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Compare Microsoft Copilot Studio and Salesforce Agentforce 
Featured Products
At a Glance
Market Segments
Small-Business (41.2% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
$1.00 2000 Sessions Month
Free 200000 Flex Credits
Microsoft Copilot Studio
Star Rating
(140)4.4 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot StudioSalesforce Agentforce
Star Rating
(844)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 200000 Flex Credits
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Agentforce excels in user-friendliness, making it easier for users to manage candidate profiles and perform tasks like scheduling appointments and creating leads. This seamless integration with Salesforce tools enhances overall efficiency, as noted by users who appreciate the quick access to candidate details and email functionalities.
- Users say Microsoft Copilot Studio stands out for its intuitive setup and ease of use, particularly for those without deep technical knowledge. Reviewers highlight the low-code interface that allows them to create and manage copilots effortlessly, making it a great choice for small businesses looking for straightforward solutions.
- According to verified reviews, Salesforce Agentforce has a significant advantage in market presence, with a much larger number of reviews indicating a strong user base and consistent feedback. This extensive user engagement suggests a well-established product that many find reliable for their needs.
- Reviewers mention that while Microsoft Copilot Studio offers a high ease of setup and use, it may not fully meet the specific workflow requirements for all users. Some have noted challenges in configuration, which could be a consideration for businesses with more complex needs.
- Users appreciate the proactive response capabilities of both products, with Salesforce Agentforce providing valuable automation features that reduce repetitive tasks. However, Microsoft Copilot Studio also receives praise for its quick feedback on various queries, showcasing its utility in providing timely information.
- G2 reviewers highlight that while both products have similar scores in quality of support, Microsoft Copilot Studio edges out slightly with its higher ratings in ease of use and setup. Users have expressed satisfaction with the straightforward onboarding process, which can be particularly beneficial for teams looking to implement new tools quickly.
Pricing
Entry-Level Pricing
Microsoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
Salesforce Agentforce
Salesforce Foundations
Free
200000 Flex Credits
Get started with Agentforce for free, for any use case.
- Agent Builder
- Prompt Builder
- 200k Flex Credits
Free Trial
Microsoft Copilot Studio
No trial information availableSalesforce Agentforce
Free Trial is available
Ratings
Meets Requirements
8.2
124
8.2
217
Ease of Use
8.7
126
8.1
668
Ease of Setup
8.6
105
7.9
637
Ease of Admin
8.6
36
8.4
133
Quality of Support
8.2
118
8.1
206
Has the product been a good partner in doing business?
8.5
36
8.5
133
Product Direction (% positive)
9.2
121
9.3
221
Features by Category
Generative AI
8.1
36
Not enough data
8.5
36
Not enough data
Agentic AI - Bot Platforms
8.0
27
Not enough data
7.7
27
Not enough data
7.7
27
Not enough data
7.8
27
Not enough data
7.9
26
Not enough data
7.6
26
Not enough data
7.3
26
Not enough data
Customization - AI Agent Builders
8.2
63
8.1
153
7.6
61
7.9
152
8.0
64
8.2
149
Functionality - AI Agent Builders
7.8
56
8.0
150
7.8
56
7.9
148
7.9
55
7.9
146
8.1
55
7.9
145
Data and Analytics - AI Agent Builders
7.8
54
8.1
148
7.7
55
7.8
144
8.2
56
8.1
144
Integration - AI Agent Builders
8.4
63
8.3
150
8.1
55
8.1
74
8.0
60
8.1
139
7.9
54
8.5
143
Automation
Not enough data
8.5
16
Not enough data
8.7
17
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
8.6
17
Autonomy
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.8
17
Not enough data
8.5
17
Outbound Sales
Not enough data
8.8
17
Not enough data
9.3
17
Not enough data
9.1
17
Not enough data
8.9
17
Not enough data
9.0
17
Inbound Sales
Not enough data
8.8
17
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
8.7
17
Not enough data
8.6
17
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.2
56
Not enough data
8.1
57
Not enough data
8.0
56
Not enough data
8.7
57
Not enough data
7.7
56
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
55
Not enough data
8.4
55
Not enough data
8.2
54
Not enough data
8.2
57
Automation
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
8.4
57
Autonomy
Not enough data
7.8
56
Not enough data
7.9
55
Not enough data
8.3
55
Not enough data
8.1
56
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Copilot Studio and Salesforce Agentforce are categorized as AI Agent Builders
Unique Categories
Microsoft Copilot Studio is categorized as Bot Platforms
Salesforce Agentforce is categorized as AI Customer Support Agents and AI SDRs
Reviews
Reviewers' Company Size
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.4%
Computer Software
11.5%
Financial Services
5.3%
Automotive
4.6%
Computer & Network Security
3.8%
Other
53.4%
Information Technology and Services
11.5%
Financial Services
10.4%
Computer Software
6.7%
Consulting
6.4%
Hospital & Health Care
4.6%
Other
60.4%
Alternatives
Discussions
How soon will this bot be able to answer customer questions flawlessly?
1 Comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 Comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Microsoft Copilot Studio has no more discussions with answers
Salesforce Agentforce has no discussions with answers
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