# SUSE Cloud Observability Reviews **Vendor:** SUSE **Category:** [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 30 ## About SUSE Cloud Observability SUSE Cloud Observability helps platform teams and SREs gain full-stack visibility across Kubernetes, hybrid and on-premise environments. Built with open standards like OpenTelemetry, it provides a unified platform to collect, correlate and act on telemetry data—metrics, events, logs and traces—without vendor lock-in. Whether you're troubleshooting distributed applications or optimizing performance at scale, SUSE Cloud Observability accelerates root cause analysis and helps teams move from issue detection to resolution fast. The platform come with 40+ prebuilt dashboards for EKS, EC2, Kubernetes and more. It is cloud-first, developer friendly and available as a free trial on the AWS Marketplace. ## SUSE Cloud Observability Pros & Cons **What users like:** - Users value the **seamless cloud integration** of SUSE Cloud Observability, enhancing monitoring and troubleshooting capabilities effortlessly. (2 reviews) - Users praise the **easy integrations** of SUSE Cloud Observability, enabling seamless monitoring in Kubernetes and cloud environments. (2 reviews) - Users appreciate the **real-time alerts** of SUSE Cloud Observability, enhancing their monitoring and troubleshooting experience. (1 reviews) - Users value the **real-time alerts** of SUSE Cloud Observability, enhancing daily monitoring and troubleshooting efficiency. (1 reviews) - Users appreciate the **seamless automation** of SUSE Cloud Observability, enhancing daily monitoring and troubleshooting efficiency. (1 reviews) - Cloud Services (1 reviews) - Dashboard Quality (1 reviews) - Dashboards (1 reviews) - Dashboard Usability (1 reviews) - Users appreciate the **straightforward implementation** of SUSE Cloud Observability, enabling quick adoption and effective monitoring. (1 reviews) **What users dislike:** - Users report that **alert issues** arise due to noisy notifications requiring careful configuration for optimal performance. (2 reviews) - Users find the **alert system can be noisy** if not properly configured, complicating their monitoring experience. (2 reviews) - Users note a **difficult learning curve** due to the need for familiarity with Kubernetes and OpenTelemetry. (2 reviews) - Users find the **inefficient alert system** can be noisy and requires careful configuration for optimal performance. (2 reviews) - Users find the **learning curve steep** , necessitating familiarity with Kubernetes/OpenTelemetry for effective usage. (2 reviews) - Steep Learning Curve (2 reviews) - Data Inaccuracy (1 reviews) - Expensive (1 reviews) - Feature Deficiency (1 reviews) - Ineffective Alerting System (1 reviews) ## SUSE Cloud Observability Reviews ### 1. Powerful, User-Friendly Cloud Monitoring Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Md S. | Sr. Systems Engineer, Datacenter Cloud Operations, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about SUSE Cloud Observability?** I like SUSE Cloud Observability for its centralized dashboards, real-time alerts, seamless integration with SUSE and cloud environments, user-friendly interface, and straightforward implementation, which allows daily monitoring and troubleshooting with ease. **What do you dislike about SUSE Cloud Observability?** The advanced features have a learning curve, some integrations require extra setup, and alerts can be noisy if not carefully configured, though support is responsive when needed. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** SUSE Cloud Observability helps us monitor both cloud and on-prem environments from a single platform, providing real-time insights into system performance and application health. It has significantly reduced the time spent troubleshooting issues, improved visibility into infrastructure and application metrics, and allows our team to proactively address potential problems before they impact users, leading to smoother operations and better reliability. **Official Response from Genevieve Cross:** > We're glad to hear that you find SUSE Cloud Observability's centralized dashboards, real-time alerts, and seamless integration valuable for daily monitoring and troubleshooting. ### 2. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Prafull J. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about SUSE Cloud Observability?** SUSE Cloud Observability (SCO) offers several strong features, but what stands out most—and what users often appreciate best—is its deep integration with Kubernetes and cloud-native environments. **What do you dislike about SUSE Cloud Observability?** Cost variability Pay-as-you-go model may result in unexpected expenses for high-volume usage. Learning curve Requires familiarity with Kubernetes/OpenTelemetry; initial setup can be involved. Missing RED signals Errors and Duration metrics not available out of the box—requires additional setup. Competitor strengths Tools like Datadog and AppDynamics may offer richer logging, alerting, or database monitoring out of the box. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** Na **Official Response from Huw Wigley:** > Thank you for sharing your feedback. ### 3. Valuable Kubernetes insights while easy to adopt **Rating:** 4.5/5.0 stars **Reviewed by:** Mark v. | Managed Services Business Enablement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about SUSE Cloud Observability?** Stackstate as K8 observability software is easy to use and is thus easily adopted by our tech teams. Mainly because because of the out of the box monitors and remediation guides. Fast time-to-value for 'regular' engineers. And: quite easy to implement. The level and responsiveness of the tech support of the Stackstate team is also remarkable. **What do you dislike about SUSE Cloud Observability?** No dislikes or downsides yet. One management feature was missing, which was really important for our operational teams: our request was quickly roadmapped. So Stackstate is acting fast when you have a request as a customer. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** Stackstate is supporting our managed kubernetes services : Giving us and our customers valuable Kubernetes insights. ### 4. Observability as the most valuable tool for managing your applications **Rating:** 5.0/5.0 stars **Reviewed by:** Jeroen V. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about SUSE Cloud Observability?** It simply works! No complicated installation procedures—just straightforward and easy. Supported by an enthusiastic team of engineers who are actively working on an impressive feature roadmap. **What do you dislike about SUSE Cloud Observability?** It simply works, no more challenges..... **What problems is SUSE Cloud Observability solving and how is that benefiting you?** StackState provides you with direct, real-time, or timely insights into the performance of your applications by indicating all flows and dependencies and analyzing anomalies. ### 5. in one view, you see overview of your total platform and reduces the time for RCA **Rating:** 4.0/5.0 stars **Reviewed by:** luck p. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about SUSE Cloud Observability?** - in one view, you see overview of your total platform and reduces the time for RCA - Great people are working in this company, fulfill everything we need. - it is easy to integerate with other tools. - The option Time travel. **What do you dislike about SUSE Cloud Observability?** - I have not really experienced problems with the program throughout these 2 years of use. - pricing model can be a challenge if you have a lot of CI in the landscape. -> scope is important. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** - To understand a issue, you don't need deep knowlegde - To find the root cause in a short time. - You can use the tool for Training from different knowledge. - time travel (analyse before there was a incident) ### 6. Easy to use, and a company that listens to it's customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about SUSE Cloud Observability?** A tool that provides state of the art observability, but what i like most about StackState is that they listen to the customer, work with the customer to make the product better. For instance commit to feature requests like multi tenancy, webhooks etc. **What do you dislike about SUSE Cloud Observability?** Have not found anything to dislike yet!! **What problems is SUSE Cloud Observability solving and how is that benefiting you?** Creating observability in our Kubernetes (AKS/Tanzu) container platform solutions,generating dashboarding and providing top notch troubleshooting mechanisms. ### 7. The efficiency of simplicity **Rating:** 4.0/5.0 stars **Reviewed by:** João G. | TV Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2023 **What do you like best about SUSE Cloud Observability?** StackState provides a very intuitive interface, with several out-of-the-box integration capabilities, which allow a fast integration cycle providing a set of quick-wins. the easiness of use allows the tool to be used by several teams in the organization, from a 1st line of support until the engineering and architecture teams. **What do you dislike about SUSE Cloud Observability?** Despite the initial integration cycle being very interesting, an expected learning cycle will be required to achieve a full integration of the application layer. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** Translate the complexity of the production setup, involving multiple vendor, in an usable interface which improves Operational Efficiency. ### 8. A successful central tool that makes it easy to see everything in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about SUSE Cloud Observability?** It collects monitoring data from various sources and shows you the topology, relations, metrics and anonalies in a single graphical interface. Customer Support is really great and they always make you feel that they are always with you. **What do you dislike about SUSE Cloud Observability?** Every platform has limits and most of the companies have not such number of components. But If you have hundred thousands of components you must select the set for anomaly detection **What problems is SUSE Cloud Observability solving and how is that benefiting you?** Constructing a kind of brain map of topolgy, easyly understanding relations and solving problems. Collects data form services, applications, monitoring tools and prepares it for you to figure out what is going on in case of a problem. ### 9. VP, Engineering **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | VP, Engineering **Reviewed Date:** January 03, 2023 **What do you like best about SUSE Cloud Observability?** There are a couple of aspects of StackState that were helpful to us. First, the ability to gain deep insights into our entire AWS/EKS stack. We were already using Dynatrace and CloudWatch but were still not getting the depth of observability we needed to ensure we maintain our SaaS solution's top service levels for customers. Within minutes of installing StackState, the software auto-discovered and mapped the topology of our entire IT environment – including ingesting data from Dynatrace and CloudWatch, so that we truly had a unified picture of our stack from all data sources. Within three hours, we discovered and successfully troubleshot two unknown performance issues in our production cluster: One in the database and one in the application layer. We could see where the bottleneck resided and was able to correct both issues in less than a day. Fixing the problems enabled us to achieve two things: (1) to cut in half the transaction times our customers experienced while using our application and (2) to reduce RDS infrastructure costs by 75%. The most important thing, however, was that our customers noticed the faster app response. When your customers notice – and comment, you know you’ve done something great for them. FieldPulse also uses StackState in our change management process to capture before and after topology snapshots for compliance reasons. **What do you dislike about SUSE Cloud Observability?** Like any software application you use, there are always things you want to improve. The essentials are there, but we’d like to compare more readily some of the metrics like EC2, application, and utilization of the Kubernetes layer, compare some things on the database layer and get that picture right now to check what’s going on. We can do this today, but we must go to several places. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** The biggest win for us is ensuring performance for our customers. We must maintain a robust, resilient, performant SaaS application within a fully cloud-native AWS/EKS environment. We have made many performance improvements quickly, and StackState has enabled us to do that. ### 10. StackState gives insight in the topology and status of your mission critical ICT chains **Rating:** 4.5/5.0 stars **Reviewed by:** Gideon V. | Accelerator / Innovator, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about SUSE Cloud Observability?** StackState gives observability in your complete ICT landscape. It builds dynamic topology views based on cloud and CMDB data and provides you with an actual view of your architecture. You can define views of your ICT of your mission critical processes and drill down until component level. It provides you with alerts in case of incidents. It helps you find the root cause of incidents and gives quick insight in the impact of incidents. It helps you prepare changes and predict the possible impact of changes. The roadmap of Stackstate works towards real AIops, starting with Anomaly detection and Health prediction. **What do you dislike about SUSE Cloud Observability?** The lay-out of the screens contains all information but could be more attractive. **What problems is SUSE Cloud Observability solving and how is that benefiting you?** It helps minimize the impact of incidents in the ICT environment and so helps minimize the impact on the business. It improves communication between ICT departments as they have a common view on the ICT landscape. ## SUSE Cloud Observability Discussions - [What is StackState used for?](https://www.g2.com/discussions/what-is-stackstate-used-for) - [View SUSE Cloud Observability pricing details and edition comparison](https://www.g2.com/products/stackstate/reviews/stackstate-review-5451573?section=pricing&secure%5Bexpires_at%5D=2026-05-27+02%3A35%3A47+-0500&secure%5Bsession_id%5D=99e0b5f7-f9f5-437b-989e-e446fb8b321e&secure%5Btoken%5D=7d82d494f910fafcc6d7a82e8354a6c9f33a443cd00edce74a54cb71a7dd1906&format=llm_user) ## SUSE Cloud Observability Features **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Automation** - Resolution automation - Automation **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top SUSE Cloud Observability Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (694 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews)