Best AI SRE Tools Software

How Many AI SRE Tools Software Products Does G2 Track?

Total Products under this Category: 50

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Xurrent IMR (+0.27%) - Among all products in this category, Xurrent IMR recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank AI SRE Tools Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 5,500+ Authentic Reviews
  • 50+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI SRE Tools Software

G2 Grid® for AI SRE Tools Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Operations Management, New Relic, Dynatrace, Xurrent IMR, incident.io, Rootly, Sherlocks.ai, and Harness Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-sre-tools/grids.json?focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=new-relic&focus%5B%5D=dynatrace&focus%5B%5D=xurrent-imr&focus%5B%5D=incident-io&focus%5B%5D=rootly&focus%5B%5D=sherlocks-ai&focus%5B%5D=harness-platform)

ServiceNow IT Operations Management

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.

Average Rating: 4.4/5.0

Total Reviews: 464

Who Is the Company Behind ServiceNow IT Operations Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 50% Large, 21% Medium

What Do G2 Reviewers Say About ServiceNow IT Operations Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceNow IT Operations Management, enhancing customer support and operational efficiency.
  • Users value the visibility provided by ServiceNow IT Operations Management, enhancing transparency and driving productivity across the organization.
  • Users value the visibility and insights provided by ServiceNow IT Operations Management, enhancing infrastructure and application management.
  • Users value the time-saving automation in ServiceNow IT Operations Management, enhancing transparency and operational control.
  • Users praise the exceptional flexibility of ServiceNow IT Operations Management, enhancing case resolution and documentation efficiency.
Cons
  • Users face a steep learning curve with ServiceNow IT Operations Management due to its complexity and numerous features.
  • Users find the complexity of ServiceNow IT Operations Management to be a significant barrier, hindering effective setup and usage.
  • Users find the setup complexity to be a challenge, requiring significant effort and expertise to navigate effectively.
  • Users find ServiceNow IT Operations Management to be expensive, which may limit accessibility for smaller organizations.
  • Users face a steep learning curve with ServiceNow IT Operations Management, making effective use challenging and time-consuming.

What Are Recent G2 Reviews of ServiceNow IT Operations Management?

What Are G2 Users Discussing About ServiceNow IT Operations Management?

New Relic

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

Average Rating: 4.4/5.0

Total Reviews: 568

Who Is the Company Behind New Relic?

  • Seller: New Relic
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @newrelic
    65,727 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,093 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 30% Large

What Do G2 Reviewers Say About New Relic?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and easy-to-use interface of New Relic, making navigation and analysis seamless.
  • Users value the real-time monitoring in New Relic, benefiting from immediate insights and customizable dashboards.
  • Users appreciate the real-time monitoring capabilities of New Relic, enabling proactive issue detection and resolution.
  • Users value the real-time performance insights from New Relic, enabling proactive issue detection and improved user experience.
  • Users appreciate the advanced analytics of New Relic, benefitting from customizable dashboards and real-time performance insights.
Cons
  • Users find New Relic to be expensive, particularly for smaller teams and high data volume demands.
  • Users feel that pricing issues make New Relic expensive for smaller teams, especially with scaling data volumes.
  • Users find the steep learning curve of New Relic challenging, especially when mastering its advanced features and UI.
  • Users find the complexity of New Relic's interface and setup to be overwhelming and difficult to navigate.
  • Users find the difficult learning curve of New Relic challenging, especially for newcomers navigating its extensive features.

What Are Recent G2 Reviews of New Relic?

What Are G2 Users Discussing About New Relic?

Dynatrace

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Average Rating: 4.5/5.0

Total Reviews: 1,238

Who Is the Company Behind Dynatrace?

  • Seller: Dynatrace
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • Twitter: @Dynatrace
    18,668 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,181 employees on LinkedIn®
  • Ownership: NYSE: DT

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 69% Large, 23% Medium

What Do G2 Reviewers Say About Dynatrace?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dynatrace, enjoying seamless application instrumentation and comprehensive support.
  • Users value the insightful dashboarding of Dynatrace, enhancing executive views and simplifying monitoring processes.
  • Users value the comprehensive monitoring capabilities of Dynatrace, enhancing problem identification and prevention effectively.
  • Users value the effective debugging capabilities of Dynatrace, enhancing their ability to identify and resolve issues promptly.
  • Users value the robust analytics and integration features of Dynatrace, enhancing their monitoring and debugging capabilities.
Cons
  • Users find the steep learning curve of Dynatrace challenging, making it hard to fully utilize its features.
  • Users find that missing features in Dynatrace hinder detailed analysis and communication regarding updates and fixes.
  • Users find Dynatrace's complexity overwhelming, with a steep learning curve and costly pricing affecting usability.
  • Users find the learning difficulty challenging due to overwhelming information and inconsistencies in functionality.
  • Users find the costly nature of Dynatrace challenging, making it more suitable for large enterprises only.

What Are Recent G2 Reviews of Dynatrace?

What Are G2 Users Discussing About Dynatrace?

Xurrent IMR

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Average Rating: 4.5/5.0

Total Reviews: 200

Who Is the Company Behind Xurrent IMR?

  • Seller: Xurrent
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • Twitter: @4me
    250 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, SDE
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 28% Small

What Do G2 Reviewers Say About Xurrent IMR?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy handling of alerts in Xurrent IMR, enhancing notification management and communication seamlessly.
  • Users value the ease of use of Xurrent IMR, noting its simple implementation and user-friendly interface.
  • Users value the seamless integrations Xurrent IMR offers, enhancing their systems and improving overall efficiency.
  • Users praise the quick and helpful customer support of Xurrent IMR, enhancing their overall experience significantly.
  • Users love the intuitive design of Xurrent IMR, praising its ease of use and helpful features for newcomers.
Cons
  • Users often face notification issues with Xurrent IMR, leading to missed updates and confusion during on-call swaps.
  • Users find the missing features in Xurrent IMR limit its functionality and hinder effective incident management.
  • Users note feature issues with Xurrent IMR, including navigation challenges and the need for enhanced automation and reporting.
  • Users face scheduling issues with Xurrent IMR due to non-intuitive UI and complicated access for team collaboration.
  • Users note integration issues with certain third-party tools, which can complicate their overall experience with Xurrent IMR.

What Are Recent G2 Reviews of Xurrent IMR?

What Are G2 Users Discussing About Xurrent IMR?

incident.io

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools. At the center is Nexus, a living AI model of your production environment built entirely from your own data: your runbooks, your services, and every incident you've ever run. Nexus gets smarter every time you use the platform, and it powers Investigations, our agentic root cause analysis. The moment an alert fires, Investigations reasons across your telemetry, deploys, and past incidents, then hands your team a root-cause hypothesis with the evidence, before anyone has opened a laptop. The incident.io agent works everywhere your team already does, from Slack and Teams to web, mobile, and MCP, both when you ask it and on its own in the background. It's a platform with an agent, not just an agent, so the essential work of running incidents, paging the right people, and keeping stakeholders updated keeps happening reliably. The result is a shift from simply managing incidents to continuously improving reliability. The best teams don't just respond to failure faster. They detect issues before customers do, resolve them with fewer people pulled in, and stop the same incidents from recurring. Every incident makes the system smarter, so reliability compounds. From the SRE to the support rep to the CTO, teams spend less time firefighting and more time building software their customers trust.

Average Rating: 4.8/5.0

Total Reviews: 233

Who Is the Company Behind incident.io?

  • Seller: incident.io
  • Company Website:
  • Year Founded: 2021
  • HQ Location: New York, US
  • Twitter: @incident_io
    3,684 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    218 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior Software Engineer, Site Reliability Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 64% Medium, 22% Large

What Do G2 Reviewers Say About incident.io?

AI-generated summary from verified user reviews

Pros
  • Users admire the ease of use of incident.io, which streamlines incident management and enhances overall efficiency.
  • Users highlight the helpful and responsive customer support of incident.io, enhancing the overall experience significantly.
  • Users find the Slack integration invaluable for simplifying incident management and keeping teams informed effortlessly.
  • Users highlight the seamless integrations of incident.io, enhancing incident management and collaboration across teams.
  • Users appreciate the excellent customer satisfaction with incident.io, praising its ease of use and effective integration.
Cons
  • Users highlight the missing features in incident.io, particularly in reporting capabilities and SLA tracking.
  • Users express frustration over limited features, wishing for enhanced customization and broader functionality in incident.io.
  • Users find feature issues with catalog creation and limited API capabilities hinder effective incident management in incident.io.
  • Users report integration issues with incident.io, often requiring manual steps and lacking mature connections to other tools.
  • Users find the setup and configuration confusing, especially regarding escalation paths and the UI's frequent changes.

What Are Recent G2 Reviews of incident.io?

What Are G2 Users Discussing About incident.io?

Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

Average Rating: 4.8/5.0

Total Reviews: 148

Who Is the Company Behind Rootly?

  • Seller: Rootly
  • Company Website:
  • HQ Location: San Francisco, US
  • Twitter: @rootlyhq
    2,019 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Site Reliability Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 29% Large

What Do G2 Reviewers Say About Rootly?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration of Rootly, ensuring a smooth incident management experience within familiar workflows.
  • Users love the automation features of Rootly, enhancing efficiency and streamlining incident management effortlessly.
  • Users value the Slack integration of Rootly for seamless incident management and real-time collaboration.
  • Users value the responsive customer support from Rootly, enhancing the incident management experience and communication significantly.
  • Users appreciate the easy setup of Rootly, enabling quick onboarding and efficient integration with existing tools.
Cons
  • Users note integration issues with Rootly, as it lacks robust out-of-the-box options compared to competitors.
  • Users note the lack of out-of-the-box integrations, which limits functionality compared to competitors despite effective workarounds.
  • Users find feature issues in Rootly's integrations and reporting tools, requiring extensive effort for optimal usage.
  • Users experience notification overload in Slack during incidents, leading to frustration and distraction from critical tasks.
  • Users feel that the overwhelming options in Rootly can lead to confusion and notification overload during incidents.

What Are Recent G2 Reviews of Rootly?

What Are G2 Users Discussing About Rootly?

Sherlocks.ai

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awake at 2 AM, intelligently managing incidents, executing runbooks, and providing real-time insights. It helps teams prevent downtime, reduce operational toil, and maintain high-performing systems. Integrations takes less than 30 minutes. Sherlocks.ai connects seamlessly with popular observability and cloud tools like Kubernetes, Datadog, Prometheus, AWS, New Relic, and sends notifications directly to Slack.

Average Rating: 4.9/5.0

Total Reviews: 29

Who Is the Company Behind Sherlocks.ai?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 38% Medium

What Do G2 Reviewers Say About Sherlocks.ai?

AI-generated summary from verified user reviews

Pros
  • Users highlight the seamless Slack integration of Sherlocks.ai, enhancing speed and efficiency in resolving technical issues.
  • Users value the efficient alert management of Sherlocks.ai, enhancing collaboration and significantly reducing troubleshooting time.
  • Users praise the flexible integrations of Sherlocks.ai, streamlining problem-solving across diverse infrastructures and tools.
  • Users value the high level of customer satisfaction achieved through efficient troubleshooting and actionable insights with Sherlocks.ai.
  • Users praise the ease of use of Sherlocks.ai, facilitating swift investigations and resolution of issues through Slack integration.
Cons
  • Users experience bug issues like missed edge cases and false alerts, though support is responsive to feedback.
  • Users find the initial configuration complex, but appreciate the responsive support for resolving issues quickly.
  • Users face notification issues with noisy alerts from unique flows, needing extra support for optimal tuning.
  • Users report encountering automation errors that necessitate manual adjustments or custom webhook setups, complicating usability.
  • Users experience a complex setup process initially, requiring adjustments and support for custom configurations.

What Are Recent G2 Reviews of Sherlocks.ai?

Harness Platform

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.

Average Rating: 4.6/5.0

Total Reviews: 327

Who Is the Company Behind Harness Platform?

  • Seller: Harness
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco
  • Twitter: @HarnessWealth
    1,389 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,832 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 41% Large, 40% Medium

What Do G2 Reviewers Say About Harness Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Harness Platform essential for streamlining their development projects effectively.
  • Users highlight the easy integration and comprehensive documentation of Harness Platform, streamlining project implementation and feature management.
  • Users value the ease of managing feature flags across environments, enhancing flexibility and control in deployment.
  • Users appreciate the easy setup of Harness Platform, allowing quick implementation of feature flags and A/B testing.
  • Users find the easy integrations in Harness Platform enhance their workflow and improve productivity significantly.
Cons
  • Users note the missing features in Harness Platform, particularly regarding multiple filters and flexibility compared to other tools.
  • Users find the activation and deactivation clarity lacking, causing confusion in managing feature flags effectively.
  • Users express frustration over limited features, including SDK options and difficulties with traffic splitting and flag management.
  • Users note a steep learning curve with Harness Platform, requiring time to master its extensive features and tools.
  • Users criticize the poor UI of Harness Platform, finding it difficult to manage feature flags effectively.

What Are Recent G2 Reviews of Harness Platform?

What Are G2 Users Discussing About Harness Platform?

PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 950

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @pagerduty
    24,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users praise automated and priority-based notifications on PagerDuty, ensuring timely responses across global teams and services.
  • Users value the automated and priority-based notifications of PagerDuty, enhancing incident response and team organization.
  • Users value the reliable and easy management of on-call alerts in PagerDuty, enhancing team collaboration and integration.
  • Users commend the ease of use of PagerDuty, highlighting its intuitive scheduling and mobile app for quick responses.
  • Users appreciate the easy integrations of PagerDuty with various tools, enhancing incident management and collaboration.
Cons
  • Users find the alert issues with PagerDuty can cause confusion and lack the flexibility desired for integrations.
  • Users find PagerDuty to be expensive, particularly for small teams and the AI feature plan.
  • Users find the complexity of the interface and configuration challenging, especially for new users adapting to PagerDuty.
  • Users find the inefficient alert system can lead to overwhelming notifications and a complex user experience.
  • Users find the complex UI of PagerDuty daunting and feel it complicates navigation for new users.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

Dash0

Dash0 closes the loop from code to production in the AI era. Built natively on OpenTelemetry, Dash0 tracks what AI builds, observes everything running in production, and fixes problems autonomously, all powered by a single, OpenTelemetry native data foundation. Dash0 helps engineering teams ship more and break less in a world where code moves at machine speed.

Average Rating: 4.8/5.0

Total Reviews: 43

Who Is the Company Behind Dash0?

  • Seller: Dash0
  • Company Website:
  • Year Founded: 2023
  • HQ Location: New York
  • Twitter: @dash0hq
    2,320 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    226 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Small, 30% Medium

What Do G2 Reviewers Say About Dash0?

AI-generated summary from verified user reviews

Pros
  • Users find Dash0's ease of use exceptional, with intuitive features and straightforward setup for quick integration.
  • Users love Dash0's responsive customer support, finding the team's assistance crucial for a smooth experience.
  • Users value Dash0's intuitive UI/UX, appreciating its seamless integration and efficient observability features.
  • Users find the easy setup of Dash0 allows for quick integration and seamless data management in Kubernetes.
  • Users appreciate the easy integrations of Dash0, enabling seamless setup and fast transition from existing systems.
Cons
  • Users have noted limited features in Dash0, with many advanced tools still not available for use.
  • Users have experienced feature deficiencies with Dash0, though updates have improved functionality over time.
  • Users note the missing features in Dash0, expressing a desire for enhanced functionality and additional integrations.
  • Users face limited customization options with Dash0, impacting mobile usability and dashboard functionality.
  • Users note feature limitations in Dash0, seeking expanded capabilities and enhanced integrations for improved functionality.

What Are Recent G2 Reviews of Dash0?

Better Stack

Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.

Average Rating: 4.8/5.0

Total Reviews: 341

Who Is the Company Behind Better Stack?

  • Seller: Better Stack
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • Twitter: @BetterStackHQ
    10,698 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 88% Small, 8% Medium

What Do G2 Reviewers Say About Better Stack?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Better Stack, praising its simple setup and excellent integration capabilities.
  • Users commend the easy setup of Better Stack, emphasizing its straightforward implementation and user-friendly interface.
  • Users praise the excellent user interface of Better Stack, which enhances workflow and simplifies monitoring tasks.
  • Users find the setup ease of Better Stack remarkable, achieving quick configurations and monitoring within minutes.
  • Users value the independent alerting system of Better Stack, ensuring timely notifications even during downtime for proactive responses.
Cons
  • Users find Better Stack's pricing expensive after exceeding free tier limits, affecting scalability for larger projects.
  • Users express frustration over the lack of features in Better Stack, such as missing integrations and limited site management.
  • Users note pricing issues with Better Stack, especially after exceeding free tier limits, making advanced features costly.
  • Users find the limited features in Better Stack may restrict growth and flexibility for larger projects.
  • Users find the log management process challenging and experience inconsistencies with the UI and data aggregation.

What Are Recent G2 Reviews of Better Stack?

What Are G2 Users Discussing About Better Stack?

Komodor

The Komodor Agentic Operations Platform allows enterprises to confidently implement autonomous operations in mission-critical environments, fully governed from the first run. Get started instantly with pre-built, end-to-end agentic workflows, along with the shared infrastructure, tools, MCP gateways, and integrations needed to build, run, and optimize your own. Trusted by companies like Dell, Cisco, BlackRock, Balyasny, Rockwell Automation, Priceline, and OpenTable, Komodor is the go-to platform for innovative enterprises that need a comprehensive solution for building, running, optimizing, and governing agent fleets.

Average Rating: 4.4/5.0

Total Reviews: 36

Who Is the Company Behind Komodor?

  • Seller: Komodor
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Tel Aviv, IL
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 25% Large

What Do G2 Reviewers Say About Komodor?

AI-generated summary from verified user reviews

Pros
  • Users find Komodor incredibly easy to use, making Kubernetes troubleshooting accessible even for non-experts.
  • Users appreciate the centralized Kubernetes management of Komodor, enhancing troubleshooting and empowering developers to address issues independently.
  • Users highly value the intuitive UI and robust features of Komodor, enhancing their Kubernetes troubleshooting experience.
  • Users value the intuitive UI of Komodor, enhancing troubleshooting and empowering developers to manage Kubernetes resources efficiently.
  • Users commend the responsive customer support of Komodor, enhancing the overall experience during adoption and usage.
Cons
  • Users find the pricing of Komodor to be a bit high, particularly for smaller teams and startups.
  • Users find the UI cluttered and unintuitive, making navigation and debugging a frustrating experience.
  • Users find the UI design cluttered, making navigation and debugging more difficult than necessary.
  • Users find debugging difficult with Komodor, as it often requires considerable effort to resolve issues efficiently.
  • Users experience integration challenges with Komodor, particularly desiring better connectivity with various cloud providers and tools.

What Are Recent G2 Reviews of Komodor?

CloudThinker

CloudThinker is an autonomous AI-powered cloud operations platform built for engineering teams that need to move fast without sacrificing reliability, security, or cost efficiency. Rather than another dashboard you have to interpret yourself, CloudThinker's AI agents work continuously across your stack, managing cloud resources, reviewing code, responding to incidents, and optimizing spend with minimal human intervention required. Six core platform modules: AI Code Review Agent — automated PR analysis for security vulnerabilities, logic errors, and performance issues, integrated into GitHub/GitLab Incident Response Agent — real-time detection, root cause analysis, and automated remediation via AI-driven runbooks, correlating logs, metrics, traces, and alerts Cloud Cost Optimization (FinOps Agent) — continuous spend analysis across AWS, Azure, GCP; identifies idle resources, oversized instances, and RI opportunities Security Monitoring Agent — continuous scanning for misconfigurations, exposed credentials, and IAM drift, mapped to CIS Benchmarks and SOC 2 Kubernetes Operations Agent — workload rightsizing, pod autoscaling, and automated remediation across EKS, AKS, GKE IT HelpDesk Automation Agent — resolves common employee requests, routes tickets, and provisions access Graduated Autonomy framework (a key differentiator): four configurable levels — Notify (AI observes only), Suggest (AI drafts recommendations, humans approve), Act with Approval (AI executes pending sign-off), and Autonomous (AI investigates, remediates, and verifies end-to-end) — configurable per agent, per environment, and per team role with RBAC governance. Integrations: 50+ pre-built connectors including AWS, Azure, GCP, Kubernetes, GitHub, GitLab, Slack, PagerDuty, Jira, Datadog, Prometheus, Grafana, Terraform, Pulumi, and ArgoCD — connects via API with no agents to install. Compliance & security: SOC 2 Type 1 and Type 2 certified. CloudThinker is also an AWS Partner (including AWS AI Services Competency) and is available directly on AWS Marketplace.

Average Rating: 4.7/5.0

Total Reviews: 19

Who Is the Company Behind CloudThinker?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 80% Small, 15% Medium

What Are Recent G2 Reviews of CloudThinker?

Lightrun

Named 2021 Gartner Cool Vendor, Lightrun builds an IDE-native observability & debugging platform that enables developers to securely add logs, metrics and traces to production and staging environments in real time, on demand. No hotfixes, redeployments or restarts required. Developers use Lightrun for multiple code-level observability needs, including: * Code-level alerts (Java, Node.js, Python, .NET) * Feature verification * Testing / debugging in production * Troubleshooting cloud native apps, Serverless, and more * Log optimization capabilities through a Log Optimizer(TM) By eliminating the need to reproduce bugs locally or issue a new software version for adding new logs or metrics to troubleshoot production issues, Lightrun's customers consistently reduce their MTTR by up to 50-60% and significantly improve development productivity. Issues that used to take 1-2 weeks to mitigate now take our customers on average less than an hour to solve. Lightrun empowers our customers' developers by eliminating the need for costly developer lifecycle operations like reproducing locally, or issuing a new software version just for adding new logs or metrics. Our customers, running petabyte-scale workloads with QPS in the high 100Ks across thousands of production servers, include companies that reach 44.5% of the internet's population and major, publicly-traded cybersecurity companies.

Average Rating: 4.8/5.0

Total Reviews: 67

Who Is the Company Behind Lightrun?

  • Seller: Lightrun
  • Year Founded: 2019
  • HQ Location: Tel Aviv, IL
  • Twitter: @Lightruntech
    282 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Medium, 28% Large

What Do G2 Reviewers Say About Lightrun?

AI-generated summary from verified user reviews

Pros
  • Users value Lightrun for its easy integrations, enhancing real-time debugging and streamlining workflows effortlessly.
  • Users value the IDE integration of Lightrun, enhancing real-time debugging efficiency in production environments.
  • Users find Lightrun's ease of use facilitates intuitive real-time debugging, enhancing their development workflow significantly.
  • Users commend Lightrun for its performance optimization, enabling efficient real-time debugging directly in production environments.
  • Users value the time-saving capabilities of Lightrun, enabling quick troubleshooting and reducing debugging complexity.
Cons
  • Users seek improvements in UI and better documentation for a more effective debugging experience with Lightrun.
  • Users note that the poor UI design hinders functionality, calling for improvements to enhance usability and integration.
  • Users note that the UX could be significantly improved with better UI and user-friendly features for efficiency.
  • Users find the learning curve steep, particularly due to the IDE plugin difficulties and compiler limitations.
  • Users note that the UI needs improvement, suggesting enhancements for a better experience across platforms.

What Are Recent G2 Reviews of Lightrun?

What Are G2 Users Discussing About Lightrun?

FireHydrant

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

Average Rating: 4.5/5.0

Total Reviews: 142

Who Is the Company Behind FireHydrant?

  • Seller: FireHydrant
  • Year Founded: 2018
  • HQ Location: New York, New York
  • Twitter: @FireHydrant
    1,262 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Medium, 45% Large

What Do G2 Reviewers Say About FireHydrant?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the easy integrations of FireHydrant, which streamline incident response and enhance collaboration effortlessly.
  • Users value the automation capabilities of FireHydrant, enhancing incident response efficiency and reducing manual errors.
  • Users highlight the intuitive communication flow of FireHydrant, enhancing incident management and team collaboration seamlessly.
  • Users love the seamless integrations with platforms like Slack and Jira, enhancing team collaboration and incident management.
  • Users commend FireHydrant for its effective alert management, seamlessly integrating various tools to streamline incident response.
Cons
  • Users find the complexity of the interface overwhelming due to numerous customization options and multiple interfaces.
  • Users find the confusing UI and licensing model, impacting their overall understanding and usage of FireHydrant.
  • Users note limited features in FireHydrant's automation and web UI, hindering their analytics capabilities.
  • Users face a steep learning curve with Blameless, especially when adjusting to various interfaces and features.
  • Users find the interface issues with FireHydrant confusing, particularly regarding the web version's intuitiveness.

What Are Recent G2 Reviews of FireHydrant?

What Are G2 Users Discussing About FireHydrant?

Sohan Pal
SP
Researched and written by Sohan Pal
Updated May 18, 2026