experiencing issues. PLease reach out to success@textrequest.com and they can look into the issue. ### 4. Text **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Text Request?** Being able to contact our patients when they ignore the call. **What do you dislike about Text Request?** Being able to change the view but then once you log out of the system it goes right back to the old view. **What problems is Text Request solving and how is that benefiting you?** When you can't reach someone via phone call they tend to respond to text messages. **Official Response from Ramey Miller:** > Thank you for this reveiw. Sorry we haven't given you a 5star experience yet. Please reach out to success@textrequest.com so we can help you in any way. The view has to be saved under your user profile. ### 5. Super easy to use service, but disappointed with sales and sign-on process. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Text Request?** We love the simple interface and the easy to use group messaging feature. Its also super easy for multiple users to work with at the same time without being confusing. **What do you dislike about Text Request?** Custom Fields in the SMS widget are not automatically captured and saved to the contact, which makes the process very manual for us. Also, the AE I spoke with gave me incorrect information about the sign-on and letter of authorization transfer process. I don't think she was intentionally misleading, I think she genuinely thought I would be able to access my dashboard for set up purposes without the signed LOA. I was also told that there was nothing required on my end to complete the process and that the current provider did not need to release the number. This was not true. I did end up having to reach out to our previous provider, as well as my phone provider. Once our previous provider did release the number, it still took 3 days for us to be able to communicate with customers. Ultimately, I discovered our dashboard was live by testing it myself. I was told that I would receive updates to my ticket throughout the process, and the ticket was only updated after I messaged the CS rep to let them know that I had been able to text myself. **What problems is Text Request solving and how is that benefiting you?** Text request helps us communicate with customers using out business phone number to schedule and confirm appointments. **Official Response from Ramey Miller:** > Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the issues you encountered during the sign-on and LOA transfer process. We take your feedback seriously and will work to improve our communication and support in the future. I've reached out to our Success Manager and will look into it. Thank you again for the review. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+06%3A49%3A04+-0500&secure%5Bsession_id%5D=b5663d68-8c89-410e-9093-a46e32481b29&secure%5Btoken%5D=56a40932231c9355fb9dd2471645f6cda1c49750b58305779f232d695ae391cb&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Messenger** - Video Chat - Generative AI **Business Instant Messaging** - File Sharing - Notifications - Search - Screen Sharing - Alerts/Notifications **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Business Instant Messaging ** - Audio Conferencing - Video Conferencing - Two-Way Audio & Video - Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Business Instant Messaging** - Mobile Application - Web Application - Third-Party Integrations - Active Directory Integration **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - Short Codes - API Integration - QR Codes **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **In-House Management** - Employee Performance - Team Workflow **Generative AI** - Generative AI **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction - Multi-Language **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Additional Functionality** - Group Messaging - Bulk Send - Meeting Management - Mobile Access - Rich Text Editor - Role-Based Permissions - Discussions/Forums - Transcripts/Chat History - Contact Management - User Management - Message Recall - Canned Responses - Document Storage - Collaboration Tools - Activity Dashboard - Reporting & Statistics - Multi-Channel Communication - Workflow Configuration - Single Sign On - Access Controls/Permissions - Task Management - Reminders - Read Receipts - @mentions - API - AI Copilot - Real-Time Chat - SSL Security - Data Import/Export - Email Management - Search/Filter - Secure Data Storage - Activity Tracking - Broadcast Messaging - Customizable Branding - Drag & Drop - Commenting/Notes - Employee Database - One-to-One Messaging - Event Calendar - Tagging - Customizable Templates - Real-Time Updates - Employee Photos - Mobile Alerts - Engagement Tracking - Blogs **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,505 reviews)