--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-08-09' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. professional and reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** an nooman e. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Telnyx CPaaS?** awesome support clear and simple application for use affordable prices **What do you dislike about Telnyx CPaaS?** I really couldn't find anything to fault their service. **What problems is Telnyx CPaaS solving and how is that benefiting you?** the telnyx service helped me to engage with my customers and found other prospects. ### 2. Seamless Experience with telnyx integration **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** The Integration Documentation was super helpful and Both The webRTC SDK and the API integration was seamlessly simple **What do you dislike about Telnyx CPaaS?** Nothing as of now. The more functionality like transfer and conference on SDK side would be a plus. **What problems is Telnyx CPaaS solving and how is that benefiting you?** It is using for lead generation for me ### 3. Telnyx is OK, with a 99% success rate **Rating:** 3.5/5.0 stars **Reviewed by:** Nigel H. | Technical Architect/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** We used SMS messaging, SMS Hosted lines, MMS files. Everything worked 99% of the time. We used Telnyx for 2 years and sent 160,000 SMS per day. The system kept up and worked OK. They have a great API to do 99% of the tasks. After 2 years of pointing out issues and getting them resolved, Telnyx has evolved slowly and improved. **What do you dislike about Telnyx CPaaS?** We had some time-sensitive SMS sending and SMS responses and we would have a 1% lost rate. Telnyx does use a downstream provider to do the SMS sending, the provider did not meet our level of accuracy and dependability. They did improve over the 2 years but we felt like we were the testers, finding and explaining the issues and pushing to get them investigated and resolved. We had issues sending to some carriers and Telnyx blamed the carrier but in reality, it was their downstream provider that had issues with the carrier and it wasn't the carrier in reality. We had to put in a lot of checks and file a lot of tickets to get the system to 99.5%. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Delivery receipts coming after a few hours with the wrong status...when it was sent successfully. Some error codes were not explained enough so we had to handle these errors accordingly ### 4. Fast, efficient and easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Rick D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Telnyx is quick and easy to set up. Their multiple billing profiles help designate costs, and adding features to our services is fast and efficient. They are security conscious. **What do you dislike about Telnyx CPaaS?** Login time out. Sometimes I keep the tab open, only to be pulled in another direction and when I get back I have to log back in. I have completed some of the getting started steps and they still show up on the home page. These are not a big deal, but I like things complete 100% so it messes with my OCD. **Recommendations to others considering Telnyx CPaaS:** I have ported many numbers their port team is top-notch. Support has been able to assist quickly and resolve the one problem I had quickly. Overall a great company to work with. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has helped consoladate services and allows me to use our PBX as a messaging client as well as SIP provider. Prior providers would not work in this way. Telnyx has also generated a huge cost savings. ### 5. Best of breed within CPaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Telnyx CPaaS?** Great portal and I don't have to deal with "region spaghetti" like Twilio. Also the volume pricing is great. **What do you dislike about Telnyx CPaaS?** Logging into the portal with Google SSO takes a while, but that's nothing more than a minor niggle. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Provides telephone numbers that meet our requirements through a developer friendly API. ### 6. Reasonable pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Charlton L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Telnyx CPaaS?** We like Telnyx. The service has been reliable, and the cost suits our usage. **What do you dislike about Telnyx CPaaS?** The service has been reliable however, certain features are difficult to set up. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Cost of phone services ### 7. Telnyx, top tier call termination, not very competitive rates **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Telnyx CPaaS?** Very few complaints on call termination. System portal response is quick. **What do you dislike about Telnyx CPaaS?** Ticket turn time is hit or miss. Sometimes I do not know if they have received my trouble ticket or not, but when they do respond, it is resolved quickly. Unable to negotiate a line of credit despite multiple promises to offer one. **Recommendations to others considering Telnyx CPaaS:** If looking for a high-quality, top-tier vendor for SIP call termination, Telnyx will keep your complaints to a minimum and allow you to focus on growing your customer base. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Looking for top-tier call termination for our most important clients. Have only had 2 complaints generated out of 55 customers. Their quick response to tickets, when they respond, keeps my ticket turn time to a minimum and by having few issues, I can spend my Operations time on other, profitable tasks for our company. ### 8. Telnyx Team works hard **Rating:** 3.5/5.0 stars **Reviewed by:** Shaun G. | Director of Network Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** I like the interactive portal and online tools that are available. the billing aspect of the portal is very useful for our team to reconcile the invoices and track payments online in near real-time. **What do you dislike about Telnyx CPaaS?** The inability to change or direct certain notifications to different email addresses - for instance, Billing details should only go to the billing team and Engineering emails to the engineering team. Support-related emails should go only to the technical support team. **Recommendations to others considering Telnyx CPaaS:** Email first and then call support for the best results. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Least Cost routing has its benefits and also its challenges, for instance - we have multiple termination carriers, and while we can select what carriers are in route, we can't always police their route performance or reliability to provide consistency and proper cause code treatments in a switched VOIP environment in real-time. ### 9. Great service. Great Value. **Rating:** 5.0/5.0 stars **Reviewed by:** Albert F. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Telnyx CPaaS?** The interface is clean and easy to navigate through. The service status page is continuously updated so you always have an idea of what's going on. Great value for everything you get. Very well documented. Tons of features. No contracts. **What do you dislike about Telnyx CPaaS?** I have been using the services for a year and a half and I haven't found anything I dislike yet. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They have been very quick to mitigate and communicate their efforts during a DDoS attack when other providers took much longer to communicate and resolve issues. They are consistently adding new features to the service. ### 10. Cost Effective SIP Management **Rating:** 5.0/5.0 stars **Reviewed by:** Geri V. | IT Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The ease of use really helps us actively grab new phone numbers and assign them to our Genesys Phone system. This alongside the SIP trunking and Connection management to outside sources, we can configure this tool for all our daily needs in an Enterprise environment. **What do you dislike about Telnyx CPaaS?** I haven't found many things I didn't like. Outside of very competitive costs, I don't think it's something I can dislike. We accomplish all that we need to do with Telnyx and don't need to look elsewhere. **Recommendations to others considering Telnyx CPaaS:** Cost Effective Solution for the Enterprise. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx to purchase and assign DIDs to our Genesys Cloud phone system. The ease of use allows our Tier 2 team to perform the tasks and reduces man-hours to obtain the DID itself. ### 11. Overall pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Paul K. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Telnyx CPaaS?** Control over your trunks, create/delete/modify. **What do you dislike about Telnyx CPaaS?** A few times there have been numbers in rural areas show that they were portable, then after a week or so into the porting process, the number is not portable. **What problems is Telnyx CPaaS solving and how is that benefiting you?** access to sim cards/networks is nice. ### 12. So much promise, so little service... **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Telnyx CPaaS?** Pricing at Telnyx is beyond competitive. They were quick to get the basics of 10DLC completed, and the calling side of the platform is powerful and well-equipped for most solutions. **What do you dislike about Telnyx CPaaS?** If you need technical support, you are out of luck, because Telnyx support is the worst I have experienced in over 30 years of working with vendors. The support is chat only, everything is run through an ill-equipped, and poorly trained first line of support, I assume it's offshore, so yes, they have 24x7 support...if you don't need qualified support at any time of day. The support approach reminds me of the old "call-screeners" used in the 90's, they log calls and someone else tells them the solution, then they try to pass it on to you without actually knowing what to do next if it doesn't work or make sense. Solutions take weeks, not days, and the daily "we are still looking into it" canned emails harken back to a long-outdated practice of bloating "response time" metrics. Even if you have a contract, your only avenue of good support is through your customer success manager, so at least you have someone to escalate to when you're exhausted from trying the proper channels. We want to love them so bad, we want to stay, but after 2 years and no improvement in support, we are planning to move on. So, make sure your team builds a bulletproof solution and your contract is large, else, you should probably pay more and go with the 800 lb gorilla in the space. **Recommendations to others considering Telnyx CPaaS:** Make sure to have access to 2nd level support written into your contract with meaningful SLA's. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Sending SMS messages to customers using a scalable platform. We rarely have speed or engine performance issues, so we have scaled quite rapidly when needed without downtime. Cost savings over the big players in the space has also a big benefit. Billing and reporting is fairly robust given the size of the company, and complexities around managing a CPaaS multi-channel solution. **Official Response from Mark Morse:** > Hi there, We sincerely apologize for the experience you have received & appreciate the feedback provided. Can you send our Head of Support and I a direct email at alexc@telnyx.com & mark@telnyx.com with the email you created your account with so we can dive into your tickets further? We'd love to locate & investigate the poor support you experienced to address your issues along with working to help prevent it from happening again. Our Support Team is in-house & Live Chat isn't the only platform we provide support through, you can also reach out to us through email or phone too if you'd like - https://telnyx.com/contact-us We look forward to hearing from you and continuing our relationship moving forward! ### 13. SIP Trunking - Class above the rest! **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas L. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Telnyx CPaaS?** The site is very well laid out and you will be up and running in no time. One of the very few carriers that allow you to create SIP trunking with IP address (with multiple routes in case of failure), SIP credentials, or via FQDN. Porting tel #'s in Canada and US is a breeze with their forms (no mistakes) and the Porting Team is very responsive. Fraud control by limiting via $ amount on the SIP trunk is a plus. **What do you dislike about Telnyx CPaaS?** The Telnyx site is ever-evolving and being with them over the last 7 years has seen many changes implemented. Visual reporting can be augmented even further than what has been put in place and creating a parent-child relationship in their portal to make resellers provide access to the site to their customers has been a "Want" for some time. **Recommendations to others considering Telnyx CPaaS:** Start the trial. Buy DID. Provision SIP trunk. You will then understand how "Easy" it is **What problems is Telnyx CPaaS solving and how is that benefiting you?** Providing SMS/ solutions. Reduction of fraud by limiting $$ spend on the the SIP trunk. The carrier has allowed us to have peace of mind when dealing DDoS attacks by protecting their core network with Cloudflare. ### 14. Best mix of services and tools to build out features that customers want **Rating:** 5.0/5.0 stars **Reviewed by:** Jake B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Telnyx CPaaS?** Telnyx allows me to rapidly deploy services in a granular way for my customers, which also allows me to be flexible in developing new or enhanced network services. **What do you dislike about Telnyx CPaaS?** While the reporting facilities are excellent and very detailed for every service and tool that Telnyx offers, combining usage reports from Telnyx to create my per-customer synthetic billing can be complicated because of how specific and detailed Telnyx' billing can be. **Recommendations to others considering Telnyx CPaaS:** Transparent billing of services and features provided, and rapid deployment make Telnyx stand out. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Faster deployment of feature requests, both novel and industry-standard for my business, such as SMS and voice verification tools, not to mention being my 4G/WWAN backbone for my customers. ### 15. An Outstanding SIP Trunk Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The overall ease of use with their online portal to manage all of the services we have with them is great. It is modern feeling and everything is nicely laid out. On top of this, their systems remain online practically all of the time and we never have any downtime at all. Call pricing per minute is one of the cheapest I've seen and call quality isn't sacraificed. They also work with 3CX as a preferred SIP Trunk vendor, and that has also made using them the no-brainer choice for us. **What do you dislike about Telnyx CPaaS?** So far there is not much to mention that I don't like with Telnyx. For us, we do payments via check, so the process for that could be improved. I know it's not a common payment method in this day and age, but it's the only negative thing I can think of about Telnyx in our situation. **Recommendations to others considering Telnyx CPaaS:** It doesn't hurt to compare and test other products when looking at Telnyx, but just know that they do have their products and solutions ironed out and they are awesome to work with. I will always recommend Telnyx for anyone looking for a SIP Trunk provider, and have recently recommended them to many others. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We needed a well-known and supported SIP Trunk provider for our situation. We host a 3CX phone system and use them as our main trunk provider. Integration was seamless, and even porting over all of our numbers was no-sweat. We have a high quality SIP trunk at a fraction of the price of competitors and we're not sacrificing anything in the process. It's a win-win. ### 16. Very easy and handy **Rating:** 4.5/5.0 stars **Reviewed by:** Sameer B. | Regional Director - USA & Europe, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Telnyx CPaaS?** This is the best platform for retail or enterprise sector where you have all the options ready around with just a click . They have good support and sales . You can make changes any time to the trunk as per your requirements and the software is very easy to manoeuvre with all the required options you say. **What do you dislike about Telnyx CPaaS?** Sometimes the lines have FAS, that they should eliminate, the rest all work well. No bugs in the software. **What problems is Telnyx CPaaS solving and how is that benefiting you?** When we talk to their support or sales about any problems, they have quick answers and resolutions too. This is someting I liked about them . Its kind of one stop solution . ### 17. Solid VoIP Provider **Rating:** 4.0/5.0 stars **Reviewed by:** George H. | Chief Excellence Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The best thing we liked about Telnyx was how friendly and intuitive the user interface was - easily figured out how to use Telynix without any guidance but support was also friendly when needed. **What do you dislike about Telnyx CPaaS?** Would prefer if there was a built-in system for SMS features instead of just API and using a third-party service. That part took longer than expected to setup as we needed to use Zapier or something similar. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have not encountered any major problems. There were at times where the service would go down due to DDoS attacks but they've handled it fairly well, which speaks volumes compared to other VoIP providers. ### 18. Amazing telephony and amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Telnyx is quick to respond from both a sales and a service perspective. During a massive DDoS attack on our previous provider, Telnyx was able to get us some amazing porting options and process the ports at a much faster rate than we typically experienced coming from other carriers. **What do you dislike about Telnyx CPaaS?** Faxing is slightly confusing at this point in time but see them constantly working on services (including their fax service) and I'm excited to see how they continue to improve. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx offers amazing VoIP trunking services with incredibly high reliability due to how they've constructed their infrastructure. They've done all of this while keeping costs incredibly affordable which makes it easy for companies like mine to offer incredibly competitive VoIP services to my clients in a market where major providers continue to take advantage of the typical lack of competition in the area. ### 19. Instant communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Telnyx CPaaS?** When using the SDK, if there is a problem, we will communicate with the developer immediately, they will always reply immediately and help us deal with the problem **What do you dislike about Telnyx CPaaS?** Sometimes log information is required every time a problem is found, but these are not generated, and only one id can be provided, which may be troublesome at this time. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They helped solve the functional requirements of our project, better help our project launch online, provide us with a good experience, and provide a good experience for our customers ### 20. Intuitive User Expereince **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The user interface is very easy to use. The ease of purchasing DIDs. SMS DIDs with easy setup. 3CX is the primary software we use with Telnyx. We piloted with flow route. **What do you dislike about Telnyx CPaaS?** Sometimes it takes several clicks to get to your destination. I haven't found anything that didn't work. I can't really think of any features that are missing or needed. **Recommendations to others considering Telnyx CPaaS:** Since hosted SIP trunking is easy to use, I recommend trying several providers before making the Telnyx commitment. Although I think you'll find that Telnyx offers every feature that any other provider will provide, the Telnyx UX is top-notch compared to the others. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use 3CX as our PBX and Telnyx is one of the templates available. Pricing is better than most other SIP providers. With the easy UX it saves time setting up new services. ### 21. Its a best alternative to twilio **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh S. | Technical Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Telnyx CPaaS?** Documentation is always upto date. Migration from any twilio quite easy. Support staff is helpful always around to take your app to next level with innovative approach. **What do you dislike about Telnyx CPaaS?** Very less known examples available outside the portal. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides communications services which helps us setup a core part of complete tech support infrastructure ### 22. Great company with a great team to back any business. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | vCIO Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Telnyx CPaaS?** Telnyx brings a new feeling to VOIP and b2b services. Their approach doesn't meet current standards it sets them. They provide a backing of people who care about offering their clients best in class services and support. Check out their wireless data cards as a great cellular failover for your day to day business clients. It's a cost effective way to provide service when all else fails. **What do you dislike about Telnyx CPaaS?** Because they only sell new phone numbers the inventory is limited. You may not find a good number you want. But you will know the number you get is new which is the best thing for new businesses. **Recommendations to others considering Telnyx CPaaS:** Telnyx is a good quality provider for voice and data services. They are constantly growing and have staff that actually cares. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Low cost of internet redundancy and good service from the phone service. Low costs and great service. ### 23. Quick to respond in chats and knowledgeable. **Rating:** 4.5/5.0 stars **Reviewed by:** Seldon M. | Telecom Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Very helpful in chats and automation works well when using call I.D. to reference failed call examples for debugging. I like to use the debugging tool. I don't know how it compares because Telnyx is our only provider. **What do you dislike about Telnyx CPaaS?** Sometimes have trouble with porting request responses not being more specific on why the paperwork was rejected. Seems like a "canned" response listing all possible scenarios for rejection. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have been using Telnyx as our provider/carrier as long as I have been employed here so really not any problem solving, just providing quality service to our customers. ### 24. Telnyx Has Expanded Our Communications Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Telnyx CPaaS?** The Telnyx website is extremely user-friendly. We purchased our phone numbers and were up and running within minutes! When we had an issue, we were able to chat with the Telnyx Support Staff with virtually no wait at all. All of our questions were answered in non-condescending, easy-to-understand language; the Support Staff are extremely friendly and professional. **What do you dislike about Telnyx CPaaS?** Our only "complaint" is that we're limited to ten outbound calls; however, we've asked to have that "default" restriction lifted (it's our understanding that all Telnyx accounts have this limitation). **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have been able to exponentially increase our ability to communicate with our clients/base. We've been able to take our business to the next level. The uptick in communications thatTelnyx has given us has allowed us to be considerably more productive! ### 25. A great solution for voice traffic among airgapped business entities **Rating:** 5.0/5.0 stars **Reviewed by:** ef b. | It manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Telnyx CPaaS?** Account reps are quick to setup a conference among our IT department heads and executive offices even during the covid home workforce. **What do you dislike about Telnyx CPaaS?** I would really like to see a filter solution for eliminating scam callers who light up our switchboard phones by dialing all of our extensions in sequence. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We have several pbx in use-we left our prior provider because they could not offer connectivity to every system in use thus forcing us to search for a new connectivity solution. Telnyx immediately worked with every system, even those airgapped for security purposes. ### 26. Telnyx has been reliable. Setting up a call control app is confusing though **Rating:** 4.0/5.0 stars **Reviewed by:** Irvin B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Telnyx CPaaS?** Telnyx has been reliable, it is easy to set up new numbers and to integrate sip trunks. We use Telnyx with our 3cx platform for both phone calls and text messages **What do you dislike about Telnyx CPaaS?** Telnyx has limited integration for apps like Make or Zapier to pull call data for reporting Dashboards Currently Integrations are only available for call controls **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has provided us with reliable sip trunks and includes the ability to use text messaging with the same number as we make and receive calls with. Our previous vendor did not provide text messaging ### 27. It gets the job done. **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole C. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Telnyx CPaaS?** They have a lot of phone numbers available for purchase, and when they are good, they are perfect; when we first started using them, the response time was great but over the years, its hit or miss. **What do you dislike about Telnyx CPaaS?** The response time for the past year, it was taking between 12-24hrs for the support ticket. The support number isnt very helpful either. We would call, and no one would be available to take the call, and we got left in limbo for a very long time. I think they have finally hired more people and now the wait time to speak with someone via chat has been a lot shorter wait time. Another issue we have is when we need to contact chat to debug a call, they ask the same questions over and over even if you sent the information already and they almost never take any type of responsibility for anything. It doesn't matter what it is, even if it may be an easy fix they will make sure they say they are not responsible for that issue. I think it would help a lot if they did actually accept responsibility when it is them and that way we can move on from the situation. **Recommendations to others considering Telnyx CPaaS:** Do your research and always have a backup plan. We had a really big issue that shut down our account and there was no one who could help us in a timely matter. It took over 3 months to even get an answer about what had happened. **What problems is Telnyx CPaaS solving and how is that benefiting you?** There was a significant issue that happened with Telnyx, and it took entirely too long to get situated, and I don't belive it was handled well at all. We constantly got the runaround. ### 28. Telnyx has excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** catie j. | csr, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** I really like Telnyx's inventory of numbers and if a number isn't available, but is listed, the customer service team is very helpful. **What do you dislike about Telnyx CPaaS?** I don't like how many times it takes a little while for the chat to respond and many times we have to email separately as well as ask the chat a question. **Recommendations to others considering Telnyx CPaaS:** The support is unbelievable, they are super responsive and really want to help you. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The problem we are solving the most with Telnyx is getting great phone numbers to be utilized in a myriad of ways. ### 29. Telnyx is not just a simple SMS or Toll-free number - it's in fact all-in-one efficient comms app **Rating:** 5.0/5.0 stars **Reviewed by:** Rongen R. | Digital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Telnyx CPaaS?** I like Telnyx products and services and with their phone numbers and offices being available globally. Their system/platform is super neat, clean and easy to use, even a non-tech user can follow through their documentation and implementation procedures. The support is superb! **What do you dislike about Telnyx CPaaS?** I can't think of any. Their services work perfectly with our 3CX platform. **Recommendations to others considering Telnyx CPaaS:** If you're looking for an office number or SMS number, don't just stop there. Explore other capabilities that Telnyx has to offer. They look expensive and hard to reach but they are actually reasonable and super fast and friendly in terms of support. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We needed to send out SMS from 3CX. We realised they also have toll-free number, voice API, branded calling, Whatsapp integration and many catered solutions which our company really needs. ### 30. Telnyx is a really good company. Great Support. **Rating:** 4.0/5.0 stars **Reviewed by:** Steele B. | Network Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Telnyx CPaaS?** Just a great company. Tech support is probably some of the best I've ever experienced. They get it. **What do you dislike about Telnyx CPaaS?** Not a whole lot. I wish there cellular date was cheaper by the megabyte though. And I wish they let you attach your own DID's to the sime card. **Recommendations to others considering Telnyx CPaaS:** Telnyx is probably one of the best companies I've ever worked with **What problems is Telnyx CPaaS solving and how is that benefiting you?** Took a 3 person law small law firm that was paying over 200.00 a month for phone services down to around 4.00 a month with Telnyx. ### 31. Most reliable, tech & developer friendly SIP carrier and Trunking Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Senior Full Stack Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Telnyx CPaaS?** Have worked with Telnyx since they began and they have maintained the "Stripe-Esque" agility, bleeding-edge feature evolution, and maintained competitive enterprise reliability, price, and onboarding/support. **What do you dislike about Telnyx CPaaS?** Direct Integration support / wizardry for PBX or VoIP solutions like 3CX, Microsoft Teams, or CRM/ERP applications like Dynamics 365 would be great, or a developer/partner program for building verified or certified integrations (we already do this) directly with Telnyx in a shared marketplace, would help with visibility to that market. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Replacing POTS, Landlines, Mobile IoT Cellular Data Concerns, 2FA, eFax/T.38 Fax, Conferencing, Web Meeting, SMS/MMS-for-Business, Webhooks, CRM/ERP Telephony Integration, Call Center Solutions ### 32. Super Dependable and Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Telnyx CPaaS?** The functionality and ease of access in their portal. It really does do everything that you'd like it to! **What do you dislike about Telnyx CPaaS?** Honestly, the onboarding and training could've been a bit better. Their system is very complex, and it takes a bit to figure out how to best use it. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Managing a massive amount of customers that have origination and termination needs. Being able to congregate and not manage each account and number individually was a lifesaver. ### 33. Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Loraine o. | Customer Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Telnyx CPaaS?** I like how easy it is to do things in their interface **What do you dislike about Telnyx CPaaS?** Nothing at this point. All services are fine! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Serving our customers is easier when we are offering Telynx ### 34. A reliable and inexpensive service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Telnyx CPaaS?** The cost and stability of the phone service **What do you dislike about Telnyx CPaaS?** The lack of ready-to-use interfaces for certain services (FAX, SMS, etc.) without having to develop our own tools. **Recommendations to others considering Telnyx CPaaS:** Am French speaking, so if you need a French speaking reference, it will be my pleasure. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We switched to Telnyx following numerous DDOS attacks on VIOP service providers which seriously disrupted our business. Since we've been with Telnyx, we haven't had any reliability issues. ### 35. Good way to add texting capabilities to your website **Rating:** 4.5/5.0 stars **Reviewed by:** Tom H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Telnyx CPaaS?** It's relatively easy to code and set up texting features on your website using Telnyx **What do you dislike about Telnyx CPaaS?** Their fraud prevention team needs to communicate better with their customers, our account was hacked and it took awhile to resolve. **Recommendations to others considering Telnyx CPaaS:** It's an affordable option and there are no minimums like with other companies. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx allows you to set up two way texting capabilities through a web interface for various SaaS products. ### 36. Exceptional Customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy L. | Service/Technical Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The customer support has been nothing but helpful. Quick on fixing issues. **What do you dislike about Telnyx CPaaS?** It's gotten better, but there was some periods of downtime. I know this was due to DDoS, but it affected our operations. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We no longer rely on the 1000's of POTS lines, and now have everything on SIP, which Telnyx customer support was great on helping change over. WE are saving about $2,000 a month on phone bills. ### 37. Best SIP Trunk provider that I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Sacha B. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Everything just works right. They seem to use the best technologies available to power their systems. They react quickly to security concerns. They continuously innovate and add new features & services. **What do you dislike about Telnyx CPaaS?** There's not a lot missing from the platform that I know of. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I'm providing SIP trunking to several clients that are running on 3CX, Asterisk based PBXs, and FreeSwitch based PBXs. Their text messaging also works as expected. ### 38. Fast set, reliable, very good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Setting up a connection with telnyx is super easy. Their own docs are very well laid out and easy to follow. The defaults are great starting points. Compared to twillio the set up is wayyy easier and compared to other providers the reliability is also way higher. **What do you dislike about Telnyx CPaaS?** Support could be faster on the chat, however for production issues thier phone support is stellar. **Recommendations to others considering Telnyx CPaaS:** Amazing platform well laid out and no compromise backend. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use telnyx as one of many connections for our communications platform. Telnyx allows us to be competitive in a space where there is lots of competition. ### 39. Telnyx is one of the companies we use for our CPaaS solution. It works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Telnyx CPaaS?** It works like a charm and is stable most of the time. The documentation and knowledge base is very robust, making it easier for our developers to use. Its lower prices and easy access makes it a fabulous platform to be on. **What do you dislike about Telnyx CPaaS?** The logging and troubleshooting tools could use some work. Also, while the platform is mostly stable, we've had more than a couple outages and the statuspage for Telnyx seems to always be up/down on a daily basis. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Again, We're a CPaaS solution. We use Telnyx for DIDs and SIP connections. ### 40. The Telnyx platform is easy to use and the tools are very useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Luis O. | Director of Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The most we use is the messaging service and the API.the documentation is also very good **What do you dislike about Telnyx CPaaS?** Reporting could be better and a dashboard could be good also. **Recommendations to others considering Telnyx CPaaS:** If you want to grow your business and maintain effective communication with your customers Telnyx is the solution. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The internal communication in our company and the service to our customers. ### 41. Professional team, great product **Rating:** 4.5/5.0 stars **Reviewed by:** Anoosh R. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The interface is amazing. At the point we looked at them they didn't have the APIs to replace twilio (they now do), but they have grown so much. pricing is competitive. **What do you dislike about Telnyx CPaaS?** The same amazing interface can be a little confusing in what is under what. **What problems is Telnyx CPaaS solving and how is that benefiting you?** replacing twilio ability to do faxing fast and reliable messaging ### 42. So far it has been a good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Telnyx CPaaS?** I like the user interface and the support. The quality of the services is something I can trust. So far it has been very reliable with no downtime experienced. **What do you dislike about Telnyx CPaaS?** I have not had bad experiences. any problems support is very helpful/ **What problems is Telnyx CPaaS solving and how is that benefiting you?** As a carrier, they provide reliable services for communication needs. ### 43. Good company - Reliable service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Telnyx has lots of capabilities. They seem to weather DDOS attacks well. Our service has been reliable and the pricing is competative. They are a bit more expensive than our last provider, but the service seems solid. **What do you dislike about Telnyx CPaaS?** I've signed up for their service notifications. While I do like being informed, there are a lot of notifications for things I don't use. I wish there was a way to sign up for notifications for only certain services. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx for simple SIP trunking. It's worked well so far. ### 44. Telnyx is the BEST!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Telnyx CPaaS?** The ability to turn up SIP in less than a minute, the ability to submit and manage the port process and the ability to access an intelligent portal that enables you to easily help yourself and need very little support. **What do you dislike about Telnyx CPaaS?** Nothing!!! The service enables you to manage your own dial tone and your customers. **Recommendations to others considering Telnyx CPaaS:** If you are selling phone systems and SIP this is the product for you. You have complete control of your SIP/Dialtone and the porting process. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Turning up SIP in less than a minute. Being able to manage the porting process. ### 45. Great service and features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** Telnyx service has been pretty rock solid. Any issues with porting numbers into our account have been handled expediently by the porting team. **What do you dislike about Telnyx CPaaS?** Pricing has gone up significantly in the area where we use it the most, but not so much as to make us want to move elsewhere. **Recommendations to others considering Telnyx CPaaS:** A good team to have on your side. Knowledgeable and helpful. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We're using Telnyx with several 3CX installs. Support for 3CX is changing, but Telnyx has stated they will continue to help 3CX users, which is reassuring. ### 46. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian X. R. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** It's a one stop show for all voip/communication needs. **What do you dislike about Telnyx CPaaS?** Customer service and support its taking a bit longer than before. **Recommendations to others considering Telnyx CPaaS:** You need to be a bit tech savvvy. **What problems is Telnyx CPaaS solving and how is that benefiting you?** VOIP, its affordable and its easy to troubleshot since I can find all things necessary to troubleshoot. ### 47. I use telnyx api to send SMS and for its sip service it is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Odelson M. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Telnyx CPaaS?** I love him for his good service he gave us and for the support group who is always online to help us I like it for its price which is very affordable **What do you dislike about Telnyx CPaaS?** I still have nothing to complain about now these services are at the top **Recommendations to others considering Telnyx CPaaS:** If you want all your SMS delivered quickly I advise you to use telnyx the quality of service he offered on the macher is undoubtedly the best **What problems is Telnyx CPaaS solving and how is that benefiting you?** I spend less to send the sms and for his sip service and my SMS are delivered the fastest ### 48. Seamless interface and Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Erich G. | Support/Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** The API portal is extremely easy to navigate and simplified for an efficient experience **What do you dislike about Telnyx CPaaS?** no dislikes to report at this time...... **What problems is Telnyx CPaaS solving and how is that benefiting you?** Access to a network of DIDs that expands our own inventory. Which includes the ability to manage the numbers and enable certain features ### 49. Not one support issue **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Telnyx CPaaS?** After setting up Telnyx for my FusionPBX, servers, there has not been one problem needing resolution. **What do you dislike about Telnyx CPaaS?** There is nothing I dislike about Telnyx. **What problems is Telnyx CPaaS solving and how is that benefiting you?** As a SIP provider, Telnyx was recommended to me. They have been reliable since day one. Good documentation, good web site. ### 50. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Erlys L. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Telnyx CPaaS?** Telnyx, in my experience, is an incredible platform, intuitive to use and above all, the great amount of help on the subject that can be found on your blog. Great support! Thanks, Telnyx, excellent work. **What do you dislike about Telnyx CPaaS?** I have nothing bad to say at the moment! **Recommendations to others considering Telnyx CPaaS:** First read the help documentation and there you will realize how powerful and reliable this platform is. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Communication with my prospects and clients. This has allowed me to create new telephone dialing strategies and be able to reach more clients and prospects. ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+02%3A23%3A59+-0500&secure%5Bsession_id%5D=7f18a871-bb03-47b5-a15a-c00af84de5a5&secure%5Btoken%5D=c33e371392415748e3f6700314434d984d9a713f9d51dfae6575b15fba8b5a2a&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)