--- title: Telnyx CPaaS Reviews meta_title: 'Telnyx CPaaS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 525 reviews by the users' company size, role or industry to find out how Telnyx CPaaS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 525 scale: '5' date_modified: '2026-08-09' parent_category: name: Development url: https://www.g2.com/categories/development --- # Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI. ## Telnyx CPaaS Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively. (40 reviews) - Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration. (32 reviews) - Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems. (29 reviews) - Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow. (26 reviews) - Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs. (23 reviews) - Users praise the **affordable pricing** of Telnyx CPaaS, noting exceptional value with responsive support and easy setup. (20 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (19 reviews) - Intuitive (16 reviews) - Affordable (15 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance. (19 reviews) - Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences. (11 reviews) - Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues. (7 reviews) - Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS. (7 reviews) - Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting. (7 reviews) - Lack of Intuitiveness (6 reviews) - Users find the **new portal not user-friendly** , often struggling with setup and navigation issues compared to competitors. (6 reviews) - Number Issues (5 reviews) - Difficult Setup (4 reviews) - Expensive (4 reviews) ## Telnyx CPaaS Reviews ### 1. Great developer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joey K. | Principal Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Telnyx CPaaS?** Great developer experience, straightforward APIs, and competitive pricing. Good customer service too. **What do you dislike about Telnyx CPaaS?** Pricing, while competitive, could be better and also easier to estimate. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SMS messaging ### 2. Developer Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Telnyx CPaaS?** It is a tool for the modern day developer. Let's you easily connect with other software tools like Retell to build voice agents. Customer service is excellent as well. Easy to set up, I highly recommend it. **What do you dislike about Telnyx CPaaS?** Restrictions about getting numbers is pretty annoying, but that may be a legal issue out of their control. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I needed international numbers to set up voice agents for with Retell using SIP trunking. ### 3. A beautiful CPaaS for any business **Rating:** 4.5/5.0 stars **Reviewed by:** Erik B. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Telnyx CPaaS?** I love Telnyx's CPaaS because it accommodates all users and equipment. Thry have tons of user and equipment guides to get most equipment set up, have a very easy to use and understandable GUI, and I love that their porting process was step by step and tells you exactly what you need to port. They even have 24/7 tech support by phone! We use Telnyx every day and have integrated it with many of our Asterisk, Ubiquiti, and FreeSWITCH systems. **What do you dislike about Telnyx CPaaS?** My only dislikes about Telnyx's CPaaS is that their portal can sometimes take a while to load, and their lack of API/Automation for submitting port requests. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS solves the issue that employees within our company might not be familiar with telecom and user interfaces, but Telnyx's control panel is very user-friendly and provides help along the way which has solved employee user issues a lot. ### 4. A versatile and solid option for VOIP Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Social media manager/ digital creator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2024 **What do you like best about Telnyx CPaaS?** Telnyx is a strong, versatile option for VOIP communications, whether you are a small business or a massive company. We use Telnyx almost every day for our incoming and outgoing communications, and it works seamlessly with other services such as Linphone. The customer support is always responsive, often responding to queries within a matter of seconds. **What do you dislike about Telnyx CPaaS?** Setting up SIP Trunking and VOIP call routing can be a little mind-boggling at first for those who are not too tech-inclined, but once you have your head around it, it becomes much simpler. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS allows me to make and recieve calls & SMS from almost anywhere in the world at a fraction of the regular costs, and all to one server, making commuications simpler than ever ### 5. Very Easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Telnyx CPaaS?** I have used TELNYX to add SMS Messaging to the applications I build for my customers and it is super easy to integrate and their technology WORKS! **What do you dislike about Telnyx CPaaS?** I have nothing negative to say about Telnyx. **What problems is Telnyx CPaaS solving and how is that benefiting you?** TELNYX allows us to easily send SMS messages from within our application whenever necessary. It is super easy and it WORKS! ### 6. Understanding Telnyx Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Bente E. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Telnyx CPaaS?** Karl helped me understand that I was missing a link while setting up my messaging profile :) He was a HUGE help, because I'm not at ALL a tech kind of person - I can't wait to have my Podcast and Audio shows up and running **What do you dislike about Telnyx CPaaS?** I couldn't find out HOW to get help from a person **What problems is Telnyx CPaaS solving and how is that benefiting you?** THey send SMS to my leads ### 7. Love Telnyx! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Telnyx CPaaS?** They have great service, support, and pricing. I've never gone wrong with going Telnyx and with my latest project is proving to be the same. **What do you dislike about Telnyx CPaaS?** Honestly? Some of the verification hoops that you need to go through, but I understand and appreciate why they're there and I'd rather have them there. It's just a small bump in the road getting set up :) **What problems is Telnyx CPaaS solving and how is that benefiting you?** Providing a usable phone number for my business ### 8. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Naureen S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Telnyx CPaaS?** They were so helpful in getting me setup and the company is great as a whole! **What do you dislike about Telnyx CPaaS?** The approval for L2 is a little tricky, but they help you through the process. **What problems is Telnyx CPaaS solving and how is that benefiting you?** not having to pay an arm and a leg for phoen service. ### 9. Nonexistent and/or horrendous customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Telnyx CPaaS?** The structure of their service and API model is well thought out. **What do you dislike about Telnyx CPaaS?** Support is nonexistent. Their buggy know-your-customer flow locked me out of my two-year-old account, which had no suspicious activity whatsoever. Their phone line told me to email them, then hung up on me. They didn't respond to two emails after more than a week, and when I found a phone tree option that got me a person, they gave me wrong information. It took ten more emails to support, Cc:ing their founders each time, to get my numbers ported out - and they refused to waive their port out fees, which other providers rarely charge in the first place. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We needed a DID and VoIP trunk provider. ### 10. Stable and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Adriano F. | It Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Telnyx CPaaS?** I like the ease of how I manage my needs. **What do you dislike about Telnyx CPaaS?** It does not have an API for some of the important platforms on the market. But I believe they are working to expand it. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I've been using it for about a year, and I haven't had any problems with Telnyx yet. ### 11. A Great Communication Platform with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Telnyx CPaaS?** Telnyx has been a solid choice for our business communication needs. The platform's APIs are easy to integrate, and I really appreciate the flexibility in configuring voice and messaging services. The call quality is excellent, even for international calls, and their pricing is very competitive compared to other services like Twilio. I also love that they offer programmable networking, which gives us more control over our data traffic. Support has been responsive and helpful whenever we've had questions. **What do you dislike about Telnyx CPaaS?** I wish there was more documentation or step-by-step guidance for certain features. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx makes it easy to scale both voice and messaging services as needed, without the need for heavy investment in infrastructure. ### 12. Great API and very complete service **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Rene A. | Propriétaire, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Telnyx CPaaS?** The documentation is easy to follow and very complete. Their team reached out to see if we needed any help, so very proactive. **What do you dislike about Telnyx CPaaS?** Pricing is a little difficult to report upon. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Very few companies do hosted SMS with automation properly. I allows us to streamline that process and offer quicker activations. ### 13. Great API documentation, extremely reliable network, competitive pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | Founder/CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Telnyx CPaaS?** Extremely reliable Great support in the very rare event that something goes wrong Excellent API documentation Very competitive pricing It just works! **What do you dislike about Telnyx CPaaS?** Generating CDR reports isn't a great experience. You're forced to use UTC, must save to a file, and some bits of useful billing data aren't included in the report **What problems is Telnyx CPaaS solving and how is that benefiting you?** SIP trunking provider, Fax API. Benefits us by providing communications services to us and our partners ### 14. OUTSTANDING SERVICE AND SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Telnyx CPaaS?** FAST responses to ticket and they really investigae when most of the time the problems are on our end. **What do you dislike about Telnyx CPaaS?** NOTHING, they are better than all providers we have used in our 16 years in Telecomm **What problems is Telnyx CPaaS solving and how is that benefiting you?** Simple to use, great user portal, many features we can take advantage of. ### 15. Greatest Customer Experience Ever Experienced **Rating:** 5.0/5.0 stars **Reviewed by:** Travis P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Telnyx CPaaS?** I think what I like best about your team is how knowledgable Samira and Klane are with helping us get our 10DLC campaigns approved. Hard work is something I very much admire and I can easily tell Klane and Samira are working very hard and even will dedicate a Friday evening to making sure we are fully informed, that's a true story. Brand registration and 10DLC Campaign approvals are very complex and hard to understand in the beginning however Klane and Samira have been there for us every step of the day. **What do you dislike about Telnyx CPaaS?** Nothing comes to mind. Since I have to provide something, I'm looking forward to the 10DLC api for the approvals! **What problems is Telnyx CPaaS solving and how is that benefiting you?** Customer service has been great, Technical and Administratively. Our customer service reps Samira and Klane stay on top of everything which helps us a lot because we have many responsibilites at our company. As mentioned before the 10DLC approval has been crucial for growing our company as many of our users require to be registered. So having Samira and Klane there to help facilitate that process has been great. ### 16. Excellent service and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Hernán P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Telnyx CPaaS?** Stable, competitive, great support. Pricing is great and rock solid service. **What do you dislike about Telnyx CPaaS?** Complex to set up, based on all the options and services offered. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Multiple DIDs across North America, and termination into PSTN ### 17. Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Telnyx CPaaS?** FAst and knowledgeable support. always helpful! **What do you dislike about Telnyx CPaaS?** Sometimes there are communication issues **What problems is Telnyx CPaaS solving and how is that benefiting you?** Issues with calls ### 18. The perfect mix of functionality, support responsiveness, and affordability **Rating:** 5.0/5.0 stars **Reviewed by:** Kjartan H. | Chairman of the Board, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Telnyx CPaaS?** Telnyx is by far the most inexpensive for Icelandic phone numbers and SIP trunking that I have ever seen. $5 for a +354 number is almost unheard of. Other than that the support was super fast and quick to resolve issues and the feature set is quite large with lots of configuration options, making it easy to customise the integration to your needs. Lastly I should mention that the guides they provide make it easy to integrate/implement Telnyx with your own tooling. The FreePBX guide came in handy for me personally as I had not worked with it much before and needed guidance setting up the SIP trunk. **What do you dislike about Telnyx CPaaS?** The L2 verification step is a small point of friction. Thankfully the process is fast and if you get rejected support is fast to sort it out with you. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is helping us take calls from potential and existing customers via a permanent phone number that then gets routed internally via our PBX. The ease of adding additional numbers or even accepting fax messages is a huge benefit over competitors. ### 19. Moved to Telnyx from Twilio **Rating:** 4.0/5.0 stars **Reviewed by:** Michael H. | Associate Director of Programming, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Telnyx CPaaS?** The similarities between the 2 systems is wonderful. This was advertised to our company as a viable replacement since they are both built on the Texml standard that Twilio used. **What do you dislike about Telnyx CPaaS?** The debugging is more robust than what I am used to see and can be a little overwhelming at first, until you get used to all the data points that are available to inspect. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telco inventory and management ### 20. Got a number instantly and had my account verified only in a few hours after ! **Rating:** 5.0/5.0 stars **Reviewed by:** Yassine H. | Developper, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Telnyx CPaaS?** Quick deployment, easy refill, large choice of phone numbers, quick account verification, very good customer support. **What do you dislike about Telnyx CPaaS?** Nothing, my experience was better than i expected. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I need to have a local France number to forward all call to my mobile phone when i'm out of the office. Now i can answer every call every time whenever i am. ### 21. Reivew of marketing and customer service application with Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Telnyx CPaaS?** This is a good product. It is easy to use and has a great team to work with. I find their support very easy to navigate and self-reliant. The functionality is strong, and the use cases are well thought through to make it easier for the end user. The reporting is effective. **What do you dislike about Telnyx CPaaS?** The reporting could be more effective and have a more dashboard style of reporting. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We needed to send service messages and marketing messages to our clients. We use the product to do with. We have a 10DLC registration, and that process is easy to execute. Guidance and support desk were very helpful. ### 22. Been using Telnyx for about 3 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis G. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Telnyx CPaaS?** Been using Telnyx for my business's sip phones for about 3 years now. It has been solid. We went from $280/moth on analog phones to $18 a month with telnyx. The API documentation is one of the better ones I have used. Every time I have had to ask for help they have been knowledgable. The SIP price is competitive. Its not the cheapest price but it is low enough I have felt no need to shop around. **What do you dislike about Telnyx CPaaS?** The pricing on the sim data is higher than I would like. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Switching from analog to digital has been an amazing quaility improvement over analog. ### 23. Very Competent API **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel R. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Telnyx CPaaS?** The price outmatches anyone in the market, as well as their customer support response times. **What do you dislike about Telnyx CPaaS?** There is no detailed balance count when viewing my billing details. **What problems is Telnyx CPaaS solving and how is that benefiting you?** My agency provides an introduction to local businesses in the SMS marketing sphere. Telnyx has made it easy for me to keep track of every business' expidentures and marketing patterns. ### 24. Great text SMS service **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Telnyx CPaaS?** We use Telnyx for user authentification process and confirmation codes. Fast, reliable service with a very good support team. I'd say a great one! Pretty simple API to work with, implement and integrate. **What do you dislike about Telnyx CPaaS?** So far, I have nothing bad to say about these services. **What problems is Telnyx CPaaS solving and how is that benefiting you?** User authentification, user confirmation, confirmation of bookings and orders. Basically it replaces email and issues attached to it, such as spam, getting into inbox and so on. ### 25. Best phone service provider, I have tried many **Rating:** 5.0/5.0 stars **Reviewed by:** Arran D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Telnyx CPaaS?** Signficantly more cost effective aswell as amazing support when needed. **What do you dislike about Telnyx CPaaS?** Can seem a little complicated for anyone new to the software **What problems is Telnyx CPaaS solving and how is that benefiting you?** It can be integrated with almost anything which is the main issue I was having with other softwares ### 26. Easy setup, robust technology, and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Telnyx CPaaS?** Telnyx was easy to implement and set up. It has been very reliable and we have not had any issues with the service. Customer service is excellent, and the excellent customer service alone would be enough reason to use Telnyx. **What do you dislike about Telnyx CPaaS?** Some regulation registration documentation like 10DLC can be confusing, but customer support is always there to help. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Sending messages to users including 2FA and notifications. ### 27. Telnyx is very important for our business in terms of CPaaS solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Wasim K. | Module expert, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2024 **What do you like best about Telnyx CPaaS?** Telnyx Cpaas have provided very affordable , reliable and effeortless automotive workable service to us. VOIP service is best in connect and clearity. purchasing numbers and implementing through Dashbaord is very convenient. **What do you dislike about Telnyx CPaaS?** They stoped direct and fast chat support , So for any reason we have to wait for the email communication . Not every conversation has to be done on email . there are things can get sorted in 2 minutes but for that as well we would end up waiting on email replys. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The top problem solving is the cost effeciant. Easy implementation. and effortless usage. ### 28. Telnyx is doing it all right **Rating:** 5.0/5.0 stars **Reviewed by:** Jawaid B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Telnyx CPaaS?** Their portal is good. Their API is excellent. Their support is top-notch. **What do you dislike about Telnyx CPaaS?** My only real complaint is how they handle billing and invoice payment. They send a warning that you have gone below $0 but then don't give you any time to pay manually. They suspend service instantly. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are using it as an upstream carrier behind our service. ### 29. Telnyx is working good for my telecommunication needs **Rating:** 5.0/5.0 stars **Reviewed by:** sandeep d. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Telnyx CPaaS?** Telnyx price is cool, And connectivity of calls are better. Navigation is not much complicated. Telnyx Dosent bother me for protocols n restriction that feels me friendly. **What do you dislike about Telnyx CPaaS?** Telnyx hide the chat box and support has been slowed down. Erlier it was like human run company but now they dont want to see human as like. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Calling to my USA customers has become convenient and efficiant . Its DID is good . Price is very efficient. With other Voip providers i was suffering of high price and and service interruption ### 30. Top-notch customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Telnyx CPaaS?** They quickly answered my questions before purchase. **What do you dislike about Telnyx CPaaS?** Nothing more to say. My experience was great. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I needed to quickly buy a phone number. ### 31. Amazing Service!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe F. | IT Head of Infrastructure and Servers, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Telnyx CPaaS?** The fees for Sip Trunk are really competitive, the support is 24/7 ( REALLY ) any problem you can have you just need to reach them and you will speak with a real person in minutes **What do you dislike about Telnyx CPaaS?** Nothing at the moment as everything simply works!! **What problems is Telnyx CPaaS solving and how is that benefiting you?** High cost of phonecall ### 32. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Vice President of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Telnyx CPaaS?** I started looking for alternatives to our current sms gateway service, because of high prices and slow support, and opened an account with Telnyx. Onboarding process is easy. When I got a question I reached suport and a support person answered almost immediately, helping me with my technical question. I was really impressed! Now I don't need to wait for hours or even days to get my problem resolved. We are B2B SaaS service and any interupptions in sms gateway are not accaptable. We are happy to use Telnyx **What do you dislike about Telnyx CPaaS?** hmm, hard to say, everything is okay and working smoothly **What problems is Telnyx CPaaS solving and how is that benefiting you?** Serving our customers (we are B2B SaaS service) with sms notifications and reminders ### 33. Great Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Senior systems consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Telnyx CPaaS?** Large list of capabilities that are flexible with ease of use. **What do you dislike about Telnyx CPaaS?** Inability to split texting from voice services. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Streamline of services offerings to our hosted platforms. ### 34. Robust platform and simple to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Telnyx CPaaS?** Our top item is their API and dashboard. Overall, their logging, their granular control over the SIP infrastructure is great. **What do you dislike about Telnyx CPaaS?** Support is getting better - but could use more manpower to decrease wait. **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are providing more control ### 35. Telnyx for Service Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Telnyx CPaaS?** Telnyx is easy to use and provides us with a reliable platform to support our business. Customer support is always quick and easy to get ahold of. Telynx integrates well with the service we use and gives us options that we can then provide to the customer. **What do you dislike about Telnyx CPaaS?** Telnyx is always innovating the customer experience which can lead to a confusing interface at times. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is our primary supplier of our SIP Trunks and is the backbone of our business. ### 36. Unmatched Features and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Telnyx CPaaS?** As a customer of Telnyx's Communications Platform as a Service (CPaaS), I can confidently say that service smoothly flows through every activation form our users. Cyber security of Telnyx and problem resolution are easy and quick to fix is issues occurs. **What do you dislike about Telnyx CPaaS?** WebRTC setup must be automatized by them. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Push notifications and VoIP connections are handled with ease. ### 37. Beat VOIP SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Telnyx CPaaS?** After using telnyx for more than a month i can say it’s the best VOIP service i could find with a reasonable price. The call quality is also very good and much better than twillio and the customer service is amazing **What do you dislike about Telnyx CPaaS?** Nothing I think everything is very good in telnyx **What problems is Telnyx CPaaS solving and how is that benefiting you?** They offer a very good prices for a high quality calls It's just amazing to find that in a platform and help me alot with my business ### 38. Great telecommunication Service company **Rating:** 5.0/5.0 stars **Reviewed by:** Jay C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Telnyx CPaaS?** Ease of use, great technical support, tools, great UI **What do you dislike about Telnyx CPaaS?** Regarding 10dlc campaign, brand registration and the vetting process, the company should improve the application questionare as some capaigns may not pass the vetting process due to insuficient clarification from the infromation requeted and 3rd party verifier. For example, even though the campaign application asks for a dba, when submitting vetting application , our cmapign was rejected because the legal name of the company did not match the ein. This is an obvious mistake in the application process, as it is essential that the 3rd party vetting company undesrtands weather the name provided is a dba or the legal entity to complate such vetting process. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx to offer cutomer support and customer engagements platforms as a solution to other companies. ### 39. Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Yovel A. | DevOps Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Telnyx CPaaS?** Great products, and various services that they have. **What do you dislike about Telnyx CPaaS?** Their support was at the begging not too good but in the end, the ticket escalated and they were very helpful. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx helped automated VOICE API call. ### 40. Great company, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Telnyx CPaaS?** Back with my initial onboarding with Telnyx the whole process was quite smooth. Shortly after onboarding there were a bunch of DDoS attacks on most of the largest phone providers. All of them suffered big time for days. It might have been upwards of a week or so but my memory is fuzzy at this point. Anywho, Telnyx was also attacked during this time. They went down for maybe part of a day while they expedited an already ongoing project they were working on to migrate some of their cloud services to CloudFlare. They hit it out of the park and I don't think there were any further issues after that. It was incredible how fast they moved and how stable they were in the midst of all of the major providers being offline or unstable at best. **What do you dislike about Telnyx CPaaS?** Not sure? For a while they only supported text "MFA" but since have repented of those sins :) (Or maybe I was just blind and didn't see it at the time) **What problems is Telnyx CPaaS solving and how is that benefiting you?** Great support, great service, and great prices. ### 41. Review from a non technical user **Rating:** 4.0/5.0 stars **Reviewed by:** John C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Telnyx CPaaS?** I really liked their platform because it was very intuitive to use **What do you dislike about Telnyx CPaaS?** I have not found anything that I do not like so far. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The telnyx system allows me to send SMS messaging to my opted in subscribers, quickly delivering messages. ### 42. Easy to use and awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin V. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Telnyx CPaaS?** Ease of use and integration and how the support team is really helpful. **What do you dislike about Telnyx CPaaS?** The SMS is not working 100% all the time. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx as a means of communication in terms of implementing OTP. ### 43. Great Stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Kris S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Telnyx CPaaS?** Pay as you go, good staff, east to use. Great tool **What do you dislike about Telnyx CPaaS?** Slim to none video explanations, yet team is good **What problems is Telnyx CPaaS solving and how is that benefiting you?** SMS ### 44. Telnyx Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv Manoj P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Telnyx CPaaS?** Support is amazing and they have amazing knowledge **What do you dislike about Telnyx CPaaS?** Nothing I can think of but if they quick in everything **What problems is Telnyx CPaaS solving and how is that benefiting you?** api and hosted sms orders ### 45. The worst experience ever **Rating:** 0.0/5.0 stars **Reviewed by:** Arcwell H. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Telnyx CPaaS?** The ease of administration and the effectiveness of their platform. **What do you dislike about Telnyx CPaaS?** The Fact that they can just block a paying customer without any just cause **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx solves the issues of long and technical integration of setting up a SIP VoiP communication **Official Response from Mark Morse:** > Mark Morse Director of Customer Success here at Telnyx. We block accounts for many reasons to protect end users from potentially harmful fraudulent activity on our platform. If you ever would like an explanation of why your specific account was blocked, please ensure to reach out to support@telnyx.com and we would be happy to provide more context as to why your specific account was blocked. ### 46. impressive service **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy G. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Telnyx CPaaS?** I enjoy the Quality and price of the sevrice **What do you dislike about Telnyx CPaaS?** not sure yet what i dislike about the service **What problems is Telnyx CPaaS solving and how is that benefiting you?** helping reachout to various client around the world, the price and qualities is top notch ### 47. Best services **Rating:** 4.5/5.0 stars **Reviewed by:** ana t. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Telnyx CPaaS?** there service that provide system voip number's and also so cheap that anyone can buy it and Ease of Use **What do you dislike about Telnyx CPaaS?** nothing everething it's okay . . **What problems is Telnyx CPaaS solving and how is that benefiting you?** yeah when my payment don't be accepted i call support and they fixed quwekly ### 48. Telnyx for my personal projects **Rating:** 5.0/5.0 stars **Reviewed by:** Nikko P. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Telnyx CPaaS?** Using Telnyx for my personal communication needs has been a fantastic experience! The setup was incredibly easy, and I was amazed by the crystal-clear voice quality from day one. Their SMS service is fast and reliable, making it effortless to stay connected with friends and family. The affordability of Telnyx, combined with its exceptional service, really sets it apart. Plus, whenever I had questions, their customer support was friendly, efficient, and really knowledgeable. **What do you dislike about Telnyx CPaaS?** Getting verified when opening the account was a bit combersome. A lot of it was a manual process. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I'm useing Telnyx for personal small projects. Mainly to send reminders to loved ones to take their medications. ### 49. Complete telco services provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Telnyx CPaaS?** Very good support, easy to implement and integrate with existing solutions **What do you dislike about Telnyx CPaaS?** The documentation sometimes is a bit outdated **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use Telnyx for sip trunking, audio and video calling. Everything runs smoothly, Telnyx provides the API for these features - so we can set up a new account in a minute. ### 50. Excellent support for newbies using their infra **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Telnyx CPaaS?** Their support is first class. When I asked questions about their API, they gave me working code snippets which I could easily use. Most of us know what we want to achieve and what data is required but it's a minefield to try to figure out what goes where in the API. **What do you dislike about Telnyx CPaaS?** Some of the terms used in the web page are ambigous. eg: "Free" numbers - I thought that the numbers are provided free of charge, ie costs $0. What they actually mean is that the numbers are "available" for allocation. A big difference. **What problems is Telnyx CPaaS solving and how is that benefiting you?** A cost effective method for testing the reliability of another phone system as well as for a single SIP channel to do simple calls. Most providers charge a minimum of 5 channels. ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+16%3A52%3A32+-0500&secure%5Bsession_id%5D=3150d11c-1006-450b-8e46-6b291115e9d6&secure%5Btoken%5D=c066f4588eebcade54186e40b6c764c510bf6056e0e6480b1f5ab9c912a7d7ff&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) ## Telnyx CPaaS Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)