Sitecore Experience Platform

Sitecore Experience Platform

3.4
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World-class content management combined with deep data insights deliver omnichannel, personalized interactions in real time.

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Sitecore review by Shakti A.
Shakti A.
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"The Best content management system for enterprises operating in multiple countries"

What do you like best?

It provides OOB features for creating multilingual and multidomain websites with ease of managing digital content and personalizing the site. It offers OOB anlytics features to track end user behaviour and email experience managers to engage with users and for running promotions. Sitecore provides Custom indexing feature using SOLR,Lucene and Azure for site-wide search and OOB internal search with language options. It offers customization for multi-domain and multilingual sites with language versioning options. Sitecore EXM has features like customer campaigning and triggering email on basis of action completion.

What do you dislike?

There is nothing much to dislike about Sitecore. Only thing i would like mention that some of the features may cause slowness to CMS over a period of time which can be minimized by upgrading infrastructure.

Recommendations to others considering the product

If you want to develop a website with common platform and customized content for different countries in their localized language, the sitecore is the best product for you which offers highly scalable enterprise level platform. In addition with CMS sitecore provides OOB integrated features like email experince manager, Marketing control panel,custom indexing for site wide search and more.

What business problems are you solving with the product? What benefits have you realized?

Its provides such a platform ao that business users and content authors can easily update and manage content on site. The marketing control panel gives access to track active users of the site and their behaviour. It helps in creating enterprise level ecommerce sites with unlimited product storage and item bucket option to manage product catalog.

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Sitecore review by Melissa W.
Melissa W.
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"Sitecore Module Review"

What do you like best?

The platform is pretty user friendly. The site structure and hierarchy is fairly easy to follow and the editing capabilities are straightforward for the most part.

What do you dislike?

It's very finicky. Some times the modules don't let you edit like you could previously and you have to discover work-arounds for some things. Also, you should be able to copy a page template and then just replace the content on the new page but when you do that, it copies over all the new content you implement and they shouldn't stay tied together like that.

Recommendations to others considering the product

You have to figure out a lot of work-arounds so when that happens, make sure your team documents them so the other users will have that same knowledge

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly build new landing pages that we can distribute to our markets in other countries for their own use.

What Web Content Management solution do you use?

Thanks for letting us know!
Sitecore review by Andrea W.
Andrea W.
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"Rigid Web Platform "

What do you like best?

That you could find agencies that worked with it and also that you could find tutorials on how to update the website since it is popular.

What do you dislike?

I disliked the fact that we would update content and most of the time the formatting would get messed up. We had to learn some basic "tricks" and code in order to try to figure it out but it was very frustrating if we wanted to give some content updates to someone new who didn't know that Sitecore had issues. Also, it was rigid and we wanted to make things look a lot better but we were stuck in our template.

Recommendations to others considering the product

It was a very rigid platform and I wouldn't recommend it to organizations looking for something versatile and flexible. Marketing couldn't even do basic updates sometimes to the home page due to our restrictions.

What business problems are you solving with the product? What benefits have you realized?

It was the back end to our Woodruff Arts Center website. The benefit is that we needed a website and this fit the purpose.

Sitecore review by User
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"Great Web CMS"

What do you like best?

It is pretty user friendly and still very robust! Most of the people in our building are older and they are still able to use it without any problem! It integrates with a lot of the other softwares we use too.

What do you dislike?

Since it is so robust, sometimes there are certain segments that I don't even utilize. I'm not saying it's clunky, just sometimes I have to scroll through things.

Recommendations to others considering the product

You should definitely try it out if you are considering switching! You won't regret it!

What business problems are you solving with the product? What benefits have you realized?

Sitecore Experience Platform takes our web presence to the next level and allows us to have multiple users working on different projects at the same time! It also works great for targeted marketing!

Sitecore review by Scott B.
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"Sitecore CMS"

What do you like best?

I like the robust nature of the tool.

The ability to customize or use out of the box.

In addition, the Customer Experience module which is able to personalize content & provide uiq1ue analytics.

With the workflow module, we segment localization to the countries, they update content & the workflow send to the webmaster for accuracy of brand and template presentation.

What do you dislike?

I dislike the separation of the marketing vs. the developer side. In order to make template adjustments one must be a developer to get the manuals. This demands a test for .net.

Recommendations to others considering the product

Great product, easy for marketers, however need experts to develop templates.

What business problems are you solving with the product? What benefits have you realized?

We had a brochure type of sharepoint website and converted to Sitecore. It has the marketing ability for content management, easy for localized countries, personalization, analytics for personalization, and responsive.

We are now a lead & education driving website.

Sitecore review by User
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"Making Customer Experience better with Sitecore"

What do you like best?

Sitecore offers a wide variety of features that enable you to tailor the way that your customers experience your website, based on unique attribute of the prospect. This is great as you can tailor their experience to be more relevant for them! With Sitecore, you will benefit from enhanced performance, security and one unexpected aspect was the amazing community behind the product. There are a vast amount of resources and experts who are experienced who can assist you. There are an abundance of courses and user groups that you can join and learn from. Great community backing a great product!

What do you dislike?

There is very little to dislike other than the initial learning curve when you first start working with the platform. However, this is overcome quite quickly.

Recommendations to others considering the product

Sitecore is a great solution if you want to take your business to the next level and enhance the experiences of each and every customer that visits your website. If personalization is at the forefront of your 2019 strategy, Sitecore is a great option to make your customers enjoy visting your website

What business problems are you solving with the product? What benefits have you realized?

Sitecore enables you to be more relevant at every interaction on your site. Bettering your customers experience.

Sitecore review by User in Hospital & Health Care
User in Hospital & Health Care
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"Sitecore Review- Great Product! "

What do you like best?

Thoroughly enjoy using Sitecore more so than others. We have switched from another platform to this one and so far we have liked it. We are currently going through a content migration that will be going on for a little while.

What do you dislike?

Sometimes loading time is a bit long. The screen will freeze and I will have to reload. This can be frustrating. I usually log out and give it some time and try again a bit later. Hopefully this is something that will improve over time.

Recommendations to others considering the product

Definitely would recommend.

What business problems are you solving with the product? What benefits have you realized?

Problems that are being solved include innovative marketing techniques and operations. We believed we could achieve a lot by using Sitecore and thought it was our best bet. This system is a lot more efficient.

Sitecore review by Marianna B.
Marianna B.
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"Easy to use platform with tons of customization"

What do you like best?

The ability to build minimal to robust personalized sites. Also, reusing existing content is easy - no one likes starting from scratch!

What do you dislike?

Uploading files could be more streamlined.

Recommendations to others considering the product

Easy to use and customize.

What business problems are you solving with the product? What benefits have you realized?

Website content management and soon for personalized customer digital experiences. We realized we are only scratching the surface of what is possible using SiteCore for personalized experiences. We are also in the process of integrating a new CRM system with the platform. This will lead to stronger digital inbound strategies and results.

Sitecore review by Nikhil A.
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"Robust, Scalable and Low on Cost : This is SiteCore"

What do you like best?

SiteCore is easy to use, has incredible functionality to integrate with third party applications and tools.

The ability to build over a base product and ease of integrations is the feature I like best.

What do you dislike?

The pricing model isn't consistent across implementations. I would have liked to see this product have a stronger sales team and support.

Recommendations to others considering the product

If you are dreaming of a product of the Class of Adobe AEM and expect SiteCore to perform just as well, then you would want to rethink!

If you are a small to medium size enterprise looking at cost effective solutions to launch, then SiteCore is the way to go.

What business problems are you solving with the product? What benefits have you realized?

Building websites and e-Commerce platforms for our end clients. Integrating the SiteCore engine with an Intelligent Campaign management system and web analytics

Sitecore review by Erin H.
Erin H.
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"Sitecore is a great CMS for larger businesses"

What do you like best?

I love the way sitecore is organized, and I especially love the easy to use dashboard in sitecore 8. The experience editor allows users who are not technically inclined to easily manage their content on a page by page basis, and the content manager itself lets users delve into their content a little deeper if they so choose. Sitecore seems very customizable too, which is a great feature for websites with very specific requirements or needs. The marketing area of sitecore, when utilized properly, can allow for content to be switched out due to certain parameters and experience editor allows a user to perform a/b variant testing which can be quite useful. Overall, there's a lot to love about sitecore, but it may be overkill for one's needs based on what kind of business and website they're looking to run. Have I mentioned sitecore's security role flexibility? There's a task flow that can be customized for creating content, so that a user who creates or edits content can be prevented from making that content live until an administrator approves. I've seen this utilized with larger companies who have strict review policies in place regarding content. Additionally, their versioning has only gotten stronger with each new version of sitecore. Versions of content pages in sitecore can be useful for restoring old content, seeing where content went wrong, but also for having different language versions of content for multilingual sites.

What do you dislike?

The price is definitely a con for sitecore, as CMSes such as joomla can be acquired for free. We also offer services for Umbraco and Kentico since they can be purchased for reduced rates, for our smaller clients that don't need something as robust and inclusive as sitecore. I'm also not a fan of sitecore buckets, as it feels incredibly disorganized and forces the user to rely heavily on the search functionality within sitecore to find content.

Recommendations to others considering the product

As stated before, sitecore is a very robust tool, and as such, its pricing can differ. It's very important to gather and analyze the needs and requirements of the company before deciding what level of service to purchase. For example, if the company doesn't have a focused marketing department, it might not be worth the time and money to focus on the marketing tools within sitecore. Some websites may use third party forms and not require setup and development for web forms for marketers, etc.

What business problems are you solving with the product? What benefits have you realized?

The company that I work for offers sitecore designed and developed websites, so we are often solving our client's problems rather than our own. We utilize sitecore for all kinds of sites, from hugely content driven webpages to third party integrations. Sitecore is very flexible, so it can be used to solve a lot of different goals or problems a client may be facing.

Sitecore review by Executive Sponsor in Higher Education
Executive Sponsor in Higher Education
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"An awesomely powerful CMS... but with great power comes great responsibility."

What do you like best?

Because Sitecore is such a powerful platform on which you can develop whatever you can dream up, every time we've said "I wish we the CMS could do [whatever]," we've realized we could develop or configure it to do just about anything we want. This is a great benefit of the product. However, that also means that we are having to do a lot more development and tweaking than we have with other CMSes. You can do just about anything with it, but you will have to plan to develop it: templates, mobile responsiveness, SEO implementation, workflows, etc.

We also like many of the advanced marketing analytics, campaign, and personalization capabilities and are looking forward to using these features – but we have not utilize them much yet. These were some of the features that led us to choose the platform.

Note: We are new to Sitecore and in the midst of transitioning a large University website and intranet to it, so my comments are coming from the perspective of a relatively new customer (≈ 1 yr owning the product). But I experience with many other commercial and open source CMSes over the last 20 years, so feel I have a good understanding of how the product compares to others.

What do you dislike?

There can be a steep learning for Sitecore, especially for those coming from WordPress or other CMSes targeted at a simplified content editor experience. The application seems to be making strides in the area of user-friendliness, however. The 8.0 update and Launchpad UI is much less intimidating for new users. But the Content Editor experience can still be intimidating for new users and the Experience Editor can also be complex and confusing for inexperienced editors.

Also, because Sitecore is a proprietary, commercial, enterprise-class platform, it is not as easy to find and acquire plug-ins/extensions and some of the best ones available can be pricey. Likewise Sitecore developers and content editors with experience on the platform are also harder to find (though a good .NET developer should be able to learn Sitecore quickly). Sitecore seems to be gaining momentum, however, so this may be changing.

What business problems are you solving with the product? What benefits have you realized?

Moving public website and creating completely intranet on the platform for a mid-size, private university. Approximately 5,000 pages being built across the two sites, coordinating with around 500 business users.

Sitecore review by User
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"Sitecore is the best CMS platform I've ever used."

What do you like best?

Sitecore is the best CMS platform I've ever used. The structure, variety of templates, approval process, publishing time are all excellent. When teaching sitecore to new users, we often get feedback of ease of use and structure.

What do you dislike?

Sometimes the product can queue for a bit for non-admin users, but it has helped a lot since we cleaned out our Media Library. Sitecore also times out quicker than I'd like.

Recommendations to others considering the product

Sitecore is a streamlined, efficient platform to manage content on. Whethere it's a web experience, or finding SEO value, Sitecore is able to help your business problems.

What business problems are you solving with the product? What benefits have you realized?

Sitecore helps us to create an excellent web experience for our customers.

Sitecore review by Internal Consultant in Food & Beverages
Internal Consultant in Food & Beverages
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"SiteCore as a Web Content Management Platform"

What do you like best?

SiteCore is a template and module driven WCM platform that if utilized correctly, provides powerful, real-time content authoring capabilities to fuel website content strategies. The SiteCore interface is powerful, with a straightforward user interface that is fairly intuitive for content authors. The interface can be managed by non-technical resources.

What do you dislike?

SiteCore is an expensive platform in both licensing and from a development standpoint.

Recommendations to others considering the product

If your WCM needs are enterprise, SiteCore is a terrific solution, but it requires investment in both capital and management.

What business problems are you solving with the product? What benefits have you realized?

SiteCore has allowed our businesses the opportunity to increase our content authoring and deployment frequency as well as enable our websites to reach more consumers, more quickly and with scale.

Sitecore review by Administrator in Insurance
Administrator in Insurance
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"Sitecore is the best CMS system I've ever used."

What do you like best?

I love how, as a developer, I can tap into the system and override/change anything I need to. With how they use pipelines I can control every aspect of the CMS system I need to while leaving the rest to do what it already does best. I also love how the tool allows developers to be able to build a robust system for other teams or end users to use. If the system is built the right way, there is very little developer involvement after going live when new pages are needed. Obviously, new functionality will require developer involvement, but that has been very easy to implement. I also love the personalization that sitecore offers content teams to be able to personalize content for users. I have used a lot of CMS systems over my career and this one is by far the best.

What do you dislike?

The system is so complex that it can be very time consuming to learn how to do something with Sitecore. Thankfully, there are a lot of people out there who can and are willing to help because it's such a widely used tool. It's also very expensive so you need to present a very compelling case to convince upper management to pay for it.

Recommendations to others considering the product

I recommend doing your homework fully before investing in a CMS as big as this because it can be overwhelming initially to set up and configure and management needs to know the cost before diving in.

What business problems are you solving with the product? What benefits have you realized?

We wanted a CMS system that would allow developers to build the initial platform and then be able to hand it off to a design/content team to manage the website afterwards with little to no developer involvement.

Sitecore review by User
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"Subpar product"

What do you like best?

I like that you can update all pages of your site in one place.

What do you dislike?

It is constantly freezing and glitching. If you do not save every few minutes you lose all your work. There are a lot of features that should be easy, but instead require back-end work. The setup itself is not intuitive or user friendly at all.

Recommendations to others considering the product

Make sure you get a lot of training and documentation! I have been using this product for nearly 3 years and I still need to look at my notes when I use it.

What business problems are you solving with the product? What benefits have you realized?

Website page hosting

Sitecore review by User
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"Gets the job done"

What do you like best?

The HTML compatible features are easy to use.

What do you dislike?

How slow the software is, as well as how when publishing related items it backs up the entire server for more than two hours.

What business problems are you solving with the product? What benefits have you realized?

We use Sitecore to create custom content web pages in order for small business to rank better on Google and other search engines. Benefits of Sitecore include the ability to create custom pages from clients and be able to edit them on an as need basis over a period of time to slowing increase rank on search engines such as Google.

Sitecore review by Executive Sponsor in Higher Education
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"i am a higher ed marketing director and we have used sitecore since 2012"

What do you like best?

I like the basic functionality of the content management system and the ability to enable distributed authorship. I also like that as non IT people we have the ability to add videos and graphics without relying on our very busy IT department. we are also now leveraging more and more the experience manager and building engagement plans against 5 key personaes and this is where things are getting very exciting.

What do you dislike?

the challenge with new versions and upgrading your version has been tough. we recently did a batch version update and ended up with some really scary performance issues. we have ended up having to pay a digital agency to fix these for us as the site was in danger of collapse. It also does get expensive to always have to return to a vendor for new development work

What business problems are you solving with the product? What benefits have you realized?

we have a large number of website visitors who do not declare themselves outright. through the experience manager we can see that the personaes we have discovered are actually the right ones based on their content consumption. now we are developing "blog" posts written based on the psychology of the user and will soon watch if this works and we increase those interested in applying through this online lead cultivation. very interesting

Sitecore review by Administrator in Accounting
Administrator in Accounting
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"Best System yet"

What do you like best?

Ease of use compared to others, when evaluating it met the large list of functional requirements we had for our cms

What do you dislike?

The training/documentation is all online - great for convenience, but sometimes would be helpful to talk to someone, event management is an area we are looking to go outside the platform for.

Recommendations to others considering the product

There is a learning curve - be active in training.

What business problems are you solving with the product? What benefits have you realized?

Our website is a core component of our digital marketing strategy and client experience, we needed a tool to accomplish all current action and be scale-able for the future. Sitecore was the cms that allowed us those benefits

Sitecore review by User in Computer Software
User in Computer Software
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"Easy-to-use software"

What do you like best?

I'm not a pro at building websites, but Sitecore makes it easy for me to do so!

What do you dislike?

There's nothing I dislike about the software -- I'll say it times out after a little while so you must save your work often.

Recommendations to others considering the product

Understand that, like any software, there is a learning curve involved in using the product. Once you understand it, though, it's easy to use.

What business problems are you solving with the product? What benefits have you realized?

We're creating content digitally in an agile manner. We're responsive to changes in our industry, faster, thanks to the ease of use from Sitecore.

Sitecore review by Celeste M.
Celeste M.
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"Website production"

What do you like best?

With no experience, I was able to grasp the basics of sitecore and use it in my daily work routine. Great for beginners but still extremely flexible.

What do you dislike?

Can be harsh to deal with, slow at times. Just like any other program, it sometimes has glitches and it is about figuring out the issue and tracing back.

What business problems are you solving with the product? What benefits have you realized?

I am creating websites for our employees. I like how a person can take a big vision and put it into reality with it. Not too big on problem solving on my end but I'm sure it has been for others who use sitecore in my company.

Sitecore review by Administrator in Computer Software
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"Compared to other CMS out there, this is terrible."

What do you like best?

It's a content management system and it is very easy to use (in my opinion).

What do you dislike?

It can be very slow and it's not easy to use compared to other CMS platforms. The back-end is very old looking as well. It should be easy to get to the pages, but you have to keep clicking and go through a maze to be able to go where you want. HTML editors usually have some color in text, however on sitecore there is no color so it's hard to see your code.

Recommendations to others considering the product

Do not recommend at all.

What business problems are you solving with the product? What benefits have you realized?

The only benefit is that it's a content management system.

Sitecore review by Amanda H.
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"A content-author friendly platform"

What do you like best?

Sitecore's basic objects allow inheritance and reuse. This allows an information architecture to be developed that can be easily navigated by end users while allowing them to build complex experiences.

What do you dislike?

The content author interface has two modes: one is a content administration GUI and one is a WYSIWYG GUI. While the rendering of the second is really great at showing you the experience you're creating, it doesn't offer all the need features.

What business problems are you solving with the product? What benefits have you realized?

I work as a consultant and the problems I solve for my customers have to do with targeted experiences: using site visitor behaviors to determine a target persona, which can then be used to provide targeted messages and experiences.

Sitecore review by Lindsey B.
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"Sitecore is a very user friendly interface"

What do you like best?

Out of all the CMS interfaces I've used, Sitecore, is the most easiest and understandable to use. While it's very user-friendly, and easily customizable, it is difficult to add components to certain pages that are set up a certain way.

What do you dislike?

While it's highly customizable, basic HTML isn't allowed for input upon creating pages and content for website. Also, when one is performing back-end work, you can't work publish content as needed.

Recommendations to others considering the product

This is a great CMS platform, and one of the best ones to navigate. Seriously consider implementing this as your new CMS!

What business problems are you solving with the product? What benefits have you realized?

Business problems being solved are efficiency with content, time management with content, and the ability to use the interface front and back-end during submit and publishing.

Sitecore review by Robert N.
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"Enterprise CMS for dotnet companies"

What do you like best?

Sitecore is a powerful CMS, that works well in an enterprise environment with a great ability to customize and integrate into your marketing efforts. If you've got the budget for this its great - a very powerful system, and getting better with newer releases.

What do you dislike?

They can sometimes focus too much on the "added extra" of the marketing functions, whereas for their main clients (enterprises with budget) many of them have Marketo/Eloqua etc, and therefore dont need this functionality. At this point integration into these systems is more limited.

Sitecore is also very expensive to develop - not a cheap option for a website!!!

Recommendations to others considering the product

check development costs & how you'll upgrade to new versions

What business problems are you solving with the product? What benefits have you realized?

Creating an enterprise suite of websites for a global company - a modern CMS with greater technical capability and ability to integrate with Dynamics our CRM.

Sitecore review by Megan W.
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"Powerful, but not the most intuitive CMS around "

What do you like best?

It's extremely powerful. Sitecore has functionality to allow a large company to have multiple users making modifications with intricate security and permissions. You can also have multiple languages and globalisation of a website for use with global companies. Adding new pages is easy, along with editing and making modifications to existing pages. From this aspect, it's pretty quick and easy for someone to learn how to modify their website.

What do you dislike?

Although Sitecore is powerful, it's also clunky and way too much of a system for a smaller company to use. I have used several different CMS systems, and Sitecore is probably one of the most challenging. If you don't use a process with several steps for adding, editing and approving content, you are left with several seemingly unnecessary steps to complete. Adding a new page or image takes several clicks. Depending on the browser used, I have seen issues where certain functionality isn't accessible, or areas of the admin portal are greyed out. This could of course be only in the environment I use, but it does seem a bit finicky at times.

Recommendations to others considering the product

Do your research. Find out if this product is truly the right product for your company. It's a powerful beast, but make sure it's the beast you actually need. Also, if you don't have someone in house that knows Sitecore, you will need to use company to help with any cosmetic changes needed.

What business problems are you solving with the product? What benefits have you realized?

We have a business website, and using Sitecore allows us to modify and edit content. We use a third party to make the customisations of the site, but it is hosted by our company. To be honest I am not sure if any real benefits have been realised yet. There are still too many frustrations. Its not that Sitecore is a bad product, it's perhaps too much of a product for what we truly need.

Sitecore review by Ruben C.
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"Powerful content and marketing platform"

What do you like best?

Industry leading marketing features. Powerful platform for custom built solutions. Flexible extensibility!

What do you dislike?

High licensing cost. This proves to be a barrier to entry for a lot of potential clients.

Recommendations to others considering the product

Find a trusted and experienced partner for your implementation. There are right ways and wrong ways to work with Sitecore and the wrong ways will cost you.

What business problems are you solving with the product? What benefits have you realized?

Engagement analytics for web facing assets. Easy authoring via data centric information architecture.

Sitecore review by Candace B.
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"Powerful but not intuitive"

What do you like best?

The platform is great for large websites with many pages. It is secure with options for user permissions which is great for organizations with lots of employees.

What do you dislike?

The backend isn't intuitive for non-technical people and there are glitches with the Media Manager. There is no visual editor so the design feels somewhat limited.

What business problems are you solving with the product? What benefits have you realized?

Website management

Sitecore review by Executive Sponsor
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"Powerful but complex"

What do you like best?

This platform has tons of capability and continues to evolve and expand.

What do you dislike?

As a medium-to-large business, it is challenging to leverage all the power this tool has to offer. It requires customization to enable most functions and developers are costly and often difficult to acquire or retain.

Recommendations to others considering the product

If you are not currently using a large scale CMS, be prepared for significant training requirements and a less than obvious admin user experience. The content authoring UI could use improvement.

What business problems are you solving with the product? What benefits have you realized?

Sitecore provides us with an enterprise level system for managing website content across multiple sites, in multiple languages. It gives us the ability to personalize content and offers advanced metrics.

Sitecore review by Gina G.
Gina G.
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"Interface not intuitive, clunky product overall"

What do you like best?

Once you surmount the learning curve, Sitecore does allow you to make website updates.

What do you dislike?

The interface is not intuitive, causing a lot of problems for people that are not technically savvy.

What business problems are you solving with the product? What benefits have you realized?

Updating webpages.

Sitecore review by Administrator in Environmental Services
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"BackOffice administrator"

What do you like best?

SiteCore is a big machine.

This tool is one of the heaviest and expandable CMS (Content Management System) I've been working on. Everything car be done but requires most of the time specific developments. It means that a SiteCore project costs a lot.

If your Company has a Website Project, eCommerce, Corporate and so on, SiteCore is an option.

What I like the best in SiteCore is its flexibility. Nothing is fixed. Your solution can always be improved through many assistants. And if standard CMS features doesn't fill your needs, then your can explore Marketing extension, search engine optimisation options, emailing system add-ons and much more.

The roles management is also very very powerful. You can fine tune each profile or manage them by group.

One of the best feature we are using is the font end page editor. In it, a user with the correct rights will be able to place, within an predefine layout, components in different place-holders. It's very very convenient as soon as you need to add new pages with specific contents.

To finish, i would say that SiteCore is not easy to learn to use but it serve the purpose. There are too many features to being able to describe them, but the key I appreciate are are there.

What do you dislike?

It's complex, not really user friendly and not easy to learn.

Its an heavy tool, meaning that when you want to deploy a SiteCore solution, it can't be done like if you want to deploy a Wordpress Blog. It requires a lot of parameters, a dedicated IT company to manage the dev project, a team in your company to handle the project as well, and time.

The probably most disliked aspect of SiteCore is its user interface. Old fashion, and too complex, it's a real cons for users used to do everything on nice interfaces.

There are pros and cons, but SiteCore should be considered only for big Websites and for companies with large internal IT and Communication team.

Lastly, the cost. It's not free at all. In addition to the IT external company needed to setup the initial solution as well as to do any update, the SiteCore licence itself is expensive.

Recommendations to others considering the product

Think twice before to jump into SiteCore. As such, this solution is most of the time, deployed via a 3rd party IT company. Ask advises and compare with other similar solution. Keep in mind that SiteCore is not a user friendly CMS.

What business problems are you solving with the product? What benefits have you realized?

We had to find a solution that allows us to publish thousands of contents through several main websites as well as in different language.

To stay flexible, we have imagine a Tagging solution that let us, basically, specifying in SiteCore that we want to display in "This" page contents tagged with this keyword and this keyword.

An easy to understand the concept is to imagine a recipient page, used to display news on our french office website. SiteCore will dig into our silo of content and will display all the ones tagged "News, French, ...".

This very flexible approach requires to be strict and rules on how to use tags. This is an internal process.

Sitecore review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
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"Sitecore Web CMS"

What do you like best?

It's robust and has led to stronger SEO for us. After a little catching on, it became easy to use from an authoring standpoint. Pretty good internal search, too, but you've got to remember the name of the file or where you tagged it.

What do you dislike?

Sometimes it's overwhelming, the number of fields you can use. Hard to remember what they all do. We didn't have auto-save for the longest time and finally had a developer add it. That was a frustration.

What business problems are you solving with the product? What benefits have you realized?

SEO, workflow, smoother site redesign (though you'd have to ask developers that one).

Sitecore review by Mark J.
Mark J.
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"Sitecore helps power non-profit fundraising"

What do you like best?

Ability to distribute content management.

What do you dislike?

Can be complex to newbies to the platform.

Recommendations to others considering the product

ensure that you have a strong partner to help with initial setup and configuration

What business problems are you solving with the product? What benefits have you realized?

Our main business problem was to put a platform in place that allowed ease of content updates, while allowing for scaling of sophistication of marketing activities through things like personalization and insights.

Sitecore review by Administrator
Administrator
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content

"Much easier!"

What do you like best?

We have just transformed over from an old platform the state of CT previously used and this one makes it so much easier to edit webpages!

What do you dislike?

It may just be our site as we were a lift and shift, but following the menus can be tough.

What business problems are you solving with the product? What benefits have you realized?

Updateding and managing website

Sitecore review by User in Machinery
User in Machinery
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content

"Horrible Implementation"

What do you like best?

We were promised a lot of bells and whistles with Sitecore. They offer training, which we did send an employee to, which is nice. There is apparently the ability to perform remarketing and advanced scripting.

What do you dislike?

The software is horrible. Perhaps it was our installation, but if a product is that hard to implement and install, then it cannot be considered very user friendly. It can take hours for us to publish one change on the website, and then it usually fails and we have to start over from the beginning. The media library is atrocious, and the .aspx file extensions make everything unnecessarily complicated. The templating system is a disaster and we are praying that we can switch to Wordpress.

Recommendations to others considering the product

A recommended installer

What business problems are you solving with the product? What benefits have you realized?

It is our CMS for two of our websites. It has not really solved anything, except giving us some sort of web presence. We have seen very few benefits, since the software is mostly unusable.

Sitecore review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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content

"Sitecore - helpful and easy to use"

What do you like best?

The latest Sitecore update is easy to navigate, visually more appealing, and more intuitive than the older versions. There are also some nice new features that allow us to do things like A/B test more easily.

What do you dislike?

Nothing autosaves and it ruins my life sometimes.

What business problems are you solving with the product? What benefits have you realized?

Very easy to manage websites, add features or permissions to individual pages, tagging content helps in our website's searchability, etc.

Sitecore review by Keith V.
Keith V.
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"Sitecore works well, if you have the ability to use all of it's features"

What do you like best?

Sitecore is feature rich, and I can extend it in whatever way I need.

What do you dislike?

It has a big footprint, and that makes it expensive to deploy once you start to scale out.

What business problems are you solving with the product? What benefits have you realized?

I'm trying to use it has a CMS as well as a way to track website traffic.

Sitecore review by User
User
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content

"Upgrade from Custom CMS to Sitecore"

What do you like best?

I like how quick and easy it is to upload, modify, create anything on the website.

What do you dislike?

Though the approval process is needed to a degree, in the latest Sitecore, it feels rather cumbersome, and actually slows down fixes and updates at times.

What business problems are you solving with the product? What benefits have you realized?

High usability for individual business units - quite an improvement from our hybrid custom CMS. Much easier to manage as well.

Sitecore review by Erica M.
Erica M.
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"A Robust Content Management System"

What do you like best?

We use Sitecore to manage our entire website, and I currently use it on a daily basis to update our blog. I love how easy it is to integrate third party tools, upload and store files and photos, and collaborate with other members of the team. All in all, it's a very robust content management system that allows for a lot of customization. If you're looking to go beyond a basic template based system, seriously consider Sitecore.

What do you dislike?

The learning curve for Sitecore is a bit more involved than it is for a CMS like Wordpress. I'm very tech savvy, and It took me awhile to become become comfortable using all of Sitecore's features. Plan for a longer ramp up time when training new team members.

Recommendations to others considering the product

Be sure to build in ample time for training and testing!

What business problems are you solving with the product? What benefits have you realized?

Sitecore enables our team to quickly and easily make adjustments, so our site is currently improving to better meet the needs of our customers.

Sitecore review by Sasha T.
Sasha T.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Sitecore is flexible and highly customizable CMS."

What do you like best?

Sitecore is a CMS that is written in Sitecore. As a result, you can tweak and modify as much as you need to the native functionality of Sitecore by doing updates in CMS friendly way, as you would do to normal content you use day to day.

What do you dislike?

There is a definitely high starting threshold. You need to learn a lot to do the customization required to meet customer needs. There are couple starters, but you definitely would like somebody on staff of a partner agency in order to start with Sitecore.

Also the pricing model has changed, now you need to pay license for each environment other than development one. Before that all environments other than production were free.

Recommendations to others considering the product

Be sure to assess all the need of the business ahead of time, as licensing costs can accumulate quickly. You would like to go content first, as it will allow you to properly organize your content in hierarchy that will support the back-end architecture the best - for usability, friendliness and easiness of use. Plan ahead your needs in workflow, security, review various modules that can be used. Make ahead of time an upgrade plan so that you keep your solution up to date and current with patches, fixes and also give plenty of time for taking care of bugs if there are lots of customization involved.

What business problems are you solving with the product? What benefits have you realized?

Business needs are vary dramatically. Some really enjoy workflow, some security, some integration points that Sitecore allows. There are many modules as well on Shared Modules at Sitecore Marketplace to make things easier.

Sitecore review by Executive Sponsor
Executive Sponsor
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"The Ferrari of CMS"

What do you like best?

Personalization, A/B Split Testing, Predictive Analytics, Email Automation, CRM, you name it Sitecore can deliver

What do you dislike?

It's like a box of legos. You have to build it first. There is alot of upfront development and setup required out of the box to make it useful and is easy to introduce mistakes if your developers have never worked with it before. (I recommend getting a consultant to deploy)

What business problems are you solving with the product? What benefits have you realized?

We are taking our marketing to the next level and getting a holistic view of the customer.

Sitecore review by Colin M.
Colin M.
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content

"great CMS for larger businesses"

What do you like best?

Content is organized by language which is different from most Content Management Systems. Navigation is very similar to a Windows desktop.

What do you dislike?

Very slow at times. Depending on the setup, the files can be very unorganized making it very hard to add assets to a webpage.

What business problems are you solving with the product? What benefits have you realized?

Creating webpages for multiple brands across a large organization.

Sitecore review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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content

"Sitecore Review"

What do you like best?

Our national office, which hosts our website, requires that we use Sitecore as a CMS.

What do you dislike?

It's not very intuitive as a CMS, and I've use a lot of management systems.

Recommendations to others considering the product

I strongly prefer WordPress to Sitecore, based on the ease of use. However, it you don't have a choice, I would suggest keeping all of your Media items well organized.

What business problems are you solving with the product? What benefits have you realized?

They host our website, which serves as our communications hub. This CMS does allow our national office to host multiple chapter websites under the same central hub.

Sitecore review by User in Education Management
User in Education Management
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"A good CMS choice"

What do you like best?

Sitecore is an easy-to-navigate content management system that meets the basic needs of an organization.

What do you dislike?

There are probably opportunities to make it easier to transport content seamlessly from existing documents.

What business problems are you solving with the product? What benefits have you realized?

Sitecore is the driving force behind our entire website, from product and resource pages to our vast blog network.

Sitecore review by User in Consumer Goods
User in Consumer Goods
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"Sold the bells and whistles"

What do you like best?

I think that Sitecore could be a great platform for a minimalist site.

What do you dislike?

Sitecore is very expensive and the base model just doesn't cover what you need. We constantly had to add modules onto what we bought, the implementation was horrible, slow responses, and the email platform was HORRIBLE! They claim the product is drag and drop, but that isn't true. it constantly freezes and has hiccups.

Recommendations to others considering the product

move on

What business problems are you solving with the product? What benefits have you realized?

Trying to provide a very tailored customer experience to visitors.

Sitecore review by Taylor A.
Taylor A.
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content

"Dynamic!"

What do you like best?

Sitecore makes it easy for everybody to be involved in our content management, not just our developers.

This allows us to implement best practices across all of our web properties.

What do you dislike?

It could probably be more flexible and allow more changes.

Recommendations to others considering the product

Identify your current pain points and bring them up with your representative.

Make sure that all types of users (admins, end-users, developers) have their feedback considered.

What business problems are you solving with the product? What benefits have you realized?

Our web-product has scaled very quickly, and we've been able to on-board lots of new team members in a relatively short time.

Sitecore review by User in Higher Education
User in Higher Education
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"Wonderful for managing multiple webpages and keeping things organized"

What do you like best?

As someone without much experience using the program, I find it relatively easy for word processing and editing purposes.

What do you dislike?

I would love to learn more about the code area and using more aspects of the CRM than just edit and preview.

Recommendations to others considering the product

It's a great tool that is pretty easy for non-experienced code users to learn.

What business problems are you solving with the product? What benefits have you realized?

Lack of organization is not an issue because everything is organized by page very easily.

Sitecore review by User in Pharmaceuticals
User in Pharmaceuticals
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content

"Enterprise level CMS but not the best in class"

What do you like best?

I believe the reliability and scalability of the product is great and also the reliability is brilliant which is obviously a very important factor when choosing a CMS.

What do you dislike?

I believe it does not integrate too well with other SaaS and it is not the most user friendly interface.

Recommendations to others considering the product

Thoroughly evaluate the level of technical knowledge held by the ultimate users as they will be required to be more than limited.

What business problems are you solving with the product? What benefits have you realized?

Sitecore allowed me to manage 5 websites across 5 different countries and languages.

Sitecore review by Administrator
Administrator
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content

"Could be improved"

What do you like best?

Inline editing is pretty easy, but could be faster

What do you dislike?

Uploading images in different sizes, this should be automated

Recommendations to others considering the product

be very patient when learning this software

What business problems are you solving with the product? What benefits have you realized?

Refreshes faster than the previous CMS we used, meaning we see our new content live sooner

Sitecore review by Lisa C.
Lisa C.
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content

"Sitecore's latest functionality, optimized user experience exceeded our expectations."

What do you like best?

Expanded capabilities, streamlined user experience.

What do you dislike?

Lack of native e-commerce capabilities.

What business problems are you solving with the product? What benefits have you realized?

Intuitive end user interface, enabling more of my team members to work within the platform. Easy to customize workflows. Scalable to drive our feature rich site. Supports global organization's requirements.

Sitecore review by User in Computer Software
User in Computer Software
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"Powerful but complex"

What do you like best?

We've been able to make it do almost anything we want it to.

What do you dislike?

The menus are complicated and hard to navigate

Recommendations to others considering the product

Make sure your folders are clean and organized.

What business problems are you solving with the product? What benefits have you realized?

We want powerful web administration for the best price.

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