Telnyx CPaaS Reviews & Product Details

I've been testing out a few SIP trunking providers to figure out who gives me the best combination of call quality, support, and overall value and Telnyx has been the most solid so far. One of my favorite features is their SIP Call Flow Tool. This thing has made troubleshooting so much faster for me. I haven’t seen anything like it on other platforms.

Call quality is excellent, very clear and consistent. The platform also has SSO, which is a small thing, but it makes logging in quicker when I’m juggling a bunch of tools. Review collected by and hosted on G2.com.

I did run into some confusion when setting up a CloudUCM PBX, and the documentation felt a little lacking in that area. I had to lean on support more than I expected. That said, their live chat support is great. Nolan helped me sort through an issue I caused myself, and the response was quick and helpful.

I'd love to see them offer a better way to manage multi-tenant setups for MSPs or resellers, but overall, it’s been a great experience. Review collected by and hosted on G2.com.

What I like most about Telnyx is that there's always someone to help you in the chat, not a bot. The ease of use and the number of options make it superior to Twilio. I was able to migrate my Skype number with them super easily—the best thing for me. Review collected by and hosted on G2.com.

I haven't found anything I don't like so far. Review collected by and hosted on G2.com.

It was easy to get in touch with a sales person and they answered the litany of questions I had. Then when i finally set up the initial SIP Trunk we needed it was very easy to deploy without any individual from their side needing to be involved. The ability to easily setup features we need for our incoming and outgoing services was a pleasant surprise, and then getting the service integrated with our Avaya IP office 500v2 was very easy. We frequently have 5-8 calls coming in and going out at all times during the business day, and we are hopeful that this will meet our needs over our existing provider, Nextiva. Review collected by and hosted on G2.com.

I was a little upset about the "Level 2 Verification" failure for a business that has been operating for 8 years now. They denied the first one, then you have to email a trouble ticket and they have you start your communication with an "AI" system that does not understand what you are saying and you finally have to specifically ask it for a customer support rep, and even then i had to message them directly to get someone started. Fingers crossed this works out. Review collected by and hosted on G2.com.

The Web Platform is easy and intuitive—I think it's the best on the market. We love its ease of use and the fact that we can do 99% on our own. Review collected by and hosted on G2.com.

2025 Update:

Telnyx continues to face significant operational inefficiencies in customer support and sales. To improve overall user satisfaction, enhancements in response times, escalation procedures, and communication transparency are essential.

While Telnyx offers tiered support plans, the level of service appears to be directly tied to the pricing structure. Our attempt to transition to the Grow Plan was met with resistance, as neither the sales team nor the Director of Customer Success showed willingness to move us from a grandfathered 60/60 billing arrangement.

The company's persistent failure to respond to both sales and support inquiries in a timely and professional manner raises serious concerns about its commitment to customer service—even for those with formal agreements in place. It is disappointing to witness a once highly regarded company prioritize revenue generation over customer relationships.

Telnyx, your success is built on the trust and loyalty of your customers. Without them, there is no Telnyx. We hope to see a renewed focus on customer-centric values before long-term relationships are irreparably damaged. Review collected by and hosted on G2.com.

What I like best about Telnyx CPaaS is the combination of reliable infrastructure, responsive support, and clear documentation. It made the process of integrating SMS into my application much smoother than expected. Their platform gives you control and transparency without unnecessary complexity. Review collected by and hosted on G2.com.

While overall the experience has been positive, the initial learning curve was a bit steep than expected. That said, their support team was very helpful in bridging those gaps. Review collected by and hosted on G2.com.

Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer.

Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. Review collected by and hosted on G2.com.

So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. Review collected by and hosted on G2.com.

Very fast implementation, reliable, very fast verification process, good security practices. It covers variety of features such as programmable calls, sending messages, record phone calls which we are using frequently in our application. Review collected by and hosted on G2.com.

There was a time that our account was blocked due to frequent sending of requests and had to wait for a long time and call internationally to get them to unblock it, but after the call it was pretty fast moving forward. Review collected by and hosted on G2.com.

Great service, never have issuses when we do they are quick to respond and resolve the issues. Tech support is fast and competent.

Service is very dependable and Review collected by and hosted on G2.com.

New portal is not as simple as the old one occasionally have to search for items. Review collected by and hosted on G2.com.

Telnyx offers excellent call quality, transparent pricing, and powerful self-service portal that gives us full control over our telephony setup. The platform is flexible enough to suit wide range of use cases. And the customer service is very responsive and is available over chat whenever needed. Review collected by and hosted on G2.com.

While the platform is very capable, a dashboard or metrics of usage costs to manage at granular level would very helpful which is not yet there and we have to keep an eye out to manage our costs. Review collected by and hosted on G2.com.

Telnyx stands out for its reliability, scalability, and seamless integration capabilities. The platform offers robust APIs, excellent customer support, and competitive pricing, making it a top choice for businesses looking to enhance their communication solutions. Highly recommended! Review collected by and hosted on G2.com.

The only thing I dislike about Telnyx is the new graphical interface they introduced. I feel that the previous version was more detailed and easier to use Review collected by and hosted on G2.com.