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Compare Microsoft Copilot Studio and Salesforce Agentforce 
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At a Glance
Market Segments
Small-Business (40.9% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
Free 1000 Conversations
Microsoft Copilot Studio
Star Rating
(118)4.4 out of 5
Market Segments
Small-Business (40.9% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot StudioSalesforce Agentforce
Star Rating
(787)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Free 1000 Conversations
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft Copilot Studio excels in ease of use with a score of 8.7, making it a favorite among small businesses looking for intuitive software. In contrast, Salesforce Agentforce, while still user-friendly, scores lower at 8.0, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Microsoft Copilot Studio offers a seamless setup experience, scoring 8.6, which is particularly beneficial for small businesses needing quick deployment. Salesforce Agentforce, however, scores 7.8, with users noting that the setup process can be more complex and time-consuming.
- G2 users highlight that both products are strong partners in business, each scoring 8.5 in this area. However, Microsoft Copilot Studio's slightly higher product direction score of 9.3 compared to Salesforce Agentforce's 9.2 suggests a more favorable outlook for future updates and features, according to reviewers.
- Users on G2 report that Salesforce Agentforce shines in CRM data integration, scoring 8.5, which is crucial for mid-market companies looking to streamline their customer relationship management. Microsoft Copilot Studio, while competitive, scores lower at 7.9, with some users mentioning limitations in integrating with certain CRM systems.
- Reviewers mention that Salesforce Agentforce provides better security guardrails, scoring 8.2 compared to Microsoft Copilot Studio's 7.8. Users appreciate the robust security features in Agentforce, which are essential for businesses handling sensitive customer data.
- Users say that both products offer solid workflow automation capabilities, each scoring 8.2. However, Microsoft Copilot Studio's users report that its automation features are more intuitive and easier to customize, enhancing productivity for small businesses.
Pricing
Entry-Level Pricing
Microsoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
Salesforce Agentforce
Salesforce Foundations
Free
1000 Conversations
Add key features to your existing CRM, available for Enterprise Edition and above.
- 1k Agentforce conversations and leads
- 250k Data Cloud credits
- Sales, Service, Marketing, and Commerce tools
Free Trial
Microsoft Copilot Studio
No trial information availableSalesforce Agentforce
Free Trial is available
Ratings
Meets Requirements
8.3
108
8.2
206
Ease of Use
8.7
110
8.1
642
Ease of Setup
8.6
89
7.9
612
Ease of Admin
8.6
34
8.4
127
Quality of Support
8.3
102
8.1
196
Has the product been a good partner in doing business?
8.5
34
8.5
128
Product Direction (% positive)
9.3
105
9.2
210
Features by Category
Generative AI
8.1
34
Not enough data
8.5
34
Not enough data
Agentic AI - Bot Platforms
8.0
25
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.9
24
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
Customization - AI Agent Builders
8.0
55
8.1
152
7.6
56
7.9
150
7.9
56
8.2
149
Functionality - AI Agent Builders
7.8
53
8.0
148
7.9
53
7.9
148
7.9
52
8.0
146
8.1
52
7.9
146
Data and Analytics - AI Agent Builders
7.8
51
8.1
145
7.7
52
7.8
144
8.1
51
8.1
145
Integration - AI Agent Builders
8.2
52
8.2
144
8.1
51
8.1
75
7.9
50
8.1
140
7.9
51
8.5
140
Automation
Not enough data
8.5
16
Not enough data
8.7
17
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
8.6
17
Autonomy
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.8
17
Not enough data
8.5
17
Outbound Sales
Not enough data
8.8
17
Not enough data
9.3
17
Not enough data
9.1
17
Not enough data
8.9
17
Not enough data
9.0
17
Inbound Sales
Not enough data
8.8
17
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
8.7
17
Not enough data
8.6
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.2
57
Not enough data
8.1
56
Not enough data
8.0
57
Not enough data
8.7
57
Not enough data
7.8
57
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
56
Not enough data
8.5
56
Not enough data
8.2
55
Not enough data
8.1
56
Automation
Not enough data
8.5
58
Not enough data
8.5
58
Not enough data
8.4
58
Autonomy
Not enough data
7.8
57
Not enough data
8.0
56
Not enough data
8.4
56
Not enough data
8.1
57
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Copilot Studio and Salesforce Agentforce are categorized as AI Agent Builders
Unique Categories
Microsoft Copilot Studio is categorized as Bot Platforms
Salesforce Agentforce is categorized as AI SDRs and AI Customer Support Agents
Reviews
Reviewers' Company Size
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Computer Software
9.6%
Financial Services
6.1%
Automotive
5.2%
Computer & Network Security
4.3%
Other
54.8%
Information Technology and Services
11.2%
Financial Services
10.4%
Consulting
6.6%
Computer Software
6.6%
Manufacturing
4.7%
Other
60.5%
Alternatives
Discussions
How soon will this bot be able to answer customer questions flawlessly?
1 Comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 Comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Microsoft Copilot Studio has no more discussions with answers
Salesforce Agentforce has no discussions with answers
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