--- title: Text Request Reviews meta_title: 'Text Request Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 960 reviews by the users' company size, role or industry to find out how Text Request works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 960 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 960 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing their client communication and engagement. (55 reviews) - Users appreciate the **easy communication** with customers and coworkers, enhancing their daily operations and efficiency. (33 reviews) - Users appreciate the **intuitive and user-friendly platform** of Text Request, enhancing client interactions and engagement insights. (26 reviews) - Users value the **client interaction features** of Text Request, enhancing engagement through mass and scheduled messaging. (25 reviews) - Users appreciate the **direct communication** with customers via Text Request, enhancing accessibility and convenience for business interactions. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Users appreciate the **simplicity and ease of use** of Text Request, finding it a valuable tool for communication. (14 reviews) **What users dislike:** - Users find several **missing features** in Text Request, leading to frustrations and inefficiencies in usage. (12 reviews) - Users find the **limited features** of Text Request frustrating, particularly regarding unsupported attachments and unclear pricing. (10 reviews) - Users find the **pricing steep** , especially for small to medium businesses, compared to alternatives with free options. (9 reviews) - Users experience issues with **lack of notifications** , including missed sounds and unmarked messages creating confusion. (8 reviews) - Users experience **chat issues** like delayed notifications and simultaneous responses, hindering effective communication. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) - Users experience **sending issues** with videos, impacting functionality, though overall satisfaction with the software remains high. (5 reviews) ## Text Request Reviews ### 1. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Christen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** Easy to reach patients / most people will respond to a Text and sometimes won't listen to Voice Mail **What do you dislike about Text Request?** Nothing yet, seems to be helpful in work environment. **What problems is Text Request solving and how is that benefiting you?** Easy to get to someone with an important message. **Official Response from Ramey Miller:** > Christen, thank you for this review. ### 2. Efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvain R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Text Request?** The user friendly interface and simplicity really helps **What do you dislike about Text Request?** I would love it if the TAB would show some type of message received notification or blinking or anything **What problems is Text Request solving and how is that benefiting you?** None **Official Response from Ramey Miller:** > Sylvain, thank you for this review. I've included a link to the notifications help doc. If you have any other questions, please reach out to success@textrequest.com ### 3. TextRequest review! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Text Request?** The website is relatively easy to navigate **What do you dislike about Text Request?** Uploading groups is a bit tedious. Not very user friendly. **What problems is Text Request solving and how is that benefiting you?** Helps with recruiting **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 4. Work made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Text Request?** It is easier to get in touch with families. People tend to not answer their phones and VM's are full more often than not. This simplifies our process for making contact. **What do you dislike about Text Request?** This may be an option already but I am very new. It would be helpful if there was an option to view only the messages that you have sent. Not the messages of everyone using the phone line. **What problems is Text Request solving and how is that benefiting you?** Making contact with families that do not answer the phones for appointments. Save time on multiple calls. **Official Response from Ramey Miller:** > Jessica, thank you for this review. Although at this time we do not have a filter for messages that you've sent we do have a feature called contact tags. You can filter by contact tag. I've included a link to the help doc. ### 5. Effective communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** It is quick form of contact. It informs us if a number is a landline which is very helpful **What do you dislike about Text Request?** Once a patient selects to opt out by accident we have no way to opt them back in when they change their mind and do not write start. **What problems is Text Request solving and how is that benefiting you?** Become more accessible to our patients. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Glad your patients are enjoying it. ### 6. Helping us improve our connections! **Rating:** 4.5/5.0 stars **Reviewed by:** Shreail H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Text Request?** It is helping us increase prospective student engagement and will ultimately increase our enrollment! It is so easy to use! We love it! **What do you dislike about Text Request?** The software could have a feature to get rid of duplicates in a group list. **What problems is Text Request solving and how is that benefiting you?** Text Request is helping us improve our response time and communication to students, which will help us increase student enrollment. **Official Response from Ramey Miller:** > Shreail, Thank you for taking the time to leave us a review. ### 7. The company I work for recently switched over to Text Request. It's very smooth and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Britney L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Text Request?** Costumer support and being able to easily create new contacts, block numbers and letting the patients apt out of texts **What do you dislike about Text Request?** When we text someone, there are multiple text boxes that form. It's not one message thread **What problems is Text Request solving and how is that benefiting you?** everything is laid out on one page, it's easily accessable and it lets more than one person in our office be able to see all text messages recieved and sent. **Official Response from Ramey Miller:** > Britney, thank you for taking the time to leave us a review. Glad that you enjoy our layout. ### 8. I have had a great experience with Text Request. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** Text Request has been so helpful, when we have to cancel and/or reschedule a full day of clinic it makes it much easier to create a group message and text it to all patients at the same time. **What do you dislike about Text Request?** There is nothting I dislike it is very helpful. **What problems is Text Request solving and how is that benefiting you?** It has made it way easy to contact patients easier and faster. **Official Response from Ramey Miller:** > Thank you for this review. ### 9. Great and simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Text Request?** I like the search feature and the option for group texts. When we transfered from the old one to the new one, it easily carrried everything over and we were able to pick up where we left off. **What do you dislike about Text Request?** Hoenstly it doesnt seem to have any downsides. Its user friendly, easy to navigate and allows us to stay in touch with everyone. **What problems is Text Request solving and how is that benefiting you?** It allows us to have easy reach with our employees and to share information pretty quickly. **Official Response from Ramey Miller:** > Thank you for leaving us a review. So glad you haven't found any downsides. ### 10. Textrequest is a must when you need to communicate with clients **Rating:** 5.0/5.0 stars **Reviewed by:** aileen Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** All users can respond back to clients from their account. **What do you dislike about Text Request?** Don't always know when a new message has arrived. **What problems is Text Request solving and how is that benefiting you?** Can see all the old messages. **Official Response from Ramey Miller:** > Aileen, Thank you for leaving us a review. Please take a look at our different notifications. ### 11. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Madilynn S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** Text request is a awesome way for us to stay in contact with our clients ! 10/10 reccomend!!! **What do you dislike about Text Request?** There are no downsides to text request ! **What problems is Text Request solving and how is that benefiting you?** We needed a platform to contact our clients **Official Response from Ramey Miller:** > Madilynn, thank you for taking the time to leave us a review. ### 12. Very usefull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** Best thing is that we can free type and text exactly what we need to tell the patient. **What do you dislike about Text Request?** It would be very helpfull to get email notifications when receiving a new message **What problems is Text Request solving and how is that benefiting you?** patient dont usually answer to an unknown number and with text messages they can read it first and respont when ever they get a chance. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 13. Text Request Super Heros **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** We utilize it so much with communication between the hospital and our clients. It's so nice to not have to be on the phone constantly! **What do you dislike about Text Request?** I don't have many dislikes about textrequest. **What problems is Text Request solving and how is that benefiting you?** It's saving us time on the phone and getting us to easily to schedule appointments. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. ### 14. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** The ease of using Text Request and how user friendly it is. **What do you dislike about Text Request?** I don't like having to restructure messages due to the messages not going through soemtimes. **What problems is Text Request solving and how is that benefiting you?** The ease of being able to reach prospects without having to call every time. **Official Response from Ramey Miller:** > Thank you for the review. ### 15. Good business tool to maintain contact with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Ed G. | Career Ownership Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Text Request?** The ability to manage incoming and outgoing business text messages from multiple devices. **What do you dislike about Text Request?** The refresh to review new messages is sometimes latent, or difficult to navigate. **What problems is Text Request solving and how is that benefiting you?** It has provided a very good replacement to ZipWhip, which went out of support in Q3 2023. **Official Response from Ramey Miller:** > Ed, thank you for taking the time to leave us a review. Please reach out to support@textrequest.com and they can look into any issues you are having with the system. ### 16. Easy access to communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Text Request?** The messages display and you can respond accordingly **What do you dislike about Text Request?** Nothing yet, it is easy, simple and user friendly. **What problems is Text Request solving and how is that benefiting you?** Giving me access to view communicaiton for business on my phone **Official Response from Ramey Miller:** > Thank you for leaving this review. ### 17. EXCELLENT THUS FAR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Text Request?** its look like IPHONE setting which is easier for me to maneuver through the app . The blue and white background is easy on the eye also and its easy to know which messages have been read also. **What do you dislike about Text Request?** I don't like that its not easy to group messagelike the previous app that I was using. Other than that there is really no big adjustments i would like to make it. **What problems is Text Request solving and how is that benefiting you?** Easy to communicate witht eh employees at our job in a fast pace and also easy to navigate through the app and can be used on my phone if neccesary so overall its benefitting me alot **Official Response from Ramey Miller:** > Thank you so much for the review! We love working with businesses in your industry. Please reach out to success@textrequest.com if you ever run into any questions. ### 18. Lots of features, helpful integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Text Request?** TextRequest had nearly every feature we could think of, from lists, group texts, and keywords to integrations and a web widget. Our contacts at TextRequest are always quick to respond and helpful. **What do you dislike about Text Request?** The web widget is less customizable than we would like - the "Powered by TextRequest" at the bottom for example is not removable. A webchat option in the widget would be helpful as well. **What problems is Text Request solving and how is that benefiting you?** We needed a way for our users to get in contact with us when they need support. With TextRequest, we've created a queue for those concerns. It seems easy enough for the users and we now have all of those support texts in one place. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. We love your use case! If you'd like to talk about your dislike further, feel free to reach out to your success rep. ### 19. Efficient, easy to use client SMS software **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana O. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Text Request?** Text request makes it extremely quick and easy to send reminders and texts to clients that need customer service help. **What do you dislike about Text Request?** Nothing! Everything works great and I use it every day at work. **What problems is Text Request solving and how is that benefiting you?** It is helping us text patients/clients and more efficiently instead of having to punch in a new number everytime you are sending an SMS message. It's helped with productivity and speed a lot. **Official Response from Ramey Miller:** > Adriana, thank you for leaving us a review. We love that we are helping your speed and productivity. Please reach out if you ever run into any questions. ### 20. Easy to use and convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** emily b. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Text Request?** The most helpful about using this extension is not having to make many phone calls. Patients can confirm, cancel or reschedule at their fingertips. I know from being on the other end many times I cannot speak on the phone, so text options are a big plus for me. **What do you dislike about Text Request?** The one thing I dislike about text requests is that I can't delete messages only because I am very particular about keeping things neat. I am personally no big on keeping old messages. **What problems is Text Request solving and how is that benefiting you?** Text request has shortened my time spent and assured me to confirm appointments that are coming up. It has cut that time in half and made it accessible only to contact certain patients if needed. I can get my work done a lot quicker now. **Official Response from Ramey Miller:** > Emily, thank you for leaving the review. I've attached the help doc, that goes over message filters. This should help ensure you are only seeing the newest most relevant messages. ### 21. Nothing short of excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Christyna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Text Request?** It has made it alot easier to communicate with technicians and customers, there are so many different options to choose from to help you however you need. From group messages to requesting for payments. **What do you dislike about Text Request?** There sometimes can be a slight lag when messages are being sent , or if the system goes down - It might be hard to tell untill the person on the other end doesnt reply. **What problems is Text Request solving and how is that benefiting you?** being able to stream line communication with our technicians as well as any communications needed with others. Some customers prefer text and this helps with not tying up the phone lines **Official Response from Ramey Miller:** > Thank you for taking the time to leave us this review. Glad you are enjoying our Payments Feature ### 22. Easy Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Text Request?** I like the notification sounds and that I can see when someone else in my office is replying to the customer. The text channel shows them as "typing" and this prevents us from doing double the work or confusing a customer. **What do you dislike about Text Request?** I would like the most recent texts to always stay on top of the feed even if I resolved them. **What problems is Text Request solving and how is that benefiting you?** When needed communication that is easily refered back to and shareable. **Official Response from Ramey Miller:** > Ashley, glad you're enjoying Text Request. ### 23. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Text Request?** It's very user friendly and easy to navigate. **What do you dislike about Text Request?** Every text has the opt out on it. So therfore people think it's spam and block us from contacting them. If they have blocked us then you can no longer see the converstion, in my work that is not good. I need to see everyone I have contacted. **What problems is Text Request solving and how is that benefiting you?** I can send people information instantly instead of having to email everything. **Official Response from Ramey Miller:** > Thank you for leaving us a review. If you'd like to discuss the option to remove the Opt-Out message, please reach out to success@textrequest.com ### 24. Great for business **Rating:** 5.0/5.0 stars **Reviewed by:** Nas H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Text Request?** How easy it makes keeping track of clients and how easy it is to learn! **What do you dislike about Text Request?** The character limit per text, other than that not much to dislike! **What problems is Text Request solving and how is that benefiting you?** Solving the issue of everyone rather using text than getting on a call. It gives me more oppurtunities that i wouldnt have before. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 25. HR Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Text Request?** I like being able to send mass texts at once **What do you dislike about Text Request?** I wish that seeing unread texts was easier and it doesnt always show the most recent text on the preview **What problems is Text Request solving and how is that benefiting you?** Sometimes we have little updates or questions that dont warrent a call. Its much easier to send a quick text **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 26. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** I like that we can create templates to send out reminders. **What do you dislike about Text Request?** When searching your address book, it does not always find the person you are looking for. **What problems is Text Request solving and how is that benefiting you?** It helps use communicate to our clients are hard to reach by phone call, but will respond to text. **Official Response from Ramey Miller:** > Thank you for this review. Please reach out to success@textrequest.com so they can look into your search. ### 27. Great price, not user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** Support from the company has been great. We were able to transition very swiftly from Zipwhip into Text Request. Price point is much lower than other options out there **What do you dislike about Text Request?** Not as user friendly as Zipwhip was. Paying extra monthly for features like a chrome extension is a negative **What problems is Text Request solving and how is that benefiting you?** Another way for us to stay in contact with our customers. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Please reach out to success@textrequest.com if you need any help navigating Text Request. ### 28. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Text Request?** Is so helpful I love to use text request makes my work easier **What do you dislike about Text Request?** sometimes I'm not aware when I receive a text **What problems is Text Request solving and how is that benefiting you?** they help me making my work easier **Official Response from Ramey Miller:** > Enrique, we have some new updates in notifications. Please reach out to success@textrequest.com for help. ### 29. tEXT rEQUEST fACILITIES THE COMMUNICATION AND ADMINISTRATION WITH COSTUMERS **Rating:** 4.5/5.0 stars **Reviewed by:** Kevinn R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Text Request?** Administration with costumers and organisation **What do you dislike about Text Request?** i have seen no downsides so far every time i have used it it facilitates me the process **What problems is Text Request solving and how is that benefiting you?** Administrating the costumers and agendas **Official Response from Ramey Miller:** > Kevinn, thank you for leaving us a review. ### 30. Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Tawanna C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Text Request?** Its been awesome to have another point of contact for patients **What do you dislike about Text Request?** Filter out which text belong to me. Imcoming not outgoing **What problems is Text Request solving and how is that benefiting you?** Communcation with patients **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 31. Makes texting so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Marc P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Text Request?** The ability to text one or a group of employees all at once and being able to monitor all messages going and coming. All messages on one page to see and review. **What do you dislike about Text Request?** The notifications could use a little improving. keeps going in the back ground till i check the message. **What problems is Text Request solving and how is that benefiting you?** It solved the problem of having to switch between screens to see messages. With text request all messages in one place to see and review **Official Response from Ramey Miller:** > Marc, thank you for taking the time to leave us a review. Although I don't have any specifics, I know that an update to notifications is on our road map. ### 32. Easy to use texting app for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Text Request?** I like being able to mark message threads as complete when I've addressed the matter at hand with a client. Open message threads show what still needs to be addressed. **What do you dislike about Text Request?** Occasionally, the format can allow some messages to be marked as complete when the issue at hand has not been completely resolved. When this happens, a message thread may get lost on the list of messages and not addressed in a timely manner. **What problems is Text Request solving and how is that benefiting you?** Being able to create and send group messages to our teachers is a benefit. Then, when they respond, it creates an individual thread to keep that conversation going. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 33. Text Request could help businesses avoid 2-factor authentication lockouts **Rating:** 4.0/5.0 stars **Reviewed by:** Mark B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Text Request?** Adding SMS texting capabilities to business phone numbers is a great way to avoid tying business functions to individual cell phones. **What do you dislike about Text Request?** It's not always possible to block unwanted incoming messages. **What problems is Text Request solving and how is that benefiting you?** Many people ignore email, so text provides another way to reach them. To many vendors want us to use texting for 2-factor authentication, which we don't want to tie to specific cell phones. **Official Response from Ramey Miller:** > Mark, love your use case! thank you for leaving us a review. ### 34. Radio Text Line **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Text Request?** I work for a local radio station, and we recently switched to Text Request. It's so easy to switch between different lines so I never miss a listener's message! All of the messages are neatly arranged so I always know who I'm texting with! **What do you dislike about Text Request?** At this time, I haven't come across any downsides. **What problems is Text Request solving and how is that benefiting you?** It allows for multiple radio station DJ's to keep track of messages that our listeners are sending us across multiple stations. **Official Response from Ramey Miller:** > Trevor, thank you for taking the time to leave us a review. If you ever run into any questions please do not hesitate to reach out. ### 35. its very convenient and very easy to manuever **Rating:** 5.0/5.0 stars **Reviewed by:** Candice H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** i like the templates, that way you dont worry about you are trying to convey being taken out of context **What do you dislike about Text Request?** sometime stext request will just abruptly stop working without explanation **What problems is Text Request solving and how is that benefiting you?** helping us to stay in touch with memebers **Official Response from Ramey Miller:** > Candice thank you for this review. If you are having troubles with Text Request, please reach out to support@textrequest.com ### 36. Great texting app **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer E. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Text Request?** I like that it shows you the status of your sent messages. **What do you dislike about Text Request?** There's a little too much back and forth when trying to maneuver around the app to get to different functions. **What problems is Text Request solving and how is that benefiting you?** N/A **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. ### 37. Easy to use for our business use. **Rating:** 5.0/5.0 stars **Reviewed by:** Christina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** Easy to use from a business standpoint when messaging customers. **What do you dislike about Text Request?** An option to see all messages more easily in a different format. **What problems is Text Request solving and how is that benefiting you?** Being able to have multiple users respond and see messages. **Official Response from Ramey Miller:** > Christina, thank you for taking the time to leave us a review. ### 38. User Friendly Platform - Great customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** Their platform is user friendly. Nice layout. **What do you dislike about Text Request?** Merging with contacts from ZipWhip - can't do it. **What problems is Text Request solving and how is that benefiting you?** Our customers want our daily payouts texted to them - this allows us to do that. **Official Response from Ramey Miller:** > Theresa, thank you for leaving us a review. Sorry to hear that you see some issues. Please reach out to success@textrequest.com ### 39. Very intuitive and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Rakesh G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Text Request?** The app and the website are really easy to use. **What do you dislike about Text Request?** The new message alert shows a green light flashing on the top right corner and the website needs to be refreshed a couple of times to make it go off. **What problems is Text Request solving and how is that benefiting you?** It provides a way to contact the customers using the same number that we call them from. Also, makes it easier for the customers to reply back and get updates about their project. **Official Response from Ramey Miller:** > Rakesh, thank you for leaving us a review. Please reach out to support@textrequest.com so they can look into your notification issue. ### 40. Good text Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** the website is very easy to use and I can text as many people as I want **What do you dislike about Text Request?** The texts sometimes take a longer time to send **What problems is Text Request solving and how is that benefiting you?** being able to communicate to people when they don't asnwer a phone call **Official Response from Ramey Miller:** > Thank you for leaving us a review. Sorry to hear that your texts are taking longer than expected to send. Please reach out to support@textrequest.com so they can look into it for you. ### 41. Good but not perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Text Request?** Text Request is easy to use and pretty intuitive. I like the most of the features such as templates, autoresponder and scheduling messages. The user type breakdown is pretty good too, it's easy to edit permissions and share dashboards across locations. **What do you dislike about Text Request?** There are system glitches semi-frequently such as messages for the same person not grouping, but nothing too big. I wish you could use the Custom fields for group messages and I wish you could edit scheduled messages. The extension is helpful but it would be nice if you could get alerts for just one dashboard instead of all of them. **What problems is Text Request solving and how is that benefiting you?** Quick and easy communication with patients. We migrated from Zipwhip, overall I think it's better than Zipwhip except the text character limits. **Official Response from Ramey Miller:** > Thank you for leaving us a review. I'm sorry to hear that you've experienced some issues. Please reach out to support@textrequeset.com to open u a support ticket. ### 42. Efficient and well developed program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** I love the sounds it makes to alert me when a new text has come through. **What do you dislike about Text Request?** I dislike that other users can mark a text they did not send as read. **What problems is Text Request solving and how is that benefiting you?** It allows me to schedule sales visits with people who lead busy lives and cannot answer a phoen call. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. If you have any questions please reach out to success@textrequest.com ### 43. Great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Muguette S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Text Request?** Love the ease of the product, very easy to use and efficient. **What do you dislike about Text Request?** No way to filter my text from coworkers. **What problems is Text Request solving and how is that benefiting you?** Makes dit easy to communicate with consumers who are not able to speak on a call at the time. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 44. Text Request **Rating:** 4.0/5.0 stars **Reviewed by:** Mandee K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Text Request?** The convenience and ease of use. I like the time it saves. **What do you dislike about Text Request?** The way the new texts don't default to the top of the list. **What problems is Text Request solving and how is that benefiting you?** Saving me a ton of time that I can now put towards writing more business. **Official Response from Ramey Miller:** > Mandee, thank you for the review. ### 45. Easy to Use and quick communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** Emailupdates and easy to use interface. I enjoy its versitilty **What do you dislike about Text Request?** The system could flow better. Seems like certain times I use it, the connection between an email reminder and the message shownig up in the platform is slow **What problems is Text Request solving and how is that benefiting you?** Sometimes client ontact is difficult over phone call or email, this system makes it easier for quicker response time for clients **Official Response from Ramey Miller:** > thank you for this review. Sorry to hear you are experiencing issues. please reach out to support@textrequest.com ### 46. Very good service ,helpfull and great for business **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Francisco G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Text Request?** Very helpfull to provied information to clients,Great customer Sopport **What do you dislike about Text Request?** It can get slow,but not often very good in general **What problems is Text Request solving and how is that benefiting you?** Getting in toch with cliensts **Official Response from Ramey Miller:** > Juan, thank you for the review. Sorry to hear that you've experienced some slow downs. Please reach out to support@textrequest.com the next time you notice any. ### 47. Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Halea W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** Being able to communicate with patients easier. **What do you dislike about Text Request?** Nothing is to dislike it is easy to use. **What problems is Text Request solving and how is that benefiting you?** reaching our paitents easier than our previous system **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. ### 48. Good, but has a few issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Text Request?** The fact that we can send a text to our customers about appointments and not have to use personal cell phone numbers is nice. **What do you dislike about Text Request?** Everything is about the amount of characters. If you want to use a signature, it takes away from your characters. 160 characters is not a lot for a text message, so being limited to this amount to stay within 1 message is hard. **What problems is Text Request solving and how is that benefiting you?** It's solving some of our issues of customers not responding to us when they're at work and they can't answer the phone. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 49. Awesome service, great product **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Text Request?** It has great funcionality, as well as awesome support if you have any questions or issues! **What do you dislike about Text Request?** I dislike that you cannot copy a previously sent message, unless you actually forward it **What problems is Text Request solving and how is that benefiting you?** Ease of use between multiple users on one dedicated line **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. You might be interested in our templates feature. Reach out to success@textrequest.com if you have questions. ### 50. Fast efficient and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Aiden G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Text Request?** The ability to resend and max text message ensures your conversation is uninterrupted. Customer chat support is great and easy work connection **What do you dislike about Text Request?** There is very little that is left out so nothing at this time .its just great **What problems is Text Request solving and how is that benefiting you?** It allows for multi contact communication and easy accesibility **Official Response from Ramey Miller:** > Thank you so much for this stellar review, Aiden. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+06%3A06%3A22+-0500&secure%5Bsession_id%5D=65a242d5-1348-4c31-b8b3-4a5a2fc9cb0c&secure%5Btoken%5D=e32ac8411ff731b16e964281ce272f5b9ea8849f7a9e764d3a2eba74ed74a082&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,021 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,447 reviews)