--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-08-10' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. Telnyx is awesome! Signed an MSP Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2020 **What do you like best about Telnyx CPaaS?** Telnyx is easy to use and cheap as chips. The ability to turn up SIP for a customer in less than 2 minutes is extremely useful. **What do you dislike about Telnyx CPaaS?** Reselling billing is difficult to implement. You will need to handle the taxes on your own and they expect you to use their API. the inbuilt billing report functionality is minimal and requires a lot of manual work. This was a challenge for us as we are small so time to spend on programming service to pull data for the API took as a while. **Recommendations to others considering Telnyx CPaaS:** Get your billing process set up right first. We did not and it has been causing us trouble both technically and because we owe some back taxes. To make Telnyx work for you you will probably need to use their API which will require some custom programing. The built in reports are lacking and require a lot of manual effort to get numbers, especially if things are changing constantly. If you are not reselling and using it internally than you will not have these issues. **What problems is Telnyx CPaaS solving and how is that benefiting you?** As an MSP selling phone systems and phone service to customers we have in the past had to work with carriers who were not responsive and who had total control of the dial tone service and pricing. This meant that day to day management of the customers service required phone calls or opening tickets which takes time. With Telnyx we can do the day to day stuff which makes our customer services better which makes our customers happy.. ### 2. Great Product and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | CEO Canada | USA | Latin America, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Telnyx CPaaS?** Customer service, I am technically challenged and customer support never makes me feel like an idiot. **What do you dislike about Telnyx CPaaS?** I would like to see live chat all the time. **Recommendations to others considering Telnyx CPaaS:** Make the move, save money and enjoy the service. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Customers that need 800 numbers, having local numbers for people to call ### 3. Telnyx's support staff is off-the-charts great... **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Telnyx CPaaS?** The first thing I like about Telnyx is that the software works. The second thing I like best is the support staff. I already have plans to poach every single member of their support staff. Each one is knowledgeable and polite. I couldn't ask for anything more! SMS messaging is a crucial part of my business and I view Telnyx as a business partner that I plan on keeping. **What do you dislike about Telnyx CPaaS?** I would prefer an enhancement to their SMS queue processing. **What problems is Telnyx CPaaS solving and how is that benefiting you?** My application needs to send multiple SMS messages to numerous people and companies. Everything is working quite nicely. ### 4. Telnxy Great **Rating:** 5.0/5.0 stars **Reviewed by:** Nino D. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Telnyx CPaaS?** The service its all good the support team is great specially the pricing or the package **What do you dislike about Telnyx CPaaS?** I can't think anything like this as the moment for I enjoy telnxy service **What problems is Telnyx CPaaS solving and how is that benefiting you?** Our company is a small to medium BPO and we experience most of the time number can't reach using other telco provider however with telnyx they resolve the concern and we got a quality clear communication with our customer. They're support team also extend an extra mile to support us. ### 5. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Sn. Pastor & International Visionary .LD, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Telnyx CPaaS?** Their interface is professional and clearly designed by highly regarded professionals. **What do you dislike about Telnyx CPaaS?** There is nothing to dislike about Telnyx. **Recommendations to others considering Telnyx CPaaS:** They offer terrific customer support with an ability to create solutions to meet your needs. **What problems is Telnyx CPaaS solving and how is that benefiting you?** N/a ### 6. Surprisingly simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Telnyx CPaaS?** The dashboard and the simplicity of their interface. API and the ease of integration with other services. **What do you dislike about Telnyx CPaaS?** Billing, but I’m sure I’ll get used to it. **Recommendations to others considering Telnyx CPaaS:** It’s much easier than the daunting endeavour I thought it was going to be. Just follow the integration guides exactly, and it’s incredibly easy. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SMS messaging from multiple clients, and elastic SIP trunking. Benefits are the flexibility of the SIP trunks and the huge cost savings. Why pay for 16 lines when you only really need 4 for the majority of the month. ### 7. Great SIP Provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda P. | Director of Operations, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2020 **What do you like best about Telnyx CPaaS?** We discovered Telnyx in the vendor hall at a conference a few years ago. After chatting with them at the conference and doing some testing, we decided to add them as one of our carriers. We've been very happy with the service overall and it's great to have a vendor who listens to feature requests and suggestions and provides great feedback on new features coming down the pipeline. They reach out proactively to let us know about new features being added and appear to value our feedback during discussions on those features. They regularly add new features to the portal which makes number and feature management easy. They've made great strides on the porting front while we've used them and are always willing to go the extra mile to help with issues. The live chat option for support is great and any issues are quickly resolved and we receive a breakdown of the cause of any issue and the steps taken to solve the issue and hopefully prevent it from happening again. We also truly appreciate our account manager and the porting manager. They are actively involved and reach out regularly! **What do you dislike about Telnyx CPaaS?** When purchasing new DIDs, there's not currently an option to export those lists. It would be great if that could be added at some point and I'm sure it will be based on Telnyx's track record of adding new features to the management portal. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We appreciate Telnyx's proactive contact on new features and desire to gain more of our business and their ability and willingness to help us solve issues on the porting and support front. That separates them from other partners who do not appear to have the same level of interest in gaining our business and supporting our growth. ### 8. Telnyx roks! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Telnyx CPaaS?** Lightning fast chat support that will help you in a proffesional manner with anything you need, without being transfered or waiting in queues at all. To the point and efficient with a very knoledgeable and friendly agents. With an intuitive web interface you have everything at your fingertips. The best voip gateway ever. 5 Stars **What do you dislike about Telnyx CPaaS?** I don't have anything to dislike. Great experience. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Find the perfect personalized tool free number. ### 9. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Pierre D. | Vice président, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Telnyx CPaaS?** Always someone to answer on the Chat, always looking for the right answer and taking the time to understand the question. **What do you dislike about Telnyx CPaaS?** I also love talking to a real human sometimes, not really possible anymore **Recommendations to others considering Telnyx CPaaS:** Always look into the dashboard and control panel, there are vey needed informations displayed that will help manage your voice SIP. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Systems are up , the dashboard is very nice, but mainly the fact that my servers are not loosing connection to their servers and voice quality of the calls is always good. ### 10. We've loved using Telnyx with 3CX! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2020 **What do you like best about Telnyx CPaaS?** Unlike our previous VOIP provider, Telnyx is easy to set up automatic payments to replenish our account Also the reporting is excellent for managing multiple clients. **What do you dislike about Telnyx CPaaS?** I would love to see information charted out in visually in graphs. Especially when it comes to seeing trends related to various clients. **Recommendations to others considering Telnyx CPaaS:** Telnyx has great support and is easy to set up! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx seamlessly integrates with 3CX which we love. ### 11. Great Provider for all things Communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2020 **What do you like best about Telnyx CPaaS?** Telnyx works around the clock, and is always available to help when needed. **What do you dislike about Telnyx CPaaS?** Telnyx is the middle-man between the end user and the phone companies. Sometimes we wish we could be in direct contact with the phone companies, but Telnyx still does an outstanding job connecting the two ends. **Recommendations to others considering Telnyx CPaaS:** Definitely use Telnyx if you're looking for top quality customer service, price advantages and good connectivity! **What problems is Telnyx CPaaS solving and how is that benefiting you?** We're communicating with voters via cell phone through texting, which has significantly higher deliverability rates than traditional automated calls or emails. ### 12. A flexible and agile vendor that provides real and measurable business benefit **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Manager, Desktop Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about Telnyx CPaaS?** The ability to instantly provision phone numbers anywhere in the USA and Canada, helping us boost our local presence. Being able to turn up toll free numbers for our marketing team instantly (as opposed to 10+ days with a "traditional" telco/carrier). Telnyx continues to innovate, offering customer-centric and focused features that make my life managing our telecom infrastructure a lot easier. Definitely a fan, so much so that I also recommend Telnyx to customers of my consultancy practice who are making the switch to VoIP. **What do you dislike about Telnyx CPaaS?** We've had a couple of times where calls wouldn't go through correctly, usually due to an upstream carrier or routing issue. A quick chat with support got the issue resolved fairly quickly. Other than that, there really isn't a lot to dislike! **What problems is Telnyx CPaaS solving and how is that benefiting you?** By having local numbers in the markets we are active, we enhance the reputation of our franchise partners as trusted local partners. We've cut telecom costs compared to the rates charged by our legacy telco provider and are able to analyze costs down to the individual number level using the CDR export functionality. ### 13. Works Great. Great Responsive Support. **Rating:** 4.5/5.0 stars **Reviewed by:** Joel L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Telnyx CPaaS?** The great support provided. And the API works wonderfully. And all this at a good price. **What do you dislike about Telnyx CPaaS?** The restriction of per second and per IP connections. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use them to complete important outgoing voice calls. ### 14. Great Service, Always improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about Telnyx CPaaS?** We have been with Telnyx for a couple of years, and the amount of improvements in that time frame has been remarkable. Porting is now best in class, and the API usability and functionality is great. The best part is the team behind the software, they are responsive and actually listen and respond to requests. **What do you dislike about Telnyx CPaaS?** Initially, the porting process was a pain point, but they have turned that into a strength **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is one of our SIP providers ### 15. Great SIP Trunk Services **Rating:** 5.0/5.0 stars **Reviewed by:** Dave F. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** Amazing web interface with a ton of options for systems administrators with a great API to compliment the control panel. Porting numbers into Telnyx for free is something that no other provider offers. Being able to see and troubleshoot SIP connection issues is invaluable for any company using their services. **What do you dislike about Telnyx CPaaS?** The only downside I've found so far is that there is a fee for porting numbers away from Telnyx. Not that we have had a need to do that, but just in case. **Recommendations to others considering Telnyx CPaaS:** Wonderful control panel with features galore. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We had a few phone numbers with another large SIP trunk provider that wouldn't go through for some of our clients. When we tried Telynx with those same numbers that had problems, everything worked. We are now using Telnyx as our primary outbound SIP trunk route for nearly all our clients. ### 16. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Karim A. | Product Manager, UC and Voice, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Telnyx CPaaS?** Telnyx offers a reliable service, they are customer focused and extremely helpful when and if we need their assistance with troubleshooting an issue. I love the portal and how easy it is to spin up a new trunk, setup a fail over or make changes to DID features. The porting and purchasing of DIDs process is pretty straight forward and easy to use. **What do you dislike about Telnyx CPaaS?** There is nothing I dislike about Telnyx. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The tools and level of self service provided through Telnyx's portal are a great time saver and helped me a lot when testing a new solution or a new product. The DID tagging option helped us manage our DID inventory in an efficient manner. ### 17. Telnyx is the best VOIP platform/Carrier I ever dealt with **Rating:** 4.5/5.0 stars **Reviewed by:** Omar A. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** I like to deal with Telnyx. It is easy to use with good features and great hidden security to protect VOIP traffic from hackers. Everything online, no hidden charges or misleading. **What do you dislike about Telnyx CPaaS?** Maybe the reporting is not as great as other features on Telnyx. **Recommendations to others considering Telnyx CPaaS:** You will have a secure back **What problems is Telnyx CPaaS solving and how is that benefiting you?** It is easy, no additional or hidden charges with great features and good support. I am using this platform to be my main VOIP carrier, providing service to Oil and Gas customer. But I am using Asterisk in a middle way cause my customer requires some special setting for the service provided. ### 18. My Telnyx experience has been pretty good **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** Fast, helpful support and an easy to follow portal to monitor and make changes on. Easy to setup and Fax certified T.38 links. **What do you dislike about Telnyx CPaaS?** A few of the pricing models aren't as flexible as they could be, but they are still competitive, so it's really a Voip market thing anyways. **Recommendations to others considering Telnyx CPaaS:** Give them a try, no contracts and low cost of entry. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I use Telynx to provide VOIP and T.38 fax services to several offices. I also monitor their usage through their great portal and monitoring tools. ### 19. Great Services **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag S. | Senior Linux Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Telnyx CPaaS?** Telnyx portal is awesome, SIP trunking and VOIP services are very good. Transparent pricing module and chat support. **What do you dislike about Telnyx CPaaS?** There is nothing to dislike in telnyx. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Currently, I am using telnyx for outbound and Inbound calling and its working very well. ### 20. Great experience with Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | IT Solutions Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Telnyx CPaaS?** I like how responsive my account manager and tech support are when I have questions or issues. **What do you dislike about Telnyx CPaaS?** I think sometimes there is a quality of service issue since traffic is going over public internet and can't guarantee CoS or QoS. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Able to manage all our locations from one portal and easily add new numbers, SIP trunks, etc. There is also a cost savings. ### 21. Best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Chad W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Telnyx CPaaS?** Colleen Drew at Telnyx is one of the most responsive professionals we have ever had the pleasure of working with. The reliability and interface to telnyx is second to none. Would recommend them in any situation. **What do you dislike about Telnyx CPaaS?** The porting process has room for improvement, but this is not a limitation of Telnyx, its a limitation of the VoIP industry in general. Out of all the providers we have used as a re seller Telnyx is FAR better than any of the competitors. **What problems is Telnyx CPaaS solving and how is that benefiting you?** A much easier partner to work with then previous ones. ### 22. All the tools you will Need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Telnyx CPaaS?** Telnyx allows small and visualized carriers or enterprise office offices to get favorable and competitive rates without committing to or having to negotiate; origination and termination commitments that can be very restricting as too cost and volume of small companies rendering them noncompetitive when competing with other major carriers. This allows for smaller companies to pursue their expertise without have to sell price. **What do you dislike about Telnyx CPaaS?** There is a learning curve for people who have been in telecommunications for a long time. The service assumes software based routing and network expertise. For legacy Telco people it is not clear how concepts map to what they know. In my views this hurts potential customers who have many customers they manage and who could become the "virtual carrier" rather than recommending the service to their customers.. **Recommendations to others considering Telnyx CPaaS:** View Telnyx as a partner that takes care of carrier contracts and monitors network outages. This will free you up to do what you best., without losing any competitive edge. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I do primarily cyber security for communications companies, I use Telnyx for testing software and Business concepts. For instances I have a 250 room hotel on line. I reduced their telecommunication costs from an average $3300.00 per month two $550.00 per month including last mile bandwidth. No one to call or coordinate with. If you want to try something - Just Do It! ### 23. Quality, stable product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Telnyx CPaaS?** SIP trunking is the best I've used across at least five providers. Service is easy to set up and is extremely reliable. I still partially use another trunk provider which has had several outages over the past few months, while Telnyx has stayed online (or has had trivial/imperceptible downtime). Price is not as good as some competitors, but I'm willing to pay a bit more for the quality. Support has always been prompt and knowledgeable, and the port team is similarly very professional. **What do you dislike about Telnyx CPaaS?** SMS doesn't work for my local numbers, and the number selection is not as good as some other providers. Also, charging for port-out is generally a terrible practice (even if I don't anticipate doing it) **What problems is Telnyx CPaaS solving and how is that benefiting you?** I have significantly reduced my phone bill and have increased the usefulness of my lines in the process. The debugging and reporting features have allowed me to easily keep track of errors and general call trends, which has lead to increased understand of customer trends as well as the function of my own equipment. ### 24. Easy augmentation and cost savings to our existing cloud telephony stack **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott W. | CTO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Telnyx CPaaS?** Telnyx has the table stakes features nailed down: call quality is great, PDD is low, number inventory is extensive and seems to be clean, costs are competitive, and reliability has been great. But where they really shine is in software and support. Their portal dashboard is leaps and bounds ahead of bigger name competitors, their APIs are sane and easy to use, and when we've had requests for additional features they've been exceptionally quick to discuss and implement. It's clearly a tight team that knows what they're doing. **What do you dislike about Telnyx CPaaS?** We occasionally see issues where termination to certain destinations will fall off. This problem is not unique to Telnyx, and I expect it's something only noticeable at scale. (We route millions of calls each month, and this is the type of problem that impacts < 0.1%.) But it's something we monitor and react to when it happens. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are a call analytics provider. We use Telnyx to provision tracking phone numbers for customers, original calls and text messages to those numbers, and terminate calls back to destination phone numbers. Right now we pass all calls to a third party service via SIP for software control, but we are nearing production deployment of a new setup that will utilize Telnyx's call control APIs. We were able to realize savings of as much as 50%, with no impact to call quality. ### 25. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Telnyx CPaaS?** your support and rates for US/CA DIDs and tollfree **What do you dislike about Telnyx CPaaS?** The international DIDs and TollFree numbers are VERY expensive compared to your competitors (If they exist) **Recommendations to others considering Telnyx CPaaS:** create unlimited PLans for outbound/channel interconnect with international carriers to offer better international DIDs and international tollfree numbers **What problems is Telnyx CPaaS solving and how is that benefiting you?** competitive rates for calling US/canada ### 26. Great experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Telnyx CPaaS?** i like the chat feature and the fact that my contacts Paul and Colleen make themselves available to assist whenever needed. i also like that 90% of the time that we get the date that is requested as well. **What do you dislike about Telnyx CPaaS?** Not allowed to make same day cancellations like we are with other carriers. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Moving a port request last minute ### 27. Amazing services and people. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** The flexibility of the platform and the technical service teams are both amazing. **What do you dislike about Telnyx CPaaS?** There is not a thing I don’t really like about Telnyx. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They provide dial tone and did services for us. ### 28. Telnyx Solves all the SIP Problems **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Owner/Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Telnyx CPaaS?** I like having the ability to control the port process, spin up dial tone and manage the entire process. Plus Stellar support! **What do you dislike about Telnyx CPaaS?** Nothing! I am in love with the product and can't say enough good things about how it has simplified our dial tone process and put the control in our hands and not the big carrier's hands. **Recommendations to others considering Telnyx CPaaS:** No recommendations at this point. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Solved all my dial tone problems from connections and ports to spinning up SIP in minutes. ### 29. Fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Telnyx CPaaS?** The ability to get a quick response from the chat or email feature. Always following up on tickets as well. **What do you dislike about Telnyx CPaaS?** Not much for me to complain about at the moment besides not having an app for phones **What problems is Telnyx CPaaS solving and how is that benefiting you?** Haven't had many problems ### 30. A pleasant experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua P. | Owner, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Telnyx CPaaS?** The whole reason I switched was not for price. I can get channels and DID's much cheaper. The portal is what motivate me to switch. I needed a way to quickly control flows and to add connections and numbers. Their call quality is good and we have been able to work through every issue encountered. Sales & support have been very attentive to my needs and have assisted me in resolving any questions, concerns or issues I have encountered. They are progressive and a pleasure to deal with. **What do you dislike about Telnyx CPaaS?** CNAM lookups billed per lookup across all DIDs would be more cost effective vs flat rate across individual DID's. An accounting email that states the amount your account is being debited for your monthly usage would be helpful. A max spend per day per outbound profile or connection would be helpful to ensure any fraud is limited in how much it can consume. **Recommendations to others considering Telnyx CPaaS:** If you crave control of all of your features you will be hard pressed to find anything that comes close to Telnyx. Support has been both helpful and amazingly responsive to every issue I have ever ran into. Very good call quality and you can instantly make needed or emergency changes right from the portal. Sales & Support are ready and willing to assist whenever you need it. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Failover ability. Centralized VoIP services. Easier porting process. Detailed billing. **Official Response from Mark Morse:** > Josh, Thank you for your valuable and honest feedback. Regarding your feedback on CNAM billing, we are currently working on a mechanism to facilitate billing across all DIDs vs. a flat rate across individual DIDs. We are also working on a mechanism to support automatic emails to send your monthly usage and supporting max spend per day on the connection level as another line of defense to prevent fraud. We will keep you updated with progress on all of the items above. As always, feel free to reach out if you have any other questions or concerns. Update 6/14: Max spend per connection is now live in your portal. You can configure this in the expert settings on your outbound profile. ### 31. good product, great support, but some reservations **Rating:** 3.0/5.0 stars **Reviewed by:** Rob C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Telnyx CPaaS?** Your technical support is second to none. Highly responsive with extremely qualified experts - couldn't ask for more. **What do you dislike about Telnyx CPaaS?** Our core business is over-the-phone interpreting. With concurrent calls every second and thousands of calls each day, Telnyx is mission-critical to our survival as a business. We cannot afford to be down, ever. Since switching to you, we have had several major issues creating serious service disruptions for our clients - some due to changes made on the Telnyx side without our knowledge initially. At times I question whether the reliability of your service is sufficient for a business like ours. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost savings on calls, reduce internal infrastructure requirements, and eventually with web hooks, significantly expand the functionality of our call management system. **Official Response from Mark Morse:** > Hi Rob, We appreciate the honest feedback regarding your experience on the Telnyx platform. We fully understand that service disruptions are detrimental to all customers and we do everything in our power to prevent them from occurring. We notify our customers of all major changes to our platform that could potentially impact the status of our network and the traffic that running through it. Telnyx would be happy to have a more in-depth conversation with you and your team around how we can continue to work together to find a better way to prepare and communicate these particular changes and how to prevent any negative impact to your specific use case on the platform. Making mission-critical, real-time communications possible is a value that Telnyx strives to obtain 365 days a year, 7 days a week, and 24 hours a day. We hope to continue to work to ensure your experience is an optimal one on Telnyx moving forward. ### 32. We have had a great experience using Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Telnyx CPaaS?** Our Telnyx representative and the tech support staff are great to work with. Porting with Telnyx is much easier than some of the other companies we have worked with. We have never had a phone outage with our clients that use Telnyx. **What do you dislike about Telnyx CPaaS?** I wish there was a way to group clients DID numbers together other than tagging. The price is a little higher than the other vendor we use. **What problems is Telnyx CPaaS solving and how is that benefiting you?** In most cases we are able to quickly and easily port numbers for our clients. In the event we do get a porting rejection Telnyx works with us to get it resolved. I love that we can count on Telnyx to provide a stable phone service product to our clients. ### 33. First-class wholesale SIP provider with awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Operations Manager, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2016 **What do you like best about Telnyx CPaaS?** Telnyx has an outstanding on-net presence, with CLEC status in most of the USA and direct PSTN access to all the major carriers. I especially like their port-in process, they don't charge a fee and their porting team is very responsive. I don't often need to contact support, but when I do they respond immediately and are very diligent about following up to any issue. **What do you dislike about Telnyx CPaaS?** Least-cost routing profile tools would be a good addition. **What problems is Telnyx CPaaS solving and how is that benefiting you?** As a VoIP aggregator, we depend on our wholesale carrier providers to give our customers the best possible service. Moving the bulk of our origination traffic to Telnyx has made that job easier. ### 34. Porting and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Telnyx CPaaS?** Customer service, usability of the website, speed, call quality. It is very easy for me to go in and make bulk changes to my numbers quickly. The website is unmatched in any carrier I've been with. The porting process has been the easiest I have ever experienced. From submitting the port, to the ability to make changes, to the actual go live. It was great. **What do you dislike about Telnyx CPaaS?** Nothing to report . I cant say there is anything to say that I dislike. **Recommendations to others considering Telnyx CPaaS:** Dont hesitate , just make the switch. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I am saving money and time by switching very an expensive and unhelpful carrier. Porting was extremely easy to submit and fast. When the actual switch happened, my clients experience ZERO DOWNTIME. A first for me, I have worked with 3 carriers already and there have always been outages. This experience beat all! ### 35. Solid voip services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Telnyx CPaaS?** Well setup portal. Solid services. Fair pricing. **What do you dislike about Telnyx CPaaS?** I have not run into any issues at this point. The support team has been very responsive. **Recommendations to others considering Telnyx CPaaS:** I've used all of the wholesale voip providers over the last 14 years. Telnyx is definitely a top tier value. **What problems is Telnyx CPaaS solving and how is that benefiting you?** High capacity voice termination and DID origination. ### 36. Telnyx powers our technology and business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2018 **What do you like best about Telnyx CPaaS?** Straight forward, honest, reliable, and seemingly always available tech support. If we have an issue with a customer's VoIP, we know that Telnyx has our back. **What do you dislike about Telnyx CPaaS?** Management of your assets in Telnyx requires a bit more thought than other carriers. DIDs are not prompted to be aligned with a particular customer automatically. You can certainly create the needed Tags on DIDs so you can easily categorize and find the right data, but you must prethink this and ensure you have it complete right from the start. **Recommendations to others considering Telnyx CPaaS:** Best platform for powering your VoIP Practice. Make sure you take care in your setup and you will be fine. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Keeping customer's phone service always up, with all needed features and support at less cost. **Official Response from Mark Morse:** > Thank you for the honest and valuable feedback on the Telnyx platform. We are continually improving the inventory organization capabilities in our portal and currently, our team is working on improving the bulk-editing functionally in specific. This will give you the ability to organize and bulk-edit your DID inventory to easily manage and categorize your inventory. We expect this to go live by the end of Q2. Let us know if there is anything more we can do to improve your experience on Telnyx! ### 37. Everything just works! **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Telnyx CPaaS?** Everything just works, and when I thought it wasn't working their support team was very quick to help. Turns out the issue was on my end but they worked with me to even fix my problem. Best support I've ever had from any of my suppliers. **What do you dislike about Telnyx CPaaS?** So far, everything has met my expectations. The customer portal is always getting upgraded and sometimes I have to hunt around a little to find what I am looking for. **Recommendations to others considering Telnyx CPaaS:** No contracts required, just setup a pay as you go trunk and try it out. You won't regret it. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are my trunk provider for my phone service across Canada in two different phone systems. I am also looking at them to do my cross-connects to improve call quality and this also can be done directly through the customer portal. **Official Response from Mark Morse:** > Hi David, Mark Morse from the Customer Success team here at Telnyx. Regarding your feedback on navigating the portal, I would be happy to take you through best practices and show you some tips and tricks on leveraging the features in your portal. Feel free to send me an email at mark@telnyx.com and we can schedule some time whenever you are avaialble. Thanks! ### 38. Solid SIP Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Brett L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Telnyx CPaaS?** I have used more of the port request feature as of late and it is straight forward and easy to use. Being new to using a SIP provider, even adding phone numbers to our 3CX system has been easy. **What do you dislike about Telnyx CPaaS?** I had to call in three times in order to speak with a rep. **What problems is Telnyx CPaaS solving and how is that benefiting you?** It allows us to maintain end user numbers and provide them with even more support. Telnyx has yet to be beaten. We have had other SIP providers try to sell us but we have enjoyed the support and service from Telnyx. **Official Response from Mark Morse:** > Hi Brett, Mark Morse from the Customer Success team here at Telnyx. We appreciate the positive feedback! You can always reach our sales team at 1.888.980.9750 any time if you have any questions. Let us know if there is anything else we can to do improve your experience on the platform! ### 39. Reliable, transparent, no BS telecom. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Telnyx CPaaS?** Good pricing, good folks to work with. I have used dozens of companies telnyx is easily the best integrator we have worked with. **What do you dislike about Telnyx CPaaS?** Not much, Wish they had a more robust faxing platform. **Recommendations to others considering Telnyx CPaaS:** Good pricing, the value they add is well worth using them over going direct with L3 or Bandwidth. Even at scale. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Low cost VOIP platform with good third party support. ### 40. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Telnyx CPaaS?** The portal, The API and the instant 24/7 customer service **What do you dislike about Telnyx CPaaS?** the rates, some calls to my rate center (which is tier 1 for a lot of carriers) are fairly high, although my orig rate it decent. Port out fees are high, e911 is high. Bandwidth was much cheaper but we dropped them due to how much better the Telnyx experience is. **Recommendations to others considering Telnyx CPaaS:** This is telecom dont be afraid to negotiate **What problems is Telnyx CPaaS solving and how is that benefiting you?** Orig and Term. E911. Moving into SMS. Increased call quality due to being able to anchor media within 30 ms of our datacenter, where we are located that is unheard of. I want to do more api work and lrn dipping **Official Response from Mark Morse:** > Mark Morse from the Customer Success team here at Telnyx. We do appreciate the feedback and glad that you are looking to explore more of our API functionality. Regarding your rates, we are always happy to have a discussion on what we can do on that front. Feel free to give me a call at 1-312-270-8193 or you can reach me via email at mark@telnyx.com. Thank you for being a valued customer of Telnyx! ### 41. Top notch support, control, and features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Telnyx CPaaS?** Telnyx gives us the ability to have more control over the features they offer than other carriers. It is because of that control that we are able to better support our clients. Their NOC team is an incredible resource that provides support beyond their scope in order to make sure their partners can resolve issues. Our account manager, Mark Morse, has been wonderful. He always takes our calls. He will always answer our questions even if it requires him to do a little research. If he doesn't know the answer himself, he will find it, and follow-up. **What do you dislike about Telnyx CPaaS?** Support is done through chat. Most people in our organization prefer it that way. I personally would like the option to be cable to call for technical support. **Recommendations to others considering Telnyx CPaaS:** Give it a try. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have found Telnyx to be a more reliable SIP offering. We have worked with MANY different SIP providers. At this point Telnyx is our preferred vendor. **Official Response from Mark Morse:** > We love hearing about your great experience with Telnyx. Regarding your preference to call our Support team, you can always reach them 24 hours a day, 7 days a week at 1-888-980-9750. ### 42. Reliable and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Gary J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Telnyx CPaaS?** I like the user portal which makes it easy to add new DID's, adjust routes, setup failovers, etc. **What do you dislike about Telnyx CPaaS?** Occasionally I cannot find a DID for a small town or city where we are expanding. **What problems is Telnyx CPaaS solving and how is that benefiting you?** High AT&T bills. We have cut our phone bills in half by moving to SIP. ### 43. King Street Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Telnyx CPaaS?** The customer service, the ability to gather real time reports, the response time to issues **What do you dislike about Telnyx CPaaS?** The fact that only the admin can see invoices **What problems is Telnyx CPaaS solving and how is that benefiting you?** invoice access to sub level accounts ### 44. great VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2018 **What do you like best about Telnyx CPaaS?** great voice transmission and great pricing **What do you dislike about Telnyx CPaaS?** here is nothing to dislike at all with this product **What problems is Telnyx CPaaS solving and how is that benefiting you?** savings and better voice and reliability ### 45. A+ SMS Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Todd M. | Owner, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Telnyx CPaaS?** I’ve been a customer of Telnyx for several months and not only do they offer 24/7 support but their platform is top notch as well. I never had an issue with them and their team has always been helpful. **What do you dislike about Telnyx CPaaS?** I can’t think of anything I don’t like about this company except for now finding them months earlier. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I’m able to reach a high percentage of my subscribers via SMS and noticed a huge increase in subscribers response. ### 46. Amazing SIP Carrier with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander C. | CTO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Telnyx CPaaS?** Their price is amazing, and any issues we have are resolved very quickly. We have been working with them for almost 3 years now and haven't had many major outages or issues. We use them for all of our clients on our TLDCRM Platform. They got us up and running in almost a day, which was impressive. We had a disaster with a previous provider and they did everything they could to get us back on our feed. Came highly recommended from a client of ours! **What do you dislike about Telnyx CPaaS?** There is a separation between the systems used for Normal phone calls and predictive phone calls. Having two systems makes it harder for us as we have to create a bridge between the two to get predictive dialing working. Their predictive dialing service is also outdated and using an older version system that makes CDR report consolidation difficult. **Recommendations to others considering Telnyx CPaaS:** Thier price is amazing, and support is top notch. I'd recommend going with them for sure. Their new platform for CDR Reporting and organization is amazing. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx for all our inbound and outbound calls for our clients so that we can run our TLDCRM System. It allows us the flexibility to work with a top tier phone provider and keep our clients happy and using the latest codecs and software development techniques. ### 47. Wonderful switch to Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Telnyx CPaaS?** Up time has been good. The user panel is feature rich. Support is knowledgeable and easy to work with. **What do you dislike about Telnyx CPaaS?** The system is not able to alert you when a sip trunk is down. **Recommendations to others considering Telnyx CPaaS:** Good service. Good price. Good support. And the service actually works as advertied **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have cut typical bills in half. Call quality and support is good. **Official Response from Mark Morse:** > Thank you for your detailed feedback on the Telnyx platform. Regarding your feedback around alerting, we are currently developing a notification system that will alert you when a trunk is down, if we see obscurities in your traffic, etc. This will be live by early June. We are also glad we have been able to cut your bills in half. Thank you for being a valued customer of Telnyx. ### 48. Amazing SIP Provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Telnyx CPaaS?** Reliable SIP service supported by a great team of helpful people! Great prices, love the flexibility, and lots of robust features. Very glad to finally have a way for end-customers to manage some routine requests themselves via Managed accounts. Thanks so much for your ! **What do you dislike about Telnyx CPaaS?** Not a downside, but Telnyx does go through growing pains from time to time, resulting in slightly longer wait times for support. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Offers crystal clear VoIP service for my hosted phone customers. My PBX now offers SMS with their service as well, which is becoming requested frequently by businesses. **Official Response from Mark Morse:** > Hi Jill! We appreciate you taking the time to submit your feedback. We have a feature called 'Organizations' that allows you to add a new user by email and grant them permissions to see sections of the portal such as pricing, reporting, number inventory, etc. Feel free to email success@telnyx.com and we would be happy to guide you through how to set this up. ### 49. Very quick and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Telnyx CPaaS?** I enjoy the automation behind it and the ability to chat with someone on the site if needed. **What do you dislike about Telnyx CPaaS?** I honestly like everything within Telnyx. Not sure on any issues. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I have setup some automation with Telnyx for mobile applications, desktop applications, and other needs with Telnyx's API. We also use Telnyx as an upstream SIP provider. ### 50. One of the best VOIP businesses out there **Rating:** 5.0/5.0 stars **Reviewed by:** Marius M. | DevOps Engineer, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Telnyx CPaaS?** Great support Knowledgeable people The portal UI is responsive and modern The prices are very competitive as well **What do you dislike about Telnyx CPaaS?** Really, I can't think of anything at the moment. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I'm trying to launch my own VOIP business and Telnyx has been my service provider. ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+13%3A39%3A18+-0500&secure%5Bsession_id%5D=d44e71f6-10ae-46e9-865d-b91227b14c29&secure%5Btoken%5D=6e82cdc653e4b90dac9d093cd9c1c4c52952a36d45fc4fd0b62b7eef41311945&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)