--- title: Text Request Reviews meta_title: 'Text Request Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 960 reviews by the users' company size, role or industry to find out how Text Request works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 960 scale: '5' date_modified: '2026-06-30' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 960 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly design** of Text Request, enhancing their client communication and engagement. (55 reviews) - Users appreciate the **easy communication** with customers and coworkers, enhancing their daily operations and efficiency. (33 reviews) - Users appreciate the **intuitive and user-friendly platform** of Text Request, enhancing client interactions and engagement insights. (26 reviews) - Users value the **client interaction features** of Text Request, enhancing engagement through mass and scheduled messaging. (25 reviews) - Users appreciate the **direct communication** with customers via Text Request, enhancing accessibility and convenience for business interactions. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Users appreciate the **simplicity and ease of use** of Text Request, finding it a valuable tool for communication. (14 reviews) **What users dislike:** - Users find several **missing features** in Text Request, leading to frustrations and inefficiencies in usage. (12 reviews) - Users find the **limited features** of Text Request frustrating, particularly regarding unsupported attachments and unclear pricing. (10 reviews) - Users find the **pricing steep** , especially for small to medium businesses, compared to alternatives with free options. (9 reviews) - Users experience issues with **lack of notifications** , including missed sounds and unmarked messages creating confusion. (8 reviews) - Users experience **chat issues** like delayed notifications and simultaneous responses, hindering effective communication. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) - Users experience **sending issues** with videos, impacting functionality, though overall satisfaction with the software remains high. (5 reviews) ## Text Request Reviews ### 1. Not able to see the link to the product in the message. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Text Request?** The visuals are modern. It is also fast. **What do you dislike about Text Request?** Not able to see the link to the product in the message. You have to go to reports and find the person and copy the link. There is a better way. **What problems is Text Request solving and how is that benefiting you?** Allows customers to text us about an interest in a product. **Official Response from Ramey Miller:** > Thank you for leaving us a review. Sorry to see that you aren't enjoying Text Request. Please reach out to success@textrequest.com so we can look into any issues you are experiencing. ### 2. Simple and Functional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Text Request?** I like how it makes texting on a computer easy. I work with students who mainly communicate through text, so it's great to check on messages from the day before. There are also options to group contacts and send mass messages. It makes big group text so much easier! There is a signature option to put at the end of your text and templates you can save. You can attach documents and pictures. It makes communicating in a professional manner easy. **What do you dislike about Text Request?** I didn't like how there was no option to delete more one contact be checking them. If you want to delete mutliple contacts must do so one by one. Also, sometimes contact names don't appear when you are trying to send them a new message by searching their name. May be a glitch sometimes with certain names. Also, using the "tag" option is a bit faulty where it won't appear the names in those tag once you click on it. Overall some of their specific functions need more work on it. **What problems is Text Request solving and how is that benefiting you?** It definitely helps that you can send mass messages. There are options to import contacts from an excel sheet that make importing contacts much easier. You can group the contacts during this process, which decreases time spent indiviually importing or messaging groups. **Official Response from Ramey Miller:** > Thank you so much for leaving this detailed review! Please reach out to support@textrequest.com regarding your glitch. They can open a ticket and look into it for you. ### 3. easy to communicate with patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Text Request?** we receive quick response from patient instead of them having to wait on long hold through phone call. **What do you dislike about Text Request?** I havent found anything to dislike about text request **What problems is Text Request solving and how is that benefiting you?** being able to communicate with patient and able to get quick response **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 4. Texts fine, but not forwarding calls anywhere **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** Easy web interface to respond to customers in an organized way. Easy to setup, Fast responses from Customer Support **What do you dislike about Text Request?** If a call comes in, it is a dead line, could cause confusision if a client tries to call a number they are used to texting us at. unless we pay a somewhat higher fee to run calls on it.. **What problems is Text Request solving and how is that benefiting you?** Communicating to Customers effectively and website integrations. so they can message use straight from the website. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. We do have a call forwarding option. Please reach out to success@textrequest.com to discuss this option. ### 5. An easy to learn platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Text Request?** I really like the easy to learn resources on the front page **What do you dislike about Text Request?** I have not used it too long, so there is not much i do not like up to this point. **What problems is Text Request solving and how is that benefiting you?** Getting texts out quicker and smooth **Official Response from Ramey Miller:** > Andrew, thank you for this review. ### 6. Branch Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Buffie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Text Request?** The setup was a breeze, and the ease of use is much better than what we had. We are thrilled to be able to send pictures and that every user has their own login! **What do you dislike about Text Request?** The pricing is much higher than we are used to. There are hundreds of messages in our account marked unresolved and unless I go in and manually mark them all resolved, they will stay that way. **What problems is Text Request solving and how is that benefiting you?** The templates are our biggest help in solving things for us. We are a staffing agency and we get calls all day on how to apply and we immediately send them the link to our application. It's wonderful! **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. Glad to hear that you are enjoying templates. ### 7. Easy adoption and user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Text Request?** Quick set up of software and user friendly **What do you dislike about Text Request?** Importing function could be better by reducing steps **What problems is Text Request solving and how is that benefiting you?** It allows our customers to easily correspond with us and provides easy way to recieve information requests from customers. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 8. Scheduling Coordinator **Rating:** 3.5/5.0 stars **Reviewed by:** Gloria Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Text Request?** I can mass text clients with ease. It's also easy to add contacts, and organize with the "tags" and other identified marks. The system also allows us to separate clients from field staff. **What do you dislike about Text Request?** The is no option to group message clients that have multiple points of contact. This can create difficulty, because we need to constantly reiterate communication amongst their team, rather than keeping them all on the same page with a single thread. **What problems is Text Request solving and how is that benefiting you?** The main problem TR has resolved is the streamlining of devices and having a single number in use for our clients. Previously, we had multiple physical phones per territory managed, and that created difficulty whenever someone needed time off or resigned etc. Now, we just need to login, and we're up to speed since everything is in a single dashboard. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. We love your use case, and hope to continue providing you help. ### 9. Great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Text Request?** Easy to use and reach clients, An app on the phone would be good too. **What do you dislike about Text Request?** If there's a way to integrate it into our software to automatically post on file that would be perfeect! **What problems is Text Request solving and how is that benefiting you?** Difficult to reach ownbers via phone call with busy work schedules. Easier for owners to contact us **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. If you reach out to your success rep, and let them know what software you are using, they can let our product team know. ### 10. Has been user friendly and fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Easy to use fast and efficient. Being able to copy paste dated text. **What do you dislike about Text Request?** Sometimes there is a delay in the code sent to my phone verify. **What problems is Text Request solving and how is that benefiting you?** None at the moment **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please reach out to support@textrequest.com so they can look into this issue for you. ### 11. My experience has been great and have had no issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Text Request is so easy to use and it is very organized. **What do you dislike about Text Request?** So, far I have not come across any downsides. **What problems is Text Request solving and how is that benefiting you?** Text Request allows me to communicate with potential clients. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 12. LOVE Text Request! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Text Request?** I Love how easy it is to send mass text messages. We send thousands every month and it makes it a breeze. **What do you dislike about Text Request?** I dislike that i cant use all capital letters to make a bold statement. **What problems is Text Request solving and how is that benefiting you?** Text requests saves me hours every week allowing me to reach a large group of people at once. **Official Response from Ramey Miller:** > Kaitlin, thank you for your review. I am glad to hear that Text Request is saving you hours a week. ### 13. Good experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Text Request?** Ease of use, straight forward. Company wide emails are seemless, as far as communication **What do you dislike about Text Request?** Sometimes difficult to identify and clear a notification....takes a couple times of opening the app to do so **What problems is Text Request solving and how is that benefiting you?** Sending a company wide message with no issues **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 14. We are still learning new things its an adjustment from our current work flow **Rating:** 3.5/5.0 stars **Reviewed by:** Arti P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Text Request?** We love the automated response option as well as the templates. We use the templates a lot. The help desk is also easy to access and quick to respond **What do you dislike about Text Request?** The names do not show up automatically from our software which makes it hard. We get 100s of new patients daily so its incovenient to have to upload the contacts every day **What problems is Text Request solving and how is that benefiting you?** It allows for a protected texting with patients in the healthcare field. It is compliant with HIPPAA **Official Response from Ramey Miller:** > Arti, thank you for leaving us a review. If you're having issues with display names, please reach out to success@textrequest.com ### 15. the best way to be able to see your conversations with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Christian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** that you can send a lot of information to maintain engagement with your customers and that sometimes they even reply to you **What do you dislike about Text Request?** I would like that when you click on a client's conversation, the phone number appears closer, at least I need that. **What problems is Text Request solving and how is that benefiting you?** it gives me the ability to send information about my houses to many contacts and different messages according to the client's maturity **Official Response from Ramey Miller:** > Thank you so much for the review. ### 16. Budget friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nandra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Text Request?** The notifications keeps me up to date with my candidates **What do you dislike about Text Request?** The sort feature needs to be more userfriendly **What problems is Text Request solving and how is that benefiting you?** It helps me to connect with my candidates when I need an urgent matter solved. **Official Response from Ramey Miller:** > Nandra, thank you for leaving us this review. Please reach out to success@textrequest.com if you have any questions. ### 17. Efficient and safe to use **Rating:** 5.0/5.0 stars **Reviewed by:** sakina H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Text Request?** There are so many features you can put to use and it's so affordable. Love it !! **What do you dislike about Text Request?** There si nothing I dislike about text requests. **What problems is Text Request solving and how is that benefiting you?** We can message multiple candidates at the sametime. **Official Response from Ramey Miller:** > Sakina, thank you for leaving us a review. ### 18. DOES WHAT IT SAYS - IT TEXTS PEOPLE! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Text Request?** EASY TO USE - WORKS AS EXPECTED! WAS AN EASY ROLL-OVER FROM ZIP-WHIP! **What do you dislike about Text Request?** HAVEN'T FOUND ANYTHING NEGATIVE ABOUT THE PROGRAM **What problems is Text Request solving and how is that benefiting you?** MUCH QUICKER AND GET MORE RESPONSES THAN WITH PHONE CALLS AND VOICEMAILS **Official Response from Ramey Miller:** > Susan, thank you for leaving us a review. ### 19. Easy to start up and lots of great tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Text Request?** Organized text messages and great tools to help optimize your experience. We came from another platform and the transfer was excellent. Any questions I have are quickly answered from their support team. These days, people want to communicate via text so this is a daily tool for us. **What do you dislike about Text Request?** So far, I have been happy with every feature of Text Request and am eager to use the features I am not yet familiarized with. **What problems is Text Request solving and how is that benefiting you?** Easier to get in touch with busy clients which saves a lot of time. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please reach out if you ever run into any questions. ### 20. New user/subscriber **Rating:** 5.0/5.0 stars **Reviewed by:** Leah S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Text Request?** The ease of use, the folders that can save templates of commonley used information that we send to our patients. **What do you dislike about Text Request?** The only downside is that it times out very quickly. Having to sign back in when confirming patients texts etc can be time consuming. Thats about it. Program is great overall! **What problems is Text Request solving and how is that benefiting you?** It is replacing a texting program that we used to utilize in our office. Text Request is a sleeker and more visually appealing product to use. **Official Response from Ramey Miller:** > Leah, thank you for this review. ### 21. It is wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Shara G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Text Request?** It is a great way to reach out to people when needed. **What do you dislike about Text Request?** i have no dislikes about the text requests **What problems is Text Request solving and how is that benefiting you?** its saves on paper, instead of needing to send out letters a text works great **Official Response from Ramey Miller:** > Shara, thank you for leaving us a review. Glad to hear you have no dislikes ### 22. User-friendly and Ease of Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Text Request?** I believe it was an easy transition from Zipwip and I was able to quickly adapt. **What do you dislike about Text Request?** Unable to see all the texts on one page. **What problems is Text Request solving and how is that benefiting you?** Ease of communication with staff and colleagues. **Official Response from Ramey Miller:** > Thank you for this review. We have some different views that allow you to see more texts on one page, check them out here: https://help.textrequest.com/message-views ### 23. Great customer service and great functionality! Price is a little high for. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** The team implemented everything wonderfully, and it was very easy to learn how to use. It also works great when multiple people have to use it at the same time. **What do you dislike about Text Request?** Not many, but the cost is a little higher than we want. I don't blame Text Request for that though. **What problems is Text Request solving and how is that benefiting you?** We really haven't had any problems with it yet. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 24. Admissions **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Text Request?** It was a pretty easy transition over to Text Request! There was so much support.. even on a Holiday weeked! All the message ported over!!! We didn't skip a beat! **What do you dislike about Text Request?** Nothing so far ..it has been very good to us ! **What problems is Text Request solving and how is that benefiting you?** Solved nothing in particular.. it replaced our other service! **Official Response from Ramey Miller:** > Amy, thank you for this awesome review. If you ever run into any questions, please reach out to success@textrequest.com ### 25. this software has been a great way to get requests from my patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Text Request?** This platform is very fast and easy to use. set up and implementation a plus. **What do you dislike about Text Request?** can be alot of alerts when you have it switched on **What problems is Text Request solving and how is that benefiting you?** contact and messages re recieved in a very timely manner and responses are able to be done in a rapid and effiect manner. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 26. Text request is an affordable way to reach our employees and potential employees **Rating:** 5.0/5.0 stars **Reviewed by:** Angel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Text Request?** I like that I can make templates becuase we send alot of the same types of emails, such as appointment reminders, etc. **What do you dislike about Text Request?** That it is powered by zapier which is a free service **What problems is Text Request solving and how is that benefiting you?** We are fairly new to text request so we have not ran into any problems yet. **Official Response from Ramey Miller:** > Angel, thank you for leaving us a review. We do have an integration with Zapier, but we are not powered by Zapier. If you have any questions, please reach out to success@textrequest.com ### 27. Transfer from Zipwhip **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Text Request?** The dashboard is clean and the ability to mark conversations as handled or not handled is very helpful. **What do you dislike about Text Request?** The interface for saving/adding contacts is not super user-friendly. If a name is added, it should default the display name to that instead of having to add the name of the contact in two spots. **What problems is Text Request solving and how is that benefiting you?** We use it to communicate with our clients, if they have requested to communicate by text. **Official Response from Ramey Miller:** > Thank you for this review. Happy to hear that we are serving as a great replacement for Zip Whip ### 28. So easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Text Request?** Copy & past documents using the snipping tool **What do you dislike about Text Request?** nothing!llllllllllllllllllllllllllllllllllll **What problems is Text Request solving and how is that benefiting you?** When zip whip went away, we needed another platform **Official Response from Ramey Miller:** > Erin, thank you so much for this review. If you ever run into any issues, please reach out to success@textrequest.com ### 29. Ease of communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** The ease of contacting my customers. They appraciate that we can send a text instead of calling. **What do you dislike about Text Request?** The layout, mine keeps switching layouts **What problems is Text Request solving and how is that benefiting you?** Less time between conversations **Official Response from Ramey Miller:** > Thank you for leaving us a review. To set your view so it doesn't switch back and forth, please access your profile settings. ### 30. Exactly what I was hoping for! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Text Request?** Text Request was exactly the solution I was looking for. It was surprisingly easy to set up and their staff were super helpful in making the process straightforward. There have been no downsides to the service, and it's wonderful knowing whether messages are delivered or not. **What do you dislike about Text Request?** There really isn't a downside I've experienced so far. **What problems is Text Request solving and how is that benefiting you?** Text request allows me to easily communicate with a large group of students at once while also allowing them to respond on an individual basis. **Official Response from Ramey Miller:** > Thank you for this review. ### 31. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** It's very simple to use, fast and convenient. **What do you dislike about Text Request?** I don't have an answer for this yet. Maybe the fact that I can not use it from my mobile. **What problems is Text Request solving and how is that benefiting you?** I have no problems with text request I use text request to comunicate with my employees. **Official Response from Ramey Miller:** > Thank you for this 5star review. ### 32. GAME CHANGER FOR CUSTOMER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Text Request?** ABILITY TO COMMUNICATE WITH CUSTOMER VIA TEXT **What do you dislike about Text Request?** ALERT TONE NOT LOUD ENOUGH, NEEDS POP UP WINDOW WHEN ALERTED **What problems is Text Request solving and how is that benefiting you?** CUSTOMER ABLE TO TEXT AN ORDER INSTEAD OF CALLING IN **Official Response from Ramey Miller:** > Thank you for leaving us a review. Please reach out to success@textrequest.com to talk more about the alerts. ### 33. It has been an amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** paterson p. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Text Request?** It helps us keep in contact with CT so we can be able to talk and make appointmentss for them to come in. **What do you dislike about Text Request?** Nothing really. It is super nice. It has been very helpful to use. **What problems is Text Request solving and how is that benefiting you?** It is hellping us solve the matter that CT do not have to talk on the phone and rather text. **Official Response from Ramey Miller:** > Thank you for this review. ### 34. Convenient Tool For Touch Points **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Text Request?** Very helpful once set up, ease of use seems simple so far. **What do you dislike about Text Request?** Import tool could use some fine tuning; took almost 30 minutes to upload contact file. **What problems is Text Request solving and how is that benefiting you?** Clients don't text our personal lines as much as they used to. Simple, direct auto responses are helping. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Sorry to hear that the upload took longer than expected. Please reach out to support@textrequest.com and they can look into it for you. ### 35. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Alysa S. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** Any issues are always resolved right away. Easy to use, integrate, and the features are wonderful! **What do you dislike about Text Request?** Sometimes freezes or text messages disappear until you refresh. **What problems is Text Request solving and how is that benefiting you?** When we first integrated, we had a few issues with texts not coming through or sending. They immediately fixed the issue! **Official Response from Ramey Miller:** > Alysa, Thank you for taking the time to leave us a review. Glad to hear support quickly addressed and fixed your issue. ### 36. Company Texting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Text Request?** So easy to send a text to one of our technicians and have the whole team be able to see it, as well as the response in one place. **What do you dislike about Text Request?** Occasionally there have been delatys in outgoing messages, but I belive that issue has been resolved. **What problems is Text Request solving and how is that benefiting you?** Ease of keeping team and technicians in the same loop **Official Response from Ramey Miller:** > Thank you for this review. We love working in your industry. ### 37. Text request is great for businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Text Request?** We love using text request for work! It gives our customers instant access without having to give put personal cell phone numbers. Everything is routed through our business' landline number, and it's dispersed to a few key individuals on our management team. It's been a super useful tool especially this summer as we've had a few storms knock out our phone lines and our customers were able to text us when they weren't able to call. **What do you dislike about Text Request?** We don't currently have any complaints with Text Request. Over all we're extremely happy with it's interface. **What problems is Text Request solving and how is that benefiting you?** It give us a text based communication with our customers without giving out our personal cell phone numbers **Official Response from Ramey Miller:** > Michaela, thank you so much for taking the time to leave us a review. so happy to hear that you haven't run into any issues. ### 38. Very SIMPLE AND EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Text Request?** Very SIMPLE AND EASY. Very Easy to learn. **What do you dislike about Text Request?** At this moment i dont have a compliant regarding test request. **What problems is Text Request solving and how is that benefiting you?** It benefits our patients to recieve messages regarding their appointment to insure they they miss their appointments **Official Response from Ramey Miller:** > Thank you for leaving us a review. We love your use case! ### 39. fast and eficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kyla D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Text Request?** its easy to use and very helpful in a busy work place **What do you dislike about Text Request?** nothing it works well in my company pratice **What problems is Text Request solving and how is that benefiting you?** sometimes we dont have the man power to make calls we can simply text **Official Response from Ramey Miller:** > Thank you for leaving us this review. ### 40. Fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Butterfly V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Text Request?** Quick and easy to navigate also use the app. **What do you dislike about Text Request?** So far using the app i have no complaints **What problems is Text Request solving and how is that benefiting you?** By reaching out to patients that includes our text messages are confidential and i may disclose personal information in trusting Patient information would be private. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. Glad you haven't run into any issues. ### 41. New User to Text Request **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Text Request?** It was a very easy transfer from ZipWhip to Text Request. **What do you dislike about Text Request?** I wish there was a way to customize the layout a bit more. **What problems is Text Request solving and how is that benefiting you?** Text Request helps us contact our clients more efficiently. **Official Response from Ramey Miller:** > Stephanie, thank you for leaving us a review. Although we don't have a customization feature, we do have three different views for the dashboard. You might like one more than the default. I'll include a link to that help doc. ### 42. It’s a great way to communicate with customers. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Text Request?** Being able to mark conversations as being a solved issue is convenient. **What do you dislike about Text Request?** I find it frustrating that sometimes it won't let me send an image because it's too big. **What problems is Text Request solving and how is that benefiting you?** We are able to respond to our customers needs in a quick and effective way. **Official Response from Ramey Miller:** > THank you for the review. sorry to hear that the image size is limiting you. If you'd like to talk more about it please reach out to success@textrequest.com ### 43. Great tool to streamline contact with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Text Request?** Text request allows communication with clients when immediate responses are not needed. Any staff member can easily send pre-visit instructions, next-day follow-ups, and answer non-emergent client questions. Text link for payment has helped streamline the entire visit by allowing clients to pay for services and products from the room before they leave the building. This feature has allowed us to keep the lobby clear for check-ins and freed up time for staff. **What do you dislike about Text Request?** Like any technology, it can be glitchy and slow sometimes. Canceling a payment request is a little more involved than seems necesary and sends multiple texts to owners which can confuse them. **What problems is Text Request solving and how is that benefiting you?** Working in a fear-free veterinary clinic, we strive to provide a calm and non-stressful visit. Text request allows us to let the owner know when no other pets are in the lobby. Owners are able to pay while we're preparing medications and completing services, negating the need to stop at the front desk or linger where they may have to interact with other pets. **Official Response from Ramey Miller:** > Thank you so much for this review, Samantha. We love your use case! I'm sorry that you sometimes have a glitchy experience. Please feel free to contact support whenever you see it lag. support@textrequest.com. I've reached out to success, and let them know you are not enjoying the Payments cancellation process. ### 44. SO happy I found Text Request to replace Zipwhip! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Text Request?** The customer support is AMAZING! I was worried about the transition and it was so easy, and all of my questions were answered immediately. **What do you dislike about Text Request?** The pricing, only because it was a jump from what we were paying before. **What problems is Text Request solving and how is that benefiting you?** We needed to find a new texting service, and the ease of the platform was perfect for what we were looking for. **Official Response from Ramey Miller:** > Gina, thank you for leaving us a review. Glad to hear that we are serving your needs since Zipwhip has closed. ### 45. Easy, Fast & Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Rebekka K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Text Request?** I love that I can use the Extension on Google Chrome, click the green arrow & send messages out lightning fast. The software is so fast & efficient. It makes the recruiting process an absolute breeze. **What do you dislike about Text Request?** It does not notify me when my message doesn't go through. It has a red exclamation mark, but I feel this could be easily missed on a busy day. I wish it sent a notification asking if you want to resend the message or verify the number. **What problems is Text Request solving and how is that benefiting you?** Getting potential employees on the line can be hard in a text/social media driven world. Text request helps us avoid being labeled as spam calls & gain more access to potential candidates. **Official Response from Ramey Miller:** > Thank you for the review. Glad that you are enjoying Text Request. I've let the product team know about your CON. ### 46. Glitch-y **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Text Request?** Nothing. Switched over from zipwhip and have had nothing but issues with TR. **What do you dislike about Text Request?** Too many steps to schedule messages. New leads names display wrong and need to be edited 90% of the time. Notifications don't come through consistently. Extension works inconsistently as well. **What problems is Text Request solving and how is that benefiting you?** Used for messaging current and potential clients. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Sorry to hear that you are having issues. Please reach out to support@textrequest.com so we can look into it for you. ### 47. Pretty cool app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Text Request?** I like that the office as a whole can see who sent the text to a client. Instead of having to guess who it was in case a coworker missed. **What do you dislike about Text Request?** I don't like that it always sends a verification pin. I fill a regular sign should be sufficiant. **What problems is Text Request solving and how is that benefiting you?** N/A **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. To address the login, please email success@textrequest.com ### 48. HIV Program Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Donna P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Text Request?** I like the fact that it wasnt complex and easy to use. **What do you dislike about Text Request?** There isn't anything that I disliked about Text Request. **What problems is Text Request solving and how is that benefiting you?** Not really helping to solve a problem but more like helping to enhance our capabilities with marketing. **Official Response from Ramey Miller:** > Thank you for leaving a review. Would love to know what we can do to get that to 5 stars. Please reach out to success@textrequest.com ### 49. Powerful easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel D. | Lead Help Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Text Request?** Text Request is very easy to use. The UX is very user friendly and is very intiutive. **What do you dislike about Text Request?** The permission levels out of the box are basically full admin access, full admin except changing your account, or send text messages only. The lowest permission level should have the ability to add/edit but not delete contacts. **What problems is Text Request solving and how is that benefiting you?** Text Request allows us to have another avenue of communication with our end users beyond the traditional phone and email. Due to the fast pace of our work environment, it is immensly helpful to be able to receive images via Text Request in addition to text messages. **Official Response from Ramey Miller:** > Daniel, thank you for taking the time to leave us a review. ### 50. great app **Rating:** 5.0/5.0 stars **Reviewed by:** kristen z. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Text Request?** This app has made communicatiing with our employess soo easy . It speeds up the process by allowing us to send mass texts. We can reach a large audince with just a few clicks **What do you dislike about Text Request?** it can be slow to send texts out and to see which ones still need to be responded to. It can also have issues with the extensions **What problems is Text Request solving and how is that benefiting you?** It is solving the communication issue with employees, Helps reaching out to new applicants and assist in getting them to respond to us **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. Please, reach out to support@textrequest.com and they can look into that glitch for you. ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+01%3A33%3A18+-0500&secure%5Bsession_id%5D=65863978-3770-4f5e-93a8-a0b9eda6a385&secure%5Btoken%5D=0ad7928ff2bce76a624e37e8b631aaddb3139759e0fa8c20aba645d85e9e092c&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Messenger** - Live Chat **Business Instant Messaging** - File Sharing - Notifications - Search **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,999 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,418 reviews)