# Best AI SRE Tools Software

## How Many AI SRE Tools Software Products Does G2 Track?

**Total Products under this Category:** 38

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Dash0 (+0.08%) - Among all products in this category, Dash0 recorded the largest rating increase compared to last month

_Last updated: August 11, 2026_

## How Does G2 Rank AI SRE Tools Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 38+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI SRE Tools Software
 ![G2 Grid® for AI SRE Tools Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-sre-tools/grids.png?focus%5B%5D=115948&focus%5B%5D=139215&focus%5B%5D=2056&focus%5B%5D=99293&focus%5B%5D=167999&focus%5B%5D=1557799&focus%5B%5D=164922&focus%5B%5D=17254)

Highlighted products: ServiceNow IT Operations Management, New Relic, Dynatrace, Xurrent IMR, incident.io, Sherlocks.ai, Rootly, and PagerDuty.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-sre-tools/grids.json?focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=new-relic&focus%5B%5D=dynatrace&focus%5B%5D=xurrent-imr&focus%5B%5D=incident-io&focus%5B%5D=sherlocks-ai&focus%5B%5D=rootly&focus%5B%5D=pagerduty)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1013924&secure%5Bchosen_at%5D=2026-08-12T05%3A59%3A17Z&secure%5Bdisplayable_resource_id%5D=1013924&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1013924&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1013924&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-sre-tools&secure%5Btoken%5D=98dbec335c725329d14340c494b5ae06f8bf144933daa1584405d5b450e3bc36&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews)

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.

**Average Rating:** 4.4/5.0

**Total Reviews:** 450

#### Who Is the Company Behind ServiceNow IT Operations Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 50% Large, 20% Medium

#### What Do G2 Reviewers Say About ServiceNow IT Operations Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in ServiceNow IT Operations Management, enhancing customer support and case resolution efficiency.
- Users value the **visibility** offered by ServiceNow IT Operations Management, enhancing transparency and driving organizational efficiency.
- Users value the **enhanced visibility** into infrastructure and applications provided by ServiceNow IT Operations Management.
- Users appreciate the **smart automation** of ServiceNow IT Operations Management, enhancing efficiency and control in IT operations.
- Users appreciate the **top-notch flexibility** of ServiceNow ITOM, allowing seamless case resolution and documentation management.

##### Cons

- Users often struggle with the **steep learning curve** of ServiceNow IT Operations Management, limiting effective utilization and configuration.
- Users find the **complexity** of ServiceNow IT Operations Management challenging, particularly during setup and feature exploration.
- Users find the **setup complexity** of ServiceNow IT Operations Management challenging, requiring careful planning and skilled administration.
- Users note that ServiceNow IT Operations Management has a **high cost** that can burden mid-sized organizations significantly.
- Users struggle with the **steep learning curve** of ServiceNow IT Operations Management, finding it complex and time-consuming to master.

#### What Are Recent G2 Reviews of ServiceNow IT Operations Management?

**["ServiceNow ITOM: Driving Visibility, Automation, and AI-Powered Operations"](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)**

**Rating:** 4.5/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)

**["ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence"](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580)**

**Rating:** 4.5/5.0 stars

_— Ganesh G._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580)

#### What Are G2 Users Discussing About ServiceNow IT Operations Management?

- [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow)
- [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software)
- [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow)
- [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management)

### [New Relic](https://www.g2.com/products/new-relic/reviews)

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 571

#### Who Is the Company Behind New Relic?

- **Seller:** [New Relic](https://www.g2.com/sellers/new-relic)
- **Company Website:** newrelic.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @newrelic  
65,727 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9eddd984f33572c5efbac2b43c77a680b5f6fb4b0c874a8dc1b10aa32b60f58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F426253%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,053 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 30% Large

#### What Do G2 Reviewers Say About New Relic?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly.
- Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management.
- Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency.
- Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance.
- Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring.

##### Cons

- Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users.
- Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes.
- Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform.
- Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use.
- Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers.

#### What Are Recent G2 Reviews of New Relic?

**["New Relic User Experience Review"](https://www.g2.com/survey_responses/new-relic-review-10695865)**

**Rating:** 5.0/5.0 stars

_— bhavik m._

[Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865)

**["End-to-End Observability That Makes Troubleshooting Faster"](https://www.g2.com/survey_responses/new-relic-review-13057378)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378)

#### What Are G2 Users Discussing About New Relic?

- [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean)
- [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic)
- [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments
- [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment

### [Dynatrace](https://www.g2.com/products/dynatrace/reviews)

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,234

#### Who Is the Company Behind Dynatrace?

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace  
18,668 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83c43c7495079d745f57a9f8c381cbe86f78689894d05ac3e6cb0ba76b16494d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F125999%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,060 employees on LinkedIn®
- **Ownership:** NYSE: DT

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 69% Large, 23% Medium

#### What Do G2 Reviewers Say About Dynatrace?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Dynatrace, highlighting its intuitive navigation and quick installation process.
- Users value the **real-time break point feature** for debugging code in production, enhancing their development process.
- Users commend the **quick information gathering** of Dynatrace, enhancing bug detection and overall debugging efficiency.
- Users value the **comprehensive data gathering** capabilities of Dynatrace, enabling efficient bug detection without production interruptions.
- Users find **monitoring** capabilities invaluable for quick insights and timely alerts on system issues, enhancing reliability.

##### Cons

- Users find the **learning curve steep** , with challenges in instrumentation and understanding the system effectively.
- Users are frustrated with **missing features** in Dynatrace, impacting data extraction and overall usability.
- Users find the **complexity of instrumentation** with Dynatrace can hinder effective problem investigation and ease of use.
- Users feel the **UI could be less cluttered** , making navigation and log viewing cumbersome for newcomers.
- Users find the **steep learning curve** of Dynatrace challenging, making it difficult to fully utilize its features.

#### What Are Recent G2 Reviews of Dynatrace?

**["Comprehensive Observability, Excellent AI, but Complex Pricing"](https://www.g2.com/survey_responses/dynatrace-review-13111992)**

**Rating:** 4.0/5.0 stars

_— Vishnu Vardhan N._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992)

**["Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring"](https://www.g2.com/survey_responses/dynatrace-review-12645823)**

**Rating:** 4.5/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823)

#### What Are G2 Users Discussing About Dynatrace?

- [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments
- [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout)
- [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout)
- [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging)
- [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments

### [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

**Average Rating:** 4.5/5.0

**Total Reviews:** 193

#### Who Is the Company Behind Xurrent IMR?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 26% Small

#### What Do G2 Reviewers Say About Xurrent IMR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface.
- Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options.
- Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR.
- Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience.
- Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use.

##### Cons

- Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience.
- Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience.
- Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex.
- Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface.
- Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR.

#### What Are Recent G2 Reviews of Xurrent IMR?

**["Fast, Reliable Alerting with Smooth Shift Rotations in Xurrent IMR (Zenduty)"](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)

**["Streamlined Incident Management with Great GCP Integration and Support"](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)**

**Rating:** 4.0/5.0 stars

_— Hatim B._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)

#### What Are G2 Users Discussing About Xurrent IMR?

- [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for)
- [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment

### [incident.io](https://www.g2.com/products/incident-io/reviews)

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

**Average Rating:** 4.8/5.0

**Total Reviews:** 227

#### Who Is the Company Behind incident.io?

- **Seller:** [incident.io](https://www.g2.com/sellers/incident-io)
- **Company Website:** incident.io
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @incident\_io  
3,684 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c6104beeef27133e1e1fac5d383c8310d12886bdf922f617cc20c9e1c21cef5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincident-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
199 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Site Reliability Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 65% Medium, 23% Large

#### What Do G2 Reviewers Say About incident.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency.
- Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication.
- Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable.
- Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms.
- Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process.

##### Cons

- Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations.
- Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness.
- Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io.
- Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io.
- Users note several **feature issues** with the public API and catalog creation, impacting integration and usability.

#### What Are Recent G2 Reviews of incident.io?

**["Native Slack Incident Management That Automates Follow-Ups and Post-Mortems"](https://www.g2.com/survey_responses/incident-io-review-13168828)**

**Rating:** 4.5/5.0 stars

_— Luca G._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13168828)

**["Phenomenal Support, Powerful AI Features, and Tons of Integrations"](https://www.g2.com/survey_responses/incident-io-review-13182654)**

**Rating:** 5.0/5.0 stars

_— Guilherme R._

[Read full review](https://www.g2.com/survey_responses/incident-io-review-13182654)

#### What Are G2 Users Discussing About incident.io?

- [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment
- [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment

### [Sherlocks.ai](https://www.g2.com/products/sherlocks-ai/reviews)

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awake at 2 AM, intelligently managing incidents, executing runbooks, and providing real-time insights. It helps teams prevent downtime, reduce operational toil, and maintain high-performing systems. Integrations takes less than 30 minutes. Sherlocks.ai connects seamlessly with popular observability and cloud tools like Kubernetes, Datadog, Prometheus, AWS, New Relic, and sends notifications directly to Slack.

**Average Rating:** 4.9/5.0

**Total Reviews:** 29

#### Who Is the Company Behind Sherlocks.ai?

- **Seller:** [sherlocks.ai](https://www.g2.com/sellers/sherlocks-ai)
- **Year Founded:** 2025
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59c10d09cd4c8da326ff04328dc28d7507de4036ce040813b82e20b151f92f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsherlocks-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Small, 38% Medium

#### What Do G2 Reviewers Say About Sherlocks.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Slack integration** of Sherlocks.ai, enabling instant communication and faster issue resolution.
- Users value the **effective alert management** of Sherlocks.ai, significantly improving incident response and reducing noise from false positives.
- Users commend the **seamless integrations** of Sherlocks.ai, enhancing efficiency and response times across their operations.
- Users appreciate the **outstanding customer satisfaction** provided by Sherlocks.ai, enhancing team efficiency and issue resolution.
- Users love the **ease of use** of Sherlocks.ai, allowing quick access to insights and timely resolutions via Slack.

##### Cons

- Users experience **bug issues** with false alerts and missed edge cases, though the support team is responsive.
- Users find the **initial configuration complex** , requiring tuning to optimize incident timelines for effective usage.
- Users experience **notification issues** with noisy alerts in unique flows, requiring extra support for filtering adjustments.
- Users face **automation errors** in Sherlocks.ai that necessitate manual adjustments or custom webhook setups.
- Users find the **complex setup** process challenging, requiring extra configuration and support interactions for effective use.

#### What Are Recent G2 Reviews of Sherlocks.ai?

**["Sherlocks.ai aligned our Dev and DevOps teams"](https://www.g2.com/survey_responses/sherlocks-ai-review-12169432)**

**Rating:** 5.0/5.0 stars

_— Deepank A._

[Read full review](https://www.g2.com/survey_responses/sherlocks-ai-review-12169432)

**["Makes production incident investigation much faster"](https://www.g2.com/survey_responses/sherlocks-ai-review-13200010)**

**Rating:** 4.5/5.0 stars

_— Kiran I._

[Read full review](https://www.g2.com/survey_responses/sherlocks-ai-review-13200010)

### [Rootly](https://www.g2.com/products/rootly/reviews)

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

**Average Rating:** 4.7/5.0

**Total Reviews:** 96

#### Who Is the Company Behind Rootly?

- **Seller:** [Rootly](https://www.g2.com/sellers/rootly)
- **Company Website:** www.rootly.com
- **HQ Location:** San Francisco, US
- **Twitter:** @rootlyhq  
2,019 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d75b4e88da13bddafcf96f4d76ccb88879e62ba19679682cd371e6a3a06f95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frootlyhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Site Reliability Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 25% Large

#### What Do G2 Reviewers Say About Rootly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Rootly, seamlessly integrating into Slack and enhancing incident management effortlessly.
- Users admire Rootly's **exceptional customer support** , noting the team's proactive assistance and seamless communication throughout the process.
- Users praise the **Slack integration** of Rootly for enhancing real-time collaboration and minimizing context switching.
- Users praise Rootly for its **seamless automation** which simplifies incident management and enhances team collaboration and efficiency.
- Users love Rootly's **seamless integrations** , which simplify workflows and enhance collaboration with existing tools like Slack and Jira.

##### Cons

- Users identify **feature issues** with Rootly, particularly in analytics, reporting, and custom forms that need improvement.
- Users note **integration issues** with Rootly, as it lacks robust out-of-the-box options compared to competitors.
- Users note the **missing features** in Rootly, particularly lacking out-of-the-box integrations and automation options.
- Users find Rootly's **initial setup complexity** challenging, especially for smaller teams without DevOps expertise.
- Users highlight **limited features** , like needing multiple channels per incident and complex workflows, which can hinder usability.

#### What Are Recent G2 Reviews of Rootly?

**["The Best Incident Management tool for everyone!"](https://www.g2.com/survey_responses/rootly-review-7608088)**

**Rating:** 5.0/5.0 stars

_— Karl K._

[Read full review](https://www.g2.com/survey_responses/rootly-review-7608088)

**["Rootly: Reliable, Intuitive Incident Management with Excellent Reporting and Support"](https://www.g2.com/survey_responses/rootly-review-13146776)**

**Rating:** 5.0/5.0 stars

_— Steven K._

[Read full review](https://www.g2.com/survey_responses/rootly-review-13146776)

#### What Are G2 Users Discussing About Rootly?

- [What is Rootly - Manage Incidents on Slack used for?](https://www.g2.com/discussions/what-is-rootly-manage-incidents-on-slack-used-for)

### [PagerDuty](https://www.g2.com/products/pagerduty/reviews)

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

**Average Rating:** 4.5/5.0

**Total Reviews:** 950

#### Who Is the Company Behind PagerDuty?

- **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty)
- **Company Website:** www.pagerduty.com
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @pagerduty  
24,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=939d4e3ae38c9948c223fac14287559f3202cb25d6188d5a010904c292c7c1f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F482819%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,267 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Medium, 38% Large

#### What Do G2 Reviewers Say About PagerDuty?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time.
- Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime.
- Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features.
- Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management.
- Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management.

##### Cons

- Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency.
- Users find the **pricing to be high** , especially for small teams and features that should be included in one plan.
- Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system.
- Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management.
- Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it.

#### What Are Recent G2 Reviews of PagerDuty?

**["Stay on top of your incident management alerts on the Go!"](https://www.g2.com/survey_responses/pagerduty-review-9920149)**

**Rating:** 4.5/5.0 stars

_— Joshua O._

[Read full review](https://www.g2.com/survey_responses/pagerduty-review-9920149)

**["Technical efficiency approach"](https://www.g2.com/survey_responses/pagerduty-review-12856233)**

**Rating:** 4.0/5.0 stars

_— Johnny C._

[Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233)

#### What Are G2 Users Discussing About PagerDuty?

- [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments
- [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors)
- [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment
- [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty)
- [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software)

### [Dash0](https://www.g2.com/products/dash0/reviews)

Dash0 closes the loop from code to production in the AI era. Built natively on OpenTelemetry, Dash0 tracks what AI builds, observes everything running in production, and fixes problems autonomously, all powered by a single, OpenTelemetry native data foundation. Dash0 helps engineering teams ship more and break less in a world where code moves at machine speed.

**Average Rating:** 4.8/5.0

**Total Reviews:** 43

#### Who Is the Company Behind Dash0?

- **Seller:** [Dash0](https://www.g2.com/sellers/dash0-d8c455c3-cd78-4a96-904e-add5fd91946b)
- **Company Website:** www.dash0.com
- **Year Founded:** 2023
- **HQ Location:** New York
- **Twitter:** @dash0hq  
2,320 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e4c899682d984295874e0148b15c2841f95e82d8410895466d1aac0e5aa0dd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdash0hq&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Small, 30% Medium

#### What Do G2 Reviewers Say About Dash0?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Dash0, appreciating its intuitive interface and seamless setup process.
- Users commend the **responsive customer support** from knowledgeable engineers, enhancing their experience with Dash0.
- Users praise Dash0 for its **user-friendly interface** , which simplifies complex tasks and enhances overall efficiency.
- Users find Dash0's **easy setup** process seamless, enabling swift integration and effective usage right from the start.
- Users appreciate the **easy integrations** of Dash0, enabling seamless setup and smooth data management effortlessly.

##### Cons

- Users find Dash0 has **limited features** , lacking many advanced tools present in more established competitors.
- Users note the **feature deficiency** in Dash0, as some advanced functions are still in development compared to competitors.
- Users note **missing features** in Dash0, as it is still in development compared to more established tools.
- Users find **limited customization** options in Dash0, impacting their ability to utilize all necessary observability features.
- Users note significant **feature limitations** in Dash0, indicating a need for more advanced tools and documentation.

#### What Are Recent G2 Reviews of Dash0?

**["Reliable OpenTelemetry Monitoring with Real-Time Metrics and Traces"](https://www.g2.com/survey_responses/dash0-review-13126011)**

**Rating:** 5.0/5.0 stars

_— Игорь H._

[Read full review](https://www.g2.com/survey_responses/dash0-review-13126011)

**["Sleek, OTel-Native Observability with Fast UI and Excellent Support"](https://www.g2.com/survey_responses/dash0-review-12212252)**

**Rating:** 4.5/5.0 stars

_— Michael E._

[Read full review](https://www.g2.com/survey_responses/dash0-review-12212252)

### [Harness Platform](https://www.g2.com/products/harness-platform/reviews)

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.

**Average Rating:** 4.6/5.0

**Total Reviews:** 307

#### Who Is the Company Behind Harness Platform?

- **Seller:** [Harness](https://www.g2.com/sellers/harness-25016f40-e80f-4417-bea8-39412055d17a)
- **Company Website:** harness.io
- **Year Founded:** 2018
- **HQ Location:** San Francisco
- **Twitter:** @HarnessWealth  
1,389 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fbec562b1d7a892f3293de88d17cc0509949905a19856805c612616710bc3a7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharnessinc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,701 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, DevOps Engineer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 42% Large, 38% Medium

#### What Do G2 Reviewers Say About Harness Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Harness Platform, making implementation and configuration seamless and efficient.
- Users value the **ease of use and flexibility** in targeting features within the Harness Platform.
- Users appreciate the **user-friendly interface** of Harness Platform for easily managing and deploying feature flags.
- Users find the **easy setup** of Harness Platform quick and efficient, leading to immediate cost savings and satisfaction.
- Users value the **easy integrations** with SSO and tools that streamline software delivery on the Harness Platform.

##### Cons

- Users note a **lack of multiple filters** in Harness Platform, limiting flexibility for advanced customization and usability.
- Users face **limitations in configuration management** , including issues with renaming and deleting toggles that complicate usability.
- Users note a **lack of multiple filters** and missing features in the Harness Platform, limiting its overall usability.
- Users find the **steep learning curve** challenging, particularly due to complicated settings and insufficient documentation.
- Users find the **UI complex and clunky** , which can complicate the overall user experience with the platform.

#### What Are Recent G2 Reviews of Harness Platform?

**["Harness Simplifies CI/CD with Visual Pipelines, Smooth Integrations, and Safer Deployments"](https://www.g2.com/survey_responses/harness-platform-review-13212051)**

**Rating:** 4.0/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/harness-platform-review-13212051)

**["Harness Simplifies CI/CD with Reliable Deployments and Seamless Integrations"](https://www.g2.com/survey_responses/harness-platform-review-13208659)**

**Rating:** 4.5/5.0 stars

_— Atharva S._

[Read full review](https://www.g2.com/survey_responses/harness-platform-review-13208659)

#### What Are G2 Users Discussing About Harness Platform?

- [What is Harness Continuous Delivery used for?](https://www.g2.com/discussions/what-is-harness-continuous-delivery-used-for) - 1 comment
- [What is Propelo used for?](https://www.g2.com/discussions/what-is-propelo-used-for)
- [What is Harness Cloud Cost Management used for?](https://www.g2.com/discussions/what-is-harness-cloud-cost-management-used-for)
- [What is the difference between harness and Jenkins?](https://www.g2.com/discussions/what-is-the-difference-between-harness-and-jenkins) - 1 comment
- [What is streaming Split IO?](https://www.g2.com/discussions/what-is-streaming-split-io) - 1 comment

### [Better Stack](https://www.g2.com/products/better-stack/reviews)

Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.

**Average Rating:** 4.8/5.0

**Total Reviews:** 337

#### Who Is the Company Behind Better Stack?

- **Seller:** [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @BetterStackHQ  
10,698 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=979819b5500b293fa36195dbf4bf6aea9e2ac71cc12348a9c99e1d21028cc158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterstack%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 88% Small, 8% Medium

#### What Do G2 Reviewers Say About Better Stack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Better Stack, praising its intuitive setup and reliable monitoring capabilities.
- Users highlight the **easy setup** of Better Stack, appreciating its simplicity and smooth integration process.
- Users praise the **excellent user interface** of Better Stack, enhancing monitoring and workflow efficiency for development teams.
- Users highlight the **remarkable setup ease** of Better Stack, making it quick and intuitive to get started.
- Users appreciate the **instant notifications** from Better Stack, ensuring timely responses to downtime issues and proactive incident management.

##### Cons

- Users find the pricing of Better Stack to be **expensive** after the free tier limits, particularly for custom features.
- Users are frustrated by the **missing features** like Discord integration and restrictions on website ownership changes.
- Users find the **pricing issues** problematic after exceeding free tier limits, with higher costs for advanced features.
- Users find Better Stack has **limited features** , such as delayed custom domain support and lack of dashboard options.
- Users find the **log management challenging** , struggling with UI navigation and occasional failures in log collection.

#### What Are Recent G2 Reviews of Better Stack?

**["Essential Free Tool for Effortless Website Monitoring"](https://www.g2.com/survey_responses/better-stack-review-13077620)**

**Rating:** 4.5/5.0 stars

_— Verified User in Online Media_

[Read full review](https://www.g2.com/survey_responses/better-stack-review-13077620)

**["Better Stack Simplifies Monitoring, Alerting, and Logs with Fast, Reliable Outage Detection"](https://www.g2.com/survey_responses/better-stack-review-12954208)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/better-stack-review-12954208)

#### What Are G2 Users Discussing About Better Stack?

- [Which tools can you use to monitor a website's Uptime?](https://www.g2.com/discussions/which-tools-can-you-use-to-monitor-a-website-s-uptime)
- [What is Hexometer browser?](https://www.g2.com/discussions/better-uptime-what-is-hexometer-browser)
- [What is betteruptime?](https://www.g2.com/discussions/what-is-betteruptime)
- [Is better Uptime free?](https://www.g2.com/discussions/is-better-uptime-free) - 7 comments, 1 upvote

### [Komodor](https://www.g2.com/products/komodor-2025-12-08/reviews)

Komodor enables enterprises to unlock the full potential of Kubernetes at scale. Our pioneering Kubernetes Management Platform eliminates complexity across the entire Kubernetes stack, to drive efficiency, empower developers, and optimize cost and performance. Komodor is becoming the industry standard for Kubernetes management, enabling every enterprise and stakeholder to leverage the value of Kubernetes for their business.

**Average Rating:** 4.4/5.0

**Total Reviews:** 36

#### Who Is the Company Behind Komodor?

- **Seller:** [Komodor](https://www.g2.com/sellers/komodor)
- **Company Website:** komodor.com
- **Year Founded:** 2020
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0588ee61e9881de28ae45115e2a86d254f0272a349799ae1c4926e0165e1ceef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F69529378&secure%5Burl_type%5D=linkedin_company_website)  
132 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Medium, 25% Large

#### What Do G2 Reviewers Say About Komodor?

_AI-generated summary from verified user reviews_

##### Pros

- Users highly value the **ease of use** of Komodor, facilitating quick adoption and effective troubleshooting even for novices.
- Users value the **user-friendly interface for Kubernetes management** , streamlining troubleshooting and enhancing developer productivity.
- Users appreciate the **intuitive UI and comprehensive features** of Komodor, streamlining Kubernetes management and troubleshooting.
- Users value the **intuitive user interface** that simplifies navigation and enhances troubleshooting for Kubernetes resources.
- Users praise Komodor's **responsive customer support** , enhancing the adoption process and user experience significantly.

##### Cons

- Users find the pricing of Komodor to be **somewhat high** , particularly challenging for smaller teams and startups.
- Users find Komodor's UI to be **cluttered and unintuitive** , making navigation and debugging more challenging than necessary.
- Users find the **poor UI design** of Komodor cluttered, making navigation and debugging challenging and less intuitive.
- Users find **debugging difficult** , as it requires significant effort to quickly identify and resolve issues.
- Users experience **integration issues** with Komodor, especially lacking connections to multiple cloud providers and tools.

#### What Are Recent G2 Reviews of Komodor?

**["DAP experience with Komondor"](https://www.g2.com/survey_responses/komodor-review-12146762)**

**Rating:** 4.5/5.0 stars

_— Nati S._

[Read full review](https://www.g2.com/survey_responses/komodor-review-12146762)

**["Effortless Onboarding and Time-Saving for Kubernetes Monitoring & Troubleshooting"](https://www.g2.com/survey_responses/komodor-review-12133540)**

**Rating:** 4.5/5.0 stars

_— Yuval R._

[Read full review](https://www.g2.com/survey_responses/komodor-review-12133540)

### [Lightrun](https://www.g2.com/products/lightrun-lightrun/reviews)

Named 2021 Gartner Cool Vendor, Lightrun builds an IDE-native observability & debugging platform that enables developers to securely add logs, metrics and traces to production and staging environments in real time, on demand. No hotfixes, redeployments or restarts required. Developers use Lightrun for multiple code-level observability needs, including: \* Code-level alerts (Java, Node.js, Python, .NET) \* Feature verification \* Testing / debugging in production \* Troubleshooting cloud native apps, Serverless, and more \* Log optimization capabilities through a Log Optimizer(TM) By eliminating the need to reproduce bugs locally or issue a new software version for adding new logs or metrics to troubleshoot production issues, Lightrun's customers consistently reduce their MTTR by up to 50-60% and significantly improve development productivity. Issues that used to take 1-2 weeks to mitigate now take our customers on average less than an hour to solve. Lightrun empowers our customers' developers by eliminating the need for costly developer lifecycle operations like reproducing locally, or issuing a new software version just for adding new logs or metrics. Our customers, running petabyte-scale workloads with QPS in the high 100Ks across thousands of production servers, include companies that reach 44.5% of the internet's population and major, publicly-traded cybersecurity companies.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### Who Is the Company Behind Lightrun?

- **Seller:** [Lightrun](https://www.g2.com/sellers/lightrun)
- **Year Founded:** 2019
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @Lightruntech  
282 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c3f1daf125b81f535bed0f4470817ad5959d07c1d9acb263b5c0795be1ae631&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flightruntech%2F&secure%5Burl_type%5D=linkedin_company_website)  
90 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Medium, 28% Large

#### What Do G2 Reviewers Say About Lightrun?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Lightrun for its **easy integrations** , enhancing real-time debugging and streamlining workflows effortlessly.
- Users value the **IDE integration** of Lightrun, enhancing real-time debugging efficiency in production environments.
- Users find Lightrun's **ease of use** exceptional, greatly enhancing their debugging and troubleshooting experiences.
- Users commend Lightrun for its **performance optimization** , enabling efficient real-time debugging directly in production environments.
- Users value the **time-saving capabilities** of Lightrun, enabling quick troubleshooting and reducing debugging complexity.

##### Cons

- Users seek **improvements in deployment options and UI** for a more efficient and user-friendly experience with Lightrun.
- Users feel the **UI design is lacking** , suggesting that improvements could enhance their overall experience with Lightrun.
- Users note that while there are **UI improvement opportunities** in Lightrun, the overall experience continues to progress positively.
- Users find the **learning curve steep** , particularly due to the IDE plugin difficulties and compiler limitations.
- Users note that the **UI needs improvement** , suggesting enhancements for a better experience across platforms.

#### What Are Recent G2 Reviews of Lightrun?

**["Amazing product saved the customer two months of waiting"](https://www.g2.com/survey_responses/lightrun-review-11698457)**

**Rating:** 5.0/5.0 stars

_— Verified User in Program Development_

[Read full review](https://www.g2.com/survey_responses/lightrun-review-11698457)

**["Effortless Production Debugging with Root Cause Precision"](https://www.g2.com/survey_responses/lightrun-review-12211888)**

**Rating:** 4.5/5.0 stars

_— Ranjit S._

[Read full review](https://www.g2.com/survey_responses/lightrun-review-12211888)

#### What Are G2 Users Discussing About Lightrun?

- [What is Lightrun used for?](https://www.g2.com/discussions/what-is-lightrun-used-for) - 5 upvotes

### [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews)

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

**Average Rating:** 4.5/5.0

**Total Reviews:** 142

#### Who Is the Company Behind FireHydrant?

- **Seller:** [FireHydrant](https://www.g2.com/sellers/firehydrant)
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @FireHydrant  
1,262 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d9458171c317e096f8653e0447d900d24591058be117cbb5a11482c708f76c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffirehydrant%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 50% Medium, 45% Large

#### What Do G2 Reviewers Say About FireHydrant?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **seamless Slack integration** , enhancing incident management with effortless communication and updates.
- Users value the **seamless integrations** with platforms like Slack and Jira, enhancing their incident management experience.
- Users find FireHydrant to be **easy to use** , with an intuitive UI and excellent integration options.
- Users value the **automation of incident response** , enhancing efficiency and reducing errors in critical processes.
- Users praise the **exceptional customer support** of FireHydrant, highlighting responsiveness and effective communication for enhancements.

##### Cons

- Users express a need for **missing features** in FireHydrant, particularly in analytics and alerting capabilities.
- Users find the **complexity of the interface** and options overwhelming, causing a steep learning curve.
- Users find the **confusing teams structure** and unclear licensing model hinder effective use of FireHydrant.
- Users experience **feature limitations** with FireHydrant, seeking better customization and reporting options for their needs.
- Users feel **limited features** hinder their analytics and reporting capabilities, requiring additional tools for effective data management.

#### What Are Recent G2 Reviews of FireHydrant?

**["FireHydrant Makes Incident Notifications Effortless and Keeps the Right People Informed"](https://www.g2.com/survey_responses/firehydrant-review-12804478)**

**Rating:** 5.0/5.0 stars

_— Gunther C._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-12804478)

**["FireHydrant’s Guided Workflows and Monitoring Integrations Shine"](https://www.g2.com/survey_responses/firehydrant-review-11930299)**

**Rating:** 5.0/5.0 stars

_— Zoie S._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-11930299)

#### What Are G2 Users Discussing About FireHydrant?

- [What is Blameless used for?](https://www.g2.com/discussions/what-is-blameless-used-for) - 1 comment, 1 upvote

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience.
- Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use.
- Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency.
- Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools.
- Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities.

##### Cons

- Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively.
- Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue.
- Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability.
- Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast.
- Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Effortless Implementation and Feature-Rich Integration"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

**["Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/discussions/can-you-edit-on-squadcast)
- [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/discussions/how-do-you-use-squadcast)
- [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments

- ‹ Prev‹ Prev
- 1
- [2](/categories/ai-sre-tools?order=g2_score&page=2#product-list)
- [3](/categories/ai-sre-tools?order=g2_score&page=3#product-list)
- [Next ›Next ›](/categories/ai-sre-tools?order=g2_score&page=2#product-list)

Spotlight Categories

[SEO Tools](https://www.g2.com/categories/seo-tools)

[Pricing Software](https://www.g2.com/categories/pricing)

[Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm)

[Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration)

[Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

Similar Categories

- [Bug Tracking](/categories/bug-tracking)
- [ALM Software](/categories/alm-software)
- [Application Release Orchestration](/categories/application-release-orchestration)
- [Automation Testing](/categories/automation-testing-tools)

- [Batch Management](/categories/batch-management)
- [CI/CD Tools](/categories/ci-cd-tools)
- [Containerization](/categories/containerization)
- [Database DevOps Software](/categories/database-devops-software)

- [DevOps Platforms](/categories/devops-platforms)
- [Software Intelligence Platforms](/categories/software-intelligence-platforms)
- [Source Code Management](/categories/source-code-management)
- [Value Stream Management](/categories/value-stream-management)

[Browse AI SRE Tools Themes](/categories/ai-sre-tools/themes)

 ![Sohan Pal](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sohan Pal")
SP

Researched and written by [Sohan Pal](https://research.g2.com/insights/author/sohan-pal)

Updated May 18, 2026

AI site reliability engineering (AI SRE) tools leverage artificial intelligence (AI) and machine learning (ML) to automate and augment the detection, investigation, and resolution of incidents across modern software systems. These tools reduce mean time to detect (MTTD) and mean time to resolve (MTTR) by correlating signals across observability data, logs, traces, and alerts, enabling engineering teams to manage reliability at scale.

AI SRE platforms go beyond traditional incident management by applying AI-driven root cause analysis, automated runbook execution, and intelligent on-call workflows. They integrate deeply with existing observability stacks, CI/CD pipelines, and communication tools to provide a unified reliability operations layer. These tools are primarily used by site reliability engineers, platform engineering teams, DevOps practitioners, and IT operations leaders who need to maintain service availability and performance across increasingly complex distributed architectures.

To qualify for inclusion in the AI Site Reliability Engineering (AI SRE) category, a product must:

- Enable teams to define, measure, and manage reliability through SLOs and SLIs
- Use AI to improve signal quality and detection by analyzing context, adjusting thresholds, and correlating events for intelligent alerting
- Accelerate investigation and root cause analysis by analyzing telemetry, incident data, and runtime behavior to identify likely causes, including emergent or non-deterministic failures, and, where possible, verify root causes through live execution rather than inference alone
- Operationalize reliability policy by managing or supporting error budgets, and providing service health insights and reporting for stakeholders
- Support automated remediation or guided actions, and may include human-in-the-loop decisioning for semi-autonomous operations at scale
- Support hybrid and heterogeneous environments, including legacy and enterprise codebases, and provide integrations or APIs so reliability work can be embedded into existing engineering and operations workflows
- Enable proactive, real-time, and end-to-end remediation from alert to code fix, including live debugging that produces and validates fixes in execution

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-operations-management.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations...](https://www.g2.com/products/servicenow-it-operations-management/reviews)[4.4/5(472)](https://www.g2.com/products/servicenow-it-operations-management/reviews) | AIOps-driven event correlation with CMDB-anchored service mapping | "ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0774bbdcf32251601a1995c6b97543fb/new-relic.jpg "Product Avatar Image")](https://www.g2.com/products/new-relic/reviews)[New Relic](https://www.g2.com/products/new-relic/reviews)[4.4/5(586)](https://www.g2.com/products/new-relic/reviews) | Full-stack observability with AI-driven root-cause tracing | "New Relic User Experience Review" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image")](https://www.g2.com/products/dynatrace/reviews)[Dynatrace](https://www.g2.com/products/dynatrace/reviews)[4.5/5(1,366)](https://www.g2.com/products/dynatrace/reviews) | AI-driven root cause analysis and MTTR reduction | "Comprehensive Observability, Excellent AI, but Complex Pricing" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9b38c4a69c3a2f73d1f874b32c70380/xurrent-imr.png "Product Avatar Image")](https://www.g2.com/products/xurrent-imr/reviews)[Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)[4.5/5(193)](https://www.g2.com/products/xurrent-imr/reviews) | AI-assisted on-call alerting and incident response | "Fast, Reliable Alerting with Smooth Shift Rotations in Xurrent IMR (Zenduty)" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_624ac0776a576c1f39bbac8ad885b43f/incident-io.png "Product Avatar Image")](https://www.g2.com/products/incident-io/reviews)[incident.io](https://www.g2.com/products/incident-io/reviews)[4.8/5(231)](https://www.g2.com/products/incident-io/reviews) | Slack-native incident response with AI-automated postmortems | "Native Slack Incident Management That Automates Follow-Ups and Post-Mortems" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_73103efe530b2d7faf2d69ff48362d9b/sherlocks-ai.jpg "Product Avatar Image")](https://www.g2.com/products/sherlocks-ai/reviews)[Sherlocks.ai](https://www.g2.com/products/sherlocks-ai/reviews)[4.9/5(29)](https://www.g2.com/products/sherlocks-ai/reviews) | Slack-native incident RCA and triage | "Sherlocks.ai aligned our Dev and DevOps teams" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ea2d11de8dff690c89f70653bd32eae2/rootly.png "Product Avatar Image")](https://www.g2.com/products/rootly/reviews)[Rootly](https://www.g2.com/products/rootly/reviews)[4.7/5(97)](https://www.g2.com/products/rootly/reviews) | Slack-native incident response with automated workflows | "Rootly: Reliable, Intuitive Incident Management with Excellent Reporting and Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image")](https://www.g2.com/products/pagerduty/reviews)[PagerDuty](https://www.g2.com/products/pagerduty/reviews)[4.5/5(972)](https://www.g2.com/products/pagerduty/reviews) | AI-assisted on-call incident orchestration and escalation | "Stay on top of your incident management alerts on the Go!" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cf8b86ca95d87a4fd46cc8869611144c/dash0.png "Product Avatar Image")](https://www.g2.com/products/dash0/reviews)[Dash0](https://www.g2.com/products/dash0/reviews)[4.8/5(43)](https://www.g2.com/products/dash0/reviews) | OTel-native incident triage with AI-correlated signals | "Reliable OpenTelemetry Monitoring with Real-Time Metrics and Traces" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2bc8307e6f552c01d67f38c5df358ca7/harness-platform.jpg "Product Avatar Image")](https://www.g2.com/products/harness-platform/reviews)[Harness Platform](https://www.g2.com/products/harness-platform/reviews)[4.6/5(313)](https://www.g2.com/products/harness-platform/reviews) | AI-assisted full-SDLC deployment automation | "Harness Simplifies CI/CD with Visual Pipelines, Smooth Integrations, and Safer Deployments" |

* * *

Show More