Telnyx CPaaS Reviews & Product Details

#1 thing I liked is customer support when trying to get A2P approval. That's the main reason I stumbled upon Telynx. All other platforms didn't help me when the A2P campaign got rejected, telynx did. Review collected by and hosted on G2.com.

The dashboard can be a bit confusing in the start. Especially the names of things Review collected by and hosted on G2.com.

Ease of integration: The integration with Microsoft Teams was very straightforward.

Customer Support: When I needed, I requested for help and the support team answered and helped me to solve it in minutes. Review collected by and hosted on G2.com.

I would improve suggestions inside Telnyx portal to guide you to solve issues. In my case I was struggling because I wasn't able to make calls from Microsoft Teams, and in the end the problem was simply because you need to select the countries where you allow to make calls. Review collected by and hosted on G2.com.

The support team is reactive and very efficient. They do not hesitate to escalate the case when required. Review collected by and hosted on G2.com.

Nothing to report for the moment. Will advise if this changes. Review collected by and hosted on G2.com.

I think Telynx is not only affordable but at the same time provides great voice calling. I am using Telynx for outreach to around 1k people daily through an AI voice caller agent that I built, and I have no problem using it. Also, it was very easy to set up everything, and integrating it with my voice model was easy. Their customer support is also fast and resolves queries in just 1-2 emails, and they also reply within 20 minutes, which is very fast for email customer support. I am happy and would highly recommend people to use it. Review collected by and hosted on G2.com.

There is really no downside till now. I've only got 1 call drop in 10k-15k calls, which is great. Review collected by and hosted on G2.com.

The platform is simple and straight forward and support is very good Review collected by and hosted on G2.com.

I had a small issue when ordering a number , the number features shown sms enabled but when we purched , it was not clear that this is (local) sms . We saw this after purchse not befire Review collected by and hosted on G2.com.

Telnyx has been absolutely wonderful. I feel like we got so lucky to find them on our first go! Customer support is amazing and very responsive. Everything in the dashboard is very easy to understand. Highly recommend Review collected by and hosted on G2.com.

I only wish the consumption by network would reset month on the dashboard. Not a huge deal, you can find it elsewhere Review collected by and hosted on G2.com.

The customer support is very good. You can chat with them live to answer your questions. Most other CPaaS generally lack it and I'd say we should go with customer support. The rates along with volume discounts are transparent Review collected by and hosted on G2.com.

The API docs are good but I believe explaining concepts could be made easier for newbies. Even so, at least they have everything documented clearly. I wish they made it easier to download rate decks. Currently, one has to rely on their e-mail CSV but this link isn't available on the portal. Review collected by and hosted on G2.com.

The simplicity and ease of use with the Telnyx system has been so refreshing.

We needed a SIP Trunk and channels and within 10 minutes of signing up to Telnyx we had a Trunk and Channels up with a phone number.

Porting our existing numbers was also easy, and within a few weeks we had our numbers on the system.

Every time we have reached out to the Support or Billing Teams @ Telnyx they have responded quickly and always answer any questions, no matter how abstract they can be at times.

We are only using a few of the available features of Telnyx, but so far we are more than happy with it all. Review collected by and hosted on G2.com.

So far we have found no downsides or have any complaints with using Telnyx, although we have only been using it 4 months. Review collected by and hosted on G2.com.

Telnyx offers impressive flexibility with a clear, well-documented API. Integration with our existing tools was seamless, and call quality is excellent, even over unstable connections. I also appreciate their competitive pricing and responsive support, which answers technical questions quickly. Review collected by and hosted on G2.com.

The user interface could be a little more intuitive, especially when it comes to managing numbers and advanced settings. It takes a little getting used to at first, but once you get the hang of it, it's a very powerful tool. Review collected by and hosted on G2.com.

Our company relies on Telnyx on a daily basis to be able to reach out to our customers around the world. We use our own, pre-existing office number so nobody needs to learn a new phone number.

I called up about an issue on the Customer Portal. They service representatives were able to help me with every question I had. They stayed with me on the phone and were patient with me until we came to a conclusion. When they realized that it was a bigger problem than a simple phone call could solve, they promised me that it would be taken care of and within a few hours, I came back to the Customer Portal and I saw that the issue had since been fixed! Review collected by and hosted on G2.com.

I had to stay with support on the phone for quite some time until the issue was resolved. The support team during regular business hours proved more helpful than the support team during the "night shift". Review collected by and hosted on G2.com.