--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-08-10' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. Great VOIP and SMS Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jerret U. | Senior Sysadmin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Telnyx CPaaS?** The backend is very easy to administer, configure and get numbers ported in from other service providers. The API is first class and easy to work with. **What do you dislike about Telnyx CPaaS?** The 'refill' based billing for pay per use could be seen as a negative. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use it for SIP trunking and SMS with our self-hosted 3CX phone system. ### 2. Telnyx has amazing and talented members of their PSTN Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Misty W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Telnyx CPaaS?** How smooth the process is to not only with porting of the numbers but the ability to order new TNs as the drop of a hat and Telnyx has really improved over the almost 7 years I have been working with them! Their Customer Support is truly top notch, they will stay with you to fix the issue no matter how long it takes. **What do you dislike about Telnyx CPaaS?** I do not dislike anything about Telnyx CPaaS! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Assisting with Large number Ports with muliple addresses and BTNs. (this is a big thing with our Company). ### 3. Calls from mobile number **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Telnyx CPaaS?** Telnyx helps me with calls from mobile number. I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it. **What do you dislike about Telnyx CPaaS?** I have to make some verifications, until I can use this service. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Conneting phone calls. ### 4. Quality Messaging Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Telnyx CPaaS?** Easy to use dashboard, cheap cost, and quick support. **What do you dislike about Telnyx CPaaS?** Webhook messages can be hard to use, some reporting is difficult to understand. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Peer-to-peer messaging ### 5. Using telnyx since Nov 2021, and pretty much satisfied with the services!! **Rating:** 5.0/5.0 stars **Reviewed by:** Abdullah j. | System Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Telnyx CPaaS?** They have covered almost all acspects !! **What do you dislike about Telnyx CPaaS?** nothing such to dislike, they have covered almost all aspects of CPaaS **What problems is Telnyx CPaaS solving and how is that benefiting you?** Ease in ip telephony, integration compatible with almost all type of PBX systems ### 6. My short period of using Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Rida A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Telnyx CPaaS?** Didn't use it for so long but i can say that Telnyx is more reliable thank other companes that offering same product VOIP and Sim what i did use easy to use for none professional .. you don't have to be a genius to use it **What do you dislike about Telnyx CPaaS?** Prices is stable but not very good to be honest **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost Gap and Support problems ### 7. Great company for phone numbers! **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Telnyx CPaaS?** I've used Telnyx for a few years now. I've also used all the major players in the space to get phone numbers for my projects. And I can say Telnyx is great! I'm very happy to buy my phone numbers from them. And their pricing is better than most of the competition. Support is good too. Pretty much 24/7 with live chat so any help I need gets dealt with ASAP. **What do you dislike about Telnyx CPaaS?** Nothing to be honest. Everything has been very smooth :) **What problems is Telnyx CPaaS solving and how is that benefiting you?** Typical situation of needing more phone numbers to track projects for marketing. Easy to deal with everything. ### 8. My Experience was great. Everything was so smooth for who want to start outsourcing. **Rating:** 5.0/5.0 stars **Reviewed by:** Uzair A. | None, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Telnyx CPaaS?** It was great while using Telnyx CPass one thing which i like the most there is complete and easy guidance to everything **What do you dislike about Telnyx CPaaS?** nothing to dislike about Telnyx CPass all is good **What problems is Telnyx CPaaS solving and how is that benefiting you?** It helps people to start a smallest business and take benefit with it's own VOIP connections plus any person who is single user. This is also so much beneficial. ### 9. Good quality and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Telnyx CPaaS?** What a support ... They are doing there job perfectly .. but not all of them to be honest and fair .. most of them just ignoring you for nothing. but overall i'm happy with using Telnyx **What do you dislike about Telnyx CPaaS?** They removed PayPal as a payment method for new users. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Solving alot of problems and helped us alot because it's easy to use ### 10. The product got me to switch but the support won me over **Rating:** 5.0/5.0 stars **Reviewed by:** Richard V. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Telnyx CPaaS?** I love the ease of use, how similar yet different it is to other products in the category, and their support was patient and polite while helping me through some verification difficulty. **What do you dislike about Telnyx CPaaS?** I can't really say anything bad about it so far. **What problems is Telnyx CPaaS solving and how is that benefiting you?** sending appointment reminder and other alerts from our new backend portal. ### 11. Fantastic company **Rating:** 5.0/5.0 stars **Reviewed by:** edoardo d. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Telnyx CPaaS?** A fantastic company to work with, really cheap price and a really user friendly interface to work with, even for developer is a pleasure to work with this company. Nothing to say about the fantastic support they have , AMAZING. **What do you dislike about Telnyx CPaaS?** Difficulties to understand how much you have spent for message **What problems is Telnyx CPaaS solving and how is that benefiting you?** Sending sms to my customer ### 12. Crystal clear calls, And Texts that actually land **Rating:** 5.0/5.0 stars **Reviewed by:** Tanjir R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2023 **What do you like best about Telnyx CPaaS?** I'm not exactly a computer whiz, but setting up Telnyx was a breeze. Their dashboard is straightforward, and their help docs are actually helpful **What do you dislike about Telnyx CPaaS?** Not everyone's heard of them, When I tell people I use Telnyx, I get the blank stare. But hey, maybe that just means I'm ahead of the curve! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Compared to what I was paying before, Telnyx is a steal. Especially with their pay-as-you-go plans, I'm only paying for what I use. No more hefty contracts or hidden fees. ### 13. Solid communication provider **Rating:** 5.0/5.0 stars **Reviewed by:** Leonard H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** I've been a loyal TELNYX customer for the past three years, and I must say they've consistently impressed me. Their user interface is excellent, making it a breeze to manage my SIP trunk. The service they provide is top-notch, delivering outstanding call quality and reliability. I highly recommend TELNYX for anyone in need of a reliable SIP trunk provider! **What do you dislike about Telnyx CPaaS?** I genuinely cannot think of anything I dislike about TELNYX as a telecom networking administrator. I highly recommend them to anyone in need of a reliable SIP trunk provider! **Recommendations to others considering Telnyx CPaaS:** Company has consistently navigated its space as a sip provider, delivering affordable robust product offerings **What problems is Telnyx CPaaS solving and how is that benefiting you?** TELNYX solves several problems for us as a SIP trunk provider, which greatly benefits our telecom networking administration: 1. **Reliability and Call Quality:** TELNYX ensures consistent and high-quality call connections, minimizing dropped calls and interruptions. This reliability is crucial for our day-to-day operations, ensuring seamless communication for our users. 2. **Scalability:** TELNYX offers scalable solutions, allowing us to easily adjust our SIP trunk capacity based on our changing needs. This flexibility has been invaluable as our business grows, saving us time and resources. 3. **User-Friendly Interface:** Their user interface is intuitive and straightforward, making it easy for us to manage and configure our SIP trunk settings. This saves us time and reduces the complexity of network administration tasks. 4. **Advanced Features:** TELNYX provides a range of advanced features, such as real-time call analytics and detailed reporting. These tools empower us to monitor and optimize our telecom network's performance effectively. 5. **API Integration:** TELNYX's API integration capabilities allow us to customize and automate various processes, streamlining our workflow and enhancing overall efficiency. Overall, TELNYX's solutions address the core challenges we face in telecom networking administration. Their reliable and scalable services, coupled with a user-friendly interface and advanced features, have significantly improved our operations and communication capabilities, making them a valuable asset to our organization. ### 14. Great Portal with Support Lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Telnyx CPaaS?** I love the portal and is easy to use. The service is rock solid as well. Great lcr product and also easy to setup trunks to them. **What do you dislike about Telnyx CPaaS?** When issues do arise support is fairly quick to reapond but getting issue resolved took time. Most of the time they would just say route has been updated but still would not fix the issue permanently. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are able to offer a competitive carrier solution and spin up the service fast. It helps with having a good redundancy and main carrier. ### 15. Very happy with my experience thus far **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Telnyx CPaaS?** The platform management is quite intuitive and their support is lightning fast. The debugging works great and I'm not lacking visibility as I've experienced on competing platforms. I have been actively using for about a month and am overall very happy with the experience. **What do you dislike about Telnyx CPaaS?** There is an expected learning curve to understand the Telnyx platform setup but I've come up to speed very quickly. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have become a reseller and are using this for new SIP trunk customers. It allows for very quick provisioning of new services for customers and allows us to have control over every aspect of implementations including porting. ### 16. Easy Signup and Configuration **Rating:** 4.0/5.0 stars **Reviewed by:** Saad M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Telnyx CPaaS?** Easy to Singup, setup and configure. Support is available on chat and they are very helpful. **What do you dislike about Telnyx CPaaS?** Porting process took a few attempts and support team intervention before it was completed a couple of days later. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SMS Service through VOIP numbers that reside with another provider and configured on different PBX platforms e.g. 3CX ### 17. Best SMS Provider with Quality Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Dusky D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Telnyx CPaaS?** Since i was facing issue with my old sms provider i choosed telnyx for work and from the day 1 everything was so smooth , all the developer were able to locate and use the services . i faced an issue with my account and literally it got resolved in no time, Bestest Support team i did see. Integration was so easy that it wont took 1 week to integrate it to the application **What do you dislike about Telnyx CPaaS?** Nothing, till now i have not expeirenced any delay , although the support bot was not good ,since it wont let you communicate with support unless you do have a priority 1 issue **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx will help to reach out to my large userbase ### 18. A modern alternative to Twilio not stuck in the past. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Telnyx CPaaS?** I came across this product through LiveKit prokect. I discovered how easy it is to integreate llms with voice calls and how well supported it is in general the api. The customer support is great, helping me resolving an issue with KYC super fast. The user dashboard feels modern and clear. Costs are also low. **What do you dislike about Telnyx CPaaS?** KYC through onfido can be annoying depending on the residence country **What problems is Telnyx CPaaS solving and how is that benefiting you?** Create voice calls for my customer using ai agents by integrating with livekit ### 19. Excellent service, it have all I need and more! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Telnyx CPaaS?** The ability to use different routes for my servers, it decreases the latency between the hosts and gives good quality calls. Support also always there for me. **What do you dislike about Telnyx CPaaS?** Nothing all good, they can improve the call rate. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx helped me having team members from around the world! ### 20. Telnyx is an absolute game-changer in the realm of communication solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Dorian A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is an absolute game-changer in the realm of communication solutions. As a business, we've experienced firsthand the transformative power of their services. The sheer reliability and scalability of Telnyx's platform are unparalleled, offering us a robust backbone for our communication needs. Their dedication to innovation is evident in the seamless integration of advanced features and their commitment to exceptional customer support. Telnyx has empowered our team to operate efficiently, allowing us to effortlessly manage our diverse communication channels with clients while ensuring crystal-clear connectivity and cost-effectiveness. Their intuitive interface and agile infrastructure have not just met but exceeded our expectations, making Telnyx an indispensable partner in our quest for streamlined, top-notch communication solutions. Highly recommended! **What do you dislike about Telnyx CPaaS?** Nothing at all, the experience was superb **What problems is Telnyx CPaaS solving and how is that benefiting you?** call forwading ### 21. Telnyx is good At everything that related to virtual number **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa c. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Telnyx CPaaS?** How easy to use CPaaS is what i like the most .. it helped me alot. **What do you dislike about Telnyx CPaaS?** Nothing yet but im still using it daily. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They helped me lot they really took my work to another level With a very helpful team The audio is more then great Very very professional site Great SIP service ### 22. Amazing Platform with 10/10 Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Telnyx CPaaS?** Telnyx has great solutions for any project. We are using it in a full-scale web platform. In addition, their customer service is always available and amazing. **What do you dislike about Telnyx CPaaS?** I have not encountered any downsides as of yet. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is providing our Voice and SMS capabilities. ### 23. After using Telnyx for couple of weeks. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Telnyx CPaaS?** Api is great and easy to use and very comfort for newbie Price in a good rate not high and not low it's good **What do you dislike about Telnyx CPaaS?** Customer Support somethimes being very rude and didn't help you as they should **What problems is Telnyx CPaaS solving and how is that benefiting you?** Communication ### 24. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Telnyx CPaaS?** That customer service is there 24/7 to help us through verification and questions we may have **What do you dislike about Telnyx CPaaS?** nothing really, I'm pretty satisfied so far **What problems is Telnyx CPaaS solving and how is that benefiting you?** It allows me to stay in touch with my audience at a afordable fees ### 25. Quick Customer Care Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nehal D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Telnyx CPaaS?** Simple interface and quick turn around time on customer care! I was amazed to get a solution to my query with dedicated chat support staff within an hour. Live chat support was excellent and they solved my error really fast. **What do you dislike about Telnyx CPaaS?** I have just started using Telnyx and so far their services are excellent! Nothing to dislike yet... **What problems is Telnyx CPaaS solving and how is that benefiting you?** Messaging API ### 26. very fast response **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin P. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Telnyx CPaaS?** Very comprehensive services and self configuration. **What do you dislike about Telnyx CPaaS?** The onfido verification needs some documentation. It does not work on some android devices. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Service provider for origination and termination resources. ### 27. Great Prices and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Terry B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Telnyx CPaaS?** Our company has been using Telnyx for a couple years and I have been impressed with the prices, customer service and features. I have over 45 years in the IT field and it is refreshing to find all three in a single company. **What do you dislike about Telnyx CPaaS?** It is sometimes difficult to find examples as to how to use a particular Voice API as it integrates with the Texml **What problems is Telnyx CPaaS solving and how is that benefiting you?** Allows us to help our clients communicate effectively and inexpensively with their customer. ### 28. Telnyx is one of a kind. **Rating:** 5.0/5.0 stars **Reviewed by:** Usman S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Telnyx CPaaS?** Telnyx is one of a kind, grate service with very easy and help full user panel even for a beginner. I was totally new to this VOIP stuff, Telynx what the 1st that i got to work on with my 3cx PBX and it worked grate, its been 3rd now and I am very very much in peace. **What do you dislike about Telnyx CPaaS?** Nothing much to say, i am pretty much satisfied. **What problems is Telnyx CPaaS solving and how is that benefiting you?** It gave me fredom to run my own VOIP system. rather then to stuck with very big service VOIP provider, with there very difficult conrtacts, ### 29. Crystal-Clear Voice Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Tigran V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about Telnyx CPaaS?** The voice quality on Telnyx is outstanding. Whether I'm on a call with a client or conducting team meetings, I can always count on the clarity and consistency of the audio. **What do you dislike about Telnyx CPaaS?** SMS Integration Complexity: While Telnyx offers various integrations with other tools and platforms, setting up some of these integrations can be complex. Simplifying the integration process or offering more intuitive integration options could be helpful. **What problems is Telnyx CPaaS solving and how is that benefiting you?** High-Quality Voice and Messaging: Telnyx offers exceptional voice quality and messaging services. Clear and reliable communication is essential in business, and Telnyx's high-quality voice and messaging features have enhanced the professionalism of my interactions, whether through phone calls or SMS. ### 30. Telnyx is affordable and easy to integrate. **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Telnyx CPaaS?** I like the auto billing, the ease of setup, and the vast array of offerings in this secter. Customer Support was on point and quick. Very easy to integrate into our organization. We use the control panel daily. Very easy to use. **What do you dislike about Telnyx CPaaS?** Pricing could be a bit more aggressive. Sales staff not connected as well as should be. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Last mile Telephony connection for multiple platforms in our business. ### 31. Reliable services! **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Telnyx CPaaS?** Reliable services and API with rich documentation **What do you dislike about Telnyx CPaaS?** Poor design of the dashboard that doesn't optimized for mobile devices **What problems is Telnyx CPaaS solving and how is that benefiting you?** IP telephony ### 32. Awesome communications choice **Rating:** 5.0/5.0 stars **Reviewed by:** Cliff P. | Owner, Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Telnyx CPaaS?** Love that it's so flexible, affordable, and fairly easy to use. Support helped me when I had a quick question. **What do you dislike about Telnyx CPaaS?** Couple of gotchas in the initial setup but not a trouble overall **What problems is Telnyx CPaaS solving and how is that benefiting you?** Pay per use fax instead of a monthly subscription ### 33. Great customer support, excellent API docs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Telnyx CPaaS?** Great pricing, excelent api docs and outstanding customer support. **What do you dislike about Telnyx CPaaS?** No complaint. Had to contact customer supporto get my account verified, but it was a smooth process. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Automate send/recive sms and mms ### 34. Excellent support - fastest OTP approvals than any site we've worked with **Rating:** 4.0/5.0 stars **Reviewed by:** Omar L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Telnyx CPaaS?** The slack channel support they provide allows for rapid assistance in implementation. In addition, we managed to get our level 2 approval within 24hrs, something that other providers might take days to do. **What do you dislike about Telnyx CPaaS?** It wasn't clear to us from sales that we would require additional steps to be able to send OTPs to foreign numbers. Our expectations were, from sales conversations, that we could do that right away. For context, we are UK based, and have an international userbase. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx for OTP verification services via SMS. ### 35. Excellent, very helpful and responsive. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Founder, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Telnyx CPaaS?** Having used used another brand, this feels more cutting edge and user frendly. **What do you dislike about Telnyx CPaaS?** Nothing I can point to, it all work just fine. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Proving numbers and solutions that we can integrate into our application. ### 36. New Project first time use of messaging for client, customer support great so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos A. | Director Of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Telnyx CPaaS?** Great support and will be a lower cost solution than Twilio! **What do you dislike about Telnyx CPaaS?** So far, more time spent in set-up due to time needed for various levels of review and approvals. But that may be good in the longrun? **What problems is Telnyx CPaaS solving and how is that benefiting you?** Replacing a higher cost messaging via a 3rd party service.. ### 37. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Louis B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Telnyx CPaaS?** customer service, product, price are all important to us **What do you dislike about Telnyx CPaaS?** all is great, honestly at the moment nothing bad **What problems is Telnyx CPaaS solving and how is that benefiting you?** help us get phone calls and make phone calls ### 38. Great Pricing, Great Product, Decent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Telnyx CPaaS?** -Long list of features/products that work well -Reliability -Easy to implement -Integrates well with existing workflows -Competitive pricing **What do you dislike about Telnyx CPaaS?** -API Documentation is often incorrect or not well-documented -Customer support can be slow at times when resolving technical issues **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx helps us handle large call, sms, and fax volumes and is mission-critical to our SaaS product in the VoIP space. ### 39. Good rates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Telnyx CPaaS?** Good customer support, great pricing, fast service. **What do you dislike about Telnyx CPaaS?** Doesn't seem as clear cut for documentation. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost cutting ### 40. Telnyx - great price, quality and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksejs S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Telnyx CPaaS?** It works for me fine, reasonable price for good quality **What do you dislike about Telnyx CPaaS?** Till this moment no issues at all. So all fine. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Making voip calls ### 41. SIP Services **Rating:** 4.5/5.0 stars **Reviewed by:** Roy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Telnyx CPaaS?** Telnyx is reliable and rock solid with no downtime experienced in the last 2 years. **What do you dislike about Telnyx CPaaS?** The only thing is that there great service takes a little more research to configure but helpful documents guide you along. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Communication for voice and video without high expenses. ### 42. just awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Telnyx CPaaS?** Telnyx offers an outstanding experience for anyone in need of reliable and advanced communication solutions. Their platform is user-friendly and their customer support is top-notch. Highly recommended for businesses looking to upgrade their communication systems with cutting-edge technology. **What do you dislike about Telnyx CPaaS?** I wish they had more direct integration options to systems like GoHighLevel. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Systemizing phone numbers and helping reach customers seemlessly. ### 43. Great Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | President/ Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Telnyx CPaaS?** Realiability, ease of use in the portal, how quickly they can port numbers, the API integration into our different CloudPBX platforms. **What do you dislike about Telnyx CPaaS?** Customer support. It is sometimes hard to get immediate support when an major issue arises....which is very infrequent. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides all of the features and functions we need to make our CloudPBX a complete UCaaS serivces. ### 44. Telnyx the most reliable and affordable service for sms **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Telnyx CPaaS?** Always found the telnyx service to be the most reliable and affordable out of all its competitors. Ease of use when setting up the API and also wonderful customer service that responds very promptly and accurately. **What do you dislike about Telnyx CPaaS?** If you do not have a business account, which I did the mistake of setting up with before I knew they had the business account option, you need to validate yourself with official government issued documents. Simply because I do not like to share my government issued documents online. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Additional security measure for authentication with our clients. Seeing that in our line of work (Architecture) sharing client documents confidential is paramount for us. ### 45. Improvements of Customer Success engagement, initiatives and insights **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew A. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2020 **What do you like best about Telnyx CPaaS?** Lower Overall Costs than the competition for SMS/Messaging services with good baseline reliability, as well as Customer Success engagement via dedicated Account Executives, have been the key factors that differentiate Telnyx and which have kept us on as clients. Also, nice effort is put into providing and updating quality Blogs, Articles and Documentation **What do you dislike about Telnyx CPaaS?** Outside of dedicated Account Executives, general support can be slow to inexperienced at worst, needing multiple escalations before getting anywhere. SMS/Messaging service reliability is something you have to stay on top of monitoring and reporting, especially where it relates to carrier-specific issues. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We provide a service to our customers in the Laundromat industry, where their clients need to receive text messages when their laundry has been completed. We make use of Telnyx SMS/Messaging API to that end in order to provide baseline messaging in a time-sensitive context. ### 46. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Eli H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Telnyx CPaaS?** Great customer support. We had a quick Level 2 verification issue and it was sorted immediately. This would have taken a week with Twilio **What do you dislike about Telnyx CPaaS?** No complaints yet, but I have to write more so there 👍 **What problems is Telnyx CPaaS solving and how is that benefiting you?** Notifications, alerts, messages, and marketing for our apps ### 47. Decent Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Telnyx CPaaS?** It's stable with great call quality, if you can get it to work. **What do you dislike about Telnyx CPaaS?** Extremely complicated to setup, even for someone with experience. Customer service can be a bit arrogant at times and have not really been helpful trying to navigate this system. The fees are a tad high for the industry and the $6 fee to port out a number, even one you own & ported in, is a huge turn off that's pretty much kept our project with Telnyx at a standstill. It just doesn't seem like they're very confident in their product & are only interested in expanding their inventory of DIDs. If a company is confident in their VoIP product, then they should be confident in it's ability to retain users rather than using absurdly high port out fees as a tactic to try to retain them. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx offers mobile / sim card service which sets them apart from most of their competitors. This may be useful with a project in the future (if the port out fees are ever removed). ### 48. Great support and service **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | Audit senior, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Telnyx CPaaS?** It just works and the support are always on hand to help out. **What do you dislike about Telnyx CPaaS?** Support can sometimes be a bit slow when cases need to be escalated. **What problems is Telnyx CPaaS solving and how is that benefiting you?** International SIP trunk provider ### 49. if you thought twilio was user friendly, you haven't tried telnyx! **Rating:** 5.0/5.0 stars **Reviewed by:** Amir N. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Telnyx CPaaS?** easy and painless to sign up and model!! **What do you dislike about Telnyx CPaaS?** they dont have fax cover sheet capabilities but hey, its not 1997 **What problems is Telnyx CPaaS solving and how is that benefiting you?** Oh im I so lucky I stumbled across Telnyx! I was having such a hard time dealing with R*-^Central , I was seriously considering manually sending faxes, smoke signals,messages in a bottle or carrier pigeons but found Telnyx, literally set everything up in 5 minutes and was sending faxes via api within the hour, all for under $5. R*-^Central runs you through 1,100 loops then tries to get you to commit to a 13 year contract. ### 50. Excellent Infrastructure, when I had issues, they resolved immediately **Rating:** 5.0/5.0 stars **Reviewed by:** Johan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Telnyx CPaaS?** Service and Quality, Ease of Use, Ease of Integration **What do you dislike about Telnyx CPaaS?** Nothing, their Service and Quality, Ease of Use, Ease of Integration is good for me **What problems is Telnyx CPaaS solving and how is that benefiting you?** QoS is some calls ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+08%3A34%3A10+-0500&secure%5Bsession_id%5D=da9ff96e-988b-4eb5-85f4-67941d2b9a4d&secure%5Btoken%5D=ca0eeec5d322bcc0655ea47bd49825092620ba2e4d980b7f9545771994ceac6c&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)